Graphstract: Minimal Graphical Help for Computers Jeff Huang Michael B. Twidale Yahoo Graduate School of Library and Information Science Sunnyvale, CA 94089 University of Illinois, Urbana-Champaign
[email protected] Champaign, IL 61820
[email protected] Very little work [19] has been done on graphical minimal ABSTRACT We explore the use of abstracted screenshots as part of a manuals, a concept we believe has great potential. We have new help interface. Graphstract, an implementation of a developed methods for creating abbreviated forms of graphical help system, extends the ideas of textually graphical help using layered elements of the application oriented Minimal Manuals to the use of screenshots, window, inspired both by the metaphor of textual abstracts, allowing multiple small graphical elements to be shown in a and Carroll's Minimal Manuals [5,6]. The Minimal Manual limited space. This allows a user to get an overview of a approach involves making terse manuals that guide the user complex sequential task as a whole. The ideas have been with specific tasks. The aim is to support individuals developed by three iterations of prototyping and evaluation. helping themselves as well as users helping their peers. We A user study shows that Graphstract helps users perform believe that this initial exploration of the design space of tasks faster on some but not all tasks. Due to their graphical minimalist graphical help shows great promise, not just for nature, it is possible to construct Graphstracts automatically better online help but as a lightweight method for from pre-recorded interactions. A second study shows that supplementing informal peer support [21].