Women in Hospitality, Travel & Leisure 2020 Review
MBS Intelligence Women in Hospitality, Travel & Leisure 2020 Review 2019 Edition: Collaborating to Achieve Diversity and Inclusion Contents Welcome Tea Colaianni – Chair, WiH2020 4 Forewords Dame Cilla Snowball – Chair, Women’s Business Council 6 Kate Nicholls – CEO, UKHospitality 7 Executive Summary Elliott Goldstein – Partner, The MBS Group 8 The WiH2020 Charter 10 The numbers: diversity in the HTL sector Research and analysis by The MBS Group 12 Behind the numbers: trends, analysis and the voice of the sector Research by The MBS Group 20 WiH2020 Work Streams: collaboration in action Joanna Aunon – WiH2020 30 Views from the industry Jane Bentall - MD Haven Holidays, Bourne Leisure 38 Zoe Bowley - MD UK & Ireland, Pizza Express 40 Johan Lundgren – Group CEO, easyJet 42 Jillian Maclean – CEO, Drake & Morgan 44 Ann-marie Murphy – Director, People & Development, The Gym Group 46 Karin Sheppard – MD Europe, IHG 48 Phil Urban – Group CEO, Mitchells & Butlers 50 Moving the dial: turning good intentions into real progress on diversity and inclusion Jon Terry – Partner, PwC 52 Leading By example: 5 companies demonstrating commitment to diversity and inclusion Joanna Aunon and Jennifer Dutlow – WiH2020 60 A focus on hiring: a key driver of progress Elliott Goldstein – Partner, The MBS Group 66 Enabling work and family: emotional, cultural and practical steps Jennifer Liston-Smith – Director, My Family Care 72 Executive mentoring: bringing the outside in Jamie Wilson – MD Group Services, Criticaleye 74 Further reading 76 Acknowledgements 78 WiH2020 Masterclasses 79 About us 80 4 Welcome he WiH2020 (Women in Hospitality, Our 2019 report highlights that the progress TTravel and Leisure 2020) campaign made so far is encouraging.
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