National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana

Home , Mobile radio, Trunked radio system

SCOPE OF WORK

Project Title: National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana

Document prepared by: Tarryn King Version No: V17.00

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TABLE OF CONTENTS 1. GLOSSARY ...... 5 2. DEFINITION ...... 5 3. PURPOSE OF THIS RFP ...... 6 4. OBJECTIVES ...... 6 5. SCOPE ...... 7

5.1 IN SCOPE ...... 7 5.2 OUT OF SCOPE ...... 7 6. CURRENT LANDSCAPE ...... 7

6.1 GROUND-TO-AIR RADIO (GTA) COMMUNICATION SYSTEMS ...... 7 6.1.1 The main purpose ...... 7 6.1.2 Issues with Ground-to-Air Radio Communication System: ...... 7 6.1.3 Frequencies ...... 8 6.2 LAND MOBILE RADIO COMMUNICATION SYSTEM ...... 9 6.2.1 The main purpose ...... 9 6.2.2 Issues with Land Mobile Radio Communication System: ...... 10 6.2.3 Frequencies ...... 10 6.3 OTHER RELATED COMMUNICATION SYSTEMS ...... 11 6.3.1 CISCO Unified Communications manager ...... 11 6.3.2 Air band Radio System ...... 11 7. RADIO SYSTEM AND DEVICE REQUIREMENTS ...... 12

7.1 BILL OF QUANTITIES ...... 12 7.2 RADIO ACCESSORIES ...... 12 7.3 GENERAL FUNCTIONAL REQUIREMENTS...... 14 7.4 GENERAL TECHNICAL REQUIREMENT ...... 14 7.5 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ...... 15 7.6 DIGITAL TRUNKED SYSTEM FUNCTIONAL REQUIREMENTS ...... 15 7.7 RADIO DEVICES ...... 16 7.7.1 Air Band Vehicle Radio ...... 16 7.7.2 Air Band Handheld Radio ...... 16 7.7.3 Digital Handheld Radio ...... 17 7.7.4 Air band Desktop Radio Device Requirements ...... 18 7.7.5 Data Modem ...... 18 7.7.6 Dispatcher ...... 19 8. MAINTENANCE AND SUPPORT...... 19

8.1 CORRECTIVE MAINTENANCE ...... 19 8.2 PREVENTATIVE MAINTENANCE SERVICES ...... 19 8.2.1 Preventative maintenance activities to be performed by the service provider: ...... 19 8.2.2 Preventative Maintenance Schedule ...... 20 8.3 DETAILED MAINTENANCE PLAN ...... 20 8.4 SERVICE LEVEL AGREEMENT (SLA) ...... 20 8.4.1 Incident Response, Resolution Time and Feedback Interval Requirements...... 20 8.4.2 Incident description ...... 21 8.4.3 Penalties ...... 21 8.4.4 Solution Availability ...... 21 8.5 TRAINING ...... 21 8.6 REPORTING ...... 22 8.7 MEETINGS ...... 22 8.8 PROJECT RELATED DOCUMENTATION ...... 22 9. BIDDER RESPONSES ...... 23

9.1 DIGITAL TRUNKED RADIO COMMUNICATION SYSTEM ...... 23 9.1.1 Maintenance and Support (Pricing sheet) ...... 23 9.1.2 Supply, Install and Commissioning (Pricing Sheet) ...... 23 9.2 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ...... 23 9.2.1 Maintenance and Support (Pricing Sheet) ...... 23 9.2.2 Supply, Install and Commissioning (Pricing Sheet) ...... 24 9.2.3 Schedule of labour rates ...... 24 9.3 MINIMUM TECHNICAL SPECIFICATIONS RESPONSE...... 25 9.3.1 Ground-to-air ...... 25 9.3.2 Digital Trunking ...... 25 9.3.3 Other Radio System Hardware ...... 25 9.4 SUPPLY, INSTALLATION AND COMMISSIONING RESPONSE (PRICING SHEET) ...... 26 9.5 TRAINING ...... 26 9.5.1 ACSA would like its selected Users at all airports to be trained on the system...... 26

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9.6 PROJECT DOCUMENTATION ...... 26 9.7 SLA COMPLIANCE OR AGREEMENT SHEET ...... 26 9.8 REQUIREMENTS COMPLIANCE ...... 27 9.8.1 Bidders agree to comply with the functional and technical requirements as prescribed herein ...... 27 9.8.2 Digital Handheld Radio ...... 31 9.8.3 Air Band Vehicle Radio ...... 32 9.8.4 Air Band Desktop Radio Device Requirements ...... 33 9.8.5 Air Band Handheld Radio ...... 34 9.8.6 Dispatcher ...... 34 9.8.7 Data Modem ...... 35 10. INSURANCE CLAUSES FOR CAPEX PROJECTS ...... 36 11. APPENDIX A: INSURANCE CLAUSES FOR CAPEX PROJECTS ...... 37 12. APPROVERS ...... 38

Table of Tables TABLE 1 GLOSSARY ...... 5 TABLE 2 DEFINITION ...... 5 TABLE 3 ORTIA – GROUND TO AIR FREQUENCY ...... 8 TABLE 4 CTIA – GROUND TO AIR FREQUENCY ...... 8 TABLE 5 KSIA – GROUND TO AIR FREQUENCY ...... 8 TABLE 6 PLZ – GROUND TO AIR FREQUENCY...... 8 TABLE 7 ELS – GROUND TO AIR FREQUENCY ...... 9 TABLE 8 GRJ – GROUND TO AIR FREQUENCY ...... 9 TABLE 9 KIM – GROUND TO AIR FREQUENCY ...... 9 TABLE 10 UTN – GROUND TO AIR FREQUENCY ...... 9 TABLE 11 ORTIA - LAND MOBILE FREQUENCY ...... 10 TABLE 12 CTIA - LAND MOBILE FREQUENCY ...... 10 TABLE 13 KSIA - LAND MOBILE FREQUENCY ...... 10 TABLE 14 PLZ - LAND MOBILE FREQUENCY ...... 10 TABLE 15 ELS - LAND MOBILE FREQUENCY ...... 11 TABLE 16 KIM - LAND MOBILE FREQUENCY ...... 11 TABLE 17 BFN - LAND MOBILE FREQUENCY ...... 11 TABLE 18 GRJ - LAND MOBILE FREQUENCY ...... 11 TABLE 19 UTN - LAND MOBILE FREQUENCY ...... 11 TABLE 20 BOQ – RADIO DEVICES ...... 12 TABLE 21 BOQ – RADIO ACCESSORIES ...... 13 TABLE 22 GENERAL FUNCTIONAL REQUIREMENTS ...... 14 TABLE 23 TECHNICAL REQUIREMENTS ...... 15 TABLE 24 GROUND-TO-AIR FUNCTIONAL REQUIREMENTS ...... 15 TABLE 25 DIGITAL TRUNKED SYSTEM FUNCTIONAL REQUIREMENTS ...... 16 TABLE 26 AIR BAND VEHICLE RADIO REQUIREMENTS ...... 16 TABLE 27 AIR BAND HANDHELD RADIO REQUIREMENTS ...... 17 TABLE 28 DIGITAL HANDHELD RADIO REQUIREMENTS ...... 18 TABLE 29 AIR BAND DESKTOP RADIO DEVICE ...... 18 TABLE 30 DATA MODEM REQUIREMENTS ...... 18 TABLE 31 DISPATCHER REQUIREMENTS ...... 19 TABLE 32 PREVENTATIVE MAINTENANCE SCHEDULE ...... 20 TABLE 33 SLA ...... 20 TABLE 34 INCIDENT DESCRIPTION ...... 21 TABLE 35 PENALTIES ...... 21 TABLE 36 REPORTING ...... 22 TABLE 37 MEETINGS ...... 22 TABLE 38 RESPONSE - DIGITAL TRUNKED RADIO SYSTEM MAINTENANCE AND SUPPORT ...... 23 TABLE 39 RESPONSE - SUPPLY, INSTALL AND COMMISSIONING ...... 23 TABLE 40 RESPONSE - GROUND-TO-AIR-RADIO MAINTENANCE AND SUPPORT RESPONSE ...... 24 TABLE 41 RESPONSE - SUPPLY, INSTALL AND COMMISSIONING (PRICING SHEET) ...... 24 TABLE 42 RESPONSE - LABOUR RATES RESPONSE SHEET ...... 24 TABLE 43 RESPONSE - TECHNICAL RESPONSE FOR RADIOS – GROUND-TO-AIR ...... 25 TABLE 44 RESPONSE - TECHNICAL RESPONSE FOR RADIOS – DIGITAL TRUNKING ...... 25 TABLE 45 RESPONSE - RADIO SYSTEM HARDWARE ...... 25 TABLE 46 TECHNICAL RESPONSE FOR RADIOS ...... 26 TABLE 47 RESPONSE - TRAINING ...... 26 TABLE 48 RESPONSE - PROJECT DOCUMENTATION ...... 26 TABLE 49 RESPONSE - SLA COMPLIANCE ...... 26 TABLE 50 RESPONSE - COMPLIANCE TO GENERAL FUNCTIONAL REQUIREMENTS ...... 27 TABLE 51 TECHNICAL REQUIREMENTS ...... 28 TABLE 52 RESPONSE - GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ...... 29 TABLE 53 RESPONSE - DIGITAL TRUNKED RADIO SYSTEM REQUIREMENTS ...... 31 TABLE 54 RESPONSE - DIGITAL HANDHELD RADIO ...... 32 TABLE 55 RESPONSE - AIR BAND VEHICLE RADIO ...... 33

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TABLE 55 RESPONSE - AIR BAND DESKTOP RADIO ...... 33 TABLE 56 RESPONSE - AIR BAND HANDHELD RADIO REQUIREMENTS ...... 34 TABLE 57 RESPONSE - DISPATCHER ...... 35 TABLE 30 RESPONSE - DATA MODEM ...... 35

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1. GLOSSARY Item Description ACSA Airports Company South Africa AMC Airport Management Centre ATC Air Traffic Control ATNS Air Traffic Navigation Services BFN Bram Fischer International Airport CTIA Cape Town International Airport DUR Durban Airport ECT Electronic Communications and Transactions Act 25 of 2002 ELS East London Airport GRJ George Airport ICAO International Civil Aviation Organization ICASA Independent Communications Authority of South Africa ICASA Act Independent Communications Authority of South Africa Act 13 of 2000 JNB Johannesburg Airport KSIA King Shaka International Airport OEM Original Equipment Manufacturer ORTIA OR Tambo International Airport PC Personal Computer PLZ Port Elizabeth Airport POPI Act Protection of Personal Information Act 4 of 2013 SLA Service Level Agreement SLR Service Level Requirements UTN Upington Airport

Table 1 Glossary

2. Definition

WORD DEFINITION Users Security personnel; Airport Operations Department; Parking Management Department; Fire and Rescue Department; AMC Department; Safety Department; Maintenance and Engineering Department; Trolley Department; Marshalling Department; Apron Department; Baggage Department; and other stakeholders as identified from time to time. Table 2 Definition

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3. PURPOSE OF THIS RFP 3.1 Introduction 3.1.1 As a member of the Convention on International Civil Aviation (ICAO), ACSA is required to have a functioning Radio Communication System; 3.1.2 Radio Communication is a cost-effective communication system that enables communication between field-to-field and field-to-office communication; and 3.1.3 ACSA’s emergency business units, like Fire and Rescue, Safety and Security, use the Radio Communication System for daily operations 3.2 ACSA invites bids from suitably qualified and experienced radio communication service providers for the following: 3.2.1 Supply, Installation and Commissioning of Ground-to-air Radio Communication System at all ACSA airports. 3.2.2 Supply, Installation and Commissioning of Digital Trunked Radio Communication Systems at all ACSA airports. 3.2.2.1 Note 3.2.2.1.1 CTIA and KSIA are already on the Digital Radio Communications System 3.2.2.1.2 ORTIA has an analogue system (this system is leased) 3.2.2.1.3 Other airports are on analogue radio system. 3.2.2.1.4 Replacement of old Digital Trunked Radio Communication System 3.2.3 Maintenance, Support and Decommissioning of both Ground-to-air and Digital Trunking Radio Communication Systems. 3.2.3.1 Note that the service provider may be required to decommission the radio systems after the expiry of the contract. 4. OBJECTIVES 4.1 The objective of the project is to ensure that ACSA has: 4.1.1 a fully functional Digital Radio Communication System; 4.1.2 a Digital Radio System that allows communication with other communication systems, like cellular phones and landlines; 4.1.3 a Digital Radio System that allows capturing of pictures and video recording and then transmit these over the ACSA network; 4.1.4 a Digital Radio System that allows recording and retrieving audio communications between users; 4.1.5 a Radio System that is monitored on the ACSA network, thereby ensuring that any malfunctioning is promptly identified and attended to; and 4.1.6 a Radio System that can be used for a Panic Alarm system.

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5. SCOPE

5.1 In Scope 5.1.1 The following is in scope for this project: 5.1.1.1 Supply, Installation and Commissioning of: 5.1.1.1.1 Ground-to-Air Radio Communication Systems at all ACSA airports; 5.1.1.1.2 Digital Trunked Radio Communication Systems at all ACSA airports; 5.1.1.2 Maintenance, Support and Decommissioning of both Ground-to-Air and Digital Trunking Radio Communication Systems.

5.2 Out of Scope 5.2.1 The items listed below are out of scope and will be provided by ACSA according to supplier specifications: 5.2.1.1 Networking and Cabling; 5.2.1.2 Cooling; 5.2.1.3 Power Supply; 5.2.1.4 Servers; 5.2.1.5 PCs and peripherals;

6. CURRENT LANDSCAPE

6.1 Ground-to-Air Radio (GTA) Communication Systems 6.1.1 The main purpose 6.1.1.1 The main purpose of the GTA Radio Communication System is to: 6.1.1.1.1 Allow airport Users and stakeholders to have a real-time representation of key airport operational aspects; 6.1.1.1.2 Facilitate the implementation of active collaborative decision making (i.e. efficient, timely and reliable communication) throughout the airport community; 6.1.1.1.3 Facilitate communication with ATC; and 6.1.1.1.4 Listen to the communication between the pilot and the ATC; and to communicate with both the ATC and the pilot.

6.1.2 Issues with Ground-to-Air Radio Communication System: 6.1.2.1 System was installed more than 10 years ago and as a result the system is failing constantly and are due for replacement. 6.1.2.2 Currently operates with old equipment that is no longer supported on the market;

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6.1.2.3 Is not capable of storing and retrieving audio conversation as required; 6.1.2.4 Produces inaudible radio communication between Operations, the pilot and the ATC at the airport; 6.1.2.5 Has no fail over capabilities and this poses operational risk and possible total system failure; and 6.1.2.6 Is currently a standalone system with no IT monitoring which would ensure timely identification, resolution of bugs and malfunctioning.

6.1.3 Frequencies 6.1.3.1 ORTIA Description Frequency Used For VHF/AM Transmitter (Rx/Tx) 122.65 MHz Apron VHF/AM Receiver (Rx/Tx) 118.10 MHz Tower West VHF/AM Receiver (Rx/Tx) 118.60 MHz Tower East VHF/AM Receiver (Rx) 121.70 MHz Emergency VHF/AM Receiver (Rx) 121.90 MHz Ground VHF/AM Receiver (Rx) 118.00 MHz When ATNS have to use a standby VHF/AM Receiver (Rx) 118.00 MHz frequency due to blockage or technical issues Table 3 ORTIA – Ground to Air Frequency

6.1.3.2 CTIA Description Frequency Used For VHF/AM Transmitter (Rx) 120.05 MHz ATNS, clearance

VHF/AM Receiver (Rx/Tx) 118.1 MHz Tower VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron VHF/AM Receiver (Rx/Tx) 121.90 MHz ATNS ground VHF/AM Receiver (Rx/Tx) 120.05 MHz Approach VHF/AM Receiver (Rx/Tx) 125.10 MHz Area Table 4 CTIA – Ground to Air Frequency

6.1.3.3 KSIA Description Frequency Used for VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron VHF/AM Receiver (Rx/Tx) 121.65 MHz Ground VHF/AM Receiver (Rx/Tx) 118.45 MHz Tower VHF/AM Receiver (Rx) 125.75 MHz Approach VHF/AM Receiver (Rx) Weather Table 5 KSIA – Ground to Air Frequency

6.1.3.4 PLZ

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 118.10 MHz Tower

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron VHF/AM Receiver (Rx/Tx) 124.70 MHz After hours unmanned procedures Table 6 PLZ – Ground to Air Frequency

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6.1.3.5 ELS

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron VHF/AM Receiver (Rx/Tx) 118.30 MHz Tower VHF/AM Receiver (Rx/Tx) 120.10 MHz Approach (Radar)

VHF/AM Receiver (Rx/Tx) 124.70 MHz Approach (Radar) VHF/AM Receiver (Rx/Tx) 130.35 MHz Air BP (Refuelling) Table 7 ELS – Ground to Air Frequency

6.1.3.6 GRJ Description Frequency Used for VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.90 MHz Tower

VHF/AM Receiver (Rx) 128.20 MHz Approach Table 8 GRJ – Ground to Air Frequency

6.1.3.7 KIM

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.20 MHz Tower Table 9 KIM – Ground to Air Frequency

6.1.3.8 UTN

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 121.30 MHz Tower Table 10 UTN – Ground to Air Frequency

6.2 Land Mobile Radio Communication System 6.2.1 The main purpose 6.2.1.1 The main purpose of the Land Mobile Radio Communication System at ACSA is to: 6.2.1.1.1 provide better reliability, utility and lower overall costs communication; 6.2.1.1.2 Enable continuous communication with both internal and external stakeholders; 6.2.1.1.3 Ensure privacy by using a closed network; 6.2.1.1.4 Enable communication in a noisy environment;

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6.2.2 Issues with Land Mobile Radio Communication System: 6.2.2.1 Systems at all ACSA airports have reached end of life; 6.2.2.2 There is no spare equipment to replace faulty equipment, the existing equipment is no longer supported on the market; 6.2.2.3 It does not meet new business requirements, that include ability to take pictures, videos, etc. 6.2.2.4 There is no fail over capabilities and this poses operational risk and possible total system failure; and 6.2.2.5 Is currently a standalone system with no IT monitoring which would ensure timely identification and resolution of bugs.

6.2.3 Frequencies 6.2.3.1 ORTIA

Description Frequency Used for VHF/AM Receiver (Rx) Table 11 ORTIA - Land Mobile Frequency

6.2.3.2 CTIA

Description Frequency Used for VHF/AM (Rx) UHF (Rx/Tx) 453.9250 MHz 118.10 MHz relay UHF (RX/Tx) 453.9250 MHz 121.9 MHz relay UHF TETRA 420.0125 MHz Airport Operations UHF TETRA 421.8875 MHz Airport Operations UHF TETRA 422.8875 MHz Airport Operations UHF TETRA 412.3375 MHz Airport Operations UHF TETRA 421.5375 MHz Airport Operations UHF TETRA 421.0375 MHz Airport Operations UHF TETRA 422.9875 MHz Airport Operations UHF TETRA 412.6625 MHz Airport Operations UHF (Analogue) 469.7750 MHz Airport Operations UHF(Analogue) 463.1500 MHz Airport Operations Table 12 CTIA - Land Mobile Frequency

6.2.3.3 KSIA

Description Frequency Used for VHF/AM Receiver (Rx) Table 13 KSIA - Land Mobile Frequency

6.2.3.4 PLZ

Description Frequency Used for VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex) VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex) Table 14 PLZ - Land Mobile Frequency

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6.2.3.5 ELS

6.2.3.6 KIM Description Frequency Used for VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex) VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex) Table 16 KIM - Land Mobile Frequency

6.2.3.7 BFN Description Frequency Used for VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex) VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex)

Table 17 BFN - Land Mobile Frequency

6.2.3.8 GRJ

Description Frequency Used for VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex) VHF/AM Receiver (Tx) 469.1475 MHz Airport-wide communication (Simplex) VHF/AM Receiver (Rx/Tx) Fire Department/Emergency Table 18 GRJ - Land Mobile Frequency

6.2.3.9 UTN Description Frequency Used for VHF/AM Receiver (Rx/Tx) 118.20 MHz Emergency VHF/AM Receiver (Rx/Tx) 122.65 MHz General Table 19 UTN - Land Mobile Frequency

6.3 Other related communication systems 6.3.1 CISCO Unified Communications manager 6.3.2 Air band Radio System

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7. Radio System and Device Requirements

7.1 Bill of Quantities 7.1.1 Please note that the BOQ in Error! Reference source not found., below, is indicative and ACSA reserves the right to increase or decrease quantities or not to order any at all. Terminals JNB CPT DUR PLZ BFN ELS GRJ UTN KIM TOTAL Handheld Radio 300 200 71 38 21 28 15 11 2 686 Handheld Intrinsically Safe Radio 150 120 41 32 28 58 60 29 30 548 Mobile Radio (Vehicle) 80 40 20 16 20 20 20 13 13 242 Desktop Radio (Base Radio) 15 10 6 6 3 8 8 3 3 62 Desktop Radio (Base Radio) power supply 15 10 6 6 3 8 8 3 3 62 Desktop radio (Base Radio) antenna 15 10 6 6 3 8 8 3 3 62 Mobile Radio Antenna 80 40 20 16 20 20 20 13 13 242 Data Modem 0 120 60 10 10 10 10 15 15 250 Dispatcher software application 10 7 5 3 3 3 3 3 3 40 Dispatcher software application licence 10 7 5 3 3 3 3 3 3 40 Table 20 BOQ – Radio Devices

7.2 Radio Accessories

Terminals JNB CPT DUR PLZ BFN ELS GRJ UTN KIM TOTAL Leather carry case - Handheld Digital Radio 300 200 71 38 21 28 18 11 2 689 Leather carry case - Handheld Intrinsically Safe Digital Radio 150 120 41 32 28 58 80 29 30 568 Leather carry case - Handheld Air Band 18 10 20 5 12 5 15 13 6 104 Hands free kit – Handheld Intrinsically Safe Digital Radio 30 20 20 30 10 10 10 10 10 150 Hands free kit - Handheld Digital Radio 20 10 10 20 5 10 10 10 5 100 Battery Multicarrier (6 slots) Handheld Digital Radio 15 8 8 5 5 5 5 5 5 61 Battery Charger - Handheld Digital Radio 10 5 5 10 10 10 10 10 5 75 Battery Charger - Handheld Intrinsically Safe Digital Radio 5 5 5 5 5 5 5 5 5 45 Battery Charger - Handheld Air Band Radio 2 2 2 2 2 2 2 2 5 21 Spare Batteries - Handheld Radio Digital Radio 30 20 10 30 30 30 30 30 10 220 Spare Batteries - Handheld Intrinsically Safe Digital Radio 15 30 10 15 15 15 15 15 20 150 Spare Batteries - Handheld Air Band Radio 2 5 2 2 2 2 2 2 2 21

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Leather carry case - Handheld Radios 686 Leather carry case - Handheld Intrinsically Safe Radio 548 Leather carry case - Handheld Air Band 60 Hands free kit – Handheld Intrinsically Safe Radio 100 Hands free kit - Handheld Radios 50 Dispatcher-binaural headsets with Push-to-Talk 50 Dispatcher-binaural headsets with Push-to-Talk (Wireless) 30 Hands free kit - Handheld Air Band 20 Battery Multi-charger (6 slots) 50 Battery Charger - Handheld Radios 20 Battery Charger - Handheld Intrinsically Safe Radio 20 Battery Charger - Handheld Air Band 20 Spare Batteries - Handheld Radios 686 Spare Batteries - Handheld Intrinsically Safe Radio 548 Spare Batteries - Handheld Air Band 60 Table 21 BOQ – Radio Accessories

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7.3 General Functional Requirements

No. Requirement Details

1. It must interface with other ACSA-wide communication systems. i.e. It must run on the ACSA network. 2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:  Live recording for 60 days (locally on the recording device hard drive);  After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location. 3. It must run on the ACSA network. 4. Must produce a clear and audible radio communication. The supplier must be able to provided one single network to support voice, video and data simultaneously 5. Must be able to operate on multiple radio frequencies. 6. Must have failover capabilities to ensure operational continuity. 7. Must have capability to be monitored by ACSA to ensure timely identification and resolution of malfunctions. 8. Enables diversion of communications to other communication platforms. 9. Must support one-to-many communication within a group. 10. Must support broadcast-to-many communication to different groups 11. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System. 12. The system must support open standard equipment (must not require specialized equipment). Specific android system must be supported by the handheld device 13. The system must support different brands of handsets. 14. The system must ensure redundancy and automatic failover. 15. The system must be scalable to accommodate future requirements. 16. The system must provide 99.99 uptime / availability. 17. Must support full duplex radio-to-radio communication. Table 22 General Functional Requirements

7.4 General Technical Requirement 7.4.1 The system must be able to record, store, retrieve and play audio communication over the lifespan of the communication. This can be achieved by either using servers and/or storage. Irrespective of the choice; the storage mechanism must satisfy the following conditions.

No. Requirement Details 1. It must run on the ACSA network. 2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:  Live recording for 60 days (locally on the recording device hard drive);  After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location. 3. Must have an interface to analogue UHF and VHF frequencies. 4. Must have failover capabilities to ensure operational continuity. 5. Must have capability to be monitored by ACSA systems monitoring application, which monitors IP network devices and applications. 6. Must have redundancy and failover capabilities to ensure operational continuity. 7. Must support individual group calls. 8. Must support groups communication calls. 9. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System.

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10. The system must support open standard equipment (must not require specialized equipment). Specific android system must be supported by the handheld device. 11. The system must be scalable to accommodate future requirements. 12. Must provide coverage to a minimum of 10 km radius from the airport. 13. Must provide interference free communication. 14. Must support full duplex radio-to-radio communication. Table 23 Technical Requirements

7.5 Ground-to-air Radio Communication System 7.5.1 ACSA requires a ground to air Radio Communication System that meets the following conditions. No. Requirement Details 1. The radio communications system must be supported by the OEM (i.e. receive patches, hot fixes, service packs, etc.). 2. It must be possible to only index and retrieve snippets of these recordings. 3. Indexing of these recording must be part of the solution to ensure integration with:  Retention periods  Disaster Recovery / Back-ups (local and remote) 4. The solutions must allow for file compression to optimally reduce storage usage. 5. The system must be able to transmit and receive radio communication from/to Users work stations through ACSA Local Area Network (LAN). 6. Must interface with Digital Trunked Radio System. Table 24 Ground-to-air Functional Requirements

7.6 Digital Trunked System Functional Requirements 7.6.1 The new Digital Trunked Radio System to be installed at all airports must satisfy the following requirements: No. Requirement Details 1. Must be able to monitor and track at least 250 users per second the location of press-to-talk radio devices. 2. Must provide for subscription (subscriber base), Accounting and Billing. 3. Must provide for Authentication, Registration and Deregistration of subscribers. 4. Must provide for data handling and applications associated with computers, laptops, smartphones and tablets. 5. Must provide seamless integration into the PSTN (Public Switched Telephone Network) for voice. 6. Must provide seamless integration into the IP Telephony or PABX for voice. 7. Must support high definition video and streaming capabilities. 8. Must be capable of telemetering functionality. 9. Must provide Panic Alarm functionality from hand held and fixed button. 10. System and Handsets must be capable of broadband data communications. 11. The system must allow handheld devices or smart phone to be configured to access radio communication. 12. The system must allow users to access data (e.g. email / apps etc.) that is stored on ACSA network. 13. The system must be able to capture and stream live video footage. 14. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group. 15. The system must support point to point video call. 16. The handheld terminals must be able to upload live video to the network by one click on one button. 17. The handheld terminals must be able to receive and view live video from other mobile terminals. 18. The network must support distribute video to mobile terminals. 19. The network must support IPsec function. 20. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals. 21. Must have the priority management features that will manage emerg6ency and privileged calls. 22. The system to be provided will be a fully digitally trunked system. 23. Must allow authorised individuals to broadcast. 24. Must have remote device configuration such as software updates and applications.

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25. Must have a minimum capacity for handling a minimum of 100 simultaneous calls/connections 26. The system will provide full coverage of the entire airport, which includes the following areas:  Basement  Baggage  Airport perimeter (extending to a 10km radius) 27. Send and receive text messages. 28. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group. 29. The handheld terminals must support remote disable functions. 30. The network must operate on an all IP transmission network. 31. Must have a capability of performing radio-to-radio communication, in the event of network unavailable. This means that there will be direct communication between radios. 32. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals. 33. Interface to Ground to Air System. Table 25 Digital Trunked System Functional Requirements

7.7 Radio Devices 7.7.1 Air Band Vehicle Radio

No. Air band Vehicle Requirement Details 1. Must have Alpha numeric keypads. 2. Must produce a clear and audible radio communication. 3. Must have emergency calling capabilities. Functional requirement 4. Half Duplex calls 5. 10 channel memory 6. Automatic noise cancelling 7. Scan function Hardware Requirements 8. PTT Microphone and Speaker 9. Channel select 10. Volume control 11. LCD Display Environmental 12. IP54 (dust and water ingress protection) 13. Operating Temperature ( -10 to 55 Degree C) Technical Requirements 14. Frequency Range (118 - 136 MHz) 15. Channel Spacing (25khz / 8.33 kHz) 16. Power Supply (12V DC) 17. RF Output power 36 W Table 26 Air Band Vehicle Radio Requirements

7.7.2 Air Band Handheld Radio

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8. PTT Microphone and Speaker 9. Channel select 10. Volume control 11. LCD Display Environmental 12. IP54 (dust and water ingress protection) 13. Operating temperature ( -10 to 55 Degree C) Technical Requirements 14. Frequency Range (118 - 136 MHz) 15. Channel Spacing ( 25khz / 8.33 kHz) 16. RF Output power 5W (minimum) 17. Battery performance of 16 hours (5-5-90 duty cycle) Table 27 Air Band Handheld Radio Requirements

7.7.3 Digital Handheld Radio

No. Digital Handheld Radio Requirement Details 1. Must support sending and receiving of short text message 2. The system must be able to capture and stream live video footage. 3. Must support sending and receiving of ACSA email 4. Must be capable of broadband data communications. 5. The handheld terminals must be able to upload live video to the network by one click on one button. 6. Must support full duplex radio-to-radio communication. 7. Enables call forwarding of communications to other communication platforms. 8. Must support group and individual calls 9. Must allow direct mode communication (i.e. radios being able to communicate outside of ACSA network). 10. Must have emergency calling capabilities. 11. Must have Alpha numeric keypads. 12. Must have GPS receiver. 13. Must produce a clear and audible radio communication. 14. The network must operate on an all IP transmission network. Functional requirement 15. Half duplex group calls 16. Full duplex private calls 17. Full duplex phone calls 18. Direct mode (Direct to Radio communication) group call 19. Talk group scan 20. Radio to Radio text messaging 21. Emergency Alarm 22. Hands free operation Hardware Requirements 23. PTT with tactile feedback 24. Colour graphic display with backlight 130 x 130 pixels 25. Loud speaker 26. Volume control 27. Emergency button 28. Alphanumeric Keypad 29. Talk group selector 30. Emergency button 31. GPS receiver Environmental IP55 (dust and water ingress protection) IP67 (dust and water ingress protection) 32. IP54 (dust and water ingress protection) 33. Operating temperature ( -10 to 55 Degree C)

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Technical Requirements 34. Output power (1W minimum) 35. Number of talk groups (255 minimum) 36. Battery performance of 16 hours (5-5-90 duty cycle) Table 28 Digital Handheld Radio Requirements

7.7.4 Air band Desktop Radio Device Requirements

No. Requirement Details Functional Requirement 1. Half Duplex calls 2. 10 channel memory 3. Automatic noise cancelling 4. Scan function Hardware Requirements 5. PTT Microphone and Speaker 6. Channel select 7. Volume control 8. LCD Display Environmental 9. IP54 (dust and water ingress protection) 10. Operating temperature ( -10 to 55 Degree C) Technical Requirements 11. Frequency Range (118 - 136 MHz) 12. Channel Spacing (25khz / 8.33 kHz) 13. Power Supply (12V DC) 14. RF Output power 36 W (minimum) Table 29 Air band Desktop Radio Device

7.7.5 Data Modem

No. Requirement Details 1. Functional Requirement 2. IP Data transmit and receive 3. Text messages Transmit and receive Hardware Requirements 4. IP and AT Command Interface 5. General purpose I/O connectors (10 minimum) 6. Serial communication interface 7. GPS receiver Environmental 8. IP54 (dust and water ingress protection) 9. Operating temperature ( -10 to 55 Degree C) Technical Requirements 10. Power supply (12V DC) 11. RF Output power 3W (minimum) 12. Table 30 Data Modem Requirements

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7.7.6 Dispatcher

No. Dispatcher Requirement Details Must allow listening to more than one communication  2 radio communications 1.  One radio and one telecom communication  2 telecom communications 2. Must support mobility of air-to-ground operator station i.e. must not require equipment to be fixed to one location. 3. The system must allow users to tune in to different frequencies 4. The system must allow users to tune in to new ad hoc ATNS provided frequencies Must allow the supervisor to patch in and perform live monitoring of user/subordinate communication (training, 5. assessment etc.) 6. Must include a foot switch or foot pedal to operate the push to talk function 7. Must allow Playback of recorded communication Table 31 Dispatcher Requirements

8. MAINTENANCE AND SUPPORT

8.1 Corrective Maintenance 8.1.1 Corrective maintenance includes all activities to address faults identified following a preventative maintenance inspection; 8.1.2 Breakdown maintenance includes activities to address faults that are unforeseen and is necessary to restore the serviceability of the infrastructure. Break down maintenance may be requested after hours; 8.1.3 The Bidders’ proposal shall make provision for enough personnel at the airports, during normal working hours (Monday – Friday: 06h00 to 18h00) to perform maintenance and support of the Radio System; 8.1.4 When resourcing, the bidders shall take into account the SLA requirement and ensure that its resources will be capable of meeting the SLA’s; and 8.1.5 For planned activities, ACSA will give advance notice to the Service Provider.

8.2 Preventative Maintenance Services 8.2.1 Preventative maintenance activities to be performed by the service provider: 8.2.1.1 The following are the preventative maintenance services/activities that will be required and are non-exhaustive; 8.2.1.2 The Bidders shall provide a detailed list of Maintenance procedures and checks to be performed (Maintenance Plan) in addition to the ones listed in this document; 8.2.1.3 The Bidders shall provide a plan detailing the frequency of checks or procedures on all the system and parts; and 8.2.1.4 The Bidders shall provide the maintenance schedule with resources allocation to ORTIA. 8.2.1.5 Perform regular drive tests to check for coverage dry spots;

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8.2.1.6 Perform periodic software patches, updates and upgrades on control and access equipment; 8.2.1.7 Perform network optimisation at regular intervals; 8.2.1.8 Check equipment rooms are kept tidy and clean at all times; 8.2.1.9 Monthly Audits; 8.2.1.10 Monthly Report on fault calls logged and new installations; 8.2.1.11 Maintain an adequate stock pile which for service immediately available on demand; and 8.2.1.12 Maintain correct software levels, patches and antivirus on all relevant supporting systems

8.2.2 Preventative Maintenance Schedule 8.2.2.1 The Service Provider shall perform preventative maintenance of the Radio System at ORTIA according to the following schedule. The details of the reports are detailed in the table below. Component Maintenance Reporting Base Stations Monthly Monthly Control Equipment Monthly Monthly Operator Terminals Monthly Monthly Frequency coverage Weekly Monthly Auxiliary Equipment Monthly Monthly Table 32 Preventative Maintenance Schedule

8.3 Detailed Maintenance Plan 8.3.1 The Bidders shall provide a detailed maintenance plan for Radio System. 8.3.2 The Maintenance Plan shall include but not limited to the following: 8.3.2.1 Activities to be performed during the preventative maintenance; 8.3.2.2 Resource allocation/plan for maintenance work; and 8.3.2.3 The day of the month for each activity.

8.4 Service Level Agreement (SLA) 8.4.1 Incident Response, Resolution Time and Feedback Interval Requirements 8.4.1.1 The following table shows the incident response, resolution time and feedback interval requirements by ACSA.

Priority Response Time Resolution Time Update/Feedback Intervals P1 5min 2hrs 30min P2 15min 4hrs 1hrs P3 1hr 8hrs 4hrs P4 4hrs 16hrs 8hrs P5 8hrs 24hrs 8hrs Table 33 SLA

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8.4.2 Incident description Priority Description P1 Complete radio system failure. P2 Between 20 and 100 radio communication devices are not accessible as a result of system failure P3 2 than 20 radio communication devices are not accessible as a result of system failure P4 Individual radio communication devices are not accessible as a result of system failure P5 Service request from ACSA users Table 34 Incident Description 8.4.3 Penalties 8.4.3.1 The Service Provider shall repair all faulty equipment within times specified in the service level agreement. The following penalties shall apply for failing to repair equipment within agreed times:

SLA breach Penalty Incidents are resolved within one hour after SLA 5% deducted from the invoice for the month time lapsed for three consecutive times. in which the breach occurred. Incidents are resolved within two hours and beyond 10% deducted from the invoice for the month after SLA time lapsed for three consecutive times. in which the breach occurred. Maintenance not done or proof not submitted. (this No payment. is failure to perform preventative maintenance according to schedule dates shall result in the following penalties) Table 35 Penalties

8.4.4 Solution Availability 8.4.4.1 The solution must be available 99% of the time.

8.5 Training 8.5.1 The Service Provider must provide a train-the-trainer type of training to selected ACSA users on the system and associated equipment; 8.5.2 ACSA will provide selected Users to be trained at each affected airport; 8.5.3 Training will be conducted at the ACSA airports; 8.5.4 Associated training material (including softcopies) must be made available to ACSA representative to be utilised to train new employees. 8.5.5 Training outcomes and evaluation criteria will be agreed to between ACSA and the Service Provider; 8.5.6 Bidders must propose the required training curriculum.

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8.6 Reporting 8.6.1 The Service Provider will provide (via email) the following reports to the Contract Owner: Report Name Maintenance Incident reports with Spares usage Systems Availability Assets tracking reports resolutions reports reports Report Frequency Monthly Weekly Monthly Monthly Monthly (on Thursdays) Report Content Maintenance Resolved incidents Number of spare Number of instances and For Installation, activities equipment used periods where the system Moves Additions conducted has not been available and Changes Submission due Last day of the Close of Business Last day of the Last day of the month Last day of the date month on Tuesdays month month Submitted to Contract owner Format PDF Table 36 Reporting

8.7 Meetings 8.7.1 The Service Provider will be expected to be available for the following meeting types: Frequency Monthly Name Standing Agenda Participants and Role Documents to be produced after meeting Monthly Monthly Meeting 1. Discuss SLA Report 1. Service provider contract 1. Minutes of meeting 2. Discuss SLA owner. 2. Action items improvement plan. 2. Service desk representative. 3. Penalty calculations 3. Penalties etc. 3. ACSA contract owner. 4. Acceptance of 4. Issues encountered deliverable. 1. Adhoc Adhoc Adhoc 1. Service provider contract 1. Minutes of meeting owner. 2. Action items 2. ACSA contract owner. Table 37 Meetings

8.8 Project Related Documentation 8.8.1 The following project related documentation must be produced by the service provider on completion of the project: 8.8.1.1 Details of items supplied, installed and commissioned. 8.8.1.2 Hand-over documents must include: as built, operational, administrator and user documentation. 8.8.1.3 Training material.

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9. BIDDER RESPONSES The Bidders must provide unit costing as per the individual tables in this section:

9.1 Digital Trunked Radio Communication System 9.1.1 Maintenance and Support (Pricing sheet)

Maintenance and Support (Annual Fees) Airport 2017 2018 2019 2020 2021 ORTIA UTN BFN ELS GRJ PLZ KSIA KIM CTIA Total Table 38 Response - Digital Trunked Radio System Maintenance and Support

9.1.2 Supply, Install and Commissioning (Pricing Sheet)

Supply, Install and Commissioning Airport Digital Handheld Handheld radio Mobile Radio Desktop Charger Battery Trunked Radio intrinsically (Vehicle Radio Radio System safe radio) ORTIA UTN BFN ELS GRJ PLZ KSIA KIM CTIA Total Table 39 Response - Supply, Install and Commissioning

9.2 Ground-to-Air Radio Communication System 9.2.1 Maintenance and Support (Pricing Sheet) Maintenance and Support Airport 2017 2018 2019 2020 2021 ORTIA UTN BFN ELS

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GRJ PLZ KSIA KIM CTIA Table 40 Response - Ground-to-Air-Radio Maintenance and Support Response

9.2.2 Supply, Install and Commissioning (Pricing Sheet) Supply, Install and Commissioning Airport 2017 ORTIA UTN BFN ELS GRJ PLZ KSIA KIM CTIA Table 41 Response - Supply, Install and Commissioning (Pricing Sheet)

9.2.3 Schedule of labour rates 9.2.3.1 The labour rates will be used for ad-hoc request performed by non-onsite technician and work done outside normal working hours which are not maintenance and support related.

Skill Normal After Hours and Public Holiday Hourly Rates Hourly Rates Weekday Saturday Sunday Public Holiday Site Manager Engineer Senior Technician (appropriate Diploma, A+, N+, etc.) Onsite Technician Assistance – Technicians Assistance General work Table 42 Response - Labour Rates Response Sheet

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9.3 Minimum technical specifications response. 9.3.1 Ground-to-air No. Radio Type Minimum Requirements Comply Y/N Frequency band: VHF (118 – 137 MHz) Output power: 1-5 W VHF Mobile 1 Operating temperature: -10 ℃ - +60 ℃ Backup Radio Ingress Protection (IP): IP 54 Warranty: 3 years Table 43 Response - Technical Response for Radios – Ground-to-air

9.3.2 Digital Trunking No. Radio Type Minimum Requirements Comply Y/N Operating temperature: -10 ℃ - +60 ℃ Ingress Protection (IP): IP 54 1 Mobile Radio Power supply: 12V DC Warranty: 3 years Operating temperature: -10 ℃ - +60 ℃ 2 Desktop Radio Ingress Protection (IP): IP 54 Warranty: 3 years Operating temperature: -10 ℃ - +60 ℃ Portable Radio: 3 Ingress Protection (IP): IP 54 (Intrinsic safe) Warranty: 3 years Portable Radio: Operating temperature: -10 ℃ - +60 ℃ 4 (Standard Ingress Protection (IP): IP 54 Trunking Radio) Warranty: 3 years

5 Dual Band Table 44 Response - Technical Response for Radios – Digital Trunking

9.3.3 Other Radio System Hardware 9.3.3.1 Please note that ACSA requires a unit cost per item listed on Error! Reference source not found., below. Should there be different types of each deliverable; the service provider must capture these on the Comment column.

Deliverables Unit Cost Comment Base Stations Voice & Recorder Radio Network Management System PABX/PSTN Gateway Dispatcher Table 45 Response - Radio System Hardware

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9.4 Supply, Installation and Commissioning Response (Pricing sheet) Bidders must provide unit cost of items and the total cost based on the quantity (from the QTY column) required. Deliverables QTY Unit Cost Total Handheld Radios Handheld radios intrinsically safe Mobile Radio (Vehicle radio) Desktop Radios Chargers Batteries Digital Radio System Table 46 Technical Response for Radios

9.5 Training 9.5.1 ACSA would like its selected Users at all airports to be trained on the system. Training Comply Y/N Agree to train selected IT personnel on how to use the solution Table 47 Response - Training

9.6 Project Documentation 9.6.1 Bidders agree to provide ACSA representative with the following documentation (including softcopies) Documentation Comply Y/N Training Manual Details of items supplied, installed and commissioned. Hand-over documents that include: as built, operational, administrator and user documentation. Table 48 Response - Project Documentation

9.7 SLA Compliance or Agreement Sheet

Priority Response or Incident Resolution Update/ feedback Comply Y/N Acknowledgment Time Time intervals P1 5 min 2hrs 30min P2 15min 4hrs 1hrs P3 1hr 8hrs 4hrs P4 4hrs 16hrs 8hrs P5 8hrs 24hrs 8hrs Table 49 Response - SLA Compliance

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9.8 Requirements Compliance 9.8.1 Bidders agree to comply with the functional and technical requirements as prescribed herein 9.8.1.1 General Functional Requirements

No. Requirement Details Comply Y/N Comments

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9.8.1.2 General Technical Requirement Comply Y/N Comments No. Requirement Details 1. It must run on the ACSA network. 2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:  Live recording for 60 days (locally on the recording device hard drive);  After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location. 3. Must have an interface to analogue UHF and VHF frequencies. 4. Must have failover capabilities to ensure operational continuity. 5. Must have capability to be monitored by ACSA systems monitoring application, which monitors IP network devices and applications. 6. Must have redundancy and failover capabilities to ensure operational continuity. 7. Must support individual group calls. 8. Must support groups communication calls. 9. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System. 10. The system must support open standard equipment (must not require specialized equipment). Specific android system must be supported by the handheld device. 11. The system must be scalable to accommodate future requirements. 12. Must provide coverage to a minimum of 10 km radius from the airport. 13. Must provide interference free communication. 14. Must support full duplex radio-to-radio communication. Table 51 Technical Requirements

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9.8.1.3 Ground-to-air Radio Communication System No. Requirement Details Comply Y/N Comments 1. The radio communications system must be supported by the OEM (i.e. receive patches, hot fixes, service packs, etc.). 2. It must be possible to only index and retrieve snippets of these recordings. 3. Indexing of these recording must be part of the solution to ensure integration with: 4. · Retention periods 5. · Disaster Recovery / Back-ups (local and remote) 6. The solutions must allow for file compression to optimally reduce storage usage. 7. The system must be able to transmit and receive radio communication from/to Users work stations through ACSA Local Area Network (LAN). 8. Must interface with Digital Trunked Radio System. Table 52 Response - Ground-to-air Radio Communication System

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9.8.1.4 Digital Trunked Radio System Requirements No. Requirement Details Comply Y/N Comments 1. Must be able to monitor and track at least 250 users per second the location of press-to-talk radio devices. 2. Must provide for subscription (subscriber base), Accounting and Billing. 3. Must provide for Authentication, Registration and Deregistration of subscribers. 4. Must provide for data handling and applications associated with computers, laptops, smartphones and tablets. 5. Must provide seamless integration into the PSTN (Public Switched Telephone Network) for voice. 6. Must provide seamless integration into the IP Telephony or PABX for voice. 7. Must support high definition video and streaming capabilities. 8. Must be capable of telemetering functionality. 9. Must provide Panic Alarm functionality from hand held and fixed button. 10. System and Handsets must be capable of broadband data communications. 11. The system must allow handheld devices or smart phone to be configured to access radio communication. 12. The system must allow users to access data (e.g. email / apps etc.) that is stored on ACSA network. 13. The system must be able to capture and stream live video footage. 14. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group. 15. The system must support point to point video call. 16. The handheld terminals must be able to upload live video to the network by one click on one button. 17. The handheld terminals must be able to receive and view live video from other mobile terminals. 18. The network must support distribute video to mobile terminals. 19. The network must support IPsec function. 20. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals. 21. Must have the priority management features that will manage emerg6ency and privileged calls. 22. The system to be provided will be a fully digitally trunked system. 23. Must allow authorised individuals to broadcast. 24. Must have remote device configuration such as software updates and applications. 25. Must have a minimum capacity for handling a minimum of 100 simultaneous calls/connections 26. The system will provide full coverage of the entire airport, which includes the following areas:  Basement  Baggage  Airport perimeter (extending to a 10km radius) 27. Send and receive text messages. 28. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group. 29. The handheld terminals must support remote disable functions. 30. The network must operate on an all IP transmission network. Scope of Work - National Radio Page 30 of 38

31. Must have a capability of performing radio-to-radio communication, in the event of network unavailable. This means that there will be direct communication between radios. 32. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals. 33. Must interface with Ground to Air System. Table 53 Response - Digital Trunked Radio System Requirements

9.8.2 Digital Handheld Radio

No. Digital Handheld Radio Requirement Details Comply Y/N Comments 1. Must support sending and receiving of short text message 2. The system must be able to capture and stream live video footage. 3. Must support sending and receiving of ACSA email 4. Must be capable of broadband data communications. 5. The handheld terminals must be able to upload live video to the network by one click on one button. 6. Must support full duplex radio-to-radio communication. 7. Enables call forwarding of communications to other communication platforms. 8. Must support group and individual calls 9. Must allow direct mode communication (i.e. radios being able to communicate outside of ACSA network). 10. Must have emergency calling capabilities. 11. Must have Alpha numeric keypads. 12. Must have GPS receiver. 13. Must produce a clear and audible radio communication. 14. The network must operate on an all IP transmission network. Functional requirement 15. Half duplex group calls 16. Full duplex private calls 17. Full duplex phone calls 18. Direct mode (Direct to Radio communication) group call 19. Talk group scan 20. Radio to Radio text messaging 21. Emergency Alarm 22. Hands free operation Hardware Requirements 23. PTT with tactile feedback 24. Colour graphic display with backlight 130 x 130 pixels 25. Loud speaker Scope of Work - National Radio Page 31 of 38

26. Volume control 27. Emergency button 28. Alphanumeric Keypad 29. Talk group selector 30. Emergency button 31. GPS receiver Environmental IP55 (dust and water ingress protection) IP67 (dust and water ingress protection) 32. IP54 (dust and water ingress protection) 33. Operating temperature ( -10 to 55 Degree C) Technical Requirements 34. Output power (1W minimum) 35. Number of talk groups (255 minimum) 36. Battery performance of 16 hours (5-5-90 duty cycle) Table 54 Response - Digital Handheld Radio

9.8.3 Air Band Vehicle Radio

No. Air band Vehicle Requirement Details Comply Y/N Comments 1. Must have Alpha numeric keypads. 2. Must produce a clear and audible radio communication. 3. Must have emergency calling capabilities. Functional requirement 4. Half Duplex calls 5. 10 channel memory 6. Automatic noise cancelling 7. Scan function Hardware Requirements 8. PTT Microphone and Speaker 9. Channel select 10. Volume control 11. LCD Display Environmental 12. IP54 (dust and water ingress protection) Scope of Work - National Radio Page 32 of 38

13. Operating Temperature ( -10 to 55 Degree C) Technical Requirements 14. Frequency Range (118 - 136 MHz) 15. Channel Spacing (25khz / 8.33 kHz) 16. Power Supply (12V DC) 17. RF Output power 36 W Table 55 Response - Air Band Vehicle Radio

9.8.4 Air Band Desktop Radio Device Requirements

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9.8.5 Air Band Handheld Radio

No. Air band handheld Requirement Details 1. Must have Alpha numeric keypads. 2. Must produce a clear and audible radio communication. 3. Must have emergency calling capabilities. Functional Requirement 4. Half Duplex calls 5. 10 channel memory 6. Scan function 7. Hands free operation Hardware Requirements 8. PTT Microphone and Speaker 9. Channel select 10. Volume control 11. LCD Display Environmental 12. IP54 (dust and water ingress protection) 13. Operating temperature ( -10 to 55 Degree C) Technical Requirements 14. Frequency Range (118 - 136 MHz) 15. Channel Spacing ( 25khz / 8.33 kHz) 16. RF Output power 5W (minimum) 17. Battery performance of 16 hours (5-5-90 duty cycle) Table 57 Response - Air Band Handheld Radio Requirements

9.8.6 Dispatcher

No. Dispatcher Requirement Details Comply Y/N Comments Must allow listening to more than one communication  2 radio communications 1.  One radio and one telecom communication  2 telecom communications 2. Must support mobility of air-to-ground operator station i.e. must not require equipment to be fixed to one location. 3. The system must allow users to tune in to different frequencies

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4. The system must allow users to tune in to new ad hoc ATNS provided frequencies

Must allow the supervisor to patch in and perform live monitoring of user/subordinate communication (training, assessment etc.) 5. 6. Must include a foot switch or foot pedal to operate the push to talk function 7. Must allow Playback of recorded communication Table 58 Response - Dispatcher

9.8.7 Data Modem

No. Requirement Details Comply Y/N Comments 1. Functional Requirement 2. IP Data transmit and receive 3. Text messages Transmit and receive Hardware Requirements 4. IP and AT Command Interface 5. General purpose I/O connectors (10 minimum) 6. Serial communication interface 7. GPS receiver Environmental 8. IP54 (dust and water ingress protection) 9. Operating temperature ( -10 to 55 Degree C) Technical Requirements 10. Power supply (12V DC) 11. RF Output power 3W (minimum) 12. Table 59 Response - Data Modem

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10. INSURANCE CLAUSES FOR CAPEX PROJECTS The Services are located both on landside and airside – otherwise referred to as either restricted or sterile areas, and hence access permit will be required for each airport. The Service Provider will need to take out compulsory airside insurance and provide proof thereof, before the Agreement can be signed and before Service may commence. The insurance provisions are as per Appendix A attached hereto.

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11. APPENDIX A: INSURANCE CLAUSES FOR CAPEX PROJECTS

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12. APPROVERS

PREPARED BY:

______Signature Name: Tarryn King Designation: Business Analyst: Service Development Date:

SUPPORTED BY:

______Signature Name: Alfred Nkwana Designation: Manager: Electronic Services Date:

SUPPORTED BY:

______Signature Name: Noma Nyoni Designation: IT Sourcing Manager Date:

APPROVED BY:

______Signature

Name: Portia Maluleke Designation: Chief Technology Officer Date:

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