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Regional Transit Coordination Plan (RTCP) Information and Physical Coordination Study

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Regional Transit Coordination Plan (RTCP) Information and Physical Coordination Study Regional Transportation Authority Regional Transit Coordination Plan (RTCP) Information and Physical Coordination Study Summary Report, June 2004 Regional Transportation Authority of Northeastern Illinois (RTA) 175 W. Jackson, Suite 1550 Chicago, IL 60604 www.rtachicago.org Prepared by the RTA with assistance 300 Interagency Transfer from Wilbur Smith Associates Locations Identified in the RTA Region REGIONAL TRANSIT COORDINATION PLAN (RTCP) INFORMATION AND PHYSICAL COORDINATION STUDY SUMMARY REPORT June 2004 (Study Completed February 2003) Regional Transportation Authority 175 W. Jackson Blvd., Suite 1550 Chicago, IL 60604 (312) 913-3200 DISCLAIMER This document summarizes work for the Information and Physical Coordination Study component of the Regional Transit Coordination Plan. This document is based on a report prepared by Wilbur Smith Associates under contract to the Regional Transportation Authority. Preparation of this document was financed in part through a grant from the U.S. Department of Transportation, through the Illinois Department of Transportation. The contents do not necessarily reflect official views or policies of the U.S. Department of Transportation or the Illinois Department of Transportation. Unless waived by the Government, this requirement applies to all equipment, hardware, construction, reports, data, or any similar items produced under the Grant agreement. This report does not constitute a standard, specification, or regulation. TABLE OF CONTENTS Executive Summary ES-1 Existing Information ES-2 Field Visits ES-4 Concept Designs ES-7 Cost Estimates ES-8 Implementation Plan ES-8 Conclusion ES-9 A. Introduction A-1 Historical Background and Context A-2 About This Study A-2 B. Information for Transferring Passengers B-1 Focus Group Findings B-1 Context and Theory B-1 Review of Existing Information Aids B-2 Review of Printed Information B-2 Review of RTA and Service Board Web Sites B-12 Review of Existing Signage B-15 Recommendations for Existing Information Components B-17 Proposed New Information Components B-18 Summary of Information Coordination Recommendations B-20 C. Field Visits to 75 Interagency Transfer Locations C-1 Purpose of Field Visits C-1 Locations Visited C-1 Transfer Path Concept C-5 Information Gathered C-5 Process for Field Visits C-7 Data Base and Organization C-8 Categories of Transfer Locations C-10 CTA Bus / Pace Bus C-10 CTA Rapid Transit / Pace Bus C-10 Metra Commuter Rail / Pace Bus and/or CTA Bus C-13 Metra Commuter Rail / CTA Rapid Transit / Pace Bus and/or CTA Bus C-13 General Recommendations C-13 D. Concept Designs for Five Interagency Transfer Locations D-1 Purpose of Concept Designs D-1 Sites Considered for Analysis D-1 Sites Selected for Analysis D-2 Recommendations for the Concept Design Sites D-4 Joliet Union Station D-4 Cicero D-5 Roosevelt Road D-9 Oak Park Transportation Center D-14 95th and Western D-25 E. Cost Estimates for Recommended Improvements E-1 Why Cost Estimates Are Needed E-1 How Cost Estimates Were Generated E-1 Summary of Estimates by Type of Improvement E-4 Cost Estimates for Concept Designs E-4 F. Proposed Implementation Programs for Improvements F-1 Current RTA Capital Program F-1 Priority Improvement Program F-2 Coordination Capital Program F-2 Capital Programs for Future Years F-5 Summary of Implementation Programs F-5 Other Improvements Not Included in Capital Program F-5 Establishing the Implementation Plan F-8 G. Conclusion G-1 Information Needs G-1 Transfer Locations G-1 Concept Designs G-2 Cost Estimates G-2 Implementation Programs G-3 Summary G-3 LIST OF FIGURES Figure Page ES-1: RTCP Framework ES-1 ES-2: Transferring Challenges ES-3 ES-3: Information and Physical Coordination Study – Transfer Locations Visited ES-5 ES-4: Components of an Interagency Transfer Path ES-6 A-1: RTCP Framework A-1 B-1: Information Sought by Transit Passengers B-2 B-2: Transferring Challenges B-3 B-3: Recommended Improvements – RTA System Map B-4 B-4: Recommended Improvements – CTA Bus and Rail Map B-6 B-5: Recommended Improvements – CTA Rail Schedules B-7 B-6: Recommended Improvements – CTA Bus Route Schedules B-9 B-7: Recommended Improvements – Metra Rail Schedules B-10 B-8: Recommended Improvements – Pace Bus Route Schedules B-11 B-9: Maps in Other Cities – New York Commuter Rail Map B-13 B-10: Maps in Other Cities – Cleveland Rapid Transit Map B-13 B-11: Maps in Other Cities – Washington Metro Map B-13 B-12: Maps in Other Cities – Pittsburgh Station Area Map B-13 B-13: Examples of Potential Standard Wayfinding, Bus Stop, and Station Platform Signs B-19 C-1: Information and Physical Coordination Study: Transfer Locations Visited C-2 C-2: Physical Components of Transfer Path C-6 C-3: Data Elements of Transfer Path C-9 C-4: Bus to Bus Transfer – 95th Street and Western Avenue C-11 C-5: Rapid Transit to Bus Transfer – 95/Dan Ryan C-12 C-6: Commuter Rail to Bus Transfer – Naperville C-14 C-7: Commuter Rail, Rapid Transit, and Bus Transfer – LaSalle St. Station C-15 D-1: Joliet Union Station – Existing Situation D-6 D-2: Joliet Union Station – Proposed Physical Improvements D-7 D-3: Joliet Union Station – Proposed Information Improvements D-8 D-4: Cicero (BNSF) – Existing Situation (Aerial Photograph) D-10 D-5A: Cicero (BNSF) – Proposed Physical Improvements D-11 D-5B: Cicero (BNSF) – Proposed Physical Improvements (Detail) D-12 D-6: Cicero (BNSF) – Proposed Information Improvements D-13 D-7A: Roosevelt Road – Existing Situation (Metra station) D-15 D-7B: Roosevelt Road – Existing Situation (CTA stations) D-16 D-8A: Roosevelt Road – Proposed Physical Improvements D-17 D-8B: Roosevelt Road – Proposed Physical Improvements (Detail) D-18 D-9: Roosevelt Road – Proposed Information Improvements D-19 D-10: Oak Park Transportation Center – Existing Situation D-21 D-11A: Oak Park Transportation Center – Proposed Physical Improvements D-22 D-11B: Oak Park Transportation Center – Proposed Physical Improvements (Detail) D-23 D-12: Oak Park Transportation Center – Proposed Information Improvements D-24 D-13: 95th and Western – Existing Situation D-26 D-14A: 95th and Western – Proposed Physical Improvements D-27 D-14B: 95th and Western – Proposed Physical Improvements (Detail) D-28 D-15: 95th and Western – Proposed Information Improvements D-29 F-1: Coordination Capital Program Matrix F-4 F-2: Implementation Programs for Capital Improvements F-6 LIST OF TABLES Table Page C-1: Interagency Transfer Sites Visited By Types of Services Available C-3, 4 E-1: Unit Costs for Decision Point Improvements E-2 E-2: Unit Costs for Segment Path Improvements E-3 E-3: Estimated Cost of Improvements at 75 Interagency Transfer Locations E-5 E-4: Estimated Cost of Improvements at Five Concept Design Locations E-6 F-1: Priority Transfer Locations Listed by Implementation Program F-7 INFORMATION AND PHYSICAL COORDINATION SUMMARY REPORT – EXECUTIVE SUMMARY This report is part of the Regional Transit Coordination Plan (RTCP), a multi-year program of studies aimed at enhancing regional mobility by improving opportunities for interagency travel. The RTCP is a multi-year effort, led by the Regional Transportation Authority (RTA), in cooperation with the Chicago Transit Authority (CTA), Metra, Pace, the Chicago Department of Transportation and the Illinois Department of Transportation. It provides a framework (as shown in Figure ES-1) for evaluating existing conditions and suggesting possible improvements in the areas of information coordination, physical coordination, service coordination, and fare coordination. Figure ES-1 RTCP Framework Management Plan RTA, CTA, Metra, Pace Public Involvement & Focus Groups Market Identification & Sensitivity Analysis Information Physical Service Fare Coordination Coordination Coordination Coordination Study Study Study Study Systems Analysis Policy Recommendations Implementation Plan(s) The potential ways to enhance regional mobility through transit include making services faster, more comfortable, more reliable, and more attractive; reviewing routes to better meet customers’ needs; and making the transfer process smoother and more seamless. The RTCP is concerned with coordination in general, including interagency transfers. The goal is not necessarily to increase the amount of transferring, because it is usually better to connect origins and destinations without a change of vehicles whenever feasible. Nevertheless, facilitating the transfer process for those customers whose trips involve transferring is one way to improve coordination. The first phase of the RTCP concentrated on information-gathering components, including public involvement, focus groups, stakeholder interviews, and the comprehensive identification of locations where it is possible to transfer between two or more of the region’s transit operators. The transfer location study found nearly 300 ES - 1 points throughout northeastern Illinois where such interagency transit transfers are possible. The second phase of the RTCP, which includes this study, examines the four main aspects of coordination: information coordination (finding out what services are available, and how to use these services once underway), physical coordination (reaching one service from another), service coordination (making connections at the time that customers need to travel), and fare coordination (paying for the trip). This study covers two components (information coordination and physical coordination) of the second phase of the RTCP. Since both information coordination and physical coordination would require field visits, and since passengers experience both aspects simultaneously as they make their way within (or between) transit facilities, it was decided to study these two elements together. Other studies are examining service coordination and fare coordination. The Information and Physical Coordination Study’s fundamental aim is to assess existing directional and service information (including signs, maps, and schedules), and physical connections, as customers experience these elements. To do so, this report begins with a section examining information sources currently available to transit customers and suggesting possible improvements.
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