Annual Report 2001/02+Cover
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The Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust Annual Report 2001-2002 Awarded for excellence Page Introduction 1 Chairman’s Report 2 Contents Chief Executive’s Report 3 The Trust Board 4 Purpose 4 Membership 4 Sub-committees 4 Openness 4 Modernisation Through Continuous Improvement 5 Key Information 15 Activity 15 Finance 16 Internal Control D S EO U ÆD AM ANTE ÆD Cover picture: peacock Annual Report 2001/02 Left: Mary Powell, who opened the Hospital Fête in 2002 Below: Institute of Orthopaedics Residents, 2001–2003 Introduction The Hospital was founded in 1900 and this year is celebrating its one hundred and second year with an excellent track record of providing first class clinical services. The future of the hospital rests on continued improvement and developments which will ensure we have a history to celebrate in another hundred years time. This years annual report focuses on the many achievements during 2001/02. As the NHS Plan: a plan for investment, a plan for reform gained momentum, the Trust played its part in ensuring the delivery of modern and dependable services. The modernisation agenda is challenging and the Trust has had to work hard to achieve the targets that have been set. Throughout the report we describe ways in which the staff, through their work, are rising to meet this challenge, not just by meeting the targets but also by delivering high quality patient centred care. During the year there were many notable achievements including the very positive outcome of the Commission for Health Improvement (CHI) review and a reduction in patient waiting times for treatment. There are numerous examples of improvements to patient services as well as the development of new services. At the time of publication of this annual report, the Trust was awarded the highest performance rating – 3 star rating, indicating that the Trust is among the top performing hospitals in England. Continuous improvement is key to ensuring the Trust continues to provide the best possible care for the patients it serves. This report outlines many examples of the efforts of staff and volunteers to improve services even further. Patient Comment “There is not much to say about the overall care except that all staff are extremely concerned and dedicated to their patients and again this breeds confidence in the patient.” “It isn’t very often that you look forward to hospital visits, but I am awaiting another operation on my left hand and I feel that the care and attention that I have experienced in the past D S EO U ÆD AM will be here for me when I return.” ANTE ÆD 1 Annual Report 2001/02 I am pleased to say due to the commitment of our staff the Trust has continued to treat patients in a caring and professional manner. It is about each member of staff treating each individual patient as if they were part of their family. This is the ethos of our hospital, I hope we succeeded and I thank my staff for achieving these principles. There have been a number of notable achievements this year. The Trust was very pleased to receive an excellent report following the visit from CHI (Commission for Health Improvement). This report gives some of Chairman’s Report Chairman’s the details contained within the CHI review. I believe the best accolade was from the CHI Review Manager who said, “If ever I had to have an orthopaedic operation then Oswestry is where I would come.” This year two of our Non Executives completed their term on the Board, Sarah Biffen and Ian Lucas. Sarah moved to London with her husband John our former local MP, we thank both Sarah and John for the contribution they both made to our hospital. Ian Lucas we congratulated for being elected MP for Wrexham and our thanks and best wishes go to him. This year we welcomed new Non-Executive Director Angela Vint along with Finance Director Andy Robinson. Jo Cubbon our previous Chief Executive moved to a larger acute Hospital, and we wish her well. New Chief Executive Jackie Daniel joined the Trust in May 2002. I look forward to her joining our executive team and driving our development plans forward. We desperately need to bring our buildings up to date to enhance the excellent reputation for good specialist treatment and research, always pushing the boundaries forward to enhance the quality of life for our patients. Ageing buildings gave us particular problems this year with the closure of Ercall Ward and the Swimming pool due to Health & Safety regulations. The League of Friends have come to our aid with a generous donation from the Penhill Trust to rebuild the swimming pool. The League, as ever does an excellent job in supporting the hospital. I must also take the opportunity to thank all staff for the extra work they did following the sudden closure of Ercall Ward. I hope by the time you read this report a replacement will be operational. The Torch Appeal was launched on 8th March 2002, with the aim of raising £4 million to create a unique facility for fully assessing and treating children with mobility problems. Further information about the Torch Appeal is contained in the report. Michael Bolderston Chairman D S EO U ÆD AM ANTE ÆD Annual Report 2001/02 2 I was delighted to take up my appointment as Chief Executive at the hospital in May this year. During the first few weeks I have met many members of staff and patients. The last year has seen significant achievements and developments at the hospital. Excellent clinical care is something that this hospital can be rightly very proud of. In January 2002 the Commission for Health Improvement (CHI) Report was published. This review of our clinical governance arrangements commended the Trust on the standards of service it provides and highlighted a number of areas of notable practice. Chief Executive’s Report Chief Executive’s Patients are the most important part of the service we provide and during the last year we received the results of the first National NHS Patient Survey. The survey was carried out in all hospitals and invited the people who use our service to tell us about their experience as users of the service. The comments received were many and varied, but the majority extremely positive. Generally the feedback indicates that patients are treated with dignity and respect and that they feel well informed about their treatment. The work will be further enhanced with the implementation of a Patient and Public Involvement Strategy in the coming year. There is always room for improvement and I have seen evidence that staff are actively listening to the feedback received and putting in place measures to further improve services. This indicates an organisation that is willing to learn and develop following feedback, a characteristic I very much want to encourage and one which will mean the hospital will continue to flourish. Last year the work began on developing an Estates Strategy. This work is essential to ensure improved facilities and environments to support the delivery of the NHS Plan. The hospital requires high quality, well accounted buildings which are in the right condition to facilitate the delivery of modern patient care services. Delivering the NHS Plan demands a great deal from the people who work so hard to continuously improve the services we provide, ensuring Robert Jones & Agnes Hunt Orthopaedic & District Hospital is a place where people want to come and work is key. Once here we will need to retain the skills and expertise they bring, making sure staff feel valued and able to contribute to the development of services in the future. During my early days and weeks I have been impressed by the values and commitment held by staff and the determination to continue to build on the success that makes the hospital what it is today. I look forward to working with you and contributing to this aim. Jackie Daniel Chief Executive D S EO U ÆD AM ANTE ÆD 3 Annual Report 2001/02 Purpose The Trust Board is responsible for setting the overall strategic direction of the Trust. It decides on policy, and makes sure that the hospital continues to provide high quality services and to be financially sound. Membership Members of the Trust Board during 2001/02 are listed below. Chairman: Michael Bolderston Executive Directors: Chief Executive Mrs Jo Cubbon (to April 2002) Director of Finance Mrs Wendy Farrington (from April 01 – June 01) Mr David Icke (from June 01 – November 01) Mr Andrew Robinson (from December 2001) Director of Nursing Ms Sandra Buckley (from December 2000) Medical Director Dr Josh Dixey Non Executive Directors: The Trust Board The Trust Mrs Nonna Woodward Mrs Angela Vint Professor Peter Jones Mrs Sarah Biffen Mr Ian Lucas (to April 01) The Chief Executive was appointed through an appointments committee made up of the Trust Chairman, Chief Executive of the NHS Executive West Midlands, and an external chief executive assessor. The appointment is made on a permanent basis, and may be terminated by the Trust Board. The same appointments criteria apply to all board directors. The Trust keeps a Register of Directors’ interests, and a Hospitality Register. You can ask to see these if you wish. Sub-committees To help it do its job properly, the Board has a number of formal sub-committees. The Audit Committee is chaired by Nonna Woodward, and includes Peter Jones and Angela Vint (all non executive directors). The committee asks the Finance Director, Chief Executive and members of the Internal and External Audit to attend its meetings.