71 HOOLE ROAD, CH2 3NJ Tel: 01244 325721 Fax: 01244 313836 Opening Hours: Monday to Friday 8.00am-6.30pm

Local Primary Care Trust: Western Primary Care Trust,1829 Building Countess of Chester Health Park, Liverpool Road, Chester CH2 1HJ Telephone No: 01244 650400 WELCOME TO THE Health Visitor The Health Visitor (Angela Phillips RGN) advises on health care of expectant HOOLE SURGERY mothers, babies, young children, the elderly and the disabled. She may be contacted via the surgery. Doctors Dr A K Bland (Male) BSc MB ChB DAFFARCS Practice Manager Dr D A King (Female) DCH MRCGP DRCOG MBBS BSc Debbie Parsons will be able to help you with any administrative problems you may have with the way our practice is run. Nurse Clinician Elaine Fizell MSc is our Nurse Clinician at Hoole Surgery. You can ask the receptionist Reception Staff about her role, which has been extended by courses of study. Some of the things that Della, Vanessa, Liz, Shelly, Charlotte, Jayne and Robyn are here to help you. They she can do are: answer the phone, deal with enquiries and take repeat prescriptions. · Take a history of your problem · Carry out a physical examination Medicine Managers · Make a diagnosis Hilary and Della are our Medicine Managers. They will be able to help you with any · Refer you for tests or investigations problems you may have regarding your medication or prescription. They are available · Give you a prescription to speak to on Monday and Friday mornings. When it is necessary, the Nurse Clinician can refer you. This will be to other members of the primary health care team or to a consultant if more specialist care is needed. To Join Our Medical Practice Practice Nurse You can register with the practice by applying at the reception desk. We welcome new patients and operate a non-discrimination policy. Specifically, we do not discriminate on Vicky Walsh RGN the grounds of: race, gender, social class, age, religion, sexual orientation or appearance, The Practice Nurse may be consulted for the following: routine follow-up of chronic disability or medical condition disease including blood pressure, heart disease, asthma, COPD, thyroid disease, diabetes, dressings, removal of stitches, ear syringing, travel vaccination and advice and health Opening Hours promotion clinics. Flu injections are available during the winter months, particularly for people who are asthmatic or diabetic, have chest or heart problems, or those aged The surgery opens at 8.00am Monday to Friday and closes at 6.30pm. We are closed over 65 years. Please telephone 325721 if you wish to make an appointment to see for all Bank Holidays, and in addition we close for one afternoon per month for a a Practice Nurse. training session. When the surgery is closed, the Out-of-Hours service will be open.

Health Care Assistants Appointments Shelly O'Loughlin and Charlotte We have a few appointments that become available on the day or you have the option You may wish to book an appointment with the Health Care Assistant to take blood to book up to two weeks in advance if this is more convenient for you. for tests, blood pressure checks, some dressings and other simple tests. They are You can also book to have a telephone consultation with a Doctor or Nurse Clinician. available each Monday afternoon, Tuesday, Thursday and Friday morning. He or she will ring you at an agreed time on the telephone number you have given.

For the latest information click to: www.hoolesurgery.co.uk For the latest information click to: www.hoolesurgery.co.uk Home Visits Language Line If you are too ill to attend surgery and need urgent medical help, please try and We can arrange interpretation and translation services in person or by phone for telephone before 10.30am to request a visit at home. Requests received after midday patients who do not speak English. Please let us know if you need this service when will normally be visited the following day unless medically urgent. Please give an booking an appointment. outline of the problem to help the Doctor assess its priority. The Doctor or the Duty Nurse may phone you to further assess your needs. Emergencies will be attended to NHS Direct - Telephone 0845 4647 immediately. Call NHS Direct on 0845 4647 - for free expert NHS health advice and information 24 hours a day (calls charged at local rates), or log on to www.nhsdirect.nhs.uk Out-Of-Hours Calls In addition, the NHS Direct self-help guide ‘Not feeling well?’ is available at the back of all Cheshire West Out-Of-Hours Service - Telephone: 01244 385300. new Thomson Local telephone directories, distributed in from April 2004. Urgent calls may be made between 6.30pm and 8.00am on weekdays and at any time Repeat Prescriptions over the weekend up until 8.00am Monday. The calls are dealt with by the out-of- hours emergency service so your own doctor may not be on duty. If you continuously or regularly need medication, a ‘repeat request slip’ will be generated by the computer each time an item is requested. This slip must accompany GP Care Plus - Held at various locations - Not at Hoole each request to ensure that the correct medication is prescribed; we have found that Surgery telephone requests can lead to mistakes, which could pose a grave risk. If the repeat This is an extended hours appointment service which increases choice of appointment slip is mislaid, please submit a written request for the items required. If you enclose times for general health (non-emergency) problems. We can now offer all our patients a stamped addressed envelope, your prescription will be returned to you, or if a the opportunity to book a routine appointment outside of our usual opening hours. pharmacy collects, it will be given to the particular pharmacy. Otherwise, the request These clinics are held at various locations within easy reach of central Chester, but can be dropped in at the surgery or faxed on 01244 313836. WILL NOT BE AT HOOLE SURGERY. Availability is Monday to Friday 6.30-8.00pm Please note it takes 48 hours (2 full working days) to prepare a prescription. and Saturdays 10.00am-12 noon. Appointments can be booked up to two weeks in Results Of Tests advance by ringing 01244 385422, Monday-Friday 8.00am-6.00pm or by visiting www. wcheshirepct.nhs.uk Pathology and X-ray results are available after 2.00pm by telephoning 325721. Please avoid calling for results first thing in the morning. To protect the patient’s confidentially, Pharmacy Care Plus results will only be given by telephone to the patient in person, and to protect your In participating pharmacies, your local pharmacist can now give advice and treat minor confidentiality, we may ask for some personal identification information. Please check ailments from coughs and colds through to worms and thrush, and you don’t need an that results are back before attending your follow-up appointment. appointment. The service is free to our patients, but for those who are not exempt from Contraceptive And Sexual Health Services prescription charges, you will either pay the cost of the medicine or the prescription Our Practice Nurses and Doctors provide all types of sexual health and contraceptive charge, whichever is the lowest. Many pharmacies operate extended hours on a rota services. This includes emergency contraception and LARC (long acting) contraception, basis. For details call NHS Direct on 0845 4647. such as the contraceptive implant (Implanon) and coils (including Mirena). We will advise Car Parking on screening and prevention of Chlamydia infection (confidential urine or swab test) and Cervical Cancer (smears and vaccination). We can also advise on health for pregnancy, Unfortunately there is very limited car parking in the immediate surrounds of the surgery or coping with unwanted pregnancy. Please make an appointment on 325721. (two spaces, half hour). However, on-street parking is available in the surrounding roads. Also there is a free public car park that is just off Westminster Road. Child Health Services Wheelchair Users Immunisations (Children) Our premises have suitable access for all wheelchair users and there is limited parking Immunisations can be administered by the Health Visitor or by the Practice Nurse. available right outside the surgery. Please telephone the surgery to make an appointment in the usual way. For the latest information click to: www.hoolesurgery.co.uk For the latest information click to: www.hoolesurgery.co.uk Minor Surgery Services Counselling If you have a condition that requires a minor surgical procedure, we will always try to We have a Counsellor who works here on a Monday. If you think you need to see a accommodate this in the surgery. We book most procedures on Wednesday mornings, Counsellor, then come and have a chat to one of our Doctors who can then refer but other days can be made available in certain cases. After diagnosis in the surgery, you if necessary. you will be contacted with a date for the surgery within a short time. Please ensure we have your correct contact details. Travel Clinic Asthma Clinic Our Nurses are fully trained in all aspects of travel health and can advise and vaccinate We have specially trained Practice Nurses who regularly review all asthmatics: telephone for all types of holiday or project. 325721. We are an accredited Yellow Fever Vaccination Centre. Maternity Medical Services Antenatal and postnatal services are provided by Dr Bland and the attached Midwives. Patient Confidentiality You can discuss any aspect of pregnancy, including prenatal planning and health, Everyone working for the NHS has a responsibility and a legal duty to protect your diagnosing pregnancy and what to do once you become pregnant. information, so that information is not disclosed to unauthorised bodies or people. Please make an appointment on 325721 to attend the surgery as soon as your pregnancy Information is recorded, either on paper or in computer files. However, it is all treated is confirmed. Once you have been seen by the Doctor, he will then refer you on to with the same strictly controlled confidential care. For full details of our confidentiality the Midwives who are based at Kingsway Children's Centre. policy, please ask at reception. We respect your right to privacy and keep all your health information secure. You have Zero Tolerance Policy a right to know what information we hold about you. If you would like to see your For the safety and benefit of patients and staff alike, Hoole Surgery operates a zero records, please call our Practice Manager. tolerance policy towards abusive, aggressive and violent behaviour. In such cases a patient may be asked to leave the premises without being treated. In cases of violent behaviour, it is our policy and our civil duty to call the Police. Responsibilities We aim to treat our patients courteously at all times and expect our patients to treat Complaints our staff in a similarly respectful way. We take seriously any threatening, abusive or Hoole Surgery aims to give a friendly and professional service to all our patients. violent behaviour against any of our staff or patients. However, if you have any concerns about any aspect of our service please let us know. If a patient is violent or abusive, they will be warned to stop their behaviour. If they Speak to the receptionist or Practice Manager. persist, we may exercise our right to take action to have them removed, immediately In the majority of cases, concerns can be resolved quite easily. The PCT also operates if necessary, from our list of patients. a patient liaison service (PALS) which can often help resolve any problems you may have. To speak to a PALS officer, ring 01244 650330. Help Us To Help You Your Local PCT · Be on time for your appointment The area served by Hoole Surgery is in the district covered by Western Cheshire · Tell us if you need to cancel Primary Care Trust. They are responsible for ensuring you get all the services you need. · Call for a home visit or urgent appointment before 10.30am For details of all primary care services in the area you can log onto www.wcheshirepct. · Ring for test results after 2.00pm nhs.uk For the latest information click to: www.hoolesurgery.co.uk For the latest information click to: www.hoolesurgery.co.uk Clinic Times What is Counselling? There are times in life when each of us experiences problems with living which we Monday Tuesday Wednesday Thursday Friday don’t seem able to handle on our own – stress, Clinician anxiety, health issues, relationship difficulties, depression, sleep problems. Spending a few hours with a professional counsellor has been Dr Bland AM (Mother & AM Admin N/H proved to be immensely helpful. The earlier you seek help for a problem, the better chance Advertising Feature Child Health) you have of resolving it quickly. PM Admin PM PM Counselling provides a private friendly discussion with a skilled counsellor to help you resolve your problems. It is widely prescribed Dr King AM AM AM by doctors for physical, emotional and mental health conditions instead of drugs or in addition PM to them. However, NHS counselling usually has long waiting lists and is often limited to six sessions. Locum GP AM AM By the time you see an NHS counsellor the PM PM problem may be worse, building more stress and anxiety. An initial session with Sonshine with 20% Elaine Fizell AM AM AM AM AM reduction allows us to assess the situation with (Nurse Clinician) no obligation. What is Massage Therapy? Massage is the oldest form of pain relief out there. What is the instinctive Vicky Walsh AM Admin AM reaction when you feel pain? You touch the area, rub it, squeeze it, knead it to help ease the pain. As a fully qualified and accredited Advanced Clinical (Practice Nurse) PM PM Massage Therapist, I am trained to help you reduce and manage your pain. Whether it is an acute injury or a chronic condition I can assist in treating many conditions successfully with clinical remedial massage. Some of the different techniques that are used at H&W Massage Therapy Shelly/Charlotte AM AM AM include, Remedial Massage, Myofascial Release, Deep Tissue Massage & Trigger Point Therapy. Combinations of these techniques are believed to enhance the effect of individual skills more than would be gained through (Health Care PM simple summation. Assistants) Advanced Remedial Massage incorporates a variety of soothing and deep tissue techniques. It aims to re-balance the muscular and skeletal systems by working specifically on the muscles, tendons,joints and ligaments involved. Myofascial Release (MFR) is an advanced bodywork that relieves pain and restores function and mobility. Freedom Of Information – Publication Scheme MFR is a hands-on technique involving the application of stretches and pressure to the fascia and muscles. It relieves tension and pain by releasing and lengthening the fascia, which allows muscles to return to their correct The Freedom of Information Act 2000 obliges the practice to produce a Publication Advertising Feature position and function. Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice MFR can be helpful for many physical and emotional problems. intends to routinely make available. Trigger points, are areas of hyperirritability in the soft tissue structure. These can be acute sources of pain or latent, unnoticed by the client until pressure is This scheme is available from reception. applied by the practitioner. Trigger points are manifested as small contracted knots in the muscles, that control the state of contraction and active ones may cause muscle spasm and referred pain. A firm digital pressure is applied by the practitioner, who is able to locate the specific points causing pain and restricted movement and these may often be located in places different to where the client actually feels the pain. In a treatment at H&W Massage Therapy each client is assessed and a programme is tailored to their own individual needs. For the latest information click to: www.hoolesurgery.co.uk Attract more business by placing your advert here. Simply call 0800 0234 196. FACILITIES AT OAKLANDS • 24-hr Qualified Nursing Care • Round-the-clock Assistance from Dedicated Carers • Varied Menu with Fresh Produce • Special Diets Accommodated • En-suite Rooms with TV Point A H o m e i n a H o m e • Full Passenger Lift • Assisted Bathing and Showering Facilities • Personal Laundry Service • Housekeeping Service The Conifers Care Group • Hospital Escorts Available • Regular Medical Cover from Local Surgery • Most Denominations Visit • Outings and Entertainment Optional Extra Services 10 Road • Hairdresser, Optician, Chiropodist & Holistic Therapist Littleton • Newspapers and Library • Visiting Clothing Company Chester CH3 7DG • Special Outings Tel: 01244 335060 • Personal Landline Telephone Fax: 01244 335076 Home within a Home at Oaklands Finding a suitable nursing home for yourself or dependants can be a daunting task. However, visitors stepping for the first time into Oaklands, are always impressed with its warm and happy atmosphere. Situated in the village of Littleton, on the outskirts of the historic City of Chester, Oaklands is close to Hoole, , Boughton and areas of Chester - without having to negotiate the city traffic.Buses stop in close proximity to the

Home. Advertising Feature The spacious Home is set in its own large and attractive grounds, with ample car parking in its two car parks. The central garden includes a large patio area, with many features of interest and ample seating. The rare Mulberry Tree is always a talking point. This is also complimented by the large magnificent Sun Lounge overlooking the gardens. Wheelchair users can access the gardens from various aspects of the Home. Whilst retaining numerous features of the original Victorian House, it has been extensively extended and modernised, to provide en-suite facilities to the 40 bedrooms and various day areas throughout. A large proportion of staff have been employed by Oaklands for many years, including the Matron Manager, who has been with the company since 1985. Oaklands Nursing Home We are proud of our achievements and hope to continue with our excellent rating from C.S.C.I. into the future and continue to achieve “The Investors in People” Award.

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