DOCSLIB.ORG

Reimagining the User Experience in Archives

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Reimagining the User Experience in Archives FUTUREReimagining the User Experience in Archives PASTS Pasts Future 1 ©2019 ArtCenter College of Design All rights reserved ISBN 978-0-578-43161-1 (Print) ISBN 978-0-578-43162-8 (Digital) 4 Introduction About this Book / The Collaboration of Designers and Librarians 10 Approach Strategy Diagram 16 Immersion Understanding the World of Archives / Activities 32 Insights Insights / Personae / Information Architecture / Prototyping 44 Synthesis The Processing Table / Annotations / Curated Collections / Timeline 70 User Feedback Quotes from Students / Advisors / Users Pasts 74 Conclusion Summary / Final Tips Future 2 3 Pasts Future Introduction Future Pasts class field trip Los Angeles Public Library Special Collections How do artists, designers and librarians work together to craft the art and design archive of the future? Pasts Future How can we use emerging 4 interactive technologies to mine the 5 information, heritage and work in Pasts ArtCenter’s archives? Future These questions led us to reimagine the user experience of the archives-an initiative we call Future Pasts. The resulting projects include approaches to crowdsourcing, search strategies, digital/physical materials, managing backlog and crafting new interfaces for discovery. These projects may themselves be inspiring and useful to other institutions but we feel it is the methodology, mindset and activities that will support other teams in their own work. This set of tools and case studies aims to guide designers and archivists through the process of working together on any project. Future Pasts is the culmination of an ArtCenter College of Design project partially funded by the Institute of Museum and Library Services (IMLS) titled “Reimagining the User Experience in Archives and Special Collections: Best Practices for Library Collaboration with Designers.” The project was a collaboration between the ArtCenter Library and the Interaction Design Department that centered around a 14-week design studio where the students, faculty, and archivists applied a design approach to develop new methods of access. Librarians and designers share some common goals; they both aim to create accessible, informative experiences that variously delight, educate and satisfy a wide range of audiences. Yet they also face a set of shared challenges; how to leverage new technologies, understand the needs and desires of the people they serve, meet new audiences, and work creatively within dwindling budgets and resources. Pasts The challenges facing librarians and archivists are complex ArtCenter Archives ArtCenter College of Design Future and varied but so too are the opportunities. Innovative The book is primarily for librarians and archivists, who want to perspectives, new tools and collaborations can bring together apply design methodology to projects aimed at improving the 6 human-centered design with an archivist’s expertise in a 7 user experience. The approach we present offers a framework structured empirical process to create services and programs. and the case studies show examples. Readers are encouraged to Building on existing creative approaches to expanding libraries’ expand on these ideas to develop their own access tools. Pasts missions, we address specifically how designers and archivists can work together and how emerging technologies can be Future We also hope to provide valuable insights and tips to designers harnessed to improve access. and students of design. The use cases presented took place in a classroom, but reflect real world designer/client relationships. Since user experience was at the forefront of our planning, Since designers often work with clients from different it was a natural fit to collaborate with the Interaction Design disciplines, the descriptions of how we collaborated can Department. Interaction Design at ArtCenter focuses on the be useful. user experience by studying how people think, feel and behave when they encounter any product, environment or system. Transportation Design photograph collection ArtCenter College of Design As working professionals, ArtCenter faculty Our Future Pasts class followed a Classic Design Process. The Observation triggers new ideas, and starting from observation structure studios with many similarities to faculty team structured a range of activities to help students of real-world needs and behaviors avoids creating ideas based their own practices in industry. deeply immerse themselves into the world of archives. on assumptions. Students derived important insights and Approach synthesized them into specific design concepts that were tested with real users. January 2018 march 2018 april 2018 Project Kickoff Midterm Final Presentation Design Process Getting Started Inspiration Ideation Iteration Demonstration Future Applications Pasts Future 8 9 Pasts Future Immersion Insight Synthesis User Feedback Activities Scavenger Field Trips Personae Key Insights Expert Input Strategic Prototyping Play Test Hunt Understand Understand Identify the Get feedback Identify the key interactive With your Be an the range of the different most prominent from people in elements to build intended user archive user contexts kinds of users user needs the field Pg 33 Pg 52 Pg 16 Pg 20 Pg 28 Pg24 Pg 60 Our project team consisted of two project directors, two In our pilot, we worked with a class of undergraduate students It may be tempting to skip to the final prototype ideas, but faculty members to teach the class, four librarians and a faculty who had no background with archives. While there were instead we encourage you to work through the following member to act as advisors and three external advisors to help advantages to working with new users there was a learning sections first. Some of the user personae and insights will guide the project. The external advisors included an archivist, curve to quickly understand the intricacies of archives. be similar, but you will likely come up with new ones that fit special collections librarian and a software engineer who all your institution. And while we hope the prototypes will spur approached it with fresh eyes and very specific skill sets and interesting conversation, you will undoubtedly come up with Tips! experiences. your own innovative ideas. Pasts Determine length of project Future Run a pre-project Outline project timeline The methodologies presented here can be used It is important that a timeline is established with 10 Assemble the team for small projects with a short timeframe or larger 11 The project team should consist of core staff plus brainstorm session midterm and end goals. This will help keep everyone projects. Regardless, all of the steps should be taken, others who have an interest and would benefit from Given that new projects require staff time and on track. but you may spend more time on certain areas. the project, such as library patrons, staff from other resources, consider running a short brainstorm Pasts For example, a project aiming to improve physical departments, and faculty. It is also highly desirable session before committing to it. Invite the people collection displays may need less time for the Future to invite external advisors and collaborators to help directly involved and also other staff members and immersion phase than a project to incorporate data guide the project. Define responsibilities and roles for collection users. This will help shape the project and visualization to archival finding aids. Also, in some the team members, such as project director, content bring up issues you probably had not considered. cases you may already be familiar with, and need less creator, programmer, advisor, etc. During the planning phase we held a design charrette with archivists, librarians, design faculty, grant time to develop, various personae of people who use writers, and students to begin developing the areas your collections. we wished to explore. We talked about access to archival collections, brainstormed ideas, identified challenges, and defined terminologies. Having different constituents in the room was crucial to better understand everyone’s perceptions about access and the user experience. ArtCenter (Europe) Holiday Card ArtCenter College of Design Immersion Pasts Future 12 13 Pasts Future One of the key factors in designing for a particular context, is how well the designer understands that context. It is important for designers to be open to observation (without assumptions) while learning about a new domain they’re designing for. “Being the user,” or engaging in the standard activities of a system, provides the opportunity to experience first-hand the way a system works, both good and bad. Talking to experts and real-world users, and visiting similar systems, gives insight well beyond what one can experience first-hand. The class objective of improving access to archives uncovered a range of overarching issues and opportunities. Conduct an exercise Create broad topics to explore Have the project team and a group of users do an User experience with digital collections Before coming with up solutions and prototypes, it Many archival collections that were once hidden from public exercise that demonstrates real world use. Depending is important for everyone on the team to understand view are now available online. Archival reference has drastically on your project, an exercise could take the form of a the subject area. Start by having a discussion changed, as has the user experience. Users are not only number of things such as navigating a new website about
Load more

Recommended publications
  • Interaction Design Studio - 711 Instructor: Patrick Thornton Email: [email protected] Thursday 6-8:45 Pm Location: Pac 1815 - Clarice Smith Performing Arts Center
    Interaction Design Studio - 711 Instructor: Patrick Thornton Email: [email protected] Thursday 6-8:45 pm Location: Pac 1815 - Clarice Smith Performing Arts Center Course Description Interaction design is the process of defining products and the broad services built around them. When interacting with systems, people build expectations and mental models of how things work. They learn what they can and cannot achieve. This course is about how to design for interactions that will resonate with your audiences: How the features and functions of a product get translated into something people find usable, useful, and desirable. Through a series of lectures, discussions, in-class design practice, and projects, students will explore the role of interaction designers. Students will learn how to prototype interactive products, systems, and services, and how to defend their work through the cycle of brainstorming and shared critique. This is a studio class, focusing on production processes that are required to develop public-facing work. The studio is important both as a working space and a space for collaborative reflection. Studio practice also describes a working method. As such, the INST711 classroom will focus on two activities: ● Externalization: You will put your ideas and conceptualizations into tangible materials. ● Critique: You will both give and receive constructive feedback on your own work and the work of other students in class. Student Learning Outcomes On the successful completion of this course, students will be able to: ● Explain basic concepts, techniques, and knowledge of interaction design. ● Critically discuss common methods in the interaction design process ● Use visual thinking and communication techniques to develop design concepts ● Build prototypes at varying levels of fidelity and can evaluate them using appropriate methods ● Develop critiquing skills to analyze interaction design artifacts and concept design.
    [Show full text]
  • User Interaction Design for Secure Systems
    User Interaction Design for Secure Systems Ka-Ping Yee Report No. UCB/CSD-02-1184 May 2002 Computer Science Division (EECS) University of California Berkeley, California 94720 Supported by NSF award #EIA-0122599 ITR/SI: Societal Scale Information Systems: Technologies, Design and Applications User Interaction Design for Secure Systems Ka-Ping Yee [email protected] Computer Science Department University of California, Berkeley Abstract Perhaps the most spectacular class of recent security problems is the e-mail virus, which is a good real-life The security of any computer system that is configured example of a security violation in the absence of software and operated by human beings critically depends on the errors. At no point in the propagation of the virus does information conveyed by the user interface, the decisions any application or system software do anything other of the computer users, and the interpretation of their than exactly what its programmers would expect: the e- actions. We establish some starting points for reasoning mail client correctly displays the message and correctly about security from a user-centred point of view, by decodes the attached virus program; the system correctly modelling a system in terms of actors and actions and executes the virus program. Rather, the problem has introducing the concept of the subjective actor-ability occurred because the expectations of the programmer state. We identify ten key principles for user interaction became inconsistent with what the user would want. design in secure systems and give case studies to Our purpose here is to present a way of thinking about illustrate and justify each principle, describing real-world this type of issue.
    [Show full text]
  • Lmc 6313 Principles of Interaction Design
    Principles of Interaction Design – LMC 6313 Syllabus Course Number: LMC 6313 Location: Skiles 346 Times: T/Th – 3:00p-3:50p F (lab) – 11:15a-2:00p Instructor: Dr. Anne Sullivan Instructor Email: [email protected] Office Hours: By Appointment (Mondays are the best bet) Office Location: TSRB 317C TA: Takeria Blunt TA Email: [email protected] Course Website: http://canvas.gatech.edu Course Description: What is interaction, what is design, where did these notions come from, and where are they going? Through the activities in this course, you will return to questions of what kind of designer you are and wish to be, what you believe in, and how that will extend to your research and practice. You will also develop your own critical take on the material in the class and sharpen your voice and arguments about your perspectives. Interaction design wasn’t invented from scratch as a singular, monolithic practice. It was born out of the intersection of a number of disciplines from within design and human-computer interaction, and also from art, media, architecture, politics, and philosophy, and beyond. There are many different definitions of what it is and where we fit into it, and no two people we meet in this class will likely have the same definition. And that’s the way it should be. Through my suggestions and yours, we will also turn to design questions in digital culture, film, tv, fiction, gaming, music, art and beyond as we together frame our understandings. As you read, The syllabus, dates, times, assignments, and details are subject to change by instructor notification through Canvas or email.
    [Show full text]
  • How Interaction Designers Use Tools to Manage Ideas Preprint
    How Interaction Designers Use Tools to Manage Ideas NANNA INIE, Aarhus University PETER DALSGAARD, Aarhus University This paper presents a grounded theory-analysis based on a qualitative study of professional interaction designers (n=20) with a focus on how they use tools to manage design ideas. Idea management can be understood as a subcategory of the field Personal Information Management, which includes the activities around the capture, organization, retrieval, and use of information. Idea management pertains then to the management and use of ideas as part of creative activities. The paper identifies tool-supported idea management strategies and needs of professional interaction designers, and discusses the context and consequences of these strategies. Based on our analysis, we identify a conceptual framework of ten strategies which are supported by tools: saving, externalizing, advancing, exploring, archiving, clustering, extracting, browsing, verifying, and collaborating. Finally, we discuss how this framework can be used to characterize and analyze existing and novel idea management tools. CCS Concepts: • Human-centered computing~User studies KEYWORDS Idea management; design ideas; design process; design tools; ideation ACM Reference format: 1 INTRODUCTION The fields of HCI and interaction design are well-known for studying impacts of novel interfaces and tools, and perhaps less known for studying the impact of tools that are already used in professional practice (Smith et al. 2009; Pedersen at al. 2018; Dalsgaard 2017). In the words of Stolterman, this ofen leads to research outcomes that are difficult to apply in practice, because the research is based on an inadequate understanding of how design happens in professional setings (Stolterman 2008).
    [Show full text]
  • Toward Unified Models in User-Centered and Object-Oriented
    CHAPTER 9 Toward Unified Models in User-Centered and Object-Oriented Design William Hudson Abstract Many members of the HCI community view user-centered design, with its focus on users and their tasks, as essential to the construction of usable user inter- faces. However, UCD and object-oriented design continue to develop along separate paths, with very little common ground and substantially different activ- ities and notations. The Unified Modeling Language (UML) has become the de facto language of object-oriented development, and an informal method has evolved around it. While parts of the UML notation have been embraced in user-centered methods, such as those in this volume, there has been no con- certed effort to adapt user-centered design techniques to UML and vice versa. This chapter explores many of the issues involved in bringing user-centered design and UML closer together. It presents a survey of user-centered tech- niques employed by usability professionals, provides an overview of a number of commercially based user-centered methods, and discusses the application of UML notation to user-centered design. Also, since the informal UML method is use case driven and many user-centered design methods rely on scenarios, a unifying approach to use cases and scenarios is included. 9.1 Introduction 9.1.1 Why Bring User-Centered Design to UML? A recent survey of software methods and techniques [Wieringa 1998] found that at least 19 object-oriented methods had been published in book form since 1988, and many more had been published in conference and journal papers. This situation led to a great 313 314 | CHAPTER 9 Toward Unified Models in User-Centered and Object-Oriented Design deal of division in the object-oriented community and caused numerous problems for anyone considering a move toward object technology.
    [Show full text]
  • Interaction Design
    Interaction Design Do you want to design products that are easy to use? Through this course you’ll develop an understanding of the patterns and principles that govern interaction design. You’ll become familiar with a framework for assessing the success of interaction design, you’ll learn to structure the design of products around the goals of users, and you’ll learn to sketch and wireframe your design ideas. OVER FOUR WEEKS, WE WILL COVER Introduction Interaction design is a major component of the user experience. It incorporates information architecture and usability to define how a product will behave. Projects: Business Goals, Competitive Analysis, Context of use Scenarios Usability To create products that are easy to use, designers obey a set of usability guidelines. These rules of thumb are good points of reference for making decisions, and for communicating and justifying design decisions to others. Project: Usability Competitive Analysis Intro to Sketching Sketching is a fast and easy way for designers to get their ideas out and discuss them collaboratively with team mates. Project: Sketching Exercise Information Architecture Information Architecture is the structural design of an interface that allows a user to access the right content at the optimal time so that she can navigate the product most effectively. Projects: Card Sorting, Sitemap User Flows User flows are the paths that a user takes through a product in order to complete her tasks. Project: User Flows Wireframes Once a designer hashes out the overall structure and navigation patterns of a product, she draws up the product’s blueprints, or wireframes.
    [Show full text]
  • Design, Prototyping and Construction
    Overview • Prototyping and construction Design, prototyping and • Conceptual design construction • Physical design • Generating prototypes • Tool support Prototyping and construction What is a prototype? • What is a prototype? In other design fields a prototype is a small- • Why prototype? scale model: • Different kinds of prototyping • a miniature car low fidelity • a miniature building or town high fidelity • Compromises in prototyping vertical horizontal • Construction What is a prototype? Why prototype? In interaction design it can be (among other things): • Evaluation and feedback are central to interaction • a series of screen sketches design • a storyboard, i.e. a cartoon-like series of scenes • Stakeholders can see, hold, interact with a prototype • a Powerpoint slide show more easily than a document or a drawing • Team members can communicate effectively • a video simulating the use of a system • a lump of wood (e.g. PalmPilot) • You can test out ideas for yourself • a cardboard mock-up • It encourages reflection: very important aspect of design • a piece of software with limited functionality written in • Prototypes answer questions, and support designers in the target language or in another language choosing between alternatives What to prototype? Low-fidelity Prototyping • Technical issues • Uses a medium which is unlike the final medium, e.g. paper, cardboard • Work flow, task design • Is quick, cheap and easily changed • Screen layouts and information display • Examples: sketches of screens, task sequences, etc • Difficult, controversial, critical areas ”Post-it‘ notes storyboards ”Wizard-of-Oz‘ Storyboards Sketching • Often used with scenarios, bringing more • Sketching is important to low-fidelity detail, and a chance to role play prototyping • Don‘t be inhibited about drawing ability.
    [Show full text]
  • Designing a First-Class User Experience for Affordable Care Act Enrollment
    Designing a First-Class User Experience for Affordable Care Act Enrollment Project Overview February 2012 OVERVIEW Project Objectives 1. Develop first-class user experience (UX) design for health insurance exchanges operated by state and federal governments under the Affordable Care Act. 2. Design the UX based on an understanding of consumer needs and refined through user testing. OVERVIEW Public / Private Partnership OVERVIEW 11 Participating States AL, AR, CA, CO, IL, MA (RI, VT), MN, MO, NY, OR, TN OVERVIEW UX 2014 Design Partner . World-class design and innovation firm. Palo Alto-based with 10 offices on three continents. Market leader in simplifying design of complex systems; understanding and then translating needs and desires of end users. OVERVIEW Project Scope . Individual and family self-service enrollment. End-to-end eligibility, enrollment, plan comparison and selection, premium payment and retention experience. All health insurance affordability programs (Medicaid, CHIP, Exchange, Basic Health Plan); linkage to other human services programs. Multiple pathways; support for assisters. Design for diversity and ADA compliance. Vendor neutral, system agnostic and customizable. OVERVIEW Project Timeline OVERVIEW Project Engagement and Communication . Series of workshops with CMS and states. Webinars with states and national organizations and associations. Subject matter expert sessions. Panel and conference presentations. Public website with project updates to active mailing list. UNDERSTAND Human-Centered Design Research Understand needs and desires of prospective users, and public and community-based agencies who interact with users as they flow in and out of the enrollment process. Received in-depth briefings on the Affordable Care Act. Conducted field interviews with consumers in three states.
    [Show full text]
  • Interaction Design Chapter 8
    Design, prototyping and construction Overview • Prototyping and construction • Conceptual design • Physical design • Generating prototypes • Tool support Prototyping and construction • What is a prototype? • Why prototype? • Different kinds of prototyping low fidelity high fidelity • Compromises in prototyping vertical horizontal • Construction What is a prototype? In other design fields a prototype is a small- scale model: • a miniature car • a miniature building or town What is a prototype? In interaction design it can be (among other things): • a series of screen sketches • a storyboard, i.e. a cartoon-like series of scenes • a Powerpoint slide show • a video simulating the use of a system • a lump of wood (e.g. PalmPilot) • a cardboard mock-up • a piece of software with limited functionality written in the target language or in another language Why prototype? • Evaluation and feedback are central to interaction design • Stakeholders can see, hold, interact with a prototype more easily than a document or a drawing • Team members can communicate effectively • You can test out ideas for yourself • It encourages reflection: very important aspect of design • Prototypes answer questions, and support designers in choosing between alternatives What to prototype? • Technical issues • Work flow, task design • Screen layouts and information display • Difficult, controversial, critical areas Low-fidelity Prototyping • Uses a medium which is unlike the final medium, e.g. paper, cardboard • Is quick, cheap and easily changed •Examples: sketches of screens, task sequences, etc ‘Post-it’ notes storyboards ‘Wizard-of-Oz’ Storyboards • Often used with scenarios, bringing more detail, and a chance to role play • It is a series of sketches showing how a user might progress through a task using the device • Used early in design Sketching • Sketching is important to low-fidelity prototyping • Don’t be inhibited about drawing ability.
    [Show full text]
  • CIXD 6010: Interaction Design for Service
    CIXD 6010: Interaction Design for Service Corcoran School of the Arts & Design, Columbian College of Arts & Sciences George Washington University Fall 2019 Tues, 1-5:30p Flagg Building, Rm. 216, 500 17th St. NW, Washington, DC, 20006 FACULTY Jae Rhim Lee, Assistant Professor of Interaction Design Office: Flagg B150-A, 500 17th St. NW, Washington, DC, 20006 E-mail: [email protected] Office hours: Tues (in office) 11-11:30a, 12:00-12:30p, 5:30-7p, and Thurs (via phone) 5:30-7p **Select an available appointment here: https://calendly.com/jaerhimlee/at-gw-office-hours Course Materials, including assignments, are available on Blackboard under the following name: 201903_Interaction Design for Service_CIXD_6010_10 COURSE DESCRIPTION Interaction Design for Service Theme for Fall 2019: Re-imagining Fast Fashion >>What do these examples of high impact social innovation have in common? Fair trade movement Charter schools Emissions trading Ushahidi (a non-profit tech company that crowdsources data for social activism and public accountability) Embrace (a low-cost, wearable infant warmer for premature and low-birth weight babies) >>They disrupt the underlying structure(s) of an EXISTING SYSTEM (ecosystem, industry, etc). >>They satisfy deeper, UNMET, HUMAN NEEDS. >>They are feasible and viable actors in the MARKETPLACE. In this course, you will learn a systems and human-centered approach to design and social innovation that can be applied to any social challenge and/or industry, including the fashion industry, which will be our theme this semester. We will learn about the fashion industry together and approach it as a platform for learning about systems and human-centered design.
    [Show full text]
  • The Object of Service Design Fernando Secomandi, Dirk Snelders
    The Object of Service Design Fernando Secomandi, Dirk Snelders Introduction Recent decades have witnessed a steep increase in service research springing from disciplines as diverse as economics, management, 1 Any attempt to provide an accurate and engineering. For the most part, this interest is a response to the portrayal of a rapidly evolving field is expansion of the service sector in the last century and the consequent bound to suffer from incompleteness. penetration of services in almost all areas of industrial activity and Still, as formative of the field of service contemporary life. Services now represent an undeniable force design, the following advances originat- behind labor and value creation in the world economy. ing within the design community should Until recent years, however, design approached services as be mentioned. Articles published in academic journals: e.g., Nicola Morelli, if they were mere appendages to goods. It is not uncommon to still “Designing Product/Service Systems: observe in design discourse the surreptitious inclusion of services A Methodological Exploration,” Design in expressions like “product/service” or “product (and service),” Issues 18:3 (Summer 2002): 3–17; Carla without a deeper explanation of the meaning of these compound Cipolla and Ezio Manzini, “Relational terms. By implication, the fixation on goods persists, which is Services,” Knowledge, Technology & Policy 22:1 (2009): 45–50; Claudio understandable considering design’s historical role in giving shape Pinhanez, “Services as Customer- to the material culture of modernity. But since the advent of post-in- intensive Systems,” Design Issues dustrial societies, the half-hearted integration of services into design 25:2 (Spring 2009): 3–13.
    [Show full text]
  • The Basics of User Experience Design
    The Basics of User Experience Design BY INTERACTION DESIGN FOUNDATION The Basics of User Experience (UX) Design by the Interaction Design Foundation Preface Preface If you're looking to gain an introduction into the world of user experience (UX) design—or maybe even freshen up your knowledge of the field—then this UX design book is the ideal place to start. The sheer number of topics covered in UX design is mind-boggling: there’s interaction design (the psychology of motion and feedback), design thinking (an iterative, empathy-based problem-solving process), and usability (how easily a product can be used), just to name a few. That’s what makes the field so fascinating to so many people. Whether you are a business manager working on a new product, or an aspiring designer wanting to learn about user-centered design, the field of UX design has something to teach you. On top of that, UX design is a booming industry worldwide. Job opportunities are increasing for UX designers like never before—an estimated 13% increase from 2010 to 2020. UX designer pays are also moving up, upwards of $110k in cities such as San Francisco and New York. That’s why we, at the Interaction Design Foundation, put together this ebook. In nine highly readable chapters, we’ll cover a wide range of topics that everyone starting out in UX design should know. Each chapter acts as a mini crash course, introducing key concepts, best practices, and guidelines. At the end of each chapter, we’ll summarize the key learning points in a section called “The Take Away”.
    [Show full text]