QUANTUM of the SEAS 2020 CHINA ADVENTURES Get Ready for an Immersive Adventure in Asia with China 2020 Sailings Now Ready to Book

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QUANTUM OF THE SEAS 2020 CHINA ADVENTURES Get ready for an immersive adventure in Asia with China 2020 sailings now ready to book. Choose from two of our most revolutionary ships — sail from sky scraping Shanghai on Spectrum of the Seas®, the first Quantum Ultra Class ship, and specially tailored for our Chinese guests. Or go bold from Beijing onboard Quantum of the Seas®. And discover Okinawa, Nagasaki, Tokyo and beyond — plus late-night stays in Kobe and Osaka, Japan on select sailings. ITINERARY SAIL DATE PORT OF CALL 5-Night Nagasaki & May 12, 17, 26, 2020 Beijing (Tianjin), China • Cruising • Nagasaki, Fukuoka June 7, 2020 Japan • Fukuoka, Japan • Cruising • Beijing July 19, 2020 (Tianjin), China August 14, 2020 4-Night Best of Fukuoka May 22, 2020 Beijing (Tianjin), China • Cruising • Fukuoka, July 29, 2020 Japan • Cruising • Beijing (Tianjin), China August 19, 2020 September 22, 2020 7-Night Best of Japan May 31, 2020 Beijing (Tianjin), China • Cruising (2 nights) • July 12, 2020 Kyoto (Maizuru), Japan • Sakaiminato, Japan • August 2, 2020 Fukuoka, Japan • Cruising • Beijing (Tianjin), China 5-Night Fukuoka & June 12, 28, 2020 Beijing (Tianjin), China • Cruising • Fukuoka, Nagasaki August 9, 2020 Japan • Nagasaki, Japan • Cruising • Beijing (Tianjin), China For deployment information and marketing resources, visit LoyalToYouAlways.com/Deployment Features vary by ship. All itineraries are subject to change without notice. ©2019 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. ITINERARY SAIL DATE PORT OF CALL 4-Night Best of Nagasaki June 17, 2020 Beijing (Tianjin), China • Cruising • Nagasaki, July 3, 2020 Japan • Cruising • Beijing (Tianjin), China August 28, 2020 September 13, 2020 7-Night Best of Japan June 21, 2020 Beijing (Tianjin), China • Cruising (2 nights) September 6, 2020 • Okinawa, Japan • Kagoshima, Japan • Nagasaki, Japan • Cruising • Beijing (Tianjin), China 5-Night Nagasaki & July 7, 2020 Beijing (Tianjin), China • Cruising • Nagasaki, Kitakyushu September 1, 17, 2020 Japan • Kitakyushu, Japan • Cruising • Beijing (Tianjin), China 5-Night Kitakyushu & July 24, 2020 Beijing (Tianjin), China • Cruising • Kitakyushu, Sasebo Japan • Sasaebo, Japan • Cruising • Beijing (Tianjin), China 5-Night Sasebo & Fukuoka August 23, 2020 Beijing (Tianjin), China • Cruising • Sasaebo, September 26, 2020 Japan • Fukuoka, Japan • Cruising • Beijing (Tianjin), China 6-Night Best of Japan October 1, 2020 Beijing (Tianjin), China • Cruising • Sasebo (Uragashira), Japan • Kumamoto, Japan • Fukuoka, Japan • Cruising • Beijing (Tianjin), China For deployment information and marketing resources, visit LoyalToYouAlways.com/Deployment Features vary by ship. All itineraries are subject to change without notice. ©2019 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. .

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A Qualitative Review of Cruise Service Quality: Case Studies from Asia
sustainability Article A Qualitative Review of Cruise Service Quality: Case Studies from Asia Yeohyun Yoon 1 and Kyoung Cheon Cha 2,* 1 School of Hotel and Tourism Management, Youngsan University, Busan 48015, Korea; [email protected] 2 Department of Business Administration, Dong-A University, Busan 49236, Korea * Correspondence: [email protected] Received: 2 September 2020; Accepted: 29 September 2020; Published: 30 September 2020 Abstract: Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality diﬀerences among ships operating in the Asian market could suggest broader implications for the sustainability of the cruise industry. We chose the SERVQUAL framework for the analysis; we also employed the multiple case study method and topic synthesis to compare the service quality of three ships. Of the ships investigated—the Costa Victoria, Diamond Princess, and Superstar Virgo—the Diamond Princess had the highest service quality. Based on the results, we outlined suggestions for improving the quality of cruise services, including introducing the latest large ships and high-tech facilities, complying with the departure and arrival times of sailing schedules, improving the ratio of crew members per passenger, establishing a cruise personnel training system, and expanding membership program operations. Keywords: cruise; service quality; SERVQUAL; onboard attributes 1. Introduction Cruise tourism is one of the fastest growing tourism segments, and it has undergone signiﬁcant transformation, especially in the last few decades [1,2].
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Free Free Free
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Tracy Quan (305) 539-‐6577 [email protected] Lyan Sierra
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