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Public Engagement Plan INTRODUCTION Bowen Island Municipality Strives to Provide Engaged, Accountable and Effective Government

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Public Engagement Plan INTRODUCTION Bowen Island Municipality Strives to Provide Engaged, Accountable and Effective Government Integrated Transportation Master Plan Public Engagement Plan INTRODUCTION Bowen Island Municipality strives to provide engaged, accountable and effective government. As part of this commitment, the following Public Engagement Plan (PEP) aims to facilitate meaningful community involvement in the development of the Integrated Transportation Master Plan (ITMP). This PEP is based on the principles and standards set forth by the International Association for Public Participation, including the following core beliefs: Stakeholders have a right to be involved Public’s contribution should influence decisions Engagement promotes sustainable decisions Decision-makers should facilitate meaningful participation PURPOSE This PEP defines the public engagement and communications of the ITMP, including: 1. Stakeholders and issues 2. Process objectives 3. Evaluation plan 4. Engagement techniques 5. Communication tools 6. Timeline 7. Roles and responsibilities Integrated Transportation Master Plan: Public Engagement Plan STAKEHOLDERS & ISSUES Families Safe routes Manage Visitors Youth to school Snug Cove Seniors parking Residents Com- CITIZENS muters Better Workers Buses transit service Improve Public Ferry regional Water connections SERVICE Taxi Private PROVIDERS Cars Ride Share Car Share Proposed Scooters Facilitate Developers Taxi alternative modes Truck Traffic Golf ECONOMIC Course DEVELOPMENT Businesses Snug Integrate Cove travel EDC BIMTAC modes Tourism Business Associations FAC Municipal Council Islands Promote GOVERN- Trust walkability MENT VCH Other Metro Vancouver Page 3 of 14 Stakeholders of the ITMP are grouped into four main groups: 1) Citizens, 2) Service Providers, 3) Economic Development, and 4) Government. A preliminary list of stakeholders for each group is attached in Appendix A. This list will likely expand throughout the engagement process as new stakeholders are discovered. The preliminary list of issues comes from the ITMP Terms of Reference (TOR) and forms the scope of the overall project. The above diagram shows a general breakdown of stakeholder groups and how they may be connected to some of these issues. The connections between stakeholders and issues will be clarified and strengthened as the engagement process moves forward. PROCESS OBJECTIVES The overall goal of the engagement process is to facilitate meaningful community involvement. This corresponds to the objectives of: 1. Aware - Creating awareness amongst stakeholders 2. Educate - Providing thorough and useful information 3. Involve - Enabling effective opportunities for participation 4. Update - Communicating how feedback influences decisions These objectives apply to the overall project, as shown in the following diagram, and also to each individual engagement initiative within the process, such as surveys, workshops, focus groups and information sessions. AWARE EDUCATE INVOLVE UPDATE OBJECTIVES PHASE 1 PHASE 4 PHASE 5 PUBLIC ENGAGEMENTPUBLIC Review Inventory Create Alternatives Finalize Plan PHASE 2 PHASE 3 ITMP Gather Information Engage Stakeholders Integrated Transportation Master Plan: Public Engagement Plan EVALUATION PLAN The PEP will be evaluated against the process objectives and the results will be presented in public reports after each initiative and for the project as a whole. The evaluation form for individual initiatives is attached as Appendix B. The overall PEP evaluation is a deliverable of the project TOR and will be in report format. Where possible, a participation satisfaction poll will be included as part of an initiative. Consistent and ongoing evaluation will support continuous improvement of the project, as well as future projects, and help ensure that resources are being used appropriately and efficiently. Public access to evaluation reports maintains transparency, builds trust and helps the public better understand the influence of public participation. ENGAGEMENT TECHNIQUES Several engagement techniques have been selected to help realize each process objective: AWARE EDUCATE INVOLVE UPDATE Municipal Survey PlaceSpeak PlaceSpeak Website Stakeholder Workshop PlaceSpeak Info Kiosk Open House Classroom Workshop Community Information Neighbourhood Public Hearing Events Session Meetups These techniques range in level of interaction with the public, from inform to collaborate. Municipal Website Bowen Island Municipality owns and maintains a website for the purpose of sharing Municipal- and community-related information. The Municipality has had a website for about a decade and has accrued a number of users from across the island. This is a cost-effective way to post notifications that may reach a diverse population on the island and beyond. Effectiveness of this technique requires the user to have internet connection and to actively access the site. Page 5 of 14 PlaceSpeak PlaceSpeak is a web-based civic engagement platform that uses the address of a participant to authenticate and legitimize participation. People that choose to join PlaceSpeak are connected with projects that involve their address and areas of interest. Each project on PlaceSpeak has a dedicated webpage that acts as an information repository, bulletin board, discussion forum, and polling station. This technique has the advantage of multiple forms of participant interaction, but does require the user to have internet connection and to be a member of PlaceSpeak. Info Kiosk A station that houses project information offers additional visibility and access to materials, especially for those that may not come across the project on the internet. Info kiosks should be placed in well- travelled areas, such as the Bowen Island Public Library, Caring Circle Resource Centre, or on BC Ferries. A kiosk does not need to be manned, but will require regular updates and may be susceptible to theft and vandalism. Community Events Community events, such as Bowfest or Jane’s Walks, are great places to raise project awareness, discover new stakeholders, and let ideas connect in a more relaxed setting. This technique requires minimal promotion by capitalizing on the draw of the event. However, there is usually only brief information exchange due to many competing attractions. Information Session An organized large-group meeting with a presentation and opportunities for the public to ask questions and provide comments. There are usually additional visuals and take-home materials. This technique allows the same presentation of information to be consistently shared with a diverse group, and also helps to promote understanding of different perspectives. Care needs to be taken when using this technique to anticipate and minimize potential hostilities or disruptions from overpowering individuals. Survey A set of questions administered to a representative sample of people to learn about a larger population. Well-crafted questions can elicit a wealth of valuable insight with statistical validity. This technique is effective for understanding public opinion and preferences to help identify key issues. Surveys need to be designed and distributed properly to ensure valid results. A draw prize often increases response rate. Open House An informal setting with the project team present and multiple display areas that highlight specific topics. The public is free to peruse the various areas and interact with the project team. This is a good technique for seeking input on specific options or alternatives, but it is fairly resource-intensive and capturing all public comment in this format may be challenging. Integrated Transportation Master Plan: Public Engagement Plan Public Hearing A formal meeting with a presentation and dedicated time for public comment. This is often a legislated requirement for municipal decisions, where public notice of the hearing must be given and all stated opinions are recorded. Stakeholder Workshop People are brought together in simultaneous rounds of conversation in response to key questions. Each round focuses on one question, which is discussed in small groups in a café-type setting. Each person in a group moves to a new different group for the next round. This technique helps connect diverse perspectives and create collaborative solutions. The design and facilitation of this technique is fairly resource-intensive. Classroom Workshop Partnering with local schools to provide an interactive presentation with students. This technique informs youth and helps stimulate idea generation. Youth are an important stakeholder of the ITMP that may bring a unique perspective to the process. Connecting with youth will help foster public ownership of the project and decision outcomes. Neighbourhood Meetups Small meetings within a neighbourhood, usually at a person’s home. Neighbourhood meetups create a relaxed setting that is conducive to dialogue and often produce unique local insight. This technique can be effective for connecting individuals that may have difficulty attending more conventional engagement initiatives at Municipal Hall or online. However, only a small number of people can participate so it is quite resource-intensive to cover a larger population. Page 7 of 14 COMMUNICATION TOOLS PEP communications have five main purposes: 1) providing background information, 2) creating project awareness, 3) promoting upcoming events, 4) giving project updates, and 5) facilitating feedback. Bowen Island Municipality has access to a good range of communication tools for the above purposes: COMMUNICATION TOOL PURPOSE DESCRIPTION Standards Awareness A consistent visual identity and
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