2013 STUDENT OPINION Survey

Department of Institutional Research Table of Contents

2013 SUNY Student Opinion Survey Executive Summary ...... 1 I. Introduction ...... 2 II. The TC3 Sample ...... 2 III. Analysis and Methodology ...... 3 IV. TC3 Results of the SUNY Student Opinion Survey ...... 3 V. Results of Campus Specific Questions ...... 6 VI. Summary of Student Comments ...... 6 VII. The Comparison College Sample ...... 7 VIII. Comparison Colleges: Findings ...... 8 IX. Official Fall 2012 Enrollment ...... 12 X. TC3 Historical Response: Means ...... 13 Table 1 – The Academic Experience ...... 13 Table 2 – Academic Services & Facilities ...... 14 Table 3 – Institutional Services & Environment ...... 15 XI. TC3 Campus-Specific Questions: Tables...... 17 Table 4 – Campus Specific Questions ...... 17 XII. SUNY Comparison Data ...... 20 Table 5 – Number of Survey Forms Returned from Participating Colleges ...... 20 Table 6 – Survey Rate Information from Participating Colleges ...... 22 Table 7 – Background Information from Participating Colleges ...... 23 Table 8 – Section IV – Background Information Comparisons ...... 24 Table 8.1 – Section IV-Time Spent on Activities ...... 28 Table 9 – Section I – College Impressions & Plans Comparisons ...... 30 Table 10 – Section II – Top & Bottom 10 Item Comparisons ...... 31 Table 10.1 – Section II – Largest Positive Difference Comparison ...... 32 Table 10.2 – Section II – Largest Negative Difference Comparisons ...... 32 Table 11 – Section III – Top & Bottom 10 Item Comparisons ...... 33 Table 11.1 – Section III – Largest Positive Difference Comparisons ...... 34 Table 11.2 – Section III – Largest Negative Difference Comparisons...... 34 Table 11.3 – Section III – Top & Bottom 5 Items Comparisons ...... 35 Table 11.4 – Section III – Agreement Statement Comparisons ...... 35 Table 12 – Section III – College Services & Facilities Comparisons ...... 36 Table 13 – Section III A – College Services & Facilities Comparisons for TC3 ...... 37 Table 13.1 – Section III A – College Services & Facilities Averages ...... 38 Table 13.2 – Section III B – Comparisons and Rankings for TC3 ...... 38 XIII. 2013 SUNY Student Opinion Survey Form ...... 40 XIV. TC3 Additional Questions ...... 44 XV. List of Majors Codes ...... 47 This report is based on the 2013 SUNY Student Opinion Survey, administered by Tompkins Cortland Community College during the 2013 spring semester, with 562 students responding.

From the results:

• Overall, most areas saw improvement or stayed the same in comparison with 2010. • There was notable improvement in academic advisement and course availability: there was increased satisfaction with “availability of courses at times you can take them” and “availability of courses you need for graduation.” With a mean of 3.85 (out of 5) this is the highest level of satisfaction ever recorded for “availability of courses at times you need for graduation” since TC3 has participated in the Student Opinion Survey. • Satisfaction with both the information provided by academic advisors as well as the availability of academic advisors also increased, (3.74 to 4.00 and 3.71 to 4.08 respectively) reflecting concerted efforts to improve advising at the College. • More respondents said they had “received feedback (written or oral) from instructors on the quality of (their) work.” At the same time, a higher percentage of respondents said they had “gone to class with their course readings and assignments completed.” This question has shown a consistent upward trend since it was first included ten years ago. • Study abroad opportunities seemed to stay off the radar: 46% of the respondents said they were not familiar with them, and 22% didn’t know.

• Most respondents ultimately intend to earn at least a Bachelor’s degree, with 81% saying they expected to earn a 4 year or graduate degree.

1 2013 SUNY Student Opinion Survey

I. Introduction

The Student Opinion Survey has been administered by SUNY (State University of New York) campuses every three years since 1985, a total of 10 times. The Student Opinion Survey has changed somewhat each time is has been administered, including the development of a unique SUNY version of the survey. In 1985 and 1988, the ACT Student Opinion Survey was used for state-operated colleges and the ACT Student Opinion Survey (2-Year College Form) for community colleges. Although using the standard ACT instruments allowed SUNY the advantage of having national norms, it did not allow comparisons of certain items between SUNY institutions. SUNY participants decided that a unique SUNY instrument with additional and modified items was needed. The first edition of the SUNY Student Opinion Survey (SUNY SOS) was administered in 1991.

The SOS collects background and attitude information from undergraduate students in the following areas: • College impressions and plans • Satisfaction with services, facilities, environment, and climate • Frequency of selected academic experiences • Extent of campus contributions to student growth and preparation • Aspirations and commitments

The survey also included space for 17 campus-specific questions on a separate piece of paper included with the survey packet, and a question asking students to indicate their program of study.

The complete survey questionnaire is included at the end of this report, as well as the survey insert with TC3-specific questions.

II. The TC3 Sample

Surveys were administered in 36 classes, making an effort at surveying courses representing a cross-section of subjects offered, upper and lower level courses, day and evening as well as main campus and extension center sections. A total of 562 students completed the survey, and an additional uncounted number in those courses declined to fill them out – either because they were under 18, had already completed the survey in another class or simply chose not to participate.

2 While the survey respondents were not a random sample of all potential courses or students, it was broadly representative of the student population as a whole, and the group ultimately surveyed did include most sub-groups within the student population. It is notable that almost all of the faculty members contacted about participation in the survey agreed to permit surveying in their sections.

III. Analysis and Methodology

The completed surveys were sent to ACT for scanning and tabulation, and then returned to TC3 for analysis. TC3 returned 562 completed surveys to ACT of which 528 were considered valid.

Most survey questions were based on a five-part Likert scale, measuring satisfaction or agreement with a particular statement, where 5 indicates the highest degree of satisfaction or agreement, and 1 represents the lowest level.

Once again a question was included in the middle of the survey to test whether or not students were randomly filling in answers: ”Please mark the ’NA’ oval for this question.” Surveys which had a “wrong” answer on this question were excluded from the analyses.

IV. TC3 Results of the SUNY Student Opinion Survey

The mean for each response is included in Tables 1-3. For comparison, the means for questions that have been asked over time are also included. Each year the survey is modified, some questions are added and others reworded or removed. Even when the survey items are identical in wording and format, student responses may have been affected by the different item order or by new item additions.

Selected comments from respondents are included throughout this report, and a brief summary of comments is included in Section VI. A complete transcript of comments is available from TC3’s Institutional Research Department.

3 The following are selected highlights from TC3’s results and comments:

The Academic Experience (Table 1)

“I have (found) my overall experience at TC3 to be personally challenging but rewarding. I have a strong support system here and I am extremely pleased it is here.”

“I love this school. I love my professors. This has been a great experience for me and I appreciate the help of my advisor”.

“Please make classes more challenging. Thanks!”

“I would appreciate (it) more if the Paralegal certificate courses (were) available on campus, rather than exclusively online. I appreciate the classroom interaction at TC3.”

Areas showing improvement since the last implementation of the Student Opinion Survey: • A higher percentage of respondents said they had “received feedback (written or oral) from instructors on the quality of (their) work.” • Yet again, a higher percentage of respondents said they had “gone to class with their course readings and assignments completed.” This question has shown a consistent upward trend since it was first included ten years ago.

Along those same lines, more students said they had: • Collaborated with other students on class assignments • Had faculty who required them to make judgments about the value of information, arguments or methods • Had faculty who used innovative technology to facilitate learning

Areas needing attention: • A higher proportion of students indicated they had experienced “classroom behavior by other students that was disruptive to learning” than in the previous survey. This is of concern as it has shown a steady rise over time. • Similarly, an increasing percentage of students had “observed student dishonesty when completing assignments or exams.”

Academic Services and Facilities (Table 2)

“My mobile alerts should go out much earlier. I get a text that a 9 am class is canceled at 8:15 am. I drive for an hour, I’m already here.”

4 “TC3 is a great school the people here are very helpful and are always willing to help you when you are in troubling situations.”

In the academic arena, there was increased satisfaction with availability of courses at times you can take them and availability of courses you need for graduation. At a mean of 3.85 out of 5 this is the highest level of satisfaction ever recorded for this item in the close to 20 years TC3 has been participating in the Student Opinion Survey.

Satisfaction with both the information provided by academic advisors as well as the availability of academic advisors exhibited substantial increases, (3.74 to 4.00 and 3.71 to 4.08 respectively) reflecting organizational efforts to improve advising at the College.

While satisfaction about the availability of online services, including courses and bill payment, continued to show an increase, satisfaction with internet access (including wireless) took a notable drop to 3.16 from 3.66 in 2010.

Satisfaction with library resources and library facilities were up over the last survey, as were satisfaction with both learning center facilities and study areas.

Institutional Services and Environment (Table 3)

“Bigger classrooms, better choice of healthy foods, nicer campus living. More control over heat in the dorms”

“The internet in the school and the dorms are sub-poor and nothing is done about it.”

“If students live on campus they shouldn’t be forced to pay money for a meal plan that only gets you unhealthy cafeteria food full of lactose, gluten and other non- essential poisons.”

“Buy better chairs. Fix the ventilation in rooms. And fix water fountains in the main building.”

Once again respondents showed increased satisfaction with the areas where the college had recently invested resources or had a growth in activity in recent times: health and wellness programs, new student orientation programs, and the student center.

However, satisfaction with the college website ease of use showed a modest decline and satisfaction with the college catalog (printed or on-line) had a more marked drop,

5 perhaps reflecting the difficulty in making the switch from a printed to a solely online catalog.

When asked how much of an impediment to being successful at the college certain things were, for the most part respondents said they were even less of an issue than in past years, and only job responsibilities and paying for college had a mean over 2.

V. Results of Campus-Specific Questions (Table 4)

The questions in this part of the survey are adapted each time it is administered to allow a tool for looking at issues of specific interest to the college, and it is limited to a maximum of 17 questions.

• As in 2010, a majority of respondents said they were aware of TC3’s policies on student academic dishonesty (cheating, plagiarism, etc.) – close to 93% said they knew about them, compared to 91% last time and 85% in the 2006 Student Opinion Survey. • Students still agreed that student honesty was an important value at TC3: 87.5% agreed or strongly agreed, and only 2% disagreed. • When asked about food services and options available on campus 42% of the respondents agreed or strongly agreed that they were satisfied with it, 24% disagreed or strongly disagreed, 17% were neutral and 16% said they didn’t use it. • Study abroad opportunities seemed to stay off the radar: 46% of the respondents said they were not familiar with them, and 22% didn’t know. • Over half of the respondents felt that they had been fairly treated by the Office of Public Safety staff, 33% had had no contact with them and only 4.8% said they had been treated unfairly • Most respondents intend to ultimately earn at least a Bachelor’s degree, with 81% saying they expected to earn a 4 year or graduate degree.

VI. Student Comments

The complete text of all student comments is available from the Institutional Research Department.

“I think the child care should be more affordable. Because I go to school my child attends the child care center and I have to have a job to pay for that which means more time away from my child.”

“I think TC3 is a great school.”

“Please improve the wifi the connection is terrible.” 6 “During bad winters the kids that live up the hill have a hard time coming down teachers should be more understanding about that.”

“More support for transgendered individual(s).”

“The wireless internet at this college is horrible. I would appreciate a more secure connection, faster connectivity, and I would like the connection to stay strong once I’m connected.”

“This was a very thorough questionnaire that dives into all of the differences on campus and off campus. I think this questionnaire is a great way and tool to use in order to obtain more information about students, the lives of students on and off campus and the struggles of such topics.”

“I feel there should be more access to recreational centers on weekend to keep people on campus out of trouble. Should help students more in finding out what are their goals after college and helping them accomplish that goal.”

• As usual, there were a number of comments about the cafeteria food quality and prices, as well as comments and suggestions about the meal plan.

• Access to the internet in the main building and the residence halls was of concern for many students.

VII. The Comparison College Sample

A total of 29 SUNY community colleges participated in the 2013 Student Opinion Survey, with 20,838 students completing the survey.

As part of the analysis, ACT compared the TC3 question means with that of 12 other comparable SUNY small community colleges. Since 2010, when the SOS was last administered in New York, two SUNY schools have shifted from the medium sized group to the small college group (Cayuga Community College and Corning Community College), which means that the comparison group is somewhat different than the last time the survey was administered.

Note that all but two of the SUNY community colleges showed a decline in enrollment compared with their size at the time of the previous survey (Rockland and Nassau being the sole exceptions).

7 The following results in this report are based on data from the institutions listed below:

• Adirondack Community College • Cayuga Community College • Clinton Community College • Columbia-Greene Community College • Corning Community College • Fulton-Montgomery Community College • Herkimer County Community College- • Jamestown Community College • Jefferson Community College • North Country Community College • Sullivan County Community College • Tompkins Cortland Community College • Ulster County Community College

VIII. Comparison Colleges: Findings

College Impressions and Plans (Table 9)

The section included questions about student’s impressions of the college, as well as their primary goal for attending college. While at both TC3 and comparison colleges the largest group of respondents said that their primary educational goal was to: “transfer after earning a degree/certificate,” and finding a job was the second most frequent goal, the percent listing transfer as their goal was markedly higher at TC3 (61.7%) than at the comparison group (49.9%), a reflection of both TC3’s unique demographics and focus on transfer-oriented programs.

While TC3 respondents rated their “impression of the quality of the education at this college” before they enrolled slightly lower than the comparison college group respondents (3.19 compared to 3.31), TC3 respondents impression of the quality of the college once they had enrolled showed a greater increase (.51 versus .38).

College Services and Facilities (Tables 10 -10.2)

Section II of the Student Opinion Survey asked a number of questions about satisfaction with college services and facilities. Table 10 shows the items with the highest and lowest mean level of satisfaction for TC3 and how those items compared to the comparison college group.

In looking at the top ranked items for TC3 in Table 10, “library resources and services” and “library facilities” received the highest ranking, scoring 4.27 and 4.11 out of 5

8 respectively, with both scoring higher than the comparison college mean for those items.

In contrast, the lowest ranking item for TC3 was “internet access (including wireless)” which at 3.16 was lower than the comparison group mean of 3.69. Also ranked low at TC3 and lower than the comparison group were “fine and performing arts studios,” “financial aid services (not the amount of aid),” and “college bookstore services.”

Table 10.1 shows that “athletic facilities,” as well as being highly rated by respondents, for the second time in a row also showed the largest positive difference (of 0.36) in contrast with the comparison group. While no longer the highest ranked item, “parking facilities,” with the second highest positive difference (.34) maintained a high relative satisfaction level.

As mentioned above, the “internet access (including wireless)” showed the largest negative difference, rating .53 lower than the comparison group colleges, followed by “college bookstore services” and “computer/technology support services.”

College Environment & Climate (Tables 11 – 11.5, 13 – 13.1)

Table 11 shows the 10 highest ranked and 10 lowest ranked College Environment/Climate items for TC3 and how they contrasted with the comparison college group for Section III on College Environment/Climate. This section was made up of four groups of question types: level-of-satisfaction, frequency, agreement statements and problems-related-to-class questions.

TC3 students gave “class size” the highest overall satisfaction level in this section, with an average of 4.14. At the other extreme, “student input in college policies/plans” was ranked last for TC3, with a satisfaction average of 3.28, not far from the 3.32 average at of the comparison group, and “student government” was a close second.

Tables 11.1 and 11.2 show that “recreational and intramural programs” and “availability of courses at the times you can take them” had the highest positive differences (0.13 and 0.12) with the comparison group, while “student civility outside the classroom” and “student respect for other students” had the largest negative differences (-0.36 and - 0.34 respectively) between TC3 and comparison colleges.

Frequency of Academic Experiences (Tables 11.3, 13.2)

When asked about the frequency of various occurrences during their academic experience, TC3 students rated “gone to class with course readings/assignments completed” with an average of 4.42 (Table 11.3) as their number one item. The comparison college group had a similar average of 4.36 for this same statement.

9 Although the wording was slightly changed from previous iterations, once again the lowest rated item in this section pertained to community service: “How frequently have you been involved in community service or service learning activities at this college?” with a mean of 1.96 out of 5, which is an increase from 2010 (1.50).

Problem Statements (Table 11.4)

Out of the potential sources of problems, TC3 survey respondents indicated that “job responsibilities” was the number one problem of those enumerated by the survey, with a mean of 2.20 followed by “paying for college” with a 2.10 mean. Out of the eight items, TC3 was lower than the comparison group on all but three (family responsibilities, finding adequate housing and transportation to and from college), meaning that TC3 students judged most of them to be less of an issue on average than did students at the other schools.

Rankings

TC3 is in the top 5 small community colleges: • Has it been difficult to finance your college education?

Satisfaction with: • this college overall • the availability of academic advisor(s)* • library resources and services • the availability of online services (course registration, bill payment, etc.) • college food services • college security services • student health services* • athletic facilities* • campus center/student union • parking facilities* • availability of courses at times you can take them* • availability of courses required for graduation* • quality of faculty academic advising* • recreational and intramural programs • health and wellness programs • guest speakers outside of class • opportunities for leadership development

How much of a problem is: • transportation to and from college • paying for college • finding adequate housing*

10 How frequently have you: • had discussions, meetings or conversations with instructors outside of class* • gone to class with readings and assignments completed • engaged in a creative or research project under the direction of a faculty member • received feedback (written or oral) from instructors on the quality of your work* • had faculty who required you to make judgments about the value of information, arguments, or methods* • experienced classroom behavior by other students that was disruptive to learning* • observed acts of incivility by students in the classroom • observed acts of incivility by students outside the classroom*

*Also in top 5 for all 29 participating community colleges

What are TC3’s strongest areas? Student health services, athletic facilities, parking facilities, and “availability of courses when you can take them” ranked in the top 3 of all participating 29 SUNY schools. Conversely, TC3 ranked in the bottom 3 for student civility outside of the classroom, student respect for other students, satisfaction with internet services, and frequency of observed acts of incivility by students outside the classroom, which clearly deserve attention.

11 IX. Official Fall 2012 Enrollment

SUNY Community College Name 2010 2012 Small Community Colleges Adirondack Community College 3,873 3,596 Cayuga Community College 4,798 3,430 Clinton Community College 2,246 1,664 Columbia-Greene Community College 2,048 1,698 Corning Community College 5,856 3,271 Fulton-Montgomery Community College 2,732 2,282 Herkimer County Community College 3,855 2,873 Jamestown Community College 4,024 3,556 Jefferson Community College 3,314 3,311 North Country Community College 2,198 1,207 Sullivan County Community College 1,735 1,342 Tompkins Cortland Community College 3,699 3,562 Ulster County Community College 3,546 2,484

Medium Community Colleges Broome Community College 6,877 5,908 Dutchess Community College 9,823 8,201 Finger Lakes Community College 6,699 5,114 Genesee Community College 7,208 4,506 Mohawk Community College 6,667 6,151 Niagara Community College 7,279 5,521 Orange Community College 6,876 5,978 Rockland Community College 7,283 7,383 Schenectady County Community College 5,191 4,438

Large Community Colleges Erie Community College 13,368 Hudson Valley Community College 13,320 11,098 Monroe Community College 18,976 17,354 Nassau Community College 22,719 23,024 Onondaga Community College 12,038 10,352 Suffolk Community College 24,822 24,623 Westchester Community College 14,147 13,506 213,849 187,295

12 X. TC3 Historical Responses: Means

Table I The Academic Experience 2013 2010 2006 2003 2000 1997 1994 I. Academic/Classroom Experience How frequently have you…. 1. been intellectually stimulated by class materials? 3.78 3.57 3.64 3.65 3.75 3.75 3.84 2. been involved in community service or service learning activities at this college? 1.96 1.50 3. been required to think critically in completing assignments? 4.18 4.12 4. gone to class w/course readings and assignments completed? 4.42 4.35 4.23 4.13 5. received feedback (written or oral) from instructor's on the quality of your work? 4.10 3.96 3.89 3.71 6. collaborated with other students on class assignments? 3.52 3.42 3.39 3.23 7. had faculty who required you to make judgments about the value of information, arguments or methods? 3.40 3.37 3.33 3.19 8. had faculty who used innovative technology to facilitate learning? 3.32 3.14 3.08 9. had discussions, meetings, or conversations with instructors outside of class? 3.20 2.95 3.14 3.10 10. experienced classroom behavior by other students that was disruptive to learning?* 2.76 2.71 2.66 2.47 11. observed student dishonesty when completing assignments or exams?* 2.26 2.05 2.13 2.11 12. had out-out of class assignments that required a written response? 3.84 3.61 13. engaged in a creative or research project under the direction of a faculty member? 3.49 14. observed acts of incivility by students in the classroom? 2.19 15. observed acts of incivility by students outside the classroom? 2.60

II. College Impressions and Plans 1. Satisfaction with this college in general? 4.03 3.99 3.91 3.99 3.94 3.94 3.96 2. Satisfaction with quality of instruction? 4.08 3.93 3.83 4.04 3.91 3.98 4.01 3. Overall impression of quality of education at this college before you enrolled? 3.19 3.26 4. Overall impression of quality of education at this college since you enrolled? 3.70 3.63 3.61 3.58 4.00 4.02 4.05 5. If you could start over, would you choose this college again? 3.90 3.84 3.92 3.93 3.85 3.77 3.77

*Inversely related to other answers

13 Table 2 Academic Services & Facilities

2013 2010 2006 2003 2000 1997 1994 How satisfied are you with…. I. Academic Environment 1. Availability of courses required for graduation? 3.85 3.61 3.50 3.74 3.51 3.57 3.53 2. Availability of courses at times you can take them? 3.66 3.46 3.36 3.68 3.34 3.29 3.33 3. Course registration process? 4.03 3.82 3.67 3.95 3.67 3.58 3.31 4. Class size? 4.14 3.96 4.06 4.18 4.08 4.07 4.11 5. Availability of online services (courses, bill payment, etc.)? 4.10 4.03 3.72 3.87 6. Availability of honors opportunities (classes, projects, etc.)? 3.58 3.34

II. Student-Faculty & Staff Relations 1. Faculty respect for students? 4.03 3.90 3.90 4.05 3.95 3.95 3.85 2. Availability of instructors outside of class? 3.92 3.80 3.81 3.97 3.70 3.80 3.74 3. Non-teaching staff respect for students?* 3.92 3.81 3.83 3.99 3.83 3.82 3.77

III. Facilities and Grounds 1. General conditions of buildings & grounds? 3.89 3.89 3.66 3.95 3.88 3.94 3.90 2. Classroom facilities? 3.86 3.88 3.84 4.01 3.79 3.76 3.66 3. Course-related laboratories (not including studios)? 3.91 3.72 3.71 3.88 3.49 3.36 3.37 4. Learning center facilities? 3.93 3.76 3.70 3.94 3.80 3.74 3.79 5. Study areas? 3.96 3.71 3.62 3.85 3.69 3.67 3.67 6. Fine and performing arts studios? 3.57 3.33 3.39 3.45

IV. Academic Advising 1. Information provided by academic advisor(s)? 4.00 3.74 3.73 3.78 3.75 3.71 3.55 2. Availability of advisor? 4.08 3.71 3.75 3.84 3.74 3.74 3.56 3. Placement in first English composition course? 3.67 3.48 3. Placement in first Math course? 3.66 3.42

V. Library Services & Facilities 1. Library facilities? 4.11 3.94 3.85 4.16 3.82 3.69 3.74 2. Library resources and services? 4.27 3.98 3.90 4. College tutoring services? 3.87 3.78 3.72 3.86 3.74 3.63 3.54

VI. College Computing 1. Internet access (including wireless)? 3.16 3.66 3.81 4.06 2. Availability of computers when you need them? 3.78 2.81 3.77 4.04 3. Computer support services? 3.80 3.37 3.50 3.75

14 Table 3 Institutional Services & Environment

2013 2010 2006 2003 2000 1997 1994 I. Admissions 1. College catalog (printed or on-line)? 3.76 3.99 3.86 4.00 3.78 3.77 3.88 2. New student orientation program? 3.70 3.57 3.55 3.72 3.60 3.59 3.64

II. Financial Aid Services 1. Financial aid services (not the amount of aid)? 3.75 3.64 3.56 3.70 3.61 3.58 3.61 2. Billing and payment procedures? 3.81 3.67 3.57 3.77 3.63 3.57 3.56

III. Health Services 1. Student health services? 3.91 3.75 2.88 3.39 2.92 3.01 2.73 2. Health and wellness programs? 3.73 3.60

IV. Student Life 1. Cultural programs (arts, dance, film, music, theater)? 3.36 3.33 3.20 3.20 3.08 3.14 3.07 2. Student union/campus center? 3.84 3.48 3.20 3.41 3.20 3.29 3.12 3. College social activities? 3.57 3.56 3.37 3.49 3.27 3.42 3.25 4. Campus food services? 3.39 2.93 2.74 3.42 3.46 3.56 3.38 5. Parking facilities? 3.67 3.36 3.44 3.69 3.61 3.57 3.58 6. College bookstore? 3.59 3.01 3.25 3.46 3.35 3.49 3.33 7. Campus clubs and activities? 3.65 3.54

V. Transfer and Placement Services 1. Career planning services? 3.62 3.43 3.43 3.63 3.47 3.37 3.28 2. Job search assistance? 3.33 3.11 3.14 3.28 3. Transfer planning assistance? 3.65 3.50 3.54 3.55 4. Availability of internships? 3.44 3.16 3.38 3.40

VI. Campus Security 1. Personal security/safety on this campus? 3.90 3.81 3.65 3.92 3.75 3.78 3.73 2. College security services? 3.81 3.68 3.50 3.78

VII. Personal Integration 1. Your sense of belonging on this campus? 3.67 3.66 3.60 3.80 3.49 3.56 3.52

VIII. Student Voice 1. Student input in college policies/plans? 3.28 3.34 3.16 3.22 3.2 3.31 3.03 2. Student government? 3.30 3.22 3.18 3.31 3.32 3.34 3.24 3. Student media (newspaper, radio station, blogs)? 3.31 3.11 3.26 4. Opportunities for community service? 3.33 3.39 3.21 3.40 3.37 3.41 3.22

15 Table 3 (continued) Institutional Services & Environment

2013 2010 2006 2003 2000 1997 1994

IX. Sense of Campus Community 1. Diversity of faculty and staff? 3.82 3.76 3.66 3.85 3.34 3.35 3.41 2. Diversity of the student body? 3.97 3.86 3.79 4.00 3.57 3.59 3.48 3. Campus acceptance of individual differences? 3.96 3.83 3.80 4.04 4. Racial harmony on campus? 3.70 3.68 3.67 5. Campus openness to opinions of others? 3.71 3.68

X. Recreational Programs 1. Athletic facilities? 4.10 4.03 3.35 3.51 3.24 3.30 2.95 2. Recreation and intramural programs? 3.63 3.51 3.45 3.58

XI. College Information 1. College website ease of use? 3.92 4.00 2. College website accuracy of information? 3.92 3. Communication of college news/info. to students? 3.80 3.81 3.47 3.73 4. Communication of student conduct rules and regulations? 3.80 3.63

XII. How much of a problem are the following to you in being successful at this college? 1. Finding child care?* 1.38 1.46 1.84 1.76 2. Transportation to and from college?* 1.67 1.59 1.72 1.63 3. Paying for college? 2.10 2.15 2.26 4. Disability issues?* 1.30 1.31 1.38 5. Health-related problems?* 1.41 1.46 1.58 1.62 6. Family responsibilities?* 1.93 1.96 1.85 1.88 7. Job-related responsibilities?* 2.20 2.19 2.09 2.03

*Inversely related to other answers

16 Xl. TC3 Campus-Specific Questions: Tables

Table 4 Campus Specific Questions

1. Are you aware of TC3’s policy on student academic dishonesty (cheating, plagiarism, etc.)? Yes 92.6% (455) No 7.3% (36)

2. What percentage of the time will a student involved with academic dishonesty be caught? 0%-25% 27.5% (133) 26%-50% 28.4% (137) 51%-75% 22.4% (108) 76%-100% 21.7% (105)

3. Do you agree that student honesty is an important value at this college? Strongly agree 59.3% (290) Agree 28.2% (138) Neither agree nor disagree 10.5% (51) Disagree 1.0% (5) Strongly disagree 1.0% (5) 4. I am satisfied with the food services and options available on-campus.

Strongly agree 13.3% (65) Agree 28.9% (141) Neither agree nor disagree 17.4% (85) Disagree 13.3% (65) Strongly disagree 11.1% (54) Don’t use 16.0% (78)

5. How familiar are you with study abroad opportunities at TC3? Very familiar 8.5% (41) Familiar 23.9% (151) Not familiar 46.0% (221) Don’t know 21.6% (104) 6. My TC3 experience has been enhanced by participating in and/or attending intercollegiate athletics or recreation events. Strongly agree 9.7% (47) Agree 10.7% (52) Neither agree nor disagree 17.3% (84) Disagree 6.8% (33) Strongly disagree 2.3% (11) Have not participated or attended 53.2% (258) Note: due to rounding not all percentages may add to exactly 100 percent.

17 Table 4 (cont.) 7. My TC3 experience has been enhanced by participating in and/or attending a club or organization activity. Strongly agree 9.4% (45) Agree 13.7% (66) Neither agree nor disagree 14.8% (71) Disagree 4.4% (21) Strongly disagree 3.1% (15) Have not participated or attended 54.6% (262)

8. How fairly do you feel you have been treated by the TC3 Office of Public Safety/campus police staff? Very fairly 29.9% (144) Fairly 22.4% (108) Neither fairly nor unfairly 10.4% (50) Unfairly 2.5% (12) Very unfairly 2.3% (11) Have not had contact with them 32.6% (157)

9. How satisfied are you with personal counseling services? Very satisfied 14.4% (69) Satisfied 18.3% (88) Neither satisfied or dissatisfied 13.5% (65) Dissatisfied 3.1% (15) Very dissatisfied 0.6% (3) Have not used 50.0% (240)

10. What is the highest academic degree you expect to earn in your lifetime? I do not plan to earn a college degree 1.5% (7) Technical certificate 1.1% (5) Associate or other two-year degree 16.2% (77) Bachelor’s or other four-year degree 36.3% (172) th Master’s or other 5 year degree 31.6% (150) Doctoral/professional degree 13.3% (63)

11. What should be TC3’s highest priority “green” initiative? Composting 11.9% (55) Increase recycling efforts 17.0% (79) Increase use of alternative technologies for heat and light 17.5% (81) Increased efforts at educating our communities 5.0% (23) Increase eco-friendly landscaping & natural areas/decrease lawn area 15.5% (72) Green curriculum development 3.2% (15) More bike racks on campus 2.8% (13) Bus passes as prizes or incentives 8.8% (41) Improved lighting to reduce light pollution from the College 3.7% (17)

18 Minimize the use of energy on campus 14.6% (68)

12. How satisfied are you with the computing resources provided for student use on the TC3 campus? Very satisfied 20.3% (96) Satisfied 41.3% (195) Neither satisfied or dissatisfied 17.4% (82) Dissatisfied 5.5% (26) Very dissatisfied 2.8% (13) Have not used 12.7% (60)

13. How frequently do you use public transportation services to get to or from TC3? Most days 10.4% (49) Several times a week 4.7% (22) 2-4 times a month 4.2% (20) Once a month or less 5.7% (27) Never 75.0% (354)

14. TC3 offers a supportive environment for international students? Strongly agree 14.8% (70) Agree 28.0% (132) Neither agree nor disagree 12.3% (58) Disagree 2.3% (11) Strongly disagree 0.8% (4) Don’t know 41.7% (197)

15. My interactions with my faculty advisor are contributing to my academic success? Strongly agree 29.1% (136) Agree 30.8% (144) Neither agree nor disagree 20.7% (97) Disagree 7.1% (33) Strongly disagree 2.8% (13) Don’t know 3.2% (15) Have not had contact with a faculty advisor 6.4%(30) Note: due to rounding not all percentages may add to exactly 100 percent.

19 Xll. SUNY Comparison Data

Table 5 Number of Survey Forms Returned SUNY Student Opinion Survey Comparisons for Community Colleges Participating SUNY Community College Number of Survey Forms Returned 1985 1988 1991 1994 1997 2000 2003 2006 2010 2013

Small Community Colleges

Adirondack Community College 475 509 526 581 573 664

Cayuga Community College 669 509 521 528 510 499 521 517 409 664

Clinton Community College 154 328 385 398 366 420 488 627 564 456

Columbia-Greene Community College 266 279 234 254 360 351 440 442 478 489

Corning Community College 566 376 506 632 719 567

Fulton-Montgomery Community College 517 404 749 510 433 499 648 718

Herkimer County Community College 500 575 486 488 529 598

Jamestown Community College 510 555 555 603 583 570 605 617 561

Jefferson Community College 465 598 778 800 512 509 604 595 648

North Country Community College 327 415 413 583 473 255

Sullivan County Community College 263 434 667 419 548 477 353 304 454 359 Tompkins Cortland Community College 265 130 557 824 513 836 863 600 547 562

Ulster County Community College 331 487 437 457 538 782 719 647 654

Medium Community Colleges

Broome Community College 466 265 280 950 781 439 644 147 668

Dutchess Community College 759 551 387 569 541 565 641 692 623 742

Finger Lakes Community College 622 601 704 546 816 734

Genesee Community College 447 753 558 648 783 811 622 823 1060 771

Mohawk Community College 521 506 439 787 604 558 602 639 700 635

Niagara Community College 562 656 579 513 568 573 577

Orange Community College 595 799 787 593 569 647 609 618 963

Rockland Community College 541 571 752 666 656 565 548 785 679 Schenectady County Community College 461 573 592 591 589 561 562 668 574

20 Table 5 (cont.) Number of Survey Forms Returned SUNY Student Opinion Survey Comparisons for Community Colleges

Number of Survey Forms Returned 1985 1988 1991 1994 1997 2000 2003 2006 2010 2013 Large Community Colleges

Erie Community College 505 565 900 1432 1518 1809 1776 Hudson Valley Community College 154 409 646 949 607 791 1039 1076 1193 770

Monroe Community College 722 575 544 588 784 1674 1036 1096 1035 735

Nassau Community College 1048 613 806 623 900 2143 2474 (Fall) 741 1162 Onondaga Community College 547 443 370 364 681 518 592 735 585

Suffolk Community College 668 984 561 865 900 1348 1833 999 1106 1433 Westchester Community College 433 690 600 727 634 655 (Fall) 788 839

Total Surveys Returned 8888 10977 11075 14242 15588 21989 22605 18404* 18,841 20,838 Number of Community Colleges 18 22 21 23 25 30 30 27* 27** 29 *Does not include Fall 2006 surveys for Nassau CC or Westchester CC. **Does not include Broome CC due to the low number of completed surveys.

21 Table 6 Survey Rate Information SUNY Student Opinion Survey Comparisons for Community Colleges - 2013

Number Number Administration Surveys Valid Participating SUNY Community College Mode Processed Cases** Small Community Colleges Adirondack Community College During Class 664 602 Cayuga Community College During Class 664 611 Clinton Community College During Class 456 423 Columbia-Greene Community College During Class 489 436 Corning Community College During Class 567 562 Fulton-Montgomery Community College During Class 718 640 Herkimer County Community College During Class 598 529 Jamestown Community College During Class 561 532 Jefferson Community College Online* 648 599 North Country Community College Online* 255 232 Sullivan County Community College During Class 359 315 Tompkins Cortland Community College During Class 562 528 Ulster County Community College During Class 654 598 Medium Community Colleges Broome Community College Online* 668 624 Dutchess Community College During Class 742 678 Finger Lakes Community College During Class 734 652 Genesee Community College During Class 771 669 Mohawk Community College During Class 635 631 Niagara Community College During Class 577 494 Orange Community College During Class 963 881 Rockland Community College During Class 679 565 Schenectady County Community College During Class 574 523 Large Community Colleges Erie Community College During Class 1776 1561 Hudson Valley Community College During Class 770 767 Monroe Community College During Class 735 657 Nassau Community College Online* 1162 1094 Onondaga Community College During Class 585 554 Suffolk Community College Online* 1433 1342 Westchester Community College During Class 839 697

Total Surveys 20,838 14,783 *For schools using online administration, the number of surveys processed only includes cases where students responded to 25% or more of survey items. **Due to the low number of completed surveys, survey data from Broome CC was excluded from the 2010 Comparison Report.

22 Table 7 Background Information from Participating Colleges SUNY Student Opinion Survey Comparisons for Community Colleges % % % % % % % % % Age 19& Age 20- Female White Black Asian Latino/ U.S. Citizen or Under 24 Non- Non- Hispanic. Perm. Res. GPA1 Participating SUNY Community College Hispanic Hispanic 3.5-4.0 Small Community Colleges 35.1 33.1 58.9 79.7 7.6 2.3 7.3 95.2 24.3 Adirondack Community College 38.4 33.4 54.0 90.5 3.3 1.0 3.7 96.3 19.6 Cayuga Community College 27.7 32.9 60.1 82.8 5.4 1.3 3.9 97.9 22.1 Clinton Community College 28.8 39.0 51.8 81.6 7.1 2.1 4.0 95.0 19.9 Columbia-Greene Community College 30.5 35.1 64.9 82.6 7.3 1.6 6.4 98.6 31.5 Corning Community College 33.3 31.7 51.8 87.9 3.9 2.7 2.1 97.0 26.3 Fulton-Montgomery Com. College 47.7 27.8 58.4 73.9 13.0 4.5 10.6 94.1 21.1 Herkimer County Community College 52.2 35.0 55.2 66.5 16.6 5.5 9.5 89.2 21.2 Jamestown Community College 40.0 34.0 58.6 85.7 4.1 2.1 5.1 99.2 30.6 Jefferson Community College 22.5 24.4 70.6 83.3 3.3 1.7 6.3 91.2 31.4 North Country Community College 17.7 22.4 66.4 78.4 3.0 0.9 1.7 86.2 26.3 Sullivan County Community College 37.5 34.6 63.8 56.6 22.5 2.5 24.1 96.2 21.3 Tompkins Cortland Com. College 37.5 40.9 58.9 73.5 10.4 2.3 11.6 95.5 25.9 Ulster County Community College 33.1 36.3 58.0 79.1 5.9 1.2 9.5 96.5 20.2 Medium Community Colleges 32.9 35.1 55.8 71.7 9.9 3.7 9.6 93.0 24.2 Broome Community College 16.3 20.2 55.6 64.1 4.5 2.7 3.4 75.0 33.2 Dutchess Community College 46.9 33.9 53.1 72.9 12.4 2.9 13.3 96.6 22.7 Finger Lakes Community College 40.5 34.0 51.7 83.0 7.4 0.8 4.8 94.8 25.2 Genesee Community College 35.6 33.5 61.3 81.8 7.2 2.5 4.2 93.6 31.5 Mohawk Community College 34.7 38.5 54.7 78.9 7.1 5.4 8.2 97.1 22.0 Niagara Community College 36.4 40.1 58.3 81.6 7.5 3.0 2.6 96.4 23.9 Orange Community College 37.3 35.3 57.7 64.2 12.6 2.3 20.8 95.0 13.6 Rockland Community College 25.7 41.1 53.1 50.1 14.9 8.7 19.1 91.3 21.4 Schenectady County Com. College 24.7 37.9 54.3 71.1 13.2 5.4 8.0 96.7 24.5 Large Community Colleges 33.6 31.6 51.5 58.5 15.2 4.8 13.3 88.3 26.9 Erie Community College 25.9 37.8 49.1 68.0 17.9 3.7 6.6 96.5 28.4 Hudson Valley Community College 67.4 21.3 43.7 77.3 9.8 5.5 5.3 95.4 22.7 Monroe Community College 36.4 35.8 52.5 63.6 19.0 6.8 8.2 97.0 23.0 Nassau Community College 20.3 28.9 56.3 39.2 16.1 6.0 19.3 75.4 28.6 Onondaga Community College 43.0 33.4 47.8 70.2 15.0 4.0 7.0 93.5 22.2 Suffolk Community College 16.9 25.7 56.4 53.7 7.7 4.0 15.4 75.6 38.3 Westchester Community College 30.0 40.0 51.9 41.2 19.7 3.7 32.7 86.7 24.1 29 SUNY 2-year Colleges 34.0 33.3 55.9 71.3 10.5 3.4 9.7 92.6 25.0

1 GPA and demographics in Table 7 are all self-reported in survey, not taken from student records. 23 Table 8 Section IV - Background Information Comparisons2

1. Age Percentages TC3 Comparison Small Community Colleges 18 to 19 37.5 34.8 20 to 24 40.9 32.4 25 to 34 12.3 17.6 35 to 44 3.8 7.6 45 to 54 2.7 4.1 55 and over 0.8 1.3 Blank 2.1 2.3 2. Gender Percentages TC3 Comparison Colleges Male 39.0 38.8 Female 58.9 58.9 Blank 2.1 2.3

3. Racial/Ethnic Group Percentages TC3 Comparison Colleges Latino/Hispanic 11.6 6.9 Black (non-Hispanic) 10.4 7.4 White (non-Hispanic) 73.5 80.3 Asian 2.3 2.3 Native American (American Indian or Alaskan) 3.4 3.2 Prefer not to respond 9.7 6.7 Blank 6.3 4.5

4. Are you currently married? TC3 Comparison Colleges Yes 9.8 14.4 No 88.4 83.3 Blank 1.7 2.3

2 May not add up to %100 due to blank responses. 24 Table 8 (cont.) Section IV - Background Information Comparisons

5. Are you the parent or guardian of one or more dependent children? TC3 Comparison Colleges Yes 13.3 22.0 No 85.0 75.4 Blank 1.7 2.6

6. While in high school, did you take the following types of classes? TC3 Comparison Colleges Advanced Placement (AP) 29.0 27.1 College Courses 44.7 37.7

7. Which of the following was true for you when you first entered this college? TC3 Comparison Colleges This is the first college I attended after high school 67.8 69.1 Transferred from a 2-year college 9.1 7.2 Transferred from a 4-year college 8.9 7.2 Other 12.1 14.1 Blank 2.1 2.5

25

Table 8 (cont.) Section IV - Background Information Comparisons

8. What is your cumulative GPA at this college? TC3 Comparison Colleges

3.5-4.0 25.9 24.2 3.0-3.49 26.9 26.4 2.5-2.99 22.5 17.4 2.0-2.49 9.7 9.4 <2.0 1.9 2.0 Not applicable/do not know 10.2 17.9 Blank 2.8 2.7

9. How long is your commute to this college? TC3 Comparison Colleges Less than 30 minutes 63.8 63.4 30 to 60 minutes 28.0 28.9 More than 60 minutes 5.1 4.9 Blank 3.0 2.73

10. How many credits do you have at this college prior to this semester? TC3 Comparison Colleges 0 7.2 9.5 1-15 30.1 29.1 16-30 23.1 21.5 31-45 20.5 16.3 46 or more 16.7 20.0 Blank 2.5 3.5

11. In which type of classes do you most frequently enroll? TC3 Comparison Colleges Day classes 85.8 85.4 Evening classes 6.8 6.9 Weekend Classes 0.0 0.4 Online or Distance classes 1.9 2.1 Blank 5.5 5.2

12. For how many credits are you enrolled this semester? TC3 Comparison Colleges 15 or more credits 40.3 31.5 12 to 14 credits 42.2 45.8 9 to 11 credits 5.7 8.9 6 to 8 credits 5.1 7.1 Less than 6 credits 4.2 4.0 Blank 2.5 2.8

26

Table 8 (continued) 13. Where do you currently live? TC3 Comparison Colleges

On campus (college residence hall or apartment) 27.1 8.7 Off campus with parents or relatives 29.0 46.3 Off campus housing with other students or friends 13.1 6.5 Off campus with spouse/partner/children 18.9 26.9 Off campus alone 7.1 6.6 Other 1.3 1.2

14. Which sources of financial aid did you receive this year? TC3 Comparison Colleges

Pell Grant 49.4 47.5 TAP 52.3 46.6 Other grant 11.7 11.5 Loan 50.2 39.3

15. Was English the primary language you spoke as a child? Yes 81.3 86.1

16. Were either of your parents born in another country? Yes 14.4 10.7 17. Are you a U.S. citizen or permanent resident of the U.S.? Yes 95.5 95.2 18. What is the highest degree or level of schooling completed by either of your parents or guardian? No formal schooling 0.8 1.0 Grades 1-12, no diploma 5.5 5.4 High school graduate 25.0 29.7 Some college, but no degree 17.0 17.0 Received Associate’s degree 12.1 15.4 Received Bachelor’s degree 15.9 14.2 Received Master’s or higher degree 12.5 9.4 Professional degree (e.g. JD, MD, DDS) 2.7 0.9 Doctoral degree (e.g. PhD, EdD) 2.8 1.2 Blank 5.7 5.9

27

Table 8.1 Section IV – Background Information 1. Indicate the number of hours in a typical week that you spend on each activity below. TC3 % Comparison Other 28 Community Colleges % Colleges % A. Attending classes 0 hours 0.0 0.4 0.3 1 – 5 hours 12.1 11.2 12.3 6 - 10 hours 26.1 22.7 23.2 11 – 15 hours 29.2 28.1 27.8 16 – 20 hours 20.3 21.0 18.8 21 – 30 hours 7.6 9.2 8.1 31 – 40 hours 1.1 2.4 2.2 0ver 40 hours 0.4 1.0 1.0 No response 3.2 4.0 6.3 B. Homework & Studying 0 hours 0.2 0.9 1.0 1 – 5 hours 36.4 39.8 40.4 6 - 10 hours 27.8 27.0 26.1 11 – 15 hours 15.7 11.7 11.5 16 – 20 hours 8.3 8.2 7.4 21 – 30 hours 4.5 4.8 4.2 31 – 40 hours 1.5 1.9 1.5 0ver 40 hours 0.4 1.3 1.1 No response 5.1 4.4 6.7 C. Other college-sponsored activities 0 hours 56.3 66.5 67.1 1 – 5 hours 26.9 19.3 16.8 6 - 10 hours 4.4 4.8 4.3 11 – 15 hours 4.7 2.0 2.0 16 – 20 hours 1.7 1.4 1.2 21 – 30 hours 0.4 0.7 0.6 31 – 40 hours 0.4 0.4 0.3 0ver 40 hours 0.2 0.5 0.4 No response 5.1 4.5 7.3 D. On-campus employment 0 hours 82.8 85.4 84.1 1 – 5 hours 1.1 2.5 2.2 6 - 10 hours 3.8 3.5 2.5 11 – 15 hours 4.9 1.4 1.2 16 – 20 hours 0.4 0.6 0.7 21 – 30 hours 1.5 0.3 0.3 31 – 40 hours 0.2 0.3 0.3 0ver 40 hours 0.0 0.3 0.2 No response 5.3 5.7 8.6

28 Table 8.1 (cont.) Section IV – Background Information Indicate the number of hours in a typical week that you spend on each activity below. TC3 % Comparison Other 28 Community Colleges % Colleges %

E. Off-campus employment 0 hours 44.1 39.0 33.2 1 – 5 hours 3.2 3.5 3.3 6 - 10 hours 5.9 5.4 5.3 11 – 15 hours 7.0 5.7 6.0 16 – 20 hours 8.9 9.7 10.2 21 – 30 hours 13.6 13.9 14.8 31 – 40 hours 7.6 11.7 12.2 0ver 40 hours 3.4 6.0 7.0 No response 6.3 5.2 7.8

F. Household duties/ care of family 0 hours 26.5 13.3 11.8 1 – 5 hours 28.4 26.5 26.6 6 - 10 hours 13.8 15.5 15.7 11 – 15 hours 6.1 8.9 9.0 16 – 20 hours 6.1 7.8 7.7 21 – 30 hours 2.1 5.7 5.5 31 – 40 hours 2.5 4.1 3.9 0ver 40 hours 10.2 14.4 13.0 No response 4.4 4.0 6.7

29 Table 9 Section I – College Impressions and Plans Comparisons

TC3 Comparison Colleges 1. What is your primary educational goal at this institution? Transfer to another college 61.7 49.8 Develop or improve current job opportunities 4.7 9.8 Develop skills for a new job 18.8 22.3 Other 3.6 5.2 Undecided 7.8 9.5 Blank 3.4 3.4

2. If you could start over, would you choose to attend this college again? 3.90 3.99

3. Before you enrolled, what was your impression of the quality of education at this college? 3.19 3.31

4. Since you enrolled, what is your impression of the quality of education at this college? 3.70 3.69

5. How satisfied are you with this college overall? 4.03 3.99

30 Table 10 Section II - College Services and Programs Comparisons

Satisfaction with Services & Facilities - Top and Bottom 10 Items Comparison TC3 Colleges Item # Top 10 Items for TC3 3. Library resources and services 4.27 4.19 20. Library facilities 4.11 4.10 7. Availability of online services (courses, bill payment, etc.) 4.10 4.08 27. Athletic facilities 4.10 3.74 1. Availability of academic advisor(s) 4.08 4.04 10. Course registration process 4.03 4.00 2. Information provided by academic advisor(s) 4.00 3.96 21. Study areas 3.96 3.90 23. Learning center facilities 3.93 3.98 24. Course-related laboratories 3.91 3.94

Bottom 10 Items for TC3 31. Availability of power sources for my technology 3.77 3.73 9. Financial aid services (not the amount of aid) 3.75 3.88 30. Parking facilities 3.67 3.32 17. Transfer planning services 3.65 3.60 16. Career planning services 3.62 3.55 12. College bookstore services 3.59 3.82 25. Fine and performing arts studios (art, dance, etc.) 3.57 3.68 8. College food services 3.39 3.16 15. Job search assistance (regardless of whether you found employment) 3.33 3.31 26. Internet access (including wireless) 3.16 3.69

(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neither satisfied nor dissatisfied, 2=dissatisfied, 1=very dissatisfied)

31 Table 10.1 Section II - College Services and Facilities Comparisons

Largest Positive (or Smallest Negative) Differences between TC3’s Average and Averages for the Comparison Colleges Item Comparison # TC3 Colleges Difference Level of satisfaction – Top 10 differences 27. Athletic facilities 4.10 3.74 0.36 30. Parking facilities 3.67 3.32 0.34 14. Student health services 3.91 3.63 0.28 8. College food services 3.39 3.16 0.23 28. Campus center/student union 3.84 3.68 0.16 3. Library resources and services 4.27 4.19 0.08 13. College security services 3.81 3.73 0.08 16. Career planning services 3.62 3.55 0.07 21. Study areas (not including studios) 3.96 3.90 0.06 17. Transfer planning services 3.65 3.60 0.05

Table 10.2 Section II - College Services and Facilities Comparisons

Largest Negative (or Smallest Positive) Differences between TC3’s Average and Averages for the Comparison Colleges

Item Comparison # TC3 Colleges Difference Level of satisfaction – Bottom 10 differences 23. Learning center facilities 3.93 3.98 -0.05 11. Billing and payment process 3.81 3.87 -0.06 19. Classroom facilities 3.86 3.95 -0.09 25. Fine & performing arts studios (art, dance, film, music, theater) 3.57 3.68 -0.11 18. Access to financial aid services 3.81 3.94 -0.13 8. Financial aid services (not the amount of aid) 3.75 3.88 -0.13 22. Availability of computers when you need them 3.78 3.93 -0.16 6. Computer/technology support services 3.80 3.96 -0.16 12. College bookstore services 3.59 3.82 -0.23 26. Internet access (including wireless) 3.16 3.69 -0.53

(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neither satisfied nor dissatisfied, 2=dissatisfied, 1=very dissatisfied)

“Not available” or “Did not use” responses excluded from calculation of averages. Differences computed directly from this table may vary due to rounding.

32 Table 11 Section III - College Environment, Experiences, and Outcomes Comparisons

Satisfaction with College Environment - Top and Bottom 10 Items

Comparison Item # TC3 Colleges Top 10 Items for TC3 3. Class size 4.14 4.14 1. Overall quality of instruction 4.08 4.09 33. Faculty respect for students 4.03 4.04 32. Diversity of student body 3.97 3.98 29. Campus acceptance of individual differences 3.96 4.01 14. Accuracy of information on college website 3.92 3.99 34. Non-teaching staff respect for students 3.92 4.00 13. College website ease of use 3.92 3.94 2. Availability of instructors outside of class 3.92 3.94 37. Personal safety/security on campus 3.90 3.97

Bottom 10 Items for TC3 17. College social activities 3.57 3.56 28. Opportunities for leadership development 3.48 3.43 6. Availability of internships or clinical and fieldwork opportunities 3.44 3.49 41. Student civility outside the classroom 3.43 3.79 38. Student respect for other students 3.42 3.76 18. Cultural programs (art, dance, film, music, theater) 3.36 3.49 23. Opportunities for community service 3.33 3.45 27. Student media (newspaper, radio station, blogs, etc.) 3.31 3.44 25. Student government 3.30 3.40 24. Student input in college policies/plans 3.28 3.32

(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neither satisfied nor dissatisfied, 2=dissatisfied, 1=very dissatisfied)

33 Table 11.1 Section III - College Environment, Experiences and Outcomes Comparisons

Largest Positive (or Smallest Negative) Differences between TC3’s Average and Averages for the Comparison Colleges Item Comparison # TC3 Colleges Difference Level of satisfaction – Top 10 differences 16. Recreational and intramural programs 3.63 3.50 0.13 4. Availability of courses you want at times you can take them 3.66 3.54 0.12 20. Health and wellness programs 3.73 3.62 0.11 5. Availability of courses required for graduation 3.85 3.79 0.06 28. Opportunities for leadership development 3.48 3.43 0.06 22. Campus clubs and activities 3.65 3.61 0.04 12. Communication of college news/information to students 3.80 3.78 0.02 10. Quality of faculty academic advising 3.89 3.88 0.02 17. College social activities 3.57 3.56 0.01 21. Guest speakers outside of class 3.68 3.68 0.00

Table 11.2 Section III - College Environment/Climate Comparisons

Largest Negative (or Smallest Positive) Differences between TC3’s Average and Averages for the Comparison Colleges

Item Comparison # TC3 Colleges Difference Level of satisfaction – Bottom 10 differences 36. Campus openness to opinion of others 3.71 3.82 -0.11 11. College catalog 3.76 3.88 -0.13 27. Student media (newspaper, radio station, blogs, etc.) 3.31 3.44 -0.13 18. Cultural programs (art, dance, film, music, theater) 3.36 3.49 -0.13 35. Your sense of belonging on this campus 3.67 3.81 -0.14 39. Your social support network at this college 3.65 3.80 -0.14 8. Placement in first English course 3.67 3.86 -0.20 30. Racial harmony on this campus 3.70 3.95 -0.26 38. Student respect for other students 3.42 3.76 -0.34 41. Student civility outside the classroom 3.43 3.79 -0.36

(Satisfaction Scale: 5=very satisfied, 4=satisfied, 3=neither satisfied nor dissatisfied, 2=dissatisfied, 1=very dissatisfied)

Notes: Items with fewer than 10 respondents were not included in the analysis. “Not available” or” Did not use” responses excluded from calculation of averages. Differences computed directly from this table may vary due to rounding.

34 Table 11.3 Section III - College Environment/Climate Comparisons

Frequency of Experiences - Top and Bottom 5 Items How frequently have you…. Comparison Item # Top 5 Items for TC3 TC3 Colleges 6. Gone to class with course readings/assignments completed? 4.42 4.38 7. Been required to think critically in completing assignments? 4.18 4.15 10. Received feedback (written or oral) from instructors on the quality of your work? 4.10 3.96 3. Had out-of-class assignments that required a written response? 3.84 3.78 1. Been intellectually stimulated by the material covered in class? 3.78 3.85

Bottom 5 Items for TC3 13. Experienced classroom behavior by other students that was disruptive to learning? 2.76 2.62 15. Observed acts of incivility by students outside the classroom? 2.60 2.24 12. Observed student dishonesty when completing assignments or exams? 2.26 2.22 14. Observed acts of incivility by students in the classroom? 2.19 2.10 2. Been involved in community service or service learning activities at this college? 1.96 2.14

(Frequency Scale: 5=very frequently, 4=frequently, 3=sometimes, 2=rarely, 1=never)

Table 11.4 Section III - College Environment/Climate Comparisons Problem Taking Classes - Rank ordered by item average

Comparison TC3 Colleges Item # 1. Job responsibilities 2.20 2.24 7. Paying for college 2.10 2.01 2. Family responsibilities 1.93 2.05 6. Transportation to and from college 1.67 1.63 8. Finding adequate housing 1.55 1.41 5. Health problems 1.41 1.49 3. Finding child care 1.38 1.51 4. Disability issues 1.30 1.35

(Problem Scale: 4=Major problem, 3=Moderate Problem, 2=Minor Problem, 1=Not a Problem) Note: " Did not use” and “Not applicable" responses excluded from calculation of averages

35 Table 12 Section III - College Services and Programs

Satisfaction with Services & Programs – 5 point Likert scale Comparison TC3 Colleges Item # 1. Availability of academic advisor(s) 4.08 4.04 2. Information provided by academic advisor(s) 4.00 3.96 3. Library resources and services 4.27 4.19 4. Peer tutoring services 3.89 3.86 5. College-sponsored tutoring services 3.87 3.84 6. Computer/technology support services 3.80 3.96 7. Availability of online services (course availability, bill payment, etc.) 4.10 4.08 8. College food services 3.39 3.16 9. Financial aid services (not amount of aid) 3.75 3.88 10. Course registration process 4.03 4.00 11. Billing and payment process 3.81 3.87 12. College bookstore services 3.59 3.82 13. College security services 3.81 3.73 14. Student health services 3.91 3.63 15. Job search assistance (regardless of whether you found employment) 3.33 3.31 16. Career planning services 3.62 3.55 17. Transfer planning services 3.65 3.60 18. Access to financial aid services 3.81 3.94 19. Classroom facilities 3.86 3.95 20. Library facilities 4.11 4.10 21. Study areas (not including studios) 3.96 3.90 22. Availability of computers when you need them 3.78 3.93 23. Learning centers facilities 3.93 3.98 24. Course-related laboratories (not including studios) 3.91 3.94 25. Fine and performing arts studios (art, dance, film, music, theater) 3.57 3.68 26. Internet access including wireless 3.16 3.69 27. Athletic facilities 4.10 3.74 28. Campus center/student union 3.84 3.68 29. General condition of buildings and grounds 3.89 3.94 30. Parking facilities 3.67 3.32 31. Availability of power sources for my technology 3.77 3.73

Note: "Not applicable” or “Did not use" responses excluded from calculation of averages

36 Table 13 Section III - College Programs and Experiences Comparison Item TC3 Colleges 1 Overall quality of instruction 4.08 4.09 2 Availability of instructors outside of class 3.92 3.94 3 Class size 4.14 4.14 4 Availability of courses you want at times you can take them 3.66 3.54 5 Availability of courses for graduation requirements 3.85 3.79 6 Availability of internships or clinical and fieldwork opportunities 3.44 3.49 7 Availability of honors opportunities (classes, projects, etc.) 3.58 3.65 8 Placement in first English course 3.67 3.86 9 Placement in first math course 3.66 3.75 10 Quality of faculty academic advising 3.89 3.88 11 College catalog 3.76 3.88 12 Communication of college news/information to students 3.80 3.78 13 College website ease of use 3.92 3.94 14 Accuracy of information on college website 3.92 3.99 15 Communication of student conduct rules and regulations 3.80 3.90 16 Recreational and intermural programs 3.63 3.50 17 College social activities 3.57 3.56 18 Cultural programs(art, dance, film, music, theater) 3.36 3.49 19 New student orientation 3.70 3.77 20 Health and wellness programs 3.73 3.62 21 Guest speakers outside of class 3.68 3.68 22 Campus clubs and activities 3.65 3.61 23 Opportunities for community service 3.33 3.45 24 Student input in college policies/plans 3.28 3.32 25 Student government 3.30 3.40 27 Student media (newspaper, radio station, blogs, etc.) 3.31 3.44 28 Opportunities for leadership development 3.48 3.43 29 Campus acceptance of individual differences 3.96 4.01 30 Racial harmony on this campus 3.70 3.95 31 Diversity of faculty and staff 3.82 3.91 32 Diversity of student body 3.97 3.98 33 Faculty respect for students 4.03 4.04 34 Non-teaching staff respect for students 3.92 4.00 35 Your sense of belonging on this campus 3.67 3.81 36 Campus openness to opinions of others 3.71 3.82 37 Personal safety/security on this campus 3.90 3.97 38 Student respect for other students 3.42 3.76 39 Your social support network at this college 3.65 3.80 40 Student civility in the classroom 3.89 3.95 41 Student civility outside the classroom 3.43 3.79

Note: (Satisfaction Scale: 5=Very Satisfied, 4=Satisfied, 3=Neither Satisfied Nor Dissatisfied, 2=Dissatisfied, 1=Very Dissatisfied) “Not Available” or “Don’t Know” responses are omitted

37 Table 13.1 Section III - College Environment, Experiences, and Outcomes Comparison TC3 Colleges Item # College Contribution to Growth and Learning 1. Acquiring information, ideas, and concepts 3.51 3.62 2. Acquiring scientific and mathematical thinking skills 3.23 3.41 3. Working well with others 3.35 3.42 4. Acquiring knowledge and skills needed for a career 3.74 3.77 5. Understanding and appreciating ethnic/cultural diversity 3.15 3.16 6. Writing clearly and effectively 3.47 3.51 7. Speaking clearly and effectively 3.36 3.37 8. Using computer and information technology effectively 3.16 3.37 9. Developing leadership skills 2.91 3.07 10. Understanding and appreciating political, social and historic issues 2.96 3.08 11. Acquiring knowledge and skills for further academic study 3.62 3.66 12. Acquiring knowledge and skills for intellectual growth throughout your life 3.58 3.62 13. Developing an opening to the opinions of others 3.30 3.36 14. Understanding your personal ethics and values 3.26 3.29 15. Understanding your rights and responsibilities as a global citizen 3.11 3.20 16. Appreciating artistic expression 2.89 2.91 17. Understanding environmental and sustainability issues 2.86 3.01

Note: (Satisfaction Scale: 5=Very Satisfied, 4=Satisfied, 3=Neither Satisfied Nor Dissatisfied, 2=Dissatisfied, 1=Very Dissatisfied) “Not Available” or “Don’t Know” responses are omitted

Table 13.2 Section III - College Environment, Experiences and Outcomes Comparison TC3 Colleges Item How frequently have you… 1. Been intellectually stimulated by material covered in class? 3.78 3.85 2. Been involved in community service through a program at this college? 1.96 2.14 3. Had out-of-class assignments that required a written response? 3.84 3.78 4. Had discussions, meetings, etc. with instructors outside of class? 3.20 3.15 5. Had faculty who used innovative technology to facilitate learning? 3.32 3.36 6. Gone to class with course readings/assignments completed? 4.42 4.38 7. Been required to think critically in completing assignments? 4.18 4.15 8. Engaged in a creative or research project under the direction of a faculty member? 3.49 3.40 9. Collaborated with other students on class assignments? 3.52 3.52 10. Received feedback (written or oral) from instructors on the quality of your work? 4.10 3.96 11. Had faculty who required you to make judgments about the value of information, arguments, or methods? 3.40 3.33 12. Observed student dishonesty when completing assignments or exams? 2.26 2.22 13. Experienced classroom behavior by other students that was disruptive to learning? 2.76 2.62 14. Observed acts of incivility by students in the classroom? 2.19 2.10 15. Observed acts of incivility by students outside the classroom? 2.60 2.24

Note: (Frequency Scale: 5=Very Frequently, 4=Frequently, 3=Occasionally, 2=Rarely, 1=Never)

38 IX. 2013 Student Opinion Survey

Student Opinion Survey 2013 Instructions

 If you have already completed this survey in another class, please do not complete another one.

 Please use a No. 2 pencil to mark your answers.

 Please take the time to read carefully and think about your responses. The information you provide will help us improve our services to you.

 Note: Section V - Additional Questions:

On the back page of the questionnaire you will find a section without any printed questions. The questions for this section are listed on the green insert titled “Section V – Additional Questions.”

39 CC

| T SUNY Student Opinion Survey Form B—Community Colleges T T DIRECTIONS: The SUNY Student Opinion Survey is given to a sample of students every third T year. The information is used to evaluate services, programs, and facilities at your campus. Your T participation is voluntary and your responses will be kept confidential. Giving us your opinions First Five Letters Date of Birth T will not harm you in any way. of Last Name T Start here. Month Day Year T Please mark your responses by filling in the ovals with a No. 2 pencil or ballpoint pen (using blue or black ink). DO NOT use a mechanical pencil, nylon or felt-tip pen, marker, or colored pencil. \ Jan. T Give us only one response per question, and if a question does not apply, please respond using \ Feb. T the "Did Not Use or Not Applicable" oval. \A \O \A \O \A \O \A \O \A \O \ March \0 \0 \0 \0 T \B \P \B \P \B \P \B \P \B \P \ April \1 \1 \1 \1 T If you are 17 years of age or younger, please do not respond to this survey. If you are 18 years \C \Q \C \Q \C \Q \C \Q \C \Q \ May \2 \2 \2 \2 T of age or older, please write the first five letters of your last name and your date of birth in the \D \R \D \R \D \R \D \R \D \R \ June \3 \3 \3 \3 T boxes to the right and darken the appropriate oval below each character or number. We use this \\\\\\\\\\ \ \\\ T information to match your responses with academic records to better understand the responses. E S E S E S E S E S July 4 4 4 We will never release or divulge your name or birth date to anyone else, or use what you tell us \F \T \F \T \F \T \F \T \F \T \ Aug. \5 \5 \5 T for any purpose other than improving the programs and services we provide to students. If you \G \U \G \U \G \U \G \U \G \U \ Sept. \6 \6 \6 T do not want to give us your name and birth date, you may still participate in the survey. \H \V \H \V \H \V \H \V \H \V \ Oct. \7 \7 \7 T \I \W \I \W \I \W \I \W \I \W \ Nov. \8 \8 \8 T Please read and sign. I have read the directions and give permission to use my name and \J \X \J \X \J \X \J \X \J \X \ Dec. \9 \9 \9 T birth date for the purposes indicated. \K \Y \K \Y \K \Y \K \Y \K \Y T \L \Z \L \Z \L \Z \L \Z \L \Z T \M \\M \\M \\M \\M \ T Your Signature (Do not print.) Date \N \– \N \– \N \– \N \– \N \– T T T T Section I—College Impressions T 1. If you could start over, would you choose 4. Has this college helped you meet the 7. How satisfied are you with this college T to attend this college again? goals you came here to achieve? overall? T T \ Definitely yes\ Probably no \ Definitely yes\ Probably no \ Very satisfied T \ Probably yes\ Definitely no \ Probably yes\ Definitely no \ Satisfied T \ Uncertain \ Uncertain \ Neither satisfied nor dissatisfied T \ Dissatisfied T 2. Before you enrolled, what was your 5. Comparing the cost to the quality of \ Very dissatisfied T impression of the quality of education at education, is this college a good value? T this college? T \ Definitely yes\ Probably no T \ Very high \ Low \ Probably yes\ Definitely no T \ High \ Very low \ Uncertain T \ Average T 6. Has it been difficult to finance your T 3. Since you enrolled, what is your college education? T impression of the quality of education at T this college? \ Definitely yes\ Probably no T \ Probably yes\ Definitely no T \ Very high \ Low \ Uncertain T \ High \ Very low T \ Average T T T T Section II—College Services and Facilities T Fill in the oval indicating your level of satisfaction with each of the following services or facilities at this college. Please mark one oval for each item. T T Did Not Use or Not Applicable (NA) Did Not Use or Not Applicable (NA) T Very Satisfied Very Satisfied T Satisfied Satisfied T Neither Satisfied Nor Dissatisfied Neither Satisfied Nor Dissatisfied T Dissatisfied Dissatisfied T Very Dissatisfied Very Dissatisfied T T \NA \\\\\ 1. Availability of academic advisor(s) \NA \\\\\ 16. Career planning services T \NA \\\\\ 2. Information provided by academic advisor(s) \NA \\\\\ 17. Transfer planning services T \NA \\\\\ 3. Library resources and services \NA \\\\\ 18. Access to financial aid services T \NA \\\\\ 4. Peer tutoring services \NA \\\\\ 19. Classroom facilities T \NA \\\\\ 5. College-sponsored tutoring services \NA \\\\\ 20. Library facilities T \NA \\\\\ 6. Computer/technology support services \NA \\\\\ 21. Study areas (not including studios) T \NA \\\\\ 7. Availability of online services (course registration, \NA \\\\\ 22. Availability of computers when you need them T bill payment, etc.) \NA \\\\\ 23. Learning center facilities T \NA \\\\\ 8. College food services \NA \\\\\ 24. Course-related laboratories (not including studios) T \NA \\\\\ 9. Financial aid services (not the amount of aid) \NA \\\\\ 25. Fine and performing arts studios (art, dance, T \NA \\\\\ 10. Course registration process film, music, theater) T \NA \\\\\ 11. Billing and payment process \NA \\\\\ 26. Internet access (including wireless) T \NA \\\\\ 12. College bookstore services \NA \\\\\ 27. Athletic facilities T \NA \\\\\ 13. College security services \NA \\\\\ 28. Campus center/student union T \NA \\\\\ 14. Student health services \NA \\\\\ 29. General condition of buildings and grounds T \NA \ \ \ \\ 15. Job search assistance (regardless of whether \NA \\\\\ 30. Parking facilities T you found employment) \NA \ \ \ \ \ 31. Availability of power sources for my technology T T T © 2012 by ACT, Inc. All rights reserved. | 18676 IM-168146-304:654321 Printed in U.S.A. 050 0EG 130 Rev 1 | | PAGE 1 T CC t t t Section III—College Programs and Experiences t t A. Fill in the oval indicating your level of satisfaction with each of the following aspects of this college. Please mark one oval for each item. t Did Not Use or Not Applicable (NA) Did Not Use or Not Applicable (NA) t Very Satisfied Very Satisfied t t Satisfied Satisfied t Neither Satisfied Nor Dissatisfied Neither Satisfied Nor Dissatisfied t Dissatisfied Dissatisfied t Very Dissatisfied Very Dissatisfied t t Academic Experience Student Life (continued) t \NA \\\\\ 1. Overall quality of instruction \NA \\\\\ 19. New student orientation t \NA \\\\\ 2. Availability of instructors outside of class \NA \\\\\ 20. Health and wellness programs t \NA \\\\\ 3. Class size \NA \\\\\ 21. Guest speakers outside of class t \NA \\\\\ 4. Availability of courses you want at times you \NA \\\\\ 22. Campus clubs and activities t can take them \NA \ \ \ \ \ 23. Opportunities for community service t \NA \\\\\ 5. Availability of courses required for graduation \NA \\\\\ 24. Student input in college policies/plans t \NA \\\\\ 6. Availability of internships or clinical and \NA \\\\\ 25. Student government t fieldwork opportunities \NA \\\\\ 26. Please mark the “NA” oval for this question t \NA \\\\\ 7. Availability of honors opportunities (classes, \NA \\\\\ 27. Student media (newspaper, radio station, t projects, Phi Theta Kappa, etc.) blogs, etc.) t \NA \\\\\ 8. Placement in first English course \NA \\\\\ 28. Opportunities for leadership development t \NA \\\\\ 9. Placement in first mathematics course t \NA \\\\\ 10. Quality of faculty academic advising Campus Culture and Environment t \NA \\\\\ 29. Campus acceptance of individual differences t College Information (printed or online) \NA \\\\\ 30. Racial harmony on campus t \NA \\\\\ 11. College catalog \NA \\\\\ 31. Diversity of faculty and staff t \NA \\\\\ 12. Communication of college news/information \NA \\\\\ 32. Diversity of student body t to students \NA \\\\\ 33. Faculty respect for students t \NA \\\\\ 13. College website ease of use \NA \\\\\ 34. Non-teaching staff respect for students t \NA \\\\\ 14. Accuracy of information on college website \NA \\\\\ 35. Your sense of belonging at this campus t \NA \\\\\ 15. Communication of student conduct rules \NA \\\\\ 36. Campus openness to opinions of others t and regulations \NA \\\\\ 37. Personal safety/security on campus t \NA \\\\\ 38. Student respect for other students t Student Life \NA \\\\\ 39. Your social support network at this college t \NA \\\\\ 16. Recreational and intramural programs \NA \\\\\ 40. Student civility in the classroom t \NA \\\\\ 17. College social activities \NA \\\\\ 41. Student civility outside the classroom t \NA \\\\\ 18. Cultural programs (art, dance, film, music, theater) t t t B. How much of a problem are the following to you in being successful at this college? t Not Applicable (NA) Not Applicable (NA) t Major Problem Major Problem t t Moderate Problem Moderate Problem t Minor Problem Minor Problem t Not a Problem Not a Problem t \NA \\\\ 1. Job responsibilities \NA \\\\ 5. Health problems t \NA \\\\ 2. Family responsibilities \NA \\\\ 6. Transportation to and from college t \NA \\\\ 3. Finding child care \NA \\\\ 7. Paying for college t \NA \\\\ 4. Disability issues \NA \\\\ 8. Finding adequate housing t t t C. Respond to the following questions about your academic experiences at this college. t Not Applicable (NA) t Very Frequently t t Frequently t Occasionally t Rarely t Never t How frequently have you . . . t \NA \\\\\ 1. been intellectually stimulated by the material covered in class? t \NA \\\\\ 2. been involved in community service or service learning activities at this college? t \NA \\\\\ 3. had out-of-class assignments that required a written response? t \NA \\\\\ 4. had discussions, meetings, or conversations with instructors outside of class? t \NA \\\\\ 5. had faculty who used innovative technology to facilitate learning? t \NA \\\\\ 6. gone to class with course readings and assignments completed? t \NA \\\\\ 7. been required to think critically in completing assignments? t \NA \\\\\ 8. engaged in a creative or research project under the direction of a faculty member? t \NA \\\\\ 9. collaborated with other students on class assignments? t \NA \\\\\ 10. received feedback (written or oral) from instructors on the quality of your work? t \NA \\\\\ 11. had faculty who required you to make judgments about the value of information, arguments, or methods? t \NA \\\\\ 12. observed student dishonesty when completing assignments or exams? t \NA \\\\\ 13. experienced classroom behavior by other students that was disruptive to learning? t \NA \\\\\ 14. observed acts of incivility by students in the classroom? t \NA \\\\\ 15. observed acts of incivility by students outside the classroom? t t t PAGE 2 | | | CC

T T Section IV—College Outcomes T T How much has this college contributed to your growth and learning in the following areas? T Not Applicable (NA) T Very Large Contribution T T Large Contribution T Moderate Contribution T Small Contribution T No Contribution T T T \NA \\\\\ 1. Acquiring information, ideas, and concepts T \NA \\\\\ 2. Acquiring scientific and mathematical thinking skills T \NA \\\\\ 3. Working well with others T \NA \\\\\ 4. Acquiring knowledge and skills needed for a career T T \NA \\\\\ 5. Understanding and appreciating ethnic/cultural/language diversity T \NA \\\\\ 6. Writing clearly and effectively T \NA \\\\\ 7. Speaking clearly and effectively T \NA \\\\\ 8. Using computer and information technology effectively T T \NA \\\\\ 9. Developing leadership skills T \NA \\\\\ 10. Understanding and appreciating political, social, and historical issues T \NA \\\\\ 11. Acquiring knowledge and skills for further academic study T \NA \\\\\ 12. Acquiring knowledge and skills for intellectual growth throughout your life T T \NA \\\\\ 13. Developing an openness to the opinions of others T \NA \\\\\ 14. Understanding your personal ethics and values T \NA \\\\\ 15. Understanding your rights and responsibilities as a global citizen T \NA \\\\\ 16. Appreciating artistic expression (writing, art, music, theater, etc.) T \NA \\\\\ 17. Understanding environmental and sustainability issues T T T T Section V—Background Information and Plans T T 1. What is your age group? 9. Which of the following was true for you when you first entered this T \ 18 or 19\ 35 to 44 college? T \ 20 to 24\ 45 to 54 \ This is the first college I attended. T \ 25 to 34\ 55 and over \ Transferred from a 2-year college T \ Transferred from a 4-year college T 2. What is your gender? \ Other T \ Male \ Female T 10. What is your primary educational goal at this college? T 3. Indicate if you are of Hispanic or Latino background. \ Transfer to another college T \ Yes \ Develop or improve current job opportunities T \ No \ Develop skills for new job T \ Prefer not to respond \ Other T \ Undecided T 4. Indicate your race. Mark all that apply. (Leave blank if none of these T apply to you.) 11. Do you plan to earn a degree, certificate, or other credential from T \ American Indian/Alaska Native this college? T \ Asian \ Yes T \ Black/African American \ No T \ Native Hawaiian/Other Pacific Islander \ Uncertain T \ White T \ Prefer not to respond 12. After you finish attending this college do you plan to stay in New York? T \ Yes T 5. Are you currently married? \ No T \ Yes \ No \ Uncertain T T 6. Are you the parent or guardian of one or more dependent children? 13. What is your cumulative grade point average (GPA) at this college? T \ Yes \ No \ 3.5–4.0\ 2.0–2.49 T \ 3.0–3.49\ Below 2.0 T 7. While in high school, did you take the following types of classes? \ 2.5–2.99\ Not applicable or do not know T Mark one response for each type of class. T 14. How many college credits have you earned at this college prior to T Yes No this semester? T Advanced Placement (AP) classes \ \ \ 0 \ 31–45 T College courses \ \ \ 1–15 \ 46 or more T \ 16–30 T 8. How long is your commute to this college? T \ Less than 30 minutes 15. For how many credits are you enrolled this semester? T \ 30 to 60 minutes \ 15 or more\ 6 to 8 T \ More than 60 minutes \ 12 to 14\ Fewer than 6 T \ 9 to 11 T T T T | | | PAGE 3 T CC t | t t Section V—Background Information and Plans (Continued) t 16. Indicate the number of hours in a typical week that you spend on each type of activity listed below. t t 0 1–5 6–10 11–15 16–20 21–30 31–40 Over 40 t Hours Hours Hours Hours Hours Hours Hours Hours t t a. Attending classes ...... \ \ \ \ \ \ \ \ t b. Homework and studying outside of class...... \ \ \ \ \ \ \ \ t c. Other college-sponsored activities (athletics, intramurals, social activities, student government) ...... \ \ \ \ \ \ \ \ t d. On-campus employment ...... \ \ \ \ \ \ \ \ t e. Off-campus employment ...... \ \ \ \ \ \ \ \ t f. Household duties/care of family ...... \ \ \ \ \ \ \ \ t t t 17. In which type of classes do you most often enroll? 22. Are you a US citizen or permanent resident of the United States? t t \ Day classes (morning or afternoon) \ Yes t \ Evening classes \ No t \ Weekend classes t \ Online or distance-learning classes t 23. What is the highest degree or level of schooling completed by either t of your parents or guardian? t 18. Which sources of financial aid did you receive this year? t \ No formal schooling t Yes No Don’t know \ Grades 1–12, no diploma t Pell Grant \ \ \ \ High school graduate—diploma or GED t TAP \ \ \ \ Some college, but no degree t Other Grant \ \ \ \ Associate degree t Loan \ \ \ \ Bachelor’s degree t \ Master’s degree t \ Professional degree (e.g., JD, MD, DDS) t 19. Where do you currently live? \ Doctoral degree (e.g., PhD, EdD) t t \ Off campus with parent or relatives t \ Off campus with spouse/partner/children 24. Are you taking one or more online courses this semester? t \ Off campus with other students or friends t \ Off campus alone \ Yes t \ On campus (college residence hall or apartment) \ No t \ Other t t 25. Please select the military status that applies to you. t 20. When you were a child, the English language was: t \ Active duty with the US Army, Navy, Air Force, Marine Corps, or t \ the only language spoken at home Coast Guard t \ one of multiple (two or more) languages spoken at home \ Member of the National Guard or US Army Reserve t \ rarely or never spoken at home \ Veteran (no longer part of a military organization) t \ Never been in the military t t 21. Were either of your parents born in a non-English speaking country? t t \ Yes t \ No t t t t t Section VI—Additional Questions Section VII—Comments and Suggestions t t If an additional set of questions is included with this form, please record If you wish to make any comments or suggestions, please write them t your responses in this section. on the lines below. t t t t 12345678910 11 12 13 14 15 16 17 18 t t \A \A \A \A \A \A \A \A \A \A \A \A \A \A \A \A \A t \B \B \B \B \B \B \B \B \B \B \B \B \B \B \B \B \B t \C \C \C \C \C \C \C \C \C \C \C \C \C \C \C \C \C \0 \0 \0 \0 t \D \D \D \D \D \D \D \D \D \D \D \D \D \D \D \D \D \1 \1 \1 \1 t \E \E \E \E \E \E \E \E \E \E \E \E \E \E \E \E \E \2 \2 \2 \2 t \F \F \F \F \F \F \F \F \F \F \F \F \F \F \F \F \F \3 \3 \3 \3 t \G \G \G \G \G \G \G \G \G \G \G \G \G \G \G \G \G \4 \4 \4 \4 t \H \H \H \H \H \H \H \H \H \H \H \H \H \H \H \H \H \5 \5 \5 \5 t \I \I \I \I \I \I \I \I \I \I \I \I \I \I \I \I \I \6 \6 \6 \6 t \J \J \J \J \J \J \J \J \J \J \J \J \J \J \J \J \J \7 \7 \7 \7 t \K \K \K \K \K \K \K \K \K \K \K \K \K \K \K \K \K \8 \8 \8 \8 t \L \L \L \L \L \L \L \L \L \L \L \L \L \L \L \L \L \9 \9 \9 \9 t t DO NOT WRITE BELOW THIS LINE. t t PAGE 4 | | | 2013 STUDENT OPINION SURVEY TC3 ADDITIONAL QUESTIONS

Directions: Please read the questions below and record your responses in Section VI- Additional Questions on the back page of the Student Opinion Survey questionnaire. Mark only one oval for each item.

1. Are you aware of TC3’s policy on student academic dishonesty (cheating, plagiarism, etc.)? a. Yes b. No

2. What percentage of the time will a student involved with academic dishonesty be caught? a. 0% - 25% b. 26% - 50% c. 51% - 75% d. 76% - 100%

3. Do you agree that student honesty is an important value at this college? a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree

4. I am satisfied with the food services and options available on-campus. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree f. Don’t use

5. How familiar are you with study abroad opportunities at TC3? a. Very familiar b. Familiar c. Not familiar d. Don’t know

6. My TC3 experience has been enhanced by participating in and/or attending intercollegiate athletics or recreation events. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree f. Have not participated in or attended intercollegiate athletics or recreation events

44 7. My TC3 experience has been enhanced by participating in and/or attending a club or organization activity. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree f. Have not participated in or attended club activity

8. How fairly do you believe you have been treated by the TC3 Office of Public Safety/campus police staff? a. Very fairly b. Fairly c. Neither fairly nor unfairly d. Unfairly e. Very unfairly f. Have not had contact with them

9. How satisfied are you with personal counseling services? a. Very satisfied b. Satisfied c. Neither satisfied or dissatisfied d. Dissatisfied e. Very dissatisfied f. Have not used

10. What is the highest academic degree you expect to earn in your lifetime? a. I do not plan to earn a college degree b. Technical certificate c. Associate or other two-year degree d. Bachelor’s or other four-year degree e. Master’s or other 5th year degree (including MA, MS, ME, MFA, MBA) f. Doctoral/professional degree (including MD, Ph.D., Ed.D, JD)

11. What should be TC3’s highest priority “green” initiative? a. Composting b. Increase recycling efforts c. Increase use of alternative technologies for heat and light d. Increased efforts at educating our communities e. Increase eco-friendly landscaping & natural areas/decrease lawn area f. Green Curriculum Development g. More bike racks on campus h. Bus passes as prizes or incentives i. Improved lighting to reduce light pollution from the College j. Minimize the use of energy on campus

45 12. How satisfied are you with the computing resources provided for student use on the TC3 campus? a. Very satisfied b. Satisfied c. Neither satisfied or dissatisfied d. Dissatisfied e. Very dissatisfied f. Have not used

13. How frequently do you use public transportation services to get to or from TC3? a. Most days b. Several times a week c. 2-4 times a month d. Once a month or less e. Never

14. TC3 offers a supportive environment for international students. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree f. Don’t know

15. My interactions with my faculty advisor are contributing to my academic success. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree f. Don’t know g. Have not had contact with a faculty advisor

Please leave number 16 and 17 blank on your answer sheet.

18. What degree program are you in? Please use the four-digit code from the pink sheet.

46 SUNY Student Opinion Survey 2013 Use this list to answer Section VI: Question 18 on the back of the survey Major Code Code Accounting 4510 Communication & Media Arts (including Broadcast Production) 5200 Business Administration 4530 Biotechnology 6240 Chemical Dependency Counseling 5400 Computer Forensics 5640 Computer Information Systems 5600 Computer Support Specialist 5601 Computer Science 5620 Construction and Environmental Technology 6670 Criminal Justice 5430 Creative Writing 8030 Early Childhood 5850 Electrical Engineering Technology 6690 Engineering Science 6330 Environmental Studies 8380 Graphic Design 9300 Hotel & Restaurant Management 4560 Human Services 5520 International Business 4600 Liberal Arts – Adolescent Education 5840 Liberal Arts – Early Childhood Education 5851 Liberal Arts – Childhood Education 5830 Liberal Arts – General Studies 5720 Liberal Arts – Humanities 8000 Liberal Arts – Math/ Science 8100 Liberal Arts – Social Science 8500 Liberal Arts – Women’s and Gender Studies 5730 Manufacturing Management Technology 6750 New Media 9290 Nursing 7550 Office Management & Administration 4850 Outdoor Recreation 5490 Paralegal 8570 Photography 9340 Recreation: Exercise Studies 5490 Recreation Leadership 5490 Sport Management 4550 Web Design 5230 Wine Marketing 5100

Undecided / Not in a Program 4000

47