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Jordan IDARA Evaluation INSTITUTING WATER DEMAND MANAGEMENT IN JORDAN (IDARA) EVALUATION June 15, 2011 This publication was produced for review by the United States Agency for International Development. It was prepared by Mendez England and Associates EVALUATION OF INSTITUTING WATER DEMAND MANAGEMENT (IDARA) PROJECT IN JORDAN Final Report Prepared under Task Order N o: AID-278-TO-11-00001under the Evaluation Indefinite Quantity Contract, N o: RAN-I-00-09-00018-00 Submitted to: USAID/Jordan Submitted by: Rick Albani Gert Soer Tarek Tarawneh Contractor: Mendez England & Associates 4300 Montgomery Avenue, Suite 103 Bethesda, MD 20814 Tel: 301- 652 -4334 www.mendezengland.com DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government EVALUATION OF IDARA PROJECT IN JORDAN 1 CONTENTS EXECUTIVE SUMMARY .................................................................................................. 6 1.0 INTRODUCTION AND BACKGROUND ........................................................... 12 1.1 Purpose of the Evaluation ............................................................................. 12 1.2 Background on Jordan’s Water Sector and Water Demand Management in Jordan ........................................................................................................ 12 1.2.1 Jordan Water Supply In Brief ............................................................. 13 1.2.2 Governmental and Donor Remedial Programs to Combat Water Shortage .............................................................................................. 14 1.3 Background to the IDARA Project and its Activities ....................................... 14 2.0 GENERAL OVERVIEW OF QUANTITATIVE DATA .................................... 17 2.1 Introduction ................................................................................................... 17 2.2 Presentation of the Quantitative Table .......................................................... 17 2.3 Findings and Observations ............................................................................ 21 3.0 EVALUATION OF OBJECTIVE 1: INSTITUTIONAL CAPACITY FOR WDM ........................................................................................................................ 23 3.1 Task Initiatives and Qualitative Evaluation .................................................. 25 3.3 Findings and Observations ............................................................................ 27 3.4 Recommendations ......................................................................................... 31 4.0 EVALUATION OF OBJECTIVE 2: ENABLING INSTITUTIONAL AND LEGAL ENVIRONMENT ..................................................................................... 33 4.1 Tasks Initiatives and Qualitative Evaluation ................................................ 34 4.2 Findings and Observations ............................................................................ 44 4.3 Recommendations ......................................................................................... 46 5.0 EVALUATION OF OBJECTIVE 3: DEMONSTRATE SELECTIVE WDM INITIATIVES TO THE PUBLIC ......................................................................... 49 5.1 Tasks Initiatives and Qualitative Evaluation ................................................ 50 5.2 Findings and Observations ............................................................................ 55 5.3 Recommendations ......................................................................................... 56 EVALUATION OF IDARA PROJECT IN JORDAN 2 6.0 CONCLUSIONS AND RECOMMENDATIONS ................................................ 57 6.1 Conclusions .............................................................................................................. 57 6.2 Recommendations ......................................................................................... 59 6.2.1 Key Recommendations ....................................................................... 59 6.2.2 Other Less Critical Recommendations ............................................ 61 ANNEXES Annex A – Work Plan ............................................................................................... 64 Annex B – List of Interviews, Site Visits and Meetings ........................................... 73 Annex C – List of Documents Received and Consulted .............................................. 76 Annex D – Selected Pictures and Site Visits ............................................................ 78 Annex E – IWA Water Loss Categories ................................................................... 84 Annex F – Progress Reports to USAID .................................................................... 85 Annex G – Scope of Work ....................................................................................... 89 EVALUATION OF IDARA PROJECT IN JORDAN 3 LIST OF ABBREVIATIONS ANSI American National Standards Institute ASEZA Aqaba Special Economic Zone Authority AWC Aqaba Water Company AWE Alliance for Water Efficiency BMP Best Management Practices CBI Community Based Initiative CBI WDM Community-Based Initiative for Water Demand Management Project CBO Community Based Organization CIS Customer Information System DAI Development Alternatives Incorporated EIS Executive Information System E-TVET Employment – Technical and Vocational Education and Training EU European Union GAM Greater Amman Municipality GDA Global Development Alliance GIS Geographic Information System GIZ German International Cooperation (formerly GTZ) HSBC One of the international banks in Jordan HUDC Housing and Urban Development Corporation ICI Industrial, Commercial and Institutional ICTU Information and Communications Technology Unit IDARA Instituting Water Demand Management in Jordan ISO International Standards Org ISSP Institutional Support and Strengthening Program IT Information Technology ITMP Information Technology Master Plan IWA International Water Association JAA Jordan Architect Association JCA Jordan Contractors Association JEA Jordan Engineers Association JHA Jordan Hotel Association JICA Japanese International Cooperation Agency JNBC Jordan National Building Council JOHUD The Jordanian Hashemite Fund for Human Development JRA Jordan Restaurant Association JSMO Jordan Standards and Metrology Organization (formerly JISM) KACE King Abdullah II Center for Excellence KAFA ‘A Education/Information Program to Improve Irrigation Water Use Efficiency KPI Key Performance Indicator M&E Monitoring and Evaluation MCA Millennium Challenge Account ME&A Mendez England & Associates MoENV Ministry of Environment MoIT Ministry of Industry and Trade MoMA Ministry of Municipal Affairs EVALUATION OF IDARA PROJECT IN JORDAN 4 MoPIC Ministry of Planning and International Cooperation MoPWH Ministry of Public Works and Housing MoTA Ministry of Tourism and Antiquities MOU Memorandum of Understanding MoWI Ministry of Water & Irrigation NET National Employment Training NRW Nonrevenue Water O&M Operation and Maintenance PAP Public Action Project PMU Project Management Unit RIAL Reuse of Industrial and Agricultural Landscape RSS Royal Scientific Society SOW Scope of Work (or Statement of Work) UFW Unaccounted for Water ToT Training of Trainers UNRWA United Nations Relief and Works Agency for Palestine Refugees in the Near East UPC Uniform Pluming Code USA United States of America USAID United States Agency for International Development USEPA United States Environmental Protection Agency VTC Vocational Training Center WAJ Water Authority of Jordan WDM Water Demand Management WDMS Water Demand Management System WDMU Water Demand Management Unit WEAP Water Evaluation and Planning WEPIA Water Efficiency and Public Information for Action WIS Water Information System GIS WOCAT Water Organization Capacity Assessment Tool WREC Water Reuse and Environmental Conservation WSD Water Saving Devices WU Water Utilities WUE Water Utility Efficiency YWC Yarmouk Water Company EVALUATION OF IDARA PROJECT IN JORDAN 5 EXECUTIVE SUMMARY The following report is the resu lt of the f indings of a m ission to J ordan by the independent external evaluation team commissioned by Mendez England & Associates (ME&A) on behalf of the United States Agen cy for International De velopment (USAID)/Jordan pursuant to Task Order AID-278-TO-11-0000100001under the Evalua tion Indefinite Quantity Contract, N o: RAN-I-00-09-00018. The report is an end-of-proje ct review of the USAID-funde d Instituting Water Demand Managem ent (IDARA) project in Jordan, im plemented by Developm ent Alternative Inc. (DAI) between 2007 and 2011. The main beneficiaries of IDARA inte rventions were the Ministry of Water and Irrigation (MoWI) and the three major water utilities in Jordan: Miyahuna Water Company, Aqaba Water Company, and Yarmouk Water Company. Additional recipients of IDARA support were four other ministries – Ministry of Tourism and Anti quities (MoTA), Ministry of Public W orks and Housing (MoPWH), Ministry of Environment (MoENV), and Mini stry of Industry and Trade (MoIT) - who collaboratively participated in the development of Water Demand Management (WDM) action plans for their respective ministry. The primary focus of IDARA interventions was: 1) the establishment of a functioning and well trained Water Demand Management Unit (WDMU) within the MoWI; and 2) the developm ent of a Water Demand Management System (WDMS)
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