Irish Foodservice Market Directory
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Irish Foodservice Market Directory NOVEMBER 2018 2018 Growing the success of Irish food & horticulture www.bordbia.ie TABLE OF CONTENTS Page IRISH FOODSERVICE MARKET DIRECTORY Introduction 5 How to use the Directory 5 Methodology 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 7 FOODSERVICE MAP 9 COMMERCIAL CHANNELS 11 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group 14 Camile Thai *NEW 17 Domino’s Pizza 19 Freshly Chopped 22 IPC Europe (Subway®) 24 McDonald’s 26 Supermac’s 28 Forecourt Convenience 31 Applegreen 32 Circle K 35 Maxol 38 FULL SERVICE RESTAURANTS (FSR) & PUB GROUPS 41 Avoca 42 Brambles 45 Donnybrook Fair 48 Eddie Rocket’s / Rockets Restaurants 50 Entertainment Enterprise Group 53 Gourmet Food Parlour 54 Happy Pear (The) 57 JD Wetherspoons 59 Le Pain Quotidien *NEW 61 Sprout & Co. 64 Wagamama 66 COFFEE SHOPS 69 Bakers + Baristas 70 Butlers Chocolate Cafés 73 Caffè Nero 76 Esquires Coffee House 79 Insomnia 81 Itsa 83 KC Peaches Cafes and Catering *NEW 87 MBCC Foods (Ireland) Ltd. T/A Costa Coffee 89 Quigleys Café, Bakery, Deli 91 HOTELS 93 Dalata Hotel Group PLC 94 Doyle Collection (The) 98 1 Limerick Strand Hotel 100 Talbot Collection (The) 103 Tifco Hotel Group 106 Windward Purchasing Ltd. 109 Group Purchasing 111 First Choice Purchasing 112 Trinity Hospitality Services 113 LEISURE/EVENTS 117 Feast 118 Fitzers Catering Ltd 120 John Coughlan Catering 123 Masterchefs Hospitality 125 Prestige Catering Ltd 127 With Taste 129 TRAVEL 133 Aer Lingus Catering 134 EFG Catering 138 HMSHost Ireland Ltd 141 Irish Ferries 143 Retail inMotion 147 SSP Ireland 150 INSTITUTIONAL (COST) CHANNELS 153 BUSINESS & INDUSTRY (B&I) 155 Aramark Northern Europe 156 BaxterStorey Ireland 159 Brook Food Services *NEW 161 Compass Group Ireland 164 Corporate Catering Services Limited 166 Food Space 169 Gather & Gather 172 ISS Catering *NEW 174 KSG 176 Mount Charles Group 179 Q Café Co. Ltd (The) 182 Sodexo Ireland 185 GOVERNMENT CONTRACTS 189 Office of Government Procurement (OGP) 190 Defence Forces 192 Health Service Executive 195 Irish Prison Services 197 BUSINESS TO BUSINESS CHANNEL 199 Around Noon 200 Carambola *NEW 203 DELI LITES *NEW 205 Freshways Food Co. 208 Glanmore Foods *NEW 211 2 FOODSERVICE DISTRIBUTORS 213 Artisan Foods Ltd. 214 Aryzta Food Solutions 216 B.D. Foods 219 Blake Brothers Ltd. 222 Boyne Valley Group 224 BWG Foodservice 227 CJ O’Loughlin Quality Foods 230 Clona West Cork Foods 232 Corrib Food Products 235 Craft Food Traders 238 Cross Fine Foods T/A Cross Distribution 241 Delicatessen Meat Supplies Ltd. 243 Derrynaflan Foods Ltd 246 Dublin Food Sales 249 Dunnes Farmhouse Foods 251 Epicure Select Foods 253 Excellence Distribution 255 Food Co. 258 Glanbia Consumer Foods 260 Gleneely Foods 262 Hannan Meats Ltd 264 Henderson Foodservice 267 Horgan’s Delicatessen Suppliers 270 Ireland Food Limited 273 La Rousse Foods 275 Lynas Foodservice 277 Michael Carr Foods 280 Millbrook Foods 282 Musgrave MarketPlace 284 Odaios Foods Ltd 290 Pallas Foods 292 Plassey Foods 295 Redmond Fine Foods 297 Richardson’s, Rooted in Fresh Foods 299 Sheridan’s Cheesemongers 302 Simply Wild 306 Stafford Lynch 308 Stonehouse Group 310 Sunshine Juice 312 Taste the View Ltd 315 Totally Innovative Foods 317 Traditional Cheese Co. *NEW 319 3 4 IRISH FOODSERVICE MARKET DIRECTORY Introduction Bord Bia’s 2018 Irish Foodservice Market Directory includes over 110 up-to-date, detailed profiles of key foodservice operators and the wholesale distributors that service them. Nine new profiles have been included in 2018, flagged as *NEW in the Table of Contents and within the profile heading itself. Once again this year we’ve included some ‘Top Tips’ for producers that are interested in better servicing the market. They’re not listed in any particular order and they are not definitive, but if taken on board and actioned, they will assist in delivering new business. How to Use the Directory In an effort to help producers understand and target the channels most appropriate to their own business, the Directory has been segmented by Commercial and Institutional channels as outlined in our Foodservice Market Map. Profiles contained in this directory concentrate on the larger chain operators and do not include independent outlets. Any companies referenced by operators as ‘Distribution Providers’ are subsequently profiled in detail under the Foodservice Distributors section. While the Directory provides a strong representation of the sector, it does not claim to provide a complete listing of all industry players. Operators and distributors emphasised that they do not wish to be ‘cold called’ by producers that have not undertaken research into their foodservice offering and determined where opportunities may lie within their business. All producers should conduct considerable research (including site visits) in advance of approaching buyers listed in this Directory. 5 Methodology James Burke & Associates were appointed by Bord Bia to compile the nine new profiles in this directory. An overview of the total number of profiles included in the 2018 Directory is as follows: Commercial No. of profiles o Quick Service Restaurants 10 o Full Service Restaurants & Pub Groups 11 o Coffee Shops 9 o Hotels 8 o Leisure/Events 6 o Travel 6 Institutional o Business and Industry 12 o Government Contracts 4 Business to Business 5 Distributors 42 TOTAL 113 In order to refresh profiles included in Bord Bia’s 2017 Irish Foodservice Market Directory, all operators and distributors were emailed a copy of their existing profile and asked to amend any information that required updating, or alternatively to confirm that the existing information could be used for our 2018 Directory. While the profiles were signed off as being accurate at the time of going to print, producers should conduct their own research before approaching any distributor or operator as future changes may occur. This Directory aims to provide a strong reference tool for producers either seeking to enter the foodservice sector or for those already established who wish to maintain and build sales. 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 1. Review each of the foodservice channels and identify products within your business with potential to fit one or more channels. Have a structured approach to dealing with the foodservice sector and create prioritised lists to help focus on the market channels most appropriate to your business. Ensure that you conduct research in advance of approaching buyers – in addition to reviewing their profile and online presence, ensure that you have visited at least one site and observed the customer profile and existing food and beverage offering. 2. Remember the importance of service in foodservice. Ensure paperwork is provided as requested, orders are fulfilled as specified every time and product quality is consistent. Labelling and product specifications must comply with all FSAI and EU legislation. Ensure the packaging is correct and ‘fit for purpose’. Speaking to relevant industry contacts will provide insights regarding portion control etc. and help producers design and deliver appropriate packaging. 3. Understanding international foodservice trends will help producers anticipate the needs of tomorrow and feed into a cycle of product innovation. Ensure that innovation is taking place at all levels and be proactive in bringing new products and concepts to the market. Also ensure that you are well informed with what’s happening on the domestic market – sign up to Bord Bia’s monthly Foodservice Newsletters and investigate other trade information alerts and/or publications. 4. Relationships are key to developing sales. Ensure you maintain ongoing communication with your customers. Be proactive and realise the importance of telling the provenance story. Remember that the sales process cannot be passive. 5. Continued price pressure means that new ways to cut costs at manufacturing level need to be identified. As a producer, ensure that your company has embraced lean manufacturing principles. Focus on improving product efficiencies and eliminate unnecessary production costs in order to allow for greater price competitiveness. Think about opportunities for delivering a competitive ‘per portion’ cost. 7 6. Develop Key Account Management skills within your business to manage important foodservice accounts (both distributors and operators). Understand the needs of your key customers and manage these accordingly. If it’s not possible to assign responsibility for the development of your foodservice business internally, then consider employing external expertise. 7. Develop a partnership model. Work hand in hand with your distributors to get closer to the end customer – it will provide producers with a deeper understanding of the challenges facing foodservice operators and in turn identify existing or new products that can potentially address these challenges. Educate your distributor’s team and work closely with them to monitor feedback, ensure that stock is moving and drive sales. 8. Develop a strong promotional calendar in consultation with your distribution partner (and end operator, if appropriate). Think about building brand awareness, attending trade shows, maximising PR opportunities, training distributor sales teams, interacting with relevant Trade Associations, having a social media presence and organising product sampling. Build a foodservice ‘marketing toolkit’ to support your product range – add a foodservice tab to your website, develop foodservice