Jordan & Jerusalem Escorted Group Tour
11 October 2013
Jerusalem, Israel
We are proud to have received a number of awards over recent years including Top Tour Operator in the 2012 Wanderlust Readers’ Travel Awards. We have also won recent awards in the Sunday Times Travel Magazine, The Telegraph, Condé Nast Traveller and the Guardian and Observer. Additionally, we have been awarded AITO's maximum five stars for our responsible travel policies and achieved a star from the Best Company organisation for our great working environment.
These awards are widely recognised as being the most respected in the travel industry as they are professional surveys of the publications’ readerships. With over 500 travel companies for you to choose from in the UK alone, we hope you find these awards are an additional reassurance of the quality of service you can expect from Audley.
Contents
Meet our specialists ______4 Introduction to tour ______5 Day by day summary of our Jordan & Jerusalem arrangements 8 Price ______10 Why travel with us? ______11 Introduction to the region ______12 Photographs of the region ______14 Itinerary in detail ______16 Accommodation information ______31 Charity support ______36 General information ______37 Terms and conditions ______40 Booking form ______back page
Meet our North Africa & Arabia Specialists
Our North Africa & Arabia team have clocked up impressive mileage through this part of the world and between them have grown up there, studied there and led tours there. Being just a short flight away you’ll often find us back in the region for long weekends and holidays, on top of the extensive research we carry out when on company business, whether it’s ferreting out the newest traditional home that’s been converted to a hotel, or spending time with our guides to imbue them with Audley’s values.
4 Meet our specialists Introduction to our Jordan & Jerusalem tour
The Jordan and Jerusalem team at Audley Every member of the team has lived, worked or travelled in the region, each in a different area for varying lengths of time. We have pooled our collective knowledge on the crusader castles of the Kings Highway, the highlights of the desert expanse in the Wadi Rum and the pick of the historical sites in Petra and Jerusalem, to create a trip that we think reflects the very best of the region. Together with this we have drawn on experiences and feedback from past group tours and our excellent tour guides. Your initial enquiry will be handled by Clair, Nadia or Megan, who will then continue to be your main point of contact until you return from the tour. Please feel free to contact them at any time. If you are interested in booking a place on the tour please contact our regional team on 01993 838 415.
Introduction to the Tour This fascinating journey takes in many contrasting highlights of a complex region, rich in history and culture. Petra and Jerusalem are the obvious box office highlights, but there is so much more to enjoy on the itinerary.
Starting in Amman, the modern and laid-back Jordanian capital, you'll explore the city in a guided walking tour, before heading on to see the incredibly well-preserved Roman city of Jerash.
En route to Petra, the group will travel down the Kings' Highway. In addition to being an extremely scenic route, travelling this way will allow the group to see Mount Nebo, where the great patriarch Noah is said to have died, the mighty Crusader Castle of Kerak, and the historic mosaics in the town of Madaba.
The city of Petra needs no introduction, and you'll spend two whole days exploring the extensive site with your guide. The group then continues to the scenic splendours of Wadi Rum, where you'll spend the night in a Bedouin style camp. This is comfortable, with each tent having beds; there is hot water and toilets on site as well.
The next day you move onto Dana Nature Reserve, where there are opportunities for light trekking in this beautifully scenic part of the country. Before leaving Jordan you will get a chance to relax and contemplate what you've seen by the Dead Sea.
The group then crosses the Allenby Bridge to Jerusalem, spiritual centre of three of the world's major religions. Over your three nights in Israel, you will experience the contrast between Old & New Jerusalem and visit some of the holiest sites on the planet, including a half day tour of Bethlehem.
Our group will have the services of a Jordanian guide up until the Israeli border; they will then hand over to an Israeli guide for your time in Jerusalem. The maximum size of the group will be 16.
Climate Travelling in October in most places the weather will be warm, but not uncomfortably so, with temperatures in the mid to late 20s, and low humidity. The Dead Sea, being below sea level, will be warmer and more humid. Days should be clear and sunny.2
Group Size The group size is kept to a maximum of 16, this ensures that the trip is a more personal experience and that you can always hear and speak to your guides. The small group size also ensures that your experience of a particular sight is not marred by the presence of too many people.
Your main mode of transport will be a coach that seats 20-30, so there is plenty of space for everyone.
There is a minimum requirement of 10 passengers to run this tour, so the first 10 people to book will be done so on a provisional basis until minimum numbers are reached. Deposits for those first 10 people will be fully refundable should the tour not operate.
Single Travellers We welcome single travellers on tours. You have two options - you can choose to share a room with another single traveller on the tour and pay the standard tour price (this option will only be available if another single traveller of the same sex is also willing to share), or you can choose to guarantee the sole occupancy of your room, in which case a supplement is payable.
Introduction to our Jordan & Jerusalem tour 5 Introduction to our Jordan & Jerusalem tour
Activity Level - Medium A reasonable level of fitness is required for this trip. There are some relatively long journeys and some active days of sightseeing, particularly in Petra and Dana Nature Reserve. In particular you should be prepared for the following:
- To join all day walking tours of cities, monuments and historic sites. It is advisable to wear sturdy walking shoes and take care as the ground is often broken and uneven. - Long coach journeys between Petra, Wadi Rum and Dana Nature Reserve. On this day a significant amount of your time will be spent in the small coach, although with plenty of stops for sightseeing. - Light trekking in Dana Nature Reserve. Most of the hike is over very comfortable terrain. - To carry your own luggage through airports and from your vehicles to the hotels and vice versa. - Long days in the sunshine. It is likely to be very sunny for most of your trip and many of the locations visited do not offer a lot of shade. A sun hat and sunscreen are an absolute must.
Tour Health & Fitness Requirements To ensure that all participants get the most out of the tour, it is important that you are fully aware of the level of activity and fitness and medical health required to successfully complete this itinerary. Please read this dossier carefully prior to confirming your place on the tour, and having established the facts, it is your responsibility to contact us with any concerns regarding individual levels of fitness, health or ability. Please be aware that our tour leaders have the right to exclude customers from the tour if they feel they are not sufficiently fit, healthy or able to complete the tour without affecting its safety, comfort or smooth progress. If you would like to discuss any of these issues further please call Clair, Nadia or Megan on 01993 838 415 to discuss in more detail.
Meal Arrangements Daily breakfast is included and dinner is included on three occasions, either at the hotel, camp (where stated) or at a local restaurant. Lunch is included on two occasions. Your guide will be able make suggestions for dining where this is not included.
Special Dietary Requirements Special dietary requirements should be highlighted by you on the booking form. However you must be aware that it is unrealistic to expect specialist diets to be catered for in some of the destinations we will be visiting. We will advise hotels and airlines of your request but we cannot guarantee their availability.
Tipping Policy Tips for your drivers and guides are not included in the price of the trip. We suggest around £5 per day for a driver (per couple or per person) and £7 per day for a guide (per couple or per person).
What to Pack Autumn in Jordan and Israel tends to be enjoyably pleasant weather, similar to a good English summer's day, rare though they are! Daytime temperatures will reach the high twenties at least. The further south you go the warmer it gets, meaning that Petra and the Wadi Rum can feel hot, especially in the shadow less hours around midday. As the tour includes a good deal of sightseeing during the day, you should be prepared to be under the sun with loose cotton clothing, and possibly a hat. Equally, rain can come at any time so a light waterproof might come in useful, although there is a strong chance that it might not see the light of day!
Extending Your Trip You have the option to extend your trip at either the beginning or end of your trip. Please contact Clair, Nadia or Megan to discuss options.
Visas Israel British passport holders will be able to obtain a visa, free of charge at the Israeli border. If you have travelled elsewhere in the Middle East, you may be questioned; if you have been to Syria, Iran or other countries that are openly hostile to Israel this questioning may be more prolonged. The best course of action is to tell the truth, explain why you were in these countries, and keep calm. In most instances you will be let in without any problems, though it may take a while.
Please note that some Middle East countries will deny entry to any visitors that have passport stamps from Israel, or any evidence of having visited. Israeli border officials will sometimes issue a separate, paper visa to avoid this if necessary - you just need to ask for it, and provide some justification (such as I have a holiday booked to Syria; I am due to be on business in Lebanon). Whether this request is granted depends entirely on the whim of the immigration official, and certainly can not be guaranteed. This is quite a
6 Introduction to our Jordan & Jerusalem tour Introduction to our Jordan & Jerusalem tour
complicated area so please speak to your specialist for more information if you are planning to travel elsewhere in the Middle East subsequent to your trip to Israel.
Audley Travel cannot be held responsible should you be denied entry to Israel, or to any other country you visit subsequently in the Middle East. Jordan British Passport holders can purchase a visa on arrival in Jordan for JD20 per person if they arrive through an airport or via a border crossing from Syria.
Travellers arriving across the Allenby Bridge from Israel MUST have a Jordanian visa in advance, as no visas can be issued at the Allenby Bridge.
Important Note: We cannot under any circumstances guarantee that your visa application for any country will be accepted. However, in our experience refusals are extremely rare. Visa information is given in good faith and is accurate to the best of our knowledge.
Introduction to our Jordan & Jerusalem tour 7 Day by day summary
1 Friday 11 Fly out from London to Amman today on a late evening flight Warwick Amman Hotel, October 2013 with BA, arriving into Amman in the early hours of Saturday Amman morning. On arrival into the city you will be greeted and Deluxe room driven to your hotel where we have arranged early check in Breakfast is included for you.
2 Saturday 12 Your morning is at leisure to allow you some time to relax Warwick Amman Hotel, October 2013 and recover from the flight and early arrival this morning. Amman Deluxe room In the afternoon the group with have two guides to take full Breakfast is included advantage of a fascinating walking tour of Amman.
3 Sunday 13 Today the group will be travelling north to visit the Warwick Amman Hotel, October 2013 impressive Roman ruins of Jerash. There will also be a taste Amman of rural Jordanian life with a stop for lunch with a local family Deluxe room in Rassoun before you are dropped off back at your hotel in Breakfast is included the afternoon.
The rest of your day is at leisure to relax and explore the city under your own steam.
4 Monday 14 An early start this morning as it is around five to six hours Petra Moon Hotel, Petra October 2013 drive down the 5,000 years old King`s Highway to Petra. En- Twin room route you will stop to see Mount Nebo, with its spectacular Breakfast is included views over the Dead Sea; the Christian mosaics of Madaba; and the crusader castle of Kerak. Your hotel in Petra is your base for the next three nights.
5 Tuesday 15 Today you will enjoy a full day guided tour of Petra. Petra Moon Hotel, Petra October 2013 Although it is undoubtedly one of the highlights of the Twin room itinerary, it can be hot and tiring, so be prepared for an Breakfast is included inspiring but energetic day!
6 Wednesday 16 Another day to explore Petra with your guide. In the Petra Moon Hotel, Petra October 2013 afternoon you can explore the smaller site of Little Petra, Twin room about 10 minutes drive away, and in the evening you will Breakfast is included receive an introduction to Jordanian cookery and a fine meal at the Petra Kitchen.
7 Thursday 17 An early start as you journey south from Petra to explore Milky Way Camp, Wadi Rum October 2013 the sensational landscapes of Wadi Rum, staying overnight Tent there. Breakfast and dinner are included
8 Friday 18 Transfer from Wadi Rum to the Dana Nature Reserve, Feynan Lodge, Dana Nature October 2013 where you can enjoy a scenic hike around the Feynan Lodge. Reserve This rugged, Bedouin inhabited countryside is one of Jordan`s Standard Room most peaceful and wildlife rich areas. Breakfast and lunch are included
9 Saturday 19 Leaving the Nature Reserve, you will travel up to the Dead The Movenpick Resort & Spa, October 2013 Sea, stopping en route at the fascinating Dead Sea Panoramic The Dead Sea Complex. Your base for a little R&R is the Movenpick Superior Room Resort. Breakfast is included
8 Day by day summary Day by day summary
10 Sunday 20 Today will be varied and exciting, beginning with a transfer to Dan Boutique, Jerusalem October 2013 the border with Israel, where you will receive VIP assistance 1 x Standard Room for 2 (Twin) in going through the crossing formalities. Once in Israel you Breakfast is included will meet your new driver and guide for the journey on toward Jerusalem. Along the way you will stop at Masada, a site of great historical and contemporary interest. After checking into your hotel, you will be taken to watch the new Sound & Light Show at the Tower of David Museum.
11 Monday 21 A full day guided tour including New Jerusalem and Dan Boutique, Jerusalem October 2013 Bethlehem. In New Jerusalem, highlights will include the 1 x Standard Room for 2 (Twin) Menora at Knesset, Yad Vashem Holocaust Memorial and the Breakfast is included Israel Museum. Moving on to Bethlehem you will take in Manger Square, the Church of Nativity and Shepherd`s Field.
12 Tuesday 22 Your full day tour of Old Jerusalem and the Mount of Olives Dan Boutique, Jerusalem October 2013 explores the Garden of Gethesemane, the Western Wall, Via 1 x Standard Room for 2 (Twin) Dolorosa and the Cardo. Breakfast is included
13 Wednesday 23 You will transfer this morning from your hotel to Tel Aviv to Breakfast is included October 2013 board your flight home, full of unforgettable memories from these ancient lands.
Day by day summary 9 Prices
Arrangements as specified per person ______£2,995 ...... Please note the following supplements and/or upgrade options per person: Single Supplement ______£895 ...... Per person deposit required to confirm these arrangements ______£449 Optional carbon off-setting for your flights per person (see General Information section for further details) ____ £23 The deposit required is detailed above and relates to the itinerary detailed in this quotation. In most cases the deposit is 15% of the total cost or £200£200 per person (whichever is the greater), however in some instances a larger deposit is required in order to secure particular services. Please refer to the Terms and Conditions section at the back of this booklet. Please note if you confirm your booking within 60 days of your departure date full payment is required at the time of booking.
How to book Included in the price If you have any questions regarding the tour or would like to All flights as specified in the itinerary hold a no obligation option for a place on the tour, please Twin share accommodation as specified feel free to contact Clair, Nadia or Megan on 01993 838 415 All transfers and excursions as specified who will be delighted to assist you. To confirm an option, Services of experienced local guides please send us a completed booking form and the deposit Sightseeing and entrance fees specified above. The deposit can be paid by cheque, bank Meals as specified in the itinerary transfer or credit / debit card. Please make cheques payable to Audley Travel. Not included in the price
Meals not indicated within your itinerary. Payment by credit card Where applicable, local airport departure taxes; payable Please note that we do not charge a fee on deposit payments locally on departure in some locations. by credit card, except when a deposit is more than 15%. In this situation a charge will apply. Credit card fees are Where applicable, locally payable car hire related detailed on the booking form. We charge a credit card fee charges, including optional excess reduction. due to the high fees charged to tour operators by the credit Items of a personal nature such as laundry, drinks, etc.. card companies. We have chosen to make this transparent Tips for your guide and driver (discretionary). rather than including it within the trip price. You may Any camera or video fees at any sites. therefore wish to pay the balance by bank transfer, debit Entrance fees and other costs when on 'free time’. card or personal cheque. Travel insurance (see general information section).
10 Prices Why travel with us?
Quality service when you are travelling We take a good deal of care when choosing our travel partners overseas, taking into account their quality of service, guides and vehicles. We have built up many long-standing relationships, ensuring that they deliver the level of service demanded by Detailed travel documents Audley clients. Our local guides and drivers, where appropriate, are the Approximately two to three weeks people you will meet. In many cases we before you travel we will send you all know them personally, in all cases we your travel documents presented in a ensure that they are of the highest convenient travel organiser. As well as calibre. They are there to do much your full itinerary and travel more than show you specific sights and documents, there will also be The New Mill, our offices on the outskirts of provide factual information. They will additional information such as Witney in west Oxfordshire be able to tell you about local life, recommended restaurants and culture, cuisines and customs; and, practical tips. A few days before you Reputation and quality where applicable, act as translator. In travel your specialist will call you to Well over 80% of our clients have certain parts of the world a specialist have a final talk through your itinerary travelled with us in the past or have guide is more appropriate, for example, and answer any last minute questions had Audley recommended to them. a wildlife expert. you may have. When you book with us you are assured of quality arrangements if only for the fact that we simply cannot afford to risk our excellent reputation. Our service has been recognised by the readers of well-known publications Responsible travel including the Guardian & Observer, the We have a firm commitment to Daily Telegraph and Wanderlust minimising the environmental and magazine, where we have consistently social impact of travel, and strive to featured in their ‘best tour operator’ ensure that a visit from an Audley awards for a number of years. client has a positive effect on the destination. We have a Personal service firm commitment to the principles of We are committed to offering you a First class guides ‘responsible travel’ and have been very personal service, with all your awarded AITO 5 star status (the arrangements being handled by one A smooth journey highest achievable) for our policies and country specialist. They will remain We have procedures in place for practises. We continue to work with your one point of contact and will take dealing quickly and efficiently with AITO, and a number of other bodies, responsibility for the smooth operation mishaps from minor flight time to improve our policies. For more of your trip. They are supported by a alterations to more fundamental details please refer to our website team of specialists for that region and a changes. If problems do occur we will (www.audleytravel.com/rt) where you professional administration and rapidly rearrange your itinerary to will find details of our responsible management team. make best use of your time given the travel policy and also our Travellers’ changed circumstances, not simply Code. If you are particularly interested From the moment you contact us, we cancel part of your trip or leave you in these issues, your country specialist are here to answer your questions sitting in an airport waiting for hours will be able to tell you more. accurately and honestly, be they about for a rescheduled flight. Importantly, in specific arrangements or any more these situations we will do everything Legal liability general queries you may have. We are possible to minimise any extra costs We are a UK company and hence must experienced travellers with a thorough involved – in the vast majority of cases fully comply with English law. When and in-depth knowledge of our no extra charges will be made. If a booking with us you can rest assured specialist destinations, and the benefit problem does occur while you are that your arrangements are carefully of this experience is yours throughout. travelling you can contact us on our 24 planned as we have a reputation to When we do not know the answer to hour number. We will do everything in maintain and are legally liable for any a question we will endeavour to find our power to rectify the problem omissions or negligent acts. You may out and get back to you as soon as immediately rather than allow it to not find you have this level of possible. spoil your trip. reassurance if you make your own travel arrangements independently.
[ Why travel with us? 11 Introduction to Jordan
Key facts: Population: 6.20 million Currency: Jordanian Dinar Land area: 92.30 thousands square kilometres Time difference: GMT+3 hours Major languages spoken: Arabic, English Capital city: Amman
Introduction Jordan is a country that bears witness to centuries of different rulers, civilisations and cultures. Romans, Arabs and crusaders have all left indelible marks on the landscape, but it is the little-known Nabateans who have made Jordan such a sought-after destination, for it was they who built Petra. This amazing city, carved from the rock, has been drawing tourists for over 100 years, since its "rediscovery" by John Louis Burckhardt. As well as the wonderful cultural heritage, Jordan also has another major draw: the land itself. From the deep, dense and curative waters of the Dead Sea, to the shifting sands and red mountains of Wadi Rum, there is stunning scenery at every turn. Finally you have the Jordanians themselves: friendly and helpful, eager to show-off their country. All these combined make Jordan an amazing place to visit.
Ramadan in 2013 is expected to start on or around July 9th, and finish on around August 7 or 8th. These dates are not fixed, but they should be accurate to within a couple of days. During Ramadan, Muslims abstain from food, drink and nicotine during the daylight hours. While food and drink will be available to buy during the day, you should not consume it in public. The best bets are in your vehicle, a restaurant open specifically for visitors, or within your hotel. During the day locals may well be a bit tired and grumpy, so extra patience and understanding may be required. However in the evenings, a festive atmosphere prevails as everyone eats to their hearts content - it is also a very popular time for shopping and just strolling round town. You might like to visit a local restaurant or cafe at sunset, when locals have Iftar, the meal that breaks the fast, if you want to get a real flavour of Ramadan.
Our opinion: For many people, Jordan is their first taste of the Middle East: safe and stable in comparison to more volatile neighbours, full of rich history and wonderful scenery, and compact enough to cover easily. It is a first taste that seldom disappoints.
J F M A M J J A S O N D
Avg Max Day Temperature (0C)
Avg Min Night Temperature (0C) Amman Avg Hours of Sunshine
Monthly Rainfall (mm) 76 66 61 20 4 0 0 0 0 8 32 65
12 Introduction to the region Introduction to Jordan
Introduction to the region 13
Top: The Treasury at Petra, Jordan Left: Dead Sea salt, Jordan Lower left: Al Aqsa Mosque and the Wailing Wall, Jerusalem
14 Photographs of the region
Top: Wadi Rum, Jordan Left: Petra Monestary Right: Madaba, Jordan
Photographs of the region 15 Itinerary in Detail
Friday London Terminal: 1 to Amman 11 October, 2013 British Airways - Flight No: BA147 - Dep: 18:30 - Arr: 02:40 - (next day); Class: Economy Class; Non-stop flight
Saturday Amman introduction 12 October, 2013 Amman is the capital of Jordan, and today presents a modern, bustling face to the world that belies its history. Known in the Graeco-Roman era as Philadelphia, Warwick Amman Hotel, remnants of this time can be seen in the citadel complex and the Roman theatre. Amman The Roman theatre is a wonderful example of its kind, cut into the hillside and Breakfast is included seating 6000. It is still used to this day, hosting a major annual folk music festival.
The citadel sits atop one of Amman's seven hills, and is the site of the Roman temple of Hercules: today towering twin columns remain, framing the view over downtown Amman and a beautiful black and white mosque. Also on the hilltop are the remains of an early church and mosque, as well as the National Archaeological Museum which houses a good collection of artefacts.
Generally, aside from these ruins the remainder of Amman is a chaotic city, where modern, chic boutiques sit side-by-side with shwarma stalls selling chicken kebabs: The Roman theatre, Amman although not very attractive, it is a vibrant town city and boasts some good restaurants.
As well as having some notable monuments of its own, Amman is also the prime entry point into Jordan and a good base for exploring the sights of the north.
Citadel, Amman Transfer from Airport to Hotel Group Tour transfer
You will be met by a representative from our ground agents and transferred to your hotel. Amman Walking Tour Group Tour excursion with an English speaking guide
Amman, once the site of the ancient city of Philadelphia, has been the capital of Jordan since 1921, and has grown steadily in that to over two million residents. A great way of getting to know it is to take a walk through its main attractions, something that often flies in the face of Jordanian convention - citizens will drive even the smallest of distances rather than use their feet - but such is Amman's position, nestled amongst seven hills, that as you walk around it can sometimes open up to spectacular views of the whole city.
The walking tour begins near the Wild Jordan Cafe, owned by the RSCN who are
16 Itinerary in Detail Itinerary in Detail
responsible for the Nature Reserves in the country, not least of which is Dana. From here one follows a series of steps and begins a descent into the old quarters of the city. On the route, one sees a slice of a more traditional Amman, with old buildings and souqs on either side until reaching Hashem restaurant. The restaurant is famous for its excellent and cheap Arabic food - falafel and hummous are specialities, and celebrated clientele include the King of Jordan himself!
The Roman theatre, Amman
Sunday Half Day Excursion to Jerash and Rassoun 13 October, 2013 Group Tour excursion with an English speaking guide
Located about an hour outside of Amman, Jerash is one of the real highlights of a Warwick Amman Hotel, trip to Jordan. It is one of the best-preserved Graeco-Roman cities in the Middle Amman East, although it traces its origins right back to Neolithic times. As a member of the Breakfast is included Decapolis, a Byzantine trading federation of ten cities, Jerash became a prosperous place, and many grand public works were undertaken. Today, amazing ruins remain of temples, agora, and colonnaded streets.
The most impressive ruins are those of the main street, where colonnaded facades line the cobbled road, under which runs a large sewage duct. At key points are decorative fountains, such as the Nymphaeum, whilst behind the facades the storage areas of old shops can be seen. Of the temples, that of Artemis is the most impressive, and has a small forest of beautiful columns in front of it, topped with perfect Corinthian capitals. Off to the Citadel, Amman side of the main heart of the city are a couple of Byzantine churches, in which are some excellent mosaics that have weathered remarkably well.
Nestled among a forest of oak and pine trees, Rassoun is a quaint village about 20 minutes drive from Ajloun. The Rassoun Nature Reserve is home to several centuries-old olive trees, the Arabic Calligraphy Institute and the Orjaan Soap House. Lunch in Rassoun, a simple but generous home-cooked meal, is served in the home of Abu Baker and his family. Abu Baker, a retired army officer, has built a modest living room and kitchen (with facilities) on top of his house, where he entertains paying guests to a typical Jordanian meal prepared by his wife and daughters.
Itinerary in Detail 17 Itinerary in Detail
Jerash, Jordan
Monday Amman to Petra via Madaba, Mount Nebo & Kerak 14 October, 2013 Group tour journey with your guide
You will be collected from your hotel this morning by your guide for the journey Petra Moon Hotel, Petra to Petra. Breakfast is included
On the way you will visit Madaba. Madaba is a largely Christian town, and is home to several churches and housed in one of these, the Greek Orthodox church of St George, is the principal reason for your visit. It is a 6th century mosaic map of the Holy Land, depicting Jerusalem and other holy sites. The level of detail is remarkable, with city walls, gate and pilgrims all picked out in bright-coloured tiles, making this one of the finest mosaics in Jordan. Some other excellent examples are to be found at Madaba's Archaeological Park, which contains a church which survived into early Islamic times. An interesting feature of Madaban mosaics is that much of the artistic tradition continued unabated into the early Islamic era, meaning that the transition to an individual Islamic art style was somewhat more gradual than it was first thought.
After the visit you continue south on the 5,000-year old King's Highway. Your final The Treasury, Petra visit is to the Crusader Castle of Kerak.
As you approach the castle of Kerak, it is immediately obvious why all the armies involved in the crusader conflicts wanted control of this bastion. Kerak represents the best aspects of both crusader and Islamic military architecture, as the Mamlukes refined the original structure built by the Christian knights. Inside stone-vaulted halls and chambers, both above and below ground, beg to be explored, and echo now to the quiet commentary of guides rather than the harsh cries of war that once resounded through Kerak.
From Kerak you continue to Petra. With all the sightseeing, your journey down to Petra will occupy your whole day today.
18 Itinerary in Detail Itinerary in Detail
Stained Glass Window, Moses Memorial, Mount Nebo Petra introduction
Petra is the legendary city of the Nabateans, dramatically concealed behind a wall of mountains pierced only by the Siq canyon. Visitors to Petra normally stay in the town of Wadi Mousa, which has grown up near the entrance to the site, and is well-geared towards accepting visitors, with souvenir shops, internet cafes and hotels in abundance. On a ridge overlooking the valley and town are more hotels: no longer in walking distance of Petra itself, but with wonderful views.
A visit to Petra is the cornerstone of any trip to Jordan, and will be an experience you are never likely to forget. Petra is one of those places everyone should try to visit during their lifetime.
The Monastery, Petra
Tuesday Day One at Petra 15 October, 2013 Group Tour excursion with local guide
One of the major highlights of this or any other trip, as you get your first sight of Petra Moon Hotel, Petra the Rose City of Petra today. Your guide will spend the next two days taking you Breakfast is included through the history and landmarks of one of the Seven Wonders of the Modern World.
The Nabateans were originally a nomadic desert tribe. Through the sands of Wadi Rum and Saudi Arabia, long camel caravans rode, carrying precious frankincense from modern-day Yemen to provide the vital sweet-smelling backdrop to Rome's pagan ceremonies. By controlling and taxing this route, the Nabateans grew wealthy, and began to put down roots, most dramatically at Petra, a city cut off from the rest of the world by sandstone mountains pierced only by the Siq canyon.
Itinerary in Detail 19 Itinerary in Detail
With the advent of Christianity, demand for frankincense failed, and slowly but surely Petra drifted into obscurity. For a thousand years it lay undisturbed and virtually unknown except to local Bedouin tribes, who strove to keep things that way. Then, in 1812, the Swiss explorer tricked his way into the site by asking the local tribes if he could make a sacrifice at the tomb of Aaron, located beyond the Siq, and reached through the city itself. Since then, people have been flocking to see the remarkable remains here.
Your tour begins with the walk down from the site entrance to the beginning of the Siq. This path is flanked with typical rock-cut tombs that are a very small precursor of the drama to come. The most impressive of these preliminary tombs Petra, Jordan is the Obelisk tomb. This is actually two tombs one on top of the other, the upper
most being capped with four obelisks, and the lower displaying the typical classically-inspired façade of Nabatean tombs.
The Siq itself is one of the major highlights of any visit to Petra. Stretching for just over a kilometre, the narrow canyon is never more than about 10 metres from one sheer wall to the other. The rock is beautiful, layered bands of rich colours from deep reds through to golden yellows. Channels, built by the Nabateans, are still visible about a metre off the canyon floor, and were used to convey water into the city. Along the course of the Siq are numerous niches and alters - there is a theory that says the Siq's primary function was for worship, and the soaring rock, peaceful atmosphere and awe-inspiring surroundings do evoke similar feelings to a great cathedral.
The defining moment of your first visit to Petra is going to be your first glimpse of The Treasury tomb (Al Kazneh) through the end of the Siq. This vast tomb got its name because of a legend that said the king buried in it had secreted his treasure in the urn atop the tomb. This explains the pock-marks on the urn - successive grave robbers attempting to shatter the urn with their bullets and gain the treasure inside. Your guide will spend some time explaining the façade of the tomb: the symbolism, the means of construction, and the importance of tombs to the Nabateans. This explanation will stand you in good stead through the rest of the city, because the same motifs and designs are repeated throughout the site.
Moving on into the city, you pass the Street of Facades, home to further tall, imposing tomb fronts, and wander through some of the smaller tombs, carved through the most amazingly coloured rock, with deep purple strata. You pass the Roman theatre, partly carved from the rock and turn the corner into the Roman section of the city. The remains of the colonnaded street are decorated by various temples and flanked by the Triumphal Arch and the Nymphaeum.
The Roman colonnaded street comes to an end in the sacred courtyard of the Qasr El Bint temple. This is a monumental temple, with the huge walls still standing and the bases of the four enormous pillars that formed the temple portico still in place.
Qasr El Bint sits nestled under the sheer face of the rugged sandstone hills that enclose Petra. Nearby are a couple of restaurants and the pathway that leads up towards the Monastery, and it is here that your guide will leave you. You are now free to go back over the city and explore at your leisure, or branch off and visit a previously unexplored area of the city. If you wish to hire a donkey for the steep climb up to the Monastery, your guide can help you do this before leaving you.
In terms of further things to explore, there are two main options, both of which require a fair degree of fitness as they involve steep climbs into the mountains around the site. One is the Monastery (Ad Deir). The path from beyond the restaurants climbs up a long, winding flight of hand-cut steps and eventually spills you out onto a plateau. Cut into a cliff is a tomb that rivals the Treasury for size. Dominating the plateau the huge façade is topped with an urn, like the Treasury,
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although overall, there is less ornamentation. The more austere monument is in keeping with its isolated spot on the plateau. From the edge of the plateau, views stretch over the vast Wadi Araba into Israel, and along the ridge of mountains to the one capped with the white dome of Aaron's tomb.
The other option is the High Place of Sacrifice. A signposted path leads up the side of the mountain by the Roman theatre. It is a steep climb and can take up to two hours to ascend and return. At the top you are greeted by a flat expanse of rock, the sort of exposed location the Nabateans loved for making their sacrifices. The outlines of a temple are carved into the plateau and the altar and channels for draining the blood are clearly discernable. From the edge of the plateau you get a wonderful birds-eye view of the city, and this is perhaps the best aspect of the High Place of Sacrifice. If you wish, rather than returning by the route you came, another path descends the opposite side of the plateau, past some interesting monuments.
Petra, Jordan
Wednesday Day Two at Petra 16 October, 2013 Group Tour excursion with local guide
After breakfast the group will enjoy your second day exploring Petra with your Petra Moon Hotel, Petra private guide. There will be a number of the aforementioned highlights that you Breakfast is included didn't have time to see yesterday, while it is always a pleasure to revisit favourite areas to appreciate them in a different light.
Walking towards Petra
Petra Monestary Visit to Little Petra Group Tour excursion with your guide
Around 10 minutes by car from Petra is the ancient suburb of Petra known as Siq
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al-Barid. It was used as one of the gateways into Petra and a place to pay 'admission taxes' and as a supply post on the caravan routes crossing the Middle East. The surrounding area is picturesque and the site seems to be missed by the great numbers of visitors that visit Petra itself. You enter the area through a little siq. At the end of this 400 meters long siq you come into larger areas which offer a splendid collection of temples, triclinia, tombs, houses and cisterns. Several cisterns carved into the rocks are still used today by local livestockers. One small triclinium still has some (badly faded) 1st-century fresco paintings with birds, floral motifs and classical mythological figures.
Little Petra Evening cookery lessons - Petra Kitchen shared excursion
Petra Kitchen is an authentic Jordanian cooking experience and a wonderful way to do something different with your time at Petra. Run by local men and women, and furnished entirely with locally-made goods, it is also a great way to put something back into the local economy while learning a bit more about the local culture. The real unique aspect is that you actually prepare the meal yourselves. Under the guidance of the local women you will learn how to make soups, mezze, salad and a traditional Jordanian main course, before sitting down to enjoy the fruits of your labour. The cost includes all of your soft drinks, however wine and beer are available at your own expense, just to ensure that the atmosphere is wonderfully convivial.
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Cooking at the Petra kitchen
Thursday Petra to Wadi Rum 17 October, 2013 Group Tour transfer with guide
The journey between Petra and Wadi Rum takes around an hour. On arrival at Milky Way Camp, Wadi Wadi Rum you will swap vehicles to 4x4 jeeps ready for your tour with local Rum bedouin drivers, before being dropped at your campsite for the night. Breakfast and dinner are included Wadi Rum introduction
Wadi Rum has some of the most spectacular desert scenery anywhere in the world. Lawrence of Arabia spent quite a bit of time here during the Arab Revolt, and many of the scenes from the film were shot here. Don't expect sweeping sand dunes: Wadi Rum is a landscape of bizarre, soaring rock formations, known as jebels.
The area is forbiddingly majestic, the only residents of the area are around 4000 villagers and Bedouin nomads, and the only buildings are goat hair tents, a few concrete shops and houses and the fort headquarters of the Desert Patrol Camps.
Around the village of Rum, there are a few things to see, Lawrence's Well; a spring 2km south of the village. It's really just a pool, but the views are stunning. There's a Wadi Rum, Jordan much prettier spring at the base of Jebel Rum. The Nabatean empire, responsible
for Petra, left a ruined temple in Rum, and the area is covered in Thamudic and Kufic rock art.
The real attraction of this area is the desert itself, and you get out into it in a hired 4 wheel drive. Some people just do an hour or two but you can spend a night at one of the desert camps, where you enjoy a night under the stars and a bedouin feast.
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Wadi Rum, Jordan Jeep Tour of Seven Sights of Wadi Rum Group Tour excursion with local driver
Wadi Rum is one of the great Middle Eastern wildernesses. Over the years it has provided a refuge to the hardy Bedouin who knew how to survive and thrive in its arid landscape. Many of Lawrence of Arabia's exploits unfolded here and more recently the harsh backdrop of fissured rock and red sand has doubled up as the surface of Mars in several films. Your tour today takes in seven of the sights of Wadi Rum and is a detailed exploration of the deeper recesses of the wadi.
At the entrance to the Wadi, near the modern visitors centre, you pass the fluted rocky hill known as the Seven Pillars of Wisdom, which gave its name to Lawrence's account of the Arab revolt. Nearby, in the lee of a steep cliff, are the remains of a Nabatean temple. Partially restored, the temple was probably used by Nabatean traders entering or leaving the wadi, presumably to pray for, or give thanks for, a safe passage.
Moving deeper into the wadi, past the settlement of Rum, the scenery opens up, and it matches Lawrence's description of "vast, echoing and God-like". Broad sweeps of red sand wash up against the base of rocky mountains and cliffs underneath a curving blue sky. Heading for one of the monoliths of fissured rock, you walk into a narrow canyon where the walls are etched with Thamudic inscriptions, the language of pre-Islamic Arabia. The inscriptions and depictions of camels suggest that the canyon was used as a refuge from the hottest part of the day, and also served as an information centre giving details of the nearest water and similar advice.
Nearby is one of several rock-bridges in Wadi Rum. The easily eroded sandstone has been subject to millennia of scouring winds, boring a tunnel through the rock, leaving a natural bridge above. The next stop, even further into the wadi is another rock bridge - higher, and with a slightly shorter span. For the more adventurous, the lure of scrambling up these bridges and enjoying the unrivalled view and silence is hard to resist.
You now begin to loop back towards the entrance of the wadi. A small, largely ruined, fort nestles up against a huge boulder - this is called Lawrence's Castle, but whether or not he ever used it is questionable. It doesn't look big enough to have served any defensive function. However it does provide you with a great view back up the branch of the wadi you have just descended. On the opposite side of this wadi branch is another collection of Thamudic inscriptions, these showing a lot in common with the rock-art found in north Africa. Animals, hunting scenes and shamanistic depictions are all etched into the rock.
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As well as taking in several sights of interest, the other great thing about this tour is that it gets you deep into the wadi, and the thrill of driving through this vast emptiness is hard to match. Your guide will be one of the local Bedouin: they do not act as a guide in the traditional sense; they simply know their way around Wadi Rum and can drive you from place to place. Most of them do not speak English, so there is no describing of the various sights. The vehicles are all 4x4s, and are fairly old as a rule. Most of the Bedouin cannot afford to purchase the latest 4x4 models, and in many cases would not want to: modern 4x4s, like modern cars, have complex engine management systems and when they break down have to go to a dealer to be fixed - not practical for desert-dwelling Bedouin! The older models have little, or no engine management, and are therefore much easier to repair with a bit of know-how and a few simple tools.
Mushroom shaped rock formation at Wadi Rum, Jordan
Friday Wadi Rum to Dana 18 October, 2013 Group Tour transfer with guide
This is a journey of around two hours. You will swap vehicles at the Lodge's Feynan Lodge, Dana reception to complete the rather bumpy 20 minute ride to Feynan. Nature Reserve Breakfast and lunch are Dana Nature Reserve introduction included
Dana Nature Reserve is managed by the excellent Royal Society for the Conservation of Nature (RSCN). They protect and manage the nature reserve to encourage the proliferation of bird and animal species and with the added aim of providing both ecologically and financially sustainable jobs for people in the local communities. The nature reserve is a system of wadis and mountains which extends from the top of the rift valley down to the desert lowlands of Wadi Araba.
Dana village has been inhabited since around 4000 BC; there is evidence to suggest that Palaeolithic, Egyptian, Nabatean and Roman civilisations have all settled in the area, utilising the fertile soil, water springs and strategic location. Now a small agricultural community still lives here, concentrating on growing fruit and olives and on the small scale production of organic preserves.
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Dana Nature Reserve, Jordan
Dana Nature Reserve 1/2 day walking on trails from Feynan Lodge Group Tour excursion with local guide
This 4 hour trail begins from the lodge and passes by Khirbet Feynan, where many Byzantine and Roman ruins are preserved, passing onwards into the Wadi Ghwayr basin. Following the gravel riverbed, the trail proceeds onwards past a Neolithic settlement estimated to be over 12,000 years old. The trail then follows the riverbed past pink acacias and other plant life made possible by the seasonal flows of Wadi Ghwayr when rain is received in winter months in the mountains to the East of Feynan Ecolodge. The route returns the same way back to the lodge. Be prepared for your feet and ankles to get a little wet - though they will soon dry out.
Guide making tea while walking in Dana Nature Reserve
Saturday Dana to the Dead Sea 19 October, 2013 Group Tour transfer with guide
You will be collected from Dana and driven to the Dead Sea, a journey of about The Movenpick Resort & two hours. Spa, The Dead Sea Breakfast is included The Dead Sea introduction
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Some 400 metres below sea level, the Dead Sea is famously the lowest point on earth. The mineral-laden waters are what allow people to float and even read newspapers and the like while supine in the waters, as it is impossible to sink. For many centuries these same minerals have given the waters and mud curative properties, and many people are positively evangelical about the benefits of a visit to the Dead Sea. As well as the chance to bath and relax in these waters, the surrounding scenery is also impressive, rising some 1,300 metres into the stark Kerak and Madaba mountains.
Easily accessible from Amman, and far less developed and crowded than the Red Sea coast, we have always found the Dead Sea a fascinating place to visit and a wonderfully relaxing place to stay.
Lot's Wife, Dead Sea
Dead Sea salt, Jordan
Sunday The Dead Sea to Allenby Bridge. VIP service at border 20 October, 2013 transfer by private vehicle with driver only
The journey from The Dead Sea to the border with Israel takes around 90 minutes. Dan Boutique, Jerusalem Arriving at the Jordanian side of the border, your driver will hand you over to the Breakfast is included VIP staff, who will leave you in a waiting room while they complete the border formalities for you. You'll then be driven in a minivan (sometimes with one or two other people) across the bridge to the Israeli side. Once there the VIP staff will meet you and assist with the various formalities, before handing you over to your guide.
The entire crossing time can take anything from 30 minutes to an hour, depending on the number of people crossing. Allenby Border Crossing introduction
Named after the British general who captured present-day Syria and Israel and the Palestinian territories from the Ottomans in World War One, the Allenby Bridge is the border between Jordan and Israel. Church of the Holy Sepulchre, Jerusalem Allenby Bridge to Jerusalem, via Masada
Group Tour transfer and boarder crossing with assistance
After clearing border formalities, you will be met by your English speaking driver/guide, who will drive you onto Jerusalem. You will travel via Masada, a hilltop site of ancient Jewish and Roman palaces and fortifications built by King Herod.
During the first Jewish revolt against Roman rule, rebel Jews overcame a garrison stationed at Masada. Following the recapture of Jerusalem by the Romans, large numbers of Jews fled the city to Masada, and became a base of resistance. Having regained control of the province, the Romans lay siege to the settlement, building a huge ramp of stones and earth supposedly over 100 metres high. However, once
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they had breached the walls, the conquering Romans found that the rebels had committed suicide en-mass, rather than fall into the hands of the enemy, finding over 900 bodies inside.
As well as being of great historical interest, Masada is significant within contemporary Israeli culture - The Chief of Staff of the Israel Defence Forces Moshe Dayan, initiated the practice of holding the swearing-in ceremony of soldiers who have completed their basic training on top of Masada. The ceremony ends with the declaration: 'Masada shall not fall again'.
From The Allenby Bridge to Jerusalem, with time at Masada, takes around four to five hours. Jerusalem introduction
Jerusalem is somewhere that many people feel they know, despite not having been there. The names, places and stories associated with the city and the surrounding area are instantly familiar - The Mount of Olives; The Last Supper; The Temple Mount; Bethlehem; The Wailing Wall; The Dome of the Rock. A walk through the old city of Jerusalem is to take a journey through the history of civilisations and empires, with ancient Jewish remains, Roman streets, Crusader castles, and Mamluk mosques - all enclosed within Ottoman era city walls.
Jerusalem is not just a historical Disneyland though - it's very much a living, breathing city. Many Orthodox Jews still live within the Old City walls, as do many Muslims and Christians - there are representatives from most branches of the Christian churches here and you will see Orthodox Armenian priests, Egyptian Copts, Syriacs, Ethiopian Orthodox nuns, as well as priests, rabbis and imams.
The Old City is divided into quarters, with each quarter having its own distinctive character. The lively Muslim quarter makes up much of East Jerusalem, with bustling markets and tea shops. The Christian quarter is a hotch-potch of different strands of the Christian church, drawing pilgrims from all over the world. The Jewish quarter is home to many Orthodox Jews going about their lives; whilst the Armenian Quarter pretty much keeps itself to itself.
Beyond the Old City, the new city of Jerusalem has a good selection of restaurants and bars on pleasant pedestrianised streets. There are also world class museums such as the Israel Museum (repository of the Dead Sea Scrolls), as well as the harrowing but touching Yad Vashem Holocaust memorial museum.
Jerusalem Old City, Israel Sound & Light show at the Tower of David Group Tour excursion
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Watch the Tower of David come to life with a spectacular sound & light show. The story of Jerusalem unfolds in a blaze of images, characters and sound, with images and lights projected onto the walls, and archaeological ruins of the citadel.
There will be quite a lot of other tourists at this show but in our opinion it's one of the best sound and light shows in the Middle East.
Monday Tour of Bethlehem and New Jerusalem 21 October, 2013 Group Tour excursion with English speaking guide
Today you visit Bethlehem, located in the Palestinian Authority. The Old City is Dan Boutique, Jerusalem found around Manger Square, and one of the highlights is the Church of the Breakfast is included Nativity. This is one of the oldest churches in the world, and is built around a cave which is said to be Jesus' birthplace. The entire compound is actually built around two churches. Recently discovered mosaics from the original floor can be seen through a trapdoor in the Basilica of the Nativity - the present floor is raised several feet higher than the original. At the end of the church is a doorway leading down to the cramped cave, where a silver star marks the site of Jesus' birth.
The newer, adjoining Church of St. Catherine is where the Latin Patriarch of Jerusalem celebrates midnight mass. Although less steeped in history, it is nevertheless an attractive building and certainly worth a look. The narrow streets View of Jerusalem, Israel around Manger Square and the Old City have a relaxed feel and lend themselves well to an afternoon of wandering, shopping, and trying some of the local culinary
specialities.
To finish your journey through history you'll take a drive through the 'new' city of Jerusalem to the Museum of Israel - home of the Dead Sea Scrolls, the oldest surviving version of the Bible. There's also a model of the city during the second temple period (around 500 BCE to to 70 CE) - great for giving some context to what you'll have just seen.
We would recommend modest dress for this excursion (no short or sleeveless shirts), while head covering is required for visiting the holy places. You will also be required to take your passports with you on this excursion, so that you are allowed access into Bethlehem.
Tuesday Tour of the Mount of Olives and Old Jerusalem 22 October, 2013 Group Tour excursion with English speaking guide
You'll start today with a drive up to the Mount of Olives, for panoramic views over Dan Boutique, Jerusalem Jerusalem's old city. The Mount has significance for both Christians and Jews, and is Breakfast is included covered in Jewish graves, some dating back thousands of years. At the foot of the hill is the Garden of Gethsamene, in the grounds of the Church of all Nations. Accepted as being the site of the garden where Jesus and his disciples prayed the night before his arrest.
Having orientated at the Mount of Olives, you'll be taken on foot into the Old City's maze of narrow streets and alleyways. You will start at the Temple Mount with the Wailing Wall, the Dome of the Rock and El Aqsa Mosques - all of which hold extraordinary significance for both Muslims and Jews. You'll continue with a stroll through the Old City's bustling bazaars - in the Jewish and Christian areas Jerusalem, Israel these tend to be shops and stalls aimed at tourists, but in the Muslim quarter they are still very much used by everyday people. You'll then move onto The Church of
the Holy Sepulchre - taken by most Christians as the place of crucifixion as well as Jesus's tomb. You then finish up with a look at the Cardo - an excavated Roman street in the heart of the old city.
Please note that the Dome of the Rock and El-Aqsa mosques are not open to non- Muslims, and entrance to the grounds can be restricted as well. You may not necessarily visit things in the order mentioned above - your guide will determine
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the best order to see things in. Your guide will also be able to tailor this part of the tour to your particular interests.
We would recommend modest dress for this excursion (no short or sleeveless shirts), while head covering is required for visiting the holy places.
Wednesday Transfer from Hotel to Airport 23 October, 2013 Group Tour transfer
You will be collected from your hotel for your private coach transfer to the airport in time for your flight home. Tel Aviv Terminal: 3 to London Heathrow Terminal: 5 British Airways - Flight No: BA 164 - Dep: 15:40 - Arr: 20:15 - (same day) - Duration: 05hr 10min; Class: Economy Class; Non-stop flight
Deserted street during Shabbat in Jerusalem, Israel
Important Notes Flight times and the daily order of sightseeing are subject to change. Transfer times are approximate and subject to local conditions at the time of travel. All flight times are local.
30 Itinerary in Detail Accommodation
OUR ACCOMMODATION GRADING SYSTEM Your accommodation is described on the following pages. Please do not hesitate to call us if you require any further information about any of the properties. We classify accommodation into the following categories. These are for your guidance only, they are based on the opinions of our staff and are therefore quite subjective. Basic: Very primitive accommodation where we are not aware of anything better in the region. Simple: Clean and simple but limited facilities. Medium: A good standard of accommodation, reasonable range of facilities. First Class: A high standard of accommodation with a wide range of facilities. Deluxe: Superb accommodation with facilities and service to match. Opulent: The world’s most unashamedly luxurious hotels, resorts and lodges.
Accommodation 31 Accommodation
WARWICK AMMAN HOTEL, AMMAN First Class
The modern Warwick Palazzo hotel is one of the most luxurious hotels in Amman. It is located in the heart of the city center in a fantastic location. With panoramic views of The City of Seven Mountains it is just a short walk to the most popular shopping districts in Amman.
Newly built in 2012 the spacious rooms have an air of luxury and elegance together with all the comforts of home.
Please note that to date no member of Audley staff has visited this property.
PETRA MOON HOTEL, PETRA Medium
The Petra Moon is located 10 minutes from the main Petra site and is easily accessed by car. With large, comfortable rooms and a rooftop pool which boasts an excellent view of the mountains surrounding the town, this hotel is an excellent choice for a clean and comfortable stay.
Please do bear in mind that the hotel does not sell alcohol on site although guests are free to take their own alcohol with them as long as this is consumed in your room and not in the public areas. Smoking is not allowed in any of the guest rooms but is permitted in the designated outdoor smoking areas.
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MILKY WAY CAMP, WADI RUM Basic
Located in the heart of the iconic Wadi Rum landscape, the Milky Way Camp is comprised of raised Bedouin tents. The tents are lined with indigenous rugs and throws which not only appropriately regulate the heat within, but also add to the authenticity of the camping experience. All meals are served in the larger, communal tents and guests can expect to enjoy a traditional, homemade evening meal around the campfire.
Making the most of the unique environment, the hot water which supplies the communal showers and bathrooms in the camp is generated using solar panels.
Our opinion: Whilst basic, the Milky Way Camp is very comfortable and is sure to provide a genuine experience of the bedouin way of life. In the evening, the camp is lit by candlelight which further enhances the magic atmosphere under the stars.
Accommodation 33 Accommodation
FEYNAN LODGE, DANA Please note that the RSCN do not NATURE RESERVE serve alcohol in their reserves. Simple Our opinion: Feynan Lodge is wonderfully remote Responsible Tourism Policy and set amidst stark rocky desert, so Wild Jordan develops RSCN's (Royal your sense of getting away from the Society for the Conservation of Nature) world is remarkable. It has also been eco tourism policy in protected areas of superbly designed - cool shady areas Jordan and has constructed lodges and offer inviting spots to absorb the campsites in several different regions. silence and solitude, while the rooms Feynan Lodge is the more advanced of the are spacious and comfortable. And Wild Jordan properties and, as well as finally, it is very eco-friendly. All the sourcing traditional local building materials used are traditional local materials, the lodge also uses solar materials, and the adobe walls add to electricity in the bathrooms and kitchens the atmosphere. All power is solar and in the evenings, everything is candle- generated and in the evenings, lit. everything is candle-lit. Although it's not the easiest place to get to (part of its attraction!), being a five hour hike from Dana Village, or 8km off road jeep drive from the Dead Sea - Aqaba Highway, it is absolutely worth the effort for one of the most unique and special hotels in the whole Middle East region.
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THE MOVENPICK RESORT & SPA, THE DEAD SEA First Class
Styled as a Nabatean village, a lush garden and trickling stream run through the heart of this hotel, giving a tranquil and relaxing air. From the elegant marble lobby, complete with traditional inlaid wooden tables, the resort winds down towards the shores of the Dead Sea, with the rooms being located in several village-styled wings. The décor throughout is modern, whilst the furnishings have strong Arabic influences. The pool has an infinity edge, so it appears to blend seamlessly with the Dead Sea, whilst Our opinion: Although large, at 340 there are steps down to the shore for rooms, the hotel retains a boutique feel those who want to try the real thing. and the strong traditional styling makes it The exclusive Sanctuary Zara Spa a warm retreat. Village-style rooms are our offers a range of wonderful treatments, favourite. including many that involve the therapeutic mud and waters of the Dead Sea.
DAN BOUTIQUE, JERUSALEM Medium
Situated to the south of the Old City and overlooking Mt Zion, the Dan Boutique hotel is within walking distance of many of Jerusalem's ancient sites. The hotel has 129 rooms and suites, and many have good views across the valley to Mt Zion.
Although the hotel is slightly on the large side for a boutique property, the rooms themselves have been recently refurbished. They are decorated in a modern style, but with characterful twists here and there, such as oriental style wall lamps and Middle Eastern rugs. Adjoining the small gym area, there is a small terrace and sundeck that has great views to Dormition Abbey, and a bar on the ground floor that is a welcome sight after a hard day exploring the city!
Accommodation 35 Charity support
Audley has been supporting carbon reduction projects through Friends of Conservation since 2005 and in addition to this each individual department also supports a charity of their choice with a yearly financial donation. This charity is one that is close to their hearts and the team often chooses to fundraise to add to this amount. Please ask your specialist if you would like to find out more as in most instances they will have visited the charity themselves, or one of their colleagues will have.
The Hannan School and Audley’s contribution Having researched numerous voluntary organisations throughout their region, the Middle East team voted to support the charity Hannan School in Morocco. Impressed with the charity’s strong vision of providing a better education and improved welfare to a small Berber community in the remote Middle Atlas Mountains, the team was also keen to support a small organisation, locally based to our offices in Witney, with which they could build a strong and lasting relationship.
The charity founders, Hannah and Hmad Naatit, kindly came to the office to meet the team and introduce them to the Hannan School. As they explained, a World Bank report quoted Morocco as having one of the worst standards of education in the Arab world. To help combat this problem Hannan purchased a building in the village of El Borj and at the time of Hannah and Hmad’s visit it was converted into a pre-school and community centre to provide a good standard of easily accessible education for the local community. Keen to support this project the Middle East team organised a souk style cake and craft sale and an auction for a weekend in Morocco and raised over £500. This donation, combined with the annual donation from Audley, enabled Hannan to install the essential water pipes and lavatory facilities in the pre-school and also provided a first aid kit and training.
The pre-school has since gone from strength to strength and the charity has now extended the building to a second floor. This has meant that there is space for storage as well as for teacher meetings, and somewhere for the caretaker to sleep (he was previously sleeping on the kitchen floor). By paying teachers and the caretaker the charity have created employment in the village. The children are getting a great start to their education and are leaping ahead when they go to the government school.
In addition to these projects Hannan also currently sponsors over 71 local children through their education. A monthly donation of £10 provides a child with books, equipment and clothes and there are many more children in the area who could benefit from this scheme. The Middle East team has been sponsoring a young boy called Abed Rahim for the last couple of years and hopes to be able to continue this support in the future.
If you would like further information please speak to your Middle East specialist or visit www.hannan- school.com. There will also be the opportunity for Audley clients to visit the Hannan project in El Borj if their itinerary takes them between Fez and Marrakesh by car.
36 Charity support General Information
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Those The type of trips we create and the limit on single trip policies. Age UK (0845 package arrangements which are not requirements of Audley clients vary 600 3348) and Insure and Go (0844 888 protected by our ATOL are covered by a greatly. We have therefore listed below a 2787) will also consider a number of pre- topp policy underwritten by Travel and number of providers who offer policies existing conditions and may be able to General Insurance Company plc. This which may suit these varying help. Cancer Travel Insurance Services insurance means your money will be requirements. You can find a more (0845 880 0163) specialise in travel refunded or you will be returned to the comprehensive list, including links to the insurance for people with non-terminal starting point of your contracted providers' websites, at cancer and have no upper age limit on arrangements if already abroad in the www.audleytravel.com/insurance their policies. This information can also unlikely event of our being unable to Other providers and policies are also be found at provide your holiday due to our available. We are unable to provide you www.audleytravel.com/insurance insolvency. (For more details please see with more detailed information and you with links to the insurers’ websites. Section 12 of the Terms and Conditions.) should contact the provider concerned Non-UK residents In these instances you will not receive an directly for this. Please note this is If you are not a UK resident you will ATOL certificate with your invoice. general information only. We are usually need to get insurance in your not providing any specific advice on country of residence. Some insurance Health travel insurance or recommending companies, such as Colombus Direct It is essential that you see your GP or a any particular policy or insurer. (0845 808 8893), will consider policies travel clinic before booking your trip and before travelling to make sure that you Trips of up to £5,000 pp for non-UK residents. This information have taken all the necessary health A large number of companies offer can also be found on our website precautions. Some vaccinations require insurance policies which include cover for www.audleytravel.com/insurance more than one visit with a period of cancellation charges of up to the full with links to the insurers’ websites. weeks between injections. You should holiday cost. American Express (0800 Once you have a travel insurance policy visit your GP at least six weeks before 232 277), Insure and Go (0844 888 2787) in place, please let your specialist know departure. For up to date medical advice and the Post Office (0800 294 2292) all who your provider is and your policy you may wish to use the Medical have policies that you may like to number. Advisory Service for Travellers Abroad consider. This information can also be The above information is provided in (MASTA). found at www.audleytravel.com/insurance with links to the insurers’ websites. good faith and is correct to the best of MASTA Traveller’s Health Brief our knowledge. No liability is, however, Before travelling abroad, you can visit Trips over £5,000 pp accepted for any errors and all www.masta-travel-health.com to obtain a It can be more challenging to get information must be checked directly ‘Health Brief’ specifically tailored to your insurance which includes cover for with the insurance provider. journey. Your brief will give information cancellation charges of up to the full about immunisation and malaria as well as holiday cost for higher value trips. A number of providers do, however, offer such policies.
General Information 37 General Information
any Foreign Office advice and the latest Smoking Travel advice health news. Airlines do not permit smoking on the The Foreign and Commonwealth Office aircraft. At the request of the majority of Travel Advice Unit monitors all overseas Other health information services are our clients we do not allow smoking on destinations and offers safety advice to available, including www.nathnac.org and any form of transport used for our British travellers. You can contact the www.fitfortravel.nhs.uk escorted group tours. Stops are regularly service on 0845 850 2829 or visit made where you will be able to smoke. Deep vein thrombosis (DVT) www.fco.gov.uk/travel For smokers travelling on a tailor-made The majority of international airlines now tour we request that you check with issue advice on how to lessen the risk of Flights and airlines your driver or guide whether smoking is DVT; however, if you have any concerns, The difference between a direct flight and permitted in the vehicle. we recommend that you consult your a non-stop flight can cause confusion. To doctor. clarify, on a direct flight no change of Health and safety standards aircraft is scheduled but touchdowns will Pre-existing medical Each country has its own regulations and be made en route either to refuel or to conditions/Disabled passengers enforcement levels relating to health and board or disembark passengers. On non- It is essential that you advise us before safety standards. These do not always stop flights no change of aircraft is booking if you have any disability or pre- match the very high standards we are required and no stops are made en existing medical condition which may used to in the UK. We therefore route. Virtually all of the flights that we affect your holiday or any special recommend that you follow a few use are direct and many are non-stop. requirements as a result of any disability precautionary safety procedures. Always Exact details will be given with your or medical condition (including any which check where the nearest fire exit is and itinerary. affect the booking process) so that we how to raise the fire alarm. Do not enter Premium Economy, Business and can assist you in considering the a swimming pool before checking the First Class suitability of the arrangements and/or water depth first. For more suggestions If you require business or first class flights making the booking. It will also enable us please see the Important Information these can be arranged on most airlines at to make sure you receive the relevant section in your Travel Organiser. very competitive rates. Premium level of assistance when you fly. economy can be arranged on certain Passport and visa information for airlines, please call us for details. Full details must be confirmed in writing British Citizens at the time of booking and whenever any Passengers must hold a passport which is Specific seat requests change in the condition or disability valid for at least six months following the We will do all we can to try to reserve a occurs. You must also promptly advise us return date of your holiday. British specific seat for you, if you have a if any medical condition or disability passport holders (full British Citizens) preference. However, whilst airlines may which may affect your holiday develops currently require visas, in advance of allow us to request seats, they will not after your booking has been confirmed. travel, for the following destinations guarantee any specific seat reservation. If The nature of many of the destinations featured in our brochures: Australia, this is important to you, it is always best featured within our brochures means that Bhutan, Burma, China, Cuba, India, Iran*, to arrive for your flight early, regardless in the majority of cases they are Kenya, Mongolia, Libya*, Papua New of having made this request in advance. unsuitable for those who are wheelchair Guinea (also available on arrival), Russia, Please make it clear on your booking bound or have a lack of mobility. We will Syria*, Tanzania, Tibet, Uganda, the USA form if you have a specific request. be delighted to discuss the feasibility of Uzbekistan and Vietnam**. Flight amendments creating a tailor-made itinerary for you Visas may be required for other We generally use special ‘inclusive tour’ that takes into consideration your level of countries but can be arranged on arrival. fares when we purchase your air tickets mobility. *Subject to Foreign Office advice. from the airlines. While these fares are
**Visitors to Vietnam can obtain a visa on very good value they are inflexible in On our escorted group tours the Tour arrival but require a letter of terms of changes and offer no refunds Leader is, unfortunately, unable to offer authorisation from ourselves – please once the tickets are issued. Once your additional assistance to passengers with speak to your specialist. flight is confirmed the airlines will charge limited mobility and all such assistance an amendment fee or insist on the will need to be provided by whoever the We are normally able to obtain visas on purchase of a completely new ticket if passenger is travelling with. We may your behalf, please ask for details at the you make changes. request that you provide a letter from time of booking. Non-British passport your doctor confirming your fitness to holders should check with the relevant Internal flights travel. embassies as visa requirements may be Smaller local airlines are often more likely to change their schedule at short notice. High altitude different to those of British passport We will endeavour to inform you of any Your itinerary may include sections holders. It is your responsibility to ensure changes in advance of travelling but this where the altitude exceeds 10,000 feet you have the correct documentation and may not always be possible. (3,048 metres). If you suffer from visa stamp(s). Failure or inability to obtain circulation, heart or respiratory problems all required visas for whatever reason we advise that you consult with your does not entitle you to cancel without doctor before confirming your booking. paying the applicable cancellation charges.
38 General Information General Information
Frequent Flyer Clubs changes do occur and errors are customers who are in the UK at the time If you collect points through any of the occasionally made. Airlines may change of booking or to overseas customers airline frequent flyer clubs please provide their schedules, roads may close and who have booked directly with the your membership details on the booking government regulations may alter. Should member. Members have to comply with form and we will ensure that these are there be any changes to the travel UK Government Regulations in this recorded against your flight reservation. arrangements you have booked we will respect. Members submit details of their Please note that on some of our specially do our best to keep you informed of the bonding and guarantee arrangements to negotiated ‘inclusive tour’ fares points are situation prior to departure. the Association on a regular basis. not always awarded. Accurate brochures and web sites Travel in the developing world All members do their utmost to ensure Carbon off-setting Many of our destinations are in the that all their brochures and other Please let your specialist know if you developing world where attitudes, publications, print or electronic, clearly would like to carbon offset your flights. infrastructure, priorities, lifestyles and and accurately describe the holidays and We work with Friends of Conservation cultures are very different from our own. services offered. and all offsetting payments are donated This is often the very reason to visit the through them. For more details visit destination but certain aspects may be Professional service and continual www.audleytravel.com/offset. The frustrating. We always advise that the improvements suggested amounts are in line with first thing you should pack is your sense All members are committed to high DEFRA’s current guidelines for the cost of humour. This can prove invaluable standards of service and believe in regular per tonne of carbon. If you wish to when travelling over rougher roads, and thorough training of employees. ensure that Gift Aid is included please waiting for a delayed aircraft and Members continually seek to review and donate directly via communicating with hotel staff whose improve their holidays. They listen to www.audleytravel.com/offset first language is not English. their customers and always welcome suggestions for improving standards.
UK airport hotels, car parking and Data Protection Act Monitoring standards lounges We will hold your name, address and any AITO endeavours to monitor quality We are able to arrange airport hotel other details you supply us with on our standards regularly. All customers should accommodation, car parking, meet and database. This information will be used to receive a post-holiday questionnaire the greet services and airport lounge access make your travel arrangements and to results of which are scrutinised by the in the UK, subject to availability. To send you information about Audley Association. arrange any of these services please call Travel. In order to make your travel our Administration Team on 01993 838 arrangements we will need to pass your Responsible tourism 051. details to companies and individuals All members acknowledge the outside the EU where less stringent data importance of AITO’s Responsible Hotel information protection controls may be in place. We Tourism guidelines, which recognise the There is frequent confusion over the will not pass on your details to third social, economic and environmental terminology used for bed arrangements parties for any other purposes. responsibilities of tour operating. Those in hotel rooms. A ‘double’ is recognised demonstrating their achievements as meaning a room with a double bed, AITO Quality Charter: beyond the pure acceptance of this this may be two single beds pushed The Association of Independent principle are recognised by the award of together. A ‘twin’ is a room with two Tour Operators 2 to 5 star status. single beds. Please note that all rooms AITO is the association for independent Customer relations are allocated at the discretion of the and specialist holiday companies. Our All members endeavour to deal swiftly hotel and cannot be guaranteed. member companies, usually owner- and fairly with any issues their customers managed, strive to create overseas Single rooms may raise. In the unlikely event that a holidays with high levels of Single rooms tend to be smaller than dispute between an AITO member and a professionalism and a shared concern for double or twin rooms, however, many customer cannot be settled amicably, quality and personal service. The hotels do not have single rooms, in which AITO’s low-cost Independent Dispute Association encourages the highest case you will be allocated a twin or Settlement Service may be called upon by standards in all aspects of tour operating. either side to bring the matter to a double room. Exclusive membership speedy and acceptable conclusion. Special dietary requirements AITO sets criteria regarding ownership, Audley is a member of the Association of Special diets should be requested on the finance and quality which must be Independent Tour Operators. To contact booking form; however, it is unrealistic satisfied before new companies are the Association, visit www.aito.co.uk or to expect special diets to be catered for admitted to membership. All members call 020 8744 9280. in some of the destinations we feature. are required to adhere to a Code of We will advise the hotels and airlines of Business Practice which encourages high your request but we cannot guarantee operational standards and conduct. their availability. Financial security
An AITO member is required to protect Brochure and itinerary accuracy money paid by customers to the member We thoroughly check all the information for any holiday sold under the AITO that is included within our brochures and logo. This protection applies to individual tour itineraries, however,
General Information 39
Terms and conditions
Please read the following conditions carefully. All holidays we have contracted to provide will be held by them on our can reasonably expect to have a major effect on your are sold by us subject to these conditions and the other behalf. If you book your holiday through a travel agent who holiday. Significant changes are likely to include the general information in this booklet, our brochures and is not a member of ABTA, all payments must be made to following changes when made before departure; a change quotations. us directly and not your travel agent. of accommodation to that of a lower official classification Audley Travel Group Ltd (whose administrative offices are or standard for the whole or a major part of the time you at New Mill, New Mill Lane, Witney, Oxon OX29 9SX) 2. If you change your holiday are away*, a change of accommodation area for the whole are members of the Association of Independent Tour If, after the contract between us has come into existence, or a major part of the time you are away, a change of UK Operators. Audley Travel Group Ltd (hereafter referred you want to change your holiday we will do our best to outward departure time or overall length of time you are to as ‘we’, ‘us’, ‘our’) offers a number of products and the pass your request to the relevant supplier, however we away of twelve or more hours, or a change of UK trading names we use are ‘Audley’, and ‘Audley Travel’. In cannot guarantee that such changes can be made. Where a departure airport to one which is more inconvenient for these Terms & Conditions, ‘you’ and ‘your’ means all change can be made, we will charge for any additional costs you (except as between Gatwick and Heathrow). persons named on the booking, or any of them as incurred including any costs imposed or incurred by any of applicable (including anyone who is added or substituted at our suppliers, and including for example cancellation *Please note: A change affecting a stay in a hotel during a a later date). charges that may be incurred for sectors cancelled. You tour where the hotel itself is not the focus of the tour, does should note, for example, that a change of name on or not constitute a significant change. Your contract with us and all matters arising out of it are other alteration to an airline ticket will usually incur a 100% governed by English law. We both agree that any dispute, cancellation charge and full rebooking fee. If we have to make a significant change or cancel, we will claim or other matter which arises out of or in connection tell you as soon as possible. If there is time to do so before with this contract or your holiday, will be dealt with by the 3. If you cancel your holiday departure, we will offer you the choice of the following AITO Arbitration Scheme - see clause 9 or the Courts of If you have to cancel part of the booking or cancel the options:- England and Wales only unless, in the case of Court entire booking once it has been confirmed by us, written proceedings, you live in Scotland or Northern Ireland. In notification must be sent to us by recorded delivery post or (a) (for significant changes) accepting the changed this case, proceedings may be brought in the Courts of by email. As proof of receipt by email of your notification to arrangements or your home country. If proceedings are brought in Scotland cancel you must receive and retain written or Northern Ireland, you may choose to have your acknowledgement from Audley Travel. Charges will be (b) purchasing an alternative holiday from us, of a similar contract governed by the law of Scotland/Northern Ireland applied from the date the letter is received, or the email is standard to that originally booked if available. Please note: as applicable. If you do not so choose, English law will apply. acknowledged by Audley Travel, according to the scale Due to the original and individual nature of our holidays it below. The charges are applied as a percentage of the total frequently may not be possible to offer you a comparable 1. Paying for your holiday holiday cost excluding any amendment charges and any holiday to that originally booked. (i) The procedure for making a booking is shown in your amounts paid in addition to the deposit at the time of itinerary quotation and on our website. All bookings are booking or before balance due date (see clauses 1(ii) and (c) cancelling or accepting the cancellation in which case subject to these terms and conditions and by asking us to I(iv)) which are non refundable in the event of cancellation. you will receive a full and quick refund of all monies you confirm your booking, the person who makes the booking have paid to us. is taken to have accepted these booking conditions on The following cancellation charges apply if your final balance behalf of all persons named on the booking. Once we have due date is 8 weeks prior to departure. Please note, You must advise us of your decision within 7 days of the received the applicable payment(s) due at the time of different cancellation charges apply in relation to certain date on which we notified you of the significant change or booking (see below), we will, subject to availability of the products – please see your quote for details. cancellation. Please note, the above options are not requested arrangements, send you your invoice. It is at the available where any change made is a minor one. A minor point when we issue this to you that a valid contract will Period before departure Cancellation change is any change which, taking account of the come into existence between us. Please check your date within which written Charge information you have given us at the time of booking or confirmation/invoice and all tickets/documents carefully as notification is received at Per Person which we can reasonably be expected to know as a tour soon as you receive them and contact us immediately if our offices operator, we could not reasonably expect to have a you think any details are incorrect. We regret we cannot significant effect on your confirmed holiday. accept any liability if we are not notified of any inaccuracies Up to balance due date Deposit only (for which we are responsible) in any document within ten Balance due date-43 days 30% If we have to make a significant change or cancellation we days of our sending it out (five days for tickets).We will do 42-29 days 60% will pay you the compensation set out below subject to the our best to rectify any mistake notified to us outside these 28-3 days 90% following exceptions. Compensation will not be payable time limits but you must meet any costs involved in doing Within 2 days 100% and no liability beyond offering the above mentioned so. choices can be accepted where (1) we are forced to make Alterations or cancellations by you after a change or cancel as a result of unusual and unforeseeable (ii) The deposit is part payment of the holiday. The deposit commencement of travel and unused services circumstances beyond our control, the consequences of required will be shown on the quotation page of your We will do our best to implement any changes to your which we could not have avoided even with all due care or itinerary. In addition to the deposit, full or part payment of arrangements you request once they have commenced, but (2) we have to cancel because the minimum number of certain elements of your holiday (such as flights) may be we cannot guarantee this will be possible. In the event of bookings necessary for us to operate your holiday has not required at the time booking or at some point between such amendments being made you will be liable for any been reached - in this case we will notify you no less than booking and balance due date. Also see clause I (iv). The cancellation charges that may be levied for the services 60 days before departure. Please note: all escorted group deposit and all such additional payments are non refundable originally booked, and for the cost of booking the revised trips are based on group arrangements involving a given except as set out in clause 4. The balance must be paid not arrangements and the arrangements themselves. As a basic minimum number of passengers. No compensation will be later than the date specified on the invoice. This is normally principle, no refunds will be paid to clients who do not payable and the above options will not be available if we no less than 8 weeks before the departure date. However, complete a tour. However where we ourselves are able to cancel as a result of your failure to comply with any there are a few destinations or trip components that obtain a refund from hotels or principals for services not requirement of these booking conditions entitling us to require payment no less than 90 days before the departure used, we will pass this on to you, less any reasonable cancel (such as paying on time). date which will be specified on your invoice and quotation. administration charges. Please note if we do not receive all payments due (including Period of notification of Compensation any surcharge where applicable) in full and on time, we are THE IMPORTANCE OF TRAVEL INSURANCE change before scheduled per person entitled to assume that you wish to cancel your booking. In If you have taken out holiday insurance you may, depending departure date this case, we will be entitled to keep all amounts paid or on the detail of your policy, be able to recover the due at that date. If we do not cancel straight away because cancellation charges, check your policy for details. Never More than 60 days Nil you have promised to make payment, you must pay the travel without insurance, the unexpected can always 60-43 days £10 cancellation charges shown in clause 3 depending on the happen. It is your responsibility to ensure you are 42-29 days £20 date we reasonably treat your booking as cancelled. adequately covered by insurance. Please read your policy 28-15 days £30 and take it on holiday with you. 14-0 days £40 (iii) Full payment is required at the time of booking for all bookings made after balance due date as above. 4. If we change your holiday In the unlikely event that we become unable to provide a We start planning the holidays we offer many months in significant proportion of the services you have booked after (iv) On occasions, we may be asked by suppliers to make advance. Occasionally, we have to make changes to and you depart, we will make alternative arrangements for you payment to them earlier than normal. Such requests may, correct errors in itineraries and other details both before at no extra charge, or, if this is impossible, or you do not for example, be made in order to secure accommodation and after bookings have been confirmed and cancel accept these alternative arrangements for a good reason, and other services during periods of peak demand. Whilst confirmed bookings. Whilst we always endeavour to avoid we will provide you with transport back to the point where suppliers may have no contractual right to make such changes and cancellations, we must reserve the right to do your holiday arrangements with us commenced. If we are requests, failure to comply with them may result in the loss so. However, we promise we will only cancel your forced by ‘force majeure’ (see clause 5) to change or of confirmed arrangements. Where this situation arises, we confirmed booking after balance due date where you have terminate your holiday after departure but before the reserve the right to ask you to make payment of the failed to comply with any requirement of these booking scheduled end of your time away, we regret we will be requested sum within a stipulated period and prior to conditions entitling us to cancel (such as paying on time) or unable to make any refunds (unless we obtain any refunds balance due date. We will of course endeavour to avoid where we are forced to do so as a result of ‘force majeure’ from our suppliers), pay you any compensation or meet any doing so if we can. Any such early payment will be non as defined in clause 5 below. We will not cancel after this costs or expenses you incur as a result except as set out refundable except as set out in clause 4. date for any other reason. above.
(v) If you are booking your holiday through one of our Most changes are minor. Occasionally, we have to make a 5. Force majeure authorised travel agents the balance must be paid to the ‘significant change’. A significant change is a change made Except as set out in these terms and conditions, we cannot agent two weeks prior to the applicable balance due date as before departure which, taking account of the information accept liability or pay any compensation where the specified on the invoice and quotation. All payments made you give us at the time of booking and which we can performance or prompt performance of our contractual to one of our authorised travel agents for the arrangements reasonably be expected to know as a tour operator, we obligations is prevented or affected, or you otherwise
40 Terms and conditions Terms and conditions
suffer any loss or damage (as more fully described in clause (c) an event or circumstance which we or the supplier of 8. Flights and your responsibility 7 (i) below) as a result of circumstances amounting to the service(s) in question could not have predicted or The flight details shown in your itinerary quotation are for ‘force majeure’. In these terms and conditions ‘force avoided even after taking all reasonable care (see clause 5) guidance only and are subject to change. Final details will be majeure’ means any event or circumstances which we or confirmed on your travel documentation, sent the supplier of the services in question could not foresee (d) the fault of anyone who is not carrying out work for us approximately 14 days prior to departure. The times or avoid even with all due care. Such events and (generally or in particular) at the time. shown on all tickets are local times and check in for both circumstances may include, whether actual or threatened, outward and return flights is at least 3 hours prior to the war, insurrection, riots, strikes, civil action, decisions by In addition, we will not be responsible where you do not departure times on the travel documents. It is possible that governments or governing authority, technical or enjoy your holiday or suffer any problems because of a flight times may be changed even after tickets have been maintenance problems with transport, changes of schedules reason you did not tell us about when you booked your dispatched - we will contact you as soon as possible if this or operational decisions of air carriers, terrorist activity, holiday or where any problems you suffer did not result occurs. industrial action, natural or nuclear activity, from any breach of our contract or other fault of ourselves epidemics/pandemics, adverse weather conditions, fire and or, where we were responsible for them, our suppliers or In accordance with EU Directive (EC) No 2111/2005 all similar events outside our control. agents or where any losses, expenses, costs or other sum Article 9, we are required to bring to your attention the you have suffered relate to any business. existence of a “Community list” which contains details of 6. Surcharges air carriers who are subject to an operating ban within the Once the price of your chosen holiday has been confirmed Please note: we cannot accept responsibility for any EU. The Community list is available for inspection at at the time of booking, we will only increase or decrease it services which do not form part of our contract. This http://europa.eu.int/comm/transport/air/safety/ in the following circumstances. Price increases or decreases includes, for example, any additional services or facilities flywell_en.htm. In accordance with EU Regulations we are after booking will be passed on by way of a surcharge or which your hotel or any other supplier agrees to provide required to advise you of the actual carrier(s) (or, if the refund. A surcharge or refund (as applicable) will be for you where the services or facilities are not advertised in actual carrier(s) is not known, the likely carrier(s)) that will payable, subject to the conditions set out in this clause, if our brochure and we have not agreed to arrange them as operate your flight(s) at the time of booking. Where we are transportation costs (e.g. fuel, scheduled airfares and any part of our contract and any excursion you purchase during only able to inform you of the likely carrier(s) at the time of other airline surcharges which are part of the contract your holiday. booking, we shall inform you of the identity of the actual between airlines (and their agents) and the tour operator) carrier(s) as soon as we become aware of this. Any change or dues, taxes or fees payable for services such as landing (ii) The promises we make to you about the services we to the operating carrier(s) after your booking has been taxes or embarkation or disembarkation fees at ports or have agreed to provide or arrange as part of our contract - confirmed will be notified to you as soon as possible. If the airports change. and the laws and regulations of the country in which your carrier with whom you have a confirmed reservation claim or complaint occurred - will be used as the basis for becomes subject to an operating ban as above as a result of Even in the above cases, only if the amount of the increase deciding whether the services in question had been which we/ the carrier are unable to offer you a suitable in our costs exceeds 2% of the total cost of your holiday properly provided. If the particular services which gave rise alternative the provisions of clause 4 will apply. Any change (excluding any amendment charges), will we levy a to the claim or complaint complied with local laws and in the identity of the carrier, flight timings, and/or aircraft surcharge. If any surcharge is greater than 10% of the cost regulations applicable to those services at the time, the type (if advised) will not entitle you to cancel or change to of your holiday (excluding any amendment charges), you services will be treated as having been properly provided. other arrangements without paying our normal charges will be entitled to cancel your booking and receive a full This will be the case even if the services did not comply except where specified in these conditions. refund of all monies you have paid to us (except for any with the laws and regulations of the UK which would have amendment charges) or alternatively purchase another applied had those services been provided in the UK. The We can accept no responsibility if you arrive late for the holiday from us as referred to in clause 4 ‘If we change your exception to this is where the claim or complaint concerns check in and miss your flight as a result nor can we accept holiday’. Please note that travel arrangements are not the absence of a safety feature which might lead a responsibility for any loss by you of your holiday/flight travel always purchased in local currency and some apparent reasonable holiday maker to refuse to take the holiday in tickets, vouchers or coupons. changes have no impact on the price of your travel due to question. contractual and other protection in place. Air travel is subject to operational decisions of carriers and (iii) We limit the maximum amount we may have to pay airports which may result in delays and diversions. Please A refund will only be payable if the decrease in our costs you for any and all claims or parts of claims which do not note that minor carriers sometimes change the departure exceeds 2% as set out above. Where a refund is due, we involve personal injury, illness or death. Except where loss time of short-haul or domestic flights at short notice, and in will pay you the full amount of the decrease in our costs. of and/or damage to luggage or personal possessions is some instances, schedules shown in the computers of concerned or a lower limitation of liability applies to your intercontinental carriers differ from those actually flown by You have 14 days from the issue date printed on the claim, the maximum amount we will have to pay you for smaller local carriers. We advise you that it is your surcharge invoice to tell us if you want to cancel or such non personal injury claims if we are found liable to you responsibility to be meticulous in locally reconfirming purchase another holiday where applicable. If you do not on any basis is twice the price (excluding any amendment directly with the carrier operating the flight. We accept no tell us that you wish to do so within this period of time, we charges) paid by or on behalf of the person(s) affected in liability for the consequences of flights missed owing to the are entitled to assume that you will pay the surcharge. Any total. This maximum amount will only be payable where passenger’s failure to reconfirm. surcharge must be paid with the balance of the cost of the everything has gone wrong and you have not received any holiday or within 14 days of the issue date printed on the benefit at all from your holiday. Clients flying in economy class to long-haul destinations surcharge invoice, whichever is the later. should be aware that flights are often full and you may not Where we are found liable for loss of and/or damage to any be able to get seats together. We also recommend that We reserve the right to make changes to and correct luggage or personal possessions (including money), the you check in early for a long flight, and in any case not less errors in quoted prices at any time before your holiday is maximum amount we will have to pay you is £150 per than 3 hours before the scheduled departure time. confirmed. We will advise you of any error of which we are person affected as you are assumed to have taken out aware and of the then applicable price at the time of adequate insurance at the time of booking. Please also see If your flight is cancelled or delayed, your flight ticket is booking. clause 7(iv) below. downgraded or boarding is denied by your airline in circumstances which would entitle you to claim (iv) Where any claim or part of a claim concerns or is compensation or any other payment from the airline under 7. Our responsibility based on any travel arrangements (including the process of EC Regulation No 261/2004 - the Denied Boarding (i) We promise to make sure that all parts of the holiday getting on and/or off the transport concerned) provided by Regulations 2004, you must pursue the airline for the we have agreed to arrange, perform or provide as part of any air, sea, rail or road carrier or any stay in a hotel, the compensation or other payment due to you. All sums you our contract with you are arranged, performed or maximum amount of compensation we will have to pay receive or are entitled to receive from the airline provided with reasonable skill and care. This means that, you will be limited. The most we will have to pay you for concerned by virtue of these Regulations represent the full subject to these booking conditions, we will accept that claim or that part of a claim if we are found liable to amount of your entitlement to compensation or any other responsibility if, for example, you suffer death or personal you on any basis is the most the carrier or hotel keeper payment arising from such cancellation, delay, downgrading injury or your contracted holiday arrangements are not concerned would have to pay under the international or denied boarding. This includes any disappointment, provided as promised or prove deficient as a result of the convention or regulation which applies to the travel distress, inconvenience or effect on any other failure of ourselves, our employees, agents or suppliers to arrangements or hotel stay in question (for example, the arrangements. The fact a delay may entitle you to cancel use reasonable skill and care in making, performing or Warsaw Convention as amended for international travel by your flight does not automatically entitle you to cancel any providing, as applicable, your contracted holiday air and/or for airlines with an operating licence granted by other arrangements even where those arrangements have arrangements. Please note, it is your responsibility to show an EU country, the EU Regulation on Air Carrier Liability been made in conjunction with your flight. We have no that reasonable skill and care has not been used if you wish for national and international travel by air, the Athens liability to make any payment to you in relation to the to make a claim against us. In addition, we will only be Convention for international travel by sea and COTIF, the Denied Boarding Regulations or in respect of any flight responsible for what our employees, agents and suppliers Convention on International Travel by Rail). Please note: cancellation or delay, downgrading of any flight ticket or do or do not do if they were at the time acting within the Where a carrier or hotel would not be obliged to make denial of any boarding as the full amount of your course of their employment (for employees) or carrying any payment to you under the applicable International entitlement to any compensation or other payment (as out work we had asked them to do (for agents and Convention or Regulation in respect of a claim or part of a dealt with above) is covered by the airline's obligations suppliers). We will not be responsible for any injury, illness, claim, we similarly are not obliged to make a payment to under the Denied Boarding Regulations. If your airline does death, loss (including loss of enjoyment), damage, expense, you for that claim or part of the claim. When making any not comply with these rules, you should complain to the cost or other sum or claim of any description whatsoever payment, we are entitled to deduct any money which you Air Transport Users’ Council on 020 7240 6061 which results from any of the following:- have received or are entitled to receive from the transport www.auc.org.uk provider or hotelier for the complaint or claim in question. (a) the fault of the person(s) affected or any member(s) of We cannot accept liability for any delay unless it has a their party or (v) You must provide ourselves and our insurers with all material effect on your holiday arrangements. See clause 4. assistance we may reasonably require. You must also tell us (b) the fault of a third party not connected with the and the supplier concerned about your claim or complaint provision of your holiday which we could not have as set out in clause 9 below. predicted or avoided or
Terms and conditions 41 Terms and conditions
You undertake to behave with propriety and in such a on a particular itinerary or programme, this information A copy of the policy is available on request. In the instances manner as in no way causes or is likely to cause distress, should be regarded as a term of the contract. where topp protection applies you will not receive an danger or annoyance to other clients and/or any third party ATOL certificate with your invoice. For further details visit or damage to property. If, in the view of ourselves, our The hotel classifications given in our brochure, quotations www.audleytravel.com/protect employees, agents or suppliers, you are in breach of this and dossiers and fact sheets are for guidance only. They are clause, we reserve the right to terminate your contract and not based on any national or international classification 13. Excursions neither we nor the providers of any of the services in system, they are the opinions of our staff or agents and are Please note that we do not provide or arrange excursions question will have any further contractual obligations to you quite subjective. other than those listed in your itinerary and forming part of either in respect of covering any expenses, paying any the arrangements booked and paid for in the UK. Our local compensation or refunds, or arranging for your return 11. Special requests representatives or guides may put you in touch with local home. If you have any special request, you must advise us in organisers of excursions if you request but we can have no writing at the time of booking. Although we will endeavour liability for such excursions, as your contract for such When you book with us, you accept responsibility for any to pass any reasonable requests on to the relevant supplier, excursions will be with a local company providing the damage or loss caused by you. Full payment for any such we regret we cannot guarantee any request will be met services and not with us. damage or loss (reasonably estimated if not precisely unless we have specifically confirmed this. For your own known) must be paid direct at the time to the protection, you should obtain confirmation in writing from 14. Prices and Brochure Accuracy accommodation owner or manager or other supplier. If the us that your request will be complied with (where it is Please note, the information and prices shown in our actual cost of the loss or damage exceeds the amount paid possible for us to give this) if your request is important to brochures and/or quotations may have changed by the time where estimated, you must pay the difference once known. you. Confirmation that a special request has been noted or you come to book your holiday. Whilst every effort is If the actual cost is less than the amount paid, the difference passed on to the supplier or the inclusion of the special made to ensure the accuracy of the brochures, quotations will be refunded. If you fail to do so, you will be responsible request on your confirmation invoice or any other and prices at the time of printing or when they are given to for meeting any claims subsequently made against us documentation is not confirmation that the request will be you, regrettably errors do occasionally occur. You must (together with our own and the other party’s full legal met. Unless and until specifically confirmed, all special therefore ensure you check all details of your chosen costs) as a result of your actions. requests are subject to availability. holiday (including the price) with us at the time of booking.
You must ensure that all your travel documents, full We regret we cannot accept any conditional bookings, i.e. 15. Honeymoon Gift Service passports, visas, vaccination certificates, currency and any booking which is specified to be conditional on the All honeymoon bookings and use of Audley's Honeymoon travellers cheques are in order and valid for travel. All costs fulfilment of a particular request. All such bookings will be Gift Service are subject to our terms & conditions. It is incurred in obtaining such documentation must be paid by treated as ‘standard’ bookings subject to the above important to note that in the unfortunate event of the you. We regret we cannot accept any liability if you are provisions on special requests. cancellation of your booking you will be responsible for all refused entry onto any transport or into any country due cancellation charges as detailed in our Terms & Conditions. to failure on your part to carry correct documentation. We If you have any medical problem or disability which may Audley also reserve the right to charge a £150 are able to give general advice on these matters for British affect your holiday, please tell us before you confirm your administration fee to cover refunding all monies to your citizens holding a British passport. However, non-British booking so that we can advise as to the suitability of the guests. These refunds will only be made once all citizens and non British passport holders should check with chosen arrangements. In any event, you must give us full cancellation charges have been paid. As the client, you will their embassy or consulate vis-a-vis current requirements. details in writing at the time of booking. You must also take on the responsibility for the full payment of the See also our General Information section. promptly advise us if any medical condition or disability booking as the amount of your guest contributions cannot which may affect your holiday develops after your booking be guaranteed. If failure to have any necessary travel or other documents has been confirmed. If we reasonably feel unable to results in fines, surcharges or other financial penalty being properly accommodate the particular needs of the person Audley Travel Group Limited. Registered Address: New imposed on us, you will be responsible for reimbursing us concerned, we must reserve the right to decline their Mill, New Mill Lane, Witney, Oxfordshire OX29 9SX. accordingly. reservation or, if full details are not given at the time of Registered in England with Company Reg. No. 3190720. booking, cancel when we become aware of these details. VAT Reg. No.125454721. October2012. The name on your airline tickets must be the name that appears on your full passport. 12. Your financial protection We hold an Air Travel Organiser's Licence issued by the Please note that if you believe that we have stated orally Civil Aviation Authority (ATOL number 4817). When you that a particular facility or service should be available, but is buy an ATOL protected flight-inclusive holiday* from us, not in the brochure or in writing from us, please make you will receive an ATOL Certificate. This lists the flight, reference to it on the booking form so that we may accommodation, car hire and/or other services that are confirm it to you when accepting your booking. financially protected, where you can get information on what this means for you, and who to contact if things go 9. Complaints wrong. We, or the suppliers identified on your ATOL Should you have any complaints about any aspect of your Certificate, will provide you with the services listed on the holiday arrangements, you must inform our local ATOL Certificate (or a suitable alternative). In some cases, representative or tour leader immediately and the supplier where neither we nor the supplier are able to do so for of the arrangements concerned. Problems can most easily reasons of insolvency, an alternative ATOL holder may be dealt with on the spot. Please note, if you do not report provide you with services you have bought or a suitable a problem or complaint which, if it had been reported at alternative (at no extra cost to you). You agree to accept the time it occurred could have been resolved there and that in those circumstances the alternative ATOL holder then we cannot accept any liability in respect of that will perform those obligations and you agree to pay any problem or complaint. It is sensible to expect a client money outstanding to be paid by you under your contract travelling in the developing world to be reasonably to that alternative ATOL holder. However, you also agree resourceful if things go wrong. If you experience any that in some cases it will not be possible to appoint an difficulties, contact us in the UK on our 24 hour emergency alternative ATOL holder, in which case you will be entitled telephone service. The number will be found on your pre- to make a claim under the ATOL scheme (or your credit departure information and with your tickets. In the unlikely card issuer where applicable). event that an acceptable solution cannot be found, you should then write to us within 28 days of your return with *The air inclusive holidays and flights we arrange are ATOL full details of your complaint. If you fail to follow this protected providing they are made available in the UK. For complaints procedure, your right to claim the further information, visit the ATOL website at compensation you may otherwise have been entitled to www.atol.org.uk. may be affected or even lost as a result. Not all holiday or travel services offered and sold by us will If we cannot reach an amicable solution to any dispute you be protected by the ATOL scheme. In compliance with the do have the right to refer the dispute to the Association of UK Package Travel, Package Holidays and Package Tours Independent Tour Operators which operates an Regulations 1992 an insurance policy has been arranged Independent Dispute Service (details on request) for with Travel & General Insurance Company plc, authorised resolution of the dispute by a mediator provided the claim and regulated by the Financial Services Authority, to does not involve personal accident, injury or illness. protect customers’ pre-payments for packaged travel services which are not covered by the ATOL scheme in the 10. The brochure and quotation unlikely event of our financial failure. This policy will cover We have taken every care in ensuring that the information the following; in the brochure and given in quotations/itineraries is - a refund of such pre-payments if customers have not yet correct at the time of publication. However we are sure travelled, or you will appreciate that subsequently minor alterations may - making arrangements to enable the holiday to continue if arise. We reserve the right to change any of the prices, customers have already travelled, or services or other particulars contained in this brochure or - returning customers to the starting point of their any quotation at any time before we enter into a contract contracted holiday arrangements with Audley Travel where with you. If there is any change we will notify you before applicable we enter into such contract. Where we state that Customers’ pre-payments are protected by a topp policy. additional information, a fact sheet or a dossier is available In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965.
42 Terms and conditions