Who Does What at the Airport?
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WHO DOES WHAT AT THE AIRPORT? Service Issue Entity in Charge Airport Responsibility AIRLINE When Baggage is Lost Airports help passengers locate the Airlines are responsible for the entire or Delayed right airline contact to resolve baggage process, including finding and problems. returning lost baggage to passengers. AIRLINE Airlines are responsible for either moving the baggage themselves, or When Baggage Takes If you are unsure who to contact about hiring the ground handling company of a Long Time to Arrive a complaint regarding the delay of your their choice to move the baggage. Many at Baggage Claim baggage the airport can direct you to times those who are responsible for this the proper airline contact. job are also in charge of parking the plane among other responsibilities, delaying baggage delivery time. TSA The Transportation Security When Wait Times Are Administration is responsible for Airports work with local TSA officials to Long at Security providing the equipment and personnel improve security checkpoints. to screen passengers and baggage at every airport, and responding to increases in passenger load AIRLINE When bad weather strikes, local Airlines are responsible for schedule airports call in extra staff to provide When Flights are changes in such conditions as: assistance; bring in cots and blankets Cancelled, Delayed responding to FAA air traffic issues; for stranded passengers; arrange for severe weather; mechanical-related food vendors to remain open after- issues, and pilot and flight attendant hours; maintain well-stocked vending duty time requirements machines with passenger necessities. WHO DOES WHAT AT THE AIRPORT? Service Issue Entity in Charge Airport Responsibility When Planes are Airports are vigilant about on-the- AIRLINE Stacked Up to Land, ground status across the airfield; once Airlines work with airline dispatchers or Stuck on the an airline makes the request, airports and the FAA Air Traffic Control for Tarmac for Long arrange for safe transfers from the flights to arrive and depart on time. Periods of Time aircraft to terminal. PASSENGER/AIRLINE It is the passenger’s responsibility to make any necessary prior arrangements. When you purchase your ticket you should be able If you’re not sure who to contact to make Planning Ahead to contact your airline and let them know the plans you need, your airport can help any accommodations you may need on point you in the right direction. your trip. For accommodations during the screen process, you should visit tsa.gov for information. AIRLINE Each airline has their own Air Cargo The airport will assist you with where the Picking up Air Cargo process. Check with your Airline to find out airline is located when picking up your air where and how you should pick up your cargo. items. The Airport works with the Parking Garage PARKING GARAGE MANAGEMENT Management company to ensure they are The parking garage is run by a company the meeting the requirements of their contract. airport hires to manage it. That company is Parking Garage If you have a question or complaint responsible for snow removal, some basic regarding your parking experience, the maintenance, and managing the payment Airport can put you in contact with the machines inside the airport and toll booths. Parking Garage manager. .