CHARLES CHRISTIAN’s LEGAL TECHNOLOGY iNSIDER

THE ESSENTIAL GUIDE TO WHAT’S HOT (AND WHAT’S NOT) IN LAW OFFICE SYSTEMS

➦ workgroup friendly office automation WORDPERFECT suite that should find a ready place in SET FOR JUNE law firm and IT suppliers’ fee earner desk- top development strategies. COMEBACK For advanced users, the suite has The legal world’s favourite word- Internet and multimedia enhancements. processing WordPerfect is While more traditional wordprocessor scheduled to make its comeback in users should find the new “as you go” June with the launch of the new 32- features in WordPerfect 7 improve pro- IN THIS bit Windows 95 compliant Version 7.0. ductivity by allowing greater flexibility EDITION… At the same time WordPerfect’s new over checking spelling, reformatting docu- owners Corel will also be launching ments and changing numbering. Microsoft to PerfectOffice 7.0, the latest upgrade In addition, the suite contains a Exchange … 2 to the company’s all-in-one office copy of IBM’s VoiceType Control software automation suite. so users can actually control applications Shakespeare LEGAL TECHNOLOGY iNSIDER has by spoken commands, such as “open file”, looking for recently been looking at the pre-release “print document” etc. co-authors… 3 Beta 2 version of the software and while there remains the possibility of further ☞ Comment… A lot can happen in the LOTIES awards changes being made to the final version, two months between now and the provi- latest… 4 it is clear Corel is pulling out all the stops sional 6th June launch date but on first to ensure WordPerfect’s second coming impressions it seems Corel has devised a Roll your own returns the product to its former glory as wordprocessing/office suite that is more accounts with a market leader. than a match for Microsoft’s Word for Access… 5 LTi has the Professional edition of Windows 95 and Office 95 offerings. PerfectOffice 7.0. Along with WordPerfect Pricing policy will be important. Uniplex get 7.0, this includes new versions of the Can Corel get PerfectOffice 7.0 bundled in smart… 6 Quattro Pro spreadsheet, Presentations with sales of new PC hardware – a tactic graphics package (Corel’s answer to both Microsoft and Lotus with its Smart- Wandsworth put PowerPoint), InfoCentral personal infor- Suite product are benefiting from. And, planning mation manager (PIM), Paradox relational what sort of upgrade deal can be offered applications database and Envoy workgroup and In- to existing WordPerfect users given the on the Web… 7 ternet publishing tool (Corel’s answer to “recommended” hardware specification for Lotus Notes). The suite also includes the new software is a 486 processor Netscape’s Internet browser and a client running at 66MHz with 16Mb of RAM. licence for Novell’s GroupWise email and The Internet integration will scheduling system for networks. attract some users and the GroupWise The Standard version comes link is also likely to be a strong selling minus GroupWise and Paradox, while point for firms with Novell networks. Professional also includes a PerfectOffice However, given the legal profession’s software developers kit (using Delphi fascination with speech recognition tech- rather than Visual Basic or C++). All this nology, the inclusion of the VoiceType adds up to an attractive network and ➥ software could be an inspired move. ❐

Issue No 12 ❶ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

MICROSOFT BEAVER SUES MILES Debt collection software specialist The EXCHANGE NOW Beaver Corporation has taken out a High AVAILABLE Court writ against another legal systems After two years of testing, Microsoft supplier for unpaid bills relating to the last week announced the availability supply of software and services to two of its new Microsoft Exchange Server solicitors practices – Lightfoots and KEEPING system – its replacement for the old Travell Horner – in 1994 and 1995. TIME UNDER MS Mail messaging product, as well as The defendant named in the writ CONTROL its answer to the Novell GroupWise and (1996 B-No.662, dated 2nd April) is Software house Lotus Notes groupware systems. Milesco 1 Ltd (company no. 1276966) PMD Technology Reflecting the changes in techno- which is part of the Miles 33 group. The Services (☎ 01462 logy during the intervening period, as well sum claimed is £12,215.30 plus contract- 480297) has as containing email and groupware ual interest of £2,228.69. ❐ launched a new facilities such as scheduling, discussion project manage- databases and document sharing, the ment program new system also provides full Internet MOUNTAIN CELEBRATES which it says is mail connectivity with MIME and UUEN- 20 YEARS IN BUSINESS suitable for all CODE support for attachments and an Grantham-based Mountain Software (☎ professionals and electronic forms design application. 01476 73718) this year celebrates its consultants who Exchange Server is part of Micro- twentieth anniversary in the legal IT charge on the basis soft’s BackOffice family of applications systems market. of time plus and although based on the Windows NT Mountain director Steve Kendrick disbursements. platform, the system will support a variety says one of the major enhancements to of 16-bit and 32-bit operating systems – the company’s software over the last 12 Windows 3.1, Windows for Workgroups months has been the introduction of an 3.1.1, Windows 95, Windows NT Work- extended client/matter database. station and MS-DOS – for mixed environ- Features include: an email facility, ments. Clients for these are already avail- a fee earner desktop and calendar, links able while a Macintosh client is currently to Laserforms and Microsoft Word (in undergoing beta testing and scheduled for addition to DOS and Windows versions EAGLE TURNS release this summer. of WordPerfect), default legal aid charge TURKEY Microsoft is also providing special out rates, a telephone auto-dialler plus With only £300 in tools to help customers migrate to extra database fields for separate billing cash at the bank Exchange Server from other messaging addresses, “corporate entertainment” and debts in excess systems, such as Lotus cc:Mail, Microsoft records, client biographical notes and of £500,000, Mail, IBM Profs, and DEC All-in-1. partnership/sole trader client details. ❐ Stratton Publica- The basic Microsoft Exchange tions, publishers of Server (messaging server with integrated The Eagle legal groupware and 5 client access licences) STRIKE SET TO CONTINUE magazine, have will sell for approximately £820. A single Staff at the Courts Agency Computer commenced a client access licence (which provides Centre in Northampton, who began creditors voluntary email and group scheduling) costs £60. industrial action on 21st March over liquidation. The full-featured Microsoft Exchange plans for privatisation, have announced Server Enterprise Edition (which also they are extending their strike action by includes X.400 and Internet mail connec- another fortnight until 23rd April. tors, as well as 25 client access licences) The Northampton facility houses costs approximately £3,325. Microsoft the County Court Bulk Centre which also offers upgrades discounts for normally processes around 50% of the customers migrating from debt recovery summonses for England & for PC and AppleTalk networks. ❐ Wales at an average rate of 5000 a day. ❐

Issue No 12 ❷ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

SOS SIGNAL 15 WINS SHAKESPEARE LOOKING FOR CO-AUTHORS FROM 15 PITCHES Voice technology specialists Shakespeare On 1st December 1995 Solicitors Own SpeechWriter UK are looking for law firms Software Ltd (SOS) formerly began who will collaborate with them on the shipping its new all-Windows accounts development of special dictionaries – and time recording system. In the called VocabSets – of words and phrases following 16 weeks the company won that could then be used by other 15 new orders. members of the legal profession working COSTS According to SOS sales director with the company’s OfficeSpeak speech SOFTWARE David McNamara, the software has a recognition system. ENHANCED number of attractions to buyers: it is an The deal Shakespeare are offering Wordwright all-new Windows system. (☞ As distinct is a 35% discount off the usual RRP of Associates (☎ from being a Windows front end bolted £399 for the OfficeSpeak software plus a 01473 212752) has onto older technology …Ed.) It contains royalty of 20% of the net RRP of any announced major advanced features such as a Fee Earner subsequent sales if Shakespeare decide to enhancements to Desktop and an executive information market the VocabSet the lawyer helped its Costs Plus system (EIS) that are only available as develop. So, if a Wills VocabSet were to software for hand- extras on other systems. And, the joint sell for £100 + VAT, the lawyer would ling legal costing. development project with Solicitec means receive a £20 royalty on each sale. The latest version – users have the option of adding a fully Shakespeare marketing manager Level 3 – now integrated Windows case management Clara Stafford has already identified: compiles taxation system. litigation, company/commercial, wills, bills automatically According to McNamara, the 15 conveyancing, probate, divorce and family from data files. The new orders were all won as a result of law as areas of practice where VocabSets DOS software will presentations in competition with other could be useful and is willing to discuss run on most PCs, suppliers. other ideas with prospective “Professional can be used in all SOS (☎ 01225 448664) is now Shakespeare Developers”. areas of civil expanding its installation and training To qualify, the professional must litigation and teams “to cope with demand” as well as have been in practice for at least two Wordwright say its beefing up the support department “in years and Shakespeare envisage the ease of use means order to maintain a high level support-to- average VocabSet containing 40 separate it can be operated user ratio”. vocabularies, each of which can hold up by secretarial staff. to 900 words, phrases or commands – so ☞ Comment… Along with the features it could encompass the wording of stan- ☞ Until 31st July mentioned by David McNamara, the SOS dard letters or precedents for clauses in this year Cost Plus system is also very competitively priced, commercial leases and contracts etc. Level 3 is available with a single user/entry level version of For further details contact Clara at the introductory the Practice Manager for Windows Stafford on ☎ 01342 316456. ❐ price of £900. It product starting at £1500 – or £2000 if will then go up to the optional time recording module is £1100. A demon- included. This system can be upgraded to A TEAM EFFORT stration disk with a full multiuser network version. Case management software developers full instructions is The latest order to be placed Alternative Team Ltd (☎ 0171 359 3595) available for £10. comes from Gregory Rowcliffe & Milners in report record results for 1995 with sales central London, who are implementing up by over a third on the previous year. an office wide accounts and time record- As a large percentage of Alternative’s ing installation with a network of Penti- business comes from existing clients and um PCs on the desk of every fee earner through recommendations, the company and secretary. The firm is also installing attributes this growth to “their dedication Solicitec’s case management system. ❐ to customer service”. ❐

Issue No 12 ❸ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

➦ While the nominations list still remains open, can we also take the opportunity to clarify one section of the rules that has been causing some confusion. When it comes to making a nomination, anyone is free to nominate COURT any product or company for any category REPORTING – although the publishers do scrutinise GOES GLOBAL entries to ensure there is no impropriety. Litigation support Don’t worry about finding referees, specialist Smith just fill in the nomination form and send Bernal Internation- it off. Remember, this is a two-stage al (☎ 0171 404 awards scheme – what really counts are 1400) is extending THE LOTIES LATEST the readers’ votes for the short-listed its operations by The response of readers and the legal nominations when the second round the opening of a IT industry to the LOTIES – the Law takes place later this Spring. ❐ global support Office Technology Innovation Awards – network operated has taken the publishers of the two through principal publications promoting the awards KODAK LAUNCH NEW ENTRY offices in London, (LEGAL TECHNOLOGY iNSIDER and In LEVEL DIP SYSTEM Hong Kong and Brief magazine) by surprise. But, it Kodak’s Office Imaging division has Philadelphia and has been a pleasant surprise! launched a new entry-level document 75 service provi- Our original concern that the first storage and retrieval system which offers ders in the USA. year of running a new awards scheme users the facility to access document might be a little slow in getting off the images whether they are held on compu- ☞ Although it ground has proved totally unfounded. ter hard disk or digital media such as began life as a Nominations are flowing in from Writable Compact Disk. court stenography far and wide. The first – incidentally for Called Document Manager, the agency, Smith the Best Legal World Wide Web/Internet Windows-based system can store and Bernal is now best Site – was submitted by email within index computer files (ASCII, WP, spread- known for its hours of the nomination form in LTi sheets etc), photographic images (Photo pioneering of CAT hitting readers’ desks. Last week saw a CD, JPEG etc) and voice files, as well as (computer aided nomination arriving by airmail from a scanned or microfilmed document image transcription) tech- user in Gibraltar. (TIFF) files, making them all accessible nology which led There has also been an equally through a single index regardless of the to the development enthusiastic response from organisations medium on which they are held. Retrieved of the LiveNote wanting to take up the opportunity to files can be output to printer, disk, system used in the sponsor the eight product and service Writable CD or any screen on a network. OJ Simpson and categories that go to make up the awards. Prices start at £7,500 for a Maxwell trials. We will shortly be announcing details of retrieval only version or £11,500 for the Ironically the the awards ceremony, which is scheduled capture and retrieval version. According Robert Maxwell for a date in early June in London. to Kodak, Document Manager’s inherent group was another So, who is being nominated? To flexibility gives users the option of start- early pioneer of find out the definitive list, you will have ing with a single-user system employing CAT technology. to wait until after the nominations period economic storage media like microfilm or closes later this month. However, while it Writable CD, but which can then be is no surprise to find some of the “big expanded to handle larger applications name” legal technology suppliers have within a practice or to incorporate a been nominated, we are also receiving virtually instantaneous access medium, many nominations for less well-known such as computer hard disk, for projects products, services and suppliers. ➥ where greater access speeds are needed.❐

Issue No 12 ❹ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

➦ transatlantic elements such as the HELP ! “masks” on the post code and telephone number fields and the State/Province field, The technical section for buyers and but all these can be changed easily later. users of legal IT, whether novice or There are also obvious restrictions advanced. If you need help with an IT in that there is no legal aid, no VAT and problem or if you have views on a tech- the billing process assumes you are going nology issue, advice or a hot tip you to bill precisely the recorded charge for would like to share with readers, send it the time. A commercial product such as HOT TIP direct to LTi via post, fax, DX or email. Timeslips (☞ This has now been acquired From Ian Wimbush The contact details are on the back page. by Sage and a new version for Windows is of Peapod under development.) is similar in funct- Professional ionality. Tips are (a) to number or name Solutions comes ROLL YOUR OWN SOHO JOINT your projects in a logical manner and (b) the recommend- Solicitor John Waldron explains how record disbursements (or outlays) as a ation that smaller SoHo (Small Office/Home Office) prac- category of expenses. firms should not titioners can produce their own client Every practitioner has contacts and it overlook peer-to- database linked to a time recording is useful to be able to record their details peer systems as a and billing system, add a contact data- as well as items such as conversations way of implement- base and even ledgers for free… with them, referrals of work etc. The Con- ing networks with- Microsoft Office 95 Professional tacts Database Wizard will generate such out the overhead of includes Access 95, the 32-bit version of a database for you in minutes. server hardware their database product. Be aware that Want to keep track of the expenses of and network man- Access 95 needs a powerful machine to running your business? The Ledger Data- agement software. run satisfactorily; a Pentium with a big base Wizard will do the trick for you. It He reckons the disk drive and at least 16MB of memory generates a database which allows you to advent of Windows (24MB if to be used in conjunction with record and analyse payments out of your 95 has made peer- Word 7) seems to be the realistic mini- bank account. Again, VAT is not handled to-peer networking mum requirement. but it is possible to record taxable items. faster, more stable Armed with such a machine, What about one or more client and more powerful. Access 95 and a basic familiarity with accounts? Not every SoHo practitioner Windows 95 style software, SoHo Practi- wants (or has a practising certificate He also suggests a tioners can start “rolling their own” soft- authorising them) to hold client funds product like DPS ware. The initial steps will take only a few but it is possible to use the Ledger data- can be of added minutes, as follows: base for this purpose. benefit in this Fire up Access and select Create a Generate a second copy of the scenario as “one of New Database using a Database “Wizard”. Ledger database and call it something like the strengths of Select the Databases tab and from Client Ledger. Use it only for recording DPS is its within that screen select the Time & client account transactions and specify document Billing Database Wizard. one account type eg Client Matter Ledger. management and Answer the few simple questions the When you set up accounts use the filing system, as Wizard asks you, and, for the first time project name/number from the Time & this saves new round at least, generate example data Billing database for consistency, as later users from having automatically. Then watch while the on you might wish to link the projects to understand Wizard creates the database for you. database with this ledger. filing structures”. Go into the application’s main So there you have a basic but “switchboard” and have a look at what working suite of programs slightly trans- you’ve got. You can set up clients and atlantic in flavour yet still preferable to their projects (matters), record time and keeping records on bits of paper and/or expenses against them, bill the time and various spreadsheets and wordprocessor record payments. There are certain ➥ documents. …continued on page 6 ➥

Issue No 12 ❺ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

UNIPLEX GET SMART ➦ if nothing else on the “beware of Uniplex Ltd has launched a major up- Greeks bearing gifts” principle. grade to its onGO Document Manage- The answer is to demonstrate this ment System. supplier at least lives in the real world HELLO Called onGO DMS version 2.0, it and recognises the power of modern PRINTER is described as an “intelligent” document (particularly 32-bit) PC based software Mannesmann Tally control system in which each document but is also aware of its limitations. (☎ 01734 788711) is “smart” – it knows when it has been It is in fact the amendability, has extended its amended, by whom and immediately flexibility and integration with Office 95 T9000 laser printer notifies the relevant individuals of that that is both its greatest strength and series with the change. Uniplex say its features, which greatest weakness – and why it is very launch of the include automatic tracking and version much only for the computer literate SoHo T9108 model. This control, make it ideal for organisations practitioner working on his or her own. is an 8 pages per that need to work on documents and Quite apart from not being a minute machine review drafts collaboratively. proper office and client accounting system with an RRP of (double entry book-keeping and control £449 and features ☞ Technical Note… Best known as a accounts are nowhere to be seen) it has the Microsoft Win- supplier of office automation products for the fundamental drawback of not being dows Printing Unix platforms, Uniplex (☎ 01442 secure or auditable. Not only can the System (WPS) to 230330) has 2.2 million users worldwide data be changed but the database layout simplify both running the company’s server-based and structure can be amended at will. installation and workgroup (email, scheduling etc) soft- Furthermore like most database usage. The printer ware. The new product will be available software for personal computers it relies is compatible with for Windows 3x, 95 and NT clients. ❐ very much on “filtering” transactions from Windows NT, Win- flat files in order to display them on dows 95 and Unix screen or generate balances. This is fine operating systems ROLL YOUR OWN SOHO JOINT with small amounts of data but becomes and can easily be ➦ continued from page 5… Furthermore a serious problem as the quantity of data networked for a the data can be utilised directly through- increases. group of users. out the Office 95 package, for example Even small firms generate a names and addresses can be accessed by surprising volume of data. For example, a Word, financial data analysed by Excel, four fee earner High Street practice can while Access itself is an excellent report- expect to have 800 open files giving rise to ing tool. 32,000 time transactions at any one time GOODBYE For this reason, time spent on – and solicitors are reluctant to delete VIRUS becoming familiar with Access 95 and the anything from a system. Indeed, why Data security remainder of Office 95 will be well rewar- should they? It is therefore not difficult to specialist Sophos ded. It is entirely feasible to “tweak” the envisage that response times could slow plc (☎ 01235 databases to match more closely your to a snail’s pace for even such a relatively 559933) has laun- requirements but be wary of trying to do small firm. ched a new version too much major surgery at the outset. It Accordingly what is needed for law of its virus is also entirely feasible to drag transac- firms is software specifically designed to detection software tions into an Excel spreadsheet where handle large amounts of transaction SWEEP for use on they can be used as the basis of a based data in a secure and structured Banyan Vines local completion statement or even a deposit manner within a multiuser environment area networks. interest calculation. without any appreciable deterioration in But, why is a supplier of legal sys- performance. The ideal solution is soft- tems (☞ John Waldron is also the man- ware which combines this with the ability aging director of Curat Lex) telling lawyers to be read directly by Office 95 applica- how they can “roll their own” software? tions for reporting, analysis and word- Readers are entitled to be suspicious, ➥ processing etc purposes. ❐

Issue No 12 ➏ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

WEB VERDICT LTi continues its review of new “legal” @work.co Web sites so readers can see at-a-glance if Web site operators are welcome to create they are worth visiting. The review takes DEMON hyperlink jumps from their pages to the into account a site’s style, technical EXPANDS recently redesigned LTi site home page at merits and content with pages awarded Dial-up Internet http://www.cloudnine.co.uk/cloudnine/ an appropriate Smiley Rating: Service Provider ☺☺☺☺ Great - definitely visit (ISP) Demon ☺☺☺ Good - worth looking Internet (☎ 0181 THE INTERNET WORKS KK So-So - must try harder 371 1234) is SAY GERMANS L Sad - don’t even bother expanding its UK We start our regular look at develop- operations with the ments on the Internet with two items Elliott Slone Ltd (☎ 0171 929 5252) is a installation of 700 of news which only serve to highlight new City of London-based face in the additional modems the confusion currently surrounding legal market offering a broad range of at a new network the opportunities and challenges support services, including the provision facility centre in presented by the new electronic and of paralegal staff to assist with major London. digital media. litigation support projects. The company’s At the opening of its new Cyber- Web site at http://www.elliottslone.co.uk Club Internet facility at its offices in is, however, slow – the funereal corporate London’s Shaftsbury Avenue, systems logo takes an age to load, the contents of NOVELL house Hoskyns (probably best known in many of the pages are stale and the lack EXPANDS NET the legal market for its work with Herbert of response to a request for further OFFERING Smith) uncovered a statistic which said information suggests they do not check Novell (☎ 01344 that by the end of the century 94% of US their email regularly. Hence an indifferent 724000) is seeking businesses would be on the Internet but KK Smiley Rating. to make its Net- only 12% would know the reason why. Ware Web Server Pause for laughter. But, they are Wandsworth London Borough Council system even more not laughing in Germany where Michael has opened an ambitious Web site at competitive by Fuchs, the president of the German http://www.wandsworth.gov.co.uk/ including a runtime wholesale and foreign trade association, search/ which is intended to make the version of NetWare is currently blaming the Internet for a whole of its Register of Planning Applica- 4.1 free with the decline in that country’s export trade. tions available across the Internet. The server software. According to Herr Fuchs, because council say that after creating a database the Net makes it easier for foreign buyers of planning documents that could be to compare prices from competitors on a searched through terminals at the Town worldwide basis, this “global sourcing Hall, it seemed logical to make the data AND 27,000 culture” means that to win orders today, more accessible to people who could not CHOOSE German businesses are having to offer far get to the council offices by putting it on MICROSOFT more generous trading terms. the Internet. Microsoft report The development work was carried that in a period of ☞ Comment… These views on the out by Lombard Document Systems (☎ one month 27,000 transnational nature of the Web echo the 0171 353 5008) who also produced a free people have down- sentiments of Jeffrey Green Russell senior downloadable image viewer so drawings loaded copies of partner Clive Whitfield-Jones, when he up to full AO size can be inspected with Microsoft’s web told the recent Information Systems for zoom facilities. Downloading takes about server software IIS Lawyers conference that law firms should 15 minutes but is worth it as it means free from http:// regard their Internet sites as “a shop the .TIF files traditionally used in docu- www.microsoft.com window on the world”. The inherent ment image processing (DIP) systems can drawback is everyone can look in – and be viewed by Netscape browser software. some might not like what they see. ❐ Smiley Rating ☺☺☺. ❐

Issue No 12 ❼ 8 April 1996 LEGAL TECHNOLOGY iNSIDER NEWS ➧ VIEWS ➧ MOVES ➧ DEALS ➧ DATA

Alexis Byter’s ➦ they have their Filofax or Letts Pocket Diary with them when you phone. COMPUTER LORE Want to send a fax? No problem, Although I admit I may sometimes be providing your fax can make any sense of harsh in my criticism of law firms and the gibberish coming out of their multi- their attitude towards technology, it function fax/telephone answering would be wrong to say I enjoy lawyer- machine. And, we are also assuming they LEGAL bashing. Some lawyers never cease to have remembered to put a new roll of TECHNOLOGY amaze me by their enthusiasm for paper in the machine. iNSIDER computing. Recently I had to resort to the For editorial In fact there is a rumour going post – or snail mail – to deliver a docu- & subscriptions… around at the moment about a law firm ment after both the fax numbers I had Ferndale House in London that could not understand been given proved defective. Ironically, I North Lopham why its new “a PC on every fee earner’s was trying to send the fax to the principal Diss, Norfolk desk” network was already running short of a law school that specialises in MBA IP22 2NQ of disk space – until it was discovered just courses in legal practice administration. Dx: 42519, Diss how many fee earners were following the My own personal bugbear is ☎ 01379 687518 example of lawyer-turned best selling electronic mail. More and more organisa- Fax: 01379 687704 author John Grisholm and writing their tions now quote email addresses either Email: jcxtian novels on the wordprocessing system. directly or through email facilities linked @cloudnine.co.uk Besides, if we are going to be to an Internet World Wide Web site. Yet, critical, then a fair amount of opprobrium they never seem to bother to regularly Editor: must also fall on the shoulders of so- check the for incoming messages. Charles Christian called IT professionals, such as systems For example, there is one supplier suppliers and computer consultants. who has not responded to a message sent They may preach the benefits of over three weeks ago. What am I sup- Next edition out: the state-of-the-art but inside their posed to do now, send a letter suggesting 22nd April offices many of them are still using tech- they check for email? (☞ See also page 7.) nology the likes of which is nowadays Bearing in mind many of these only found inside the Computer Gallery companies set internal targets for the at the Kensington Science Museum. maximum number of times a phone Networked office diaries and should be allowed to ring before it is appointments schedulers? I think not. If answered, how come they let their email you want to book to see one of these boxes effectively go on ringing unan- characters, you had better make sure ➥ swered for the best part of a month? ❐

ISSN 1361-1240 © CloudNine Technology 1996 all rights reserved. Reproduction without prior consent is forbidden. This newsletter may not be photocopied etc within the terms of any licence granted by the Copyright Licensing Agency. The information contained in LEGAL TECHNOLOGY iNSIDER has been carefully compiled from sources regarded as reliable. While every effort has been made to en- sure accuracy no guarantee is expressed or implied as to its validity, the Publisher cannot accept liability for any loss or damage of any kind which may arise from any errors or omissions. All trademarks, product and brand names etc are acknowledged and re- cognised as belonging to their respective owners. LEGAL TECHNOLOGY iNSIDER and LTi are trademarks™ of CloudNine Technology. LEGAL TECHNOLOGY iNSIDER is only available on subscription. UK rate: £95 for 24 issues pa - discounts for bulk subscriptions, site licences also available. (Overseas £125 - payment by International Money Order or bankers draft in £ Sterling drawn on London.) To subscribe complete & return this form to: CloudNine Technology, Ferndale House, North Lopham, Diss, Norfolk IP22 2NQ or DX: 42519, Diss Name...... Title...... Firm/Organisation...... Address...... Post Code...... DX No:...... Tel No:...... I enclose my remittance of £...... (cheque made payable to Cloudnine Technology) Send receipted invoice...... Please invoice me...... Purchase Order Number......

Issue No 12 ➑ 8 April 1996