Bank Bank of America Corporation 2015 Annual Report of
Bank of America Corporation Corporation America 2015 Annual Report 2015 Report Annual
To our shareholders,
Thank you for investing in Bank of America. In 2015, your company earned nearly $16 billion and returned nearly $4.5 billion in capital. This progress is the result of continued strong business performance, no longer clouded over by heavy mortgage and crisis-related litigation and operating costs. Over the past several years, we’ve followed a strategy to simplify the company, rebuild our capital and liquidity, invest in our company and our capabilities, and pursue a straightforward model focused on responsible growth. At the Core of our strategy is the commitment we made to a clear purpose: to make financial lives better by connecting those we serve to the resources and expertise they need to achieve their goals.
© 2016 Bank of America Corporation This is what drives us. 00-04-1373B 3/2016 A Note of Introduction from Lead Independent Director, Jack Bovender
To our shareholders: On behalf of the directors of your company, I join our CEO and the management team in thanking you for choosing to invest in Bank of America. I also want to take this opportunity to add to Brian’s letter, which highlights the Board’s independent oversight of management and our focus on building long-term shareholder value. You are represented by a strong independent Board. As a steward of the Responsible Growth company on your behalf, the Board is focused on the active and independent When we look at where we oversight of management. The Board oversees risk management, our stand today, our company is governance, and carries out other important duties in coordination with Board stronger, simpler, and better committees that have strong, experienced chairs and members. To enhance positioned to deliver long- the Board’s effectiveness, we conduct intensive and thoughtful annual self- term value to our shareholders, assessments, regularly evaluate our leadership structure, and review feedback thanks to the straightforward from shareholders. We have strengthened our director recruiting process to way in which we serve our deepen our diversity of thought and experience, broaden our demographic, customers and clients. The and bring on fresh perspectives that invigorate our discourse with management path forward is clearly one and with each other. We are committed to engaging with shareholders, and of responsible growth. we have made enhancements to our corporate governance practices that are informed by the feedback from our engagement. Responsible growth has four pillars: The Board also regularly evaluates the company’s strategy, operating environment, performance, and the progress your company is making Grow and Win in the toward its goals. Over several days each fall, in anticipation of the coming Market — No Excuses year, we engage in a thorough review with management of the company’s Page 4 multi-year strategy. We assess how the company has performed against the prior year’s plan. We examine how well the businesses are delivering for Grow With Our our customers and clients under the strategic plan, as well as the processes Customer-Focused the company has in place to increase revenue, manage risk and expenses, Strategy Page 7 and grow. We also consider the operating environment and management Grow Within Our Risk assumptions about how the environment will affect the company’s results and returns. During our regular meetings throughout the year, we further Framework Page 8 monitor and evaluate shorter-term issues and how they may impact the Grow in a Sustainable company’s execution of its strategy and its progress toward building Manner Page 11 long-term shareholder value. Throughout 2015, I had the pleasure of continuing to meet with our shareholders to discuss our strategic planning process and corporate Investment products: governance practices. Hearing directly from these shareholders, as well as Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value from regulators with whom we regularly visit, provides me and the other independent Board members important perspective. I look forward to more Global Wealth & Investment Management is a division of Bank of America Corporation (“BofA Corp.”). Merrill Lynch, meetings in 2016. Merrill Edge™, and U.S. Trust, are affiliated sub-divisions within Global Wealth & Investment Management. I encourage you to carefully review this report, our 2016 proxy statement, our Merrill Lynch and The Private Banking and Investment Group, make available products and services offered by forthcoming Business Standards Report, and the other materials the company Merrill Lynch, Pierce, Fenner & Smith Incorporated (“MLPF&S”) and other subsidiaries of BofA Corp. Merrill Edge makes available to shareholders to better understand the opportunities and is available through MLPF&S, and consists of the Merrill Edge Advisory Center (investment guidance) and hotography: cover by Joel Plotkin; pages 14-15 by Greg Premru P self- directed online investing. challenges ahead and the company’s work to execute its strategy. We remain committed to building long-term value in the company and returning U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A., and other subsidiaries of BofA Corp. value to you, our shareholders. Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned ww.addison.com
Sincerely, w subsidiaries of BofA Corp.
Jack O. Bovender, Jr. Please recycle. The annual report is printed on 30% post-consumer waste (PCW) recycled paper.
Lead Independent Director Design by Addison © 2016 Bank of America Corporation. All rights reserved. (CEO letter continued from cover) Before reviewing our progress, I want to highlight a couple of important points. Our Board of Directors regularly reviews our strategy, the environment in which we are operating, and the progress we are making toward the goals we set. Our Lead Independent Director, Jack Bovender, discusses this in his letter to shareholders on the previous page and in our 2016 proxy statement. You may also read more about our company in our Business Standards Report, which discusses in further detail how we live our purpose and the approach we take to fulfilling our responsibilities in the areas of environmental, social and governance (ESG). In 2015, your investment in the company, measured by tangible book value per share, was at a record $15.62. That Tangible book value figure has increased in each of the past five years and is up per share of common 21 percent in that period — and that is after nearly $12 billion stock is a non-GAAP of stock repurchases and dividends paid. financial measure. Our return on assets (ROA) was 0.74 percent. Our longer-term Book value per share at December 31, 2015 target is 1.00 percent. The gap shows we still have work to do. was $22.54. However, our target is realistic, driven by continued loan growth and good core expense management. Expenses, excluding the large drop in litigation, were down nearly $3 billion last year, and we expect expenses to decline again in 2016. In December, we saw the first increase in short-term interest rates in nearly a decade. And, while interest rates are still a long way from normal, this move reflects a steadily improving U.S. economy, which has continued into early 2016. We see consumers spending and businesses growing, and it’s our job to help them. We will continue to drive the core business growth, even in a below-trend economic environment in the U.S. and around the world. The $16 billion we earned in 2015 reflected progress across a range of measures: loan growth, business activity, capital, liquidity, credit improvement and cost management. Here are just a few examples of how our team supported customers and clients. Your company: • Grew core loan balances by $75 billion and deposit balances by $78 billion. • Issued nearly 5 million new credit cards, and saw consumer spending on credit cards rise 4 percent. • Funded $70 billion in residential home loans, helping more than 260,000 families buy or refinance a home. • Extended more than $10.7 billion in new credit to small business owners. • Increased loans to the midsize companies we serve by 8 percent to $58 billion. • Raised $718 billion of capital to help companies grow. Brian Moynihan Chairman and Chief Executive Officer
1 None of these accomplishments would have been possible without a strong financial foundation. We ended 2015 with record liquidity of more than half-a-trillion dollars. In 2015, we increased What does that mean? In a time of financial stress, we our tangible common could fund our company for more than three years without equity to a record tapping the markets. $162 billion. This is more than double what we had We also have strong capital. At the end of 2015, our common before the financial crisis equity tier 1 ratio, on a Basel 3 fully phased-in basis, was and shows how much 9.8 percent, meaning we are well on our way to meeting the stronger we are now. 10 percent requirement that goes into effect in 2019. Part of that requirement is a buffer, enacted this year, that is equivalent to holding $47 billion of our $162 billion in capital to ensure we make it through any downturn. That is a strong insurance policy. In the meantime, we continue to improve the qualitative and quantitative measures the Federal Reserve evaluates during its annual stress test, which determines the pace at which we can continue increasing the return of capital to shareholders. Another focus has been on managing expenses, which were Excess capital that down $18 billion in 2015, mostly due to lower litigation costs we cannot return to shareholders remains and lower operating costs in Legacy Assets and Servicing on our balance sheet (LAS). Even excluding those items, our core expenses keep for our investors and is coming down due to our efficiency efforts. reflected in book value. At the same time, we have been steadily investing in technology, expanding our sales force and making other infrastructure improvements that are helping us better serve our clients and grow our business.
Responsible Growth When we look at where we stand today, our company is stronger, simpler, and better positioned to deliver long-term value to our shareholders, thanks to the straightforward way Our Risk Framework in which we serve our customers and clients. The path forward sets clear roles, is clearly one of responsible growth. responsibilities and accountability for how Responsible growth has four pillars: we manage risk and • We must grow and win in the market — no excuses. provides a blueprint for how the Board, through • We must grow with our customer-focused strategy. We aren’t delegation of authority going to grow by buying assets where we do not have an to committees and underlying relationship with the customer, such as mortgages executive officers, originated by another company. Our growth will come through establishes the risk knowing our customers and clients, and being able to do appetite and associated more for them. limits for our activities. • We must grow within our Risk Framework. This is the foundation of everything we do. • We must grow in a sustainable manner. This means having the right business model, which sustains investments in growth and innovation while producing good, consistent returns. Sustainable also means having rigorous governance practices, and making decisions that are right for the customer, strengthen the brand and treat our employees well. 2 We must grow and win in the market As we’ve discussed before, we serve three groups of customers — people, companies and institutional investors. In the U.S., we serve all three customer groups, and outside the U.S., we serve larger companies and institutional investors. This approach has helped simplify our operations and reduce our risk profile. Our 2015 results demonstrate that we grew across all our businesses. For the people we serve, this is the best consumer and wealth management franchise in the country. We serve 47 million households, and every week, we interact with customers more than 130 million times. In the time it takes you to read this letter, we will have had more than 100,000 contacts with customers. Your company is: • A highly efficient deposit-gathering franchise with the largest retail deposit share in the U.S. • No. 1 in home equity lending. • No. 1 in investment asset growth with Merrill Edge. • No. 1 in digital sales functionality, and we have the No. 1 online and mobile banking platform. Within the Consumer Banking and Wealth Management businesses, deposits grew by $64 billion, or 8 percent, from 2014. That is up more than $100 billion since the end of 2012, and that deposit growth alone is equal to a midsized U.S.-bank. With the touch of a button, customers can now use We’ve introduced more ways that customers can interact with mobile and online banking us and made it more convenient for them. We have more than to schedule a time in 31 million digital customers, and mobile banking continues to advance to meet with one grow with more than 19 million users. of our specialists in our financial centers. We now Why do we drive these capabilities? Why do we continue to have 21,000 scheduled invest in digital banking? Why are we tripling our investment appointments per week. in 2016? It is simply because this is how customers want to do business with us. Our customers deposit 250,000 checks a day through their mobile devices, reflecting 15 percent of consumer deposit transactions. We would need an additional 650 financial centers to handle the deposit activity that is currently being done on those mobile devices. In addition, over $3.6 billion in payments are sent by our mobile banking customers each week, and $14.2 billion is sent via online banking. To assist customers face-to-face, we still have more than 35,000 teammates who handle our 6 million financial center visits a week. This includes a growing specialized sales force to help customers with more complex transactions. In the past year, we added more than 800 Financial Solutions Advisors, Mortgage Loan Officers and Small Business Bankers as we optimized our branch network for relationship-deepening opportunities.
3 Grow and Win in the Market — No Excuses
Loans and Leases in Primary Lending Segments ($B, EOP) #1 Loan balances were up $75 billion this year across our consumer, wealth management, global banking and global markets businesses, demonstrating a steady increase. $751 $669 $676 $619 U.S. wealth management market position across client assets, deposits and loans for seven consecutive years Source: Barron’s Penta (September 2015) 2012 2013 2014 2015
Deposit Balances ($B, EOP) Brokerage Assets (Merrill Edge®) ($B) Since 2012, we have added $92 billion Our Merrill Edge brokerage platform offers a simple and in deposits, the equivalent of a mid- personalized investing experience for clients; since 2012, sized bank. brokerage assets have grown 62%.