Citizens Advice service in Holyrood Constituency statistics 2019-20

Holyrood Constituency Glasgow Pollok contains the following member bureau(x) Glasgow Greater Pollok CAB *stats are for the whole service provided by the bureau(x); constituency residents may also be served by other bureaux outwith the constituency

… dealt with in 2019-20 clients 2,035 helping clients gain £1.5 million

Areas of advice for Citizens Advice Bureau(x) within constituency

Benefits 6,564 Housing 251

Consumer 105 Immigration, Asylum and Nationality 283

Debt 1,453 Legal Proceedings 585

Discrimination 6 NHS Concern or Complaint 14

Education 38 Relationship 60

Employment 257 Tax 419

Finance and Charitable Support 94 Travel, Transport and Holidays 87

Health and Community Care 61 Utilities and Communications 189

In total the bureau gave advice 10,466 times

Scottish Index of Multiple Deprivation - bureaux clients and population residing in constituency

68%

50%

26% 20%

12% 8% 7% 4% 4% 1%

Quintile 1 Quintile 2 Quintile 3 Quintile 4 Quintile 5 Most Deprived Least Deprived

Clients served by bureau(x) Glasgow Pollok % of clients seen residing in each quintile % of datazones in constituency that are in each Scottish quintile Citizens Advice service in Scotland Glasgow Pollok National Statistics 2019-20

Profile of clients served by Citizens Advice Bureau(x) within constituency

*based on a sample from November 2019

Gender Ethnicity

Male BAME 45% 27%

Female White 55% 73%

Disability Age

18 - 24 5%

25 - 34 15% No to having a Yes to 35 - 44 24% disability having a 43% disability 45 - 59 32% 57% 60 - 64 12%

65+ 13%

Employment Housing Status

Owner Occupier 22% Employed 29% Private landlord 12% Unemployed 14% Council Rented 0% Unable to work due to ill health / 30% Other Social rented 46% disability Staying with friends / relatives 14% Retired 12% Homeless / temporary housing 6% Other 15% Other 0%

Citizens Advice service in Scotland includes…. Key National Service Facts

Citizens Advice Scotland Clients advised 188,000

Pieces of advice given 675,000 59 member Citizen Advice Bureaux Community Locations 290+

Extra Help Unit Number of paid staff and volunteers 3,350

… and together forms Scotland’s largest independent Value of volunteer hours annually £11 million advice service

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish charity number SC016637) t: 0131 550 1000 w: www.cas.org.uk Published Sept 2020