Time Capsule of the Pandemic: London in Lockdown Page 5 2 November 2020 Issue 170 (Print) ISSN 1469-5162 (Online) ISSN 2051-9524

Issue 170 | November 2020

www.londonbusinessmatters.co.uk

COVER STORY Time capsule of the pandemic: London in lockdown Page 5 2 November 2020 Issue 170 (Print) ISSN 1469-5162 (Online) ISSN 2051-9524

Regulars Overseas business opportunities From Spain to South Korea Page 11 Events LCCI webinars – what’s been on and what’s coming up Pages 22-23

Two minute interview Timi Orija, founder of 4S Events Page 28

News from the EU Angelina Markousi on the latest from Brussels Pages 52 and 54

New members 26 Recharging and reinventing London: new report from City of London Corporation on how Who has recently joined LCCI? to emerge stronger from Covid-19 Page 56 Features Economics Magical lanterns Professor Tony Travers on In Chinatown, where else? EU Exit London’s performance 6-7 6-7 - Export documents update - Customs declaration service Air travel Yintong talks to … Key to economic Paul Finch OBE - Government transition advice prospects Pages 12-13 10 14 - Negotiation stand-off - Preparation for 1 Jan 2021 Trade with Eastern Arabian Gulf Europe Prepare for new Pages 30-32 London-Budapest bridge opportunities

15 16-17

Bikeability Black business LCCI in the news London figures in world Lord Hastings to chair new From lockdown to EU Exit top ten LCCI association via central London revival

20-21 34 36

Front cover photo by Wayne Howes

London Business Matters is edited by Peter Bishop – [email protected]

Official Publication of Information London Business Matters is PUBLISHING CONTACTS London Chamber of Commerce Alexa Michael – 020 7203 1866 published on behalf of London Advertising sales 33 Queen Street, London EC4R 1AP International business Chamber of Commerce and Gina Forshaw – 020 7846 4809 Tel: 020 7248 4444 Vanessa Vlotides – 020 7203 1838 Industry by gina.forshaw@crosbyassociates. Fax: 020 7489 0391 Membership sales co.uk www.londonchamber.co.uk 020 7203 1960 Production/design Member support CHAMBER CONTACTS Andy Bellis Nick Charles – 020 7203 1957 Events Crosby Associates Media Limited [email protected] Victoria Jayne – 020 7203 1875 International trade events Liverpool (Head Office): Vanessa Vlotides – 020 7203 1838 Burlington House. Crosby Road Export Documents North, Liverpool L22 0PJ Davor McKinley – 020 7203 1856 Media relations Steven Reilly-Hii – 020 7203 1897 Tel: 0330 124 3780 Enterprise Europe Network www.crosbyassociates.co.uk PEFC Certified 020 7203 1929 Sponsorship opportunities Dean Wade – 020 7556 2382 This product is from sustainably managed forests and controlled sources

PEFC/16-33-254 www.pefc.org www.londonchamber.co.uk | www.londonbusinessmatters.co.uk November 2020 News 3 London moved to Tier 2 status s Covid-19 cases rise na- Matt Hancock described as the tor hard, particularly in its centre. tionwide, the govern- “steep, upward path” of infection There is bound to also be an impact Ament took urgent steps rates in the capital. London may- on retail. in mid-October to prevent the or Sadiq Khan said that this was a “Hospitality businesses are be- spread of the virus and control critical moment for the city in the tween a rock and hard place. Their the pandemic. fight against the virus. trade is impacted by the restric- A new ‘three-tier’ plan was an- The new level means that Lon- tions, yet there’s not sufficient sup- nounced, with London moving doners are not currently able to port available to help them to stay to the ‘high alert’ Tier 2, a conse- socialise with other households in- open. Many would rather be in a quence of what Health Secretary doors. Tier 3 area, as at least if they were Hospitality businesses required to close by law they would are between a rock and be able to access grants and the hard place. Their trade more generous furlough scheme. Hospitality pushed is impacted by the Reality restrictions, yet there’s “The Chancellor must realise his to the edge not sufficient support funding packages are focused on recovery, but for the next few weeks Stephen Jones share of firms did report an increase available to help them we will not be recovering, we will be reports that the in cashflow in Q3 However, it seems to stay open surviving – and his financial sup- latest results from that schemes such as Eat Out to Help port must reflect that reality or busi- LCCI’s Capital Out and VAT cuts did not have the nesses will fail. He must urgently 500 survey did not point to immediate, significant effect the Impact reassess what support is available, a significant improvement in Chancellor no doubt hoped for. Commenting on the implica- particularly to the hospitality sector, London’s economy in Q3. Recruiting remains soft, with 11 tions of the high alert status for in a Tier 2 area. per cent of firms actively looking to London business LCCI chief exec- “The government must also end relaxation of some of the hire in Q3. This was just one per cent utive Richard Burge said: “With no the 10 p.m. curfew to allow longer more severe Covid-19 meas- higher than in Q2. Only six per cent non-household mixing allowed in- trading, as whatever evidence basis A ures from the first ‘national’ of firms expected their workforce doors and a reduction in journeys they are working from will now have lockdown allowed key parts of the to grow in Q4, which was actually a on public transport requested, Tier changed due to the consequence of hospitality and leisure sectors to drop compared to expectations for 2 will hit London’s hospitality sec- Tier 2 restrictions.” open, as well as tourism. However, Q3. The Chancellor’s key Job Re- just nine per cent of businesses retention Scheme has so far staved off ported an increase in their domestic mass redundancies, though time will sales in Q3 across the tell whether its suc- capital – this was only Issue 169 | October 2020 cessor – the Job Sup- a small rise on Q2, port Scheme – will be where five per cent www.londonbusinessmatters.co.uk able to sustain this. firms saw sales grow. Stronger shoots of Quirks recovery were seen The government’s Power Your Business outside the Central new tiered system of Activities Zone. Firms Covid-19 restrictions, With IT That Works! that were located away designed to avoid a from the capital’s cen- national lockdown, COVER STORY Unique Central London tre saw a bigger uptick needs recovery plan have presented quirks in sales, with 11 per Pages 6-7 in how support is of- cent of businesses in How LBM covered the fered to firms. Cur- outer London noting hospitality crisis in the rently, London is in an increase in domes- capital last month the second tier at the Our four step process is simple and designed to work tic sales in Q3 – this was up from time of writing, which is essentially four per cent in Q2. Only seven per a no-man’s land in terms of financial around the needs of your business! cent of inner London firms said their aid. The Job Support Scheme offered sales had improved, just one point to firms in the ‘high’ tier is much less Meet us to Allow us to propose discuss your IT a personalised higher than in Q2. generous, whilst the new Local Re- requirements support plan strictions Support Grant Scheme has 1 2 Struggling not been made available to firms. Export demand showed almost no This needs to be addressed – Work in signs of improvement, though busi- with limits on household mixing, Agree a timeline to fit the needs of your partnership to nesses were struggling on this front hospitality will be pushed to the buisness execute the plan prior to the Covid-19 pandemic. edge once again. The government 3 4 Getting money through the door should look to help firms who have remains the key issue for the majori- not been officially told to close their ty of London businesses, with 60 per doors, but have seen their already Call us now for a friendly, no-obligation chat to see how we can help. cent saying cashflow had decreased depressed footfall drop further. 020 3790 7500 [email protected] in Q3 compared to the previous three months. By comparison, this Stephen Jones is policy research www.labyrinthIT.com share was 65 per cent in Q2. A higher manager at LCCI 4 Your business November 2020 London MPs urged to unite behind right deal for TfL

LCCI and local chambers of nature of the discussions isn’t help- commerce across the capital ing either. have called on London’s MPs to come together to help find Collective interests a non-partisan and viable “London needs non-partisan solution to Transport for and viable solutions to be for- London’s funding, both in the mulated to secure the short and short and long term long-term future of its transport network, and which don’t hamper Troubling economic recovery. Chambers of CCI has warned that the na- commerce want to see London’s ture of the ongoing discus- MPs coming together to work on Lsions surrounding future gov- this in the collective interests of ernment support for TfL are deeply on the TfL network, particularly to the Mayor of London. the capital. troubling for the capital’s business into London’s centre. London’s businesses also want to Our research shows that business community. see the return of consistent central supports the network being run by LCCI and local chambers have More control government financial support, with the capital’s devolved Mayor, what- therefore to respective London MPs Chambers of commerce are also 67 per cent of firms stating that the ever political party they may repre- to warn that widening the conges- highlighting to MPs that LCCI poll- grant which was relinquished in sent. tion charge zone to a significantly ing (in partnership with Savanta 2018 should be started again. “Business is realistic that TfL greater area will hamper the capital’s ComRes) has showed that business- Richard Burge, LCCI chief execu- needs to increase its revenue, but economic recovery drastically, and es support TfL having more con- tive said: “Businesses are concerned the likes of congestion charge ex- also that any fare hikes must be care- trol over rail services. Nearly two- about the reported conditions of the pansion, or fare hikes, run the risk fully considered, given the potential thirds of firms said that poorly run TfL funding deal and their implica- of hugely hampering economic re- they have to further deter journeys rail services should be transferred tions. The increasingly politicised covery before it has even got going.”

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For further information please email [email protected] November 2020 Your business 5 Time capsule of the pandemic A year ago it would have “I spent my days been impossible to imagine – Regent Street empty at 9am transiting between on a weekday, Trafalgar Square without a tourist (or even a jobs in London and I person) in sight, and City Hall could walk through a seemingly-deserted relic against the city’s skyline the busiest parts of the city and not meet ayne Howes sought out these scenes of the a single person.” Wcapital during the first months of Covid-19 and captured parts of the city and not meet a sin- them for a series of eerie but stun- gle person, or see a car. Everything ning photographs that form his new was silent, and I knew I had to book, London in Lockdown. capture it as a time capsule of the In 50 pages of high-resolution pandemic. images of the City and West End, “What shocked me was how he presents the sights, buildings and many large, vast spaces exist in the attractions without a commuter or city. Of course, the people and traf- tourist to be found. fic usually fill them up. Without anyone else around, the city seemed so Silent sprawling and dominating. That’s “The scenes were almost the feeling I wanted to capture with post-apocalyptic,” explains the my photographs.” author. “I spent my days transiting between jobs in London and To order the book visit I could walk through the busiest howesimages.pixieset.com/book

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Bupa health and wellbeing plans are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ OCT20 CLI 00958 6 Your business November 2020 London’s economy during Covid-19 In last month’s given the constraints put on hos- LBM we covered pitality, arts, leisure and travel and the launch of the the subsequent downturn in visitors Central London and tourism. Alliance, the group The City of London and its finan- set up to support a sustainable cial services have been largely unaf- economic recovery of the fected though there has been a huge capital’s business, hospitality, shift to working from home. cultural, tourism, and retail Outer boroughs and urban cen- sectors. At the event Professor tres with smaller stocks of office Tony Travers gave his thoughts accommodation are considered to on the impact of Covid-19 be trading well while towns in the on London and recovery south east and east are also probably objectives for the future. This recovering more strongly. The big is an abridged version of that question is: will there be permanent presentation. damage to the London economy from these short-term impacts? ne of the first consequences centres, again inner and outer, in- of Covid-19 and the need cluding Southall, East Ham, Golders Overall impact Short-term issues Oto lock down to control the Green, Ilford, Surbiton and Bromley. Forecasts indicate that the UK Business rates in 2020-21 should spread of the virus was the major shift The lack of activity in the central economy will shrink by up to ten be looked at and a fair assessment to working from home. This has had zone and the levels in outer London per cent in 2020. A partial recovery made, especially in central London varying impacts so far. We have wit- have contributed to the substantial is mooted for 2021 but a return to and other city centres. Solutions, nessed a substantial reduction in cen- reduction in the use of public trans- 2019 levels of activity is not expect- support and protection are need- tral London’s economic activity but port, as has the fact that live theatre ed until 2023 or even 2024. ed variously for the travel industry, a smaller one in the larger inner and and music venues and clubs have al- The impact on the capital is un- hospitality and leisure, public trans- outer London centres such as Cam- most all closed. Working from home known but it is almost inevitable port, and sport with post-furlough den, Ealing, Stratford and Croydon. is redistributing economic activity but that central London will see a major initiatives key. Unless this happens, And there has even been an increase what seems to be the overall impact decline in GVA/GDP this year. The these sectors and activities could be in activity in some retail-dominated on London and the UK economy? West End is the worst affected area permanently damaged. Over the moon

CREST CONNECTION UK LIMITED in Chinatown T/A CREST SHIPPING SERVICES London’s Chinatown was lit up with magical lanterns last WE OFFER month to mark the release of a new Netflix animated film • Sea Freight Over the Moon, and to raise • Air Freight money for MediCinema and the London Chinese Community • Road Freight (All Over Europe) Centre (LCCC). • International Courier Service • Import and Export Customs The lanterns tell the story of Fei Fei and her trusty partner Chang’e, Fei Fei and Bungee, Clearance Service Bungee the Rabbit travelling along with a travelling rocket • International Trade Consultancy to the Moon to find Chang’e, bike that can be viewed at the Moon Goddess whose • Export Documentation ground level. legendary tale gave birth to the Mid-Autumn festival. The immersive light walkway has The team at Crest have over three decades of experience in been created in a way to be enjoyed International Trade & Worldwide Transportation. outdoors in a socially distanced Trusted manner and in accordance with Characters portrayed in the Established since 2006, we are one of the UK's most reliable, current governmental guidelines. installation include the mythical efficient and professional International Freight and Shipping You can donate to MediCinema or Jade Rabbit, Lunarian guardians Companies. LCCC by visiting the Over the Moon Foo Dogs, luminescent Moon Interactive Wall on Newport Place, Frogs, and a rocket ship inspired giving visitors the chance to choose by that built by the film’s lead Tel: +44 (0) 1923 251 444 | +44 (0) 1923 431 715 characters and share messages, or character Fei Fei, along with visiting www.medicinema.org.uk/ Email: [email protected] her trusted companion Bungee. crestconnection.com or www.justgiving.com/campaign/ They culminate in a giant moon cccorguk2020 sphere bearing the images of November 2020 Your business 7

SPONSORED COLUMN

‘build back better’ from corona- Secretary of State for Interna- virus. Internationally, it will look tional Trade, Liz Truss, who chairs at Britain’s role in reshaping the the board said: “This is a critical Hidden Disabilities rules-based global trading system moment for the UK and our trad- and how the government could ing relationships with the rest of at Work work with like-minded allies to the world. Our re-emergence as an by Jonathan Mansfield dismantle long-standing barriers independent trading nation is an to trade. enormous opportunity, but it also It will also work with businesses comes at a time of rising protection- and communities across the UK to ism amidst the challenges posed by Where an employee suffers advertisement requiring a driving help them identify and seize new coronavirus. an obvious physical disability, license could rule out certain opportunities internationally as we employers should realise that sufferers from epilepsy. While the make the case for the importance of Full potential they have to consider things like requirement might be justified for international trade in delivering in- “The revamped Board of Trade access to premises or suitability some jobs this will not always be creased prosperity and opportunity. will play a critical role in helping us of workstations. The response is the case and could lead to a claim. At a time of heightened protection- navigate and shape the new global a challenge where the disability ism, it will sell the benefits of trade trading environment. Just as great is not in plain sight. The duty to make reasonable across the UK, including the north British reformers helped drive trade adjustments arises where of England and devolved adminis- and prosperity in the nineteenth Examples of “Hidden disabilities” something puts a disabled trations. century, we want the new Board are as follows: employee at a substantial of Trade to become the Cobden, • Mental health issues such as disadvantage. Advice can be Lodestar Peel and Bright of the twenty first depression and anxiety; sought from organisations such as The revitalised board will be- century and push new frontiers • Neuro differences such as Access to Work and an adjustment come an intellectual lodestar for in areas like digital trade and the dyslexia, dyspraxia, ADHD and such as allowing for speech to the department, generating advice green economy, and ultimately help autistic spectrum disorder; text software for an employee and providing expertise to influence Britain unleash its full potential • Diabetes; suffering from dyslexia could be government trade policy. post-Brexit.” • Arthritis; considered. • Epilepsy. As well as the duty to make The Covid-19 pandemic has reasonable adjustments, it is highlighted the issue of hidden important that an employee is not ment throughout the region with Construction disabilities. It has been widely subject to detrimental treatment over US$65.1 billion worth of pro- reported that there have been an arising from their condition. If a continues to be a jects completed across the Arabian increased number of employees capability procedure is invoked Gulf in the first half of 2020. suffering from mental health because a dyspraxic employee major feature of Other new projects include: issues. Further, for people with is unable to organise their work • The expansion of metro stations business chronic conditions, there are appropriately, this could give rise in Dubai, extending platforms, issues around shielding and return to a claim for discrimination unless development infrastructural works, civil to work. in the specific circumstances the works, construction of a new pe- action can be justified. throughout the destrian bridges and associated Explicit knowledge of the facilities region disability is not required. A duty The best approach for employers • Design of a mega power plant in can arise where an employer is to create an environment maintenance, using a combination Kuwait, which will be completed should reasonably be expected in which employees can be of drones, laser scanners, DSL cam- in two phases with each having to know of the disability. For forthcoming to HR or managers eras and mobile phone data. capacity of 3000 MW example, frequent sick notes about a disability they have. • Wastewater treatment plant in referring to stress could prompt Resilience Kuwait with a project duration of further enquiry into whether It is also advisable to train Elsewhere, Saudi Arabia has 42 months, including a 24 month the employee has a condition managers on these issues so that granted licences to over 506 foreign operation and maintenance pe- substantially affecting them day they can respond appropriately. companies in the first half of 2020 riod. to day. alone. The number of investor li- • A UAE-based retailer is to de- Thomas Mansfield Solicitors cence approvals started to pick up velop a US$80 million shopping Sometimes an employer will be has recently delivered a webinar in June, accounting for nearly half mall in the port city of Yanbu, liable, even if they are completely on hidden disabilities and the of all licences issued in the second Saudi Arabia. unaware of the disability. recording can be accessed here: quarter. The resilience demonstrat- With many of the Arabian Gulf This is the case with indirect www.thomasmansfield.com/ ed by the Saudi economy is very countries demonstrating high discrimination. For example, a job training-events/. encouraging. GDPs, political and commercial The Qatar Financial Centre stability and predominantly Eng- (QFC) has already registered over lish-speaking environments that 1,000 companies on its platform, welcome innovation and quality, For advice on these difficult issues please contact reflecting the trust that companies there are few markets currently of- Jonathan Mansfield at Thomas Mansfield Solicitors and investors continue to have in fering the breadth of opportunity [email protected] or 07947598148. Qatar as prime business destina- that this region presents. tion. Despite challenges posed by Covid-19 pandemic, the QFC is on Lee Jennings is managing director way to achieve this year’s target of of Jennings International Ltd registering 250 companies in 2020. LCCI members can benefit from a Construction continues to be a 20 per cent fee discount major feature of business develop- www.jibda.co.uk 18 International November 2020 Export growth plan launched package of measures to help which will be invaluable to busi- businesses in England build nesses looking to begin or continue Aback better following the their exporting journeys. Building back better pandemic has been announced by the Government last month. Confidence These measures are the latest businesses secure financing The Department for International “In 2019 we overtook France in a series of measures already to trade internationally by Trade’s (DIT) Export Growth Plan to become the world’s fifth larg- announced by DIT since the appointing renewable energy provides additional financial sup- est exporter and this package is a Coronavirus outbreak which specialists to put SMEs at the port and expertise. statement of our confidence in UK now include: heart of the global transition The plan includes a £38 million companies to grow the UK as an to clean energy • Sector-specific support Internationalisation Fund for small exporting superpower. The package was outlined for businesses • New £38 million businesses, which will help up to will ensure businesses are supported through ‘bounce-back’ plans Internationalisation Fund 7,600 SMEs in England grow their from the start, with more funding, for the agriculture, food from 2020-23 for SMEs in overseas trading and strengthen more trade advisors and the estab- and drink, tech and retail England that will help 7,600 their business. lishment of an export academy to industries SMEs to internationalise. The help businesses build back better. fund is managed through • UK Export Finance (UKEF), Exporting journeys “As we continue to negotiate im- regional funds, the one for the government’s credit Minister for Exports, Graham proved trading terms with leading the capital being the London agency, can help businesses Stuart MP said of the package: “The countries around the world, it is im- Internationalisation Fund government is negotiating trade portant to ensure every business can grow their overseas trade deals around the world and we are reap the benefits of our free trade and build back from the • A refreshed cohort of impact of coronavirus. UKEF over 100 additional export determined to help UK businesses agreements.” is expanding its network champions across different take advantage of the markets we are of regional export finance industries in England, to help opening. So, as part of the recovery www.gov.uk/government/ managers to help local promote and support exports. from coronavirus, I am delighted to organisations/department-for- announce this funding and support, international-trade Georgia on LCCI’s mind Last month LCCI signed an agreement of cooperation with the Georgian Chamber of Commerce at a ceremony facilitated by and held at the Embassy of Georgia

he agreement will strengthen business and commercial ties Tbetween Georgian and British businesses and was welcomed by HE Ambassador Sophie Katsarava who was delighted that “despite the Cov- id-19 pandemic the UK remains the top investor for Georgia. The Em- bassy looks forward to seeing more projects and success stories in future”. Connections Richard Burge commented: “I’m very glad that my first agreement on cooperation as chief executive of the London Chamber of Commerce and Industry is signed with Georgia’s Chamber of Commerce and Indus- try. I am sure it will strengthen trade and economic connections which are common priorities for our countries.” Access Credit 20 Your business November 2020 Bikeability – London in top ten world cities for cycling trips

hether the goal is to reduce carbon footprint, The number of Wcut down on fuel costs, people newly taking get fit or avoid public transport, one of the best ways of exploring up cycling in London a new city is on two wheels. Trav- peaked in May this el experts at LuggageHero have ranked the world’s most visited year, with 119 per capital cities on how much they’re doing to promote life on two cent year-on-year wheels – with London achieving a growth very respectable tenth place. Points were awarded for bicycle rental stations, low traffic index, road quali- Unprecedented levels ty, cycle routes, mapped cycleways According to Strava Metro data, the and low crime score. number of people newly taking up

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The top three...

Rated as the top 15 most cycling in London peaked in May bikeable were: this year, with 119 per cent year- 1. Vienna on-year growth, while the number 2. Amsterdam of cycling trips increased by 60 per 3. Paris cent. 4. Brussels Following unprecedented levels 5. Copenhagen of cycling across London during 6. Lisbon 7. New York City the pandemic, plans have been im- 8. Prague plemented to provide wider pave- 9. Berlin ments, safer junctions, pop-up cycle 10. London lanes and cycle and bus-only corri- 11. Budapest dors. 12. Stockholm London has 1,125 recorded cy- 13. Seoul cle routes with over 184,436 km of 14. Tokyo mapped cycleways – more than dou- 15. Rome ble the amount available in Berlin. With a high number of bicycle rental stations and a high-quality road luggagehero.com/blog/the- score, cycling in London was praised worlds-top-cities-to-explore- in the study as the most authentic under-your-own-steam- way for any visitor to see the city. revealed 22 Events November 2020

London business webinars

GDPR update: Practical guidance on collecting data from What’s been on ... colleagues and clients Penny Bygrave, Senior Associate and Sarah Thorley, Solicitor, VWV Capital 500 Vicky Pryce, Chief Economic Advisor and Board Member, Cebr, James EU Exit workshop part 1: Are you ready for the new border Rentoul, Director at Savanta ComRes operating model? Charles Hogg, Commercial Director and Antons Gordejevs, Commercial Go Connect! At Breakfast Online Networking Manager, Unsworth

EU Exit and Business Opportunities in Germany and the state LCAM Webinar for the Sao Paulo Arbitration Week (SPAW) of North Rhine-Westphalia (NRW) James Clanchy, Maria Claudia Procopiak and Joe Tirado. Hosted by Jonathan Wood, LCAM Board Director Dagmar Wülknitz and Andrew Harfoot from NRW.INVEST, Annette Klerks, Head of Department International Business Service, City of Düsseldorf - Office of Economic Development and Dr Thorsten Volz, Go Connect! At Lunchtime Online Networking Partner, Pinsent Masons LLP, Head of Düsseldorf Office

EU Exit Hub: Navigating the Brexit Transition: Are you ... Coming up prepared? Caroline Milton, Audit Partner, Nick Farmer, International Tax Partner, Wednesday 4 November at 8.30am – 10.00am and Sean Turner, Senior VAT Manager, Menzies LLP Go Connect! At Breakfast Online Networking

Property & Construction Member Get Together Online Wednesday 4 November at 11.00am – 11.45am Networking Masterclass: Forecasting & financing your way to a brighter future with Sadie Channing, Senior Manager, Menzies LLP International Dispute Resolution: Access to arbitration and mediation for resolving international businesses disputes Thursday 5 November at 1.00pm – 1.45pm Andre Luis Monteiro (Quinn Emanuel) and Andrew Miller QC Capital Conversation with Victoria Hills, Chief Executive, Royal Town Planning Institute Black History Month: A Celebration of Black Business with Lord Hastings. Monday 9 November at 1.45pm – 2.30pm Andy Ayim MBE, Creator of The Angel Investing School and Kenny EU Exit: Keep moving: navigating business travel challenges and the UK’s Imafidon, Co-founder & Managing Director of ClearVie new immigration system with Raj Naik and Jennifer Fackleman, Fragomen LLP

Recordings of the webinars can be accessed at: www.londonchamber.co.uk/events/covid-19-webinar-series November 2020 Events 23

Monday 16 November at 1.45pm- 2.45pm Wednesday 9 December at 12.30pm – 2.00pm EU Exit workshop part 2 with Charles Hogg, Commercial Director and Asian Business Association Winter Online Networking with Tony Antons Gordejevs, Commercial Manager, Unsworth Matharu, Founder and Chairman, Integrity International Group and Global Hospitality Services Wednesday 18 November at 10.45am – 11.30am LCCI export documents and customs declarations – key issues for Thursday 10 December at 3.45pm – 4.45pm 2021 with Peter Bishop, Deputy CEO, Davor Mckinley, Head of Export Property & Construction Online Briefing Briefing with Shobi Khan, Chief Documentation, LCCI Executive, Canary Wharf Group

Thursday 19 November at 10.45am – 11.30am Wednesday 16 December at 12.30pm – 2.00pm Capital Conversation with the Lord Mayor of London Go Connect! At Lunchtime Online Networking

Wednesday 25 November at 12.30pm – 2.00pm JANUARY 2021 Go Connect! At Lunchtime Online Networking Thursday 7 January at 10.30am – 11.30am Capital 500 with Vicky Pryce, Chief Economic Advisor and Board Thursday 26 November at 10.45am – 11.45am Member, Cebr and James Rentoul, Director at Savanta ComRes Hospitality, Leisure & Tourism Online Briefing with Fiona Eastwood, Chief Operating Office of Midway Attractions, Merlin Entertainments Wednesday 13 January at 12.30pm – 2.00pm Sponsored by Crowe Go Connect! At Lunchtime Online Networking

DECEMBER Thursday 14 January at 10.45am – 11.30am Tuesday 1 December at 8.30am – 10.00am Effective Marketing: Build Purpose in Brand Global London: Doing business in South East Asia (online networking/ Wednesday 20 January at 9.15am – 10.45am expert advice) Property & Construction Member Get Together Online Networking

Wednesday 2 December at 9.00am – 10.00am Wednesday 27 January at 9.00am – 10.00am Go Connect! At Breakfast Online Networking Go Connect! At Breakfast online networking

To book places on the webinars and events visit: www.londonchamber.co.uk/events/covid-19-webinar-series RingCentral is the #1 business communications platform. Enhance your Microsoft Teams experience with our powerful integrated voice.

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VISIT: ringcentral.com/for/teams 26 Your business November 2020 Recharging and reinventing London

The capital must reinvent itself in order to emerge stronger “A vibrant London following the Covid-19 will help to drive our pandemic and maintain its position as a world-leading recovery forwards as business hub, according to we work with the a new report published last month by the City of London rest of the UK.” Corporation don’s transport network consid- ondon Recharged: our vision for ering new consumer/ commuter London in 2025, produced in behaviours and the network’s fi- Lpartnership with Oliver Wy- nancial difficulties. Options could man and Arup, sets out detailed rec- include the creation of ‘flexible ommendations to aid the capital’s working’ season tickets recovery and enhance its long-term • Conduct a regulatory review of competitiveness by focusing on in- global centre of choice. workspaces with experts from listing structures to ensure the novation, collaboration, inclusivity It also explores how London’s government, academia and busi- UK’s competitiveness relative to and sustainability. office stock and built environment ness to coalesce and innovate on other listing locations can be transformed in response to specific priority themes • Make the case for visa structures Centre of choice trends such as increased remote and • Pilot transformation of London’s and immigration procedures that The report finds that business re- flexible working. office stock to support new uses, can make it simpler for skilled mains committed to central London The report’s recommendations including the development of workers to come to the country. and recognises the value of working include: ‘hyper flexible spaces’. Motivate • Equip businesses to benefit from alongside customers, clients and • Create spaces to innovate, akin to SMEs and artists to re-enter the digital transformation by estab- competitors. Nonetheless, invest- start-up incubators focused on a city centre by providing ‘hives’ of lishing a digital adoption fund ment in skills, digital infrastructure specific theme (e.g. Station F in affordable work space and access and make it easier to access and built environment will be need- France and Level 39 in London). to basic infrastructure growth finance for business ed to ensure London remains the The incubators should provide • Explore ways to innovate Lon- • In partnership with leading diver-

Don’t manage your bird problems on Cleankill shines at local and a wing and a prayer national business awards Pest birds can be cause havoc and if left to nest and breed are G PEST CONTRO Croydon-based Cleankill D-WINNIN L SERVIC a serious health hazard. AWAR ES Pest Control has cause Pigeon guano carries all sorts to celebrate after being of diseases including E.coli, named ‘Company of the Netting Salmonella, Psittacosis and Year’ at the 2019 British Ornithosis and nesting material BIRD SPIKES Pest Management Awards can harbour mites and fleas. Stainless-steel wire anti perch (BPMAs). At the same Natural pest control using predator spikes should be used and fixed event, Cleankill’s Managing birds is becoming increasingly to an ultra-violet treated base. Director, Paul Bates, was popular at both industrial and Problem areas include, window Highly Commended in the win. We were up against some residential sites. A survey by a ledges, fire escapes, waste pipes, ‘Unsung Hero’ category. amazing high-prole companies, professional specialist should take gutters, roof ridges, chimney Organised by the British like Rokill and Safeguard. place to identify the species of bird, stacks and pots. Pest Control Association These businesses have been in the problems they are causing and POST AND WIRE SYSTEMS (BPCA), the BPMAs celebrate operation for a long time, so for recommend the best methods to This system is mainly used on individuals and companies us to be shortlisted alongside deal with them. ornate buildings where it is less that demonstrate exemplary them was a real achievement. To Here are some of the other methods: obtrusive. It causes no harm to performance and help portray then be named ‘Company of the birds and has even been suggested NETTING (pictured) the pest management industry Year’ is wonderful’. for use on some sites by the RSPB. All types of buildings can be in a positive light. Modern Phil Halpin, BPCA President, proofed from private homes to BIOACOUSTICS pest control is no longer the said: “Taking the time to industrial premises. It is vital A system of speakers, set up at-cap and whippet brigade, it celebrate each other’s SEARCH: @cleankilluk that netting is properly and to play at random the natural is a highly-developed industry achievements helps show the professionally maintained as part species distress calls, creates an that has signicant impacts world the important role we all of a pest-prevention contract. environment appearing ‘hostile’ to on public health, food safety, play in protecting public health the birds. BIRD FREE GEL SEARCH: @cleankilluk environmental sustainability and and safety”. This innovative product reflects E-mail [email protected] for economic development. ultraviolet light. It appears to birds a free pest control survey or cost Commenting on being named For further information go to as flames and keeps pest birds off comparison. ‘Company of the Year’, Paul said: www.cleankill.co.uk or call structures without harming them. www.cleankill.co.uk “We are absolutely thrilled to 0800 056 5477 . November 2020 Your business 27

In partnership with: 24 Hours in a Security Operations Centre (SOC)

Kieran Fowler London Recharged: Senior Information Security Consultant Our Vision for London in 2025 I return to my desk coffee-less; the machine now a forbidden treat locked behind a COVID-19 restriction. I kid myself that it’s ok, and it’s probably a good thing for my health. Sat down, back in front of my screen, I’m monitoring alerts when a critical incident flashes up…

AcmeCorp recently acquired a business they urgently needed in their portfolio but chose not to undertake due diligence on the technology in use. They are just beginning to understand the state of the IT infrastructure, but are about to have a rude awakening to the risks that they are now carrying...

AcmeCorp was continuously growing, a new business being acquired every few months. Typically, they’d commission Waterstons’ mergers and acquisitions team to undertake IT due diligence and an integration programme, but AcmeCorp decided they “needed the business yesterday” and rushed it through. There was something about Cyberdyne Systems they couldn’t let go. Their intellectual property was going to revolutionise the entire organisation, maybe even the world.

Malware detected! AcmeCorp’s systems have detected ransomware; a vicious malware variant which encrypts all your data. Thankfully AcmeCorp has excellent detection for malware. Even if that failed, their data is backed up in Waterstons’ datacentre; isolated from their central systems, sity organisations, endorse a suite Catherine McGuinness, policy secure, and ready to be restored in case of a disaster. of diversity targets for financial chair at the City of London Corpo- services, professional services ration, said that London was facing I look to find the source of the attack, the compromised and tech organisations to adopt major challenges. “Coronavirus, the system that sent it over to AcmeCorp. It’s not good news - it’s and use as a roadmap. Provide UK’s exit from the European Union emanated from their new acquisition, Cyberdyne! We cut dedicated access to funding for and increasing protectionism across off our connection to their network. Breaking the news to specific underrepresented groups the globe are all threats to the capital’s AcmeCorp’s MD is NOT going to be easy… (e.g. female, black or minority role as an international business hub. ethnic founders). New paradigm Cyberdyne’s data has just… gone? There’s no way of getting it Global gateway “Some trends have been acceler- back? This is a disaster; their cybernetics research was going The report also calls for London ated by the pandemic, while others to change the world! This particular piece of ransomware took representatives to work more close- appear to have been reversed. We advantage of an old Windows Server vulnerability that had ly with leaders of other UK cities must reimagine London in order long been fixed with a patch… A patch that AcmeCorp had to support the government’s lev- to seize the moment and ensure it installed as part of their Cyber Essentials Plus certification, elling-up agenda. This would help evolves in response to this new par- but a patch that Cyberdyne was missing. This is a significant to promote the capital as a global adigm. setback for AcmeCorp, but it could have been a catastrophe if gateway for trade and investment “Just as London enters tighter re- we’d lost AcmeCorp’s data too. into firms based in other parts of strictions might seem an odd time the UK. to talk about the future – but it’s Thank goodness we had patched our servers to meet Lord Mayor of the City of London more important than ever that we the Cyber Essentials Plus criteria. It meant we were William Russell commented: “The use this time to prepare, and ensure protected from this particular attack and many others capital’s success throughout history that London is in the best possible like it. It just shows how we need to be on top of all our has been a story of constant rein- shape when the recovery restarts. security. I will be speaking to our suppliers next, I need to vention. It is more important than “Implementing these recommen- make sure that they are looking after our data like we do… ever that London adapts quickly to dations will underpin the capital’s today’s challenges so that it remains competitiveness by supporting in- To learn more about how Waterstons help protect customers a place where people want to work, novation, improving sustainability from attacks like these, visit: live and visit tomorrow. and offering greater opportunities www.waterstons.com/core-services/cyber-resilience “This report sets out detailed to our diverse population. Business, measures that can help the capital government, regulators and aca- [email protected] thrive and evolve as we get through demics all have a role to play. Lon- the current pandemic. A vibrant don must build back better in order 0345 094 094 5 London will help to drive our recov- to remain fit for the future.” waterstons.com ery forwards as we work with the rest of the UK.” www.cityoflondon.gov.uk 28 Your business November 2020

Two minute interview

Timi Orija, founder of 4S Events

“If there is one thing I hate How is your business reacting “I joined [the LCCI] about my job it’s … to Brexit? with the objective …as with any line of work, there There is uncertainty in some mar- will always be frustrations but kets we operate in. Our clients know of connecting with there’s nothing I hate about my role.” we are there should they wish to like-minded engage. We are taking a long-term If you were advising a young approach and evolving with the businesses and entrepreneur which business market conditions. person would you suggest as individuals who a model? How do you think the wish to collaborate.” We live in a different era now and transport system in London what worked for a proven business can be improved? You never knew who you were go- leader, say 20 years ago, may not That’s a tricky question. I have spent Who are you? ing to be serving breakfast to in the work now. The best course of action most of my life in London and I feel, I am the founder and chief exec- mornings. is to try things yourself. Statistically, overall, a lot has improved during utive of 4S Events, a lifestyle and things will not always go according the last decade. Initiatives such as sports management company. Not Which one business to plan but within every failure can the night tube service, improvement many people know what a lifestyle achievement over the last 12 be a win; you can learn from each of cycle routes, the introduction of manager does, but in a nutshell, we months are you most proud failure and develop a growth mind- the bike scheme – all have helped to look after requests from ultra-high- of, and why? set. You may fail again but next time keep London moving. net-worth individuals. Requests I was head-hunted to work for Ayr- you may be closer to achieving your include the acquisition of real es- ton who was already a proven win- objective and before you know it suc- What is your favourite and tate, chartering of private transport, ner. He is on track to be racing in F1. cess will come knocking on the door. least favourite thing about sourcing art and tickets to invita- I had previous experience in sports In essence, I believe the best way to London? tion-only events such as fashion management. This role allows a lot of achieve success is to learn, improve I love the diversity of this great shows, F1 parties and gala award creative freedom. If it makes sense, and be yourself. city. You really can be anything you ceremonies. we will try it. We have introduced wish to be if you put your mind to In sports management, we look a leadership mindset program that How is the current pandemic it. There are lots of opportunities after the PR and marketing of a helps enhance leadership skills and affecting your business? everywhere if one at least tries. I young and exciting racing driver, decision-making on the track. This In every crisis, there are opportunities. love art galleries, cultural activities, Ayrton Simmons. Ayrton was one highlights the benefits of teamwork The events side of things has slowed performing art spaces and street of the four finalists for The Aston and strengthening a growth mind- down considerably but we are still food markets. There is something Martin Young Driver of Year Award set. Emotional intelligence is a core participating in the race series, albeit for everyone in London. 2019. Having raced in the British F3 part of sports psychology. We have with limited spectators. We still get last season, we are currently racing held talks with producers in Holly- requests and enquires from our clien- in the Euro Formula Series, which wood about a documentary series tele. We work within a global commu- consists of 16 races in Europe. and a video game based on Ayrton’s nity and we always do our best to help career to date. our partners and network. Teamwork What is your connection makes the dream work! with the London Chamber of Commerce? What measures have you I joined with the objective of con- taken? necting with like-minded business- I would say strengthening relation- es and individuals who wish to col- ships and growing with our part- laborate. We work with our partners ners. We have improved how we and network both locally and inter- work across the board. nationally, within many different disciplines, though London remains Photo: Fred Romero/Flickr.com (CC BY 2.0) our core focus. Least favourite things would have What was your first job in to be roadworks and traffic jams. London? I worked as a catering assistant in If you were Mayor of London Broadcasting House, many moons for the day which one thing ago. It was fun and interesting at would you change? the time. I worked in a team, which Health and safety regulations per- covered the building 24/7, ensur- mitting, I would carry out most of ing that staff and visitors were well the roadworks and improvements to looked after. It was shift work. It was London transport during the lock- good because we were providing the down, given that passenger num- essentials for visitors and I learnt a bers and road users were greatly lot about discipline and teamwork. BBC Broadcasting House reduced. At SWR we are doing everything we can to keep you safe when travelling by train. Get our free Touch Smartcard and you can book a range of tickets online from home before you travel, to mimimise contact at every stage of your journey.

Search ‘SWR smartcard’. Stay safe. Travel Smart. 30 EUYour business Exit Q&A November 2020 Preparing for 1/1/21 whether the UK- EU trade negotiations succeed or not Why did the UK- over time. There is also the issue of state aid, or domestic subsidy EU trade talks not control. conclude by 15 • Governance: how either side will October? be able to keep the other to their word. The EU wants to be able to Thursday 15 October was the agreed suspend parts of the deal if the deadline for concluding the UK-EU UK reneges on any of its obliga- trade talks. The intention was that if tions. Both sides would accept the two sides had not negotiated a binding rulings from a new body. trade and security deal by then, the The UK says it will only discuss UK would leave the EU without a this once all the other contentious negotiated deal (also known as ‘no areas have been addressed. deal’) and trade with the bloc under World Trade Organisation rules as a Is it decision day on Brexit third country. talks – and what is still to be The deadline date came and went resolved? without a deal being struck. Howev- the status quo, with catch quotas standards or subsidise parts of https://www.theguardian.com/ er, the Prime Minister, Boris John- based on the common fisheries the economy to give its compa- politics/2020/oct/15/is-it-decision- son, said that he might not abandon policy. The UK wants a policy of nies a competitive advantage. The day-on-brexit-talks-and-what-is- the talks “just yet” while EU leaders “zonal attachment” so that British UK has agreed not to reduce cur- still-to-be-resolved have called for the talks to continue. fishing fleets can significantly in- rent environmental, labour and The talks have stalled over the fol- crease their catches. social standards. However, the Brexit: EU leaders call for UK lowing three issues: • The so-called level playing field EU wants a so-called “ratchet” trade talks to continue • Future EU access to British fish- provisions. The EU wants to make mechanism so that the UK will n www.bbc.co.uk/news/uk- ing waters. The EU has insisted on sure neither side can undercut have to implement new measures politics-54557585 November 2020 EU Exit 31 Photo: Policy Exchange/Flickr (CC-BY-2.0) What is the current said he is ready to talk on “all sub- lowing the collapse in negotiations state of the UK-EU jects”. with the EU. trade negotiations? Brexit: No 10 startled by EU Time is running out for At a summit of EU leaders in Brus- insistence that UK accept businesses to prepare sels on 15 and 16 October, the EU trade terms n www.gov.uk/government/news/ proposed a further two to three n www.theguardian.com/ time-is-running-out-for-businesses- weeks of negotiations but demand- politics/2020/oct/15/uk-must- to-prepare ed that the UK alone “needs to be make-necessary-moves-for-brexit- make the necessary moves to make deal-leaked-eu-document Firms urged to get ready for an agreement possible.” new EU relationship In return, the UK insisted that Brexit: Trade talks with the EU n www.bbc.co.uk/news/ talks with the EU over a trade deal are over, says No 10 Michael Gove business-54592246 will not resume unless there is a n www.bbc.co.uk/news/uk- “fundamental change of approach” politics-54566897 What is the UK Brexit: New government from the bloc. This is despite the EU publicity campaign says ‘time agreeing to ‘intensify’ talks, as the Michael Gove leaves door Government doing is running out’ for firms to UK had requested. On 17 October, ‘ajar’ for post-Brexit trade to prepare for a no- prepare for no deal Downing Street announced that talks with EU deal exit? n news.sky.com/story/brexit-new- talks between the UK and EU are n www.itv.com/news/2020-10-18/ government-publicity-campaign- “over” and that there was “no point” michael-gove-leaves-door-ajar-for- On 19 October, the Government says-time-is-running-out-for-firms- in continuing the discussions unless post-brexit-trade-talks-with-eu launched a new campaign called to-prepare-for-no-deal-12107637 the EU was prepared to discuss the Has Brussels blinked first? Michel ‘Time is running out’ to warn busi- legal text of a future partnership. Barnier says he is ready to work on nesses to prepare for a no-deal exit What should At time of writing, Michael Gove, ‘all subjects’ and a legal text of trade from the EU. HMRC is contacting the Chancellor of the Duchy of deal after Michael Gove warns the 200,000 firms to set out new cus- businesses do to Lancaster, said the door was “ajar” UK WILL walk away unless EU is toms and tax rules coming into prepare for a no- for the trade talks with the EU to more flexible force. continue. However, he warned that n www.dailymail.co.uk/news/ This action follows a clear direc- deal exit? a trade deal would not be struck un- article-8854581/UK-activates-No- tion from the Prime Minister that The process for importing and ex- less the EU “fundamentally chang- Deal-Brexit-plans-amid-scramble- the UK must prepare to leave the porting goods from the EU will es” its position. In response, Michel revive-talks.html EU on Australia-style terms based Barnier, the EU chief negotiator, on global free trade principles fol- Continued on page 32

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change. UK businesses need to com- border. To see more, go to From January 2021, businesses will ing goods from eligible developing MADE EASY PLANNING plete the following actions to con- n www.gov.uk/government/ need an export licence issued by countries will be able to get trade tinue importing and exporting with publications/changes-to-vat- the UK to export dual-use items preferences through the UK’s new EU countries from 1 January 2021. treatment-of-overseasgoods-sold- from Great Britain to the EU or scheme. This means that businesses I manage staff leave I manage staff leave & work to-customers-from-1-january-2021. Channel Islands. If they do not may be able to benefit from a reduc- Importing and have the correct licence, the goods tion or removal of duty (tariffs) on exporting Decide how they will account may be held at the border. Busi- imports from developing countries Our staff work the same days or We have shift/rota based workers Obtain an GB EORI number for Import VAT when they nesses should register now for an into the UK. They should check the Businesses will need a unique trad- make a customs declaration Open General Export Licence guidance at: hours each week er reference number, called an Eco- If a business is VAT-registered, it through SPIRE, the online export n www.gov.uk/guidance/trading- I need a system to help track who’s nomic Operator Registration and will be able to use postponed VAT licensing system. More informa- with-developingnations-during-and- I may use a spreadsheet to manage Identification (EORI) number, to accounting to account for Import tion is available at: after-the-transition-period. working from home complete customs declarations from VAT, for goods imported into the n www.gov.uk/guidance/exporting- my staff leave 1 January 2021. If they do not yet UK from anywhere in the world, controlled-goods-after-eu- Use GOV.UK guidance to have one, they can register for free at: from 1 January 2021. This means exit#exportingdual-use-items. understand changes to trading Our staff have mobile phones Our staff have mobile phones n www.gov.uk/eori. businesses can account for VAT on with non-EU countries from goods imported through their VAT Use the ‘Check How to Export 1 January 2021. Check if the Find out if imported goods are Return. For more information, go to Goods’ tool on GOV.UK to look UK has negotiated a trade eligible for staged controls n www.gov.uk/guidance/check- up information on overseas agreement with the country Our staff have the same leave Our staff may have different If businesses import non-controlled when-youcan-account-for-import- tariffs, rules and border the business is trading with. holiday year holiday years goods into the UK from the EU, they vat-on-your-vat-return. formalities for trading goods Trading with countries outside may be able to defer import declara- worldwide the EU may change from January tions until 1 July 2021. Most traders Useful link Businesses should use the ‘Check 2021. Businesses should find out We may offer overtime We may even have staff in with a good compliance record will How to import and export goods How to Export Goods’ service on about trade continuity agreements different time zones be eligible. More information can be between Great Britain and the EU GOV.UK to check duties and cus- the UK has signed and agreements found at: from 1 January 2021: www.gov.uk/ toms procedures for exporting that are still under discussion at: n www.gov.uk/guidance/ government/publications/how-to- goods worldwide. Failure to com- n www.gov.uk/guidance/uk-trade- We plan staff based on demand usingsimplified-declarations-for- import-and-export-goodsbetween- plete the proper documentation agreements-with-non-eucountries. imports. great-britain-and-the-eu-from-1- or follow the correct procedures january-2021. may result in delays getting goods Businesses will be able to Check the controlled goods list through customs, as well as unex- submit applications via the to see if they need to complete UK’s new independent trade ® Selling goods pected taxes on goods upon entry OR declarations from 1 January From 1 January 2021, the essential to the destination and country. remedies system if they WHOSOFF 2020 requirements and standards that can From January 2021, there will be believe they are being injured Staff leave management made easy If businesses import and export be used to demonstrate compliance new requirements on exporting by the effects of unfair trade goods that are categorised as ‘con- will be the same as now. However, goods from the UK. Use the ser- practices or surges in imports. trolled’, they will need to submit there may be other changes busi- vice at: They should familiarise declarations from 1 January 2021. nesses need to make. They should: n www.gov.uk/check-duties- themselves with the UK’s new To check if imported goods are on • Check which regulations apply to customsexporting. trade remedies process on the Controlled goods list, go to: their product GOV.UK. n www.gov.uk/guidance/list-of- • Check if they need a new product Use the new UK Global Tariff From 1 January 2021, if businesses goods-imported-intogreat-britain- approval and begin the process as schedule to check what tariff think they have been injured by un- from-the-eu-that-are-controlled. soon as possible will be payable on goods fair import practices, they can ap- • Check if they need to appoint a entering the UK from 1 ply to the UK’s new trade remedies Decide how they will make new authorised representative to January 2021 system. Businesses can create an customs declarations act on their behalf If businesses import goods into account and register their interest The majority of businesses choose • Speak to their supply chains / dis- the UK, they should check the new in UK trade remedy investigations to hire a person or business to help tributors and understand any new UK Global Tariff schedule. From 1 and reviews on the Trade Remedies with importing and exporting. This legal duties January 2021, the UK Global Tar- Service. More information can be could be a customs agent, freight • Consider what marking / label- iff schedule will apply to all goods found at: forwarder or express operator. They ling changes apply to their prod- imported into the UK unless an ex- n www.gov.uk/government/ can help businesses with declara- ucts ception applies. Exceptions include publications/the-uk-trade-remedies- tions and ensure they provide the Businesses can find out more in- goods imported from a country investigationsprocess. necessary information. To find out formation at: that has a trade agreement with the more, go to n www.gov.uk/transition. UK or from a developing country Other useful links n www.gov.uk/guidance/appoint- that pays less or no duty because it Check UK trade tariffs from 1 Janu- someone-to-deal-withcustoms-on- Trading with the EU is part of the Generalised Scheme ary 2021 at: your-behalf. After 31 December 2020, EU of Preferences. Businesses can n www.gov.uk/check-tariffs-1- trade agreements will no longer ap- check the tariffs that will apply to january2021 Check if Import VAT is due at ply to the UK. The UK is seeking to goods you import at: Search for ‘UK global tariff’ on START YOUR FREE TRIAL TODAY FOR INSTANT BENEFITS START YOUR FREE TRIAL TODAY FOR INSTANT BENEFITS the border reproduce the effects of existing EU n www.gov.uk/guidance/uk- GOV.UK WhosOff allows you to reduce the time spent on paper chasing WhosOffice is a dynamic shift planning tool, designed to take the If businesses import any goods from agreements for when they no longer tariffsfrom-1-january-2021. the EU into the UK, they may need apply to the UK. This will ensure leave requests around the office by making important information hard work out of your scheduling workload. Our platform is built to pay Import VAT from 1 January trading arrangements remain the Check changes to trading available to the required staff in your company. to empower people, allowing you to increase productivity. 2021. Import VAT will not be due at same for UK businesses. However, with developing countries EU Exit Q&A was compiled the border for goods worth less than businesses still need to take the fol- that currently benefit from by Alexa Michael, member WHOSOFF.COM [email protected] WHOSOFFICE.COM [email protected] £135. The only exception to this lowing actions. the EU Generalised Scheme of research executive at LCCI is consignments containing excise Preferences Visit the LCCI EU Exit Hub at goods, where Import VAT (along Apply for an export licence to From January 2021, the UK will www.londonchamber.co.uk/ with Excise and Customs duties export dual-use items to the have its own Generalised Scheme eu-exit-hub where applicable) will be due at the EU and Channel Islands of Preferences. Businesses import- LEAVE MANAGEMENT FLAWLESS SHIFT MADE EASY PLANNING

I manage staff leave I manage staff leave & work

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WHOSOFF.COM [email protected] WHOSOFFICE.COM [email protected] 34 Your business November 2020 Lord Hastings to chair new Black Business Association CCI is this month launching network for business collaboration a Black Business Association securing confidence from investors Black History Month L(BBA) to promote black busi- and innovators to keep the energy ness ownership and black employees of this great city producing jobs and October was Black History Month and, as part of a series of actions, in the capital. The BBA will be under supporting livelihoods. LCCI marked the occasion with a celebration of black business the founding chairmanship of Lord “That’s why now, it’s time for a in a special webinar hosted by Lord Hastings. He spoke to two Dr Michael Hastings of Scarisbrick city that benefits from black lives inspirational black business leaders:

CBE (inset), the renowned Photo: Chris McAndrew (CC BY 3.0) and once historically sad- Andy Ayim MBE, creator of the Their discussion – see page 22 and respected former BBC ly too, black deaths, to Angel Investing School for details of how to access a journalist, global head of build bonds of common recording – included their personal Kenny Imafidon, co-founder and corporate citizenship for purpose bringing in the and professional stories, challenges managing director of ClearView KPMG, and a hugely influ- wealth of talented black and barriers to success, and the Research. ential business leader. entrepreneurs and em- support that contributed to their The BBA is designed for ployers and workers to achievements. black business owners and focus our vision on a city black employees and pro- where all can thrive, with motes black entrepreneurship and justice and equity and where work business ownership in the capital. It can be dignified for all. I’m hon- will also provide networking oppor- oured to work with LCCI in estab- tunities and a forum to collectively lishing the Black Business Associa- address barriers to equality in Lon- tion and to call in all who have felt don’s economy. left aside, to build better together.”

Build better together To register your interest in the www.londonchamber.co.uk/ Note that in order to join the BBA Lord Hastings commented: “The Black Business Association membership/lcci-black- you must be a paid for member of London Chamber of Commerce complete a short online form business-association LCCI or part of the free London and Industry is the capital’s premier Chamber Community Network.

s r e f f o e g e l l o C l a n o i t a n r e t n I m a h t l a W Waltham International College offers s r e f f o e g e l l o C l a n o i t a n r e t n I m a h t l a W s e m m a r g o r p p i h s e e n i a r T d n a p i h s e c i t n e r p p A Apprenticeship and Traineeship programmes s e m m a r g o r p p i h s e e n i a r T d n a p i h s e c i t n e r p p A r o t c e s r o e z i s y n a f o s e s s e n i s u b t i f e n e b n a c h c i h w which can benefit businesses of any size or sector r o t c e s r o e z i s y n a f o s e s s e n i s u b t i f e n e b n a c h c i h w s a e r a g n i w o l l o f e h t n i g n i t i u r c e r w o N Now recruiting in the following areas s a e r a g n i w o l l o f e h t n i g n i t i u r c e r w o N

e c n a n i F d n a g n i t n u o c c A , l a g e L • • Legal, Accounting and Finance e c n a n i F d n a g n i t n u o c c A , l a g e L • n o i t a r t s i n i m d A s s e n i s u B • • Business Administration n o i t a r t s i n i m d A s s e n i s u B • m m a a e e T T g g n n i i t t e e k k r r a a M M d d n n a a s s e e l l a a S S • • • Sales and Marketing Team m m a a e e T T g g n n i i t t e e k k r r a a M M d d n n a a s s e e l l a a S S • • s r e g a n a M l a t n e m t r a p e D d n a l a n o i t a r e p O • • Operational and Departmental Managers s r e g a n a M l a t n e m t r a p e D d n a l a n o i t a r e p O • s r o t a n i d r o - o C d n a s r e d a e L • • Leaders and Co-ordinators s r o t a n i d r o - o C d n a s r e d a e L • y t u a e B d n a r i a H • • Hair and Beauty y t u a e B d n a r i a H • t n e m e g a n a M d n a p i h s r e d a e L • • Leadership and Management t n e m e g a n a M d n a p i h s r e d a e L • y g o l o n h c e T n o i t a m r o f n I • • Information Technology y g o l o n h c e T n o i t a m r o f n I • r o f w o n e r i u q n E Enquire now for r o f w o n e r i u q n E n i r a e Y n o i t a d n u o F h t i w s e m m a r g o r P e e r g e D Degree Programmes with Foundation Year in n i r a e Y n o i t a d n u o F h t i w s e m m a r g o r P e e r g e D ; s a e r a g n i w o l l o f following areas; ; s a e r a g n i w o l l o f , 0 3 4 0 8 1 0 7 0 2 4 4 + : P P: +44 207 0180 430, , 0 3 4 0 8 1 0 7 0 2 4 4 + : P s s e n i s u B n i ) s n o H ( A B • , , k k u u . . c c a a . . e e g g e e l l l l o o c c t t n n i i m m a a h h t t l l a a w w . . w w w w w w : : e e t t i i s s b b e e W W Website: www.walthamintcollege.ac.uk, • BA (Hons) in Business s s e n i s u B n i ) s n o H ( A B • , , k k u u . . c c a a . . e e g g e e l l l l o o c c t t n n i i m m a a h h t t l l a a w w . . w w w w w w : : e e t t i i s s b b e e W W e r a C l a i c o S d n a h t l a e H n i ) s n o H ( c S B • k u . c a . e g e l l o c t n i m a h t l a w @ s p i h s e c i t n e r p p a : l i a m E Email: [email protected] • BSc (Hons) in Health and Social Care e r a C l a i c o S d n a h t l a e H n i ) s n o H ( c S B • k u . c a . e g e l l o c t n i m a h t l a w @ s p i h s e c i t n e r p p a : l i a m E

k k u u . . c c a a . . e e g g e e l l l l o o c c t t n n i i m m a a h h t t l l a a w w @ @ s s n n o o i i s s s s i i m m d d a a : : l l i i a a m m E E Email: [email protected] k k u u . . c c a a . . e e g g e e l l l l o o c c t t n n i i m m a a h h t t l l a a w w @ @ s s n n o o i i s s s s i i m m d d a a : : l l i i a a m m E E SPONSORED FEATURE 35 Wiseup: The Mentoring Revolution By Joe Wood, Co-Founder of Wiseup Networks globally understood. 71% of Coffee’ so both parties can make Fortune 500 companies have sure the match is a good one. If mentoring programs and 78% of it is, the mentee can book that FTSE 100 companies promote a mentor for as much time as they mentoring programme on their wish. Our platform manages website. that relationship end-to-end. The key issue is access. In a The mentoring is all online and digital age, your mentor shouldn’t the Wiseup team is on-hand to be restricted by company support and answer any questions. membership, geography or striking lucky at a networking event. Where do you come in? Wiseup listens to every mentee’s We want to establish an improved story and recommends a mentor support culture across the world. that fits their situation. Wiseup can provide a selection Joe Wood (right) with father Graham of mentors for you, your staff, How’s it going now? recruitment candidates or co- I’m a 26-year-old entrepreneur was live by our web designers. We We can proudly say that our working space tenants. Contact and Co-Founder of Wiseup jumped up and down, shook hands platform now hosts more than 150 us if you want to discuss your Networks, with an ambition to and headed into the middle of the incredible mentors. The number of bespoke mentoring solution. transform how mentoring is conference to spread the news to mentors can scale to demand. We want to talk to any innovative provided in this country and exhibiting tech companies in hope Our mentors are helping people company or organisation that beyond. of partnerships. to grow their business, advance wants to make quality mentoring “How long have you been live?” their careers and manage their accessible to their people. Who are we? they would ask. Our answer always mental wellbeing. The support Wiseup delivers Wiseup is an online mentoring got a few laughs; “for about 25 We are aligning with innovative changes lives, and we can deliver platform, home to hundreds of minutes.” partners to provide mentoring that support on a global scale. mentor profiles. Users choose from on a larger scale. This includes This is mentoring on-demand. experienced industry leaders and Why mentoring? forward-thinking companies, This is mentoring without limits. entrepreneurs to find and book The pandemic has amplified charities, and the UK Government. This is The Mentoring Revolution. their mentor. the need to professionally and A family business led by father emotionally support leaders and How does it work? wiseupnetworks.com and son team, Joe and Graham their staff. Users browse our mentor database Contact us: Wood. Wiseup is supporting Businesses are under pressure on the platform. If users want [email protected] individuals and businesses amidst to adapt; people are being made some help choosing, we listen to the global pandemic. redundant and the workplace is a them and match them up with a completely different environment. few options. No algorithms! Where did the idea come The value of mentoring is All mentors offer a free ‘Virtual from? I had no idea what I wanted to do after I left The University of Sheffield. In that time, I found myself turning to the people around me for clarity and that epiphany moment. My Dad was often the first port of call. Some insightful conversations with him and his network led me to an enjoyable career as a Project Manager. While chatting with my Dad at Christmas 2018, it struck me that all of the brilliant people I turned to throughout my journey were ‘mentors’. In that moment, the idea for an online mentoring marketplace was born. From that moment we dedicated our time to presenting excellent career and business mentors to the world in a modern, tech-enabled fashion.

When did we launch? In November 2019, we attended one of the largest technology conferences in the world, The Web Summit, in Lisbon. In a bustling conference hall, we were finally told our platform 36 LCCI in the news November 2020 From lockdown to EU Exit via central London revival LCCI in the news by Steve Reilly-Hii

was hoping in this column to be updating LBM readers on Lon- Idon’s booming economic recovery and success at managing Covid-19 transmission. But as I draft this, the capital is once again seeing the introduction of increased restrictions on business and households, as cases rise. Resilient However, as LCCI’s chief executive Richard Burge has regularly said on the airwaves over recent weeks, London is resilient, as are its businesses, and there is much we can still all safely do to enjoy our city. As the focus for some businesses moves from economic recovery and back to survival, LCCI has been urging the government to ensure that the accompanying support is ade- quate. As Tier 2 began in London we interviewed with BBC One on breakfast news across the UK, and on BBC World News – to audiences right around the globe. Articles in nearly all UK major newspapers and other radio interviews told of LCCI criticism that Tier 2 status didn’t come with accompanying support for the hospitality sector effective to offset the loss of trade likely to be seen due to restrictions on non-household socialising indoors. Evidence Over recent weeks the London Chamber has urged government to present a clear evidence basis to explain to businesses how and why their sacrifice from increased restrictions will help to lower transmission of the virus. LCCI has also urged government to explain how week between central offices and is needed. velopments that Covid-19 is bring- the time period of restrictions will home environments, also benefit- This group is looking at specif- ing London’s way. be used to improve the test and trace ing the economies of local areas ic campaign and business support On EU Exit and the imminent system – which has failed to cope and central London. The Telegraph measures to aid the recovery of Lon- end to the transition period, LCCI with the demands placed upon it. highlighted our work on this sub- don’s central activities zone. has been urging businesses to pre- That campaigning work has seen ject. The launch of the alliance re- pare as best possible for the poten- us interview with a wide range of ceived media coverage on LBC, tial of no deal, whilst remaining national and international broad- Recovery Bloomberg Radio, City AM, and has clear about the need for a trade casters, including Sky News and Speaking of central London, been gaining further coverage as the agreement with the EU. I’ve no Bloomberg. LCCI has joined forces with Heart members of the group have added doubt my next LCCI in the News will We’ve also carried on campaign- of London, Integrity Internation- their voices to the wide range of return to this subject. ing for the introduction of flexible al, and other businesses, to form campaigning that’s been required to rail season ticket options, to allow the Central London Alliance – see try and best support businesses and Steve Reilly-Hii is senior media workers to continue to split their page 6 for Tony Travers on why it employees regarding the rapid de- relations manager at LCCI

38 Your business November 2020 Motivating staff working from home otivation is critical to a When staff are successful business and Mby staying on top of what working remotely, keeps your workforce engaged, by they lose touch with communicating effectively and by providing support where things get not only the core of tough, you can rest assured the bulk the business they of your workforce remain stimulat- ed – regardless of where they work. work for but also the So how should businesses go about keeping their employees engaged camaraderie of team and motivated whilst working from members home? to feel as valued and supported as possible.” Be flexible Some employees may still be ad- Virtual socials can feel like they are in a virtual of- justing to the new normal so it’s When staff are working remote- fice environment which gives them a important to recognise and support ly, they lose touch with not only the sense of connection and normality. them and check in with them regu- core of the business they work for larly to ensure they aren’t struggling. but also the camaraderie of team Training Offering flexible hours around child- members. At BBX we have an on- Businesses can also look at sourc- care or other commitments can show line social called ‘Beer o’clock’ where ing a wide range of online training you value and trust your staff, which we invite all staff onto a Zoom call and upskilling for staff whilst work- in turn will increase motivation. John Attridge (above), chief exec- every Friday and have a chat like you ing from home. This gives them utive of BBX UK, provides some tips would do in the pub after work. For an opportunity to grow and learn, Provide a stable on how to help you keep your staff those that are working remotely, we and lets employees know there is environment engaged whilst working from home. also use Zoom to be put on in the still room for advancement in your If managers or business owners background so remote colleagues company, it also shows them that are stressed and worried about the they are valued. financial state of the business, it can reflect badly on employees who Employee benefit think their job may be at risk, espe- packages cially in this current climate. By uti- Businesses can look at sourcing lising the company’s spare capacity employee benefit packages that can to acquire goods and services busi- make their wages go further with ness owners can keep their financial discounted groceries, utilities, shop- worries to a minimum. ping, transport, travel and leisure. Some examples of this include Or- Reward and angutan, Perk Box, and Perk Cards. recognise staff

Marc Smith (above), managing A good reward and recognition director of GHS Heating & Plumb- programme enhances your brand ing MD of based in Hampshire said while offering a high perceived value “During lockdown I used an incen- at a very low cost. Tim Peniston-Bird tive scheme on BBX, Perk Cards, (above), chief executive of explains: to get my staff all a card that gave “Reward and recognition pro- them discounts on their grocery grammes can do so much, they can shops. I also wanted to use this be effective in driving productivity, down time to upskill my engineers, engagement and retention, and they so I looked into all sorts of training can also be targeted to help build to- from health and safety, to asbestos wards achieving wider business goals. training. My team are my family, and I really want to do everything www.bbxuk.com | www.ghs.me.uk I can for them, and I want them www.orangutan.co.uk November 2020 Your business 39 London’s quality green spaces London’s best parks and green from the Ministry of Housing, Com- spaces – more than 480 of them munities and Local Government, – picked up Green Flag Awards recognises and rewards well-man- as 2020 winners last month aged parks and green spaces, setting the benchmark standard for ites including Clissold Park the management of recreational in Stoke Newington and outdoor spaces across the UK and Sfirst-time winner Jubilee around the world. Park at Canary Wharf are among Allison Ogden-Newton, chief ex- a record-breaking 2,061 across the ecutive of Keep Britain Tidy, said: country – and 436 in London – who “We have always known just how have picked up the award for the important our parks and green quality of their green space. In ad- spaces are for the physical and men- dition, 50 sites in the capital have tal health of everyone. picked up the Green Flag Commu- “All the research shows that nity Award. spending time in good-quality To celebrate, buildings in the cap- green space can improve people’s ital including the Alexandra Palace health and wellbeing, that is why it television mast, the Tiffany Foun- is important that they are managed Photos: Danny Robinson (CC BY-SA 2.0) (CC BY-SA Robinson Danny Photos: tain in St James’s Park and Green- Clissold Park Jubilee Park to the standard of the Green Flag wich Town Hall went green in a col- Award. This is now something that ourful visual display. that were lit up to celebrate the ed staff dealt with challenges that millions more recognifse after the Green Flag Award and to thank the went along with a huge influx of ex- challenges of the past six months. Landmarks thousands of parks staff and volun- tra visitors over the summer. All those involved in the Green Flag They were joined by landmarks teers who work to provide fantastic Award should be congratulated on across the country, including the places to escape to. Benchmark their achievement.” white cliffs of Dover, the London The announcement, normally The Green Flag Award scheme, Stadium in Queen Elizabeth Olym- made in July, was delayed this year managed by environmental chari- greenflagaward.org pic Park and Salford’s MediaCityUK due to Covid-19 and while dedicat- ty Keep Britain Tidy under licence www.keepbritaintidy.org.

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0203 9970 092 [email protected] www.ukcarbookings.com 40 Covid-19Your business Q&A November 2020 What’s what in the new tier system n Monday 12 October, Photo: Rwendland (CC BY-SA 4.0) outdoors. These will only be per- the Prime Minister set out mitted indoors if it is possible for Oplans for a new ‘simplified’ people to avoid mixing with peo- three tier system to grade the whole ple they do not live with or share of England into medium, high and a support bubble with; exceptions very high alert, according to the apply for supervised activities for level of Covid-19 virus risk. The under-18s, and disability sport move came after warnings that the NHS would be overwhelmed unless Tier 3 (Very High) measures were taken to stem the Areas with very high levels of Cov- growing number of infections and id-19 infections are subject to tight- admissions to hospital. On 12 Oc- er restrictions. tober, England had 3,665 patients in • Socialising with anybody you do hospital with Covid-19. At the start not live with or have formed a of lockdown on 23 March, the num- support bubble with is not per- ber had been 3,097. mitted in any indoor setting or The measures came into force in any private garden or at most two days later. The whole of Greater outdoor hospitality venues and London was initially placed in Tier 1 ticketed events (medium risk) but moved to Tier 2 • Outdoor socialising is limited to (high risk) on Saturday 17 October Andy Burnam groups of no more than six in an despite rates of Covid-19 infections outdoor public space such as a being much higher in some London forced to close ended in deadlock on sumption off the premises can park or beach, the countryside, Boroughs than others. Richmond 20 October. At time of writing, the continue to do so after 10pm a public garden or a sports venue upon Thames, Hackney and City of talks have ended without agreement if they operate a delivery ser- • Restaurants can remain open, London (primarily Hackney) and and Greater Manchester will now be vice, click-and-collect or drive- subject to a 10pm closing time. Ealing had the highest rate of daily forced into Tier 3 status. through • Pubs and bars must close unless new cases per 100,000 of population • Schools and universities are open they operate as if they were a while Croydon, Bromley and Sutton Coronavirus: Greater • Places of worship remain open, restaurant. This means serving had the lowest. Manchester set to move into subject to the ‘rule of six’ “substantial” meals, like a main Tier 3 as talks end ‘without an • Weddings and funerals can take lunchtime or evening meal. Alco- Boris Johnson unveils three- agreement’ place with 15 and 30 attendees hol can only be served as part of tier Covid restrictions for n news.sky.com/story/coronavirus- respectively such a meal. England tier-3-talks-with-greater- • Exercise classes and organised • Weddings and funerals can take n www.theguardian.com/ manchester-end-without-an- sport can continue to take place place with 15 and 30 attendees world/2020/oct/12/boris-johnson- agreement-12109203 outdoors or indoors if the ‘rule respectively. However, wedding unveils-three-tier-covid-restrictions- of six’ is followed or social dis- receptions are banned. for-england Covid: Tier 3 restrictions set tancing measures are in place, • Exercise classes and organised to be imposed on Greater for example, indoor group exer- sport can continue to take place Covid-19: New three-tier Manchester cise classes. There are exceptions outdoors. These will only be per- restrictions come into force in n www.bbc.co.uk/news/uk- for supervised activities for un- mitted indoors if it is possible for England 54617898 der-18s, and disability sport. people to avoid mixing with peo- n www.bbc.co.uk/news/uk- ple they do not live with or share 54533924 What are the three Tier 2 (High) a support bubble with. Supervised All the above apply, with the fol- activities for under-18s, and disa- When does Tier 2 start in tiers and what is lowing additions. bility sport may be exempt. London? How long Covid permitted? • Individuals must not socialise • Individuals should try to avoid restrictions could last, as more with anybody outside of their travelling outside the very high areas move to high alert Tier 1 (Medium) household or support bubble in alert level area or entering a very n inews.co.uk/news/uk/tier-2- National restrictions continue to be any indoor setting, whether at high alert level area. Exceptions london-when-start-date-new-areas- in place here. home or in a public place such as include work, education or youth covid-restrictions-how-long-high- • The ‘rule of six’ applies i.e. people a bar or restaurant services, to meet caring respon- alert-726040 can mix in groups of up to six, • Socialising is limited to groups of sibilities or transit as part of a whether at home, in a pub or res- six in any outdoor location. This longer journey Full list of local COVID alert taurant or any outdoor venue. includes private gardens, outdoor • Individuals should avoid staying levels by area • Businesses and venues can con- hospitality venues or public spac- overnight in another part of the n www.gov.uk/guidance/full-list-of- tinue to operate, in a COVID-se- es such as beaches or parks (other UK if they are resident in a very local-covid-alert-levels-by-area cure manner, other than those than where specific exemptions high alert level area or avoid stay- that remain closed in law such as apply in law) ing overnight in a very high alert Initially only Liverpool City region theatres and nightclubs. • People can continue to travel level area if they live elsewhere. was placed in Tier 3. However, much • Pubs, bars and restaurants are re- to venues or amenities that are of Lancashire followed a few days quired to ensure customers only open, for work or education, but Local COVID alert levels: what later. Talks between Greater Man- consume food and drink while should look to reduce the number you need to know chester and Central Government to seated, and must close between of journeys where possible n www.gov.uk/guidance/local- keep Greater Manchester in tier 2 or 10pm and 5am • Exercise classes and organised covid-alert-levels-what-you-need- achieve more funding for businesses • Businesses selling food for con- sports can continue to take place to-know November 2020 Covid-19 Q&A 41 Photo: Scottish Government/Flickr.com (CC BY-NC 2.0) Photo: Conference of Peripheral Maritime Regions (CC BY-NC 2.0) Tier 2 lockdown rules in England: latest Covid restrictions explained n www.theguardian.com/ world/2020/oct/19/tier-2- lockdown-rules-england-latest- covid-restrictions-coronavirus

Tier 3 lockdown rules: what are the new restrictions for ‘very high’ alert areas? n www.telegraph.co.uk/politics/ 2020/10/20/tier-3-lockdown-rules- high-alert-areas-restrictions/

What is happening in the rest of the UK? Nicola Sturgeon Mark Drakeford The devolved administrations of Scotland, Wales and Northern Ire- the rest of the country cannot serve ber, as will all pubs and restaurants. Northern Ireland land have imposed time-limited alcohol after 6pm. Non-essential workers will be told In Northern Ireland, all pubs and lockdowns in their regions. to stay at home. restaurants closed on 17 October, Covid in Scotland: What are while schools would be closed for Scotland the new lockdown rules? Wales lockdown: New ‘fire- an extra week after half term. On Tuesday 6 October, the First n www.bbc.co.uk/news/uk- break’ restrictions imposed for Minister of Scotland, Nicola Stur- scotland-53166816 17 days Northern Ireland lockdown: geon announced a two-week ‘cir- n www.independent.co.uk/news/ New ‘circuit breaker’ cuit-breaker’ lockdown which Wales uk/politics/wales-lockdown- restrictions explained, with came into force on 10 October. All The First Minister of Wales, Mark circuit-breaker-restrictions- schools and pubs closing pubs and restaurants within the Drakeford, announced a ‘fire-break’ coronavirus-b1154703.html n inews.co.uk/news/northern- ‘central belt’ of Scotland will re- lockdown on 19 October until 9 No- ireland-lockdown-new-circuit- main closed for two weeks, while vember. All but essential retail out- breaker-restrictions-explained-with- pubs, bars, restaurants and cafes in lets will close from Friday 23 Octo- schools-and-pubs-closing-715406

A digital BREXIT solution for everything you need to know about TARIFFs While the complexity of preferential tariffs, mul- well over 10 months to make the tool available. ti-lateral and bi-lateral Free Trade Agreements and Customs Union is still there to deal with, TARIFF provides a very simple to operate query now economic operators need to understand screen to provide pinpoint information on duty types what will be happening with BREXIT as well. and rates, VAT rates, control measures and documents you are required to provide together with The new international trade era, that comes with the legislation in force for the commodity in ques- BREXIT, creates a more complex, not so easy to un- tion. The tool also covers import requirements of EU derstand, and legally binding environment for not only and Turkey and export controls of all of the three. UK’s economic operators but also any trader in the globe who are selling their products into British mar- The query results of TARIFF can be used to avoid double ket. The very same applies to British exporters who taxation, to benefit from preferential duties and comply will be selling their products into EU market as well. with technical and international trade requirements.

In this “can of worms” like environment, it is becoming TARIFF is available at https://tariff.singlewindow.io more and more critical to use digital services, those with three free pro queries upon registration and un- provide simple yet efficient information for econom- limited free basic queries without having to register. ic operators of all sizes, when they have to deal with their product-specific import & export requirements.

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tiveness and efficiency, and a plan to optimise opportunities to im- by Ivan Ericsson prove them both. This will provide the grounding to change direction As businesses have had to quickly and adopt new technologies learn first-hand there can be and methodologies with ease. devastating financial impact of not being agile in times of Find strength in uncertainty, we outline three numbers achievable ways for businesses The reality is, businesses know they to do just that in a limited need to adapt, and they’ve known timeframe this for some time. But new technologies cannot be adopted with an old he past few months have put mindset. Companies that really want enormous strain on business- to see results from digital upgrades Tes and brought into sharp need to invest time and money both focus the importance of being agile, in upgrading their legacy systems, adaptable and able to increase the and upskilling staff, so that they have pace of innovation and change at the tools and the confidence to steer short notice. As the economy works the ship forward at pace. to get back on its feet, technology A factory reset like this is a co- solutions such as robotics and au- lossal task for any business to un- tomation will be pivotal in enabling dertake. But rather than accept this. defeat, businesses need to find the But, while technology can bring right partners with the right tools. immense value to businesses, piv- Partners that not only understand oting towards an automation-first their pain points and the complex- model is no simple task. Badly man- ities of managing digital change on aged digital upgrades are incredibly process, making these issues sim- a seismic scale, but have experience costly and can cause companies to pler, quicker and less costly to find Nearly all office- seeding the ‘fail-fast’ culture of take two steps back before they’ve a solution for. Meaning businesses based businesses start-ups into large corporations, even started. That’s why, until now, can increase the speed to market of so they can assist them every step many large or complex industries their latest innovation and get ahead have shown they of the way. have taken a slow and steady ap- of their competitors. can act in an agile Ultimately, if nothing is done to proach to automation. Mature agile testing approaches accelerate innovation, big brands If the Covid-19 pandemic has are needed to ensure the fast deliv- manner simply by risk being usurped by more nimble taught businesses anything, it’s that ery of working solutions. After all, competitors that are agile enough they need to be poised for abrupt who remembers the runner-up? So, adopting home to adapt to market needs and con- market disruption at any moment – when Covid-19 does become a thing working so quickly sumer demands when the occasion a slow and steady approach to tech- of the past, the innovations that demands it. nology cannot continue. As experts stand the test of time will be those in digital transformation and the re- that worked well and could be relied come an essential, rather than an Looking to the future sponsible adoption of technological upon since inception, rather than option. This can only be unlocked Companies like Dyson and For- innovations, here are my company’s the tools that were simply ‘there’. through quality-driven, digital mula 1 teams have cemented their three top tips for organisations to This is the reminder that quality transformations. place in history for making the leap consider when embarking on a digi- assurance and testing should be at In today’s economic climate, it from vacuums and cars, to ventila- tal transformation. the heart of innovation, not an after- makes sense that digitisation has tors, and oxygen masks, respective- thought – retrofitting quality into a been catapulted to the top of the ly. But as the country works to over- Be proactive, not system is always a painful and costly agenda for most businesses. Howev- come this devastating pandemic, it’s reactive exercise. er, in order to get this right, organ- not just the technological elite that Getting things right first time is The purpose of focussing on isations must first master process has proved its worth. business critical when building quality when delivering change is maturity. But more than this, hav- Nearly all office-based businesses trust with customers, so when un- to make sure that the end product ing the reassurance of automated have shown they can act in an agile foreseen challenges do occur, it is works – this is no less critical when testing throughout the product life manner simply by adopting home vital that businesses move quickly the rush to market is accelerated, cycle will enable businesses to pivot working so quickly. Now, their focus to understand the issue and find a but it is more challenging. quickly and efficiently to any change should be on developing their agile solution. Of course, this is easier that comes their way. Helping them capabilities even further, by putting said than done. So, how can busi- Identify, prioritise, to bounce back in 2020. technology and quality at the heart nesses ensure things run smoothly? pivot The most important part of a piv- of their operations. Ensuring that a process of auto- Suddenly, for all businesses, being ot in a new direction is to ensure mated testing occurs throughout able to adapt quickly, always main- that you have one foot solidly on the Ivan Ericsson is head of quality product development helps compa- tain infallible levels of security and floor. In quality terms, this means assurance at Expleo nies identify issues early on in the ensure quality of service, has be- having a baseline of testing effec- expleogroup.com November 2020 Your business 43 Changes to consumer behaviour in Covid-19

Global eCommerce platform not be delivered quickly. Ultimately, is retailers who embrace consumers’ Kooomo advises retailers to consumers look to sites that offer a new expectations and invest in their optimise their online presence fast, secure and reliable experience, eCommerce infrastructure that will in response to changing meaning retailers must get the basics spearhead this sector’s recovery. consumer demands covered if they want to attract and retain customers. Remain competitive he ongoing pandemic is having Ciaran Bollard concludes: “Cov- a profound impact on consum- 4. Consumers have higher id-19 has undoubtedly brought Ter behaviour, now and in the expectations about profound, uncontrollable future. As shoppers get to grips with And finally, only once their site is changes to our world and consum- the new normal, discretionary spend- safe and reliable should retailers er behaviour is no exception to this ing is declining, expectations are look to creating a flawless online rule. Yet, retailers should not simply changing and eCommerce continues experience for users. With every- back away from the fight. With Black to surge. In light of this, according to is set to near the £175 billion barrier one and everything moving online Friday and the build up to Christ- global eCommerce platform, Koo- by the end of the year. This change in nowadays, consumers have height- mas just around the corner, retail- omo, retailers should invest more behaviour comes as no surprise and ened expectations when it comes ers must ensure they are optimising heavily in their digital presence and is undoubtedly here to stay as the to eCommerce and tend to opt for their online presence and catering think innovatively about how they tightening of lockdown measures brands that offer the ultimate cus- to consumers’ needs. Ultimately, it can enhance their services if they comes back into play. It is the retail- tomer experience. Pivotal elements is retailers who respond quickly to wish to remain competitive beyond ers who recognise this fact and opti- when building this include investing changing demands who will remain the second wave of Covid-19. mise their online services that will be in a seamless omnichannel experi- competitive in the months to come.” better placed to remain competitive ence, creating an AI chatbot and fo- Sentiment beyond Covid-19. For smaller, indie cusing on hyper-personalisation. It www.kooomo.com The changes to consumer behaviour retailers that do not have the funds over the past seven months are ex- or time to facilitate this, marketplace emplified by a recent survey by Sta- selling is a viable alternative. tista which found that 46 per cent of Britons are likely to continue avoid- 2. Consumers want secure ing the high-street even if restric- payment methods and tions ease. Furthermore, research by diverse options Mckinsey highlights that consumer Leading on from this greater em- sentiment and behaviour reflect the phasis on safety, our clients have also uncertainty surrounding Covid-19, found that consumers are turning forcing us to consider the devastat- their attention towards secure pay- ing impact on the UK retail industry ment methods and diverse options in the coming months. more than ever before. With cy- Ciaran Bollard, chief executive ber-attacks becoming increasingly at Kooomo, explains: “The bottom prominent over the past few months, line is that consumers are increas- retailers must ensure they are creat- ingly conscious and priorities have ing a check-out process that is safe changed. Prior to the pandemic, on and frictionless for all users. One average shoppers’ baskets tended way in which our developers are fa- to be larger and their activity more cilitating this is by enabling the Koo- frequent. However, amid the vast omo platform to support multiple economic uncertainty that comes languages, currencies and VAT rates. hand-in-hand with Covid-19, people have had to think more carefully 3. Brand loyalty has been about their spending. What does jeopardised and doesn’t matter to UK consum- It is also important to note that con- ers has taken a massive U-turn.” sumers have less patience when it Bollard outlines four of the key comes to online shopping. For ex- changes to consumer behaviour ample, a recent UK Consumer pref- amid Covid-19 and how retailers erences Report – conducted between can adapt in such challenging times: June and July – found that ease of use when accessing an eCommerce site 1. Online shopping has was a deciding factor for 56% of con- increased sumers. Brand loyalty has also been First and foremost, in this new era jeopardised, with consumers simply centred on safety, online shopping switching to competitors if the items has witnessed an immense surge and they desire are out of stock or can- 44 Your business November 2020 Future of the office ... and office workers

A new report on the future fice will be a thing of the past and Loud and clear sations are to be successful. of the office and office will stay that way “The seismic change that has hap- workers in the UK in view of • Speculation that the office is dead pened over the last several months is the Covid-19 pandemic has with businesses moving to full here to stay – the future will be a mix revealed that the seismic time remote working is also mis- of people working from home and change in the way we work placed. working and collaborating at the now is here to stay • A blended working approach office. This will have major implica- mixing the office with remote tions across the country and we are he massive shift in working working looks set to be the future urging government at all levels to arrangements that has taken • Staff working from home report- take this into account as they make Tplace since March this year ed higher levels of stress, citing policy decisions for the future.” will continue and there will not be loneliness and technology prob- a universal return to the office when lems as key issues “The seismic change ‘things get back to normal’. The of- • Nearly half of working from fice is however certainly not dead home employees feel under pres- that has happened and will play a key role in businesses sure to show how hard they are Jeremy Stein (above), managing over the last several coming back stronger than ever in working and are working longer director of the BCFA, said: “The future. hours. voice of officer workers and their months is here to The report, which includes anal- employers has now been heard Key figures ysis of widespread published re- loud and clear – this report puts stay – the future will Researchers producing the report search, was commissioned from beyond doubt that the way people be a mix of people interviewed key figures in the office independent consultants for the work is going to change. Home and sector and analysed results from British Contract Furnishing Asso- remote working has lost its, often working from home multiple studies. ciation (BCFA), a business mem- negative, reputation however, it is and working and Conclusions of the report – The bership organisation whose 250+ also clear that teams need space to Future of the Office and Office Work- members contribute over £2 billion grow, flourish and collaborate to- collaborating at ers – include: in sales yearly and generate over gether, and the office of the future • The pre-pandemic 9-5 in the of- 17,000 jobs in the UK. will need to support this if organi- the office Under pressure Dr Craig Knight, a leading psychologist who has advised companies on creating work spaces, added: “There are obvious pros and cons for both employees and their boss- es. While people have adjusted to working from home well, significant numbers report struggling with loneliness and feeling under pressure to show constantly they really are working. Space plays a key role in productivity, creativity, health and wellbeing which can quickly be forgotten. Extension “Not everyone has the space or environment to work from home, nor does everyone wish to work alone. Engaged employees are gen- erally those that have choice and control over when and how they work. The office is, and will remain, one of the key spaces for work. At the same time employers will need to consider the home as an extension of the work environment bringing new challenges for employers.”

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took a keen interest in meeting with Is Covid-19 each business to understand their by Monomita Nandy, Gurnam short- to medium-term needs and Selvarajah and Sarish Iqbal then map them with the relevant academic module learning objec- affecting your ovid-19 pandemic has posed tives. In this academic year Brunel major challenges to higher Business School students will work Ceducation institutions (HEI) in more than 20 business led pro- such as how to incorporate the re- jects alongside other existing pro- business? vised skills in teaching to prepare jects and across multi-disciplinary students with the skills likely to be departments within the university. required post Covid-19 by future employers. Academic researchers Practical knowledge We’re here to help have explained the need of a resil- In the collaborations between business ience model for such institutions students and local businesses, the stu- which is only possible when students will work under their supervi- dents assist local business to grow sors from the department, which will and to keep creating job opportuni- allow students to apply their academic ties for university graduates. knowledge in an innovative way to Recently, the World Trade Organ- address the real challenges faced by isation predicted that many countries business. Such collaborations will as- Our team of experts can answer will observe at least a three per cent sist students to enhance their practical your questions and support you decline in gross domestic product in knowledge whilst helping businesses 2020. It is important therefore to an- to find innovative solutions to their with advice on how to meet the alyse existing business models and as- problems and input for their recovery. latest government guidelines, sess the feasibility of revised ones. This Overall, this initiative by Co-In- re-evaluation should be done as soon novate and Brunel Business School alternatives to redundancy and as possible to support business recov- will assist the local economy to ob- how to conduct redundancies ery. Businesses should change their serve opportunities for growth which priorities from the old challenges and will lead to sustainable economic while being fair, transparent and focus on resilient approaches for their development. In addition, business legally compliant. future growth and sustainability. To academics are also working closely assist the business during this difficult with Co-Innovate to share their ex- time, higher education institutions pertise by participating in surveys, At Amica HR, we really take the time to can play an important role. organising workshops, consulting, understand your business and provide mentoring, volunteering to provide consistent HR support with our team of friendly Strategic changes support during this difficult time. in-house experts. In short, we’re here to help. The Co-Innovate Journeys team at Brunel University London have Dr. Monomita Nandy is a reader responded to the challenge from in accounting and finance and HEI and local businesses operat- director of internationalisation at ing in national and international Brunel Business School. Gurnam markets. To support businesses’ Selvarajah is innovation director and need to perform strategically dur- Sahrish Iqbal is project coordinator Free 1 Hour HR Consultation ing the recovery period, academics for Co-Innovate Journeys at Brunel & Assessment from Brunel Business School have University London. worked with the Co-Innovate team to identify local businesses looking Contact us and book your free 1 hour for research support to make strate- Co-Innovate consultation with one of our HR experts to find gic changes in their operation. Co-Innovate Journeys is out how we can help you! As a result of this several collab- a fully funded GLA/ERDF orations with businesses across a programme match funded by number of sectors from education, Email: [email protected] 85 Great Portland Street Brunel University London. Tel: +44 (0)20 7110 0006 First Floor health care, AI, and supply chain The aim of the programme is www.amicahr.co.uk London, W1W 7TL have taken place. These have cre- to support SME businesses ated opportunities for students to across London with business gain industry experience in an envi- workshops, collaborative ronment where they can apply their industry led research projects, knowledge and put in to practice support in launching new innovative and business develop- products and services to ment skills. This approach between market and the creation of academics, students and industry new jobs. assisted students with the confi- www.brunel.ac.uk/business/ dence to build their resilience and to Business-Partnerships/ prepare them with the transferrable Co-Innovate skills for future jobs. The academics November 2020 Your business 47 Getting the right person for the job he economic climate result- Alejandro Coca’s tips on conduct- The perfect interview environment, this doesn’t ing from the Covid-19 pan- ing the interview process are: necessarily mean they are the best Tdemic has meant that for candidate may be fit. The perfect candidate may be those organisations looking to hire • Make a wishlist someone who struggles under the currently, it’s never been more im- Before you even write the job de- someone who stare of the HR team, but interacts portant to ensure the perfect can- scription or review any CVs, make struggles under the really well with their immediate didate is found, adding value to the a list of skills, attributes and qual- colleagues. Have someone else give business as well as fitting in cultur- ifications that are essential for a stare of the HR them an office tour or even grab a ally. This is according to TruePro- new employee to have in order to coffee to find out more about the file.io, a leading provider of pri- fulfill the role. Make sure you in- team, but interacts team they would be working in. mary source verification services, clude attributes that relate to your really well with their This will give you a better under- which outlines that in order to find company culture, to ensure the standing of what a candidate would the right candidate, it’s critical that new hire integrates quickly into immediate be like in the ‘real world’ working hiring managers go into interviews the team. colleagues environment. with a clear outline of what they’re You can create a separate ‘non-es- looking for. sential’ list for qualities which • Do your due diligence Alejandro Coca, co-head of would be favourable for an appli- Once you’ve whittled down your TrueProfile.io says, “We all know cant to have but are not a necessity. ally puts these to the test. Ensure shortlist and you’re confident in that the recruitment process can If you find a number of applicants that an applicant’s practical skills your final choice, it’s time to ver- be laborious, but as Jeff Bezos once who fulfill the first list, the second- are tested in the form of an exam, ify that they are who they say said, ‘I’d rather interview 50 people ary list will help you to stay focused mini-project or demonstration. they are. Verify their professional and not hire anyone than hire the on finding the right candidate from This should be done after the in- credentials such as degree cer- wrong person.’’ The interview envi- your shortlist. itial interview stage and before tificates, references, good stand- ronment, in most roles, is a million they proceed to the next stage in ing certificates and professional miles away from what the day-to- • Put their skills to the test the hiring process. licenses to mitigate risk for day job will look like so it’s impor- It’s all well and good if a candidate your company, employees and tant you’re not dazzled by a can- can tell you about their skills on • Talk to them outside the customers. didate who shines in an interview paper or in an interview, but a interview environment but isn’t a great fit for the role.” pre-employment assessment re- While some candidates shine in the www.trueprofile.io 48 Your business November 2020 ROI vs awareness: influencer marketing’s big question s we’ve entered a new decade of influencer marketing Athings are changing swiftly. With 63 per cent of marketers in- tending to increase their influencer marketing budget within the next 12 months, there is more evidence to showcase just how impactful influencer campaigns really are. But because of this, brands are beginning to question exactly where they should be spending their money and how they’re going to measure its success. The question on everybody’s lips is whether to opt for return on investment (ROI) or brand awareness?

one primary objective. It’s difficult Focusing on other metrics such to celebrate the launch of Frozen 2. to track results and success if the as conversions, sales, and actions Amelia Neate and her team of goal isn’t crystal clear to begin with,” are much easier to measure, demon- experts partnered the brand with Neate says. strating obvious levels of success, or well-known parenting influencers, A brand’s budget, along with lack of. whose children were already fans of sourcing the right influencer could “Thanks to website analytics and the first film, including Jacqueline Amelia Neate (pictured above), also prove to be a challenge, which is social media insight tools, it is now Jossa. In doing so, the influencer senior manager at Influencer often when they would enlist the help easier than ever to keep track of on- marketing agency placed the cam- Matchmaker says: “It’s safe to say of an influencer marketing agency. line statistics, making it quick and paign at the very forefront of its tar- that influencer marketing isn’t go- Amelia Neate explains, “Brands effective to measure ROI in the case get audience. ing anywhere, and now that it is so come to us with a budget and we of metrics,” Neate explains. readily available to most brands and find them an influencer that will ROI or awareness? businesses, there are a number of suit both their budget and their Influencer focused There really is no simple answer ways to measure the success and the campaign.” brands to this question, no matter how of- outcome of each campaign. Many brands have focused pre- ten it is asked. “It’s no longer as simple as how Choosing the right dominantly on influencer market- Creating awareness of a brand is many likes a photo gets. It’s much tactic ing, including HEAT. A brand creat- a lengthy and on-going process, and more strategic than that now. And Whether it’s creating awareness ed to fill a gap in the luxury fashion often, the results of this are work- although different, both ROI and of your brand, consideration, con- market, HEAT teamed up with ing quietly in the background until brand awareness are equal in terms version or production, your goal packaging provider Delta Global to further down the line. But making of their benefits to a business.” and objective should align with create innovative mystery boxes for potential consumers aware of your And although influencer mar- both your campaign and influencer consumers. By collaborating with brand is an invaluable process, al- keting is fast becoming one of the marketing strategy, matching your well-known influencers, HEAT have though more difficult to measure most popular marketing strategies brand KPIs. increased and encouraged sales of and determine immediate success, around the world, it can be difficult With influencer marketing, re- their new product and service. or failure. to measure solid return on invest- turn on investment isn’t solely based Other well-known brands such as Neate defines both ROI and ment. on revenue. At least not anymore. Daniel Wellington and Gymshark awareness as an equal footing with If brands choose to focus on became market leaders in their cho- both tactics proving beneficial to The challenges awareness, then they should know sen industries thanks to focusing on brands. brands face that this is a rather difficult goal to their influencer marketing strate- “ROI based on conversions and One of the challenges that many measure. However, that isn’t to say it gies. actions is a much more concrete brands face, is clarifying their objec- isn’t worth it. In fact, creating aware- Neate says, “Although they may process,” she explains. tive. It’s tricky to narrow it down to ness for a brand could be the most not have seen an increase in sales “But, that doesn’t necessarily just one, as understandably, brands valuable goal of all. straight away, the brands were mean that it is the better route to have a number of things that they’d Word of mouth is still the most placed at the forefront of their target follow. It all comes down to a brands like to achieve from an influencer trusted source of marketing, so put- audiences and a huge buzz was cre- personal objective and what they are marketing campaign. ting your brand out there, in a way ated around their products. aiming to achieve.” “This is where brands tend to that is easily recognisable is a sure- Influencer Matchmaker recently trip up, by focusing on more than fire way of achieving just that. worked with Disney+ on a campaign www.influencermatchmaker.co.uk calfordseaden Managing your development risk

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To learn more visit www.inssatad-consulting.com 50 Your business November 2020 Money-saving practices for lockdown or many businesses, pen- occurred. For example, for those ny-pinching hasn’t exactly operating in the takeaway or fast- Fbeen a choice lately. Lockdown food industry, rather than spending regulations have forced the part- large sums of money on printing out time closure of companies across all menus and posting them through industries. Recent announcements people’s doors, email or text them. have seen the UK return to some stricter regulations once again. Al- 4. Return of the 52-week though this will inevitably take its savings challenge toll on the financial capabilities for The 52-week savings challenge is business across the UK, some of something that some business- those money-saving practices you es have been using to save for all relied on previously can help to pre- those small expansion projects that pare for more potential restrictions. the pandemic placed on hold. This savings challenge could help your Unprecedented business achieve exactly that once The UK economy has been plunged regulations ease again. into a state of turmoil in the recent Put simply, the amount you save months, and now local lockdowns increases week-by-week, which is in some regions of the UK could see probably why it’s one of the most yet another large financial slump. popular savings challenges. On However, many businesses have week one, for every item or group of managed to stay afloat throughout “For those staff days, building a strong corporate items you make a profit from, put £1 these unprecedented times. Online culture that helps develop employee of this into a savings bank for your giant Amazon has even managed to meals out and relationships is essential. With this business. On week two, put £2 in, increase its net sales by 40 per cent said, for those staff meals out and and so on. The amount of money in the second quarter of 2020 in beer-garden days in beer-garden days in the sun that you add into a savings account can comparison to its 2019 stats. the sun that have have been dearly missed, it’s impor- vary depending on the size of your As business owners reopened tant for business owners not to rule business and what products it en- their doors to the public once again, been dearly missed, these out of the budget entirely. In- tails of course. But hypothetically, we have seen socially-distanced it’s important for stead, dedicate a small proportion of this is how it works! If you choose crowds flood through the doors. it to use at a later date when this is to follow this exact method, your However, we shouldn’t let this turn- business owners not possible again. business will have an extra £1,378 out blow all other possibilities out However, succeeding at this chal- in a year to dedicate towards those the water – including a second lock- to rule these out of lenge works on the logic that there small projects and innovations you down. As we see restrictions tight- the budget entirely.” is always some form of money-sav- had in mind. en in the UK, it’s vital that business ing going on. For example, there are owners you plan strategies for both help you grasp a clearer understand- many entertainment venues that 5. Review your office the best and worst outcomes. ing of your expenses and help create offer discounts such as happy hours, overheads Why not bring back some of multiple recovery or survival plans. cinema deals, restaurant discounts- Although this last money-saving tip those money-saving techniques that Next, decide which products or restaurant discounts, or two-for-one will mostly apply to those operating have helped your business survive services are not essential. For exam- deals. Look out for all the deals and within the services or digital sector, over recent months? ple, those working in the food in- discounts you can find and save there are some pieces of advice other Here, restaurant discount compa- dustry may decide to continue oper- them for a later date! business owners can take on board. ny Enjoy Stevie suggest some mon- ating at a reduced menu. This helps After reopening your doors to em- ey-saving tips that will help support cut costs on suppliers and cooking 3. Consider what to put ployers over recent months, your the business survival, regardless of equipment. As for those operating on hold bills will have inevitably increased. what industry it is a part of, if lock- in the service sector, ensure that Vices: all businesses have them. However, now that many UK work- down restrictions were to affect its all employees who can work from Whether it be an extra ‘Thank you ers are working from home again, operations once again. home are doing so. That way, elec- for your purchase!’ sticker stuck placing those unnecessary purchas- tricity and water bills can be kept on the packaging or an excessive es on hold, such as equipment, soft- 1. Bring back cost- low. amount of gift wrapping, there are ware, or printing equipment such as cutting measures There are many tactical approach- some things that businesses might cartridges could see you save greatly Since the coronavirus pandemic es and strategies you can implement be better off putting on hold for now on your office overheads now that forced businesses keep track of their back into your business operations to help reduce costs and plan ahead. the demand for these is less. overheads even more so than usual, to prepare for another lockdown. Rather than using an excessive Ensuring your business stays there is something business owners As a business owner, preparing for amount of gift wrap packaging, de- afloat during this uncertain time can learn from this if faced by an- all possible scenarios, regardless of a cide what is essential. Then, place a seems like such a stressful process. other lockdown. Rather than aban- pandemic or not, is something that greater focus on making the design But there are many instant strate- doning your business’ Covid-19 should always be valued. and layout of the packaging look gies you as a business owner can plan, continue revising the strategy equally as good with what you have. implement to help cope with the and further your approaches to keep 2. The budget treats Creativity is key. threat of another potential lock- costs low. challenge returns: Although the marketing of your down. Regardless of a pandemic Depending on which region you business edition business should never be consid- or not, it is vital that all businesses are based and the restrictions that The budget treats challenge was all ered as a vice, there are some ef- set clear goals to help them succeed are in place, determine whether about saving money without cut- fective ways to reduce your promo- and grow. there are any changes in your short- ting out the fun stuff that comes tional costs as well as continue with and long-term budgets. This will with many work cultures. Nowa- this process if another lockdown www.enjoystevie.com We are a London based SME developer who specialise in residential, commercial and mixed-use schemes. 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Technology Advisers to Business Owners 52 Enterprise Europe Network News November 2020 News from the EU

Compiled and edited by and the EUIPO intend to find exposed to adverse working from Indonesia, China, and further areas of cooperation and living conditions and the Taiwan. The EU will now charge Angelina Markousi through initiatives that support risk of exploitation. This often additional duties of 17.3% on SMEs through the KICs, results from being provided imports from Indonesia, of up Western Balkans: exchange of tools, training with insufficient information to 19 per cent on imports from economic and models, events, webinars, and regarding liability and rights, China and of up to 7.5 per cent content. while such issues have been for imports from Taiwan. investment plan exacerbated and even more The decision follows a Joint action for bio- visible during the Covid-19 thorough investigation and pandemic. aims to remediate the dumping- based industries In the conclusions the Council related damage caused to EU n EIB, European Commission points out the importance producers located mainly in and ECBF Management GmbH of this issue and invites the Belgium, Italy, and Finland. By have launched a circular member states, in accordance bringing the total number of bioeconomy fund with a target with their competences and EU trade defence measures on size of €250 million. national circumstances, to fully steel up to 56, the new measure n The European Commission The announcement of the enforce the EU and national helps safeguard nearly 200,000 has adopted a comprehensive first closing of €82 million legislation. The Council jobs in the EU steel industry. economic and investment of the European Circular also calls on the European This includes 2,350 jobs that plan for the Western Balkans Bioeconomy Fund (ECBF) marks Commission to conduct a will be protected thanks to this which aims to spur the long- the first equity fund exclusively study to collect data on intra- decision. term economic recovery of the focused on the bioeconomy EU seasonal work and identify region, support a green and and the circular bioeconomy the main challenges faced, digital transition, foster regional in the EU and Horizon 2020 Access2Markets including, where possible, integration and convergence associated countries. during the pandemic, to assess portal launched with the EU. Managed in a sustainable the areas where the protection The plan sets out manner, bioeconomy can of seasonal workers should a substantial investment sustain a wide range of public be enhanced, and make policy package mobilising up to €9 goods, including biodiversity recommendations. billion of funding for the region. and ecosystem services, reduce It will support sustainable the environmental footprint connectivity, human capital, of primary production and EU foreign competitiveness and inclusive the supply chain as a whole, investment screening growth, and the twin green increase competitiveness, mechanism n The European Commission has and digital transition. The provide jobs and contribute to n The EU framework for launched the Access2Markets investment package will be rural development. The new screening of foreign direct online portal to help small a key driver for facilitating fund provides equity investment investment (FDI) became fully and medium-sized firms trade increased public and private to innovative growth-stage operational last month. Over beyond the EU’s borders. It investments in the region by bioeconomy and circular the last eighteen months will respond to requests from European and international bioeconomy companies and following the adoption of the stakeholders to better explain financial institutions. projects. The ECBF aims to fill first EU investment screening trade agreements and help an important financing gap in regulation, the Commission companies ensure their products EUIPO and EIT: this area by mobilising public and Member States have put in are eligible for duty discounts. It innovation and and private investments to place an effective coordination is free of charge and will serve scale up innovative bio-based framework. It will now become both companies that already intellectual property companies and projects with instrumental in preserving trade internationally and those hand in hand high potential for innovation Europe’s strategic interests that are only starting to explore n The European Union and excellence. while keeping the EU market opportunities in foreign markets. Intellectual Property Office open to investment. The European Union (EUIPO) and the European Improving the If we want to achieve an has a large network of Institute of Innovation and working and living open strategic autonomy, trade agreements with Technology (EIT), have signed having an efficient EU-wide over 70 countries and an agreement that brings conditions of investment screening regions and is currently together innovation and seasonal workers cooperation is essential. We are negotiating a raft of new intellectual property for the now well equipped for that.” deals. Access2Markets breaks benefit of European small Valdis Dombrovskis, Executive this complex set of rules down and medium size enterprises. Vice-President. into practical information so that For the EIT Knowledge and smaller firms can have access to Innovation Communities (KICs), Commission imposes relevant information more easily. this agreement is an excellent Concretely, Access2Markets opportunity to increase SME further anti-dumping delivers the trading conditions knowledge on intellectual duties on steel imports to import goods to the EU and property (IP) to fully benefit n The Council has adopted n The Commission imposed to export goods to over 120 from the protection that IP conclusions which recognise definitive anti-dumping duties foreign markets. brings in the global market. that seasonal and other mobile on imports of hot rolled With this collaboration, the EIT workers across the EU are often stainless steel coils and sheets Sponsored Feature

The Last Slug: Accelerating international trade for a post-Covid economy

For most businesses, 2020 has been That’s why at The Last Slug (TLS) heavy fees associated with typical an incredibly challenging year. From we’re helping companies tap into international payments, the DK&K the UK’s official departure from the exciting new markets by providing platform is an easy-to-use tool with European Union (EU), the destruction comprehensive international trade features designed to make life easier caused by the Coronavirus outbreak consultancy. With British beef back for our clients. to the onset of social distancing and on the menu in the US and a freshly lockdown measures, trading has been signed trade deal with Japan, there “International trade is the anything but normal. has never been a better time for British companies to seek to start key to growth in uncertain selling in new markets and benefit times, and The Last Slug from access to emerging economies. team is here to help you” Our team of industry experts are already helping businesses in key If you are frustrated by the chaos industries like food and beverages, caused by the Covid-19 crisis and logistics and clothing to successfully keen to start growing your business export goods without issue or delay. again, now is the time to accelerate Whether it’s pricing, navigating your international trade operation. shipping and logistics, compliance As the UK enters a new relationship with foreign regulations, local due with the EU and uncertainty remains For ambitious businesses, the diligence or in-depth market research, over how Covid-19 will impact sharp rise in infection rates we offer a full suite of services to company operations next year, it’s and corresponding government ensure a effective international trade restrictions as well as travel bans without delay. clear that despite all these challenges, means planning expansion for 2021 brighter days do lie ahead. has been a near impossible task. We have also announced a new However, every business owner knows partnership with DK&K Partners, International trade is the key to that persistence and perseverance a leading international payments growth in uncertain times, and The are vital in difficult times and moving platform to enable effective foreign Last Slug team is here to help you forward is essential for long-term exchange and payments services. expand your business into new and growth plans. As well as helping companies avoid highly profitable markets.

Tel +44 203 753 5400 | Level 30, The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB | www.thelastslug.com 54 Enterprise Europe Network Events November 2020

Registration Deadline: Friday 13 November 2020 | Location: Online Within the MEDICA 2020 fair, the global No. 1 meeting place for the medical sector, ZENIT GmbH together with the Healthcare Sector This matchmaking event targets the bar-turning, machining, part Group of the Enterprise Europe Network will organise the international production and machine-tool industries (and related industrial Brokerage Event. technologies and equipment) for use in many fields like automotive, The aim is to assist enterprises, universities, and research institutions medical, aeronautics, clockmaking, and more. It consists of 20-minute in finding partners in Europe for business cooperation, product pre-arranged meetings on a dedicated website. It is an opportunity for development, manufacturing and licensing agreements, joint ventures, or participants to meet potential international partners from these sectors, other types of partnership. This international Healthcare Brokerage Event and build technological, commercial or research cooperation. at MEDICA fair has a tradition of 20 years. In 2019 the brokerage event had more than 320 participants from more than 35 countries with about 800 international meetings.

Registration Deadline: Wednesday 25 November 2020 Location: Online With its traditionally strong industry, Saarland is an automotive manufacturing base in Germany. The competencies range from the production of engine components, automatic transmissions and exhaust Registration Deadline: Friday 13 November 2020 systems through vehicle seats, car headliners and chassis seals, to the Location: Innsbruck, Austria production of software for artificial intelligence and cyber security. The Tyrol Economic Chamber and the Enterprise Europe Network Tyrol This B2B, focussed on the mobility sector, aims at bringing together invite you to attend the half-day bilateral Business to Business (B2B) European buyers and suppliers. meeting event in Innsbruck in the field of wood construction, on the 3rd of December 2020 from 2.00 to 5.00 pm. This B2B-session is part of the 26th International Wood Construction Conference, which takes place 2-4 December 2020 in Innsbruck. This international forum offers woodworkers, planners, engineers, architects, project developers, construction and regulatory authorities, timber constructors and craftsmen, practitioners, and instructors the opportunity to get comprehensive information and exchange idea concerning wood construction. Registration Deadline: Monday 30 November 2020 Location: Łódź, Poland This is an international project that fits in with the current sanitary and business trends. CEDE (Central European Dental Exhibition) will take place in EXPO Łódź facility (put into use in 2012, over 13,000 sq.m with 5,700 sq.m of exhibition space + conference space). The event is dedicated to representatives of dental industry, manufacturers, traders as well as researchers, dentists, technicians, and hygienists. The Enterprise Europe Network centre at the Foundation for Promotion of Entrepreneurship as a Business to Blue (B2Blue) - partner of CEDE offers B2B meetings during the event. Registration Deadline: Monday 16 November 2020 | Location: Online ART-ER, within the Enterprise Europe Network Simpler consortium, organizes Business to Blue (B2Blue) brokerage event, one day of bilateral meetings between universities, research centres, SME and companies on the blue economy. The event is organised in the framework of Sealogy, an Italian trade fair on the topic and will be held as a virtual event on 19-20 November. The brokerage event is organised in the context of MISTRAL, an Interreg Registration Deadline: Sunday 6 December 2020 | Location: Online MED programme, aiming to strengthen international cooperation within Held in conjunction with SWITCH (Singapore Week of Innovation and the blue growth ecosystem and to increase the networking capabilities of Technology), TechInnovation 2020 will take place on 7-11 Dec as a SMEs, research centres, universities, and clusters. virtual event. It brings together international technology providers and enterprises to accelerate the commercialisation of emerging technologies, Registration Deadline: Wednesday 25 November 2020 seed licensing opportunities and foster open innovation collaborations. Location: Online The conferences and exhibition are open to all tech seekers and tech Auvergne-Rhône-Alpes Entreprises, in collaboration with its partners and providers including SMEs, MNEs, tech transfer managers and innovation the Enterprise Europe Network, invites participants for the Machining intermediaries, who seeking partners for technology partnerships. Industry Meetings, an international business event organised virtually on Registered participants can take part in the brokerage event where B2B 26 November. meetings can be arranged via the online technology matching platform.

Registrations for all events are now open For further information contact the Enterprise Europe Network London office at [email protected] Conducting an M&A during a pandemic Is the Coronavirus pandemic KPM Group Managing and corresponding economic Director Marian Lively downturn a time to halt said the synergy between acquisitions or pursue them? the businesses was a key consideration; “As a business TMB are very similar to KPM having the same core strengths and values - a loyal client base, strong focus on service and an experienced team. This will enable us to continue to offer our group clients fast, efficient print and mailing solutions, while adding extra capacity to the mix.” xperts in M&A service provision, KPM Group, have “In addition, we will roll out the Egone against the grain and for KPM Group during the acquisition is a key strategy in TMB services of international completed an M&A of their own pandemic. While the deal was our 5 year plan. Adding TMB postage consolidation, – during the Covid-19 crisis. The briefly paused as a result of Mailing to the group is a great polywrap and pick and pack deal reverses market trends and lockdown earlier this year, KPM fit and enables us to expand our fulfilment to all group clients. shows confidence to grow. Group Founder and CEO Nigel current service offering and gain The merged company will Copp said now is the right time greater stability in uncertain have revenue in excess of Print production and mailing to push ahead, despite the times through consolidation. £6m so will be able to share house KPM Group acquired current environment. Mail’s reach and effectiveness the benefits of more efficient Kent-based mailing house and continues to be demonstrated, group buying and merged digital printer TMB Mailing in Growth through acquisition so as we exit lockdown and production operations.” early October. The acquisition “It’s long been our intention to businesses get back on track marks a bold investment expand and growth through this will prove a great addition.” www.kpmgroup.co.uk

Multichannel marketing to boost your business

Are you looking to increase awareness and get seen in Find out more your marketplace? We help businesses and charities to We are offering LCCI Members a attract sales, leads and donors through a wide range of free consultation. Contact us print, digital and mail solutions. quoting ref: LCCI to see how we can help your business. ✓ GDPR Consultancy ✓ Web2Print ✓ Print Management ✓ Print Production Data Processing ✓ ✓ Fulfilment & Mailing T: 01322 663328 ✓ Personalisation ✓ Postage Optimisation E: [email protected] www.kpmgroup.co.uk 56 New Members November 2020

4s Events Cleanux Chemicals Ltd General Healthcare Nika International International House, 223 Regent 13 Colville road, Acton, Solutions Services Limited Commerce Organization Street, London W1B 2QD London W3 8BL Flat 36, Sherwood Court, 6A Porchester Place, London 4s-events.com www.cleanux.co.uk Bryanston Place, London W1H W2 2BS Lifestyle /PR and marketing Manufacturing detergents and 5FF nicogroup.uk Managing and supervising management sanitiser ghsslimited.com Manufacture PPE, 3 ply surgical Nika Motor London Group AF Global Brands Limited Clockwise (Wood Green) masks 6A Porchester Place, London 20 Eastbourne Terrace, London Alexandra Investments Ltd, 2nd W2 2BS W2 6LG Floor Windsor House, Lower Gilgal Dabihn [email protected] alfakher.com Pollet, St. Peter Port GY1 1WF Kemp House, 152-160 City Road, Automotive sales Export of shisha molasses T: 07776 956 440 London EC1V 2NX emily.falconer@workclockwise. [email protected] Shine Academy Solutions Ltd Agile Research Ltd co.uk gilgaldabihn.com Unit 4, 80a Ashfield Street, Knowledge Gateway, Boundary workclockwise.co.uk/ Consultancy firm London E1 2BJ Road, Colchester CO4 3ZQ Flexible serviced offices shine.academy T: 020 7788 7864 Governance Resolutions Information technology [email protected] Dynamo Global Limited Unit B109, Parkhall Business agileresearch.co.uk 71-75 Shelton Street, Covent Centre, 40 Martell Road, London Waxess Chemicals Ltd 27 Old Gloucester Street, London Research services Garden, London WC2H 9JQ SE21 8EN WC1N 3AX T: 020 3696 6685 T: 020 3858 7992 T: 07493 612530 Beroya Business [email protected] info@governanceresolutions. [email protected] Solutions Limited dynamo-global.com com waxess.co.uk 40 Bank Street, Canary Wharf, Specialists in Dynamics 365 F&O governanceresolutions.com Wholesale of industrial London E14 5NR ERP. Governance experts chemicals T: 020 7660 1440 [email protected] Freight Systems (UK) Ltd Medigold Health Protect Xahive Ltd beroya.com The Mill, Horton Road, Staines- 65 Melbourne Grove, London Office 7, 35-37 Ludgate Hill, Business services provider. Upon-Thames TW19 6BJ SE22 8RJ London EC4M 7JN freightsystems.com protect.medigold-health.com T: 020 3936 2667 Freight forwarding and logistics Supply occupational health to [email protected] UK SME’s xahive.com Cyber security

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n GPR Professional Services Our expertise is centred around management systems standards, n Digital Skills Solutions helping clients achieve certification n Digital Skills Solutions (DSS) has and providing support with their Voices Voices Voices! introduced a comprehensive suite of auditing endeavours. As quality & I’m thrilled to announce that my learning and development courses audit professionals, we specialise in career has gone sideways! and qualifications, empowering the ISO 9000 series of standards I really enjoyed coaching individuals and companies to (which includes ISO 9001 Quality presentation and the effectiveness increase revenue, retain talent and management systems requirements). of the voice and now I have gone n Millennium Gloucester Hotel gain that competitive edge. Working across several market back to my drama roots and am LCCI members can benefit from DSS are accredited by industry sectors - multidisciplinary doing it myself. This time behind our “Work from Hotel” offer at leaders, including Microsoft and engineering, capital goods, a mic. I have lots of professional the Millennium Gloucester Hotel. Adobe, and we use technology and business services; we experience of doing voiceovers, Indeed, you can book one of our and cloud-based systems to are advocates for sustainable but now I have a soundproofed meeting rooms for the day and provide a truly unique and modern development, promoting a booth at home and top equipment benefit from a wide space and all learning experience. standards-based approach to good for a clean, state of the art the equipment you require for Some of the courses that we corporate governance, assurance, recording. I also provide post your new home office. This could deliver are AgilePM, Business and business improvement. production, editing and script also be the ideal location for your Analysis Foundation & Practitioner, shaping if required. next team meeting. Six Sigma Green Belt & Black Belt. Offer to members My voice covers a wide range of Offer to members Offer to members Following on from our principal’s styles; commercials, narrative, consultants’ interview in October’s Corporate training, podcasts, Book your home office package LCCI members will receive a 20% publication and to celebrate world audiobooks & documentaries. – “Work from Hotel” – at just discount on all full-priced courses quality day this month, we are Offer to members £59 per day. This offer is valid 1 booked before 31 December 2020. offering a free initial consultation November 2020 - 31 March 2021. For LCCI Members I am offering Contact to discuss your ‘business standards’ related requirements relevant to a special 10 percent discount for Contact For further details, flexible our offerings. your first voiced project with me. For further information, please payment methods and to register contact Esther Marijuan on on our next available course, Contact Contact +44(0)79 0841 8879 or at esther. please go to digitalskillsuk.com/ Email: [email protected] To listen to my voice [email protected] courses/ or email: dssbusiness@ Phone :07484 756 071 simply go to my website: digitalskillsuk.com www.gprps.co.uk/contact stevenewmanvoiceover.com A special advertising features and listings supplement produced by Crosby Associates Media Limited, the official publishers of London Business Matters

Issue 170 | November 2020

COVER STORY Building ventilation systems Pages 62-63 SCG Commercial Limited, a family run business operating from our Office & Depot in Hickstead, West Sussex.

We are offering an open package, either design and build or traditional, ranging from new builds, refurbishments, design and much more. Published by: We are currently working on contracts ranging from £50 thousand to £10 million across all sectors within the industry for a number of Local Authorities & Private Clients in Surrey, Sussex, London and the Southern Home Counties. it i iit For any queries on features or Liverpool (Head O ce): advertising in Capital Matters, contact: Burlington House. Crosby Road North Please visit our website to explore: www.scg-group.co.uk Liverpool L22 0PJ Gina Forshaw Tel: 0330 124 3780 020 7846 4809 www.crosbyassociates.co.uk E: [email protected] News 59 Power your business with IT that works

By David Henderson-Begg, Managing of all vulnerabilities in your business IT systems) And there are other security products, Director, Labyrinth Technology exponentially. deployed quickly and remotely, that can add Businesses of all sizes are targeted by cyber further layers of protection to devices that can When offices up and down the country criminals, so this is not just a problem for the big mimic some of the protection usually found only emptied out in response to the lock corporates. A successful ransomware attack in the office. down regulations, I was very proud of can cause catastrophic damage at the best of It is never going to be economically feasible our national spirit as we made “the new times, so with all sectors of the economy already to fully replicate the level of IT security found normal” work. under huge pressure it is something that every at the office across every individual employee’s But I’m a pragmatist, and I worry that in competent business leader should take very, home environment. But with good advice and the rush to get things done, coupled with the very seriously. planning Labyrinth Technology can help to novelty of working from home and lunching in Thankfully there are things that can be done mitigate the risks. the garden all summer, IT security is one of those to mitigate the threat. For example, Labyrinth Call us on 020 3790 7500 for help and important considerations that gets swept away Technology is currently engaged on a project advice with any aspect of your business IT. Anecdotally, there is a slow return to the for one of our clients whereby we independently workplace, but the majority of London office verify all of their employee home router and Wi- workers are still working from home. This has Fi settings to ensure they measure up to robust expanded the “Threat Surface” (the sum total standards.

Digital Marketplace That Helps Businesses Find Solutions

Sambuq is an online B2B trading vessel that transported independently, and then it’s up to vendor offers, and the perceived marketplace that helps business goods between countries in the business to run comparison value derived by explorers. find technology solutions to fit the Red Sea, Persian Gulf and analyses, make reference calls and Sambuq is a virtual port where their needs, based on information the Indian Ocean regions, conduct research, which is often vendors dock and share their supplied by vendors. Sambuq is Sambuq enables a more efficient a dead-end given the paucity of wares, allowing explorers to make for business big and small across technology solutions marketplace. available online information. This more informed decisions. industries that want to make Historically, the decision-making process can take weeks even Sambuq helps companies educated budgetary decisions process or companies in need of months to complete. bring to market new products & with all available information technology solutions has been Sambuq offers an efficient services and facilitate competition comparing technology offerings. arduous and fragmented. Vendors alternative, delivering a among vendors. Named after an early 1900’s present their services to a business comprehensive picture of what a www.sambuq.com

Published by:

Crosby Associates Media Limited For any queries on features or Liverpool (Head O ce): advertising in Capital Matters, contact: Burlington House. Crosby Road North Liverpool L22 0PJ Gina Forshaw Tel: 0330 124 3780 020 7846 4809 www.crosbyassociates.co.uk E: [email protected] 60 Skills & Training November 2020 It’s never too late to expand your knowledge and skills!

The world which we are living in today is changing dramatically, and at a rapid speed. None of us can stand still or rely purely on our experience. The Executive Diplomas offered at Warwick Business School’s London teaching base at The Shard, are designed to help people make sense of this new economy and its complexities.

How are we adding value? The Warwick Executive over four four-day modules. A typical In an environment where disrupters Diplomas day involves interactive sessions can appear overnight and destroy Our Executive Diplomas are in the classroom, alongside a lot of whole markets, there is a real designed for a senior executive break-out work in small groups, and and present danger of becoming audience who are perhaps doing working on case-study material, irrelevant fast. The challenge for one of two things, both closely providing a dynamic learning setting. each one of us and indeed the related. One is to address a specific Our faculty are highly skilled not just organisations we work for, is to challenge facing their business – a in communicating the ideas that constantly expose our views and classic example would be digital they have, but also in engaging and perspectives to fresh challenge, disruption, something which is surfacing the experience of people to re-frame how we make sense washing across most sectors in the room. That co-creation of of our experience, and to infuse and industries, but people are learning is a critical aspect. our thinking with new ideas. For struggling to make sense of that The Diplomas will be delivered individuals that can mean updating theories and insights, working with and catch up. in the classroom in the first your own knowledge and skills. For the faculty who are originating those The second trigger is to plug instance, however our online organisations that means making ideas, meaning you are hearing that capability and knowledge platform my.wbs will also play a sure you are positioned to be able those ideas directly from the people gap as an individual. As senior very significant role. Coming on a to succeed in the face of fierce who are at the cutting-edge of executives we all bring significant programme should be thought of competition. thinking. experience, but the pace of change as entering a learning eco-system, The hard question to ask The psychologist Kurt Lewin is such that that experience can be one that provides access in person personally is what value am I famously said, ‘There’s nothing rapidly made redundant. It is vitally to globally recognised thought creating? Am I simply hanging so practical as a good theory’. important that we are constantly leaders, to a network of industry on, or am I thriving in this new Sometimes we are a little bit afraid updating ourselves, and constantly leaders and to a wealth of materials environment? As an organisation, of the word ‘theory’, but a theory reinventing our knowledge base. online, that can be tapped into, not are we creating new value for our is really just a lens that allows us to These programmes are suited just on the days that you’re present customers and our shareholders? examine and explore our experience for people who want that deep with us in London, but over the It’s never too late to expand our and current organisational reality, immersion in a particular subject full duration of the year. My.wbs is knowledge and skills, it is vital across and make sense of that in a way matter. For example, for executives the learning platform behind our the generations. Most of us will be that means we can leverage it much who don’t feel they have the Distance Learning MBA that has working to a greater age than ever more effectively as we go forward. time for a fully-fledged MBA been ranked No.1 globally by the before, so the education process is Our faculty are extensively engaged programme, the Diplomas provide Financial Times for the last three something we all need to embrace with the real world of practice a shorter, more focused and more years (Online MBA Ranking 2020). as a constant, ongoing scenario. through their research, engaging applied alternative. However, there with organisations collectively and is a pathway for people to go on to Warwick Business School Uniting theory and practice individually on an on-going basis, study the Warwick Executive MBA The University of Warwick Working with a business school sharing insights from a wide range following a diploma if they wish. Coventry CV4 7AL, UK brings a number of benefits, such of sectors and experiences with All of the Diplomas are delivered [email protected] as accessing the latest research participants on our programmes. at WBS’ London base at The Shard, +44 (0)73 8491 0598 The world which we are living in today is changing dramatically, and at a rapid speed. We can’t stand still or rely purely on our experience. The Warwick Executive Diplomas are designed to help you make sense of this new economy and its complexities. Take a deep dive into a specific area The Warwick of your business, while you hone your Executive personal leadership skills. Diplomas Discover our Executive Diplomas: ■ Strategic Leadership ■ Organisational Change ■ For the Change Makers Digital Leadership ■ Strategy & Innovation

W wbs.ac.uk/go/Diplomas2021 62 BESA November 2020

Ask your boss about the ‘fresh’ air, says trade body

Building managers should urgently review the way their ventilation systems are operating as more workers return to their offices, according to the Building Engineering Services Association (BESA).

The issue of air quality “It is not a good the air will not naturally flow into a certain circumstances. The latter in re-opening buildings building from outside particularly if have been proving their worth in has received widespread idea to simply the temperature outside is colder healthcare settings.” media coverage including a than inside. It is, therefore, important to feature on BBC News, which rely on opening “In that case the air will flow out ensure mechanical ventilation advocated workers refusing to windows. If there rather than in so even less supply air and air conditioning systems are enter “stuffy” offices as these is available to the occupants,” said working as intended and are well were most likely to pose a risk is little or no wind, the Association’s head of technical maintained, he added. of a second spike in Covid-19 the air will not Graeme Fox. Another issue to consider is when infections. offices have been re-configured naturally flow into Polluted air to take social distancing measures BESA has been advising members Another problem with opening into account with desks moved and of the public, contractors and end a building” windows is the risk of increasing the partitions erected. “This will change users throughout the pandemic amount of polluted air entering the the way air moves around the period with a consistent message Association recommends that building, particularly in urban areas. space and, therefore, needs to be to maximise the amount of systems are run for longer and “There is a big difference taken into account when reviewing outside air being introduced to at higher speeds than normal between outside air and ‘fresh’ air,” whether the ventilation is still fit for buildings to dilute the airborne – starting two hours before said Nathan Wood, chair of BESA’s purpose,” said Mr Wood. viral load. occupation and kept running at Health & Wellbeing in Buildings Systems that recirculate the air Ventilation systems should lower speeds overnight and at group. “Bringing in outside air should be switched to ‘full fresh be correctly set to maximise the weekends to purge the building. may create other risks to health air’ mode to minimise the risk of amount of air being brought into It is not a good idea to simply rely if it is full of pollutants. It needs contaminated air re-entering the the occupied spaces and should on opening windows, according to to be filtered and air purification building. Recirculation dampers can be regularly maintained. The BESA. If there is little or no wind, technologies could be used in usually be switched off manually or BESA 63

by using electronic controls. Return was no outside air entering the air from air handling units should room other than what migrated in be minimised and ‘purging’ carried through the lift shaft. out to avoid air moving from the “The extract system used to extract side to the supply side of remove stale or contaminated air these units. was out of use,” said Mr Fox. “The Filters should be regularly only extractor was a small toilet fan checked and cleaned or replaced at the opposite end of the room and maintenance staff should wear from where the diners were seated.” full protective clothing, gloves, He said it was “simplistic” to respirators and goggles when blame an air conditioning unit for carrying out this work. the spread in the restaurant when BESA believes that well it was one of four units in operation maintained ventilation systems and nobody close to the other three will play a critical role in reducing picked up the virus. any future spread of the virus and “This was a flawed study criticised some of the evidence that raised more questions than used by news channels to portray answers,” said Mr Fox. “It is air conditioning as a source of being quoted repeatedly, which is contamination. simply stoking peoples’ fears. The A number of reports have truth is that properly maintained referred to a study that air conditioning and ventilation examined a Covid-19 outbreak systems will reduce the risk of a at a restaurant in China that was second wave. blamed on an air conditioning “However, if systems are not unit. Mr Fox pointed out that well looked after and/or there is the restaurant on the day in no overall strategy for maintaining question had nearly twice as many good indoor air quality, then there customers squeezed in as would could be problems. That’s obvious.” normally have been present – it was New Years’ Eve – and there www.theBESA.com 64

DBR London – celebrating 30 years DBR London was the brainchild of David Ball and George Henderson in 1990, to form a highly specialist façade conservation company to tackle the problems of masonry decay in London. David Ball’s technical expertise in masonry and George Henderson’s entrepreneurialism, coupled together, formed a robust and dedicated business with excellence at its core. This philosophy has endured ever since and our ability to maintain extremely high standared’s continues to reward DBR with repeat work from returning clients.

The early years of the business as a specialist masonry contractor today, soon became a major quickly gained momentum with a force in the London and Home reputation for quality. This resulted Counties conservation market. in larger projects being awarded, and DBR London evolving into In 2008 as the company grew, a Principal Contractor, taking it became apparent that DBR’s charge of entire conservation delivery to our clients required projects including scaffolding, an ‘in house ‘roofing division to decoration and roofing, along compliment our ‘in house’ masonry with our core business of façade specialism, thus providing masonry cleaning and repair. a complete external envelope repair service. DBR Leadwork was formed to satisfy this need and soon became successful in its own right as a Principal buildings from Kent to Dorset and of the multi million pound external Contractor for roofing projects as from East Sussex to Hampshire. conservation of Liberty London. well as a partner to DBR London. DBR Southern has been undertaking principal contracting projects Other recent conservation projects In 2011 DBR Conservation was including the multi million pound re- for DBR include Royal Albert Hall, formed in response to a growing roofing and masonry conservation Lincolns Inn, Buckingham Palace, requirement for DBR to undertake at Chichester Cathedral and recently Big Ben, Victoria and Albert entire conservation projects awarded the external conservation Museum, Scotney Castle and both externally and internally. of the Royal Pavilion, Brighton. Lambeth Palace. This enabled us to embody the skills of gilders and conservators DBR is also expanding its joinery The whole DBR group continues to for work to historic polychrome service to historic buildings along recruit specialist crafts to strengthen surfaces and fine objects. As with fire safety improvements in and expand our skill base along with a consequence DBR was able historic building environments dedicated and passionate managers Adrian Attwood joined in 1991 to extend its work to internal following on from our multi million whose mission is to provide an and David Lucas in 1993 providing historic fabric, rewarding us with pound fire safety improvement exemplary service in the field of DBR London with the conservation projects such as the Sovereigns scheme at the Palace of historic building conservation, repair management expertise to tackle Robing Room at Palace of Westminster. and regeneration. major projects such as Hampton Westminster and National Gallery. Court Palace, Bournemouth Railway Additionally we have recently There will be many more chapters Station, Mormon Church Lingfield, More recently DBRs progression has launched our Drone Division in DBRs journey that will ensure our 18/19 Kensington Palace Gardens, seen the forming of DBR Southern, flying state of the art UAV’s by clients will receive a comprehensive and Nelsons Column. which harks back to DBR London’s CAA approved ‘in house’ masonry service for their historic buildings, roots as a specialist masonry specialists. and which will continue to provide a Alan Bilham strengthened the contractor. DBR Southern is based ‘go to’ business that ensures quality Board in 2004 and together in East Sussex with an office and DBR is also expanding its UK and care in a skillful and dynamic the combined management yard, a fleet of DBR vehicles and operations and our major projects manner. and craft workforce, many of a dedicated team of masonry division with landmark conservation whom are still with the company specialists repairing historic projects including the recent award ‘Making sure the past has a future’ 65

The early years of the business as a specialist masonry contractor today, soon became a major quickly gained momentum with a force in the London and Home reputation for quality. This resulted Counties conservation market. in larger projects being awarded, and DBR London evolving into In 2008 as the company grew, a Principal Contractor, taking it became apparent that DBR’s charge of entire conservation delivery to our clients required projects including scaffolding, an ‘in house ‘roofing division to decoration and roofing, along compliment our ‘in house’ masonry with our core business of façade specialism, thus providing masonry cleaning and repair. a complete external envelope repair service. DBR Leadwork WHO WE ARE was formed to satisfy this need and soon became successful in its own right as a Principal buildings from Kent to Dorset and of the multi million pound external We are one of the UK’s fastest Contractor for roofing projects as from East Sussex to Hampshire. conservation of Liberty London. growing independent P.E.O well as a partner to DBR London. DBR Southern has been undertaking payroll services principal contracting projects Other recent conservation projects In 2011 DBR Conservation was including the multi million pound re- for DBR include Royal Albert Hall, AOG RESOURCES LTD. formed in response to a growing roofing and masonry conservation Lincolns Inn, Buckingham Palace, requirement for DBR to undertake at Chichester Cathedral and recently Big Ben, Victoria and Albert PROFESSIONAL EMPLOYMENT ORGANISATION OUR SERVICES entire conservation projects awarded the external conservation Museum, Scotney Castle and PAYROLL COMPANY both externally and internally. of the Royal Pavilion, Brighton. Lambeth Palace. PAYE I CIS I & LIMITED COMPANIES We specialise in providing payroll, and account- This enabled us to embody the ancy if required, for Contractors, Freelancers skills of gilders and conservators DBR is also expanding its joinery The whole DBR group continues to for work to historic polychrome service to historic buildings along recruit specialist crafts to strengthen and Agencies surfaces and fine objects. As with fire safety improvements in and expand our skill base along with If you are a recruitment agency or • Fully HMRC approved PAYE service provision a consequence DBR was able historic building environments dedicated and passionate managers company looking for a fully compliant • Flexible payment cycles Adrian Attwood joined in 1991 to extend its work to internal following on from our multi million whose mission is to provide an payroll service provider, or you are thinkng • Pay advice slips and David Lucas in 1993 providing historic fabric, rewarding us with pound fire safety improvement exemplary service in the field of of starting your own limited company and • Complete Ltd. Company Service including set DBR London with the conservation projects such as the Sovereigns scheme at the Palace of historic building conservation, repair would like to know more about us and how up of company name, monthly book-keeping management expertise to tackle Robing Room at Palace of Westminster. and regeneration. major projects such as Hampton Westminster and National Gallery. we can help, the contact us today for a free and year end accounts & submisisons. Court Palace, Bournemouth Railway Additionally we have recently There will be many more chapters consultation. Station, Mormon Church Lingfield, More recently DBRs progression has launched our Drone Division in DBRs journey that will ensure our 18/19 Kensington Palace Gardens, seen the forming of DBR Southern, flying state of the art UAV’s by clients will receive a comprehensive and Nelsons Column. which harks back to DBR London’s CAA approved ‘in house’ masonry service for their historic buildings, roots as a specialist masonry specialists. and which will continue to provide a Alan Bilham strengthened the contractor. DBR Southern is based ‘go to’ business that ensures quality Board in 2004 and together in East Sussex with an office and DBR is also expanding its UK and care in a skillful and dynamic www.aogresources.com | [email protected] the combined management yard, a fleet of DBR vehicles and operations and our major projects manner. and craft workforce, many of a dedicated team of masonry division with landmark conservation t: +44 (0)20 3696 8340 | m: 07393 525087 / 07464 841495 / 07967 563322 whom are still with the company specialists repairing historic projects including the recent award ‘Making sure the past has a future’ 66 Your business November 2020

n Normalising mental health in business n Two new team members join n Gallagher ’breaks ground’ at n Beroya Business Solutions growing planning consultancy, new European headquarters AzuraMinds offers a preventive Limited Urbanissta At a time when most businesses approach to mental health and Beroya Business Solutions is a wellbeing, through bi-annual Ellen Nicholson BA Hons, MSc, are being extremely cautious leading business services provider: AzuraMOT check ups (a virtual has joined Urbanissta as Planning with investment, Gallagher we offer company incorporation or face to face 50 minute, 1:1 Principal. Ellen has previously has officially celebrated the in the UK, the USA and offshore, assessment) delivered by one of worked for the London Borough of start of groundworks at their as well as banking solutions and our highly qualified clinicians who Newham on major residential and new European headquarters in entrepreneurial support including will be able to offer expert analysis mixed-use schemes. Warwick. virtual office packages, trademark on any issues or concerns explored. Vince Walls has a Masters in The ceremony was attended by and intellectual property registration. Following the AzuraMOT, we offer Spatial Planning and spent two New Zealand’s High Commissioner Beroya has been founded to serve a full spectrum of health and well- years as planning consultant to the United Kingdom, His mainly Arab entrepreneurs as well as being treatments to compliment with RPS, working on transport Excellency Bede Corry; The Right high-net-worth individuals. the assessment and support the infrastructure, residential schemes Honorary Matt Western, MP for Headquartered in the financial centre individual moving forward. and commercial development. Leamington Spa and Warwick; and of Canary Wharf, Beroya Business Vince joins as a Planner. Nick Swallow, Trade Commissioner AzuraMinds stands apart from Solutions was established in London current mental health and Both Ellen and Vince are working from New Zealand Trade and to meet the growing demand from wellbeing offers as through towards full RTPI membership. Enterprise. businessmen, entrepreneurs, and preventative action, we will companies’ owners in the Middle Jo Hanslip, Founder of Urbanissta, “It was an honour for us to host such distinguished guests at our identify issues before they become East & North Africa. comments: “It’s great to bring these a problem, enabling people to two young talented planners into ceremony.” says Richard Huison, Beroya Business Solutions is proud Regional Manager for the UK connect with effective and specialist to be a trustworthy, confidential, the business. They both have great support from a much earlier stage. experience working on a range and Europe. “The new office and and transparent platform for Contact: Cassy Martell, Head of of different schemes which will warehouse will give us even greater businessmen to launch their Business & Development benefit all our clients.” scope to showcase our world- projects, take their companies class technology, host events, and [email protected] or globally, and follow their dreams. For further information regarding support our Channel and customer 07854128371 Urbanissta, please visit: To learn more, please visit our network across the region.” www.azuraminds.com website: www.beroya.com www.urbanissta.co.uk 15 Harley Street W1G 9QQ

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