Dixons Carphone Interim results 2014-15 31 weeks ended 1 November 2014

17 December 2014 Agenda

Highlights and strategy update Sebastian James, Group Chief Executive

Financial update Humphrey Singer, Group Finance Director

Page 2 Interim results 2014-15 H1 2014-15 highlights and strategy update

Sebastian James Group Chief Executive H1 2014-15 highlights

• Group H1 like-for-like up 5%; Q2 like-for-like up 9%, with stable gross margins in H1

– Market share gains across the largest electrical and mobile businesses

– Netherlands and Germany; review and restructure underway

– iPhone 6 • Group pro forma Headline PBT £78m, up 30%

– Group pro forma Headline EBIT of £100m

– Interim dividend of 2.5p, payable in January 2015 • Integration: now expected to deliver a minimum £80m of synergies by 2016-17, one year ahead of plan

Page 4 Interim results 2014-15 Value drivers

Core Synergies Services

Market cap Market

Core business Core business Synergies Connected World Services opportunities Services

• Price • New categories • SWAS • Connected retail • Direct to consumer • Service • Int'l. portfolio review • Head office • Services & support • Leveraging platform • Market share gain • Consolidation opportunities • People • Omnichannel platform • Core services growth • Commercial • Global partnerships • MVNO

Page 5 Interim results 2014-15 Market update: UK & Ireland

• Strong performance in both mobile and electrical businesses • Customer satisfaction • Pricing • Continued market share gains • Network relationships • Targeted approach to gaining Phones 4U market share • Successful iPhone 6 launch • Black Friday a success • In good shape for Christmas

Page 6 Interim results 2014-15

Market update: Northern Europe

Nordic business • Good sales momentum, putting pressure on the competition • Market share gains • Pricing and customer service improvements Germany • Closing wholesale hardware business • Closing retail business • Continuing profitable cardware distribution business Netherlands • Significant market issues • Restructuring and reviewing business

Page 7 Interim results 2014-15 Market update: Southern Europe

Spain • Tough market, revenue and profit impact this year • Agreement to sell Movistar product now in place • Restructuring largely done Portugal • Building a business in quad play • Lack of scale remains key issue • Reviewing longer-term options Greece • Good top-line growth and market share gains • Some market recovery • Expect return to profitability in short term

Page 8 Interim results 2014-15 Synergies accelerated

• Minimum of £80m synergies by 2016-17, one year ahead of plan

• Integration

– Head office

– A number of functions now integrated

– UK structure

– Sweden SAS: Stand-alone store Co-branded SAS, Skärholmen

• UK SWAS programme

– 32 CPW SWAS

– 158 Phones 4U conversions ahead of plan

SWAS: Store-within-a-store CPW SWAS, PC World, Durham

Page 9 Interim results 2014-15

Services

• deployment for major global brand going well: improved NPS and conversion

• New contract to provide services to BT

• Live 3rd party discussions in US & UK

• Hiccup online phone insurance launch

• CWS profit growth

• Team coming together

Page 10 Interim results 2014-15 Pricing app now launched

Page 11 Interim results 2014-15 H1 2014-15 financial update

Humphrey Singer Group Finance Director Financial summary

• Group H1 like-for-like up 5%; Q2 like-for-like up 9%, with stable gross margins in H1

• Pro forma Headline PBT up 30% to £78m (2013: £60m)

• Pro forma Headline EBIT of £100m (2013: £85m)

• Group Headline EPS 7.1p (2013: 3.2p)

• Restructuring charges and asset write-offs in Germany and Netherlands

• Average net debt for the period c.£300m

• Dividend of 2.5p per share payable in January 2015

Page 13 Interim results 2014-15

A complicated set of financials…

Pro forma Network receivables

H1 14/15 H1 13/14 • Shift of network receivables interest from pro forma EBIT to finance costs Carphone April – October April – September – Decreases EBIT & finance costs

– £5m impact in H1 14/15

Dixons May – October May – October – £10m anticipated impact on 14/15 full year

• October 2013 EBIT from Carphone £6m – Prior year restated

• Difference on cash c.£200m

Opening balance sheet for 13/14 Segmental reporting

• New segmental structure • Carphone opening balance sheet adjustments increase pro forma Headline EBIT by £14m in H1 – UK & Ireland (includes Dixons Travel) last year – Northern Europe (Nordics, Germany & Netherlands)

– Positive impact in H1 from information received – Southern Europe (Greece, Spain & Portugal) in H2 last year – Connected World Services – No impact on full year result • Allocations to segments for full year 14/15

– Dixons central costs of c.£20m (allocated on revenue)

– Dixons property losses of c.£20m (largely UK)

Page 14 Interim results 2014-15

Prior period pro forma comparatives

£m

100 (4)

80 14 6

60

48 40 85

20 21 - CPW Dixons Central Europe Opening Discount Comparative balance sheet unwind

Pro forma Headline EBIT

Page 15 Interim results 2014-15 Strong H1 earnings growth

£m YoY +£19m -£4m -£3m +£3m +£15m +£3m +£18m 120 (4) 4 100 20 22 80

60 100 40 80 78

20

- UK & Ireland Northern Southern Connected EBIT Net finance PBT Europe Europe World cost Services Pro forma Headline

Page 16 Interim results 2014-15 Statutory result reflects restructuring costs in Netherlands and Germany

Amortisation of £m Pro forma Dixons pre- Headline PBT Asset write- Net pension acquisition Headline PBT Merger (statutory basis) Merger downs Restructuring interest intangibles Statutory PBT 100 2 80 (11)

60

40 78 80 (58)

20 (4) (9) - (18) (20) (20)

(40)

Page 17 Interim results 2014-15 Free cash flow

£m Headline EBIT D&A W. Cap Capex Tax Interest Restructuring Other Free cash flow 200

150 77 100 (216) 50 100

-

(50) (95) (100) (211) (150) (42) (14) (200) (30) 9

(250)

Pro forma basis

Page 18 Interim results 2014-15 Closing net debt broadly in line with average of c.£300m for the year

£m Acquisitions, Opening net Free cash disposals and Pension Closing net funds flow Dividends Merger disc ops contributions Other debt 100

50 63 -

(50) (211) (100)

(150) (23) (293) (200) (71) (250) (31) (13) (7) (300)

(350) Pro forma basis

Page 19 Interim results 2014-15 Full year guidance

• Comfortable with market expectations in advance of crucial Christmas period

• Full year interest c.£30m

• Effective tax rate (pro forma Headline) c.25%

• Capex c.£200m although dependent on speed of integration work

• Average net debt c.£300m

• Year end net debt expected to be broadly in line with the average

Page 20 Interim results 2014-15

Priorities

• Business as usual

• Focus on core and partnership opportunities

• Integration benefits

• Cash management and capex discipline

• Strong internal control environment

Page 21 Interim results 2014-15 In summary

• The business is in robust shape today

• Integration progressing well

• Tangible plans for future growth

• Plenty left to do

Page 22 Interim results 2014-15 Q&A