BEYOND a CRUISE. a GLOBAL ODYSSEY. Quantum of the Seas SM

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BEYOND a CRUISE. a GLOBAL ODYSSEY. Quantum of the Seas SM

R BEYOND A CRUISE. A GLOBAL ODYSSEY. SM Quantum of the Seas | Explore the best of the world on one extraordinary voyage. The new Quantum of the Seas SM is setting sail for a global journey from New York to Shanghai, bringing never- before-seen WOWs to four continents and incredible destinations—Barcelona, Dubai, Singapore and many more. Announcing the Quantum Global Odyssey. A one-time-only voyage. A once-in-a-lifetime WOW. Beginning May 20, 2014, Crown & Anchor® Society members enjoy early booking for the Quantum Global Odyssey, setting sail May 2015. General booking begins May 22, 2014. Barcelona, Spain Dubai, United Arab Emirates Singapore Revel in the passionate streets of Barcelona. Marvel at the stunning beauty, rich history Beneath the glittering modern surface of this Explore this historically intriguing destination and brilliant promise of one of the world’s magical city, you’ll uncover an eclectic mix of fi lled with unique sights, sounds and fl avors. fastest-growing luxury travel destinations. cultures, religions and other infl uences. ITINERARY SAIL DATES PORTS OF CALL 11-NIGHT OCEAN VOYAGE May 2, 2015 Cape Liberty, New Jersey • Cruising (5 nights) • Ponta Delgada, Azores • Cruising (2 nights) • Cartagena, Spain • Palma De Mallorca, Spain • Barcelona, Spain 16-NIGHT SUEZ CANAL May 13, 2015 Barcelona, Spain • Cruising • Rome (Civitavecchia), Italy • Naples/Capri, Italy • Cruising • Athens (Piraeus), Greece • Cruising (2 nights) • Suez Canal (Passage) • Aqaba, Jordan • Cruising (6 nights) • Dubai, United Arab Emirates 14-NIGHT INDIA & SOUTHEAST ASIA May 29, 2015 Dubai, United Arab Emirates (overnight) • Muscat, Oman • Cruising (3 nights) • Cochin, India (overnight) • Cruising (4 nights) • Penang, Malaysia • Singapore (overnight) 3-NIGHT TOUR OF MALAYSIA June 12, 2015 Singapore • Kuala Lumpur (Port Klang), Malaysia • Cruising • Singapore 9-NIGHT EXOTIC ASIA June 15, 2015 Singapore • Cruising • Ho Chi Minh City (Phu My), Vietnam • Cruising (2 nights) • Hong Kong, China (overnight) • Xiamen, China • Cruising • Shanghai, China All itineraries are subject to change without notice. Certain restrictions apply. ©2014 Royal Caribbean Cruises Ltd Ships registry: The Bahamas. 14038663 • 5/19/2014.

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A Qualitative Review of Cruise Service Quality: Case Studies from Asia
sustainability Article A Qualitative Review of Cruise Service Quality: Case Studies from Asia Yeohyun Yoon 1 and Kyoung Cheon Cha 2,* 1 School of Hotel and Tourism Management, Youngsan University, Busan 48015, Korea; [email protected] 2 Department of Business Administration, Dong-A University, Busan 49236, Korea * Correspondence: [email protected] Received: 2 September 2020; Accepted: 29 September 2020; Published: 30 September 2020 Abstract: Although the cruise sector is considered an ‘unreplaceable’ form of tourism, with the cruise industry recording steady growth over the years, there is a lack of research and analysis on cruise ships themselves. Accordingly, this study sought to determine whether service quality diﬀerences among ships operating in the Asian market could suggest broader implications for the sustainability of the cruise industry. We chose the SERVQUAL framework for the analysis; we also employed the multiple case study method and topic synthesis to compare the service quality of three ships. Of the ships investigated—the Costa Victoria, Diamond Princess, and Superstar Virgo—the Diamond Princess had the highest service quality. Based on the results, we outlined suggestions for improving the quality of cruise services, including introducing the latest large ships and high-tech facilities, complying with the departure and arrival times of sailing schedules, improving the ratio of crew members per passenger, establishing a cruise personnel training system, and expanding membership program operations. Keywords: cruise; service quality; SERVQUAL; onboard attributes 1. Introduction Cruise tourism is one of the fastest growing tourism segments, and it has undergone signiﬁcant transformation, especially in the last few decades [1,2].
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QUANTUM of the SEAS 2020 CHINA ADVENTURES Get Ready for an Immersive Adventure in Asia with China 2020 Sailings Now Ready to Book
QUANTUM OF THE SEAS 2020 CHINA ADVENTURES Get ready for an immersive adventure in Asia with China 2020 sailings now ready to book. Choose from two of our most revolutionary ships — sail from sky scraping Shanghai on Spectrum of the Seas®, the first Quantum Ultra Class ship, and specially tailored for our Chinese guests. Or go bold from Beijing onboard Quantum of the Seas®. And discover Okinawa, Nagasaki, Tokyo and beyond — plus late-night stays in Kobe and Osaka, Japan on select sailings. ITINERARY SAIL DATE PORT OF CALL 5-Night Nagasaki & May 12, 17, 26, 2020 Beijing (Tianjin), China • Cruising • Nagasaki, Fukuoka June 7, 2020 Japan • Fukuoka, Japan • Cruising • Beijing July 19, 2020 (Tianjin), China August 14, 2020 4-Night Best of Fukuoka May 22, 2020 Beijing (Tianjin), China • Cruising • Fukuoka, July 29, 2020 Japan • Cruising • Beijing (Tianjin), China August 19, 2020 September 22, 2020 7-Night Best of Japan May 31, 2020 Beijing (Tianjin), China • Cruising (2 nights) • July 12, 2020 Kyoto (Maizuru), Japan • Sakaiminato, Japan • August 2, 2020 Fukuoka, Japan • Cruising • Beijing (Tianjin), China 5-Night Fukuoka & June 12, 28, 2020 Beijing (Tianjin), China • Cruising • Fukuoka, Nagasaki August 9, 2020 Japan • Nagasaki, Japan • Cruising • Beijing (Tianjin), China For deployment information and marketing resources, visit LoyalToYouAlways.com/Deployment Features vary by ship. All itineraries are subject to change without notice. ©2019 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. ITINERARY SAIL DATE PORT OF CALL 4-Night Best
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Free Free Free
CWHEREruise WILL YOU ESCAPE TO? FREE FREE FREE DRINKS GRATUITIES STATEROOM £0 PACKAGES & ON BOARD CREDIT UPGRADES DEPOSITS Cruise1st Store, Lowry Outlet, MediaCityUKON SELECTED SKY SAILINGS CHANNEL 688 TV CRUISE CHANNEL 199 REVOLUTIONISED CELEBRITY SILHOUETTE FREE FREE FREE FREE OCEANVIEW GRATUITIES $300 DRINKS ON BOARD TO VERANDA CREDIT UPGRADES ON OCEANVIEW AND ABOVE IRELAND AND ICELAND CELEBRITY SILHOUETTE • 14 NTS • 30 MAY & 05 SEPT 2020 NOW FROM ▶ Southampton ▶ St.Peter Port, Channel Islands ▶ Cork (Cobh), Ireland £1309PP ▶ Dublin, Ireland (Overnight On Board) ▶ Reykjavik, Iceland (Overnight On VERANDA FR.£1799PP Board) ▶ Akureyri, Iceland ▶ Belfast, Northern Ireland ▶ Southampton CONCIERGE FR.£1989PP NORTHERN EUROPE CAPITALS ® The Celebrity Silhouette is impressive, with chic CELEBRITY SILHOUETTE • 14 NTS • 13 JUNE & 18 JULY 2020 NOW FROM upgrades to the iconic Lawn Club, Celebrity have ▶ Southampton ▶ Copenhagen, Denmark (Overnight On Board) ▶ Stockholm, £1719PP provided more space to relax, and socialize in the Sweden ▶ Helsinki, Finland ▶ St. Petersburg, Russia (Overnight On Board) VERANDA FR.£2259PP fresh sea air, plus the Lawn Club Grill offers an ▶ Berlin (Warnemunde), Germany ▶ Arhus, Denmark ▶ Southampton CONCIERGE FR.£2449PP interactive outdoor grilling experience. After a day of adventure unwind in your own cabana-styled haven MEDITERRANEAN DELIGHTS at The Alcoves. 85% of the ship's luxurious staterooms CELEBRITY SILHOUETTE • 14 NTS • 01 AUG 2020 NOW FROM are enhanced by sweeping veranda views. £1699PP Celebrity Cruises
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7-Night Alaska Cruise Aboard the Quantum of the Seas Round Trip: Seattle, Washington | Mon, Aug 29 2022 - Mon, Sep 05 2022
CardPlayerCruises.com Tel: 888 999 4880 7-Night Alaska Cruise Aboard the Quantum of the Seas Round trip: Seattle, Washington | Mon, Aug 29 2022 - Mon, Sep 05 2022 Call for pricing! As Low as $802** per person Join us on one of our most popular cruises! Day Port/City Arrival Departure Quantum of the Seas Operated by Royal Caribbean International Quantum of the Day 1 | Mon, Aug 29 2022 Seattle, Washington 4:00 p.m. Seas, is a Quantum-class cruise ship. Amenities include: skydiving simulator, Laser Tag, escape room, live entertain- Day 2 | Tue, Aug 30 2022 At Sea ment, 360-view observation ride, rock wall, multiple dining options, clubs, spa and more. Day 3 | Wed, Aug 31 2022 Ketchikan, Alaska 8:00 a.m. 5:00 p.m. Day 4 | Thu, Sep 01 2022 Sitka, Alaska 8:00 a.m. 5:00 p.m. Day 5 | Fri, Sep 02 2022 Endicott Arm & Dawes Glacier 5:00 a.m. 10:00 a.m. Day 5 | Fri, Sep 02 2022 Juneau, Alaska 1:00 p.m. 8:00 p.m. Day 6 | Sat, Sep 03 2022 At Sea Day 7 | Sun, Sep 04 2022 Victoria, British Columbia 4:00 p.m. 10:00 p.m. Day 8 | Mon, Sep 05 2022 Seattle, Washington 7:00 a.m. Dining Begins: To be announced. We request expedited service in the dining room so that everyone is out within 90 minutes. Reserved table tents for Card Player Cruises will be on our tables. Poker Room Card Player Cruises proudly features a professional, fully staed non-smoking poker room.
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Fleet Guide by Ship
SM SM ® SM ® SM SM ONBOARD SM ® SM ® SM ® ACTIVITIES ® Amplified Vitality at Sea Adventure OceanAdventure Beach Pool Deck AquaTheater Arcade AR Adventure Broadway ShowsBroadway-Style Bumper Cars Carousel Casino Royale Conference Center FlowRider H2O Zone Ice Skating Laser Tag Mini Golf North Star Outdoor Movie Rip-cord by iFLY Rock Climbing WallRoyal Esplanade Royal Promenade Running Track SeaPlex Sky Pad Solarium Splashaway Bay Sports Court Studio B The Perfect StormTidal Wave To Dry For Zip Line (Royal App) Entertainment Royal Escape Room Screen Trapeze School Ultimate Abyss Fitness & Spa / Spa Oasis Class Allure of the Seas® • • • ••••• • ••••• • ••• •• Harmony of the Seas® • • • •••••••••••• • ••••• ••• Oasis of the Seas® ••• • ••••••••••••• • •••• • ••• Symphony of the Seas® • • • ••••••••••••• • ••••• ••• Quantum Class Anthem of the Seas® • •••••••••• ••••••••• •• Ovation of the Seas® • •••••••• •••••••••• •• Quantum of the Seas® • •••••••• ••••••••• •• Quantum Ultra Class Odyssey of the Seas® ••• • • • • • ••••••••• • • Spectrum of the Seas® • ••••••• •••••••••••• •• Freedom Class Freedom of the Seas® •• • • •••••••••••• ••••• • Independence of the Seas® • ••• ••••••••••••••••• • Liberty of the Seas® • ••• ••••••••• •••••• • Voyager Class Adventure of the Seas® • • • ••••••••• ••••• • Explorer of the Seas® • • • ••••••••• ••• • Mariner of the Seas® • • • •••••••••••••••• • Navigator of the Seas® ••• • ••••••••••• ••••• • Voyager of the Seas® • • • •••••••••• •••• • Radiance Class Brilliance of the Seas® •• • • •• ••• • •• • Jewel
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Statewide Cruise Perspective
Florida’s Cruise Industry Statewide Perspective Executive Summary Florida has long held the distinction of being the number one U.S. cruise state, home to the top three cruise ports in the world — PortMiami, Port Everglades and Port Canaveral. However, Florida is in danger of losing this economically favorable status, with potential redeployment of the increasingly large floating assets of the cruise industry to other markets. Great future opportunity clearly exists, as the Cruise Lines International Association (CLIA) continues to cite the cruise industry as the fastest-growing segment of the travel industry and notes that because only approximately 24 percent of U.S. adults have ever Cruise ships at PortMiami taken a cruise vacation, there remains an enormous untapped market. Introduction As detailed in this report, the cruise industry is Recognizing the importance of the cruise industry continuing to bring new ships into service on a global to the present and future economic prosperity basis, with a focus upon larger vessels, those capable of the state of Florida, the Florida Department of of carrying as many as 4,000 or more passengers Transportation commissioned this report to furnish a per sailing – twice the capacities of the vessels statewide perspective. introduced as the first “megaships” two decades ago. The report is designed to help provide a framework While the larger vessels provide opportunities for for actions—including engagement with cruise lines greater economic impacts, they may not consistently and cruise ports and appropriate deployment of fiscal be deployed at Florida ports if the appropriate resources—to ensure that Florida retains and enhances infrastructure is not in place.
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FEBRUARY, 2013 VOLUME XXX, # 2 Friday, February 22 - 6:00 PM At the Community Church Assembly Room, 40 East 35th Street, Manhattan CRUISING TWO GREAT RIVERS: THE YANGTSE & THE NILE By David Hume Our Vice-Chairman, David Hume, will relate his experiences on two very different river cruises. For the first, we will board the 2006-built, 268-passenger Victoria Anna of Victoria Cruises for a cruise down China’s Yangtze River from Chongqing to Yichang, stopping at the ghost town of Fengdu and passing through the spectacular Three Gorges and, via a system of locks, skirting the Three Gorges Dam. Victoria Cruises is a Sino-American joint venture with the firm’s headquarters located in Astoria, Queens. Then on Egypt’s legendary Nile, he cruises in the 146-passenger riverboat Emilio of Domina Prestige Cruise Line for a journey from Aswan to Luxor, visiting the ancient temples of Kom Ombo and Edfu and touring the Valley of the Kings and Valley of the Queens. Emilio Travel is a full-service Egyptian agency that also owns a hotel in Luxor and a fleet of buses. NEXT MEETINGS: Friday, March 22; Friday, April 26; Friday, May 31; Friday, June 28 (programs TBD). ADDRESS: PO Box 384, New York, NY 10185-0384 E-MAIL: [email protected] WEBSITE: www.worldshipny.com THE PORTHOLE, published by the Port of New York Branch, World Ship Society, welcomes original material for publication. Address to the editor, Bob Allen, at [email protected] or via the PONY mailing address. SHIP’S LOG ARRIVALS AND DEPARTURES: January, 2012 – January, 2013 SHIP FROM TO VOYAGE PASSENGER(S) QUEEN VICTORIA Los Angeles Los Angeles Hawaiian Islands Laurel & Karl Zimmermann AZAMARA QUEST Istanbul Athens Black and Aegean Seas Laurel & Karl Zimmermann CELEBRITY SILHOUETTE Civitavecchia Ft.
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Royal Caribbean Cruises Ltd. Royal
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Tracy Quan (305) 539-‐6577 [email protected] Lyan Sierra
MEDIA CONTACTS: Tracy Quan (305) 539-6577 [email protected] Lyan Sierra-Caro (305) 539-4091 [email protected] QUANTUM OF THE SEAS SETS SAIL FROM HER NEW HOMEPORT OF SHANGHAI IN WORLD’S LARGEST MARKET The most futuristic and advanced ship now leading a Quantum Leap Forward in China SHANGHAI, June 24, 2015 – Royal Caribbean International today celebrated the arrival of Quantum of the Seas in Shanghai (Baoshan), China, set to sail on three- to eight-night, roundtrip itineraries, year-round from Shanghai to North Asia destinations, and deliver an unprecedented vacation experience to guests from China and other international markets. The ship sailed a 53-night epic journey across the world from New York to Shanghai via the Atlantic Ocean, Mediterranean Sea and Indian Ocean, following its inaugural season at Cape Liberty Cruise Port in Bayonne, N.J. and bringing the largest group of international cruise vacationers ever – up to 4,000 guests – to Shanghai. Government officials, port authority from Baoshan district together with executives from Royal Caribbean International joined the welcome ceremony for Global Odyssey guests at Wusong International Cruise Terminal this morning. Quantum of the Seas is now joining Voyager of the Seas, Mariner of the Seas and Legend of the Seas in China and together rank as the most advanced and innovative cruise ships in the region, reaffirming the brand’s commitment to the Asian market. “Chinese consumers have grown to expect the best the world has to offer, and Quantum of the Seas meets that standard like no other ship – this is a cruise from the future,” said Michael Bayley, President and CEO, Royal Caribbean International.
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Royal Caribbean Cruises Ltd
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This Is a Daily Compilation of Media Articles Concerning the Covid-19 Impact on the International Cruise Industry
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