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MAHINDRA INTEGRATED BUSINESS SOLUTIONS PVT LTD (MIBS) WINS „BEST SHARED SERVICES IN INDIAN SUBCONTINENT‟ AWARD

AT THE 6TH ANNUAL SHARED SERVICES EXCELLENCE AWARDS HELD IN NEW ON DECEMBER 2nd, 2016

Award: “Best Shared Services”

Award constitution:

Mahindra Integrated Business Solutions Pvt. Ltd. (MIBS) recently added another feather to its cap as it received the ‘Best Shared Services’ award at the 6th Annual Shared Services Excellence Awards held in New Delhi.

This award has been constituted by the Shared Services Forum (SSF), a non-profit entity which provides an interactive platform for industry experts from diverse business domains and support functions to ideate and synthesize the best-in-class processes for organizations, enabling them to excel in eventual BPM adoption. SSF focuses on BPM excellence through leadership, consolidation, transformation and effective tools and systems.

About the Award:

The BPM & Shared Services Excellence Awards are designed to recognize contributions by companies and Individuals/professionals in the BPM space under the following categories:  Global In-House Centers  Corporations and Shared Services in (The category in which MIBS Won)

 In order to be eligible for an award, the BPM adoption must have delivered business impact and/or achieved business excellence in any of the following:  Leveraging Process Discipline and Innovation in any of the service functions  Transformation in Technology or Digitization in any of the service functions  Deploying Innovative People practices  Moving up the Process Value Chain  Exemplary Customer experience management

Past Winners:

(a) BPO (b) Airtel (c) (d) (e) Vodafone (f) ONGC (g) ICICI Bank (h) HDFC Bank (i) Zee TV (j) Dr. Reddy’s (k) ) (l) ICICI Prudential LIC (m) (n) (o) Piramal

Mahesh Krishnamoorthy receiving the award on behalf of Team MIBS

Adding another trophy to the Awards Gallery MIBS Leadership Team

About Mahindra Business Solutions:

Delivering outcomes. Transforming businesses Mahindra Business Solutions is a part of the $17.8 Bn Mahindra Group that delivers outcome-based solutions across domains to companies in multiple industries and geographies with an objective to improve profitability and transform businesses to achieve sustainable growth. Besides the Mahindra Group, the MBS client list has prestigious clients in various industries - , Royal Sundaram, Ador Welding, HDFC Ergo, RBL to name a few.

Our USP: Delivering outcomes, transforming businesses. Every solution delivers defined outcomes that Save, Simplify, Scale and transform the stakeholder experience

 Save Enhance profitability and reduce costs by more than 15% to 20%  Simplify Simplifying processes to enhance stakeholder experience  Scale Innovate & implement future ready processes & technologies

The present solutions could be categorized in 5 segments:

 Digital Experience: Creating a digital enterprise Paperless Office, Workflow based processes, MIS & Analytics

 Customer Experience: Increased pipeline & delighted customers Prospect Funnel, Customer Acquisition & Customer Service

 People Experience: Motivated people; improved productivity Staffing, Recruitment, Learning & Development, Employee Lifecycle Management and Payroll Management & Compliance

 Finance Experience: Money management Fund Management, Procure To Pay, Order To Cash, Record to Report, Fixed Assets Accounting & SAP implementation

 Transformational Experience: Special Projects Leveraging Technology, Finance effectiveness, Statutory Compliance, Mergers & Acquisitions, Opportunity & Risk Management

Our approach is to engage with clients to explore and define value adding outcomes and thereafter deliver them through a combination of engagements in a Project Implementation role (Advisory) and/or in a Business Process Management (BPM) Role leveraging on our network of capabilities in the following: - Project Management/ Advisory - Voice Contact Centres - Data Processing Units - Field Services - Business Process Management