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National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana

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National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana SCOPE OF WORK Project Title: National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana Document prepared by: Tarryn King Version No: V17.00 Scope of Work - National Radio Page 1 of 38 TABLE OF CONTENTS 1. GLOSSARY ..............................................................................................................................................................................5 2. DEFINITION ..............................................................................................................................................................................5 3. PURPOSE OF THIS RFP .........................................................................................................................................................6 4. OBJECTIVES ...........................................................................................................................................................................6 5. SCOPE .....................................................................................................................................................................................7 5.1 IN SCOPE ...........................................................................................................................................................................7 5.2 OUT OF SCOPE ...................................................................................................................................................................7 6. CURRENT LANDSCAPE .........................................................................................................................................................7 6.1 GROUND-TO-AIR RADIO (GTA) COMMUNICATION SYSTEMS ....................................................................................................7 6.1.1 The main purpose ....................................................................................................................................................7 6.1.2 Issues with Ground-to-Air Radio Communication System: ......................................................................................7 6.1.3 Frequencies .............................................................................................................................................................8 6.2 LAND MOBILE RADIO COMMUNICATION SYSTEM .....................................................................................................................9 6.2.1 The main purpose ....................................................................................................................................................9 6.2.2 Issues with Land Mobile Radio Communication System: ...................................................................................... 10 6.2.3 Frequencies ........................................................................................................................................................... 10 6.3 OTHER RELATED COMMUNICATION SYSTEMS ........................................................................................................................ 11 6.3.1 CISCO Unified Communications manager ............................................................................................................ 11 6.3.2 Air band Radio System .......................................................................................................................................... 11 7. RADIO SYSTEM AND DEVICE REQUIREMENTS ................................................................................................................ 12 7.1 BILL OF QUANTITIES .......................................................................................................................................................... 12 7.2 RADIO ACCESSORIES ........................................................................................................................................................ 12 7.3 GENERAL FUNCTIONAL REQUIREMENTS............................................................................................................................... 14 7.4 GENERAL TECHNICAL REQUIREMENT .................................................................................................................................. 14 7.5 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ............................................................................................................... 15 7.6 DIGITAL TRUNKED SYSTEM FUNCTIONAL REQUIREMENTS ...................................................................................................... 15 7.7 RADIO DEVICES ................................................................................................................................................................ 16 7.7.1 Air Band Vehicle Radio .......................................................................................................................................... 16 7.7.2 Air Band Handheld Radio ...................................................................................................................................... 16 7.7.3 Digital Handheld Radio .......................................................................................................................................... 17 7.7.4 Air band Desktop Radio Device Requirements ...................................................................................................... 18 7.7.5 Data Modem .......................................................................................................................................................... 18 7.7.6 Dispatcher ............................................................................................................................................................. 19 8. MAINTENANCE AND SUPPORT........................................................................................................................................... 19 8.1 CORRECTIVE MAINTENANCE ............................................................................................................................................... 19 8.2 PREVENTATIVE MAINTENANCE SERVICES ............................................................................................................................ 19 8.2.1 Preventative maintenance activities to be performed by the service provider: ...................................................... 19 8.2.2 Preventative Maintenance Schedule ..................................................................................................................... 20 8.3 DETAILED MAINTENANCE PLAN ........................................................................................................................................... 20 8.4 SERVICE LEVEL AGREEMENT (SLA) .................................................................................................................................... 20 8.4.1 Incident Response, Resolution Time and Feedback Interval Requirements.......................................................... 20 8.4.2 Incident description ................................................................................................................................................ 21 8.4.3 Penalties ................................................................................................................................................................ 21 8.4.4 Solution Availability ................................................................................................................................................ 21 8.5 TRAINING ......................................................................................................................................................................... 21 8.6 REPORTING ...................................................................................................................................................................... 22 8.7 MEETINGS ........................................................................................................................................................................ 22 8.8 PROJECT RELATED DOCUMENTATION .................................................................................................................................. 22 9. BIDDER RESPONSES ........................................................................................................................................................... 23 9.1 DIGITAL TRUNKED RADIO COMMUNICATION SYSTEM ............................................................................................................. 23 9.1.1 Maintenance and Support (Pricing sheet) ............................................................................................................. 23 9.1.2 Supply, Install and Commissioning (Pricing Sheet) ............................................................................................... 23 9.2 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM .............................................................................................................. 23 9.2.1 Maintenance and Support (Pricing Sheet) ............................................................................................................. 23 9.2.2 Supply, Install and Commissioning (Pricing Sheet) ............................................................................................... 24 9.2.3 Schedule of labour rates .......................................................................................................................................
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