Job Description JOB TITLE: Assistant General Manager STATUS: Exempt

REPORTS TO: General Manager DEPARTMENT: Rooms

JOB SUMMARY:

The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the , as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Concierge, Bell, Valet, Housekeeping and Maintenance teams in conjunction with the GM and making sure that all departments run smoothly and efficiently.

ESSENTIAL FUNCTIONS:

AGM Duties and Responsibilities:

 Approach all encounters with guests and employees in a friendly, service-oriented manner.  Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.  Remain readily accessible to guests and employees at all times.  Make reservations, check-in and check-out guests as needed.  Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.  Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.  Check any meeting room needs and set-ups for cleanliness, proper set and availability.  Prepare MOD report.  Maintain effective communications between all hotel departments.  Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed.  Monitor all no-show charges, research credit card discrepancies and process chargebacks.  Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.  Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.  Investigate, report and coordinate all hotel accidents that are employee and guest related.  Help to grow the business through inquisitiveness at time of reservation and check in and through calls and public relations.  Monitor existing S.O.P.’s  Assist in the selection and continuous training of staff to provide high quality service to guests.  Count all banks and immediately report discrepancies to the General Manager.  Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.  Update availability information in the Property System as required.  Assist in evaluating the performance of all employees.  Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.  Must be able to convey information and ideas clearly.  Must be able to evaluate and select among alternative courses of action quickly and accurately.  Must work well in stressful, high-pressure situations with minimum supervision.  Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.  Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.  Must be able to work with and understand financial information and date, and basic arithmetic functions.  Must have the ability to work various hours and shifts per week, with an average of 40+ hours  Other hotel-related duties as required.  Maintain regular attendance in compliance with Atticus Hotel standards, as required by scheduling, which may vary according to the needs of the hotel.  Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.  Comply at all times with Atticus Hotel standards and regulations to encourage safe and efficient hotel operations.

COMPETENCIES:

 Professional Appearance – Maintains high standards of personal appearance and grooming  Physical Skills – Capable of performing laborious work in varied conditions  Customer Service – Understands and meets the needs of customers.

QUALIFICATION STANDARDS

Education & Experience

College Education preferred and at least two years progressive experience in a hotel or a related field. Must have a valid driver’s license in state of employment.

Tools & Equipment General computer knowledge including Word, Excel, Phone systems, Credit Card processing, Property Management Systems, emergency systems, printers, walkie-talkie and other office equipment. Physical Requirements:  Long hours sometimes required, including evenings, weekends and holidays.  Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.  Must be able to work indoors or outside.  Must be able to stand on feet throughout the shift.  Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.  Must be able to exert up to 20 Lbs. of force to push, carry, lift or otherwise move objects.  Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.  While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).  Must be able to climb stairs occasionally.

JOB REQUIREMENTS:  Must be a United States citizen or possess a valid work permit.  Must be able to read, write and speak English.  Must have excellent organization and time management skills.  Must have exceptional detail in follow-up.  Must be able to work well under pressure.  Must be able to accurately follow instructions, both verbally and written  Must be professional in appearance and demeanor.  Must always ensure to be a team player.  Ability to work a flexible schedule that may include weekends and holidays.  Must have the ability to deal effectively and interact well with the guests and associates.  Must have a passion for creating an exceptional experience for all guests.  Must be able to convey information and ideas clearly.  Must display exemplary example for staff.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of the job listed above, with or without reasonable accommodation.

ASSOCIATE: ______DATE:

ASSOCIATE PRINTED NAME:______MANAGER: ______DATE: ______