Information Technology (IT) / Information Technology Enabled Services (ITES) IT Service Desk Attendant NVEQ Level 1 ± Class IX Teacher©s Handbook PSS CENTRAL INSITITUTE OF VOCATATIONAL EDUCATION SHYAMLA HILLS, BHOPAL A constituent unit of NATIONAL COUNCIL OF EDUCATIONAL RESEARCH & TRAINING (MINISTRY OF HUMAN RESOURCE & DEVELOPMENT) Version 2.0Last Updated: August 2012 Government of India Draft NVEQF Teacher's Handbook IT/ITES Level 1 under Pilot Testing. Contact the Coordinator on
[email protected], 9425018802 for any Query Copyright © Pandit Sundarlal Sharma Central Institute of Vocational Education (PSSCIVE), a division of NCERT This document is developed and funded by Wadhwani Foundation which retains free joint rights to this content for open usage under its Memorandum of Understanding (MOU) with NCERT. Copyright protects this publication. Except for purposes permitted by the Copyright Act, reproduction, adaptation, electronic storage and communication to the public are prohibited for others without prior written permission. Page 2 of 346 Draft NVEQF Teacher's Handbook IT/ITES Level 1 under Pilot Testing. Contact the Coordinator on
[email protected], 9425018802 for any Query PREFACE Background This program is offered under Government of India Ministry of HRD's revised Centrally Sponsored Scheme of Vocationalisation of Secondary School Education. This is aligned to their National Vocational Educational Qualifications Framework (NVEQF), which integrates Industry driven Career and Skill education into general education at the school and college level. Levels 1, 2, 3 and 4 are offered at the school level corresponding to standard IX, X, XI and XII respectively as optional / additional classes. This course is geared towards the Information Technology/Information Technology Enabled Services (IT/ITeS) sector.