TAGAYTAY CITY CITIZENS’ CHARTER
2015
TAGAYTAY CITY CITIZENS’ CHARTER
TAGAYTAY CITY CITIZENS’ CHARTER
Republic of the Philippines City of Tagaytay OFFICE OF THE CITY MAYOR
Hon. Agnes D. Tolentino,DMD City Mayor
It is should always be the thrust of every public of- fice to deliver quality, efficient, effective and prompt public service. Thus, every public office should set its goals and design its actions towards fulfilling this mandate.
We in the City Government of Tagaytay wish to make known our pledge and commitment to serve our con- stituents and meet their needs in the best possible way we can. This Citizens Charter — this contract that we forge with the public— outlines the path we wish to take as we serve the people as one united team of service providers. With this Citizens Charter, we hope to empower ourselves and build a better bureaucracy that will put the people’s welfare always at the forefront.
We implore you to join us in our pursuit for service excellence. Let us together make the City of Tagaytay a beacon of leadership and public service in the nation.
AGNES D. TOLENTINO,DMD City Mayor
TAGAYTAY CITY CITIZENS’ CHARTER
The vision for Tagaytay is to be a resort, retirement haven and Character City with a government geared towards excellence and supported by disciplined, honest, God-centered, healthy and united community
TAGAYTAY CITY CITIZENS’ CHARTER
Message Vision Statement
City Profile……………………………………………………………. Location and Topography Climate Economy Historical Background Political Subdivision Physical Features Social Sector Tourism Festivals/Events Infrastructure Utilities Sister Cities
Key Services of the City Government of Tagaytay City Assessor’s Office……………………………………… 1-5 City Treasurer’s Office…………………………………… 6-10 City Health Office ………………………………………….. 11-28 Ospital ng Tagaytay…………………………………………29-43 Local Civil Registry…………………………………………. 44-57 Social Welfare and Development Office…………58-64 City Engineering Office………………………………… 65-88 Market Enterprise…………………………………………… 89-92 City Administrator’s Office………………………………93-96 City Tourism Office ………………………………………… 97-98 Public Information Office…….. …………………………99 City Legal Office……………………………………………...100-103 Public Employment and Service Office……………104-110 Human Resource Management Office…………… 111-115 Office of the Sangguniang Panlungsod………… 116-119 Business Permit and Licensing Office …………… 120-122
Customer Feedback Form
1 TAGAYTAY CITY CITIZENS’ CHARTER CITY OF TAGAYTAY
The City of Tagaytay is a tourism destination for local and foreign visitors. It is an excellent vantage point of Taal Lake and Volcano. Tagaytay offers a breath taking sight of the famous Taal lake, a lake within a large lake as it is often described. Tagaytay City has resources and possesses tremendous potentials for development of tourism and agriculture. It is envisioned to become a city that is rich in natural resources and comfortable to live in and visit, with flowers in full bloom along road sides and in open areas, hills, ridge and mountain swathed in green, pure and unpolluted air and climate always invigorating. Tagaytay is a perfect get-away for people seeking respite from the daily pressures of life in the Metropolis. It is home to more than 80 convents and congregations and numerous hotels and convention centers. Lush forests, open grass-land and gentle slopes make up a calm scene that pleases the heart and refreshes the mind, conducive for meditation and concentration needed during training, conventions and retreats.
LOCATION AND TOPOGRAPHY
Tagaytay City is located at the highest point of Cavite and is linked by national highway going to the provinces of Batangas, Laguna and Manila. It is also connected by the roads to the adjoining municipalities of Amadeo, Alfonso, Mendez and Indang. It has a total land area of 6,500 hectares representing 5.15% of Cavite’s total land area approximately 56kms. from Manila. It has a total population of 61,623 ( as of January 2007) The city’s average population rate is 2.7 % which for the past 4 years shows that consistent increase will occur in the succeeding years. Its has 34 barangays, 13 of which are along the national roads while the rest are sporadically scattered around the city and along the ridge areas.
CLIMATE
Tagaytay City’s climate is characterized by the relative low temperature, low humidity and abundant rainfalls. The City is endowed with a cool and invigorating climate with an average temperature of 22 degrees centigrade. Situated approximately 600 meters above sea level, the city is relatively cooler during the months of December, January and February.
ECONOMY
Tagaytay City is a 3rd Class City and its economic base is generally agriculture and tourism. The principal occupation of the inhabitants is farming. Well tendered farm produce, ample seasonal crops like camote, radish, potato, corn, banana and pineapple. One of the main crops is coffee. Poultry and hog raising are also adequate sources of livelihood in the city. The City also engages in a more value added agri-based industry such as processed foods and meats and cut flowers.
TAGAYTAY CITY CITIZENS’ CHARTER 2
HISTORICAL BACKGROUND During the 1896 Philippine revolution against Spain, Tagaytay Ridge, then thickly forested, became the sanctuary for revolutionaries including those from nearby provinces, and the place where Aguinaldo and his troops passed on their way to Talisay, Batangas where they captured the entire 72nd Batallion of the Spanish Colonial Army.
“MANANAGAYTAY” It was at the same time when a patriarch from Talisay, Batangas made Iruhin his new home and referred to the cogon covered passage way by the common term “TAGAYTAY”, meaning “RIDGE”. He had always called the ridge its generic term, long before the tables, maps and decrees gave Tagaytay a proper name. The place was merely “where they passed to get to the other side.” The “PASSAGE WAY” became known for its majestic view of Taal Lake and Volcano.
A CHARTERED CITY Tagaytay became a chartered city through the pen and flourish of the Commonwealth President Manuel L. Quezon. Tagaytay was created on June 21, 1938 by Commonwealth Act 338, a bill introduced by Congressman Justiniano S. Montano. Portions are annexed from Alfonso, Amadeo, Indang, Mendez and Silang in Cavite; and Tanauan and Talisay in Batangas. President Quezon ap- points Col. Arsenio Natividad, his senior aide, as acting Mayor of Tagaytay City. In 1938, Tagaytay City was proposed as the Capital of the Philippines for its proximity to Malacanang, its delightfully cool air, and its location in the heart of Southern Luzon. Gen. Aguinaldo bats for Tagaytay as the Capital City, both for its strategic value and its potential as a summer capital.
TAGHAPON -The Japanese Occupation USAFFE in the Philippines camped along the Tagaytay Ridge where Gen. Vicente Lim mobilized the 41st Division where the 6,000 troops from Cavite, Laguna, Tayabas, Mindoro and Palawan had their training for four months. They descended for the battle of Bataan afterwards, the ensuing: Bataan Death March. The Taal Vista Lodge (Now Taal Vista Hotel) which was built in 1937 became Japanese officers quarters and the golf course constructed in 1939 be- came a giant vegetable path for growing food.
THE TAGAYTAY LIBERATION At the outbreak of the Second World War, the 11th Airborne Division of Lt. Gen. William Krugger’s 8th Army airdropped military supplies and person- nel on the Tagaytay Ridge to prevent the Japanese from attacking the beach head at Nasugbu prior to the liberation of Manila from Japanese on Feb. 3, 1945.
3 TAGAYTAY CITY CITIZENS’ CHARTER CITY PROFILE
POLITICAL SUBDIVISION
Thirty four (34) barangay comprises the city of which ten (10) are urban and the rest are rural. The ten (10) urban barangays are the following: Maitim II East; Silang Crossing East; San Jose; Tolentino East; Sungay West; Sungay East; Maharlika East; Kaybagal South; Mendez Crossing East and Mendez Crossing West.
BARANGAY AREA (has)
1. Asisan 133.43 2. Bagong Tubig 173.75 3. Calabuso 446.38 4. Francisco 358.00 5. Dapdap West 148.10 6. Dapdap East 75.09 7. Guinhawa North 78.93 8. Guinhawa South 94.11 9. Iruhin East 297.29 10. Iruhin Central 253.14 11. Iruhin West 240.71 12. Kaybagal South 404.16 13. Kaybagal Central 214.00 14. Kaybagal North 120.33 15. Maharlika East 73.82 16. Maharlika West 194.55 17. Mag-asawang Ilat 73.82 18. Mendez Crossing West 58.37 19. Mendez Crossing East 55.40 20. Maitim II East 141.31 21. Maitim II Central 96.90 22. Maitim II West 76.29 23. Neogan 165.43 24. Patutong Malaki South 237.08 25. Patutong Malaki North 258.02 26. Sambong 301.24 27. San Jose 418.90 28. Sungay East 280.08 29. Sungay West 248.91 30. Silang Crossing East 197.23 31. Silang Crossing West 248.91 32. Tolentino East 91.49 33. Tolentino West 164.13 34. Zambal 127.89
TAGAYTAY CITY CITIZENS’ CHARTER 4 CITY PROFILE
PHYSICAL FEATURES
Land Area: 6,500 hectares Distance from Manila: 56 km. South of Manila Boundaries: North: Municipality of Silang, Mendez & Amadeo South: Province of Batangas East: Province of Laguna West: Municipality of Alfonso
Topography: Characterized by mixed topography
Major Rivers/ Lakes/ Mountains: Mt. Gonzales
Demography Total population : 61,623 (2007 NSO) Male/ Female ratio : 1:2 Population density : 9 persons/ha. No. of Household : 10,068 (2006) Ave. Households : 6 Birth Rate : 2.7 Death Rate : 2.90
SOCIAL SECTOR
HEALTH
Malnutrition Rate : 0.32% Morbidity Rate Mortality rate : 3.80
Health Facilities Public Private
No. of Health Centers 34 - No. of Hospitals 1 1 No. of Medical Clinics 1 9 No. of Dental Clinics 2 6 No. of Daycare Centers 29 4
Health Personnel Gov’t Employee Private
No. of Doctors 13 25 No. of Nurses 3 10 No. of Dentists 1 5 No. of Midwives 7 1 Others: RSI 3
5 TAGAYTAY CITY CITIZENS’ CHARTER CITY PROFILE
EDUCATION
Literacy Rate 99.51%
Educational Institution Public Private
No. of Pre– Schools Daycare Center 31 11 No. of High Schools 3 8 No. of Colleges 1 4 No. of Universities - - No. of Voc’l Schools 1 1
Current Enrollment
Elementary 6,645 1,622 High School 4,670 526 Tertiary ______
Teacher– Student Ratio Public Private Elementary 1:35 1:25 High School 1:35 1:15
GOVERNMENT HOUSING
No. of Housing Projects 15 No. of Family Beneficiaries 760
RELIGION AND CULTURE % (pop) Roman Catholic 95.36 Iglesia ni Kristo 3..37 Protestant 1.07 Other denominations 0.20%
DIALECTS Tagalog, Ilongo, Waray, Bicol
ECONOMY Income Amount of Annual Income - Php 532,648,525.50 Major Source of Income - Internal Revenue & Specific Tax Allotment (IRSTA) Employment Labor Force Population : 36,974 Employment rate :
TAGAYTAY CITY CITIZENS’ CHARTER 6 CITY PROFILE
AGRICULTURE Major Crops Annual Production Area Planted (MT) (HAS) Coffee 575.875 579.70 Pineapple 3,400 291.33 Camote 684 45.6
Livestock Annual Production (MT) Cattle 355 Swine 2,500 Poultry 15,000 Others: Goat 250
Trade and Industry Major Industry/ Products: Bio– Foods Exports: Coffee, pineapple, asparagus and cut flower
TOURISM
HISTORICAL 41st DIVISION USAFFE MARKER Tagaytay played a significant role in Philippine history. During WWII, Filipino revolutionaries found refuge on its vast forest and ridges. It was used as the landing site and sanctuary for paratroopers on their way to liberate Manila in 1945. The 41st USAFFE marker is a place where you will know more about Tagaytay’s rich history. It is located beside the Tagaytay International Convention Center, Kaybagal South, Tagaytay City.
11th AIRBORNE DIVISION MARKER
On February 03,1945, the 11th Airborne Division of Lt. Gen. William Krueger’s 8th army airdropped military supplies and personnel on the Tagaytay Ridge amidst enemy ground fire. Their mission: to secure Tagaytay City and guarantee the easy flow of troops and supplies to Manila, an action later proved as significant to the Manila liberation. A marker was installed at the Silang Crossing Rotonda to honor the event.
CULTURAL
JAPANESE GARDEN This 1,200 sq. meters garden was constructed to inculcate the value of freedom, peace and international unity into the heart and minds of the people and signify friendship from among the Japanese and Tagaytay people . It is located beside Picnic Grove, Sungay East, Tagaytay City.
7 TAGAYTAY CITY CITIZENS’ CHARTER CITY PROFILE
TAGAYTAY HIGHLANDS A master planned blending of natural and man-made wonders dedicated to leisure at its best. It is located at Calabuso, approximately 8 to 9 kms away from Silang Crossing (Rotunda).
PICNIC GROVE Located at Sungay East, 3 kms. away from Silang Crossing (Rotunda). It is managed by the City Government of Tagaytay. It is suitable for picnics, horse backriding, and sightseeing. It also offers services for seminar, accommodations, overnight stay, etc.
PEOPLE’S PARK IN THE SKY An artful blending of natural and man-made attractions, poised on the highest point of Tagaytay City. It stands on a 4,516 sq., meters solid ground and overlooks four bodies of water– Taal Lake, Balayan Bay, Laguna de Bay and Manila Bay. It is located at Dapdap West and Dapdap East, approximately 6 to 7 kms. away from Silang Crossing ( Rotunda).
RELIGIOUS
SISTER– SERVANTS of the HOLY SPIRIT of PERPETUAL ADORATION A place where one can ask for prayer request through the intercession of the contemplative nuns. It is located at Maitim II East at the back of St. Augustine Seminary.
OUR MOTHER OF FAIR LOVE Located at People’s Park in the Sky. Hundreds of devotees of the Blessed Virgin Mary visit the place paying homage and offering flowers. A chapel near the City Hall was constructed.
OUR LADY of LOURDES PARISH CHURCH A Parochial Church of western and northern part of Tagaytay City, It is located at Silang Crossing West.
INA NG LAGING SAKLOLO PARISH CHURCH Located at Sungay West, a Parochial Church of Eastern and Southern part of Tagaytay City.
ST. MICHAEL THE ARCHANGEL Inaugurated last Feb. 12, 2004 located at the Centrum Rotunda near the City Hall building. It is acclaimed to be the biggest in the entire province (almost three stories in height) and is now drawing huge number of visitors.
FESTIVAL/ EVENTS
February 3 - Tagaytay Liberation Day 11th Airborne Division Usaffe
TAGAYTAY CITY CITIZENS’ CHARTER 8 CITY PROFILE
11 - Feast of Our Lady of Lourdes 14 - Pista ng Pag-ibig April Holy Week Celebration Pabasa (City Hall Complex) Good Friday—Station of the Cross (People’s Park in the Sky) 24 - Character Program Anniversary June 21 - Araw ng Tagaytay 27 - Feast of Our Mother of Perpetual Help
INFRASTRUCTURE
Roads Length Condition (concrete/asphalt/gravel/dirt) National 39.70 asphalt Provincial City 29.8293 (concrete/asphalt) Barangay 68.406 (concrete/asphalt/grave dirt) No. of Bridges per Type (concrete, bailey, wooden)
Name of Bridge Type Alingayngay Bridge Concrete Pinaglintikan Bridge Concrete Sta. Rita Bridge Bailey Zambal Bridge Bailey
UTILITIES
Water Supply - (Tagaytay City Water District) Major Sources of potable water supply : spring % of Household served = 96% % of Barangays served = 100%
Power Supply (MERALCO) Existing electric cooperative = none % of household served = 98.43% % of barangays served = 100%
9 TAGAYTAY CITY CITIZENS’ CHARTER CITY PROFILE
SISTER CITIES
Foreign Countries In the Country
1. Amman Jordan 1. Iriga City 2. Las Vegas, Nevada, USA 2. Bacolod City 3. Tainan City, Republic of China 3. Daraga, Albay 4. Manningham, Victoria, Ausralia 4. Palayan City 5. Goulbourn, Ontario, Canada 5. Surigao City 6. Fukouka, Japan 6. Sorsogon City 7. Cuernavaca, Mexico 7. Daet City
9 TAGAYTAY CITY CITIZENS’ CHARTER
1 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ASSESSOR’S OFFICE ABOUT THE SERVICE
Preparation of tax declaration shall be done upon presentation of documents by the owner or author- ized representative.
FEES: Transfer Tax (for Transfer of Ownership) .75% of 1% of the total consideration or its fair market value whichever is higher. Processing Fee – P50.00 Tax Declaration - P 50.00
REQUIREMENTS:
FOR TRANSFER OF OWNERSHIP Deed of Absolute Sale – in Case of Sale Deed of donation in case of Donation Deed of extrajudicial Settlement of Estate –in case of inheritance Affidavit of Consolidation-in case of foreclosure Xerox Copy of Certification of Title Certification Authorizing Registration (Capital Gains Tax) Certification of Non-Tax Delinquency Official receipt of transfer Tax and Processing Fee Approve Subdivision Plan or sketch plan in case of portion sale
FOR NEWLY DECLARED BUILDINGS AND OTHER IMPROVEMENTS Building Plan Building Permit Construction Estimate/Bill of Materials Certificate of Occupancy/Certificate of Completion Sworn Statement
FOR MACHINERIES Sales invoice Cost of Basic Machine Cost of Auxiliaries and/or Optional Accessories Freight from source to the site Insurance Bank Charges Documentation Brokerage, arrastre and heavy lifts Custom duties and taxes Installation which includes controls and wirings electrical and mechanical Connections, millwrights work and foundation.
TAGAYTAY CITY CITIZENS’ CHARTER 2 CITY ASSESSOR’S OFFICE
SWORN STATEMENT
FOR SUBDIVISION/CONSOLIDATION REQUIREMENTS: Letter Request Approved Subdivision/Consolidation Plan Technical Descriptions Xerox Copy of New Transfer Certificate of Title (if titled)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Submit Requirements and examine 10 minutes The submitted documents SONIA M. TORRES Local Assessment Operations Officer I NOTE: Simple transfer of ownership is Directed to the encoder for ANNABEL CARAAN Preparation of Tax Declaration. Casual Employee
DOROTEA P MOJICA Draftsman II
RUMER BAYOT Contractual Employee Preparation of Tax Declaration 2 minutes OFELIA G. ANGCAYA Administrative Assistant. II For newly constructed/undeclared Building & other improvements. ROSALINDA P. SIMAN Local Assessment Operations Officer SUBMIT REQUIREMENTS - Present the certificate of occupancy 5 minutes ROSALINDA P. SIMAN and sworn statement. Local Assessment Operations Officer
FIELD INSPECTION - Conduct ocular inspection on the 2 hours ABNER M. ANACAY Property subject for appraisal & Draftsman II Assessment.
3 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ASSESSOR’S OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE FIELD APPRAISAL AND ASSESSMENT SHEETS ABNER M. ANACAY Prepares FAAS 40 minutes Draftsman II
Appraise /Assessed in accor- ROSALINDA P. SIMAN dance with the approved Local Assessment Operations Officer III schedule of Market Value
Review and recommend ap- 10 minutes GEORGE BAYHON proval of the prepared Admin Aide I FAAS ENGR. GREGORIO M. MONREAL Approved prepared tax 5 minutes City Assessor declaration
FOR SUBDIVISION/CONSOLIDATION
SUBMIT REQUIREMENTS
Approved Subdivision/Consolidation Plan GLORIA P. PENALES Taxmapper III Prepares Field Appraisal & Assessment Sheets as to land sketch, area and boundaries MARCOS NOEL CORTEZ Taxmapper II Prepares FAAS as to Appraisal and assess- ment in accordance with the Approved Schedule of Market Value (SMV)
Review and recommend approval of pre- ROSALINDA P. SIMAN pared FAAS Local Assessment Operations Officer III Prepares tax declaration of the subdivided/ consolidated and parcels
Approve Tax Declaration ENGR. GREGORIO M. MONREAL City Assessor
TAGAYTAY CITY CITIZENS’ CHARTER 4 CITY ASSESSOR’S OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE RECORDS SAFEKEEPING SONIA M. TORRES Approved tax declarations including all Local Assessment Operations supporting documents Officer I
EVA B. VILLANUEVA Assessment Clerk I
5 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ASSESSOR’S OFFICE ABOUT THE SERVICE In securing Certified True Copies of tax declaration and certifica- tion, authorization letter should be pre- sented in case the requisitioner is not the registered or declared owner.
REQUIREMENT(S):
Authorization letter in case the requisitioner is not the registered or declared owner.
FEES: Certification Fee – P 20.00 per Tax Declaration P20.00 per Certification of Assessment Record
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
File request to the front liner 5 minutes SONIA M. TORRES Subject to the approval of the City As- Local Assessment Operations sessor Officer I
ANNABEL CARAAN Casual Employee
RUMER M. BAYOT Contractual Employee
Prepares CTC of tax declaration and 2 minutes ANNABEL C. CARAAN Certification Staff
SUSANA PENALES Admin. Aide I
Prepares trace back of CTC of tax decla- 1 week SONIA M. TORRES ration Local Assessment Operations Officer I
TAGAYTAY CITY CITIZENS’ CHARTER 6 CITY TREASURER’S OFFICE ABOUT THE SERVICE
Real property tax payments are paid at the Land Tax Divi- sion of the City Treasurer’s Office. Taxpayers may choose to pay on an annual or quarterly basis. Discounts are given to those who pay in advance. REQUIREMENTS: Copy of latest real property tax official receipt or; Copy of latest real property tax declaration or; If none of the above, give the complete name of the declared owner or the Property Index Number (PIN)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Computation of RPT
Taxpayer presents the requirements at 1 minute per ANNA MARIE C. MABUTI the assigned window for computation. PIN Casual Employee A Statement of Account (SOA) is, then, printed. LORIELYN ELPOS Casual Employee
Verification
The clerk verifies the accuracy of the 2 minutes per ANNA MARIE C. MABUTI tax bill. It is, then, released to the tax- PIN Casual Employee payer.
Payment
Taxpayer presents the SOA to an as- 2 minutes per CAROLINA M. JORGE signed teller at the counter and pays receipt Administrative Aide IV the taxes due. An official receipt is issued to the taxpayer. ANISIA P. BAYOT Administrative Aide I
7 TAGAYTAY CITY CITIZENS’ CHARTER CITY TREASURER’S OFFICE ABOUT THE SERVICE
A Certificate of No Delinquency/ Tax Clearance is made at the Land Tax Division of the City Treasurer’s Office, and is issued to taxpayers who have religiously paid their taxes on time.
REQUIREMENTS: Copy of latest real property tax official receipt; Certification Fee / Tax Clearance Official Receipt; If the requisitioner is not the declared owner: Special Power of Attorney or Authorization Letter from the property owner and other supporting documents like valid ID of the owner and representative.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Request & Verification
Client requests for certification, present the 3 minutes per ANNA MARIE C. MABUTI requirements, and inform the assigned per- property Casual Employee sonnel the purpose of the requested clear- ance. CAROLINA M. JORGE Administrative Aide IV The clerk verifies if the current year of the
real property tax was paid. ANISIA P. BAYOT Client fills-up the request form. Administrative Aide I
Payment for Certification
Client proceeds to the License Division, pays 2 minutes ANTHONY DIMAPILIS the Certification Fee and gets his/her Tax Revenue Collection Clerk I Clearance Official Receipt. JENNY ROSE ANGCAYA Contractual Employee
TAGAYTAY CITY CITIZENS’ CHARTER 8 CITY TREASURER’S OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Processing & Printing of Tax Clearance
Client submits the requirements. 1 minute per any assigned personnel from the clearance Land Tax Division, CTO The tax clearance is then printed.
Approval & Issuance
The Chief of the Land Tax Division 1 minute ALEX B. MENDOZA signs the tax clearance. OIC– Land Tax Division It is then issued to the client.
9 TAGAYTAY CITY CITIZENS’ CHARTER CITY TREASURER’S OFFICE
REQUIREMENTS: Certificate Authorizing Registration ( CAR ) Deed of Sale Latest Tax Declaration Certification of No-Improvement Tax Clearance
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Present all the requirements at win- 1 minute dow 4 and 5. ANTHONY DIMAPILIS Revenue Collection Clerk I
JENNY ROSE ANGCAYA Contractual Employee
Computation of Transfer Tax 1 minute ANTHONY DIMAPILIS Revenue Collection Clerk I
JENNY ROSE ANGCAYA Contractual Employee
Presentation of Official Receipt 1 minute ANTHONY DIMAPILIS Record of Transfer Tax at the logbook. Revenue Collection Clerk I Authentication JENNY ROSE ANGCAYA
Contractual Employee
TAGAYTAY CITY CITIZENS’ CHARTER 10 CITY TREASURER’S OFFICE
REQUIREMENTS: Application form from Sangguniang Panlungsod for new Applicants Computation from Sangguniang for Renewal applicants
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Present the application form at win- 1 minute ANTHONY DIMAPILIS dow 4 and 5. Revenue Collection Clerk I
JENNY ROSE ANGCAYA Contractual Employee
Presentation of Official Receipt. I minute Clients goes back to Sanggunian to ANTHONY DIMAPILIS present the official receipt. Revenue Collection Clerk I
JENNY ROSE ANGCAYA Contractual Employee
Issuance of Sticker for renewal appli- 1 minute TERESITA C. BAAS cants. Budget Officer I
11 TAGAYTAYTAGAYTAY CITYCITY CITIZENS’CITIZENS’ CHARTERCHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE
The purpose of this service is to provide for diagnosis and treatment illnesses and give appropriate and necessary medical services.
This service is available at the city health office (CHO) to any person/individual who needs medical assistance.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE ADMIT CLIENT FOR OPD
Nursing attendant on duty asks client 2 MINUTES Nursing attendant on duty reason for consultation and writes client’s data on the dispensary book.
ASSESSMENT OF PATIENT
Midwife on duty takes medical history 2 MINUTES Nursing attendant on duty of patient. Gets vital signs and re- cords in the individual treatment re- cord form (itr). Then, she refers the patient to the physician in duty.
EXAMINATION OF PATIENT
PHYSICIAN ON DUTY AT THE CITY 5 TO 10 MIN- DR. LIZA FE F. CAPUPUS HEALTH OFFICE: UTES Medical Officer V
Examines patient
Prescribes appropriate medicine and gives medical advice
Refers patient to assigned personnel for issuance of medicine
If hospitalization is required, fill-up referral form to the hospital or choice.
TAGAYTAY CITY CITIZENS’ CHARTER TAGAYTAY CITY CITIZENS’ CHARTER 12 CITY HEALTH OFFICE ABOUT THE SERVICE
The purpose of this service is to facilitate provision of immuniza- tion to children 0 to 11 months old to avoid the development of child- hood diseases.
The City Health Office (CHO) also provides immunization to pregnant women to prevent the occurrence of tetanus neonatorum in infants.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE REGISTRATION
Midwife on duty/ EPI nurse coor- 3 MINUTES DAN SANARES dinator gathers necessary data Nurse I about the child or pregnant woman to be immunized. She/He reviews past immunizations given to the child or pregnant mother.
IMMUNIZATION
Midwife on duty/ EPI nurse gives 5 MINUTES MON- GRACE ALMAREZ immunization as requested. TUE - DOLORES LEGASPI WED-ZENAIDA ALCAZAR THUR - THELMA CRIZALDO FRI - JOSEPHINE ALFEREZ
POST-IMMUNIZATION INSTRUC- TIONS 2 MINUTES DAN SANARES Midwife gives mother post- Nurse I immunization instructions and informs her about the schedule/s for the next round/s of immuniza- tion.
13 TAGAYTAY CITY CITIZENS’ CHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE
This service, inclusive of oral prophylaxis, dental examination, tooth extraction, and dental restora- tion, is available to pre-school and school-age children, pregnant moth- ers and other adults to prevent and treat dental diseases. Clients may avail of the service at the CHO. Tooth extraction is avail- able on Mondays and Thursdays and dental consultation is available every Tuesday, Wednesday, and HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE REGISTRATION
Register name in a logbook and 5 MINUTES BHW on duty receive a call number. Nursing attendant on-duty takes and re- cords patient's blood pressure. TOOTH EXAMINATION
DENTIST PERFORMS: 45 MINUTES
Tooth examination DR. YOLANDA MALIGAYO Dentist III Tooth extraction (if needed)
Post-extraction instructions about DR. ETHEL JOY MARQUEZ oral health Dentist I
Prescription of medicine, if needed.
TAGAYTAY CITY CITIZENS’ CHARTER 14
CITY HEALTH OFFICE ABOUT THE SERVICE
The City Health Office (CHO) manages an anti-tuberculosis program. the purpose is to identify and treat patients with tuberculosis (TB). drugs and medicine are provided free-of- charge.
WHO MAY AVAIL OF THE SERVICE: Any person manifesting the following symptoms may have tuberculosis:
Persistent coughing for 2 weeks or more
Fever
Progressive weight loss
Chest or back pains
Hemoptysis or recurrent blood streak sputum
Loss of appetite
Tiredness/night sweating
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE INQUIRY
ROLAND ANDREW DE GUZMAN Inquire about the tb drug dispensary 2 MINUTES Nurse I and the requirements.
RECEIVE INSTRUCTIONS
ROLAND ANDREW DE GUZMAN Client receives instructions for proper 3 MINUTES Nurse I sputum collection.
15 TAGAYTAY CITY CITIZENS’ CHARTER CITY HEALTH OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE COLLECTION AND SUBMISSION OF SPECIMEN 10 MINUTES EDITH B. MIRANDO Medical technologist collects sputum Medical Technologist I specimen for examination.
Client receives information as to the date of release of result. Enrollment of patient
Functions of the TB coordinator or 30 minutes ROLAND ANDREW DE GUZMAN nurse on duty: Nurse I
Assesses the patient, if eligible as national tuberculosis program (NTP) beneficiary
If eligible, enrolls patient and issues NTP identification card
Gives patient info-education about TB disease and control and the impor- tance of the directly observed treat- ment for short course chemotherapy with his/her treatment partner.
Issues initial TB drug. Supply to treat- ment partner and instruct patient where to report for his daily intake of TB drugs and schedule of follow-up sputum re-exam.
TAGAYTAY CITY CITIZENS’ CHARTER 16
CITY HEALTH OFFICE ABOUT THE SERVICE Establishments, companies, and government agencies may require health certificates from their em- ployees or applicants. some exam- ples are those who are applying for a driver's license at the Land Trans- portation Office (LTO) and people seeking job employment. Schools may also require stu- dents to secure a medical certificate before they are allowed to enroll, or upon return to school after incur- FEES: ring an illness or hospitalization.
ISSUANCE OF MEDICAL CERTIFICATE FREE CERTIFICATION FEE FOR DRIVER’S LICENSE FREE
CERTIFICATION FEE FOR EMPLOYMENT & OTHER PURPOSES FREE
CERTIFICATION FEE (MEDICAL CERT.) FREE
REQUIREMENTS
FOR APPLICANTS FOR A DRIVER'S LICENSE:
Results of drug test
Certification fee
FOR EMPLOYMENT AND OTHER PURPOSES:
Results of blood test (CBC)
Results of chest x-ray
Results of urinalysis
Results of drug test
Certification fee
17 TAGAYTAY CITY CITIZENS’ CHARTER CITY HEALTH OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Go to the city health office
Personnel instruct client to pay re- 2 MINUTES MIDWIFE ON DUTY quired certification fee and present official receipt.
Register client
Personnel accomplish certificate form 2 MINUTES MIDWIFE ON DUTY and refers client to the physician on duty.
ISSUANCE OF CERTIFICATE
Physician on duty assesses and exam- 2 MINUTES DR. LIZA FE F. CAPUPUS ines the client before signing the cer- Medical Officer V tificate form.
Health or medical certificate is issued to client.
TAGAYTAY CITY CITIZENS’ CHARTER 18
CITY HEALTH OFFICE ABOUT THE SERVICE The city health office issues a sanitary permit to oper- ate in all business establishments after the actual inspection. Health cards are being used to operators and employees after physical examination and after attending the food handlers class to all food handlers.
FEES : HEALTH CERTIFICATE FEE = P 50.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Present official receipt for health 1 MINUTE FELISA BATINO certificate fee to the person-in-charge Sanitary inspector
Assess completeness of requirements. 1 MINUTE FELISA BATINO Sanitary inspector
Register client and purpose of issu- 2 MINUTES FELISA BATINO ance. Sanitary inspector
Accomplish health card, sanitary per- 4 MINUTES FELISA BATINO mit form and business license. Sanitary inspector
Submit accomplished forms to city 1 MINUTE DR. LIZA FE F. CAPUPUS health officer or medical officer iv for Medical Officer V signature.
RELEASE OF HEALTH CARD AND SANI- 1 MINUTE FELISA BATINO TARY PERMIT Sanitary inspector
19 TAGAYTAY CITY CITIZENS’ CHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE The City Health Office provides a comprehensive maternal care program for pregnant and lacta- ting mothers
Normal Vaginal Spontaneous Php 800.00 DELIVERIES Delivery New Born Care Php 80.00/day
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU Registration
Midwife accomplishes home-based MIDWIFE ON DUTY maternity record (HBMR) card of 5 minutes the mother
Prenatal Examination Health Education 8 minutes Functions of the midwife on Duty: MIDWIFE ON DUTY Checks client's abdominal palpita- tions and informs the mother of her findings
Gives mother health instructions on proper nutrition and maternity care
Emphasizes the importance of reporting to the CHO once she feels the occurrence of pregnancy danger signs
Gives mother maternity care ser- vices
TAGAYTAY CITY CITIZENS’ CHARTER 20
CITY HEALTH OFFICE
ABOUT THE SERVICE The City Health Office (CHO) manages a family planning program to improve family health and welfare through education and provision of family planning aides.
This service is provided free of charge to all interested citizens.
PROGRAM COVERAGE
THE PROGRAM HAS THE FOLLOWING SERVICES:
BASIC FAMILY PLANNING EDUCATION PROVISION OF FAMILY PLANNING COMMODITIES INFORMATION ON FAMILY PLANNING METHODS HEALTH EDUCATION (ESPECIALLY REGARDING EXAMINA- TIONS/TESTS NEEDED BY CLIENTS RELATIVE TO THE FAMILY PLANNING METHOD CHOSEN; AND MEDICAL MANAGEMENT OF PROBLEMS RESULTING FROM THE METHOD USED)
THE FAMILY PLANNING OFFICE IS IN-CHARGE OF RENDERING THESE SERVICES
21 TAGAYTAY CITY CITIZENS’ CHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE Pre-Marriage Ccounselling seminars are held every Wednesday, from 8:00 am to 5:00 pm. facilitators from differ- ent agencies conduct seminars. the PMC certificate is awarded to partici- pants right after the activity.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE REGISTER IN THE LOGBOOK
Couple proceeds to CPNO before 5 minutes DOLORES LEGASPI 8:00 am and register their names Midwife I in the logbook for record pur- poses. CONDUCT OF SEMINAR
Person-in-charge directs the cou- 8 hours DOLORES LEGASPI ples to the social development Midwife I center multi-purpose hall where pre-marriage counseling seminars are held.
AWARDING OF CERTIFICATES 2 minutes DOLORES LEGASPI Midwife I PMC certificates are given right after the seminar.
TAGAYTAY CITY CITIZENS’ CHARTER 22 CITY HEALTH OFFICE ABOUT THE SERVICE Aside from DMPA injec- tions, the city health office dispense family planning sup- plies to clients who would like to use contraceptives. The usual supplies consist of condoms and family plan- ning pills. these are given for free.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE EVALUATION OF CUSTOMER
Person-in-charge evaluates the 5 minutes customer through medical & ob- stetrical-gynecological history
taking to determine if pills or con- doms are not contraindicated.
ISSUANCE OF SUPPLIES
Issue supplies of condoms or 5 minutes pills; and discusses with client the method for using the contracep- tive, as well as its normal side effects.
REGISTER IN THE LOGBOOK 2 minutes Client registers his/her name in the logbook for documentation purposes.
23 TAGAYTAY CITY CITIZENS’ CHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE Depo-medroxy progesterone acetate (DMPA) is a temporary and long-acting family planning method given via intra-muscular injection. Married women of reproductive age (MWRA) may request the CHO to provide this service for free. DMPA must be administered every 3 months. HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Request for DMPA injection
Go to CHO and request for DMPA 5 to 10 min- NURSE ON DUTY injection. utes MIDWIFE-ON-DUTY Present DMPA card
Present DMPA card to the person- 5 to 10 min- NURSE ON DUTY in-charge. utes MIDWIFE-ON-DUTY For new acceptors, person-in- charge conducts medical & obstet- rical / gynecological history-taking to evaluate the customer if DMPA injection is not contraindi- cated. She, then, informs the client about how DMPA works and its normal side effects.
VALIDATION OF RECORD AND APPOINTMENT DATE 5 to 10 min- NURSE ON DUTY Person-in-charge validates record utes and appointment date (whether DMPA is supposed to be injected on MIDWIFE-ON-DUTY a particular date) and takes client's blood pressure.
TAGAYTAY CITY CITIZENS’ CHARTER 24
CITY HEALTH OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Administration of DMPA injection
If client's blood pressure is within 5 to 10 min- NURSE ON DUTY normal limits, person-in-charge ad- utes ministers DMPA injection. MIDWIFE-ON-DUTY Next appointment
Person-in-charge informs the client of 5 to 10 min- NURSE ON DUTY her next appointment. utes MIDWIFE-ON-DUTY
Register in the logbook
Client registers his name in the log- 5 to 10 min- NURSE ON DUTY book for documentation purposes. utes MIDWIFE-ON-DUTY
25 TAGAYTAY CITY CITIZENS’ CHARTER CITY HEALTH OFFICE ABOUT THE SERVICE The city health office does not provide female permanent contra- ception or ligation as a family planning service. However, married women of reproductive age (MWRA) may request for referral to their hospi- tal/s of choice for ligation/ volun- tary sterilization (VS) program.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE INTERVIEW
Person-in-charge requests the client 6 minutes DOLORES LEGASPI for personal data. Midwife I
COUNSELING
CHO conducts counseling regarding 6 minutes DOLORES LEGASPI the client's chosen method of family Midwife I planning. SCREENING OF CLIENT
Person-in-charge conducts screening 6 minutes DOLORES LEGASPI through medical and obstetrical- Midwife I gynecological history taking and physical examination.
SIGNING OF CONSENT FORM
Client signs a consent form specifying 6 minutes DOLORES LEGASPI her consenting to the ligation surgical Midwife I procedure.
REFERRAL AND FINAL INSTRUC- TIONS 6 minutes DOLORES LEGASPI Coordinator issues a referral, and Midwife I provides client with final instructions so that she can avail of the voluntary sterilization program of the BMC.
TAGAYTAY CITY CITIZENS’ CHARTER 26 CITY HEALTH OFFICE ABOUT THE SERVICE The city nutrition office (cpno) provide food and vitamin supple- ments to malnourished pre-schoolers and pregnant mothers to improve their nutritional status. This forms part of the city's cam- paign against malnutrition in pre- schoolers and expectant mothers.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE MAKE A REQUEST 8 minutes Barangay Nutrition Scholar
Request for food and vitamin supple- ENGR. EMILMA U. PELLO ments. OIC– Nutrition Office
ASSESSMENT OF NUTRITIONAL 8 minutes Barangay Nutrition Scholar STATUS ENGR. EMILMA U. PELLO Person-in-charge assesses the nutri- OIC– Nutrition Office tional status of the child or pregnant mother through observation and weight taking. DATA GATHERING AND COUNSELING 8 minutes Barangay Nutrition Scholar
If client is found severely malnour- MARIETTA DOGELIO ished, nutritionist conducts data gath- Social Welfare Aide I ering and one-on-one counseling with the mother or guardian to improve the nutritional status of the child or preg- nant mother. RELEASE OF SUPPLEMENTAL FEED- 8 minutes ING PREPARATIONS
Client receives supplemental feeding preparations from nutritionist. The client is asked to and registers the mother and child's name in a logbook for record and monitoring purposes.
27 TAGAYTAY CITY CITIZENS’ CHARTER
CITY HEALTH OFFICE ABOUT THE SERVICE The release of nutri-mix preparations is part of the city's campaign against mal- nutrition, especially in infants.
"Nutri-mix" is given to 4 to 11-month old infants regardless of nutritional status to provide them with additional weaning food. it contains food with high nutritional value and comes in various blends of soya, rice, choco and cereals. barangay nutrition scholars (bns) are the primary movers in the processing and distribution of nutri- mix preparation. Iodized salt is also distributed to the different barangays through the BNS to prevent goiter and other iodine deficiency HOW TO AVAIL OF THE SERVICE disorders among Tagaytay constituents.
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE REQUEST FOR NUTRI-MIX PREPARA- TION AND IODIZED SALT 5 minutes Nutrition Coordinator Client or barangay nutrition scholar (BNS) goes to the CNO and requests for the service. CHECKING OF RECORDS
Person-in-charge checks the records 5 minutes Nutrition Coordinator to determine the total number of nutri -mix preparations or iodized salt to be released. COUNTING OF COMMODITIES
Person-in-charge proceeds to the nu- 5 minutes Nutrition Coordinator trition center where commodities are kept and counts the appropriate num- ber of commodities to be released. RELEASE OF NUTRI-MIX PREPARA- TION OR IODIZED SALT
Client or BNS receives commodities and acknowledges receipt in a log- book.
TAGAYTAY CITY CITIZENS’ CHARTER 28
CITY HEALTH OFFICE ABOUT THE SERVICE Counseling is a major inter- AVAILING OF personal tool used to motivate clients for family planning COUNSELING ON method acceptance. NUTRITION AND It can also provide mothers of malnourished children and FAMILY malnourished pregnant and lac- tating mothers information on PLANNING nutrition geared towards improv- ing nutritional status.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
REQUEST FOR INFORMATION Go to CPNO and state request for MARIETTA DOGELIO information/service to person-in- Social Welfare Aide I 10 TO 15 charge. MINUTES
COUNSELING Person-in-charge conducts coun- seling to the client, and may issue 10 TO 15 MARIETTA DOGELIO IEC materials for reference. MINUTES Social Welfare Aide I
REGISTER IN THE LOGBOOK Client registers his name in the logbook for documentation pur- 10 TO 15 MARIETTA DOGELIO poses. MINUTES Social Welfare Aide I
29 TAGAYTAY CITY CITIZENS’ CHARTER
OSPITAL NG TAGAYTAY ABOUT THE SERVICE The Ospital ng Tagaytay is funded and operated by the Tagay- tay city government. It is a primary hospital that caters to the citizens of Tagay- tay and neighboring towns who seek general consultation, emer- gency treatment and treatment of minor medical cases. Major surgery and medi- cal cases that require the manage- ment of a tertiary hospital are re- HOSPITAL HOURS ferred to hospitals suggested by the OUTPATIENT DEPARTMENT - 8:00 AM TO 5:00 PM attending medical professionals. EMERGENCY TREATMENT - OPEN 24 HOURS
HOW TO AVAIL OF THE SERVICE (OUT PATIENT DEPARTMENT CONSULTATION
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE REGISTRATION AND TAKING OF 5 MINUTES/ OPD Nursing Attendant VITAL SIGNS PATIENT
Nurse asks the patient to register for record purposes. Nurse takes vital signs. GENERAL CONSULTATION AND PRE- 5– 10 MIN- OPD Medical Officer on Duty SCRIPTION OF MEDICATION UTES (CASE TO CASE BA- SIS) Doctor checks up patient and pre- scribes medication. DIAGNOSTIC TEST 10-30 MIN- Medical Technologist UTES Patient undergoes diagnostic tests. 1-2 DAYS FOR SEND OUT
ADMISSION FOR HOSPITAL CONFINEMENT (IF NECESSARY) IF NECESSARY, MEDICAL OFFICER ADMITS THE PATIENT FOR HOSPITAL CONFINEMENT .
TAGAYTAY CITY CITIZENS’ CHARTER 30
OSPITAL NG TAGAYTAY
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE TREATMENT OF URGENT CASES
GO TO THE EMERGENCY ROOM 5 MINUTES ER nurse
Patient goes to the emergency room for initial treatment and registration.
MINOR SURGERY
Medical officer on duty performs mi- CASE-TO-CASE Medical officer on duty nor surgical surgeries.
ADMISSION FOR HOSPITAL CONFINEMENT (IF NECESSARY)
IF NECESSARY, MEDICAL OFFICER ADMITS THE PATIENT FOR HOSPITAL CONFINEMENT TREATMENT OF EMERGENCY OR LIFE- THREATENING CASES
1 MINUTE ER NURSE GO TO THE EMERGENCY ROOM
Patient is brought to the emergency room for immediate medical manage- ment.
DIAGNOSTIC TEST 5-10 MINUTES MEDICAL TECHNOLOGIST
Patient undergoes diagnostic tests.
31 TAGAYTAY CITY CITIZENS’ CHARTER
OSPITAL NG TAGAYTAY
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE DAILY ROUNDS Attending Physician
Medical officer on duty performs daily 10 minutes/ Medical officer on duty rounds of patients for evaluation and patient review of medications. Ward nurse on duty DISPOSITION AND DISCHARGE
DISCHARGE ORDER Medical officer on duty
Doctor orders the discharge of patient 10 minutes Attending Physician to the nurse. A chart of billing is pre- pared and the nurse instructs the patient or relatives to inquire about the amount to be paid.
PREPARATION OF BILL OR STATE- MENT OF ACCOUNT 10 minutes Billing clerk Billing clerk prepares the bill or state- ment of account of in-patients ready for discharge.
EVALUATION OF TYPE OF PATIENT
Medical social worker evaluates 10-20 minutes Medical social worker desig- whether the patient is entitled to gov- nate ernment subsidy and whether he/she should pay his/her hospital bills or not.
TAGAYTAY CITY CITIZENS’ CHARTER 32
OSPITAL NG TAGAYTAY
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE COLLECTION OF PAYMENTS
Patient or relatives pays for medicine 5 minutes Cashier used and other legitimate hospital charges.
Patient asks for clearance from the cashier and gives it to the ward nurse of guard.
HOME MEDICATION INSTRUCTION
Ward nurse gives home medication 10 minutes Ward nurse on duty instruction to the patient and rela- tives, and orders utility worker to assist patient for discharge.
Preparation of medical certificate
If necessary, a medical records offi- Within 24 Medical records officer cer may issue a medical and medico- hours legal certificate.
33 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is the medi- cal benefit of PHIL- HEALTH members and their beneficiaries.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Client enters the Social Services Room 2 minutes AURORA FELLO Administrative Aide III
DIANA MINGI Casual Employee Client inquires about the required 5 minutes AURORA FELLO documents Administrative Aide III
DIANA MINGI Casual Employee Client leaves the room
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Client enters the Social Services Room 5 minutes AURORA FELLO and submits the PHILHEALTH forms Administrative Aide III and requirements. DIANA MINGI Casual Employee Client leaves the room and pays the hos- pital bills.
TAGAYTAY CITY CITIZENS’ CHARTER 34 OSPITAL NG TAGAYTAY ABOUT THE SERVICE This service is given as finan- cial assistance to indigent patients after an interview and evaluation of hospital social worker. Assis- tance covers Medicines, Labora- tory and X-ray examinations fees.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Patient's relatives enters and submits 10 minutes AURORA FELLO himself/herself for interview. Administrative Aide III
DIANA MINGI Casual Employee
Client submits required documents 2 minutes AURORA FELLO Administrative Aide III
DIANA MINGI Casual Employee AURORA FELLO Client waits for bills computation 3 minutes Administrative Aide III
DIANA MINGI Casual Employee
Client leaves the room and pays the hospital bills.
35 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY
ABOUT THE SERVICE This service is collection of few drops of blood from the new born onto an appropriate collection card and performing biochemical testing to determine if the child has a heritable condition. Based on the Screening result, the early detection of child abnormalities will be identified, thus correction of abnormalities that might result to mental retardation, serious health complications or death can early be detected and treated.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Mother and child proceed to Ward 3 minutes GINA ANACAY Station Nurse I
JANE EMELO Nurse I
Mother pays the required fees 5 minutes Cashier’s Staff
Mother waits for her baby outside the 10 minutes NBS room
GINA ANACAY Mother submits the OR to the NBS staff 2 minutes Nurse I
JANE EMELO Nurse I
Clients leaves the NBS room
TAGAYTAY CITY CITIZENS’ CHARTER 36 OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is the issuance of certifi- cates relative to a child’s birth, death of family member/relative and Medico-legal Certificates for cases that need be used for legal purposes.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Patient/relatives gives court order. 5 minutes MERLINDA OCAMPO Casual Employee
JENNIFER AGUILA Casual Employee
Patient/relatives give the exact date of 10 – 20 min- MERLINDA OCAMPO confinement or check up utes Casual Employee
JENNIFER AGUILA Casual Employee
Patient/relatives receives the Medical 2 days Concerned Consultant Abstract Form or Medico Legal form
Patient/Relatives leave the records office.
37 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is performed by hospital Pharmacists and other pharmacy personnel who ensure that appropriate medicines and medical supplies are available.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Patient's relative presents Prescribed 10 minutes AIMEE JUMARANG medicines if available Pharmacist
MARY JANE BAYOT Nursing Attendant I
ANGELINE RORALDO Casual Employee
FE VILLANUEVA Casual Employee
Patient's relative proceeds to Cashier 15 minutes Cashier’s Staff on Duty for payment
Patient's relative presents the OR to 2 minutes Pharmacist/Staff on Duty the Pharmacist/staff
Patient's relative receives the drugs 5 minutes Pharmacist/Staff on Duty and medications
Relative leaves the Pharmacy.
TAGAYTAY CITY CITIZENS’ CHARTER 38 OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service prepares hospital billing of in-patient based on the hospital care given and the number of days accommo- dated in the hospital. Cashiering services receives the payments from in-patients for discharge and from OPD patients with other related medical examinations per- formed.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client proceeds to Billing section 10 minutes Billing Staff on Duty (Pharmacy)
Client pays the hospital bills 15 minutes Cashier’s Staff on Duty
Patient's relative presents OR to Ward 2 minutes Ward Nurse Nurse Orderly Personnel on Duty
Patient presents the discharge slip to 1 minute Security Guard on Duty the Security Guard
Patient leaves the hospital
39 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is the issuance of cer- tificates relative to a child’s birth, death of family member/relative and Medico-legal Certificates for cases that need be used for legal purposes.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Patient's relative proceeds to Records 10 minutes MERLINDA OCAMPO Section Casual Employee
JENNIFER AGUILA Casual Employee
Relative gives patient's personal infor- 10 minutes Records Officer mation
Relative receives birth/death certifi- 2 days Records Officer cate
TAGAYTAY CITY CITIZENS’ CHARTER 40 OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service caters new and revis- iting patients who submit them- selves for check up and diagnosis by OPD Physicians/Consultants.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client inquires if the doctor is in. 1 minute CARLITO AMULONG Casual Employee
LUCIANA PEREY Casual Employee
Client gives date to OPD personnel 5 minutes CARLITO AMULONG Casual Employee
LUCIANA PEREY Casual Employee
Patient waits for his turn for consulta- CARLITO AMULONG tion Casual Employee
LUCIANA PEREY Casual Employee
Patient proceeds to Consultation room 1 minute ONT Consultant
Pays consultation fees 5 minutes Cashier
41 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service caters to patients with laboratory requests from Attending Phy- sician that needs laboratory examina- tions e.g. Blood chemistry, Urinalysis, Fecalysis, Hematology, HapaB screening, Blood Typing, etc.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE ROSALINDA TIANIA Patient proceeds to the laboratory and 1 minute Medical Technologist 1 submits physicians laboratory request SHIELA DELA CRUZ Medical Technologist 1
LORENA PASCUA Medical Technologist 1
JOHANES CONTEMPRATO Casual Employee MA. ROSA ACUEZA Patient proceed to Cashier for payment 5 minutes Clerk I of laboratory fees. JENITA VILLAPANDO Revenue Collection Clerk II
EMMA JAVIER Cash Clerk IV
MAYLEN GOMEZ Casual Employee ROSALINDA TIANIA Patient submits the OR to the Medical 2 minutes Medical Technologist 1 Technologist and waits for the labora- tory procedure. SHIELA DELA CRUZ Medical Technologist 1
LORENA PASCUA Medical Technologist 1
JOHANES CONTEMPRATO Casual Employee
Patient leaves the Laboratory and waits for result TAGAYTAY CITY CITIZENS’ CHARTER 42 OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is performed for clients with X-ray request and a must for vehicular accident patient/s.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Client enters the X-ray room and presents 2 minutes ESTELITO SEDUCON laboratory request/s. X-ray Technician
CHERRY LEPARDO Casual Employee
RASHIDA DESCALZO Contractual Employee Client proceeds to Dressing room and change 2 minutes ESTELITO SEDUCON laboratory gown. X-ray Technician
CHERRY LEPARDO Casual Employee
RASHIDA DESCALZO Contractual Employee Client positions to the laboratory equipment. 5 minutes Client changes clothes. 2 minutes Client proceeds to Cashier. 5 minutes MA. ROSA ACUEZA Clerk I
JENITA VILLAPANDO Revenue Collection Clerk II
EMMA JAVIER Cash Clerk IV
MAYLEN GOMEZ Casual Employee Client hands over the Official receipt to X-ray 10 minutes ESTELITO SEDUCON staff. X-ray Technician
CHERRY LEPARDO Casual Employee
RASHIDA DESCALZO Contractual Employee
43 TAGAYTAY CITY CITIZENS’ CHARTER OSPITAL NG TAGAYTAY ABOUT THE SERVICE
This service is the distribution of X-ray results usually given after a day when the X-ray is performed.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client enters the X-ray room and pre- 2 minutes ESTELITO SEDUCON sents official receipts X-ray Technician
CHERRY LEPARDO Casual Employee
RASHIDA DESCALZO Contractual Employee
Client waits for the result 5 minutes
Client receives the X-ray result
TAGAYTAY CITY CITIZENS’ CHARTER 44 LOCAL CIVIL REGISTRY ABOUT THE SERVICE It shall be reported by the following: The administrator of the hospital, clinic, or similar institution where the birth occurred; The physi- cian, midwife, or any person who attended the delivery of the child; or In default of the hospital or clinic administrator or attendant-at –birth, either or both of the child’s parents.
On-Time Registration (For Married Parents of the Child)
REQUIREMENTS: 4 copies of accomplished Certificate of Live Birth (COLB) Marriage contract of parents
FEES TO BE COLLECTED: No fees for timely registration of children born to married parents.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accom- 5 minutes RUFINA ANGCAYA plished Certificate of Live Birth (COLB) Admin Aide I with the Marriage contract of parents.
RUFINA ANGCAYA Personnel assigned will review the 10 minutes Admin Aide I documents and record it to the Birth of Registers book. RUFINA ANGCAYA Recorded COLB will then be reviewed 10 minutes Admin Aide I and signed by the City Civil Registrar.
RUFINA ANGCAYA Signed COLB will be stamped with dry 5 minutes Admin Aide I seal for 1 minute release.
45 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY
On-Time Registration (For Unmarried Parents of the Child)
REQUIREMENTS: 4 copies of accomplished Certificate of Live Birth (COLB) Affidavit of Admission of Paternity Certification for Admission of Paternity Transcript of Birth Cedula and 2 valid ID’s 1 Documentary Stamp
FEES TO BE COLLECTED: Legal Instrument P100.00 Certification for Admission of Paternity 50.00 Transcript of Birth certification 50.00 Documentary Stamp 15.00 Employment Certificates, if available
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accomplished 5 minutes RUFINA ANGCAYA Certificate of Live Birth (COLB) with the Admin Aide I Affidavit and photocopy of cedula and ID’s
Client will pay the required fees and submit 5 minutes RUFINA ANGCAYA to the assigned personnel the official receipt Admin Aide I (OR) of payment for documentation of the OR number.
Personnel assigned will prepare certification 10 minutes RUFINA ANGCAYA for Admission of Paternity and Transcript of Admin Aide I Birth and submit it to the City Civil Registrar for signing.
TAGAYTAY CITY CITIZENS’ CHARTER 46 LOCAL CIVIL REGISTRY
On-Time Registration (For Unmarried Parents of the Child)
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Personnel assigned will review the docu- 5 minutes RUFINA ANGCAYA ments and record it to the Birth of Registers Admin Aide I book.
Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA signed by the City Civil Registrar. Admin Aide I
Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA for release. Admin Aide I
47 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY
Delayed Registration (For Married Parents of the Child)
REQUIREMENTS: 4 copies of accomplished Certificate of Live Birth (COLB) Certified copy of Marriage Contract of parents Cedula of parents NSO negative result (for applicants 6 months delayed for registration) Original Baptismal Certificate (latest copy and 2 photo copy) Original Form 137 (latest copy and 2 photo copy/ for applicants who are in school) Voter’s certification (original and 2 photo copy/ for applicants 18 years old and above) Marriage contract of applicant (if married)
FEES TO BE COLLECTED: Tagaytay Born P 65.00 Out-of-town registration 1,240.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
The client submits the duly accom- 5 minutes RUFINA ANGCAYA plished Certificate of Live Birth (COLB) Admin Aide I with the Marriage contract and other needed requirements.
Client will pay the required fees and 5 minutes RUFINA ANGCAYA submit to the assigned personnel the Admin Aide I Official Receipt (OR) of payment for documentation of the OR number.
Personnel assigned will review the 10 minutes RUFINA ANGCAYA documents and prepare notices and non Admin Aide I appearance certificates for attachment to the COLB.
TAGAYTAY CITY CITIZENS’ CHARTER 48 LOCAL CIVIL REGISTRY
Delayed Registration (For Married Parents of the Child)
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client will review all documents for any RUFINA ANGCAYA correction/error in the entry of data. Admin Aide I
Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA signed by the City Civil Registrar. Admin Aide I
MA. PAZ BAYBAY OIC– City Civil registry
Notice will be posted for 12 days as required 12 days RUFINA ANGCAYA by NSO (National Statistics Office). Admin Aide I
Personnel assigned will review the docu- 10 minutes RUFINA ANGCAYA ments and record it to Birth of Registers Admin Aide I book.
Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA for release. Admin Aide I
49 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY
Delayed Registration (For Unmarried Parents of the Child)
REQUIREMENTS: 4 copies of accomplished Certificate of Live Birth (COLB) Cedula of parents and 2 valid ID’s NSO negative result (for applicants 6 months delayed for registration) Original Baptismal Certificate (latest copy and 2 photo copy) Original Form 137 (latest copy and 2 photo copy/ for applicants who are in school) Voter’s certification (original and 2 photo copy/ for applicants 18 years old and above) Marriage contract of applicant (if married) Joint affidavit of 2 witnesses with cedula Affidavit of Admission of Paternity
FEES TO BE COLLECTED: NSO-Negative P 240.00 Out-of-town registration 1,240.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accomplished 5 minutes RUFINA ANGCAYA Certificate of Live Birth (COLB) with the Admin Aide I Marriage contract and other needed require- ments.
Client will pay the required fees and submit 5 minutes RUFINA ANGCAYA to the assigned personnel the Official Receipt Admin Aide I (OR) of payment for documentation of the OR number.
RUFINA ANGCAYA Personnel assigned will review the docu- 10 minutes Admin Aide I ments and prepare notices and non appear- ance certificates for attachment to the COLB.
TAGAYTAY CITY CITIZENS’ CHARTER 50 LOCAL CIVIL REGISTRY
Delayed Registration (For Unmarried Parents of the Child)
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client will review all documents for any 5 minutes RUFINA ANGCAYA correction/error in the entry of data. Admin Aide I
Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA Signed by the City Civil Registrar. Admin Aide I
Notice will be posted for 12 days as required 12 days RUFINA ANGCAYA by NSO (National Statistics Office). Admin Aide I
Personnel assigned will review the docu- 10 minutes RUFINA ANGCAYA ments and record it to the Birth of Registers Admin Aide I book.
Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA for release. Admin Aide I
51 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY ABOUT THE SERVICE
Marriages exempted from the license requirement should be reported to the Office of the Civil Registrar not later than thirty(30) days from the date of marriage. On the other hand, marriages require licenses should be reported to the Office of the Civil Registrar not later than fifteen (15) days after the date of marriage. Events not registered with the period Applying for Marriage License stated above are considered late or de- layed registration.
REQUIREMENTS: NSO/LCRO Copy of Certificate of Live Birth NSO Certificate of No Marriage (CENOMAR) Parental consent (18-20 yrs. old) Parental advice (21-24 yrs old) Pre-Marriage Counselling Seminar (DSWD) Family Planning Seminar (POPCOM) Character Seminar (Character Office) Tree Planting (Agriculture Office) Divorce Order/Annulment Order (if previously married) Certificate of Death (if widowed) Legal Capacity to Contract Marriage (issued by the Embassy if foreign national) Photocopy of Foreign Passport
Note: (all seminars are scheduled every first Friday of the month)
FEES: Application Fees P 100.00 License Fee 200.00 Marriage Counseling Seminar Fee 100.00 Family Planning Seminar Fee 100.00 Character Seminar Fee 100.00 Tree Planting Fee 100.00
TAGAYTAY CITY CITIZENS’ CHARTER 52 LOCAL CIVIL REGISTRY
Applying for Marriage License
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accomplished 3 minutes MARIA FERMA Application for Marriage License. Administrative Aide III
Client will pay the required fees and submit 1 minute to the assigned personnel the Official Receipt MARIA FERMA (OR) of payment for documentation of the Administrative Aide III OR number.
Personnel assigned will prepare the duly 10 minutes MARIA FERMA typewritten application for marriage license. Administrative Aide III
The client will review all documents for 3 minutes MARIA FERMA any correction/error in the entry of data Administrative Aide III and sign.
Personnel assigned will schedule the client 2 minutes MARIA FERMA to attend all required seminars for marriage. Administrative Aide III
Notice for marriage will be posted for 10 10 days MARIA FERMA days as required by NSO (National Statistics Administrative Aide III Office).
Release of license will be after 10 days from MARIA FERMA receipt of complete requirements. Administrative Aide III
53 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY
On-Time Registration of Marriage
REQUIREMENTS: Marriage Contract Certificate to Solemnize Marriage (for civil marriages)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
The client submits the duly accom- 3 minutes MARIA FERMA Administrative Aide III plished Marriage Contract.
Personnel assigned will review the 3 minutes MARIA FERMA Administrative Aide III documents.
Marriage Contract will then be 3 minutes MARIA FERMA Administrative Aide III reviewed and signed by the City
Civil Registrar. MA. PAZ R. BAYBAY OIC– City Civil Registry
Personnel assigned will record the 5 minutes MARIA FERMA Administrative Aide III documents Register Book of Mar- riages.
Release of documents. 1 minute MARIA FERMA Administrative Aide III
TAGAYTAY CITY CITIZENS’ CHARTER 54 LOCAL CIVIL REGISTRY
Delayed Registration of Marriage
REQUIREMENTS: Four (4) copies of Certificate of Marriage that must have been accomplished correctly and completely; Affidavit of delayed registration which shall be executed by the solemnizing officer or the person reporting or presenting the Certificate of Marriage, stating therein the exact place and date of marriage, the facts and circumstances surrounding the marriage and the reason or cause of the delay; and A certified copy of the application for marriage license bearing the date when the marriage license was issued, whenever applicable. NSO Negative Result
FEES: Processing fee 100.00 Certification 165.00
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accomplished 3 minutes MARIA FERMA Marriage Contract with the required attach- Administrative Aide III ments.
Personnel assigned will review the docu- 1 minute MARIA FERMA ments. Administrative Aide III
MARIA FERMA Posting of contract for 10 days from receipt 10 days Administrative Aide III of complete requirements.
Marriage Contract will then be reviewed and 1 minute MARIA FERMA signed by the City Civil Registrar. Administrative Aide III
10 minutes Personnel assigned will record the docu- MARIA FERMA ments Register Book of Marriages. Administrative Aide III
1 minute Release of documents.
55 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY ABOUT THE SERVICE The administrator ( or his author- ized representative) of the hospital, clinic or similar institution where the person died. The person who last attended the deceased (such as physician, nurse, mid- wife, faith healer, or other persons) when the place of death is not in a hospi- tal, clinic or similar institution; or the nearest relative of the deceased or any person who has knowledge of the facts Application for Death Certificate of death, when there is no attendant-at- death or the place of death is not in the REQUIREMENTS: hospital, clinic or similar institution. Four (4) copies of Certificate of Death that must have been accomplished correctly and completely;
FEES: Burial fee 50.00 Cemetery fee 200.00 Transfer of Cadaver 150.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE YOU The client submits the duly accom- 1 minute CAROLINA TOLENTINO plished Death Certificate. Administrative Aide I
Personnel assigned will review the 2 minutes CAROLINA TOLENTINO documents. Administrative Aide I
Death Certificate will then be re- 2 minutes CAROLINA TOLENTINO viewed and signed by the City Administrative Aide I Civil Registrar.
Personnel assigned will record the 3 minutes CAROLINA TOLENTINO documents by the City Civil Regis- Administrative Aide I trar.
Release of documents. 1 minute CAROLINA TOLENTINO Administrative Aide I
TAGAYTAY CITY CITIZENS’ CHARTER 56 LOCAL CIVIL REGISTRY
Delayed Registration of Death
REQUIREMENTS: Four (4) copies of Certificate of Death that must have been accomplished correctly and completely; Affidavit of Delayed Registration (at the back of the Certificate of Death) which shall be executed by the hospi- tal or clinic administrator if the person died in the hospital, clinic or similar institution; or if the person died elsewhere, by the attendant –at-death. In the default of the hospital or the clinic adminis- trator or attendant-at-death, the affidavit shall be executed by any of the nearest relative of the deceased, or by any person having legal change of the deceased when he/she was still alive; and Affidavit of Delayed Registration with cedula NSO negative result
FEES: Processing fee 50.00 Certification fee 100.00 Documentary stamp 15.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The client submits the duly accomplished 1 minute CAROLINA TOLENTINO Death Certificate. Administrative Aide I
Personnel assigned will review the docu- 1 minute CAROLINA TOLENTINO ments. Administrative Aide I
Posting of contract for 10 days from receipt 10 days CAROLINA TOLENTINO of complete requirements. Administrative Aide I
Death Certificate will then be reviewed and 1 minute CAROLINA TOLENTINO signed Administrative Aide I
Personnel assigned will record the docu- 1 minute CAROLINA TOLENTINO ments Register Book of Deaths. Administrative Aide I
Release of documents. 1 minute CAROLINA TOLENTINO Administrative Aide I
57 TAGAYTAY CITY CITIZENS’ CHARTER LOCAL CIVIL REGISTRY ABOUT THE SERVICE NSO-OCRG Extension Office in Tagaytay City was opened for public service on April 24, 2001. Then on February 28, 2005 on the re- establishment of OCRG Extension Office BREQS Tagaytay. From time to time, clientele were as- sisted on the following matters: Request for NSO Copy of Birth, Securing NSO Copy of vital events Marriage, Death and CENOMAR Application of Out of Town Reporting of Birth, Marriage and Death to other Municipalities and Cities REQUIREMENTS: Securing Alien Certification of Regis- tration from the Bureau of Immigra- Fully accomplished NSO forms tion
FEES: Birth, Marriage & Death 140.00 CENOMAR 195.00 City Counterpart 100.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE The client submits the duly accomplished 1 minute ERNA P. BOFILL NSO Forms Administrative Aide I
Personnel assigned will review the docu- 3 minutes ERNA P. BOFILL ments. Administrative Aide I Forms will then be reviewed and signed by 3 minutes ERNA P. BOFILL the City Civil Registrar. Administrative Aide I
MA. PAZ R. BAYBAY OIC– City Civil Registry
Personnel assigned will record the docu- 1 minute ERNA P. BOFILL ments. Administrative Aide I Forms will be then brought to NSO extension 5 minutes ERNA P. BOFILL office for filing and processing of request. Administrative Aide I (Provincial request will then be requested At NSO Trece Martires Branch, all requests Outside Cavite area will be requested at NSO -OCRG, Manila)
Staff assigned for processing of Release of documents. 3 days requests for NSO
TAGAYTAY CITY CITIZENS’ CHARTER 58 CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
ABOUT THE SERVICE A Certificate of Indigency is required by the Public Attorney’s Office (PAO), schol- arship programs of various agencies, PCSO, NSO, Philhealth, among others
REQUIREMENTS: Barangay Certification of Residency Certification from the City Assessor’s Office regarding non-ownership of real property Certificate from the Bureau of Internal Revenue (BIR) as a non-tax filer
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Client writes his/her name and the purpose 1 minute of the visit on the logbook and s signs the ROSALINDA GARCIA same. Social Welfare Aide I
CSWDO personnel conducts a one-o-one 5 minutes/client ELMA M. PATAWE interview with the client to get pertinent OIC– City Social Welfare and Development information. The results of the interview are Office written on an intake sheet.
DORINDA AMBION Social Welfare Officer I
LOLITA MARINDUQUE Social Welfare Aide I
CSWDO personnel prepare the certificate of 1 minute FLOR ROZUL indigency in 2 copies. Casual Employee
CSWDO Chief approves the certificate of 1 minute ELMA M. PATAWE indigency. Client receives his copy. OIC– City Social Welfare and Development Office
Release of documents.
59 TAGAYTAY CITY CITIZENS’ CHARTER CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE ABOUT THE SERVICE
The City Social Welfare and Development Office (CSWDO) pro- actively provides assistance to individuals and families who are victims of natural manmade ca- lamities such as typhoons, floods, and fire.
SERVICE COVERAGE: CSWDO disaster relief assistance covers distribution of relief goods delivery of free food commodities to evacuation centers counseling for affected individuals and families
The Office also facilitates the provisions of financial assistance from national government offices (e.g. Department of Social Welfare and Development, Office of Civil Defense) and other agencies to the families of disaster casualties.
CONTACT PERSONS: Elma M. Patawe, OIC City Social Welfare Development Office, or Other personnel from the City Social Welfare and Development Office
TAGAYTAY CITY CITIZENS’ CHARTER 60 CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
ABOUT THE SERVICE The City Social Welfare and Develop- ment Office (CSWDO) assists children and youth whose basic needs have been delib- erately unattended to by their parents or guardians, or have been victims of any form of child abuse.
THIS SERVICE IS FOR: street children abandoned and neglected children physically-abused children sexually-abused children victims of rape, incest and acts of lasciviousness emotionally-abused children
THIS SERVICE INCLUDES: rescue of victims counseling assistance in securing a medical certificate, medico-legal services and reporting to the Philippine National Police for police blotter assistance in filing a case referral to a temporary shelter and custodial care family reconciliation
CONTACT PERSONS: Elma M. Patawe, OIC, City Social Welfare and Development Office Dorinda Ambion, City Social Welfare Officer I
61 TAGAYTAY CITY CITIZENS’ CHARTER CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
ABOUT THE SERVICE The City Social Welfare and Devel- opment Office (CSWDO) answers disadvantaged women’s need for the prevention and eradication of exploi- tation, domestic violence and all forms of abuse against women.
THIS SERVICE IS FOR: battered women rape victims victims of social abuse victims of involuntary prostitution maltreated women women who are emotionally-disturbed
THIS SERVICE INCLUDES: rescue of victims counseling assistance in securing medico-legal services and reporting to the Philippine Na- tional Police for police blotter assistance in filing a case provision of temporary shelter and custodial care referral to other service agencies
CONTACT PERSONS: Elma M. Patawe, OIC, City Social Welfare and Development Office Dorinda Ambion, City Social Welfare Officer I Lolita MArinduque, City Social Welfare Officer I Marciana Parra, City Social Welfare Officer I Rosalinda Garcia , City Social Welfare Officer I
TAGAYTAY CITY CITIZENS’ CHARTER 62 CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE ABOUT THE SERVICE This program is intended for persons with disabilities (PWDs). It provides as- sistive devices that will enable physically- handicapped persons to integrate into the mainstream of community life. Aside from assistive devices, the City Social Welfare and development Office (CSWDO) also provides counseling and distributes information on disability pre- vention and provides financial assistance. REQUIREMENTS: Certification from the doctor or attending physician
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Social Welfare Officer conducts an interview to assess the needs of the client or the Per- ELMA M. PATAWE son with Disability (PWD). OIC-City Social Welfare & Development Officer
Social Welfare Officer conducts home visit Maximum of 2 ELMA M. PATAWE to further determine PWD needs. hours OIC-City Social Welfare & Development Officer
Social Welfare Officer advises client to se- 1 minute ELMA M. PATAWE cure a Doctor’s or Attending Physician’s OIC-City Social Welfare & Certification indicating the necessity for the Development Officer gadget or device.
Social Welfare Officer prepares and proc- 30 minutes ELMA M. PATAWE esses all documents required so for the OIC-City Social Welfare & provision of the gadget or device needed. Development Officer
Documents are signed by the interested parties. ELMA M. PATAWE Endorsement letter is prepared to release 2 minutes OIC-City Social Welfare & the gadget. Development Officer Social Welfare Officer may conduct a con- stant follow-up and home visit to monitor the status of the PWD.
ELMA M. PATAWE Release of documents. OIC-City Social Welfare & Development Officer
63 TAGAYTAY CITY CITIZENS’ CHARTER CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
ABOUT THE SERVICE The Philippine Charity Sweepstakes Office (PCSO) provides indigents with medical, laboratory and surgical assis- tance. Before a beneficiary can avail of this assistance, he/she is required to se- cure a Social Case Study Report from the CSWDO.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client writes his name and the purpose of 1 minute FLORENCIA ROZUL the visit on the logbook and signs the same. Casual Employee
CSWDO personnel conducts a one-on-one 10 minutes per DORINDA AMBION interview with the information. client Social Welfare Officer I
ELMA M. PATAWE OIC-City Social Welfare & Development Officer
The results of the interview are written on an intake sheet. Client may be required to MARCIANA PARRA draw a sketch of the residence for home Social Welfare Aide I visits.
Home visit follows, if necessary Within 2 hours from the home DORINDA AMBION visit (if neces- Social Welfare Officer I sary) ELMA M. PATAWE OIC-City Social Welfare & Development Officer
CSWDO personnel prepare the social case DORINDA AMBION study report. 3 copies of the report are Social Welfare Officer printed.
CSWDO Chief approves the social case ELMA M. PATAWE study report. Client receives his copy. OIC-City Social Welfare & Development Officer
TAGAYTAY CITY CITIZENS’ CHARTER 64 CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE ABOUT THE SERVICE THE CITY Social Welfare and Development Office (CSWDO) provides emergency financial assistance or referrals for free service to indi- viduals and families who are in extremely diffi- cult situations and have inadequate resources.
The situations covered are: death of a relative – burial assistance being stranded within the city or losing money to pickpockets - food and trans- portation assistance
need for medicine not available at the City Hospital – medical assistance
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client writes his name on the logbook and 1 minute FLORENCIA ROZUL signs the same. Casual Employee
LOLITA MARINDUQUE Social Welfare Aide I
Social Worker interviews the client and ELMA M. PATAWE assesses his/her needs. OIC-City Social Welfare & Development Officer
DORINDA AMBION Social Welfare Officer
CSWDO personnel prepares a Cases study MARCIANA PARRA or Certificate of Eligibility. Social Welfare Aide I CSWDO personnel provides financial assis- tance or refers the client to the following for LOLITA MARINDUQUE free provision of service: Social Welfare Officer I Pharmacy—medicine assistance Funeral Parlor—burial assistance Transport Companies—transportation assistance Release of documents. After 1 week
65 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
ABOUT THE SERVICE A BUILDING Permit is required prior to construction, erection, alteration, major re- pair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days.
FEES: based on National Building Code of the Philippines
REQUIREMENTS: (6 COPIES EACH) Lot Plan with Certification of a Geodetic Engineer (GE) that the proposed building will not encroach on adjoining properties Site Development Plan indicating the setback/yard distances at the front, sides and back with Perspective Building Plans (Architectural, Structural, Sanitary/Plumbing, Electrical, Mechanical) Bill of Materials and Cost Estimates Specifications Title of Property (Transfer Certificate of Title) Certified true copy from Registered of Deeds (RD) Deed of Sale/Lease Contract/Contract to Sell/Authorization from the lot owner, if the TCT is not in the name of the owner/applicant Latest Tax Declaration and Certificate of Real Property Tax Payment/ latest Tax Re- ceipt Pahintulot ng Barangay 1 piece Construction Logbook Application forms (building, Sanitary/plumbing, electrical, mechanical) Structural Design Computations with seismic analysis which conform to the latest NSCP - for 2 storey and above or 1 storey with attic/ mezzanine/roof deck/penthouse 2 copies previous approved plan or permit in case of addition, alteration and renovation 2 copies certification regarding structural stability of existing foundation in case of addi- tion 2 copies Plate Load Test Analysis - for 3 storey or 2 storey with attic/ mezzanine/roof deck/penthouse 2 copies Soil Boring Test Result - for 4 storey and above or 3 storey and above with attic/mezzanine/roof deck/penthouse
TAGAYTAY CITY CITIZENS’ CHARTER 66
CITY ENGINEERING OFFICE
REQUIREMENTS: (CON’T) 2 copies Clearances from other government agencies exercising regulatory functions such as:
Bureau of Fire Protection – for all types of building/structure Environment and Natural Resources Office/Department of Environment and Natural Resources – for all commercial and industrial buildings Department of Health – for health hazard related building/structure Air Transportation Office – for building/structure exceeding 45.0 meters in height Philippine Tourism Authority – for tourist oriented project Department of Education Culture and Sports – for educational buildings Energy Regulatory Board – for gas stations
NOTES:
The number of copies indicated above already includes the requirement for securing a Zoning Clearance (from the City Planning and Development Office) and a Fire Clearance (Bureau of Fire Protection).
If all the clearances have been secured, the rest of the other documents indicated above are required to be submit- ted to the office of the building official: 5 sets Building Plans 5 copies Specifications 5 copies Bill of materials and cost estimates 5 copies Lot Documents
To facilitate processing, please take note of the following before submitting the plans and other requirements above to the CEO: Requirements of the National Building Code Requirements of the Referral Codes (Architectural Code, Philippine Electrical Code [PEC], Revised Plumbing Code, Structural Code [NSCP], Mechanical Engineering Code [PSME]) Laws and City Ordinances affecting the design/project Compliance with BP 344 (Accessibility Law) shall be indicated in detail on plans for commercial, institutional and public buildings If setback/yard requirements are not met on the sides and at the back/rear then a Firewall (strictly no open- ing) extending up to at least 1 meter from the roof level shall be provided. It shall be indicated on the site development plan with owner’s conformity and the consent letter of the adjacent lot owner. Grease Traps/Oil Separator shall be provided for hotels, restaurants, eateries, terminals, gasoline stations, auto repair shops, bakeries and other similar establishments.
67 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
All revisions/additions made in the plans shall have an acknowledgement of the designer. Special Power of Attorney shall be provided if the owner is not the signatory in all application forms, plans and documents. All application forms and letters must be properly filled-up with all the necessary information avail- able. Forms and letters, Plans, Specifications, Bill of Materials and Cost Estimates and other pertinent documents must be signed and sealed by the designer and signed by the owner.
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU Secure Building Permit Application Forms JENNIFER BAYOT Admin Officer V 10 minutes Secure for building permit application HERMOGENES C. DEL MUNDO forms with the list of requirements Building Inspector
EMMA M. GOMEZ
Engineering Assistant
Secure 1st Endorsement to Other Offices/Agencies 15 minutes HERMOGENES C. DEL MUNDO Present the plans and the required sup- Building Inspector porting documents to any member of the Building Staff for initial verification of the EMMA M. GOMEZ requirements. Then, an endorsement to other offices/agency (Fire Department, Engineering Assistant CPDO) will be given to the applicant to secure the required clearances.
Submit Requirements
30 minutes Submit the plans and the required sup- HERMOGENES C. DEL MUNDO porting documents and approved clear- Building Inspector ances to the receiving section. In his/ her absence, the other members of the EMMA M. GOMEZ Building staff will take charge. Engineering Assistant
TAGAYTAY CITY CITIZENS’ CHARTER 68
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Evaluation and Assessment
60 minutes Evaluates and assesses Line and Grade, Structural Plans, Architectural HERMOGENES C. DEL MUNDO plans, and related documents Building Inspector Evaluates and assesses Electrical Plans, 60 minutes and related documents EMMA M. GOMEZ Evaluates and assesses Plumbing/ 60 minutes Engineering Assistant Sanitary plans and related docu- ments Evaluates and assesses the mechanical 60 minutes ENGR. ALLAN PAUL MADRAZO plans and related documents Electrical Engineer (EE)
Inquiry of the Status of Application
HERMOGENES C. DEL MUNDO Inquire about the result of evaluation and 15 minutes Building Inspector assessment of his application
EMMA M. GOMEZ Engineering Assistant
ENGR. ALLAN PAUL MADRAZO Electrical Engineer (EE)
Returned Plans and Documents (OPTIONAL, if there are no deficiencies, HERMOGENES C. DEL MUNDO proceed to Step #9) 15 minutes Building Inspector
EMMA M. GOMEZ
Engineering Assistant
Receive the plans and documents for correc- tion, if there are deficiencies found in the ENGR. ALLAN PAUL MADRAZO plans and pertinent documents. Electrical Engineer (EE)
69 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU Submit Lacking Documents/Corrected Plans HERMOGENES C. DEL MUNDO Building Inspector Submit the lacking documents/ cor- 15 minutes rected plans to any member of the Build- EMMA M. GOMEZ ing Staff for review. Engineering Assistant
Review of Plans/Documents JENNIFER BAYOT 30 minutes Admin Officer V The technical staff reviews the submitted
corrected plans and completeness of ENGR. ALLAN PAUL MADRAZO documents for processing. Electrical Engineer (EE)
Issuance of Order of Payment 10 minutes HERMOGENES C. DEL MUNDO Building Inspector Issue the Order of Payment if the appli-
cation is found to be complete and in EMMA M. GOMEZ order. Engineering Assistant
Submit Official Receipt HERMOGENES C. DEL MUNDO Building Inspector 5 minutes Go back to the building official office and EMMA M. GOMEZ submits the official receipt Engineering Assistant
Processing of Permits HERMOGENES C. DEL MUNDO Building Inspector Building Staff processes the plans and ½ day pertinent documents for final ap- EMMA M. GOMEZ proval of the building official. Engineering Assistant
TAGAYTAY CITY CITIZENS’ CHARTER 70
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Approval of Permit
10 minutes ENGR. NOEL C. BAYBAY Building Official approves the building per- mit. City Engineer
Endorsement to City Mayor or City Ad- ministrator
ENGR. GREGORIO M. MONREAL
(for residential and non-Ridge area) 10 minutes City Administrator
HON AGNES D. TOLENTINO,DMD (for Ridge Area & Commercial) 10 minutes City Mayor
Release of Permit HERMOGENES C. DEL MUNDO 20 minutes Release the approved permit Building Inspector
EMMA M. GOMEZ Engineering Assistant
71 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE ABOUT THE SERVICE Aside from a building permit, the Office of the Building Official/City Engineer's Office, issues other per- mits that are required before the renovation, construction or demoli- tion of any structure.
TYPES OF PERMITS AND REQUIREMENTS
ELECTRICAL PERMIT
This document is required before putting up new or additional, or alteration of electrical installations in- volving at least 20 outlets or a capacity of 4 Kw. For new buildings, this forms part of the requirements for a Building Permit application.
Requirements: Electrical Permit Application Form signed by a professional Electrical Engineer. Electrical Plans Electrical Specifications Bill of Materials and Cost Estimates
MECHANICAL PERMIT
This is required before the installation of new or additional, removal or alteration of machinery of at least 20 HP. For new buildings, this forms part of the requirements for a Building Permit application.
Requirements: Mechanical Permit Application Form signed by a professional Mechanical Engineer. Mechanical Plans Mechanical Specifications Bill of Materials and Cost Estimates
SANITARY/PLUMBING PERMIT
This document is required before the construction of new or additional, or alteration of existing plumbing installations, water supply, storm drainage, water purification and sewerage treatment plants. For new buildings, this forms part of the requirements for a Building Permit application.
Requirements: Sanitary/Plumbing Permit Application Form signed by a Sanitary or Master Plumber Sanitary/Plumbing Plans Sanitary/Plumbing Specifications Bill of Materials and Cost Estimates
TAGAYTAY CITY CITIZENS’ CHARTER 72
CITY ENGINEERING OFFICE
FENCING PERMIT
This is secured prior to actual construction of a fence.
Requirements: (4 copies each) Fencing Permit Application Form Fencing Plan Bill of Materials and Cost Estimates Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on adjoining properties Transfer Certificate of Title (TCT) certified true copy from registered of deeds (R.D.) Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not in the name of the owner/applicant) Real Property Tax Declaration Latest tax receipt DEMOLITION PERMIT
This permit is secured prior to the systematic dismantling or destruction of a building or structure in whole or in part.
Requirements: Demolition Permit Form Sketch plan of area to be demolished Certificate of Real Property Tax Payment
TEMPORARY SERVICE CONNECTION PERMIT
This permit is secured for temporary service connection to a power utility for lighting and power construction, Christmas decorative lighting, lighting of cemeteries, temporary lighting for carnivals/fiestas, testing, etc.
Requirements: Permit Form (DPWH Form No. 96-005-E) Building Permit (for new construction) Electrical Plan/Layout Fire Safety Inspection Certificate (FSIC)
EXCAVATION AND GROUND PREPARATION PERMIT
This permit is secured prior to actual ground preparation and excavation after the building line is established.
Requirements: Accomplished Permit Form (MPW Form No. 77-014-B) Sketch plan of excavation proof of ownership pahintulot ng Barangay
73 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
SIDEWALK CONSTRUCTION PERMIT
This permit is secured prior to the construction and repair of sidewalks.
Requirements: Accomplished Permit Form (MPW Form No. 77-015-B) Sketch plan of sidewalk to be constructed/repaired proof of ownership pahintulot ng Barangay
SCAFFOLDING PERMIT
This permit is secured whenever the erection of scaffolding occupies street lines.
Requirements: Accomplished Permit Form (MPW Form No. 77-017-B) Sketch plan of street line to be occupied
SIGN PERMIT
This permit is secured prior to the installation, erection, attachment, painting of any form of signages.
Requirements: Letter request to the City Mayor Building Permit Form whenever there is a concrete/steel structure. Structural Analysis Zoning Clearance Permit Form (DPWH Form No. 96-001-E) whenever there is an electrical connection Fire Clearance whenever there is an electrical connection Sketch plan of signage/s to be installed/erected. Location/vicinity plan Lot documents whenever it occupies a private lot DPWH clearance (for national roads/highways)
TAGAYTAY CITY CITIZENS’ CHARTER 74 CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Inquiry HERMOGENES C. DEL MUNDO 10 minutes Building Inspector Ask for the particular permit form applied
for from any member of the Building Staff. EMMA M. GOMEZ Engineering Assistant
Submit Requirements HERMOGENES C. DEL MUNDO 15 minutes Building Inspector
Submit the duly accomplished application form and documents to the staff in charge of EMMA M. GOMEZ receiving. Engineering Assistant
Evaluation and Assessment ENGR. NOEL C. BAYBAY City Engineer 30 minutes The technical staff evaluates and assesses the submitted plans and pertinent docu- HERMOGENES C. DEL MUNDO ments for compliance with the requirements Building Inspector of the building code, referral codes, laws and ordinances. EMMA M. GOMEZ Engineering Assistant Make a Follow-up HERMOGENES C. DEL MUNDO After 1 day Building Inspector Make a follow up to inquire the status of the application. EMMA M. GOMEZ Engineering Assistant
75 TAGAYTAY CITY CITIZENS’ CHARTER CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Order of Payment HERMOGENES C. DEL MUNDO 10 minutes Building Inspector If the documents are in order, the applicant receives an Order of Payment stating the fees EMMA M. GOMEZ to be paid. Engineering Assistant
Payment of Fees
5 minutes Proceed to the City Treasurer’s Office for License Division payment. City Treasurer's Office
Submit Official Receipt
10 minutes HERMOGENES C. DEL MUNDO Submit the official receipt to the staff in Building Inspector charge of receiving. EMMA M. GOMEZ Engineering Assistant
Processing of Permit JENNIFER BAYOT Admin Officer V Building staff processes the plans and perti- 1 day nent documents for final approval of the building official. HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant
TAGAYTAY CITY CITIZENS’ CHARTER 76
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Approval of Permit
ENGR. NOEL C. BAYBAY 10 minutes Building Official approves the building per- City Engineer
mit.
Endorsement to City Mayor or City Ad- ministrator
(for residential and non-Ridge area) 10 minutes ENGR. GREGORIO C. MONREAL
City Administrator
(for Ridge Area & Commercial) 10 minutes
HON. AGNES D. TOLENTINO, DMD City Mayor
Release of Permit HERMOGENES C. DEL MUNDO 20 minutes Building Inspector Release the approved permit
EMMA M. GOMEZ Engineering Assistant
77 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE ABOUT THE SERVICE An OCCUPANCY Permit is required before any building or structure is used or occupied. It is usually secured after the completion of a structure.
It is also required if there is any REQUIREMENTS: change in the existing use or occu- Certificate of Completion – Civil, Mechanical, Electrical pancy classification of a building, and Sanitary/Plumbing Permits structure or any portion thereof. Logbook of building construction and Building Inspection Sheet duly accomplished by the contractor (if undertaken by contract) and signed and sealed by the architect or civil engineer. Xerox copy of PTR & PRC license ID of all Engineer’s or Architect who will signed and seal the Certificate of Completion form Certificate of Final Electrical Inspection Final Fire Safety Inspection Report by the Bureau of Fire Protection Character Seminar certificate Certification from the Dept. of Agriculture for Tree planting Picture of structure/building (front, rear and sides) As-built plan if there are changes or alteration
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Secure Certificate of Completion Forms 15 minutes JENNIFERT BAYOT Admin Officer V Secure Completion forms to any member of
the building staff. HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant Secure 2nd Endorsement to Other Offices/ Agency Present the duly accomplished form and 10 minutes HERMOGENES C. DEL MUNDO related documents to any member of the Building Inspector building staff for initial verification of the requirements. Then, 2nd endorsement will be EMMA M. GOMEZ given to secure Fire Safety Inspection Certifi- Engineering Assistant cate from Fire Department and Safety Inspec- tion Certificate
TAGAYTAY CITY CITIZENS’ CHARTER 78
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Submit Requirements
Submit the duly accomplished forms and 15 minutes related documents, safety certificates, as- JENNIFERT BAYOT built plans (for any alteration of the ap- Admin Officer V proved plan) and detailed HERMOGENES C. DEL MUNDO Building Inspector Sketch of location to the one in-charge of receiving. In her/his absence, the other EMMA M. GOMEZ members of the building section staff take Engineering Assistant charge. Applicant request for an inspection
Review/Evaluate the submitted forms and pertinent documents JENNIFERT BAYOT Admin Officer V 30 minutes Technical staff reviews the forms and the HERMOGENES C. DEL MUNDO entries of construction activities in the con- Building Inspector struction logbook.
EMMA M. GOMEZ Engineering Assistant
Building Inspection ENGR. NOEL C. BAYBAY City engineer Building inspectors/ technical staff conduct 120 minutes actual inspection of the completed building/ JENNIFERT BAYOT structure in accordance with the approved Admin Officer V plans and specifications. PRISCO AMBION Engineer I
ENGR. ALLAN PAUL MADRAZO Engineer I
HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant
79 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Preparation of Inspection Report (optional, if the building inspectors found no deviations/violations ENGR. NOEL C. BAYBAY 30 minutes City engineer If the building inspectors find that the com- pleted project had deviations from the ap- JENNIFERT BAYOT proved plans, the applicant will be given an Admin Officer V inspection report that lists the needed cor- rections or other documents required. PRISCO AMBION Engineer I
ENGR. ALLAN PAUL MADRAZO Engineer I
HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant
Perform Corrections/ Submit Additional Documents JENNIFERT BAYOT 30 minutes Admin Officer V Make the necessary corrections/submits additional documents listed in the inspection HERMOGENES C. DEL MUNDO report. Then the applicant will informs the Building Inspector building inspectors that corrections have been done for re-inspection. EMMA M. GOMEZ Engineering Assistant
Re-inspection of the Building JENNIFERT BAYOT Admin Officer V 1 hour Technical Staff conducts re-Inspection HERMOGENES C. DEL MUNDO if the deficiencies stated at the inspec- Building Inspector tion report have been corrected. EMMA M. GOMEZ Engineering Assistant
TAGAYTAY CITY CITIZENS’ CHARTER 80
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Issuance of Order of Payment HERMOGENES C. DEL MUNDO 10 minutes Building Inspector Once all the requirements have been com- plied with, an assessment will be given to the EMMA M. GOMEZ applicant. Engineering Assistant
Submit Official Receipt JENNIFERT BAYOT 5 minutes Admin Officer V Submits the official receipt to any member of building official staff HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant Processing of Permits
1/2 day ENGR. NOEL C. BAYBAY Building staffs prepares the certificate and City engineer processes the submitted documents for final approval of the building official. JENNIFERT BAYOT Admin Officer V
PRISCO AMBION Engineer I
ENGR. ALLAN PAUL MADRAZO Engineer I
HERMOGENES C. DEL MUNDO Building Inspector
EMMA M. GOMEZ Engineering Assistant
81 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Approval of Permit
Building Official approves the certificate of 10 minutes ENGR. NOEL C. BAYBAY occupancy City Engineer
Endorsement to City Administrator/ City Mayor
HON. AGNES D. TOLENTINO,DMD For Notation of the City Mayor (for Ridge 5 minutes City Mayor Ares) For notation of the City Administrator (for ENGR. GREGORIO M. MONREAL non-ridge and residential area) City Administrator
Release of Certificate of Occupancy
10 minutes HERMOGENES C. DEL MUNDO Applicant receives the approved certificate Building Inspector
EMMA M. GOMEZ Engineering Assistant
TAGAYTAY CITY CITIZENS’ CHARTER 82
CITY ENGINEERING OFFICE ABOUT THE SERVICE
The public may request from CEO building data such as the following:
Copy of building plans Certification of issuance of building permit for a particular building FEES: Certification Fee P 20.00 Certificate of Occupancy
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Request for Building Data HERMOGENES C. DEL MUNDO Go to CEO and submit written request fro 5 minutes Building Inspector the owner of the building to the technical Staff EMMA M. GOMEZ Engineering Assistant
FLORDELIZA LIMBOC Engineering Staff Check Data Availability HERMOGENES C. DEL MUNDO Attending staff checks if the requested data 60 minutes Building Inspector is available and retrievable EMMA M. GOMEZ Engineering Assistant
FLORDELIZA LIMBOC Engineering Staff Preparation HERMOGENES C. DEL MUNDO Attending staff prepares requested data. 30 minutes Building Inspector
EMMA M. GOMEZ Engineering Assistant
FLORDELIZA LIMBOC Engineering Staff Approval of Building Data ENGR. NOEL C. BAYBAY Building data or certifications are shown to City Engineer the Building Official for approval. 5 minutes
83 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE Payment of Fees
If the Building Official approves data requested for release, client goes to the City Treasurer's Office to pay the 5 minutes City Treasurer Office required fees.
Recording and Issuance of Building Data
Go back to the CEO and presents the HERMOGENES C. DEL MUNDO Official Receipt. The issuance of the Building Inspector requested building data is recorded. 5 minutes EMMA M. GOMEZ Engineering Assistant
FLORDELIZA LIMBOC Engineering Staff
TAGAYTAY CITY CITIZENS’ CHARTER 84
CITY ENGINEERING OFFICE ABOUT THE SERVICE The City Engineer’s Office (CEO) acts on citizens' complaints about violations in building construction. Action may be taken on buildings and other structures which have already been completed or are still undergoing construction.
REQUIREMENTS: Letter documenting or stating the complaint
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE File Complaint A maximum of Any CEO staff Client files complaint through the receiving 15 minutes (Administrative Division) staff. Staff notes the details of the said complaint. Schedule of Inspection 1/2 day ENGR. NOEL C. BAYBAY Staff schedules inspection in the afternoon of City Engineer the day the report is received.
HERMOGENES C. DEL MUNDO Building Inspector CEO Inspector inspects the reported struc-
ture subject of the complaint and checks if ORLANDO OCAMPO there is a violation of the Building Code. Engineering staff
Issuance of Notice
If there are violations, CEO issues to the The day after the ENGR. NOEL C. BAYBAY owner of the building/structure a Notice of inspection City Engineer Illegal Construction or Notice of Violation. The notice is delivered to the owner. If the owner is not available or does not want to HERMOGENES C. DEL MUNDO receive the notice, the same will be sent by Building Inspector registered mail. ORLANDO OCAMPO Engineering staff
Endorsement to City Legal Office
If after 3 notices, the violator still has not conformed with the provisions of the Buil ding Code, the case is endorsed to the City Legal Office for proper legal action.
85 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE ABOUT THE SERVICE Infrastructure maintenance ser- vices provided by the City Engineer’s Office include: Cleaning of Drainage Demolition Work Repair of Roads and Shoulders Repair of Drainage and Man- holes REQUIREMENT: Repair of Buildings and Other Facilities Letter Request specifying the service needed Asphalting of Roads and Pot- holes
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Submit Request 2 minutes
Submit request to the personnel-in- Any Administrative Division staff charge. Staff receives and records the re- quest letter in a logbook then submits it to the City Engineer. Notation of the City Engineer 2 minutes ENGR. NOEL C. BAYBAY City Engineer evaluates the request and City Engineer endorses the same to the Maintenance Sec- tion. Evaluation and Assessment
Engineer concerned evaluates and assesses 2 minutes JENNIFER BAYOT the request. Admin Officer V
PRISCO AMBION Engineer I
ENGR. ALLAN PAUL MADRAZO Electrical Engineer
LEONARD ERIC B. OLEGARIO Draftsman l
TAGAYTAY CITY CITIZENS’ CHARTER 86
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Site Inspection and Investigation 1/2 day JENNIFER BAYOT Admin Officer V Engineer concerned talks to persons and PRISCO AMBION barangay officials concerned on- site. Engineer I
ENGR. ALLAN PAUL MADRAZO Electrical Engineer
LEONARD ERIC B. OLEGARIO Draftsman l Prepare Program of Work 1 day JENNIFER BAYOT Maintenance Engineer prepares an estimate Admin Officer V of materials, labor and equipment r PRISCO AMBION quired. (Required only for Repair of Roads Engineer I and Shoulders, Drainage and Manholes, Buildings and Other Facilities, and Asphal ENGR. ALLAN PAUL MADRAZO ing of Roads and Potholes) Electrical Engineer
LEONARD ERIC B. OLEGARIO Draftsman l Recommendation 3 minutes City Engineer reviews and evaluates the ENGR. NOEL C. BAYBAY results of inspection and program o City Engineer work. He then recommend to the City Mayor/ Bgry Chairman
Approval/Implementation HON. AGNES D. TOLENTINO,DMD City Mayor/Brgy. Chairman approved the City Mayor plans and program of work and implemen- tion follows BARANGAY CHAIRMAN
87 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE
ABOUT THE SERVICE One of the services rendered by the City Engineer’s Office, is the preparation of Plans and Programs of Work as re- quested by barangay officials, private concerned citizens, and other offices and departments of the city government. These usually are regarding repair and construction of: Drainage Systems REQUIREMENTS: Concrete Roads Letter Request specifying the service needed Public and Government Buildings
Other Infrastructure Projects These services are being provided to guide constituents in the implementa- tion of the proposed project especially HOW TO AVAIL OF THE SERVICE regarding plans, specifications and costs.
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Submit Request Any Administrative Staff 3 minutes Submit request to the personnel-in- charge. Staff receives and records the re- quest in a logbook and submits the same to the City Engineer.
Notation of the City Engineer ENGR. NOEL C. BAYBAY City Engineer evaluates the request and 3 minutes City Engineer endorses it to the Engineer concerned.
Evaluation and Assessment JENNIFER BAYOT Engineer concerned evaluates and assesses 3 minutes Admin Officer V
the request. PRISCO AMBION Engineer I
ENGR. ALLAN PAUL MADRAZO Electrical Engineer
LEONARD ERIC B. OLEGARIO Draftsman l
TAGAYTAY CITY CITIZENS’ CHARTER 88
CITY ENGINEERING OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Site Inspection and Investigation
Engineer who made the evaluation and 1/2 day JENNIFER BAYOT assessment talks to persons and barangay Admin Officer V
officials concerned on-site. PRISCO AMBION Engineer I
Engineer proceeds to survey work, if a sur- 1 day ENGR. ALLAN PAUL MADRAZO Electrical Engineer vey is needed. LEONARD ERIC B. OLEGARIO Draftsman l
Prepare Program of Work JENNIFER BAYOT Admin Officer V
Construction Engineer prepares detailed 1 week PRISCO AMBION Engineer I plans. ENGR. ALLAN PAUL MADRAZO Electrical Engineer He then prepares a Bill of Materials. 1 to 5 days LEONARD ERIC B. OLEGARIO Draftsman l Recommendation
City Engineer evaluates and recommend the 3 minutes ENGR. NOEL C. BAYBAY plans and program of work. City Engineer
Approval HON. AGNES D. TOLENTINO,DMD City Mayor/Brgy. Chairman approved the City Mayor plans and program of work. BARANGAY CHAIRMAN
89 TAGAYTAY CITY CITIZENS’ CHARTER
MARKET ENTERPRISE ABOUT THE SERVICE Every stall holder is required to secure Market Clearance annually as a pre requisite to securing Mayor’s/Business Permit certifying that all market fees and rentals for the preceding year is fully paid. No fee is required for securing the clearance.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Proceed to Market Administrative Office to 3 minutes ARLYN DIMAILIG verify status of payment fees and rentals Mahogany Market
VICTORIA PARRA City Market
Proceed to payment of market fees and 2 minutes GLORIA VERGARA rentals (should there be any delinquency) Mahogany Market
VICTORIA PARRA City Market
Present Official Receipt for preparation of 3 minutes ARLYN DIMAILIG Market Clearance Mahogany Market
VICTORIA PARRA City Market
Present Market Clearance for signature 2 minutes JOSE LEPARDO Mahogany Market
REMIGIO LORIAGA City Market
MAXIMIANO E. ANGAT OIC– Economic Enterprise Office ARLYN DIMAILIG Releasing of Market Clearance 2 minutes Mahogany Market
VICTORIA PARRA City Market
TAGAYTAY CITY CITIZENS’ CHARTER 90
MARKET ENTERPRISE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Proceed to Market Administrator’s Office for certification of availability of JOSE LEPARDO Mahogany Market stall
REMIGIO LORIAGA City Market
Secure and fill-up Application Form (if 5 minutes ARLYN DIMAILIG vacancy exists) Mahogany Market
VICTORIA PARRA City Market
Payment of necessary fees 3 minutes GLORIA VERGARA Reservation fee (P1,000.00) Mahogany Market Application fee (P150.00) VICTORIA PARRA Miscellaneous fee (P50.00) City Market
Submit Application Form for approval 2 minutes JOSE LEPARDO Mahogany Market
REMIGIO LORIAGA City Market JOSE LEPARDO Approval of Application for Stall 5 minutes Mahogany Market
REMIGIO LORIAGA City Market
MAXIMIANO E. ANGAT OIC– Economic Enterprise Office
ENGR. GREGORIO MONREAL City Administrator
91 TAGAYTAY CITY CITIZENS’ CHARTER
MARKET ENTERPRISE ABOUT THE SERVICE
Every stall holder is required to renew their respective Contract of Lease every five years. No fee is required for the renewal of Con- tract of Lease HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Proceed to Market Administrative Office and 2 minutes ARLYN DIMAILIG secure application for renewal of contract of Mahogany Market lease VICTORIA PARRA City Market GLORIA VERGARA Secure certification of Payment of Market 5 minutes Mahogany Market fees and rentals for preparation of Contract of Lease VICTORIA PARRA City Market
JOSE LEPARDO Mahogany Market
REMIGIO LORIAGA City Market
MAXIMIANO E. ANGAT OIC– Economic Enterprise Office
ARLYN DIMAILIG Present Certification of Payment for prepara- 5 minutes Mahogany Market tion of Contract of Lease VICTORIA PARRA City Market
JOSE LEPARDO Approval of Renewal of Contract of Lease 2 days Mahogany Market
REMIGIO LORIAGA City Market
MAXIMIANO E. ANGAT OIC– Economic Enterprise Office
ENGR. GREGORIO MONREAL City Administrator ARLYN DIMAILIG Releasing of Approved Contract of Lease 2 minutes Mahogany Market
VICTORIA PARRA City Market
TAGAYTAY CITY CITIZENS’ CHARTER 92
MARKET ENTERPRISE
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Present approved application for stall 2 minutes JOSE LEPARDO Mahogany Market
REMIGIO LORIAGA City Market
Pay the required fees 3 minutes GLORIA VERGARA 25% goodwill Mahogany Market 3 months advance rental VICTORIA PARRA City Market
ARLYN DIMAILIG Prepare Contract of Lease 5 minutes Mahogany Market
VICTORIA PARRA City Market
JOSE LEPARDO Approval of Contract of Lease 2 days Mahogany Market
REMIGIO LORIAGA City Market
MAXIMIANO E. ANGAT OIC– Economic Enterprise Office
ENGR. GREGORIO MONREAL City Administrator
Releasing of Approved Contract of Lease 2 minutes ARLYN DIMAILIG Mahogany Market
VICTORIA PARRA City Market
93 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ADMINISTRATOR’S OFFICE
ABOUT THE SERVICE ALL ENTERPRISES are required to secure a Business License and Mayor’s Permit, and pay business taxes before the start of commercial operations. The License must be renewed from January 1 to 20, every year. Penalties are imposed after this period. Business taxes for new enterprises are based on capitalization. Those for succeeding years are computed as a percentage of gross receipts/sales. Payments may be made annually, semi- annually or quarterly. Taxes are due on the first 20 days of each quarter. It takes a minimum of 2 days to process new applications. This already includes the requisite in- spection and clearances from various offices and government agencies. Renewal of licenses may take 30 minutes or 2 hours depending on the results of verifi- cation made by Local Revenue Collection Officer. Verification determines whether an applicant still has to secure clearances from various offices (building, zoning, fire and/or sanitary). Processing of licenses for these applicants will take approximately 2 hours. Otherwise, only 30 minutes are re- quired to secure a license.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Secure an application form from the City 1 minute JUDY ANN ALCANTARA Administrator’s Office Casual Employee JUDY ANN ALCANTARA Submit filled up application form for 5 minutes Casual Employee assessment JOSEFA FERMA Admin Assistant II
Submit the approved assessment with 10 minutes JUDY ANN ALCANTARA payment of the corresponding fees Casual Employee for preparation of Business Permit JOSEFA FERMA Admin Assistant II
Wait for the approval/signature of Busi- 2 minutes ENGR. GREGORIO M. MONREAL ness Permit City Administrator
Wait for the release of the Business JOSEFA FERMA Permit Admin Assistant II
Release of Business Permit 2 minutes JOSEFA FERMA Admin Assistant II
TAGAYTAY CITY CITIZENS’ CHARTER 94
CITY ADMINISTRATOR’S OFFICE
ABOUT THE SERVICE . LOT OWNERS are required to se- cure a FENCING PERMIT prior to con- struction of temporary or permanent fence and pay corresponding taxes before the start of fencing operation.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Present the signed application to the 3 minutes JOSEFA FERMA personnel in charge for assessment and Admin Assistant II review
Accompany the person in charge to the 10 minutes JOSEFA FERMA site for ocular inspection Admin Assistant II
Wait for the signature of the City Admin- 3 minutes ENGR. GREGORIO M. MONREAL istrator City Administrator
Wait for the release of the Fencing Per- 1 minute JOSEFA FERMA mit Admin Assistant II
JOSEFA FERMA Release of Fencing Permit 1 minute Admin Assistant II
95 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ADMINISTRATOR’S OFFICE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Present request for certification to the 1 minute ADORACION FLAVIER personnel in charge Admin Assistant II
Refer to the City Administrator for as- 10 minutes ENGR. GREGORIO MONREAL sessment City Administrator
Prepare Certification 1 minute ADORACION FLAVIER Admin Assistant II
Wait for the signature of the City Admin- 1 minute ENGR. GREGORIO MONREAL istrator City Administrator
Wait for the release of the Certification 1 minute ADORACION FLAVIER Admin Assistant II
TAGAYTAY CITY CITIZENS’ CHARTER 96 CITY ADMINISTRATOR’S OFFICE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU J Present an accomplished application 1 minute OSEFA FERMA form to personnel in-charge for review Admin Assistant II
J Verify from Assessor’s Office the accu- 2 minute OSEFA FERMA racy of details Admin Assistant II
Refer to the City Administrator for ap- 2 minute JOSEFA FERMA proval Admin Assistant II
Wait for the signature of the City Admin- 2 minute ENGR. GREGORIO MONREAL istrator City Administrator
J Wait for the release of the Land Dispute 1 minute OSEFA FERMA Clearance Admin Assistant II
Release of Land Dispute Clearance 1 minute JOSEFA FERMA Admin Assistant II
97 TAGAYTAY CITY CITIZENS’ CHARTER
CITY TOURISM OFFICE
ABOUT THE SERVICE THE CITY OF TAGAYTAY accom- modates group tours, especially for visiting students, LGU’s NGO’s. Tours are arranged with the City Administra- tor’s Office. Personnel are assigned to guide visitors through the various city parks, and LGU programs.
REQUIREMENTS: Letter request from the head of agency detailing the date, time, points of interest, (farm tour and places to be visited.
FEES: Members of a tour group are charged the following entrance fees for the park visit. People’s Park in the Sky – P30.00 Picnic Grove - P50.00 Japanese garden - free
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU The client submits letter request for tour (fax, email, visit) the Office of the 2 minutes ADORACION FLAVIER Mayor or the City Administrator Admin. Assistant II
Approval of Request 2 minutes ENGR. GREGORIO M. MONREAL The City Mayor or the City Administrator City Administrator verifies and approves the request and schedule.
The Office of the City Administrator coordinates the approval of the ADORACION FLAVIER tour to the requesting agency. The Admin. Assistant II Tourism Office assigns Tour guide and informs concerned depart- ments. MA. TERESA LEILANI DIESTA Public Relations Officer/ OIC-City Tourism Office
TAGAYTAY CITY CITIZENS’ CHARTER 98 9 CITY TOURISM OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU Actual Conduct of Educational Tour
Tour Group Arrival 5 minutes Assigned Tour Guide The Tour guide requests tour group vehicles/buses to park in a desig- nated area where the group will be welcomed (TICC or Picnic Grove)
Welcome Proceedings and Orientation
The City Band will play welcome 20 minutes MA. TERESA LEILANI DIESTA Music. The visitors are gathered in Public Relations Officer/ an area and given an orientation re OIC– City Tourism Office Tagaytay City profile; and interac- tion re points of interest; Certifi- cates and brochures are given to visitors
Guided Tour
Visitors are given a tour of the various 2-3 hours Assigned Tour Guide City Parks and projects showcasing the city’s best practices.
4. Tour Conclusion
Visitors are guided out of the 10 minutes Assigned Tour Guide City
99 TAGAYTAY CITY CITIZENS’ CHARTER
PUBLIC INFORMATION OFFICE
ABOUT THE SERVICE Information about the city and promotional materials are available at the PIO. This includes: Brochures City Profile and Demographics Wedding Celebrations Statistics Tourist Arrival
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU Inquiry The client approaches the frontline 1 minute LOURDES MENDOZA personnel in the PIO who will refer Administrative Aide I him to the person in charge of the data being requested. Verify Information Availability Person-in-charge verifies if information 5 minutes MIRRIAM ZALDIVIA required is available. Administrative Aide III Access Information If data is available, client waits while the 5 minutes MIRRIAM ZALDIVIA person-in-charge accesses the Administrative Aide III information. Otherwise, the client is referred to other probable sources of information. Review and Verification Person-in-charge reviews and verifies 5 minutes MA. TERESA LEILANI DIESTA the information to be given to the Public Relation Officer client. Photocopy Documents If original documents may not be given, 2 minutes MIRRIAM ZALDIVIA client leaves an ID card with the Administrative Aide III person-in-charge and is allowed to photocopy documents. Register in the Logbook Client signs a logbook for record pur- 1 minute LOURDES MENDOZA poses. If documents were photocopied, Administrative Aide I client returns the original documents and retrieves his ID card.
TAGAYTAY CITY CITIZENS’ CHARTER 100
CITY LEGAL OFFICE ABOUT THE SERVICE The City Government of Tagaytay is often in need of legal docu- mentation in relation with its various undertakings. Not only is the city gov- ernment in need to legal services but as well as some of its constituents. In consideration of this need, especially of the poor and underprivi- leged residents of the city, the City Legal Office provides services through the preparation of appropriate legal documents and/or administration of oath , either for free or at minimal costs. HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Client looks for assigned clerk and states 1 minute CHRISTIAN DOGELIO His/her request. Casual Employee
The Clerk or Legal Researcher asks the 6 minutes PERLITA NOVICIO client about the document he/she wants Admin assistant I to secure, stating the purpose why the document is being secured. The informa- tion declared shall be used in preparing the legal document being requested.
Present the document to the assigned 1 minute clerk for recording in the CHRISTIAN DOGELIO Notarial Registry. Casual Employee
Clerk forwards the document to the City ATTY. REYNILDA T. CABAHUG DE Legal Officer for notarization. City Legal LEON Officer administers Oath and signs the City Legal Officer document.
Client receives notarized document an 1 minute leaves a file copy with the assigned clerk. CHRISTIAN DOGELIO Casual Employee
101 TAGAYTAY CITY CITIZENS’ CHARTER
CITY LEGAL OFFICE ABOUT THE SERVICE
The Free Legal Counseling Service aims to provide clients with useful advise regarding their legal problems and/or guidance towards the proper legal proce- dure needed to resolve their legal issues.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
The Legal Researcher or assigned clerk 5 minutes PERLITA G. NOVICIO interviews the client about his/her Admin Assistant I problem/query in order to obtain determine the proper advice course of action to take in relation with the client's problem.
Client proceeds to the City Legal Officer 15 minutes to ATTY. REYNILDA T. CABAHUG or other lawyers assigned at the Legal 1 hours, de- DE LEON Office who may deepen the interview pending on the City Legal Officer and render legal counseling on the details of the case at hand. case
TAGAYTAY CITY CITIZENS’ CHARTER 102
CITY LEGAL OFFICE ABOUT THE SERVICE
This service is particularly avail- able to city officials and ordinary employees in connection with vari- ous transactions entered into which require proof of clean and/or good employment record with the gov- ernment.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Client approaches the assigned 3 minutes clerk and cites the kind of certifica- CHRISTIAN DOGELIO tion to be secured/document to be Casual Employee authenticated.
The clerk prepares the requested 5 minutes CHRISTIAN DOGELIO certification/clearance/document Casual Employee for authentication.
City Legal Officer signs the certifica- 2 minutes ATTY. REYNILDA T. CABAHUG DE tion or clearance. LEON City Legal Officer
103 TAGAYTAY CITY CITIZENS’ CHARTER
CITY LEGAL OFFICE ABOUT THE SERVICE As the city legal counsel, the City Legal Officer is depended upon by various city departments and the barangays on issues in- volving interpretation or applica- bility of the law. The office renders legal opinion on the basis of a written query and given a particular set of facts.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
Present the Case in Written Form 2 minutes CHRISTIAN DOGELIO Client (LGUs and officials submits a Casual Employee written query to the Receiving Clerk who acknowledges receipt thereof.
Legal Researcher (LR) conducts 2 days PERLITA G. NOVICIO research about the query. Admin Assistant I
City Legal Officer prepares written 1 day opinion about the legal query. The ATTY. REYNILDA T. CABAHUG DE designated messenger delivers LEON City Legal Officer written opinion to the client.
TAGAYTAY CITY CITIZENS’ CHARTER 104 PUBLIC SERVICE EMPLOYMENT OFFICE
ABOUT THE SERVICE
The Public Employment Ser- vice Office of the City Govern- ment of Tagaytay facilitates for job applicants for placement in the different private establish- ments within the city through the REQUIREMENTS: issuance of job referrals. Curriculum Vitae/Resume with 2”x2” picture Transcript of records or graduation certificate (Form 138, for high school graduates) Training Certificates, if available Employment Certificates, if available
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
MA. LUISA F. AGUSTIN Applicants submit the required docu- 2 minutes Admin Aide III ments to the PESO personnel/staff
ALMA A. MALABANAN
Human Resource Management Officer
Applicants choose 1 or 2 positions from MA. LUISA F. AGUSTIN the current job vacancies posted on the 5 minutes Admin Aide III PESO bulletin board.
ALMA A. MALABANAN Human Resource Management Officer/ Public Employment Service Officer
Applicants’ qualifications are checked MA. LUISA F. AGUSTIN against the required qualifications of the Admin Aide III vacancy he/she wishes to apply for. In 5 minutes cases of qualifications mismatch, the applicant is advised to check other vacancies where his/her qualifications may find match.
When applicants’ are found qualified for MA. LUISA F. AGUSTIN the position he/she desires to apply for, 5 minutes Admin Aide III PESO staff/personnel prepares the refer-
ral letter.
105 TAGAYTAY CITY CITIZENS’ CHARTER PUBLIC SERVICE EMPLOYMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
After issuance of the referral letter, appli- 10 minutes HR Department of establishment cants may proceed to the establishment where the referral was made where he/she is being endorsed. Applicants leave a copy of their resume/curriculum vitae at the PESO staff/personnel for inclu- sion in the office’s database.
Job vacancies posted at the PESO office are updated every two weeks. Coordination 10 minutes MA. LUISA F. AGUSTIN with establishments/employers are also Admin Aide III done to check whether the vacancies have already been filled out.
TAGAYTAY CITY CITIZENS’ CHARTER 106 PUBLIC SERVICE EMPLOYMENT OFFICE
ABOUT THE SERVICE The Tagaytay City PESO assists employers by maintaining a data- base of applicants from where em- ployers may initially choose poten- tial employees.
This service is FREE OF CHARGE.
Establishments with additional REQUIREMENT(S): manpower needs may call or visit Name and address of the person to whom the PESO to post job vacancies or the referral letter will be addressed Contact number/Company’s telephone number company Brief description of the company/Nature of business (if possible, please provide a copy of the company’s profile or brochure) Job vacancies/Positions Number of persons to be hired Nature of job/Area of assignments Qualification requirements of applicants List of necessary papers to be submitted by applicants
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Employer calls or visits the office and provides 5 minutes the required information. The job vacancies are, MA. LUISA F. AGUSTIN then, included in the list of vacancies. Admin Aide III Copies of this list are distributed to different barangays and schools in ALMA A. MALABANAN Tagaytay City. Human Resource Management Officer/Public Employment Service Officer
PESO staff look into the database and try to find 10-15 minutes applicants who match the standards se by the MA. LUISA F. AGUSTIN employer. Applicants who meet the employer’s Admin Aide III criteria, are referred to the employer. Appli- cants bring with them a PESO referral letter and other pertinent documents.Employers themselves may also visit the PESO office can browse on the resume/ curriculum vitae of applicants deposited therein.
107 TAGAYTAY CITY CITIZENS’ CHARTER PUBLIC SERVICE EMPLOYMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Employers may also request the assistance of 10-15 minutes the PESO to conduct jobs fair. A letter of MA. LUISA F. AGUSTIN request shall be forwarded by the employer Admin Aide III stating the proposed date of the jobs fair, the vacancies that shall be opened, the qualifica- tions for each vacancy, etc. The letter shall ALMA A. MALABANAN be endorsed by the PESO to the City Admin- Human Resource Management istrator’s Office for approval. Upon approval, Officer/Public Employment Service the employer shall be notified of the ap- Officer proved request. Arrangements as to the time and venue of the jobs fair shall likewise be coordinated.
Employers are encouraged give 10-15 minutes the PESO a report of applicants MA. LUISA F. AGUSTIN considered/list of applicants Admin Aide III placed.
TAGAYTAY CITY CITIZENS’ CHARTER 108 PUBLIC SERVICE EMPLOYMENT OFFICE
REQUIREMENTS(S): 3 copies of duly filled-up SPES Registration Form with ID pictures Birth Certificate Form 138 or Certification by the School Registrar that the student has passed during the previous semester or school year or Certified true copy of the student’s class card from where the passing grade could be determined Latest Income Tax Return of the parents/guardian or Bureau of Internal Revenue (BIR) Certification that the parents do not file Tax Returns.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Applicants Fill-up SPES Registration Form with 5 minutes EDRALYN B. OCAMPO all the necessary information. The applicant Admin Assistant II should submit the SPES Registration Form, with
1”x1” pictures, not later than the specified date in the letter sent to the barangay captains.
EDRALYN B. OCAMPO Offices/Departments within the City Govern- 1 hour Admin Assistant II ment are asked whether they are in need of additional manpower or if there might be some duties in the office that might be delegated to ALMA A. MALABANAN student applicants. Human Resource Management Officer/Public Employment Service Officer
Applicants are asked to come back on a sched- 1 hour EDRALYN B. OCAMPO uled date (right after the evaluation of Admin Assistant II the SPES Registration Form). Students who
qualify are contacted by phone or through their barangay captains.
109 TAGAYTAY CITY CITIZENS’ CHARTER PUBLIC SERVICE EMPLOYMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Applicants attend a SPES Orientation for 1 hour EDRALYN B. OCAMPO information on the details and guidelines Admin Assistant II of the program. ALMA A. MALABANAN Human Resource Management Officer/Public Employment Ser- vice Officer
Applicants included in the master list or line- 1 hour EDRALYN B. OCAMPO up are then endorsed to the department/ Admin Assistant II office where he/she will be assigned.
SPES participant s proceeds to the assigned EDRALYN B. OCAMPO Office/department. PESO staff monitors 1 hour Admin Assistant II whether the participants of the SPES pro- gram have all been given their office assign- ments and whether the student beneficiary has reported to his/her assigned post.
SPES participant submits the SPES require- EDRALYN B. OCAMPO ments and PESO staff evaluates the submit- 1-2 weeks Admin Assistant II ted documents.
Applicant signs the Employment Contract EDRALYN B. OCAMPO and SPES Certification. 1 minute Admin Assistant II
TAGAYTAY CITY CITIZENS’ CHARTER 110 PUBLIC SERVICE EMPLOYMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
At the end of the specified work period, EDRALYN B. OCAMPO the student reports to the PESO for sign- 1 minute Admin Assistant II ing of a Termination Report.
SPES participants forward their Daily EDRALYN B. OCAMPO Time Record (DTR) to the PESO staff. 1 week Admin Assistant II The 60% SPES payroll is processed.
SPES requirements together with the 2 weeks reports are submitted to the Department EDRALYN B. OCAMPO of Labor and Employment (DOLE) Re- Admin Assistant II gional Office for further evaluation and processing of 40% of the SPES payroll. ALMA A. MALABANAN DOLE Regional Office advises PESO Human Resource Management Officer/ when the 40% component of salary of Public Employment Service Officer the students is already available.
111 TAGAYTAY CITY CITIZENS’ CHARTER HUMAN RESOURCE MANAGEMENT OFFICE
ABOUT THE SERVICE Employees accrue leave credits each month and such credits may be used by the employee when the need to temporarily leave work arises, either due to illness or personal circum- stances . Actual leaves are deducted from these leave credits. If an employee’s leave period goes beyond the accrued credits, he/she will not be REQUIREMENT(S): entitled to pay for the excess leave. Applications for vacation leave must be filed Application for Leave (CSC Form No. 1) – at least 5 days before the leave. For sick leaves, the application must be filed immedi- 3 copies ately after an employee returns to work. Medical Certificate for sick leave exceeding 3 days Clearance from money and/or property responsibilities if claiming terminal leave (the monetary equivalent of the accumulated leave credits)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE RESPONSIBLE YOU
The Employee wishing to file a Leave of 2 minutes CORAZON P. CABOTE Absence accomplishes 3 copies of an Admin Assistant I Application for Leave Form. Em- ployee takes the accomplished leave CRISTINA M. IGNO form for signature of the Department Head or his/her immediate supervi- Admin Aide III sor.
Employee submits the Application for 2 minutes CORAZON P. CABOTE Leave Form together with the Require- Admin Assistant I ments listed above. CRISTINA M. IGNO Admin Aide III
Leave applicant waits while clerk records the Application for Leave; The CORAZON P. CABOTE clerk also checks whether the Sup- 15 minutes Admin Assistant I porting documents are correct and in order. The clerk then computes accrued CRISTINA M. IGNO leave credits, after which the application Admin Aide III is processed
TAGAYTAY CITY CITIZENS’ CHARTER 112 HUMAN RESOURCE MANAGEMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T)
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
After the computation of leave credits is 3 minutes ALMA A. MALABANAN accomplished, the application for leave is Human Resource Management forwarded to the City Human Resource Officer/Public Employment Management Officer who approves the com- Service Officer putation on the Application for Leave.
After the leave computation has been ap- 2 minutes proved by the HRMO, the application for ENGR. GREGORIO M. MONREAL leave is forwarded to the Office of the City City Administrator Mayor for approval by the local chief executive or his duly authorized representa- (Authorized Representative) tive.
Approved applications for Leave are re- turned to the Human Resource Management Office after approval of the Mayor or his authorized representative.
The HRMO clerk assigned for leave compu- tation retains one copy of the approved leave for records purposes and the em- ployee claims the other two copies.
113 TAGAYTAY CITY CITIZENS’ CHARTER
HUMAN RESOURCE MANAGEMENT OFFICE
ABOUT THE SERVICE APPLICATIONS FOR work at the city government is open to anyone provided that they meet the qualifications required for the job opening. Job openings are posted at the City Hall bulletin boards. Applications should be submit- ted to the CHRMO. A Personnel Selection Board (PSB) screens applicants. REQUIREMENT(S): The PSB members are: Application Letter City Mayor or his Chief of Staff Curriculum Vitae with latest 2”x2” picture (Chairman) Sangguniang Panglunsod Chairman Photocopy of Certificate of Eligibility(ies) if any of the Committee on Personnel Photocopy of Transcript of Records Department Head of the department which has the vacancy Other supporting documents, if any City Human Resource Management Officer
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Applicants proceed to City Hall and check 10 minutes RODORA G. DIMARANAN with the HRMO for any job opening. He/she Administrative Assistant I may also check out the Civil Service Commis- sion Bulletin.
ALMA A. MALABANAN Upon finding a vacancy matching his/her 2 minutes Human Resource Management qualifications and eligibility(ies), the appli- Officer/Public Employment Ser- cant forwards a letter of application to the vice Officer Human Resource Manager
Applicant undergoes a preliminary inter- 10 minutes ALMA A. MALABANAN view with the City Human Resource Human Resource Management Management Officer . Officer/Public Employment Service Officer
TAGAYTAY CITY CITIZENS’ CHARTER 114
HUMAN RESOURCE MANAGEMENT OFFICE
HOW TO AVAIL OF THE SERVICE (CON’T) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
After the interview, the applicant is advised ALMA A. MALABANAN to come back on a scheduled date when the Human Resource Management Personnel Selection Board (PSB) screens the Officer/Public Employment Ser- applicants to fill the vacancy. vice Officer
Only applicants who are able to meet the minimum Qualification Standards of the position he/she is applying for will be called for an interview with the members of the PSB.
The PSB screens and interviews the appli- 30 minutes MEMBERS OF THE PERSONNEL cants who meet the Qualification Standards SELECTION BOARD set for the position to be filled out.
The successful applicant is advised of the 10 minutes ALMA A. MALABANAN PSB decision. Employment papers are Human Resource Management prepared by the HRMO. Officer/Public Employment Ser- vice Officer The new employee is given a list of other requirements that he/she will have to submit within the allowed period for the processing of appointment with the Civil Service Commission.
115 TAGAYTAY CITY CITIZENS’ CHARTER HUMAN RESOURCE MANAGEMENT OFFICE
ABOUT THE SERVICE Employees may request for copies of their service record, certificate of employment and other certifications which they may need for the following: Loans Credit Card Application Promotion/Step Increment Retirement and Terminal leave Pay Employment by other firms
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Register in the logbook. 5 minutes MA. LUISA F. AGUSTIN Indicate the type of document being re- Admin Aide III quested and purpose.
Employee waits while the person in-charge 5 minutes MA. LUISA F. AGUSTIN checks/updates the records before printing Admin Aide III the document being requested
Person-in-charge submits the printed docu- 3 minutes ALMA A. MALABANAN ments to the Human Resource Management Human Resource Management Officer for signature Officer/Public Employment Service Officer
Employee receives the requested documents 1 minutes from the person-in-charge
MA. LUISA F. AGUSTIN Admin Aide III
TAGAYTAY CITY CITIZENS’ CHARTER 116 OFFICE OF THE SANGGUNIANG PANLUNGSOD
ABOUT THE SERVICE The SANGGUNIANG PANLUNGSOD compiles resolutions and ordinances that have been adopted for the general welfare of researchers (from Tagaytay City and from other cities and municipalities as well) who come to this REQUIREMENTS office to seek certified true copies of said Request Letter documents for their reference. Other researchers are students coming from FEES : different universities securing copies of For Certified True Copies. . . 20.00 ordinances in reference for their thesis.
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE
Client gives request to the front- AURORA MARINDUQUE liner attendant and gives request 2.5 minutes Sr. Admin Asst. IV to the person in-charge NORALYN B. REYES
Stenographic Reporter II
CECILIA REOSA Admin Aide IV
ALMA P. CALANOG Admin Aide III AURORA MARINDUQUE In-charge refers request to the 2.5 minutes Sr. Admin Asst. IV Secretary to the Sanggunian. NORALYN B. REYES Stenographic Reporter II
CECILIA REOSA Admin Aide IV
ALMA P. CALANOG Admin Aide III AURORA MARINDUQUE Upon approval, client shall pay 2.5 minutes Sr. Admin Asst. IV necessary fees at the City Treas- NORALYN B. REYES urer’s Office . Stenographic Reporter II
CECILIA REOSA Admin Aide IV
ALMA P. CALANOG Admin Aide III AURORA MARINDUQUE In-charge prepares & records 2.5 minutes Sr. Admin Asst. IV document in a logbook and re- NORALYN B. REYES leases copy or document to the Stenographic Reporter II client. CECILIA REOSA Admin Aide IV
ALMA P. CALANOG Admin Aide III 117 TAGAYTAY CITY CITIZENS’ CHARTER
OFFICE OF THE SANGGUNIANG PANLUNGSOD
ABOUT THE SERVICE
Tricycle Franchise or Motor Tricycle Operator’s Permit (MTOP) is a Provisional Authority to operate tricycle unit/s within city roads.
REQUIREMENTS Application form ; Xerox copy of Voter’s ID or Certificate of Registration from the COMELEC (operator) Certificate of Registration (CR) Brgy. Clearance. (driver) Medical Certificate with drug test. (driver) Police Clearance (driver) Compulsory Motor Vehicle Liability Insurance of Tricycle. 2x2 picture of the applicant and driver. Stencil of motor and chassis number Tricycle Operator/Driver Registration, certifying membership from respective tODA . Certificate of Road Worthiness & compliance to color and built of tricycle from TOPS Certificate of Engine from Engineering Office. Contact Number of Applicant FEES :
Upon issuance of provisional authority (franchise) for every unit of motorized tricycle upon application or renewal every five years . . . . P 485.00
1. Filing fee . . . . 1000.00 2. Character Seminar/Training Fee . . . . 50.00 3. Police Clearance . . . 50.00 4. Medical . . . 50.00 5. Registration Fee . . . 100.00 6. Supervision Fee . . . 50.00 7. Mayor’s Permit . . . 100.00 8. Plate and Sticker . . . 75.00 9. Franchise Tax/Business Tax . . . 450.00
Validation :
1. Mayors Permit . . . 100.00 2. Sticker . . . . 75.00 3. Supervision Fee . . . 50.00 4. Police Clearance . . . 50.00 5. Medical Clearance . . . 50.00 6. Franchise Tax/Business Tax . . . 150.00
TAGAYTAY CITY CITIZENS’ CHARTER 118
OFFICE OF THE SANGGUNIANG PANLUNGSOD
FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Filing of Application
Employee In-charge shall screen 5-10 minutes CHRISTOPHER PATERNO the applicant if he is eligible Casual Employee to apply for franchise. If found eligible, applicant shall fill- up Application Form Applicant shall pay the necessary fees at the City Treasurer’s Office. Applicant submits application together with the required documents to the TFRC and will be advised to return after 3 days upon filing.
Evaluation of Application CHRISTOPHER PATERNO SP staff shall evaluate if all the 5-10 minutes Casual Employee attached requirements are com- plete and if description of unit matches with all other documents attached. SP staff shall contact or send mes- sage to the applicant if prob- lem occurs during the evalua- tion.
119 TAGAYTAY CITY CITIZENS’ CHARTER FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Preparation of Franchise/MTOP The person In-charge shall prepare 3—5 minutes CHRISTOPHER PATERNO the Franchise/MTOP Casual Employee
Approval of the Franchise/MTOP The Secretary evaluates and sign CHRISTOPHER PATERNO Franchise/MTOP 5-10 minutes Casual Employee Vice Chairman signs Franchise/ MTOP HON ALEXANDER ZAIDE Chairman signs and approves Councilor Franchise/MTOP Vice-Chairman, TFRC Note: by virtue of the ordinance on Tricycle Franchising Code, the HON. CELSO P. DE CASTRO Committee is given 5-10 days Vice Mayor to study and approve said Chairman, TFRC application, after which, the same will be forwarded to the TFRC Office for release Release of Franchise Franchise/MTOP shall be recorded 2—3 minutes Sangguniang Panlungsod Staff in a log book. assigned for processing of Franchise shall be released to the tricycle franchise applicant.
FRANCHISE VALIDATION (YEARLY) FOLLOW THESE STEPS IT WILL PERSON(S) TAKE YOU RESPONSIBLE Franchise Validation
Client brings his Franchise/MTOP to 10-20 minutes CHRISTOPHER PATERNO the TFRC Office for validation. Casual Employee
Person in-charge shall give the appli- cant an Order of Payment indicating therein the fees to be paid and penal- ties (if there is any).
Applicant shall present to the Treas- urer’s Office the Order of Payment and pay the necessary fees.
Applicant shall return to the TFRC Office and shall present the Official Receipt for recording purposes of the TFRC.
Client can now register his tricycle at the Land & Transportation Office and may continue operation. TAGAYTAY CITY CITIZENS’ CHARTER 120
HERBERT COSTANE Contractual Employee
ARLENNIE MERCADO Casual Employee
ARLENNIE MERCADO Casual Employee
ENGR. GREGRIO M. MONREAL City Administrator
ARLENNIE MERCADO Casual Employee
121 TAGAYTAY CITY CITIZENS’ CHARTER
HERBERT COSTANE Contractual Employee
ARLENNIE MERCADO Casual Employee
ARLENNIE MERCADO Casual Employee
ENGR. GREGRIO M. MONREAL City Administrator
ARLENNIE MERCADO Casual Employee
ARLENNIE MERCADO Casual Employee
TAGAYTAY CITY CITIZENS’ CHARTER 122
ARLENNIE MERCADO Casual Employee
ARLENNIE MERCADO Casual Employee
ARLENNIE MERCADO Casual Employee
DANIEL ALCALA Administrative Assistant II
ARLENNIE MERCADO Casual Employee
119 TAGAYTAY CITY CITIZENS’ CHARTER
CUSTOMER FEEDBACK FORM
We at the City Government of Tagaytay are pleased to have been of service to you. We would appreciate your comments and feedback about our services and how we may still improve its delivery. Please feel free to answer the questions below and let us know your suggestions. Thank you very much and we hope to see you again in your next visit.
Name: ______ Address: ______ Office where transaction was made : ______ Date when transaction was made: ______ Kind of service availed: ______
OFFICE: YES NO Were you easily able to locate the office? Was the office in good order? Did you feel comfortable while inside the office?
SERVICE PROVIDERS: Was the appropriate service provider present in the office? Was the service provider knowledgeable? Was the service provider courteous and approachable? Did it take too long for you to be attended to?
REQUIREMENTS AND FEES: Were the requirements adequately explained to you? Did you think the requirements were indeed necessary? Was the process of acquiring the requirements explained to you? Were the fees to be paid adequately explained to you?
OFFICERS AND OTHER DOCUMENT SIGNATORIES: Were the authorized officials present? Did the officer take too long to sign the document?
CERTIFICATIONS AND OTHER DOCUMENTS: Was the document/certification correct and appropriate to your request? Were the needed information completely reflected in the document/certification?
OTHER COMMENTS AND SUGGESTIONS: ______
TAGAYTAY CITY CITIZENS’ CHARTER
LOCALGOVERNMENT OFFICES
TAGAYTAY CITYHALL 4131-220 (connecting all offices)
Accounting Office 4134-300 Mrs. Rosemarie V. Lerio
Administrator’s Office 4130-025 Engr, Gregorio Monreal
Civil Registrar’s Office 695-6023 Ms. Nanette B. Susa
CPDO 4133-400 Engr. Emma Pello
City Nutrition Office 695-6023 Engr. Emma Pello
Sangguniang Panlungsod 4132-959 Atty. Erwin Jonas Samonte
Treasurer’s Office 4131-296 Mrs. Elvira Reyes
TOPS 6820-299 Hon. Reymond Ambion Tagaytay Office of Public Safety Mr. Ferdinand Bayot SPO4 Teodolo Ferma
DepEd-Elementary 4134-080 Dr. Joel O. Perigrino Dr. Amelita Incognito
TAGAYTAY CITY CITIZENS’ CHARTER