The Hoole Surgery
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71 HOOLE ROAD, CHESTER CH2 3NJ Tel: 01244 325721 Fax: 01244 313836 Opening Hours: Monday to Friday 8.00am-6.30pm Local Primary Care Trust: Western Cheshire Primary Care Trust,1829 Building Countess of Chester Health Park, Liverpool Road, Chester CH2 1HJ Telephone No: 01244 650400 WELCOME TO THE Health Visitor The Health Visitor (Angela Phillips RGN) advises on health care of expectant HOOLE SURGERY mothers, babies, young children, the elderly and the disabled. She may be contacted via the surgery. Doctors Dr A K Bland (Male) BSc MB ChB DAFFARCS Practice Manager Dr D A King (Female) DCH MRCGP DRCOG MBBS BSc Debbie Parsons will be able to help you with any administrative problems you may have with the way our practice is run. Nurse Clinician Elaine Fizell MSc is our Nurse Clinician at Hoole Surgery. You can ask the receptionist Reception Staff about her role, which has been extended by courses of study. Some of the things that Della, Vanessa, Liz, Shelly, Charlotte, Jayne and Robyn are here to help you. They she can do are: answer the phone, deal with enquiries and take repeat prescriptions. · Take a history of your problem · Carry out a physical examination Medicine Managers · Make a diagnosis Hilary and Della are our Medicine Managers. They will be able to help you with any · Refer you for tests or investigations problems you may have regarding your medication or prescription. They are available · Give you a prescription to speak to on Monday and Friday mornings. When it is necessary, the Nurse Clinician can refer you. This will be to other members of the primary health care team or to a consultant if more specialist care is needed. To Join Our Medical Practice Practice Nurse You can register with the practice by applying at the reception desk. We welcome new patients and operate a non-discrimination policy. Specifically, we do not discriminate on Vicky Walsh RGN the grounds of: race, gender, social class, age, religion, sexual orientation or appearance, The Practice Nurse may be consulted for the following: routine follow-up of chronic disability or medical condition disease including blood pressure, heart disease, asthma, COPD, thyroid disease, diabetes, dressings, removal of stitches, ear syringing, travel vaccination and advice and health Opening Hours promotion clinics. Flu injections are available during the winter months, particularly for people who are asthmatic or diabetic, have chest or heart problems, or those aged The surgery opens at 8.00am Monday to Friday and closes at 6.30pm. We are closed over 65 years. Please telephone 325721 if you wish to make an appointment to see for all Bank Holidays, and in addition we close for one afternoon per month for a a Practice Nurse. training session. When the surgery is closed, the Out-of-Hours service will be open. Health Care Assistants Appointments Shelly O'Loughlin and Charlotte Pulford We have a few appointments that become available on the day or you have the option You may wish to book an appointment with the Health Care Assistant to take blood to book up to two weeks in advance if this is more convenient for you. for tests, blood pressure checks, some dressings and other simple tests. They are You can also book to have a telephone consultation with a Doctor or Nurse Clinician. available each Monday afternoon, Tuesday, Thursday and Friday morning. He or she will ring you at an agreed time on the telephone number you have given. For the latest information click to: www.hoolesurgery.co.uk For the latest information click to: www.hoolesurgery.co.uk Home Visits Language Line If you are too ill to attend surgery and need urgent medical help, please try and We can arrange interpretation and translation services in person or by phone for telephone before 10.30am to request a visit at home. Requests received after midday patients who do not speak English. Please let us know if you need this service when will normally be visited the following day unless medically urgent. Please give an booking an appointment. outline of the problem to help the Doctor assess its priority. The Doctor or the Duty Nurse may phone you to further assess your needs. Emergencies will be attended to NHS Direct - Telephone 0845 4647 immediately. Call NHS Direct on 0845 4647 - for free expert NHS health advice and information 24 hours a day (calls charged at local rates), or log on to www.nhsdirect.nhs.uk Out-Of-Hours Calls In addition, the NHS Direct self-help guide ‘Not feeling well?’ is available at the back of all Cheshire West Out-Of-Hours Service - Telephone: 01244 385300. new Thomson Local telephone directories, distributed in England from April 2004. Urgent calls may be made between 6.30pm and 8.00am on weekdays and at any time Repeat Prescriptions over the weekend up until 8.00am Monday. The calls are dealt with by the out-of- hours emergency service so your own doctor may not be on duty. If you continuously or regularly need medication, a ‘repeat request slip’ will be generated by the computer each time an item is requested. This slip must accompany GP Care Plus - Held at various locations - Not at Hoole each request to ensure that the correct medication is prescribed; we have found that Surgery telephone requests can lead to mistakes, which could pose a grave risk. If the repeat This is an extended hours appointment service which increases choice of appointment slip is mislaid, please submit a written request for the items required. If you enclose times for general health (non-emergency) problems. We can now offer all our patients a stamped addressed envelope, your prescription will be returned to you, or if a the opportunity to book a routine appointment outside of our usual opening hours. pharmacy collects, it will be given to the particular pharmacy. Otherwise, the request These clinics are held at various locations within easy reach of central Chester, but can be dropped in at the surgery or faxed on 01244 313836. WILL NOT BE AT HOOLE SURGERY. Availability is Monday to Friday 6.30-8.00pm Please note it takes 48 hours (2 full working days) to prepare a prescription. and Saturdays 10.00am-12 noon. Appointments can be booked up to two weeks in Results Of Tests advance by ringing 01244 385422, Monday-Friday 8.00am-6.00pm or by visiting www. wcheshirepct.nhs.uk Pathology and X-ray results are available after 2.00pm by telephoning 325721. Please avoid calling for results first thing in the morning. To protect the patient’s confidentially, Pharmacy Care Plus results will only be given by telephone to the patient in person, and to protect your In participating pharmacies, your local pharmacist can now give advice and treat minor confidentiality, we may ask for some personal identification information. Please check ailments from coughs and colds through to worms and thrush, and you don’t need an that results are back before attending your follow-up appointment. appointment. The service is free to our patients, but for those who are not exempt from Contraceptive And Sexual Health Services prescription charges, you will either pay the cost of the medicine or the prescription Our Practice Nurses and Doctors provide all types of sexual health and contraceptive charge, whichever is the lowest. Many pharmacies operate extended hours on a rota services. This includes emergency contraception and LARC (long acting) contraception, basis. For details call NHS Direct on 0845 4647. such as the contraceptive implant (Implanon) and coils (including Mirena). We will advise Car Parking on screening and prevention of Chlamydia infection (confidential urine or swab test) and Cervical Cancer (smears and vaccination). We can also advise on health for pregnancy, Unfortunately there is very limited car parking in the immediate surrounds of the surgery or coping with unwanted pregnancy. Please make an appointment on 325721. (two spaces, half hour). However, on-street parking is available in the surrounding roads. Also there is a free public car park that is just off Westminster Road. Child Health Services Wheelchair Users Immunisations (Children) Our premises have suitable access for all wheelchair users and there is limited parking Immunisations can be administered by the Health Visitor or by the Practice Nurse. available right outside the surgery. Please telephone the surgery to make an appointment in the usual way. For the latest information click to: www.hoolesurgery.co.uk For the latest information click to: www.hoolesurgery.co.uk Minor Surgery Services Counselling If you have a condition that requires a minor surgical procedure, we will always try to We have a Counsellor who works here on a Monday. If you think you need to see a accommodate this in the surgery. We book most procedures on Wednesday mornings, Counsellor, then come and have a chat to one of our Doctors who can then refer but other days can be made available in certain cases. After diagnosis in the surgery, you if necessary. you will be contacted with a date for the surgery within a short time. Please ensure we have your correct contact details. Travel Clinic Asthma Clinic Our Nurses are fully trained in all aspects of travel health and can advise and vaccinate We have specially trained Practice Nurses who regularly review all asthmatics: telephone for all types of holiday or project. 325721. We are an accredited Yellow Fever Vaccination Centre. Maternity Medical Services Antenatal and postnatal services are provided by Dr Bland and the attached Midwives. Patient Confidentiality You can discuss any aspect of pregnancy, including prenatal planning and health, Everyone working for the NHS has a responsibility and a legal duty to protect your diagnosing pregnancy and what to do once you become pregnant.