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Sustainability Report 2012-2013 Indah Water Konsortium Sdn

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Sustainability Report 2012-2013 Indah Water Konsortium Sdn INDAH WATER KONSORTIUM SDN.BHD. KONSORTIUM INDAH WATER INDAH WATER AT A GLANCE We are the national sewerage company entrusted with the responsibilities of developing and maintaining a modern and effi cient sewerage system for all Malaysians. We provide sewerage services to 87 Local Authorities within Peninsular Malaysia (excluding Kelantan State, Johor Bahru and Pasir Gudang Municipal Areas, DARA, KETENGAH and KEJORA areas) and Labuan. SUSTAINABILITY REPORT 2012-2013 REPORT SUSTAINABILITY INDAH WATER KONSORTIUM SDN. BHD. (211763-P) No. 44, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur We operateeratee anandd maintain close to 66,000,000 ppubpublicubl sewage T +603 2780 1100 treatmentnt plants,plplantsants, morem than F +603 2780 1101 920 network pump stations and over 16,300 km CLEANING THE UNSEEN sewer lines. FOR A SUSTAINABLE FUTURE SUSTAINABILITY REPORT 2012-2013 RATIONALE The nature of our work is largely invisible to the public eye but the positive impact it brings is immense. In fact, our assets operate every hour and minute, providing a good sewerage system for the community. When it comes to our services, out of sight is certainly We have 19 unit offi ces not out of mind. The nature of our operations requires that and state offi ces, sewerage services are often forgotten by our customers because CONTENTS The 2012-2013 Sustainability Report Committee would like to express our heartiest appreciation 56 reporting centres treatment is far away from our customers’ premises. We treat to all our colleagues who have contributed in providing the data and information for the successful and 3 regional laboratories wastewater to protect public health, preserve our water resources publication of this report. We also would like to thank our management for their invaluable comments nationwide as at and conserve the environment to deliver a sustainable future for and feedback to this report. December 2013. all. Our task is to ensure that current and future generations can About This Report 2 THE 2012-2013 SUSTAINABILITY REPORT COMMITTEE: enjoy a clean and healthy environment through a dependable About Indah Water 3 sewerage system. Our defi nition of ‘sustainable’ covers the entire ecosystem, including our customers, communities, environment, Our Vision, Our Mission 4 i. May Lim Corporate Planning Department employees, the public as well as the fi nancial stability of the Our Coverage of Services 5 ii. Azhan Mohd Lazim Human Capital & Administration Department Company. iii. Aznan Abdul Aziz Project Management Department What We Do 6 iv. Azurah Azahar Communications Department Accreditation 8 v. Gan Chee Choy Capital Works Department vi. Kamila Abu Bakar Finance Department We serve close to vii. Nazatul Adawiyah Abdul Jamal Corporate Planning Department 21 million connected viii. Ruhaidah Md Hassan Planning & Engineering Department population equivalent ix. Sasidharan Velayutham Operation & Maintenance Department nationwide. x. Wong Mew Ling Corporate Planning Department We provide the best services and respond promptly to our customers’ enquiries. 99.6% of billing enquiries and 96.7% of operational enquiries were resolved within the required level of service in 2013. A Message from Our Chairman 10 Listening to Our Stakeholders 21 Moving Forward 118 A Message from Our CEO 12 Corporate Governance 26 Independent Assurance Statement 122 Our Core Values 16 Our Corporate Structure 34 Our Sustainability Plans 17 Awards and Recognition 36 Indah Water’s Achievements Sustainability in Our Workplace 38 and Challenges 18 Sustainability in Our Marketplace 58 Our Environmental Sustainability in Our Community 96 and Sustainability Cost Highlights 20 Sustainability in Our Environment 106 2 INDAH WATER KONSORTIUM SDN. BHD. (211763-P) ABOUT SCOPE OF REPORT Reporting period : 1 January 2012 to 31 December 2013 THIS REPORT Coverage : Indah Water Company-wide REFERENCE AND GUIDELINES This is the fi fth Sustainability Report to be produced by Indah Principal Guidelines Water Konsortium Sdn. Bhd. (Indah Water), as part of the • GRI-G3.1 Sustainability Reporting Framework Company’s efforts to communicate more effectively with its stakeholders. This report is a clear, comprehensive and Additional Guidelines transparent representation of the Company’s performance in • Bursa Malaysia’s Corporate Social Responsibility (CSR) managing the economic, social and environmental aspects of Framework its operations. • ACCA Malaysia Sustainable Reporting Guidelines for Malaysian Companies In writing this report, Indah Water has been guided by the • ISO 26000: Guidance on Social Responsibility Global Reporting Initiative (GRI), an internationally recognised standard for sustainability reporting. Consideration has also RELIABILITY OF INFORMATION DISCLOSED been given to relevant local and international guidelines. Four sections have been devoted to sustainability efforts in The contents of this report have been verifi ed by SIRIM QAS the Workplace, Marketplace, Environment and Community, as International Sdn. Bhd. Indah Water’s approach to sustainability suggested by Bursa Malaysia’s Corporate Social Responsibility is also widely endorsed by its stakeholders, as refl ected in the (CSR) Guidelines. awards received based on independent assessments of company performance. These are listed in this report. This report features Disclosures on Management Approach (DMA) and provides information on the nature of business in FEEDBACK each area of the GRI Guidelines. The Company’s strategies, achievements and future plans for sustainability management This report is available to all stakeholders in hard copy on are all aligned with these guidelines, especially in the areas request and can be downloaded from the corporate website of sustainable environmental management, community, social www.iwk.com.my. For further information and comments, please contributions, ethics and corporate culture. contact: Where company-wide information is not available, performance Communications Department data and case studies that are representative of the Company’s Indah Water Konsortium Sdn. Bhd. general approach have been provided. In this report, No. 44, Jalan Dungun performance data and statistics have been tracked and the Damansara Heights Company’s progress towards achieving targets evaluated. 50490 Kuala Lumpur [email protected] T +603 2780 1100 F +603 2780 1101 INDAH WATER KONSORTIUM SDN. BHD. (211763-P) 3 ABOUT INDAH WATER Indah Water, a company owned by the Minister of Finance A modern and effi cient sewerage system is vital for the country Incorporated, is Malaysia’s national sewerage company which to ensure that wastewater is treated before being discharged has been entrusted with the task of developing and maintaining into the rivers. This will help preserve the country’s water a modern and effi cient sewerage system for all Malaysians. resources, protect public health and provide a cleaner and safer environment. In 1994, the Federal Government awarded the Company the concession for nationwide provision of sewerage services which In June 2000, as testimony of the Government’s seriousness prior to that, was under the responsibility of local authorities in ensuring that a proper and effi cient sewerage system will (LAs). be successfully put in place and maintained, the Government, through the Minister of Finance Incorporated, took over the Since then, Indah Water has taken over the sewerage services entire equity in Indah Water from its previous private owners. from a total of 87 LAs in all areas except the states of Kelantan, Sabah, Sarawak and the Majlis Bandaraya Johor Bahru, Majlis Indah Water is now well-positioned to undertake the vital task Perbandaran Pasir Gudang, DARA, KETENGAH and KEJORA. of ensuring that Malaysians today and in the future will be able to enjoy a clean and healthy environment through a proper and well-maintained sewerage system. THE REGULATORY BODIES KUTU BERSE B ER TAMBAH MUTU MINISTRY OF ENERGY, GREEN MINISTRY OF NATURAL TECHNOLOGY AND WATER MINISTRY OF FINANCE RESOURCES & ENVIRONMENT Undertakes Refurbishment Owns Indah Water through the or Upgrading Projects Funded Minister of Finance Incorporated by the Government REGULATES REGULATES SEWERAGE EFFLUENT SERVICES DISCHARGE NATIONAL WATER SERVICES COMMISSION DEPARTMENT OF ENVIRONMENT Policy & Control of 1. Provision of Sewerage Services in Ensures a well balanced and National Sewerage Agenda 87 LA Areas sustainable management of natural by the Government 2. Sewerage Services Billing & Collection resources and environment 4 INDAH WATER KONSORTIUM SDN. BHD. (211763-P) OUR VISION To be the PREMIER, EFFICIENT and ENVIRONMENT caring sewerage company OUR MISSION To be highly committed to providing effi cient sewerage services to all customers towards a sustainable and friendly environment INDAH WATER KONSORTIUM SDN. BHD. (211763-P) 5 PERLIS OUR Langkawi UO Labuan UO LABUAN COVERAGE Alor Setar UO KEDAH OF SERVICES Pulau Pinang UO Seberang Prai UO TERENGGANU Terengganu SO PULAU PINANG PERAK KELANTAN Taiping UO Ipoh UO KETENGAH Manjung UO PAHANG Pahang SO SELANGOR Gombak UO Shah Alam UO Kuala Lumpur UO DARA Klang UO NEGERI Langat UO SEMBILAN Seremban UO MELAKA Indah Water Operational Area JOHOR Melaka UO Kluang UO Kelantan, MB Johor Bahru, MP Pasir Gudang, KETENGAH, KEJORA DARA and KEJORA are not in Indah Water’s Operational Area Skudai UO Non-Local Authority MP PASIR Operational Area MB JOHOR GUNDANG BAHRU SO State Offi ce UO Unit Offi ce 6 INDAH WATER KONSORTIUM SDN. BHD. (211763-P) OPERATION AND MAINTENANCE OF PUBLIC SEWERAGE
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