EXTREME NETWORKS CASE STUDY: GALAXY ™

Extreme Networks Provides Integrated Network Infrastructure to Support Galaxy Macau’s Expansion

Introduction CASE STUDY Galaxy Macau, owned and operated by Galaxy Entertainment Group, is the World–Class Asian resort destination located in , Macau. This premier resort offers the ultimate Company Stats: entertainment and leisure experience featuring World–Class gaming amenities, the • Networking IT Staff: 4 world’s largest Sky Wave Pool featuring a 350–ton white sand beach, and over 50 pan– Asian and international food and beverage outlets. Located in one of Asia’s booming • Users: 18,000 gaming cities, Galaxy Macau’s renowned and gaming facilities provide more than • Location: Macau SAR, 450 gaming tables and 1,500 slot machines.

Opened to global acclaim in 2011, Galaxy Macau spans over 550,000 square meters Industry: that includes three lavish hotels – Galaxy HotelTM, Banyan Tree Macau and Hotel Okura • Gaming and hospitality Macau—with more than 2,200 rooms, suites, and villas. With their vision of being globally recognized as Asia’s leading gaming and entertainment corporation, Galaxy Challenges: Entertainment Group has planned for major infrastructure development. • With the addition of two new hotels, Galaxy Macau required a high- The Challenge performance and scalable network Under its Phase 2 development, Galaxy Macau is set to double its existing footprint infrastructure to keep pace with its with the addition of two more luxury hotels, the Ritz–Carlton Macau and JW Marriott expanding operations. Macau, and up to 200 new retail stores by mid–2015. The expansion will also increase gaming capacity by 500 new tables, 1,000 new slot machines, and more than 45 Products Utilized: new restaurants. • Summit X460 series Galaxy Macau’s Phase 2 expansion is integral to its vision of becoming one of the • Summit X440series top fully integrated resorts in the world. Requiring a high–performance and scalable network infrastructure to keep pace with its expanding operations, Galaxy Macau • Summit X430series selected Extreme Networks to adapt its network technologies according to its current business requirements and to ensure a seamless experience for customers as they • BDX8, BD8K move across the resort.

Results: “Galaxy Macau is committed to providing our guests with World–Class hospitality,

• Reliable, scalable network infrastructure and our goal is to deliver a premium customer experience with the most up–to–date to keep pace with expanding technologies. Maintaining a consistent level of network performance is key to enabling operations us to enhance guest convenience and meet their expectations for seamless mobile connectivity. As our business operations expand, we need to continue elevating the • Unparalleled mobile experience for hospitality standards and accommodate the increased needs of our guests through customers an integrated network infrastructure,” said Ian Farnsworth, Director of Information Systems & Technology at Galaxy Entertainment Group. • Refined visibility and control Extreme Networks' Solution Having successfully collaborated with Extreme Networks in deploying its network infrastructure in 2011, Galaxy Macau was confident that the high–performance networking

Galaxy Macau – Case Study 1 “Extreme Networks proved network access over wireless platforms to serve its guests. The Extreme Networks Wi–Fi network solution also provides fast to be a knowledgeable and access to various mobile applications, enabling guests to use highly responsive technology their own mobile devices, such as laptops and tablets, with ease— partner for our ongoing Phase 2 ensuring the highest levels of customer satisfaction. development, and the local team 2. Seamless service experience for customers. In addition to providing guest easy access to WLAN capabilities in their rooms, demonstrated that they were the chosen network infrastructure needed to be fully integrated in well-equipped to address our order to deliver seamless mobile connectivity throughout evolving business requirements. the resort. “From the customer’s standpoint, wireless connectivity is no We are confident that Extreme longer a luxury or matter of convenience. It is now a fundamental Networks will continue supporting requirement because Wi–Fi capabilities have become an important us in transforming our network differentiator in the hospitality field. To maintain Galaxy Macau’s standing as a World–Class integrated resort, we need to ensure infrastructure and adapt to future that the customer service experience we offer remains flawless, demands.” and that our guests can freely move around our integrated resort and still enjoy the same level of Wi–Fi capabilities,” Ian Farnsworth CIO said Farnsworth. Galaxy Macau “With Extreme Networks, we are confident that we are working leader would be able to match its expectations — especially in terms with a partner that is capable of meeting our growing network of extending its wired and wireless solutions, and maintaining high requirements. They have delivered a robust and integrated network performance. network solution that supports thousands of new mobile devices

A total of 15 team members from Galaxy Macau were involved in the and applications. Network scalability was another important Phase 2 network implementation, which started in April 2014 and was consideration. Our in–house entertainment systems, for instance, completed in October of the same year. The new Extreme Networks all run under the same platform, and Extreme Networks helped us infrastructure provides exceptional connectivity to guests across the deploy this in a way that network performance was not adversely hotel premises and gaming facilities, catering to the increased usage of affected,” Farnsworth added. mobile devices. 3. Refined visibility and control. Extreme Networks’ solutions In Galaxy Macau’s current network extension, Extreme Networks provide increased visibility and control over the entire network provided a three–layer solution with BDX8 at the core. BlackDiamond® infrastructure, enabling Galaxy Macau to have a lean team of only 8000 switches were deployed for the server farms and distribution four team members managing the network which encompasses all on the gaming floors. Extreme Networks also set up Summit X460® users, applications and devices. switches on the non–gaming floors, and top–of–rack switches and Access layer across the gaming floors. Summit X440® series switches An Integrated, High Performance were installed as the access layer for non–gaming applications while Summit X430® series were used to interconnect with the slot machines. Network Catered for Future More than 2,000 access points were connected to handle a wide range Requirements of customer transactions, point–of–sale (POS) applications, and to Galaxy Macau is now more than prepared to take on its future facilitate guest WLAN services. challenges, having implemented a robust, highly scalable network to accommodate additional infrastructure and services. Results “Extreme Networks proved to be a knowledgeable and highly responsive Galaxy Macau has significantly imported its customer experience, technology partner for our Phase 2 development, and the local team while adding new capabilities to address future network requirements. demonstrated that they were well–equipped to address our evolving Extreme Networks is supporting this effort by delivering a robust business requirements. We are confident that Extreme Networks will mobility–enabled network infrastructure solution. continue supporting us in transforming our network infrastructure and 1. Reliable, scalable network infrastructure to keep pace with adapting to future demands,” concluded Farnsworth. expanding operations. From gaming tables and guest amenities to back office operations, Galaxy Macau required reliable mobile

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