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Problem Oriented Policing Working in Partnership to Create a Safer

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Problem Oriented Policing Working in Partnership to Create a Safer SAFER HOLIDAY WORKING IN PARTNERSHIP TO CREATE A SAFER HOLIDAY ENVIRONMENT AVON AND SOMERSET CONSTABULARY, PORTISHEAD, ENGLAND, 1999 SUMMARY: The Butlins Family Entertainment Resort, Minehead is a holiday complex standing on a site of 165 acre. It is home to 20 alcohol outlets operating under the umbrella of one Residential On-Licence and over a number of years transposed from a family holiday venue to one that catered for a diverse market. In essence it is a small town without the norms, values and relationships of a traditional community. Every night is a PARTY NIGHT! At the beginning of 1997 there was a coincidental change of local management at both Butlins and the Avon and Somerset Constabulary. Forming an alliance there was a recognition that positive action had to be taken to address the crime problem that existed at the resort predominantly in the categories of burglary, theft, criminal damage, assault, theft of and from motor vehicles and the misuse of drugs. A new beat was created that was co-terminus with the boundaries of the resort and a beat officer selected who possessed the necessary qualities to tackle a long term project and forge ahead if confronted with difficulties. He was empowered and assured the support of the Constabulary in his interaction with Butlins at both operational and strategic levels. Over a period of two years the Constabulary and Butlins worked closely together addressing environmental factors, policies, practices and staff training at the resort that collectively contributed to a 71.5% reduction in crime over that period. Throughout, the SARA model for problem solving was utilised and regularly revisited to generate a series of creative responses that were introduced into the resort. They included: !"Accommodation upgraded with substantial windows / doors and 5 lever high security dead locks. !"No single sex group bookings accepted. !"Repairs to damage quickly affected. !"Fast track Data Protection checks on employment applications. !"Staff discipline and dismissal procedures tightened and rigorously enforced. !"Rigorous 'Drugs Misuse' policy introduced. !"Increase in levels of security staff and improvements to their image, status and training. !"State of the art CCTV coverage of the whole resort !"Innovative conditions attached to the Residential On-Licence to ensure appropriate managerial control and self policing measures at alcohol outlets. _____________________________________________________________________________________ 1 INTRODUCTION It is unclear when it started but over the years, as the resort accepted a more diverse customer The Butlins Family Entertainment Resort, base, the crime increased at a disproportionate Minehead, formally known as Somerwest World rate to the surrounding communities. The picture or simply Butlins nestles in a corner of the is unclear because, conscious of its public seaside town of Minehead, Somerset. image, the resort dealt with many issues in- Established by William Edward Butlin in 1962 house without informing the police. as a holiday camp to bring cheap, cheerful family holidays to the masses Butlins, Minehead By the same token the as the crime statistics was another milestone in his expanding empire were kept artificially low local police managers of camps, the first of which he opened at either did not know or failed to respond with Skegness in 1936. sufficient vigour to the true picture. As a consequence of prolonged absences, except At it's peak in 1972 when it merged with the when responding to significant incidents, the Rank Organisation the Butlins empire accepted police were treated with suspicion and mistrust 1,000,000 holiday bookings. Throughout the whenever they ventured onto the resort. 1980's and 90's Butlins struggled to maintain an Nevertheless in 1996 there were 675 calls, of ever decreasing share of the family holiday one description or another, requesting police market. The competition of cheap package deals, attendance at the resort of which 176 calls were sophisticated theme parks and a new concept in clearly alcohol related. holiday resorts from the continent conspired to steal away increasing numbers of families. Catalyst for change In order to retain market share Butlins 1997 marked the beginning of change. In the increasingly diversified, offering rock bottom first six months of that year there were 151 cut price breaks, accepting bookings from single burglaries at holiday chalets and 39 assaults sex parties, organising themed breaks, adult reported to the police. Others offences included events etc. often mixing the family groups loyal drugs, theft of and from motor vehicles, criminal to Butlins with the younger almost riotous damage and other thefts. element. During the same period there were coincidental Today only three resorts remain open under the changes of key managers and managerial Butlins logo; Bognor Regis, Skegness and of structures both within Butlins and the Avon and course Minehead. Butlins, Minehead standing on Somerset Constabulary. At Butlins a new a site of 165 acres, provides all year around General Manager and Security Manager were holiday accommodation for 12,230 people with appointed and there was an emerging a twice weekly change of clients, commitment from the Rank Organisation to accommodation for 804 staff members out of a bring the Butlins resorts up to date and reaffirm total staff establishment of 1,403 and can their position in the family holiday market. accommodate up to 3,000 day visitors. It is home to 20 alcohol outlets operating under the The Constabulary had completed a restructuring umbrella of one Residential On-Licence. and the Somerset West District was established Resident staff are predominantly young seasonal under the leadership of Superintendent Mike employees using their employment there as an Nelson. He firmly endorsed and enforced a sector early stepping stone to a career in the leisure, based geographic structure ensuring local entertainment and catering industries. In essence accountability through a Sector Inspector and it is a small town without the norms, values and promoted the ethos of problem orientated policing. relationships of a traditional community. Every night is a PARTY NIGHT!!!!! The ensuring two years has seen a real commitment for change from both sides. Although, not always holding the same perception _____________________________________________________________________________________ 2 of the problem, talking the same time scales, or Constabulary in his interaction with Butlins at both having the same concern for the impact of operational and strategic levels. Inspector Rod financial expenditure dialogue was always Price and General Manager Bryan Leaker maintained involving the same key players from alternatively hosted monthly strategy meetings both organisations to ensure effective, meaningful to establish the priorities emerging from the solutions were reached. liaison and direct involvement of Constable Poat with the resort. How change was affected SCANNING The sector commander, Inspector Rod Price, upon inheriting his new sector knew he had a problem at Using the SARA Model Constable Poat scanned Butlins, the crime statistics were quite clear in that the resort to identify the problems. As his respect. presence became increasingly accepted he was allowed substantially more and after several What they did not explain was: months almost unrestricted access `back stage'. !"The true extent of the problem. More was revealed to him about the precise nature of the problems and he was given access !"What Butlins themselves were doing to to a variety of data and anecdotal evidence to effectively challenge the problem. complement the limited use of the police crime statistics. !"The underlying causes of the problem. Prompted by the resorts willingness to share The initial response was to regain a police foothold information such as their own records of in the resort and establish a mutual trust between incidents, circumstances for the dismissal of the two organisations at all levels through which staff and ejection's of guests, Constable Poat common characteristics and underlying causes also profiled victims of crime and detainee's could be identified and ultimately tackled. For the from incidents within and adjacent to the resort. first time a dedicated beat officer was appointed whose beat was coterminous with the boundaries He also explored the resort for environmental of the holiday resort. and design factors that contributed to crime and disorder. Uniquely, as the whole of the 165 acre resort enjoyed the umbrella of a single Residential On- ANALYSIS Licence that officer was to spend the whole of his patrol time on the same licensed premises. The Each of the problems identified were then unique position required the selection of a unique subjected to an individual analysis, jointly by officer and none came more unique than Constable Constable Poat and the Security Manager Tim Poat. Richard Labanc, of the common characteristics of victims, offenders known and suspected, A gregarious individual with over twenty years location and other factors thought to be service in deprived inner city estates, rural areas, associated. The types of problem behaviour youth project work and as a resident of the town he analysed included: was suitably experienced and committed to forge ahead if confronted with difficulties. His opening !"Chalet Burglaries brief was quite simple - `Get involved with the resort, its staff and clients, identify the problems, !"Disorder
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