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2013 Report to the Community Ensuring the Very Best Healthcare for Our Community

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2013 Report to the Community Ensuring the Very Best Healthcare for Our Community Ensuring the very best healthcare for our community. Milford Regional Medical Center, Inc. 2013 Report to the Community This Annual Report is dedicated to the memory of Nancy Gannett, whose extraordinary contributions of time, energy and material resources, helped to make Milford Regional Medical Center the institution it is today. Her spirit was – and will always be – an inspiration to our community. A Message from our Chief Executive Officer Today there are very few things that we can really count on to last. healthcare, it could be easy to lose sight of the fundamental reason And a very small number of people we can expect to be there for us, we exist…to provide the very best healthcare to our patients. Milford day in and day out, when they are needed the most. However, since Regional’s rich history of service to our community has always been July 24,1903 at 2PM, when Eben Draper formally presented the land, built on this premise. building and furnishings that were to become Milford Hospital, our Thanks to the wonderful people in this community who provide community has been certain of one critical fact. We know that this the care, compassion, thoughtful leadership and medical expertise at institution, now Milford Regional Medical Center, will be there for Milford Regional, this has been our mission since the beginning and our families in times of sickness and wellness, caring and supporting it will continue to determine the course of our future. them through both difficult and joyous moments as lifelong partners in healthcare from one generation to the next. Always, When the doors actually opened on September 1, 1903, residents could never have imagined a distant future filled with the advanced diagnostics, leading-edge technology and life-saving Francis M. Saba CEO, Milford Regional Medical Center, Inc. treatments provided by Milford Regional over a century later. Nor could they have fathomed the enormous complexities and challenges now facing the delivery of medical care today. By working together with our community, Milford Regional’s physicians, nurses, staff, volunteers and auxilians will enable our healthcare system to adapt to the requirements of healthcare reform that include new payment mechanisms and delivery models. This is an era in the history of healthcare where collaboration and teamwork will determine which systems will survive and prosper. A strong partnership between our community and Milford Regional has always been a hallmark of this outstanding institution. In this ever-changing world of Philip J. Ciaramicoli Francis M. Saba Edward J. Kelly John J. Burns Mark C. Skiba, MD, PhD President, Tri-County CEO, Milford Regional President, Milford Regional Chairman, Milford Regional President, Medical Staff Medical Associates, Inc. Medical Center, Inc. Medical Center, Inc. Medical Center, Inc. Milford Regional Medical Center, Inc. 1 2 Quality Quality is the foundation of everything we do at U.S. News & World Report ranked Milford Regional as a Milford Regional Medical Center. This focus on quality Best Regional Hospital for the third consecutive year, adding us to has served both the community and the hospital well a list of just 732 hospitals out of 4800 nationwide to receive this for more than a century and has allowed our healthcare distinction. In addition, Milford Regional was ranked high perform- system to flourish. ing in geriatrics and pulmonology and scored high in patient safety, demonstrating a commitment to reducing accidents and medical Quality care. Quality technology. Quality leadership. This is not a mistakes. We also exceeded both the statewide and nationwide static condition. Milford Regional’s success has been shaped by average in patient satisfaction surveys. our commitment to continuous improvement and its impact on In 2013, Consumer Reports issued its second annual safety providing the highest quality of care to the community. Internally, rating issue – this time focusing on surgical safety – and Milford departments throughout the hospital demonstrated this in 2013 Regional ranked second out of 51 Massachusetts hospitals. through initiatives such as a hospital-wide endeavor to optimize The Leapfrog Group, an independent national nonprofit run patient flow for those admitted to Milford Regional. Through a by employers and other large purchasers of health benefits, also collaborative effort, Milford Regional streamlined operations and recognized Milford Regional in the fall of 2013 for achieving reduced patient wait times from the emergency department to a high level of safety. a patient room from 70% (waiting more than 2 hours) in 2010 to Still, while the careful analysis and systematic ranking of hospitals 23% in 2013. Another initiative involved a collaboration between by these prestigious organizations helps to highlight the success anesthesia and the endoscopy suite to provide patients with a choice of our quality initiatives at Milford Regional, the most important to have either heavy or moderate sedation. In both cases, quality indication of our success is through patient feedback. This comes in and patient satisfaction were the impetus that inspired these the form of patient satisfaction surveys, emails and letters we receive improvements. from patients and their families, as well as the continued Reader’s Over the years, we have been repeatedly recognized Choice Awards that have been garnered not only for our hospital for these efforts; 2013 was no different. as a whole, but also for a number of our physicians in 2013. “Excellence is a habit.” – Aristotle 3 Partnerships A key component of providing quality care lies in always Our collaboration with UMass Memorial Medical Center (UMMC) monitoring the needs of our community and identifying new dates back more than two decades and has provided the blueprint partners that can help to enhance our offerings. One of the for bringing unique expertise closer to home. In 2013, this leader hallmarks of our leadership team has been the ability to forge in bariatric surgery once again partnered with us as we opened relationships with prestigious healthcare institutions that can The Center for Weight Loss Surgery at Milford Regional and help us to deliver the quality care and institutional excellence launched FreshStart, an interdisciplinary weight loss program. for which we continually strive. The depth of expertise provid- This collaboration allowed us to address a critical healthcare ed by these partners right here in our community eliminates need in our community. the need for our patients to travel far from home to access Over the past year, a team world-class care. This is the true mission of a of Milford Regional nurse practitio- community healthcare system. ners, dietitians, behavioral health counselors and physical therapists has worked together to guide close to 100 patients through the various stages of this very personal Colleen Berg, MSN, DNP, NP-C, CBN, weight loss journey. The highly CPN, coordinator for The Center for Weight Loss Surgery, helps guide skilled UMMC bariatric surgeons, patients through their weight loss journey. performing surgery at Milford Regional, have resulted in positive outcomes that have truly changed the lives of many in our community for the better. 4 David Eckbold of Whitinsville enjoys a family outing having lost 40 pounds just five weeks after undergoing sleeve gast- Here is Janice Lavallee of Upton five months rectomy surgery, better known as vertical after having gastric bypass surgery at Milford sleeve. He chose surgery to improve his Regional. She dropped 70 pounds and went health for himself and his family. Since from a size 24 to 16! But most importantly, she then, David is off his diabetes and blood is off her blood pressure and diabetes medica- pressure medication. The future looks tions as well as her lung inhaler. She feels great, bright and his family couldn’t be happier. looks great and says she has so much energy she “doesn’t know what to do with herself!” 5 6 Partnerships This year also marked a milestone in Milford Regional’s Milford Regional, as well as newborns in the Maternity Center, now partnership with Dana-Farber Cancer Institute and Brigham benefit from around-the-clock care provided by Boston Children’s and Women’s Hospital as Dana-Farber/Brigham and Women’s pediatric hospitalists. Boston Children’s Hospital specialists in pediat- Cancer Center at Milford Regional celebrated its five-year anniver- ric gastroenterology and general surgery are also offering specialty sary. Since opening in 2008, patient volume has more than doubled clinics at Milford Regional. In addition, future plans are underway in medical oncology with more than 78,000 exams and 56,853 for a partnership in our emergency department. infusions being performed over the past five years. In radiation On the behavioral healthcare front, Milford Regional oncology, total treatments have gone from 369 in 2009 to more and Riverside Community Care have enhanced their 17-year than 10,000 in 2013. collaboration by creating a formal division of behavioral medicine In addition to becoming the facility of choice for hundreds of inside Milford Regional’s internal medicine department. Riverside cancer patients, the Cancer Center has achieved accreditation and psychiatrist David Horn, MD, is chief of the new division. This evolved recertification and added several physicians and new programs. partnership, which is overseen by Milford Regional Director of Care Now patients are able to benefit from various second opinion and
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