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Accessible Train Station Design for Disabled People: a Code of Practice

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Accessible Train Station Design for Disabled People: a Code of Practice Accessible Train Station Design for Disabled People: A Code of Practice Version 03 – Valid from 1 November 2011 A joint publication by Department for Transport and Transport Scotland November 2011 Published by TSO (The Stationery Office) and available from: Online www.tsoshop.co.uk Mail, Telephone, Fax & E-mail TSO PO Box 29, Norwich NR3 1GN Telephone orders/General enquiries: 0870 600 5522 Fax orders: 0870 600 5533 E-mail: [email protected] Textphone: 0870 240 3701 TSO@Blackwell and other Accredited Agents The information or guidance in this document (including third party information, products and services), is provided by DfT on an ‘as is’ basis, without any representation or endorsement made and without warranty of any kind whether express or implied. The Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department’s website. The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard, please contact the Department. Railways for All Transport Scotland Department for Transport Buchanan House 4/15 Great Minster House 58 Port Dundas Road 33 Horseferry Road Glasgow G4 0HF London SW1P 4DR Website www.dft.gov.uk Crown copyright, 2008, 2010 and 2011. Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www. nationalarchives.gov.uk/doc/open-government-licence/ or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: [email protected]. Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. To reproduce Ordnance Survey maps contact Ordnance Survey via their website www.ordnancesurvey. co.uk/oswebsite/opendata or write to the Customer Service Centre, Ordnance Survey, Romsey Road, Southampton SO16 4GU. ISBN 978 0 11 553210 8 Cover photos: (clockwise from top left) Network Rail, DfT, Association of Train Operating Companies, South West Trains, Paul Bigland, DfT Back cover: Network Rail Printed in Great Britain on paper containing at least 75 per cent recycled fibre. 2 CodeCode of ofPractice Practice Version Version 03 03 – November– October 2011 Useful contacts � Users of this Code of Practice may seek advice, clarifications or information on making dispensation applications, from the Railways for All team, by writing to the following address: Railways for All 4/15 Great Minster House 33 Horseferry Road London SW1P 4DR Email [email protected] Queries relating to the adoption and application of the PRM TSI, including its impact on rail vehicles, should be addressed to: Rail Sustainability – Operations 3/14 Great Minster House 33 Horseferry Road London SW1P 4DR Email [email protected] Code of Practice Version 03 – OctoberNovember 2011 2011 3 Acknowledgements � In compiling this Code of Practice, we would like to acknowledge the help and co-operation of the following individuals and organisations: Association of Train Operating Companies Paul Bigland British Standards Institution First Capital Connect Network Rail Southeastern Railway South West Trains The photographs contained within this Code of Practice were supplied by Paul Bigland, unless credited otherwise. Permission to reproduce extracts from BS 8300:2009 is granted by BSI under Licence No. 2010ET0020. No other use of this material is permitted. British Standards can be obtained in PDF or hard copy formats from the BSI online shop: www.bsigroup.com/Shop or by contacting BSI Customer Services for hard copies only: tel +44 (0)20 8996 9001, email [email protected] 4 CodeCode of ofPractice Practice Version Version 03 03 – November– October 2011 Contents � Foreword .....................................................................................................9 � About the Code of Practice ....................................................................10 � Who and what is covered by this Code? ..................................................11 � Definition of “station” ................................................................................12 � Disabled passengers and their requirements ............................................13 � The regulatory framework .........................................................................19 � How to use this Code ..............................................................................33 � A1. Staff training ......................................................................................37 � A2. Pre-travel information 1 ....................................................................40 � B1. Pre-travel information 2 ...................................................................44 � C1. Locating and approaching the station ............................................47 � D1. Car parking – general .......................................................................54 � D2. Car parking – location ......................................................................58 � D3. Car parking – number of spaces .....................................................62 � D4. Car parking – dimensions of spaces ...............................................64 � D5. Car parking – markings ....................................................................66 � D6. Car parking – monitoring and enforcement ...................................70 � D7. Car parking – car parking contracts ...............................................72 � E1. Set-down and pick-up points ...........................................................74 � F1. Unobstructed progress – general ....................................................79 � F2. Unobstructed progress – building works ........................................89 � G1. Doors .................................................................................................92 � Code of Practice Version 03 – OctoberNovember 2011 2011 5 H1. Lighting ............................................................................................101 � I1. Floors .................................................................................................106 � J1. Furniture, walls and transparent obstacles ..................................111 � J2. Furniture and free-standing devices .............................................115 � K1. Signs – general ................................................................................118 � K2. Signs – directional information ......................................................124 � K3. Signs – font ......................................................................................128 � K4. Signs – sign design .........................................................................132 � K5. Signs – sign lighting ........................................................................135 � K6. Signs – tactile (embossed and Braille) signs ................................138 � K7. Signs – display screens ..................................................................142 � K8. Signs – sign furniture and positioning ..........................................147 � K9. Signs – maps and detailed information ........................................150 � L1. Announcements – general ..............................................................152 � L2. Announcements – induction loops ................................................155 � L3. Announcements – recordings ........................................................158 � L4. Announcements – emergency alarms ...........................................160 � M1. Help points ......................................................................................162 � N1. Ticket sales points – booking offices, information and customer-service desks .......................................................................166 � N2. Ticket sales points – ticket vending machines ............................173 � N3. Ticket sales points – ticket barriers ..............................................178 � O1. Seating .............................................................................................181 � 6 CodeCode of ofPractice Practice Version Version 03 03 – November– October 2011 P1. Toilets – standard toilets ................................................................186 � P2. Toilets – provision and location of wheelchair-accessible toilets 190 � P3. Toilets – opening hours ...................................................................194 � P4. Toilets – doors .................................................................................195 � P5. Toilets – design and layout .............................................................199 � P6. Toilets – WC pan and cistern ..........................................................202 � P7. Toilets – grabrails ............................................................................205 � P8. Toilets – washbasins .......................................................................209 � P9. Toilets – accessories and surface finishes ...................................211 � P10. Toilets – lighting .............................................................................215 � P11. Toilets – emergency ......................................................................217
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