CURRICULUM VITAE
Neeraj Sharma Email:[email protected] Address: A-445, Metro vihar, Holambi kalan Delhi-110082 Mobile:+919899346995, +919555099399
Career Objective
My goal is to be associated with a company where I can utilize my skills in the field of retail trade and gain further experience while enhancing the company’s productivity and reputation.
Certification:- ▪ Certification in retail management (6 Months Course) by India Skills, one of the Leading Training Institute Affiliated to NIIT.
Key Skills
▪ Retail sales & Operation ▪ Customer Service ▪ Merchandise ▪ People Management
Work Experience:-
1. V MART PVT LTD. (FIROZABAD UP) Designation: - Store Manager Duration: - 6th May 2019 to 10th August 2020
V-Mart is a complete family fashion store that provides its customers true value for their money we offer our customers a great shopping experience each time. We primarily operate in tier II & tier III cities with the chain of “Value Retail” departmental stores. Our stores cater to the needs of the entire family altogether by offering apparels, general merchandise and kirana goods. We have 228 stores across 178 cities in 17 states and union territories, with a total retail area of 1.5 Million sq. ft (1894106 Sq. Ft.).
Roles & Responsibility:-
• Deliver excellent service to ensure high level of customer satisfaction. • Motivate the sales team to meet sales objectives by training and mentoring staff.
• Assist store management in setting performance development objectives of the respective section probationary staffs and review their performance on monthly basis
• Maintains store staff by recruiting, selecting, orienting, and training employees. • Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. • Analyzing store sales figures. • Completes store operational requirements by scheduling and assigning employees. • Maintaining awareness of market trends and monitoring local competitors. • Developing, researching and implementing marketing strategies • Closely involve in BLT activity in store level and doing full efforts to bring the customer in our store.
1. ASZ VENTURE (NIVIA SPORTS) in Dubai Designation: - Store Manager Duration: - 1stFebruary 2018 to 10th March 2019
NIVIA is a true Indian iconic sports brand involved in shaping the sports in the country. As the originator of breakthrough technologies, NIVIA manufactures world-class athletic equipment. High Quality products at right price, superior design and integrated development make us second to none. Backed by generation of sportsmen, brand NIVIA has always challenge the unfamiliar and walked the less explored path to create opportunity for Indian sports sector. With state of the art facilities, NIVIA is Indian leading manufactured sports equipment, footwear & accessories for core sports like football, volleyball, Basketball and Running.
Roles & Responsibility:-
• Discussing daily target with team and support the team member to ensure they achieve their individual sales target and collectively contribute to individual/store. • Support sales staff when merchandise in needed that is in stock but not on the sales floor. • Ensuring SOP adherence. • Ensuring security & Housekeeping personnel’s are deployed and operate as per desired norms. • Co-coordinating with all support team for smooth store operation. • To ensure achievement of set targets in terms of service standards for customer transactions and operations • Responsible for timely recruitment in line with store targets to ensure proper customer service • Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service
• Ensures that no stocks move out of the store without paper work • Ensuring that visual merchandising is consistent with customers' expectations of the brand; managing stock levels and making key decisions about stock control; coordinating the in-store promotional activities for new releases & special products
2. Sun and Sand Sports in Dubai Designation: - Team Leader Duration: - 23rd July 2015 to 31st December 2017
Roles & Responsibility:-
▪ Responsible for the daily managing of staff and the assigning of duties ▪ Managing and motivating staff with Store Manager to increase sales and ensure store efficiency. ▪ Analyzing store sales figures ▪ Maintaining awareness of market trends and monitoring local competitors. ▪ Managing the budgets set by Retail Area Managers. ▪ Managing and address shrinkage and stock loss. ▪ Motivating Staff to increase the sales performance. ▪ Maintain SOP Day to Date store files ▪ Assist store management in setting performance development objectives of the respective section probationary staffs and review their performance on monthly basis ▪ Ensure that each customer receives outstanding service by providing a friendly environment which includes greetings and acknowledging every customer, maintaining solid product knowledge and all other aspect of customer service. ▪ Co-ordinate store-warehouse, warehouse-store stock transfers depending upon the customer requirements and replenishments.
3. Landmark Group, Shoe Mart, Doha Qatar Designation: - Dept. Supervisor Duration: - 12th November 2012 to 15th March 2015
Roles & Responsibility:-
▪ Taking Morning briefing (Meeting) to discuss about the targets & promotion for the Department. ▪ Motivating Staff to increase the sales performance. ▪ Accountable for the department sale. ▪ Ensure that each customer receives outstanding service by providing a friendly environment which includes greetings and acknowledging every customer, maintaining solid product knowledge and all other aspect of customer service. ▪ Maintain an awareness of all promotion and advertisement.
▪ Assist in floor moves, merchandising, display maintenance and housekeeping. ▪ Assist in processing, replenishing merchandise and monitor floor stocks. ▪ Involving in staff motivational programs. ▪ Practicing security measure that help prevent theft and understand the procedures for handling shoplifters. ▪ Handle store administrator which include Backend function like BOE, cash and Day to Day file.
Achievement:-
▪ Promoted as an in store Trainer for product Knowledge. ▪ Awarded as the employee of the month (October) 2014 ▪ 3 Times continuously Star of the month.
4. Hudson Retail Outlet, Delhi, India. Designation: - Sales Associate Duration: - 15th September 2010 to 5th November 2012
Roles & Responsibility:-
▪ Ensure that each customer receives outstanding service by providing a friendly environment which includes greetings and acknowledging every customer, maintaining solid product knowledge and all other aspect of customer service. ▪ Maintain an awareness of all promotion and advertisement. ▪ Assist in floor moves, merchandising, display maintenance and housekeeping. ▪ Assist in processing, replenishing merchandise and monitor floor stocks. ▪ Practicing security measure that help prevent theft and understand the procedures for handling shoplifters. ▪ Accountable for the department sales. ▪ Assisting Customer Queries & Complains. ▪ Reporting to Department manager. ▪ Able to do Cashiering.
Computer Expertise:
▪ SAP ▪ Cashiering ▪ Tally & ERP ▪ Ms-Office. Academic Details
▪ B.A Passed from DELHI UNIVERSITY ▪ 12th Passed from CBSE BOARD ▪ 10th Passed from CBSE BOARD
Personal Details
Father’s Name: Mange Ram Sharma Date of Birth: 03-01-1991 Marital Status: Married Languages Known: Hind, English and Arabic
I hereby declare that the information given above is true and to the best of my knowledge.
Date: (Neeraj Sharma)