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9-2007 September 2007 Inland Empire Business Journal
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Recommended Citation Inland Empire Business Journal, "September 2007" (2007). Inland Empire Business Journal. Paper 172. http://scholarworks.lib.csusb.edu/iebusinessjournal/172
This Article is brought to you for free and open access by the John M. Pfau Library at CSUSB ScholarWorks. It has been accepted for inclusion in Inland Empire Business Journal by an authorized administrator of CSUSB ScholarWorks. For more information, please contact [email protected]. •· • "J'IUIO .. •l\(:U I () l f.ll 'JJl, I ~U ;I! I 0 n ~ I HilHV --...., t•.tt CRJSJJ'I I'AI HA DR Ont»rio.<.A HU~ II HC I OH Ill ACII LA '17f·4 7 Lfll/ Pfnnil ' o- I
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~M#• ______cigar if you buy two legal I ~ Commercial P ro~rty & Casualty I ~ Employee Benefits smokes from roller-skaling sales I ~ Private Ri5k Management girls around South Beach in ------·Make c hec ks payable to: Inland Emp•re Business Journal Miami. P.O . Box t979. Rancho Cucamonga. CA 91729 James Suckling, Senior Fax (909) 483-4705 For more mfo, call (909) 483-4700 At Corona Pointe 1 980 Montecito. First Floor. Corona, CA 92879 Editor of Cigar Aficionado is Fo r Information or employment opportunllles, call 800.427.3253 or go to www.sulllvancurtlsmonroe.com I CA License # OE83670 aware of this story and categori- BUSINESS JOURNAL • PAGE 4 September 2007 September 2007 BUSINESS JOURNAL· PAGE 5
INDEX EXECUTIVE NOTES Keith Burleigh at Milmark Painting Milm.arl< P..tnlting. Inc .. one of COillTn ltmcntto cu~omer -,crvicc 1hat ll1e Wilh;um Companie'>. enable ll\ 10 deliver UlC ht ght..">> level Thi~ September in the Inland Empire Rabobank, .A. ha\ appoint in Upland ...... Hillwood ha\ Columns ed joaquin Serna-Gomez a\ promoted Ned Sciortino to announced 11 ha' promoted Keith of quality;· \aid owner and Pre>.ident Business Journal! ~c nior comm unit y banking vice pre,ident of development Burleigh to vice president of "~es for DirulC C. Williams in announcing 7 manager and Joanna Merr ill for Hillwood Inves tment the company. In hi s position. Burleigh\ promotion. ''Milmark 's News and Features as vice presid ent. community Properties. In his new capac Burleigh oversees <;ales and marl
\Ill 19. No. 9 . ~2007 - Jnbxl ~Business Journal~ published monthly by Doily Pbll!l Conununicaliorn, Inc., 2910 Easl lnbxl ~ lloulcvnro.Su0c J07.0nlano.CA 197(>1. (909)4S34700. Bulk- U.S.-po;d.Clnano.CA,pernUI No. I. Scn:Jad
M s. Cindy Ehnes Five MOI!lt Adive Stocks Director Today. millions of children in developing counlrieo are oulfering with cleft lip and Stock Month Volume Department of Managed palate. Condemned to a lifetime of malnutrition. shame and i&Olatjon. The good newt! is that virtually all of these children can be helped. This is the Hansen Natural Corp. 32,689,217 Health Care mission of The Smile Train. We empower local surgeon!l to provide this life changing Watson Pharmaceuticals Inc. 25,889.450 980 Ninth Street, Suite 500 free cleft surgery which takes as little as 4S minutes and coots as little as $250. It Sacramento, CA 958 I 4-2725 gives desperate children not just a new smile-bt.ll a new life. HOT Topic Inc. 20,6 1_9,289 Feetwood Enterprises Inc. 16,624.609 - 0% goes toward overhead. Dear Ms. Ehnes, --~~~-~~X?.~~-~~~~~~~-~-~~~-~~-~-~~-~~-~~5 CV B Financial Corp. I 0, 768,671 YES, I want to give a child a second chance ~~-lif;.------: Maka check out to Clt250 Pr-ovidelde!tau.rpryfoc-oaedaild. CIS so Pro~awdication..forone~r,.: •The Smile Train.• D&P/IEBJ Tota l Month Volume 124.289,912 More than nine months ago a 1125 Co-.n hall the eoet o( OM .urvry. 0. We"O p-atefuJiy •«etlt any •mount. the Foundation for Taxpayer "Laws were made to be broken • and Consumer Rights (FTCR) Ill•- Add....,.. ~ Christopher North, May, 1830 petitioned you and the Department of Managed "Had laws not been, .w never had been bltvn 'd; for not to know .w sinn 'dis innocence• Health Care to craft new regu ~-;:-··--"- ~~- M::~o- ~' Advances 7 Sir William Davenant lations barring insurers from so.-- ...... _* TheSmileTrain Declines 6 1606-1668 Tile Smile TraJ• 11 tena~n,:llw ,.,..,,f...,. "'-nilr <\1 \ r..... illegally canceling hea lth Unchanged 0 P.O. Bos1979 1-877-KID-SMILE I 0681 Foothill Blvd. Suite 280 Rancho Cucamonga, CA 91730 insurance policies when a ..clto C•co•••••· CA,- 91729·1979 ,..,IOOOUII..,., www.smiletrain.org New Highs 3 patients get sick. ft has been tel. (909) 980-0630 fax. (909) 948-8674 --··-A'if~~:.;.;:.·.;.;.;_;;~~-.;;;.:.·.;-~~-r-6;,;-:.;_-~:.;;....:. Tloes-&eT-I.aSOI (c-~) ...... ,.. New Lows 7 eight months since your -.-.....,.._lRS._. • ...._ .. ~!!.io"n..--. -~-"IAs~oJOO:Sn.s.wn-. Septembe r 2007 BUSINESS JOURNAL • PAGE II BUSINESS JOURNAL • PAGE 10 Se pt ember 2007
Blue Cross ... insurers from following Blue rescission upon a show ing of a requisit e "willful" standard. Cross's bad example. patient 's willful misrepresen Don't Manage Time, Invest it in People continued from page 8 tation of hi s or her health hi s 3. Bar any rc~cis~ions stem By Dr. Gary Bradt unpayable medical bills. The Those regulations mu st: tory. Department reviews must ming from ill egal post-claim s have access to all medical underwri ting. longer your Departme nt Time management 1 ~ a g rand can onl y imagine the di\CU\ Tom Peters ' old technique of ent hack. They ask questions records and in surer documents delays the draft rules. the I. Req uire independent review idea when dea ling wi th the 'ion' they had "' they drove management by wa lking versus bark orders. We hope to see ac ti on soon. more complic it your by your Department before and where necessary include thing> in your life. It '' all about back and forth and th e bond' around. Get out of your comfort each resc ission is carried out. interviews with the patient and Department becomes in the organi zation . efficiency and ge t they forged and th en carried for 1onc. Vbi t place~ in your orga n 5. ~: xp l ore ideas and build Sincerely. illegal behavior. As required by law. the burden his or her doctors. ting thing' done. A' a tool for wa rd . It \ no coincidence that itation where you don't kn ow'" relationships beyond the must be on the insurer to seek leading people through change. the fol lowi ng ;ea;on Steve many people. Talk to at lea" boundaries of work. 2. Reaffirm that such reviews Here is the hi story of what has and receiv e permission from however. it mis~c~ the mark . In Smith emerged '" th e team's one new pe"on a day. Take the Engage people on a variety shall be carried out with the Jerry Flanagan happened: the Department for each fact . when leading change. the bigge\1 star and helped lead new guy or woman to lunch. of topics beyond your common Ja~t thing you want to do is man them to a Super Bowl appear When you vi!) it remote 5,i t c~. industry issues. • September 21 , 2006 - DMHC age your time. lnMcad. invest it ance. m a ~ e it a point to meet people Refin ing someone's leader fined Blue Cross $200.000 in the peopl e with potenti al to Mr. Ri chardson identified relevant to yo ur line of bus ine"· ship often means helping them for illegally rescinding the become change leaders them Steve Smith a' someone I call a then. fol low up with tho'e you look beyond the confines of health insurance policy of selves. and the return~ you ge t 'diamond-in-the-rough.· a leader meet. th eir everyday world for novel one if it s members. may surpri 'c you. Following i' of untapped potential. Then. he so luti ons and product innova • October 18. 2006 --- DMHC an inc redibl e "ory that illu' pef'onally in vested hi s time and 3. Once you find them, ti ons they can bring back to it. required Kai ser to reinstate trates the point. energy to help Steve unlea'h his don' t delegate your 'diamond' Become emotionally invested coverage for one patient. A few yea" ago I became potential. You can do much th e dc,•elopment. Cert ainl y human too. Spend time getting to know • November 13. 2006 --- FfCR 'he U!r upset when a player on the sa me for the un cut diamonds in resource.!-. and yo ur training your future leaders. Find out petitioned DMHC to promul tmate Business Networking Event NFL's Carolina Panthers beat up your organi ?a ti on. Here arc five department have a role to play what matters to them, inside and gate new regul ati ons. a teammate and sub,cquentl y ti ps to help get you started. in poli,hing future leaders· ou"ide of work. Sometimes • December 13, 2006 -- was suspended for one meas ly ' kill s and capabilities. But the engag ing in ~ m a ll talk can lead DMHC responded to FfCR game by the team. I felt thi s I. Hold yourself account savv iest leaders take personal to bi g insights. You may discov request and states intent to punishment was too lax (a ft er able for people de,•elopment. responsi bility for helping people er a personal 'ituation that i' promulgate regulations. all , the att acked teammate Common comfort zones such as grow. Once you have identified holding someone down or hold • January 29, 2006 --- DMHC Meet New ended up in the hospital) and crun ching num bers and formu the people you think could be ing him or her back, such as the held a public hearing in Los wrote an angry letter to the lating st rategy have their place. future change leaders for your illness or loS' of a loved one. Angeles to coll ect public team's owner, Jerry Ri chardson. but both are useless if you don't orga nization . get pcr~onally You may not be able to do any comment regarding the new ex pressing as much. Mr. ha ve leaders in place to execute. involved in their development. thing tangible to help, but sim regul ations. Business Clients Richardson not on ly ack nowl Therefore , hold yourself Jerry Ri chardson answered my ply knowing that you care can • March 22. 2007 --- DMHC edged my lett er. after I fi gured it accountable for the people side letter and placed the initial call be reassuring and provide a issued a report finding Blue would end up in the trash. but he of the equation too. Recognize to me. Jerry Richardson invited boost. If you want people to be Cross violated the law in all went one giant-step further. He more pressing issues will Steve Smith to join him on his there for you when the going 90 cases reviewed and fines offered to come visit my 13- always come up, so do whatever visit. Jerry Richardson even gets tough, as it inevitably will the company $1 million. Wednesday, October 24, 2007 year-old son. who was a big fan it takes to make finding and drove the car himself. He didn't when things change, you need to 5 :00- 9:00pm, $15 per person of the team's. and me, along developing people a priority. delegate these duties; he owned personally invest in them first. We appreciate that the with the star player in question. Schedule time for building rela them as hi s. Poor time manage Department has identified wide receiver Steve Smith. tionships into your calendar. ment? Perh aps. But. poor time A Final Word Blue Cross as a repeat offend Ontario Convention Center They made the two-hour Make a list or create a spread management often creates the If investing in people sounds er --- as evidenced by the 2000 E. Convention Center Way, Ontario, CA 9 176 4 drive each way from team head sheet to track your progress if conditions for great change like a 'soft' activity to you, recent hearing investigating quarters to my home and stayed you must. Set goals for people leadership to occur. you' re right. It is. But rare is the possible violations of Blue EXHIBITOR BOOTH SPACE AVAILABLE!!! with us for three hours. !learned development and hold yourself business that can consistently Cross's merger agreement that day that Steve Smith is a to them. 4. Polish your gems by ask return good, hard results with including up to $6.5 billion in good man who made a bad mis ing questions. The best leaders out making soft investments in Inland Empire's Largest Mixer combines the networking power of Inland Empire area chambers illegal profit transfers. of commerce and business organizotionsto provide the ultimate networking experience. take and was willing to learn 2. Identify your Steve ask questions - lots of them. people first. People determine However, investigations into and take responsibility for hi s Smiths, or your "diamonds-in They don't invest much time in whether you win or lose, illegal behavior concerning Get ready to mix ond mingle with professionals representing hundreds actions. I admire him greatly for the-rough." You can't invest in running around telling people whether the game is football or the merger cannot distract you of industnes and companies throughout the Inland Empire and beyond! that. From Mr. Ri chardson, I your future change leaders if what to do. In fact. they don't business or life. To better lead or the Department from pro learned the power of a leader you don 't know who they are. hire people who have to wait to change, stop managing your gressing quickly with the new being personally invested in Some 'diamonds' are obvious. be told what to do. Instead, they time and start investing it in regulations. www.IEmixer.com future leaders who can make a Their talent and ability dazzles unleash talent by presenting people. Then enjoy as the wins 909.560.2800 difference. and stands out, but others may problems and asking for ideas pile up. Blue Cross enrollees need Jerry Richardson invested require energy and effort to versus offering solutions. They you to hold Blue Cross time in me that day, but more unearth. This may be especially understand their job is to lead, For more information on accountable. That accountabil importantly he invested time true if you work in a large not do. They encourage people Dr. Bradt, please contact: ity must include the new regu and energy in Steve Smith, organization where talented to think. They encourage people www GarvBradt com lations. All Californians need someone with potential to lead people lay buried within the to act. They remove organiza you to implement the new reg IEMPIR£1 E La O plnJ6n changes on the field of play. I bureauc,.acy. In this case, use tional roadblocks that hold tal- tV ulations in order to bar other BUSINESS JOURNAL· PAGE 12 Sept ember 2007 September 2007 BUSINESS JOURNAL • PAGE 13
COMMENTARY 12 months). Senator Dutton golden construction A' th e 20.2 million square parachutes ... feet of construc ti o n space State Bar Needs The Dirt People of Rialto Reacts to Deal boom ... comes on-line over the next By Joe Lyons com inued f rom paf!,e I continued f rom page I nine month;. we expect that Sen. Bob Du11 o n reacted fo r a prett y ni ce parachute: ~ el'> . but vacancy rate'> in the vacanc) rate\ wi ll continue to with mixed emoti ons to a dea l More Public Scrutiny Now that the 2 10 Frt."Cway ha' the stories of people coming up to oth er ~ub m a rk e t s are m uch climh. de,pite projected st rong reached by th e San Be rn ardino By Bill Leonard, opened up, the good times are Amt.! ri ca for the "ocial g i veaway~. Edi t o r ~ Note: Also he get.\ lower. in th e 0.6 percent to 8.9 growth in demand. This could County Board of S upe rvi\Of\ Member State Board of Equalization here for the city of Rialto. We dis why aren'tthe'e di n people in line health care. Here i.\ one guy the pe rce nt range. Rental ra te ... cau'c rent a l rate' and sale and Californi a Att orney cussed thi s here in the pages of the ;ome where? What are they doing Uni\'er., iry of California did a remain in the low $0.40 PSF pnce'> to \O ft en in those ' ub Gene ra l Je rry Brown over th e The press is giving big ments abo ut applicants, and Business Joumal with our recent down in the hole? Arc there chil 1-:ood job educaring. lie i.\ no ra nge. and ~a l e price" per m a r~ c t ' w ith hi gh level' o f county\ General P lan and play to the State Bar those who make acc usations interview from Mayor Grace dren down there·> dumm)'. and all from rhe H"allel.\ , quare fee t have c limbed co n ~ t r u c ti o n ac ti v ity and how Grcenhou\c A ssoc iation Board o f ne ve r have to fa ce th e candi Vargas. She even point ed with There u;cd to be a family, it d ea l ~ with of tcu payerj and .\lude flf .\. ' harpl y ( +27 percent in th e pa'>l vacancy. Directors announcement that date they accuse. It brings out pride at t11 e four new Starbucks · with kids and a couple of big dogs, Ga\ Emi\..,ion red uc tion .... Governor Sc hwarzenegger 's the worst in people. even if stores th at have opened in her cit y. who spent their ni ghb in a parked B rO\'- n fi led ~ uit again ... t appointee. lawye r Elia Pirozzi, they we re not lawyers. Eve n Starbucks wouldn 't be there if car o tT of Founh Street in Ontari o. San Be rn ardi no County in to the San Bernardino County if the State Bar did not have a they didn't sec an upscale lane and but they were in living in luxury April of thi ' year c lanning the bench is not qualified . I know libe ral be nt . I would still ques Wi-Fi crowd moving in around compared to these din hole.\. ge neral plan d 1dn "t do enough Pirozzi. and he is more qua li tion its conflict o f interest in them. And before you say. ''We need to addrc...,..., Grccnhou..,c Ga.., fied to be a judge than most o f e valuating th ose appointments And yet. even where their new to do something." ; top and think. Em i \\IOn reductiOn\ C\Ctl the me mbe rs of the State Ba r by the gove rn o r. store is at the comer of Cedar and TI1ere is plenty being clone here in though the rcgulallon ... ha\C Board of Direc tors. What the I c ha ll e nge the State Ba r to Foothill. an unusual sociological the Inland Empire'" it is. Federal. not yet been completed. r hl! press does not te ll you in th e ir re le ase the name; o f those phenomenon is occurring. There state and local programs. not to agreement bct\I. CCn the two rus h to smear Pirozz i and slam lawyer; who s ubmitted the ir are people li vin g undergro un d. menti on pri vat e and fa ith-based agc n cic~ J.. cep.., the i \\Ue o ut of the gove rnor is that the Sta te c ritic isms ~o that th e ir biases Not in f Cuban cigars ... ranging from a single case 10 prohibition extends to such out . here's another Perelman multiple instances. products acquired in Cuba. repo rt . cominued from page 2 Substance Abuse Programs in the Inland Empire It ·s worth no ti c ing that as irrespective of whether a trav Muc h pre"' coverage has Haul.,, t1 hJ \11mb, r uf /'rof('\\imwl \tuff OFAC acquires records of eler is li censed by OFAC to att ended the purcha>-e of a cigar , 111111' I nf Prurt,,ivnal for monitoring violations of the lorPel""o'ftv' TfT~Imcnl : Aduk-<.t'rnl Pl'Uj.!l'lllm l'op l.oc'al f. \KUiht' \dd.,...~ .... ,.. rr transactions going back as far engage in Cuba travel-re lated by an a ide for Californi a PMtienL' 'cnt-d \ kohol (,nJoUP~'i""' I lilt• U.S. trade embargo against Cil). \uur. /ip transaction>, and to such prod Governor Arnold Hntj.! ~llnuh Coun""linlo( Cuba has U.S. cigar smokers in as five years. it is imposing t - \taiiAdd""'' SchwarLcncgger during a trip to fines. no doubt based on th e ucts acquired in third countries lkm l-ord ('rnler its sights. :mo 1.000 NH lnraucnt.<)utro;attcnt John Schwar.d~ \VCek. NOiil.l 1\ot- I lop..· I)! number and size of th e viola by any U.S. traveler. including Ottawa, Ontario la ~ t y,., D.a) ltc.alnlt:nl Prc~tdcnt/CEO The Office of Foreign Assets R.mchu \ltr.at:c. (_' \ 9:!::!711 tions. In addition. OFAC has purchase!> at duty free >hops. If the report ' filed by th e 'lc' Chtldrcn'•l>rnilr.&m I1NJ1 77\-4101{77\-4141 Control (OFAC). a department bcl!)'lot'do:cnlt'fOfJ ('4dll'otle) sent lette rs to smokers with Importation of these C uban Associated Preu and the of the U.S. Treasury. has handed ltHRII I ind11 l nht'""il' 1(1(1 Yc~ \note P')•ht.tln• Jlo,pu .. l Art 1-.artl Washington Post arc factual. l. lkha' i<.tl'llll \h-dkine Ct'nlcr U.S. addresses who arc sus goods is prohibited whether 'l c' lntc;n,t•cOutpJII•·nt('hcmt•·•l lh·~n~l'l) \o:nlll'' J.)m:llf~ out seven penalties so far this 17 10 B.m.m R1l pected of being customers of the goods are purc hased th en the purchase of a Partagas 'l c' l)cpendcn., A ' ">•h to~lr ll t909J ~'iR '-1:!0() year with fines totaling R ~: dh~.n.h l ' Q:! rn .&e.t!ll(a.ah' llurn.. edu Interne t s it es. which ship directly by th e impo rt er or cigar by one of th e governor s $13.712.75 to Americans who Amt.•rinn M:tto 'rry Crnter Ill\ I "o 12-\\cp \urron Grou~ Havana c igars into the United given to the importer as a gift. aides was in fact in violat ion of ~1M)\\ \o~lk~ llhd ··purchased Cuban-origin c igars ... Y~ Pomon-1 Drus Ooun. Smgk P.. rcm• Admtnt,U11101' States. So while the practice Similarly. the import ban the U.S. trade embargo wi th l'nrtll">fiJ ,(r\~17~ Yc• '41C'htltlrcn, COt:ncr;aJ Rdtd -· offered for sale on the Internet.·· Cuba. CJIY.urt.., f)a' rrc;atmem That 's high level of continues. the U.S. extends to Cuban-origin l'l" Tn1on Commomcattons, Inc. For details, contact your account manager at 663 Brea Canyon Road Stc. 4 Walnut. CA 91789 • Fin:tncialln<;;ltiUtJOn'i ord Quar1cr. '07) • llealth Care • 2 - ~- SALES Transcend the Details "Corde Valle" Getting past the little things to get what you want A Taste of Shangri-La By: Marc Freeman By Camille Bounds Travel Editor and will ac tua ll y decn.! a -.;c the to Ji , tc n to the othe r'· goal" Eve ry tr a n~a c ti o n ha ~ a tion without th ~~c Jj..,, .., i'i liJ... c and need ..... You ''ant to he The cliche "The Be\! Kept acquired over the years. This looking the ninth ho le. This There is a hi ghl y rated spa myriad o f de taib th at arc part g oing to an exam "itho ut likelihood of gelling what ) ou ... u rc..: to add r e~-., thc 1r mai n Secret" has been overu,cd in pristine ll$-hole. par 72 course choice will start the day with a on premi•e' with all services o f the deal. Many time' people "udyin g. You "ill he unpre w ant. The idea j.., not to ... train . j-, ...,u e. an d once thi !', i~ cleared many a rea~ but it ... hould have sits on 260 acres of stunning glow. Gourmet picni c baskc" offered by regi>tered spa techni seem to get bogged down in pared and won "t be able to Start w ith a few o f the ca ... y up for them . th e re't of th e been 'avcd particularly for thi ' view' and superbl y maintained can be ordered for day excur c i a n ~. Meetings. retreats. wed small de tails or get derailed by accomplish everything you thin g~ on your li ~ t. Thi ~ i-., a negotiation will proceed much vcr) special Eden nc,tled in the playing areas. The spa wi ll .., i o n ~. ding; and receptions arc all han sensitive issues. and this sta ll s need to do to be ' ucces>ful. great way to break the ice and more smoothl y. Yo u never foothil l> of the Santa Cru; accommodate the golfer on the dl ed with the classic effic iency the process. Each and e very Having a li st give' you a path c reate a common gro lmd fo r Awa rd -winning Executi ve ~n ow . the ir bi g i" ue may be Mountains. M any of the loca l' in 18th hole with massage 'ervicc' Chef Luca Rutigliano bring' an with Corde Valle's on site profe' detail will have to be to follow so you don 't forget moving forward . As you reach very easy for you to accommo the area arc not c,·cn aware that to fit the need; of the golfer. imaginati ve blend of magnifi ' ional coordinator. Hiking. bik addressed. but you will be sur anything. agreement on smaller i ~:-. u c:-.. date and thus make the m much thi "i ve ry lu xuriou.., loccHion cent menu' to the three dining ing. nature retreats and wine prised at how far you can get each subseque nt di>c ussio n Accommodations are the easier to deal with. ex i; ts. Cordc Vall e is the ultimate ultimate in lu xuf) ---750-,quare experi ence' in The ,_.._.._.._.._.._.._.._.._.._.._.._.._.._.._.._..__, by keeping your goal in mind will go a lillie easier. 2) Rate your list in exclu , ivit y and offer\ the and not gelling bogged down foot bun galow; and 1. 100- Dining Room. The Give your li st a rating sys fin c~ t in ~.;c r vicc. food and ' quare-foot vill a, come with Grill and The Bar. by those details. 4) Know when to bring 6) Come back to some of tem based on impo rt ance and accommodatio n' that can be ovef'i;cd bathroom,. firepl ace,. Chef Luca utili zes the During the process. some up the big issues the smaller issues simplicity 10 get through eac h found any" ·h ere on th e pl anet. and hi gh-speed wirele" Internet fresh produce from things that were once consid Don't ove rwhelm the othe r After you wrap up some of detail. By identifying your CordeVall e i' j L"t ~ () min "crvicc. In some co tta ge~. ~ t ea m th e local growe rs. ered important will become the larger issues. you can go main goals, you will have a parties with a li st of a million ut es south of San Jose . .J.'i min \ howcr.-, and jeued tub\ and out l1alian di ~ h c " ~ u c h as irrelevant: and others that bac k to the smalle r, unresolved clear understanding of what small details. Save some of ut es north o f Mont erey and a lit door privat e whirlpool <; pa \ tH e canne ll o ni avoc ado ~ weren't an issue suddenly needs to be accomplished . them for the end of the negoti issues on your li st. Afte r reach tle over an hour from Sa n avai lable for your pleasure. The tilled " ith cream of become a deal breaker. This is Realize that you might have to ations. Since you have already ing an agreeme nt on each Franci,co. Thi, ver") plu, h. ele most c urre nt nat-,crecn TV. goat chcc-.,c. <.,c rved in normal and does not have to concede on some points in dealt with several simpler party's main goal . the smaller gant propert y that covef\ 1.700 ' tcreo. CD and DVD players arc co ld mar7ano tomato mean the end of any negotia order to gain others. You can details smoothly. you can now objectives won ' t present a plus acres of lu sh fi elds. brooks in all co tta ge~. There arc a fc:v. broth . and topped tion. It just means that you even make a big deal about work together to deal with problem to reach an agree and meadows embrace' a world Fairway Homes availahlc that '' 1th macadamia nut ~ i ~ one of tastings are also available. need to change your tactics so some irrelevant point that these more critical details. ment. Many times they are so class Robert Trent Jonc' Jr. are 3. 100 ;quare feet. Four mas his many marve lous palate Corde Valle, whose name is that each party walks away seems 10 be important to the This is whe n you should begin invested that they will be will designed golf cour>c. It is rated ter suites with separate entries pleasers. When visiting we were derived from the Spanish phrase. from the negotiation table other party but not important to address your most important ing to co ncede the smaller by Golf Digest th e #2 course in and pri vate baths make up these treated to a cooking lesson from " EI Corazon del Valle" or "Heart happy with the results. to you and then concede. This issue. If you do too many issues just to wrap up the deal. California and th e #II golf luxurious accommodations on Luca 's mother (stopping by from of the Valley" (thus the name Here are six tips that will will give the other party the small issues first. by the time Don't forget to constantly resort in North America. In the first fairway. Every amenity Italy). The many steps of a glori CordeValle) truly deserves its help speed up the process of idea that you are being more you get to the larger. more reassess your li st as you addition, 2006 Golf Mawdne imaginable is available. and if ous tiramisu was created before place on Conde Nest Traveler's any negotiation by transcend than flexible, thereby request important items on your I ist, progress through the negotia anointed CordeValle golf course you don't see what you desire. our eyes---we watched in awe as "Best New Hotels in the World" ing the details. ing the same from them. If you the other party will feel like tion. Each agreement you in the top 20 internationally. just pick up your phone and ask. three tablespoons of sugar for list. Keep in mind this is at least don't rank your list, you won't they have already given too reach will have an affect on the Many more awards have been your request appears in minutes. each egg white was added to 15 a 10 star location and the tariff much and will be much less egg whites in the recipe---and goes along with the ambiance 1) Create a List know which details can be sac remaining items on your list. It Room service is available rificed to achieve the more likely to want to help you may even make some irrele until II p.m. and a delightful we documented each step of thi s and perfect service. Every project or transac important goals. achieve your large goals. vant. Stay focused on the big breakfast ordered the night gastronomic delight with great CondeValle's ultimate elegance tion has a beginning, middle ger picture. Walking into any before will be delivered to your detail. The outcome was magnif and understated panache is the and end. It is important to lay Keep in mind that the negotiation with a clear plan room in the morning exactly on icent. and I shall never be able to reason this place is a Shangri-La out all the details that need to importance of each item on the 5) Don't just focus on and a flexible mindset will pre time. You can choose to have it order tiramisu again: nothing experience. be checked off in order to fin list will change as the negotia yourself vent both parties from getting served on the private garden could match Mama Mara's ish. Write a list of everything tions progress. Be sure to lis As you work through the bogged down by smaller patio adjoining your room. over tiramisu. Reservations required: you could hope to get out of ten to the other party so you process, you will need to con details. Transcending the The importance of the deal. During this step, you know what their concerns and tinually listen to the other side. CordeValle at One details can be a great way to wine pairing is taken don't necessarily need to be details are. As they outline This will provide an opportu Corde Valle Club Drive, San form the partnership that you very seriously by Chef practical. Things that may theirs, it might make some of nity for you to find out what Martin, CA 95046 envisioned when you first Luca, and the fact that yours irrelevant. You need to their big issues are. If you For information: seem far-fetched to you might the fine wines of the be prepared to reassess your started the negotiation process. Phone: (877) 255-2626 or be run of the mill for the other don't pinpoint and address premier Clos ratings as you go. Don't let the details hold (408)695-4500or side. their main goals, you will con LaChance Winery and you back! [email protected] Then make a list of every stantly run into roadblocks their tasting room are thing you absolutely must bave 3) Start small when trying to accomplish nearby, makes a con in order to reach your goal. In Don't jump into the negoti your own list of goals. For more information, venient availability of Camille Bounds is the travel other words your deal break ations with the biggest item on By creating an environ please contact Marc at excellent wines that editor for the Inland Empire ers. your list. You will only end up ment of give and take, each marc@marc freeman.us or at includes many other Business Joumnl and the Westem Walking into any negotia- overwhelming the other side side will be much more willing 641-472-2727. ;::::::.======::;;;:.:~==:.:====------,1 vineyards of the area. Division of Swrrise Publications. BUSINESS JOURNAL· PAGE 18 Seprc rn bcr 2007 Sc pr crnhcr 2007 BUSINESS JOURNAL · PA GE I ------SALES COMPUTERS/TECHNOLOGY Watch Those Speed Bumps! Digital Vox Populi Avoiding Six Common Sales Mistakes By}. Allen Leinberger By: Paul Cherry The art of commun ication phone. It ha s ge ne rated more po litician' put out regular rebellion that no Elvis record has changed in revoluti onary stiff finger problems for blogs to let th e ir people keep or James Dean movie could Not all sales interactions customer probably not be over demanding. even confronta it comes to dealing wi th cus ways over th e la 't decade. E youth than th e fir>! Nin tcndo. up with th em. Of course. you have gene rat ed 50 years ago. tional. yet provides you with tomer objecti ons. They may run smoothly; even the best joyed with your response. but mail has virtually replaced Ba>ically you punch o ut don't have to be famous to There are pages on bringi ng little to no business for all the offer to lower the ir price or salespeople inevitably hit a you will have failed to address the an of postal leu ers. E words from the 9-dig it key put out a blog. It has become gun s to school and which irritation he's giving you. automaticall y throw in product bump in the road. Maybe the heart of the matter: how to mail is easie r to compose. it board on your phone. This th e 21st century equi va lent c lassmates to kill. Morality Sometimes customers like thi s extras. without li stening to the you've hit that bump because fix your customer's problem. ha' spe ll -c heck. and it i' has led to new types of digi of soapbox speake rs in is cat to the wind and anar actually cost you money reasons the customer is upset. you unwittingly mishandled a de li ve red in stantl y. E-mai l i, ta l ' honhand for word s. London's Hyde Park . Anyone chy rules. because you spend so much While you're be in g condi situation, or because your cus 3. Rushing to judgment. why the po"al serv ice h" LOL. for example. means can say anything. Blogs led The worst part is that time trying to please them. You tioned to respond to objecti ons tomer had conflicted feelings As a sa lesperson. you ea rn ed th e name "~ nail lau gh out loud. CU i,. sim to podcasts. which are regu there is no supervision . No hope that if you keep doing with concessions. your cus about a sale. Either way, if you should work to focus all of ma il. " ply. See you. larl y running report s on th e "checks-and-bal ances." All want to salvage your hard work business with them. they'll tomers are learning th at when Web on just about anything. your attention on your cus We should probably state You would not say " I will read what gets typed out and make sure the sale goes eventually reward you for your ever they compla in , they're tomer and hi s or her needs. It 's a few po int s of e-mail eti mee t you at the Burger The 3rd annual Podcast there. through, you must learn to deal loyalty - but let's face it, there rewarded, much like giving all too easy to swoop in to pres quette ri ght here. Usc of all King." You would type, Conventi on wi ll be coming The n there is YouTube. with these obstacles to meet are some customers you just whiny chi ldren toys or treats to ent a solution instead of listen capital le tt ers is the di gital "CU@ BK." The re are as here to Ontario at the end of This is the video equi valent your customer's needs. don' t want' quiet them. For example, a cus ing to your customer's com equivale nt of shouting . many keyboard slangs as we September. and last year th ey tomer mi ght ask you to cut of MySpace, but for the most plaints and the specifics of her DON ' T DO IT!!! had verball y as kids. gave out awards to everyone pan it is a coll ection of Here are the six most com 5. Shifting blame. your price by 5% to clinch a from the priest who said a situation. In thi s rush to cut to People on the other end Pan of the problem with videos of s lacker dudes mon mistakes salespeople deal. When you agree to this daily rosary to a group who the chase, you' re in danger of For the past 20 years. will take things in th e wrong lines of communication is the doing stupid things on skate make and how to overcome deal. you're setting up her re poned o n advances in coming across as arrogant. and organi zati ons have embraced way. In fact , any time you arc use in c lass. Kids have been boards . In fact, there has them: expectations for the next time homosex ual society. iTunes your customer ends up feeling the concept of teamwork. expressing anger or rage or pass ing messages and test been a fri ghte ning ri se in you negoti ate. She'll think all carries most blogs and many her input is unimportant and When things go awry, though, just pique, save the leuer and answers e lectronicall y. injuries from stupid stunts she has to do is rai se an objec are set on a s ubscription I. Fearing the customer's unappreciated. it 's easy to point fingers. re-read it the next day, before where we used to use paper performed for the handheld ti on and you' ll alway> give in . bas is. Voi ced on simple but reaction. Embrace any information Donald Trump's TV series, you send it. There are now and pen and some stupid dis camcorder to feed to You Having only one approach to effective recording equip When salespeople are your prospect gives you. "The Apprent icc ... ; how<> how estimates of nearly a trillion traction. Many schools have Tube. re ~o l v in g customer issues ment, the podcast has afraid of what a customer whether you believe it's valu individuals can tum on each e-mails sent each day around banned the use of phones in Let it be said here that the results in two mistakes: become a new alternative to might say, they end up losi ng able or not. If you don 't have other to protect the ir own inter the world. How many of class to avoid such proble ms, people who run YouTube are radio, although the most pop sales opportunities because time to talk at length with this ests. The boardroom meetings those do you think people but of course. new technolo beginning to take some • You ' re not addressing ul ar ones downloaded from they don 't find out what the prospect. request the opportu with "the Donald" show a dif regret after the fact. gy is always one step ahead responsible control. Not nity to call him back when you ferent side of each contestant 's your customer's real problem. iTunes are usually from customer really wants. For While we are at it , please of the current rules. There is every tasteless tape gets on. do have the time. Otherwise, character. One individual must National Public Radio example, you dread hearing lighten up on the funny stuff. even, I am told, a special fre Michael Vick style dogfights put down your briefcase, close be eliminated from the show • You end up offering more shows. customers say, "Your price is Granted, some of it really is quency phone ring that peo have been banned, and they your office door, and listen to each week, so one gets singled than what your customer really When applied for jour- too high." It's almost a knee funny and some of the photos ple o lder than 20 are no even produced a recent him for as long as he needs. out for letting the team down. wants. nalist credentials for this jerk reaction to offer a lower are truly amazing, but every longer able to hear. It is sup Democratic Candidate Forum Remember, even if you hear When customers come to year's Podcast event, I was price. Instead, be proactive and day half of my mat! is stuff posed to be just unde r the in L.A. exclusively for the story all the time, it is you with problems, do you told that qualifications had try to uncover the unique buy It's better for both you and like that. range of a dog whistle. I need YouTube watchers. bee n tightened up because ing criteria important to the unique and personal for each know someone on your team your customer if, instead of to get my hearing checked. If any of this could be Give me a break. they had to technically con customer so the price objection customer. Instead of interrupt who tries to shift blame to giving price cuts to close the More sophisticated forms channeled for good, these (And that's not to men sider anyone with a podcast doesn't come up in the first ing your customer with your another person or department deal, you really listen to what of computer communication new forms of digital commu tion the number of interior program a journalist of sorts. place. standard solution, let him have in your company? Pointing fin your customer tells you, then have linked to the Internet. nication could revolutionize ministers from Nigeria who the floor and explain his prob gers only delays resolving cus go from there. Slowing down There was a time when Web From the podcast we our ability to share our lem. Only then can you proceed want me to hide 414 million 2. Taking it personaUy. tomers' issues. When things go and listening when you reach sites had chat rooms for peo move on to MySpace. This is thoughts and philosophies with the process of finding a well in your firm, everyone US dollars in my account and a kind of blog-Webcast-pod Sure, in your head you business relationship speed ple who wanted to share with each other. solution for whatever ails him. should definitely share the the dire warnings of comput cast-diary. The difference is know that a customer's bad bumps works better in the long ideas about things like "The There are those who think glory--and when things go er viruses that will eat the that diaries used to have attitude doesn't reflect on your run than always trying to X-Files." that Muslim and Jew, Irish wrong, everyone should share food in my refrigerator.) locks on them and they were worth as a human being. But Beating a Dead Horse. swerve around them. From such humble begin and English, Turk and the blame, too. Then there is the new kept under the bed. MySpace our egos get in the way, and we How do you know when, nings came the Blog. That is Armenian, even Navaho and communications medium for pages are out there for the internalize the customer's neg despite your best efforts, your short for Web Log, if you Hopi, could come together, 6. Theatlng aD customer com high school students. entire world to read. ativity. When your customer customer relationship is Paul can be reached at hadn ' t figured it out. Blogs pixel to pixel, and create a plainls with the same approach. Texting. Parents fear MySpace brings up a problem, don't get beyond saving and therefore 302-478-4443 or e-mailed are a sort of running com new electronic brotherhood because it has given rise to a defensive and explain the prob taking up more time than it's Some salespeople have a at cherrv@pbresults com. It is, simply, sending mentary about just about of man. type of organized teenage lem away. Not only will the worth? When that customer is one-size-fits-all approach when typed messages over the cell anything. Movie stars and If only. BUSINESS JOUR AL ·PAGE 20 September 2007 September 2007 BUS I Banks in the Inland Empire Nu11lt.t>d h_\ ft~ta/ ~ \\SI."Is as of \larch Jl.1fllJ7 conturut•tl 011 p~ . 3.? llanl. ' am~ l an~o:ibkA~b " lan~t•l,.e Ca J >i l a l llm~1hlc Catmal Ki,k-na..._"'(l \ car to l.htle IOJI I ocal h t_'\'uthefllth.• Add~ (llt-Mdquartrr.. ) ( S m1b ) ($ nUl!> I N.a!HI Caplla l tblio lnrome \ ddrc') fl.l-.. ) ifdif/trtnt Cil) . ~ta l e, lip ( $mih) Cil,. O.,t11te , /ip l'hon efl-a\ t- .- \· l a 1IAddr~ u.s. Bank 205,034 ·n~ 12.480 202 b087 1011% 1.060.01«) Uan. t-:ngnnffinuxh Mgt 800 ICOlk1 Mall 2nd Floor :!7.!8.0 Jdtcr...m A\e, 'itt' 100 Mmneapoh~o . MN "iS402 Tcmttul l inton S.nk o( Calirornla 'i:! .l00'i97 4,!180'\6 SOM IO .'ill 1409TI Gretot R. Adamo,on,/Rcg .VIl/("nmm Jl ,ml. mg 2. 400 Calif(lfllLd ~~ l4011(kh "' · ''" 60'i Sdn Fr.. nca~u. C: A 94 I~ RI\Cf'\tde. CA 92.'501 (9:'i l ) 121-1!l:~4fl21-'8'HI greg adJ.n~<.on(alubl.ll: UMn BukoltlleW~ 'ii,0%48\ 4,684 488 91611 111U I \'i 01H Linda V. Reed/Br:m.:hM,mager/V 1• J. 180 Montgomery St. 12:'i4'iCo:ntraiA\c Sml FJMCISoCO. CA 94104 Chmo, CA 917 10 (909) 6!7-76011627-6010 Cit) NatiOnal Bank I4, 1Q'i 71Q 1.19\ HI ••06 ll 247 'i2'i2U Karl'n Can e r/Br.&r"K:h \l.tnager .aOQ "-; H: O\bul') Dr "WK4 Ct'ntraiA\t' F\(.'\t'rh lltiJ,. CA 9011H RP.er.u.k. C \ 92'i06 !9'i l ):!7b-MIKJOf!76-887 c.ufonda Bank &: 1"ruM 9.881 682 7ll918 7 427 11.714 42069 l..ot"ie Schu~brrJCIDr.anch Mgr 5. 4120 1A Jolla Village Drwe 4161'i Wmche.lo tc r Rd San Dreso. CA 92122 Tt'maula. CA 92.WO (95 1) 296-2422/296-2412 l'iChulcnbc(n tiilbt com Bank or A.mt'rka 9.K-!4 706 M\9f>..l'i h'i:!f.) 16 I l6 '111 UarllMn W: obln-.on .. 16~ 14th Street I L Mrlt I~' /South"'c't Ot\ he~.: Rt.,.ersKk. CA 92501 (949) 760-l69 1 fl60...t~0 b.1rb:ua I robm-.on(a.b.Jn~of.trncnt:a t:Ofn Fftt ..... An-t 9,781.944 832.228 8.501! 10. 14'i 24972 Di.ana!Ajl 7. 7110l...amoniiCAve. Rr..nch M :m<~gcr Rivenidc. CA 92.S09 !9'il) l61-6480 Ci1iu:ns BusiM:M 8aak 'i,99S 492 410969 7 IS'i 11167 164lK C hrl!>lopbc!r D. M )t:r\' .. 701 N Ha\en AH:. ~lc 1'\0 '~"dent/ n~o OntMIO, C A QJ7(,..1 ('Xl'J) 98()..4()m,481-2110 Ra- 4.751 338 657.063 11829 16124 2.567 Mc't Stearmaa .. 4200S O:d. St Ste 3 10 Exccuttve VP Palm lksert. CA 92211 (760} 7764 1001674-2:'il6 PKilk- W~1crn Bank 4.717.'i8:'i 'i\9 '61 11\R'i 11242 l2 'i\'i M ike Perduc.'Pn:,JCI"O 10. 900 Cllnterbur) PI 27'i4 1 Yoet Rd &.:oodtdo. CA 92028 lcmccul.t, CA Q2'i91 (9'i I ) 691- 'i2'il/691 'i26'i PFF..._Midn--.; 4.429.283 386.:104 8.722 II '206 11 .808 Ke,·ln McArtbe II. 3SO S. Oarey Ave. l">re.,Kieni/CEO -CA9t766 (909) 623-2123/620--0296 I.Jrry.nnc:[email protected] ~)'ard Bank 2.241 146 254 200 l ll.t2 12 .on 1.1(1-1 Norman Morale\' 12. 200 South ~1a1n St .Sutle l"ii l'rc'ldcniJ'CEO Corona. CA 92882 (909) 739-fJ'W0/278-2444 nmorulc..(a lillte)'drdbanl 'om 2.007.011 206.722 t0.300 14_346 4170 ...... tJ. 790 E. Cokndo Blvd. 200E.CitrusA~_ c---~CA91101 Redlands, CA 92373 (909) 307-8100(793-36.53 muir:[email protected] Wdb far-go Bank 1.489 801 180917 12 148 II 8 12 7.776 Sl\4:11) ftMman /Rcg100al PrcJ.!dc:nt t<. 420 MontJOfTIC=ry St 1000 !..al e~ Dn\e, Suttc \O'i San Franct~. CA 94163 Wt',t Covtna. CA 91710 (626) 919-122 11626-9 19-8128 t.26U19 t38.2(,() 10.932 11.019 4.844 ScewJ- 15. 27710JelfenonAore .• A- 100 ---T...... CA92590 (9()9)694-99<0/69<-9t9<-~ Pacifk Mu-cantlle Bank 1.0.53.837 82178 7.8.5.5 II 036 1711 l...ou Malt-sci/Semor V P./Manager t6. 949 South Coast Dnve. Th1rd Floor 1257 Ea."' Guasu Rd . SuttciiO Costa Mesa. CA 92626 Ontano, CA 91761 (909) 917· 727.5/190-6404 lou.malc...ce@ pmbank.com 566..5t8 62_252 t0.919 13.-406 3.482 17. MS N. e.tid Atte. ReaKJR&JV.ccP'resedenl ----c..io, CA 91762 (909) 913-<6001292·287t sm.illel@network--... U:II..COnl NIA =Not Appl~eabk WND"" MbtJd' Not 01sclose na=No-t A.wuloble. Statul1~al data pro\•ided by ~rFmancwJ . Inc. ( Figurrs from March 2007 J A./I othu 111-formatlon prowded by banks lured. We bdie~-c tht' mfor· malUM to be tKXwrale and rrlwble, bw bec:auu of tM posslblluy of human or m«Nuu~al rrror; liS ac-cwrocy lUid ~omplele~ss are not gWJraltJud Inland Emp1re BUJ1nus Journal. PO &x 1979. Rancho CucamonJla, CA 91729-1979. Researched by JtJMtte Damuut. Copyngllt 1007. eptember 2007 September 2007 Larger in f!!Very dimension. the all-new 2WJ Tundra can truly be considered a full-size truck. Wrth an available 5.7-liter i-Force V8 that makes 381 horsepower and 1.01 pound-feet of torque. Tundra has the power to get any job done. Designed. planned. engineered and assembled in America. Tundra has a long list of standard features. Uke the Star Safety System. tailgate assist and many features not available on the competition at any price. But best of all it's a Toyota. Which means f!!VeryTundra comes with Toyota's legendary reputation for quaUty. dependabiUty and rellabiUty. To learn more. visit your Southern California Toyota dealer today. TOYOTA DEALERS OF SOUTHERN CALIFORNIA WE MAKE IT EASY. Scplcrnbcr 2007 BUS INESS JOU R AL • PAGE 25 Inland Empire's Largest Hotels llunl..f'tl h,\ ,\umbutJ/HmmH cotltuuu·d mt p ~ 2 7 llutd I or Hoom) Tol al \1~1 i n l( \1a\. "-<1· tt. Rale M an~ Amt'nilie<. Top Loc-al t.l.Kulh e Addn.~ I or S uiln ~, . R t \hlhit Are• • \fll)~ Tit~ Cii).Stalt,/.ip l ..a q~:~t Group ~asona l Phone & f 1n E-Mail Addrn.s Marriott's Oeserc Spd n ~ RftOrt &: SJM~ HK4 !51.000 2-1 .8 16 $175-495 B,C,CR,F,t'"P,G.GS, Ke.n Sch•artz 748~ 5 Country Cluh Dr 5I .. 1,050 U , I , I ~, P, R ,T, W General Manaaer Palm Dt-.sc n , C A 92260 {760) 34 1-22 11/341 -1 872 La Quinta Kt">>rt &. ('luh !!{)() 66,000 1.70() S22 'i -1.!'i0 R.C.C K,I-', FP,G,GS.II.I.I., FugkllkMki l. 411-499 F•~nho.,.,cr Dr 11 7 l.l'li.M"l N.OC,P,K ,KS.S.SK.sT.T.W GcOC"ral Manager l..d QumtJ. , C A 92:!~ (76()) '\6-$-' 111 /564-7625 Rrnal.ssancr Esmrnkia Re-sort 560 52,000 1 ~.500 S l39-399 8 , C. R,F,FP,G.GS, BobWaW. J. 44-400 ln II~ au GrurKI Champkln.\ R,..;ort 41W KK.OOO 20.000 S99 1.20:I674-41S4 Westin Ml.Woa Hills Resort 472 65.000 17.325 $115-215 B,c,F,>'P,G,GS.H.IJ• •N ,OC, Kra Pilgrim 5. 7 1333 D1nah Shore Dnve 40 1.500 •May be Se-asonal P,R,RS.S.SA,sT,T,W Genen.l Manager Rancho Mu-..ge, CA 92270 <760) ns-59ssn70-21JS l)oublto'l'tft Uotr l Ontarkl 461 l'UXXl 12 .800 S84 184 R.C.CR.t',f'P,GS.II.I.L. Bassam Shahin 6. 222 N \ulC)·:tniAH: 21 2,00) "'',OC, P. R .RSS.SO.ST. ~ . X General Manager Ontano. ('A 11176-1 (9{)9) ql7-0900!9l7..()99Q alan latc@h•lton com Marrioll's Rancho L.a.s hlma!i Resort & Spa~ 450 4 1,000 12,900 599-299 B,CR.F,FP,G,GS,H,I, Vlc:torWoo 7. 41000 Bob Hope Dr. 22 1.9SO I.,N,P,R..T,W,C Genenal Manaaer Rancho M•rage. CA 92270 (760) 568-27l7/S6S-5845 l'alm Springs Ril' it-nt Resort 4)9 50.000 19.670 .SM9 ·2 19 H.C.t"'. f'P,GS.II,I,I., Jim M11nkm 8. Jb(K) Nonh lndmn Canyon Dr 16 1,000 KR HliiO\ N,O<',P,R,N.S,'I'.X Managmg Duectm P;jlm '\pnng'. CA 92262-4002 (760) :t27-8lllf\2:'i -R'i72 Jmanum(a:~nv com hchanga Resort and Casino 437 40.000 41.000 $ 109-469 B.C.CR.F.FP,C ,CS,II,I,I., John James .. 45000 Pechanga Pkwy. 85 2.000 N.P,R,RS.S.SA.SD.W Gcnenal Manager Temc:cula. CA 92592 (95 1) 770-2500J69S-74 10 Hilton O ntado Ai rport 1()0 l:'i.M'i :000/4 16-2973 both Po1nts & M1lesa for the same stay Pn.lm SpnngJ. CA 92262 • Complimentary outdoor parking at more than 2.700 hotels worldwrde HlltoaSae...... ,_ 251 13.000 5.000 $11G-27l P,GS,Jt.W,H.aS.CII.l,S,X,SD, • 15,000 Sq. Ft. of flexible meeting space • Conc1erge lounge for HHonors guests 17. 285 E. Hospitality ln. 12 600 FP,--...-...... ,. Ooaenl,..._ San Bernardino, CA 92408 _ _ (909) 889-0133/311_.299 to accommodate groups from 12 to 760 ® . -- • Complimentary shuttle service providing Shenloa Suites t'alrplu 247 11 ,000 6.400 S89- 199 B,C R,F,FP,GS.H,I,N,OC,P, JohnGilbm 700 North Haven Avenue 18. 601 W McKmley Ave. 247 500 105.600 R.RS.S.SA.SD.sT, W,X Otrector of Sales &. Marltetmg transportation to and from the Ontario Hilton Pomona, CA 91768 (909) 662-2220/622-1028 Ontano. CA 91764 • 909-980-0400 shen.ton.com.lf&Jripe.J: International Airport 24 hours a day www.ontariohilton.com Ontario Airport 1•-.l NIA z N01Applll'tJIM WND - ~uDuc-loM *' • ttofawuiabk "TM~IIIdtttJ/Jo\Yiul-.obfuutc'tJjrrllftdw ~.slulnl Todvbr.#a{OMrbto-~dttllf/onfttoniMS¥flll«lutii:CWlWIU1~,_,., W1Wri:'WI"1q/onU.IIIIIIIt 10 ~ ~~b)o711M~ t:;';; ~ Clltd l)JJOI~ wron ~ o«wr 1'kt« .-ICOI'Jft'hON t11 tldtJiJMJtU Off~ ldkrlvod 10· 1M I Ewf1ur Blu111W .k/tllntDI, PO. Box • Rottdto C~ ~ 91719-1919. Sc pt c mhc; 2007 BUSINESS JOURNAL • PAGE 26 September 2007 BUSINESS JOURNAL · PAG E 27 ~1 ,.\. N :\. Ci E J\1 EN 'I' Inland Empire's Largest Hotels Huul.td /1_\ ,,,,,.,. nf llmnm 1 ol/ltllll('d wt p t: 2'1 IIOit'l I ur N oom~ l"otal \t«'hng Ma, .!- petitive advantage. problems so we can all work on this in order to ''look good" or in your department?" H " Husr~u St-n'Kf. C=Cnnn,.rgt CH-CoMplrMnlllJr. (OIIll~••wl Hrr-ukfcul, CH=Complln!fNIJI) Cnt:'kl4111 1f~J~<~. CR-=Corpowu Rain, 1-#·wvu f arllm. fP=I-ru Partin~ G=GoJfC(Jfd~ GS:GiftSNJp. H =Hattd~J Hoonu . l=ln-Roottl MQ\-~J It's not that tracking per them together. .. Of course. the sati sfy personal interests guar • "What is your greatest L=l.iJwrl(,.,.\ = \'ordmoLnl( R{l(ft.!. OC:::-(Noklt-Ct~~mn!1. p , p,"l(l/ R=-R,.ll ". I .· \. N .' \. ( i I -~ l\ 1 F N -I' Cuban cigars ... an.: une nforrcahlc b) the L .S. 11 had to be from llavana. The 'pokcsman Aaron Mc Lear govemme nt Ollhllic of L .S. ho r Dom1nican-madc Partaga' man noted. "There ·s no way o f <"OI/ ItfiiU'd }rom Jla~e 1-1 dcr,. But IlN de th e L .S .. th e ufac turcd h) GcrlL• ral C 1gar m ;l) tc ll111 g no" bccau ... e he ... m o ~ c d Embrace Mistakes So Your Organization Can Thrive nued State\ m a) legal\) pu! OFAC coul d enforce th c'e rcl a not he t.: \po rt ed for 'ale ouh1dc 11. .. The next move. if any. ,.., up cha'c C uh:t n o n g 1n gi.)Olh . ti\CI) recent regulatiOn' the L .S . hccau'l! 11 v.ould to O FAC. by Marsha Lindquist inc luding tobacco and alcohol "'ucd September 30. 2004 mfringc on the C uban trademark produch . rn a tlmd countr) for v. ith I me... or imprhonmcnt in C anada and other countnc\. Don"t "> that those c igar- ''Creativity is allowing exploring all options "ith a he saw the reaction of hi , audi appro<~ch . So consider mistake, pcr-.. onal u ... e OUhllk the nucd urllkr Fcdcral Ia\\ . Sc h" artenegger·, people 1m mg gu) , at th e Inland Empire yourself to make mistakes. Art mind open to the possibilities ence. he reali7cd hi~ mi stake to be innovations. and rather State'). The an-.wcr i.., no." If the c rgar purcha,ed tor aren ., ... aying whethe r the c 1gar Business Journal didn't try to is knowing which ones to that you might ordinari ly di , and wa ~ able to recove r with a than punish talented problem Of c ouP~c...: . \ Lu.:h regulation, Sch\\·al7cncggl!r wa\ a Partag way--the way that leads to order to avoid a mistake is tive. al. Shenton Ontario Airport Hotel 164 ,,000 3.000 $79-190 B.C,CB,FP,N,P,CR.I.R. BonoleGanleer glory and success and the mis never a good idea. because you l8. 429 N Vineyard Ave 60 t',LJI,C H, W,X General Manager Ontano, CA 91764 (909) 937-IIOIJM37-8028 take that brings failure and still have a problem' Try to 'ce • Form a Mistake of the • Explore many facets. shame. No one wants to seem that, in creative problcm-,olv Month C lub. Make light of There arc an infinite number of Indian Wt'lb. Rf'SOrt ltottl I ~5 6.000 -'.KOO S ll9 -299 C.GS.T, R,f"P,GC.B.CR.G, Brad W•inwr 29. 7 6 ~ 66 1 lhgh""a} Ill ,. 180 CR,t ..C H.CK.N.P.I.K.L.It ,X Gc:nc: r.a.l Mw1agc:r as if they don't know what ing: there\ no >uch thing "' a "-Orne mi~.otak e , . To help c reate a po" ihilities. approac he,. o r lr1 ship role, the pressure to be allows creative mind; to reach no longer con, idcred the end o f Open your mind and tap 1111 0 Northwoods Resort 148 9,000 4.000 $109-599 B,C.CR.F.FP. Lynn &.Iter right I 00 percent of the time for new heights and come up the world. hand out monthly your employees· creativity to Jt. 40650 VIllage Dr. 9 400 GS,H,l,L,.N.P,R General Manqer B•g Bear L...akc, CA 92315 (909) 866-3121/866-1451 feels even greater. with some amazing ideas. humorous award; to your peo explore ALL the option,. In a [email protected] As children, although we're Unless you're consistently ple (and yourself!) for bone brainstorming ses, ion. brea~ a La Quintll Inn & Suites Ontario Airport 144 67'\ 6H ~ 79 149 t'P,N.P,CB.H . Altunc:kr Oh taught that ''accidents happen." receiving nothing back from headed moves. Make it a mat large group into smaller group' Jl. 1555 Inland EmpuT Bl \'d. I.W "0 w.c.ca.u-.x Genera! Manager and to try. try again. we're a lso problem-solving employees ter of pre"ige to be in the to generate ideas. and then Ontano. CA 9 1764 (909) 476-111 2/476-11 2 1 lqO 170gm@laqumla com taught that mistakes are some but new and different flops and c lub';, good co mpany. rather impleme nt the top three of the thing we have to "pay for. " and potentially damaging failures. than a ' o urce o f humiliation. many, rathe r than just one. Best Wcst«ll Hflitqe Ina 107 2JOO t ,300 $94-159 B,FP,N,P,CB. 31. 8 179 Spruce Ave. 8 175 CR,F,H.I Gcoenl M.....,. we rarely hear stories of any consider the virtue in their bold Wait an appropriate amount of Assign teams to each option, Rancho Cucamonga, CA 91730 (909) 4(;6..t lllext7 t(V4(;6..3876 good coming from efforts that action instead of over-thinking, time--perhaps a month or so- and you not only encourage Ayres Inn ---- 101 750 N/A $250 Full Bufft-1 Brukrast, Lury E ~ i ng go wrong. Though inevitable, analyzing a problem to death. after the mistake occurs so that healthy cpmpetition. but you 33. 2260 GnffinWay 0 30 Enning R ~fresh men~ Genera! Manager mistakes don' t have to be and spinn ing their wheels in the recipient has some perspec also empower your people. and Corona, CA 92879 Comp. Guest Laundry. (951 ) 734-21401734-4056 EnrciSJr Room [email protected] "fatal." In fact, making mis inaction. They' re charging in, tive on the incident and is you stand to generate two or takes, and allowing your peo exploring, and taking risks, not amused without feeling even three great solutions to Qu.Hty laa 80 1.000 N/A WND CB,CR.FP,H,N.P,X DooNa 34. 165.5 E. 4th S1.0 50 Ge....t...._ ple to make them, can generate wasting time mulling it over ridiculed. Also consider for the problem. Ontario, CA 91164 (909) 9116-889111'186-13TI amazing, positive results. and finding new ways to cover membership those who were If you act on as many HoiNby Inn Big lkar Chatn~u 80 2.700 1.200 $99-300 C R,F,FP,G,I,L,N, Slant.. Whe n you simply change their behinds. able to turn mistakes from an viable ideas as possible. more 35. 42200 Moonndgc: Rd. t50 P,R,H Gc:nc:ra.IMan.t.get' your perception of mistakes, embarrassment into ;,ome thing of your problem-solvers will B•g Bear Lake:, CA 923 15 (909) 866-8988 you can see any undesired • Model it. Take risks positive. or at least something feel validated. a ~ if they Ayres Suites o.tario at die M-. Mill 0 2,222 1,190 St2S-375 FP,N,P,CB,R, Olotoo- result in a positive light. For yourself. Great thinke rs. that everyone can laugh about "won:· in,tead of ju>.t those 36. 41370 Mills Circle 138 80 ca.t'.X Gcoenl,.._ Ontario, CA 91764 (909) 48l.mG3/4tlo4-260l example, Thomas Edison. who inventors, and entrepreneurs now. who "tpported the one cho,en 0 1.000 N/A $99-2 10 B,FP,N,P,CB.CH, S.,.jay ....., famously failed many times know that many mistakes idea. Abo. you · r ~ r~ ad y when AmfliSuiiH Ontario Mills 37. 4760 E. M1lls C1rdc: 128 57 H,Cil.l,W.F.X Gc:nc:ra.l Manigc:r' before his world-changing suc almost always precede a great Reward innovation, Solution #I doesn't work--you Ontano. CA 91 764 (909) 98().220(),980-4433 cesses, believed the re were no success. Albert Einstein said, Ross Perot said, "Punishing don' t need to go back to the CoMtrySidoSeltos 1.365 t.365 $71-150 P,H,Cit.FP,N,CB, such things as mistakes, only "A person who never made a honest mistakes st ifles c reati v drawing board--or when a new, ll. 204 N. Vmcyard Ave:. t07 50 a.ca,r Gmen!M- eliminated options that brought mistake never tried anything it y. I want people moving and similar problem arises. On1ario. CA 91764 --(909) 937-9700 new." Allow yourself and your shaking the earth. and they're Remember. though. that B= &tl•~tt~ Stmnr. C=CON'w-~. CB =C~ COII/IIfCtJOl /Jrrokfast. CH=COIItplllfW'MOn C«i:JaaJ HOIIT, CR=Coqxxou R01n. f=f•~JJ FQ('Illf). FP =- f"" Pcrimt. G~C(JtlrY GS=Cift Sltop. H =H~ Roo-u. l=ln Roorre UO\w J. him one step closer to his goal. ~lAwl,t.N=NOII-~ Roonu. OC=Owstdt Cak"'*l. P=-Pool, R=RukJWTJIIl.. RS=ROOM Sm 'l«. S:Spo. SA.....sa-, SD:Strutw ~ SR=..Situm ROOfff.. ST'zS.akUut Trlnuklft. T=TtfW.I W= ~ P~~ X=Trmsftnfrot- ,Ot;NrtstAupon "There is no such thing as fail employees to make mistakes. going to make mistakes." you want all contributors to NIA • Hoi Appiil:obk WND. 1b1W 1101 l)udQfc IICJ • NJtavculDbit. ne ~"' ~ ~'f' lut M-1&S obfa~NdjruM 11\t C't1MpMiu lultd. To IN t::rt:~ tlv .,.,_,.,ltd ISGIC'r'IUU8tiU1/79.j IIIIW. wr.rk nW'!tfurt ,-..,.to ure," he claimed, "only lessons Model risk-taking behavior to Organizations need to take feel heard. So be sure to i979.~~~t=~..J~trrrln~«'lW. i'lbuflt'Jtd~ortUdiftoru""~ M: 'l'Mlit«RREilflw6ultasJOWJtiiii.P.O. 8ru 7'9.Rwtdt!OC~CA91729- to be learned." others in the organization, and chances in order to move for explain to those w hose ideas With the following tips, they' ll follow suit. ward. An overly cautious or were not used that they might GABRIEL you can encourage a culture in One CEO made an uninten punitive corporate culture will be used in the future. and that Reliable & Timely Service Nationwide your organization that values tionally offensive remark in the ultimately suffer in numerous they're welcome to continue to r ~ 866 - 4 - PHASE I • 951- 545 - 0250 the good that can come from course of a presentation. When ways from its "safer for now" U ABRIEL cominued on page 33 ---- w w w . g a b r I e I · c n v i r o n m e n t a I , c o m BUS INESS JOURNAL · PAG E 30 Se pte mber 2007 Sept ember 2007 BUS INESS JOU RN AL · PAGE 3 I Environmental Solutions in the New Millennium en vi ron mental structu re wi ll be pu,hed past the technologies. I 0. E nvironmental need: breaking point. A qualit y of li fe 5. Conservation: An c>. tab With traffi c blocking our road Hy }oe Lyons solutions ... ba l a n c~ between jobs. hou; ing li;hed interest in protecting and way'> and cloggin g our air. change continued from page 30 and cnvtronrncnt is paramount to preserving natu ra l rc-,ourccs " needed to bring in job,. take Traditi onal! ) e n v iro nm ~ nt a i a ;ustainable fut ure. GVI wi ll pro (Multi-Spectc' Habitat people off the freeways and pro IM S and devd oper !-> have OCc n menial fo rce' to bring n ~w job>, vi de the reg ion with a clear brand. Co n ~rva ti o n Pl an. etc.). mote clean industry and qualit y exact op po; it ~s. Not unlike fi re greater opponunitie>. and a hi gher a cohc,ive qualit y-of-li fe foc u' 6. Established Industries: JOb' th at can ' uppon the environ and icc. day and ntght. Yankee' quality of li fe to the region. and a ' ustainablc economy. Kramer Juncti on\ .... olar famv~. ment we want in our future. OS U DERTHESTARS It goc; on to explain th at a and Red Sox. or in my ca> ~ . the ~TIIIUPI'GIT THE UIIRIII&ffiABlU FiMJNDA11011 Loc ~ yers plan include; a top llcliostate \ thennal electric fam1 C leveland Brown' and the movement i.-.. un derway to bri ng I 0 list of environmental issue' 111 BaN ow. Palm Spnngs' wind Of co u ~. you can 't accom Pittsburgh Stee lers. You just green technologies and .., u ~ t ai n th at mu; t be add r<">.ed. fa nn>, Salton Sea'; geoth cnnal plb h all of thi s ju' t by building would not want to in vite them to a bl ~ practi ces to th e Inland fann. Phoeni x Motorcar\' electric new golf cour\e,. TI1US we come the same pany. Empire. T hi > will reduce th e I. Unpn>ccdcntcd growth: 2 car company in O nt ari o and the to a company known as MBA. But thi> i> the 2 ht century region's long commutes. under million new res i de nt ~ will move Waste to Energy plant in MBA i' a com prehcn; ivc and the va't amount of avail able ut ili zed resources and non-cohe h er~ 111 the next 15 year\. Romohmd. to name a few. environmental planning service.., land here in the In land Empire i, sive bu s in c~s and land-u"ic prac 2. Land availability: Space 7. I ntcrnationa l interest in finn ~pcc i a litin g in environmen r•pidl) di,appearing. THE ti ces to tran>fOml Ri ve"ide and is avail able to buil d fac ilities to green technologies: TI1c prime tal documentation, planning. and Endangered 'pecie' habit ah Slm Bemardino Countie> into a accommodate the Green Valley ti me to Implement the vision. natu ra l re..,ourccs management. are ta king up va lu ah lc .... pace place where sustainable economic lmtiati vc. 8. C limate: Sun; hinc and MBA actu all y has eight branch development and qualit y of life \\ hilc dc \ do~r-. arc di"tcovcrin g E GLISH 3. Infrastr ucture: Proximit y consistent wi nds; the region ha; offi ce>.. inc luding San that joke' about K-r•t harbeque' go hand-in-hand . to intcn, tate freeways. rail sys the ideal climate for many renew Bern ardino. as well as Palm are not &:L' funn} a.., they v. ere a The GVI is con, idcred impor tems. intemati onal a irpon~ and able energic>.. Spring' ru1d Irv ine. decade ago. trull because Rivc"ide luld San pon; already exist> and can sup 9. Market demand: The Arc deve lopers confused Bern ardi no count ies arc expec ted Expansion here in our ar~a BEAT/ pon bu>. ine>.s here. Southem Califomia region is par about the late'! environmental has taken on a n ~\\ color. and that to grow by 2 million new resi 4. Education: 17 coll ege; ti cul arl y recept ive to environmen regul ati ons? Or. perh aps they're color is green. Environmental dent >. in the next 15 yea". and un iversities arc in th e area , tal conce rn ..,, prov iding a large in need of environmenta l ass b- Without the jobs to employ them. many with research and pro consumer ba>.c fo r green indus green. cominued on page 32 Thus is bom a new industry. GE ERAL the region ·s already strained infra- gram' impon ant to these nev. tries mov ing into the reg ion. The environmental consultant. One such person whom I spoke to recently helped to take a Fraa Show & Confaranoa ~ ar upon the land. that had been a Corona rock quail). and conven the area into a habitat for K-ntt.' and bobca t ~ and red ; bouldered hawks and built the best po"ible overl ay to the site. 'West Coast Facility A golf course! Granted. it is a bit unnerving to be poking around for a lost ball Engineering Show under a sign that says .. Beware of Rattlesnakes:· The issue has become so important that the California State October 1 7 & 1 a, •o7 Treasurer, Bill Lockyer. recently came to our area to address what LA Fairplex Pomona, CA was dubbed a Green Valley Initiative. This is not an initiative that you would find on a ballot in the voting booth. Rather. it is a concept that would define the Inland Empire as environmentally friendly just as Silicon Valley up OFACLOWII, north is computer friendly. Its vision is an enhanced quality of ~~--~lr-lllt••-10, I COIFESS, Sponsored by: Produced by: life coupled with sustainable eco nomic growth for the Inland -~11-IBI,IIIi'YOifRE COOL FAtlTSMDAU., rj FE 1::\ciLi r J ~s Empire ENG I NEERING. The Green Valley Initiative is described as a plan that integrates social. economic and environ continued on page 31 September 2007 BUSINESS JOURNAL • PAGE 32 Se pt ember 2007 BUS INESS JOUR AL • PAGE 33 environmental agencies. MBA believes that their Improvement center because of struction of a retai ning wa ll using embrace from now when the tec hnology ferent from what we DoubleTree ... team can move projects forward concern; over du". vibration. and auger-driven pilings rather than a or the c ustomer ba'e is ready ;oug ht but even better? continued from page 39 solutions ... expeditiously. because. they tell noise that had been raised by a poured fo undation and pile-driv mistakes .. . for it. • How can we apply th at ing. cominued f rom paf.:e 28 lesson to future projects? continued from page 3 1 the Business Joumal. .. that"' what neighboring medical facility. The But if you think everything is • Be a Monday morning we do best. ·· complai nant was also concerned Under a \Cparatc initiative for contribute idea' for future proj finished. don ·t answer yet. q uarter back. C huck Jo nc'. the The Best Mistake You lance and don ·t know where to The En\·ironmental Business that large trucks would interfere the ci ty. Hendri x also developed ects. Although Shahin te ll s the brill ian t creator of Bug' Bunny Ever Made look. MBA·s staff of biologists. Journal (no relation) ha> been so with the operati on of the medical an Air Q uality Mitigation and Bus iness Journal that. and o ther beloved Looney G rea t can botanisL~. wetlands and regulatory impressed with MBA's contribu fac ility\ magnetic rc~o nan cc Fugiti ve Du>t Cont rol Plan to • Sweep a nd save what's inn ova ti o n ~ .. Everythmg has been g utted Tunes characters. said ... ,t ·s the eme rge fro m crea11 ve problem specialists. restoration ecologists. tions to cleaner air in the San imaging (MRI) machines. ~ h ow how construction c mi ~s i o n ~ o n the cutting room noor. o ut :· he has more on hi s li st. So "um blin g th at let u' know ;olvi ng th at explores many archaeologists. paleonto logist' Bernardino area that they present After carefull y evaluating the would be clo,ely monitored to Originality and c reativit y are far the five-year project has cost what we·re really looking fo r. .. op ti o n ~ in any ~ itu a ti o n and and environmental planners can ed MBA with their Project Merit complaint and planned construc assure compliance with South the natural result ~ of an envi over $ 15 million and the job is Mi:-.takcs can be a learnin g e ncourage' forward-thinking help to g uide companies through Award .. for its role in addressing tion practi ces. Michael Hendri x. Coa:,t Air Quality Management ronment that permit ~ and still not complete. As I men experience. -..o don 't forgct to c reati ve mind> to try to imple the process. air quality problems associated MBA·s air quality and noi ~e Di ~ tri ct :-. tandard-,.. A\ a .... rc\ult. encourage) mi~takc:, in the tioned. some of th e rooms need look at the positive. Review the ment even far-fetched iclcas. From assisting prospective with commercial dcvdopmcnt in assessment section manager. rec these plans went we ll beyond contex t of problem-solvi ng. to be finished and have the flat e ffo rt s of those in your o rgani When you •top fearing mi' land owners with the due dili the City of San Bernardino:· ommended ru1 innovative ~o lution standard practices and helped After brain-.,torming "cv-.. ions. screen TYs installed. The t.ation w ho took ri -,ks and takes. and even introduce gence proces; to managing large. The cit y had suspended a that used only ; maile r. rubber ~c ure a crcat1ve -.,o lution to a th ose ideas th at you reject and Courtyard. with its fitness center turned o ut well . rather th an humo r into the proce;s. you·ll multi-disciplinary development grading permit for the develop wheeled equipment near the facil do not imple me nt may turn o ut and gazebo will not be done until continued on paxe 35 o nl y focu, in g on a mistake's learn that th e effo rt is o ft en projects through governmental ment of a new Lowe ·s Home ity in combination with the con- to be. at 'ome point . the m% t November. That alone is another doom; day potential. more impo rt ant than the end forward-thinking 'on of inge $ 1.4 m illion dollar project. Ask questions after the res ult. Among the many Banks in the Inland Empire nuity that will bring your com When done there will be outside effort ha' been made: rewards for your orga ni za tion RanJ.,•d b~ Tt~lttf \ \\t'h U\ of \tar< II JI.11JfJ7 <011111/lH'd from pr,: 20 pany fo rward. If you need a banquet seating for some 250 • What le;;on; can we learn will be a ' uppo rtive atmo; new idea about how to do people for weddings and special Bank ' nm~ Tan..:lhk- As..W'b Tnn~o:•hlt· Cupih•l Tan..:ih l ~ C upi111l Ri.. k-lltbt-d \ 't•a r to l>utt' lOp Lucul .. \l'C illiH·Il •tlc from our mi ~ take s? phe re of teamwork, in which Add~ I llndquartrr.,;J tS mil,) tS mil'J N. ~o~ l lo Capilal K.atio lncomt" Addr"'" II ... . ) if d!J/f'ftnl something, for example. and gathe rings. In case there's a Cit_, , S1a1t, .lip 1 S mii,J ( ' u _, _:O. IJ~It•. /ip • H ow can we recover most you and your people no longer t'hmw/ .. a.\ the team agree~ to choo-..e just change in the weather. a giant effecti vely from thi,·> fear mi ; t a ~ c> but fca rle ~> l y try t - \hul •\ddn"l> onl! of the many ideas generat tent will be standing by. • Why didn ·t we get the your best in any circumstance. H9.726 :";7.811 10 l:?9 1'\_019 ed. the \ tufT o n th e c utt ing U> Dnert Com•unit} Bank ll::!:'i RONIIkl L Wll Am~kan S«urit) Bank 416.H2 46 176 11090 11.036 2211 Juu \'~r plarw:k t' 12J E. 9th S1rce1. Su•le 102 ~ VP~bn.1g~r "'· Upland, CA 91186 (9091 9 19-25J'\1')82-8119 Having trouble keeping your website up-to-date? JH'rplanc L c(Wam~banl com Does it take forever to get your website updated? Tbt Bank or Ht'fflet 196'\26 Wol\1 H 67H Jf)l'\7 ! ffl~ Kt•Hn t' arrl'nkopf 21 . _nl~ 'iun ny~Kk Dr Pt~~ltlcnt Is your web staff overworked? 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IFil.,.,fr- Mtudt 2007) All-..,.,_ fi"1VldN by l>oobll.rr.d. 110 M/iev< tM ,,.,. www.mindseyes.net _,,_....,_tllttimittbk.bw,.._ofdvpouibilisyof-.,..,-.-.~ua«ffldC1tlltll~,..-__..utobtti~-"'- P. D.Box 1979./fmochoC"""'""",., CA 91719-1'779. - by J_,. Otttoilttt. c.,n,1u 2007. BUSINESS JOURNAL • PAGE 34 Sept embe r 2007 Sept embe r 2007 BUSINESS JOURNAL • PAGE 35 :MC>TIVATIC>N REAL ESTATE transacti on. The buyer repre- environmental complex and controversial issues. sent ed itself...... In a big Andres Soto from the City of Women Helping Women: NOTES ... O nt ari o lease. Ulinc, Inc.. solutions ... Colton has stated that. " MBA's I'OIItillll<'tl from l>g .7 fami ly-owned di MANAGER'S BOOKSHELF CLOSE-UP .. 6. High-Touch Technolog) . ·per-..on information · lcollectcd "Alpha Dogs: about indi;idual con ... umcr.., vw a -.mall finn·..., lnC\pcn ... I\C comput How Your Small Business Can Become l!r!\Jmade many of u.., a little um:omfortahlc. ' o mon..·. DoubleTree Redox Ry j oe Lyons ··7. The Lu ... t for Luxunc..,. E' cryonc j.., trading up. The trend I\ a Leader of the Pack," great new~ for cn trepn::ncur~ who arc creati' c and flexible enough to The DoubkTrcc Hotel 111 gch bcller every day. The chef trade to the next generation who L.A. County. A' USC fans might by Donna Fenn; ~ransfom 1 their mundane product\ and :-,crvicc ... into new hl\ury Ontario hal-- rcmvcnh.:d 11\cll 'le\· often come~ out to check on will tell the talc. 30 yea" from "'Y after the game. "Pany On." HarperCollins Publishers. goods ... era l time~ already. It \V N E w s u s 1 N E s s County of San BernardiJ1o N.E.W< RJJ s 1 N.E s:S .Count~ - o_£ S .Bernardi:po_ 18 Vt:NI>IM; SERVICES Rt\IOHFUR~ I Rl ·!'-1 1 \R t-_'i('KQ\\ PAPER PANAC IIE APtX;E: E t'INANC IAL 90 UH, RH. '> \KI O t- U\"G C t. , -1 R \I C ITY COP\ f-VHRPKIS f- A AND J AUTO REPAIR CONSUMERS 1ST IMMCO 14997 SAN ROSI-.N C'OU RT co...,-rR , (~n,< ; 1)1\IMO' BY STACY APOGEE t' INANC IAL 14{11 \\ 1'\ 111 "if l 'O ,!'ICIOl !'IU CO:\IP,\1\\ 11\\t:..'iT\If-. ,T~ 1260 '-: FITZGERALD AVE nNANCIAL SERVIC ES 6050-t PIII LLII'I LANI YUCA IPA . C'A 921'>9 174) 1111 \ lOKI AVI 'I Rl -!-1 1,\R 1-1' \ ' (' IAI. 6580 LUNT COURT GKOllP l PI -\'D. C \ 11171'16 'XX IR I'\ DR I\ L '\KI '0K I II I 'iTR ll l lXI ! ' 'iA' 0 11--{i()AVI • 2 10 985 KENDALL DR LANDERS. ('A 92285 RIA l TO.(' t\ '12_H6 APOGEE LOANS I Kl -~·dAK Kt-:Al. E!-1- I'Ait-. I\~ " 1'1 \K\. ('~\ IJ.:!191 \A' Il l R'- \RDII'-;0, Ct\ 0'1ARI0 . C'A 917M RIALTO. CA 9::!376 STE A-299 CHI NO. CA 91710 240-t S. G ROVE ISLAND BRt~ El.E (9 GAN.Gl Rn ICII. U IU II \U ,,,., '\t·. \IIS.."IO'\ : 1\11'0."\!->IIU.t IU~FFJ) IH\~ H\ 11,'\.H IH lX ' ~ I'K\''"-' \'\1)\~">0('1 . TIIO\tAS CAriiFRJ"'d.-'\1( '01 I'H.OI'tRrlt-. ~ . C0\1 IH\'\~POHI KtttHH\1 12-"' \PHI'\< i SIRIII \It ~ ~222 1>()'\I>Hill CT 1"iOO IH C ll \'\" s I ~ ln !IIH Ill n :-, t H\ JCt Bl \ I Ill C\ IJ222'i 12h9 1 l'\.1)1" \\\I '0 :!X Rl\ I R\1\)1 ( ' \ 9:""ill\ Rl\ ERSIDI-.. CA (}250"i SP-\(T 192 II \II Cl I \ (' \ 92'iQ 2 ! ll\711 l I\ I RPOOl I ' Rl\ t.R~ID I . C \ 9::;_'>(J' \lOR I '-0 \\II I \ C.\ 1) 2:'i'i1 to.. I OCto.. \1 \ '\'\, HIHC..:I I Cloris Leachman fO\H: RS J...'IIA'SC\HI'\(;11\'\U~ (;JtU; tF'\ Kl- \ '01 I) ~ tl F( ~ ll{l ( ' 7-l.:' .., JO·" \\ l P-\SSJO'\ PARrlt. ~ tn .,:::! l-. 20 r -\\IPJCO DRI\ 1 \l("t-..1'\'\F\ . .W91 (' \RI·'l RO .\D I l. l \\\\HI'\.( if()'\ \\ l Leachman. dll' e/4e.u of thl'f'e si>ters. wiLl' bom in Des Moifll!s, Iowa, USA , to Buck and C/ori.s Leaclvnan. She majoml in drama at Rl\tRSIDF.('\925()1} 1 -H\'\'IA P-\ 1 \1DI \ 1 Rr('\922(l(l li'U\0\H.U'\oF BR\\\ll'l ( \ 92221 \ " J \ U " 0 . ( \ '/~_"iS_\ Northwestem University. After wimring a scholarship in the beauty pagecmt, Leaclunan sntdkd lUting in New York City a11he Acton 22'it-:0 '\ \R ... ,J .\ \1 11~ ., ,1 I I\ I RPOOI Studio. She appeared in many live television brrxxlcasts intire 1950s, inc:/uding such programs as "Suspense'' and "Studio One." Sht! was DO'\l I ... I \K Sl\tPU: JTSOU-1"10'\,S \I{)Rf'\0\\lll'l ('\92'i'i., J-l'\\'\t"l\1 tP\ut· K." \JORf'()\ .\111\ C\ 'l~'i "' l HR-"'1-"'IRtti ~ I'OR\(,t oL,·o o/Je ofth e Raisonene Girls i11the 1%0)-. Her feature film debut 'vas ir1 Robert Aldridr:rfilm noirclassic "Kiss Me Deadly". I...eacltmtuJ 2." "'-' 7 \1\RI \1 Kt \II\ 1-l ~~ l IIR\1 \1 <.In I h ill )I IVOfl lUI Sl,Cil'l C\'ol ~_"i"i "i T .\Qlt.RI\tL(; ttKOII 1::' 1:-.(IRII'RI\IRRD.or::' ll'i /111--"'11'1//\C\H Ill \l\10" (\ 9::'''\ CORO' \ C \ PRESENTED BY TOYOTA DEALERS ~ LINLAND EMPIRE I OF souTHERN CALIFORNIA ~ ouslr:less 1ourna CITIZENS BUSINESS BANK • WALTER'S MERCEDEZ-BENZ AUTO SALES • KTIE 590 AM • NAFE • 4 YOU NETWORK • INLAND VALLEY DAILY BULLETIN • SAN BERNARDINO SUN NEWSPAPER • DOUBLETREEHOTELONTARJO L o c a l i o n - !) o u h I c T r l ' c II o t c I - 0 n t a r i o Session 1 Session 2 Session 3 You and Your Business "Employment Rights" Women's Health • Business plan and keeping • Workplace barasameat aod • Communicating with your kids it current legal Issues --- alcohol, drugs, etc. • How to get funding • Personal difficulties affecting • New advances on birth control • Branding your business business (divorce and custody • Go red for women: love your and dealing with • Marketing and sales issues heart difficult customers,etc.) • New advances in cancer: there is • Computer and E-mail privacy hope page 43 f• aames and bios of this years' keynote speakers. Company/Organ17a 11 0f1 Telephone Addl'"(:\!> F:n C 1t) Statc(/•p Conference R cgl\lr:IIH)Il '" S89 pc.•r pcr,on Group' of 10 or more ar<: S~~ per pcr~on COMPANYTAilU: OFTEN SSSO I nm enclo,mg my ched./mooey order lor the nmount ol S Plca-.c <: hnrgc my (~: nd c oncl \.t:NcrCard VISA E~~:p D.uc Ca~ llal ioru.: In the- unhldy event that )OU :m- unahk to aucnd, weaK "''lim(! to accc"pt 1 \Ubo.tiiUIC' m )OUr place AJI~o:Olll cdlauon fn~UC.SIS must be an "'ntang and r«tl\t"d b) Augw.t I ~th lor a full rtfund (k-:.s S'25 cancdlatJOO f~). o n=fund~ can bt gnmtcd after August l~th