Cardiff Council Improvement Plan 2010/11
A Proud Capital Cardiff Council Improvement Plan 2010/11
Contents
Foreword – Leader of Council 3
Context – Chief Executive 4
Introduction 5
Cardiff Council’s Budget 2010/11 6
Efficiency Savings 7
People in Cardiff are safe and feel safe 8
Cardiff has a thriving and prosperous economy 11
People in Cardiff achieve their full potential 15
Cardiff is a great place to live, work and play 20
People in Cardiff have a clean, attractive and sustainable environment 25
People in Cardiff are healthy 33
Cardiff is a fair, just and inclusive society 37
The Council delivers positive outcomes for the city and its citizens 43 through strong partnerships
PAGE 2 Cardiff Council Improvement Plan 2010/11
Foreword
During this challenging economic period we • successfully taking over parking enforcement have continued to help support people which has improved the flow of traffic communities and business and make access to around the city services easier. We are continuing to work with our partners across the public, voluntary and • opening the Cardiff International White private sectors to deliver creative solutions to Water centre which welcomed over 24,000 local problems. visitors during its first year. The Centre was awarded the Best Visitor Experience in Wales This Improvement Plan demonstrates the at the 2010 National Tourism Awards progress that we made during 2010/11. Some • reducing the amount of waste sent to landfill key highlights being:- by over 3.5% in 2010/11. We composted 18.79% and recycled 23.12% of waste • working with our partners to effectively during the year tackle Anti Social Behaviour, focussing on how we can all work together to solve We have made significant improvements to the problems way that we manage the performance of the • creating the Cardiff Business Partnership council, specifically in relation to the way that (CBP) which will represent leading businesses senior managers, the Executive and Scrutiny Cardiff, ensuring that the views of enterprise members engage with a range of performance are at the heart of the development of information to help us set out priorities and Cardiff and Wales as a competitive business improve service delivery. location We have also introduced clearer mechanism for • supporting the City Region economy ensuring responsibility for achieving targets is through the announcement of the allocated appropriately to managers and that development of the Cardiff Business District they are in turn held accountable for delivering on those targets. • working with cities along the Great Western Corridor to make the case for electrification of the railway line through to Cardiff
• supporting targeted improvements in literacy to improve the life chances of the citizens of the future
Councillor Rodney Berman Leader of Cardiff Council
PAGE 3 Cardiff Council Improvement Plan 2010/11
Context
Over the next 3 to 4 years we aim to deliver • delivering a sustainable and improved savings of £100 million. A number of key projects Highways service by looking at new methods as part of our Transformation Programme have such as improved technology to enable mobile generated major savings, eliminated unnecessary working, and rationalising current processes waste and provided better services to our customers. By putting the citizen at the centre of • focussing on short term interventions to help our improvement agenda, and making our older people (aged 65+) and people who have systems leaner and more responsive we will be a physical and/or sensory impairment to able to redirect valuable resources towards regain and maintain their independence while frontline services. To achieve this we are:- safeguarding standards in the long term • delivering significant improvements to parks • delivering savings through improved and sport through the consolidation of Sports commissioning and procurement arrange- facilities and promotion of Parks & Sports ments facilities • improving the way that business • developing a new model for delivering administration is delivered across the Council improved Transport and Traffic Management • working towards using our office accom- services including; Civil Parking Enforcement, modation and buildings through the ‘Our local traffic management (including cycling Space’ project facilities), road safety, and public transport
• establishing an Integrated Partnership Board • delivering a cost effective, customer-focused to replace the Children and Young People’s and efficient waste management and street Partnership, Health Alliance, Safer Capital and cleansing service which encourages waste the Cardiff Local Service Board minimisation and achieves much higher recycling rates • implementing a new streamlined manage- ment structure • delivering an improved housing repairs service, based around customer needs and priorities • redesigning services which is supported by modern technology
Protecting front line services is vital, especially those services that matter most to the citizens, and communities we serve. It is therefore essential that we build on the Programme to take forward more fundamental transformation, concentrating on:
• delivering services through ‘Citizen Hubs'. This approach will be piloted to test the concept of delivering more than one service, including those services provided by external partners. from a single location making it easier to access services Jon House Chief Executive
PAGE 4 Cardiff Council Improvement Plan 2010/11
Introduction
The Corporate Plan 2010/13 set out a more • What Matters Integrated Partnership Strategy outcome focussed approach across the public • Service Area Business Plans services in Cardiff and as a result is structured around the agreed outcomes and our priorities for • Wales Audit Office Assessments under the achieving these outcomes over the 3 years of the Local Plan. • Government (Wales) Measure
This Improvement Plan presents our progress • The Council’s Outcome Agreement with the during 2010/11 in delivering these Outcomes. Welsh Government
We are continuing to strive towards an integrated These documents can be accessed via the performance management framework that links Council’s website, www.cardiff.gov.uk or by the Policy, Performance, Risk and Budgetary contacting the Council’s Improvement and frameworks together. Information Team on 029 2087 3340.
Further detailed information is contained within a number of key documents including:-
• ‘Proud Capital’ Community Strategy
• Corporate Plan 2010/13
• Health, Social Care and Well Being Strategy
• Children & Young People’s Framework
PAGE 5 Cardiff Council Improvement Plan 2010/11
Cardiff Council’s Budget 2010/11
As part of the ongoing alignment of the policy, The Council approved a General Fund Capital performance and budgetary processes the Council Programme for 2010/11 of £123.4 million. The continued to implement a budget strategy that outturn position shows capital expenditure of highlights the need to maximise opportunities for £73.3 million against the programme. The cost reductions and efficiencies, and to target variance of £50.1 million is due to slippage of £45 resources on core services. The final financial million and a net underspend of £5.1 million. outturn position for 2010/11 indicates that the Council has maintained its spending within its The capital programme budgeted for £2.6 million overall net Revenue Budget of £533 million. general fund capital receipts during 2010/11. However, due to a challenging market and delays As part of the monitoring process during the year, in the disposal of some sites, receipts totalled several issues were identified and this provided an £1.02 million. Should receipts fail to materialise opportunity for management to address the next year, there could be a significant impact on difficulties and to try to offset any in-year the level of additional borrowing that would be overspends. However the impact on some service required for currently approved schemes to areas has been such that it was not possible to progress. achieve this. The areas particularly affected include Adults and Children’s Services, and Schools & Lifelong Learning. The difficulties faced in these areas are the increasing complexity and demand for services in relation to
• domiciliary care packages for older people
• looked after children
• special educational needs
PAGE 6 Cardiff Council Improvement Plan 2010/11
Efficiency Savings
As part of our ongoing response to making the For 2011/12 the transformation agenda has been Council more efficient and maintaining realigned and refocused to deliver more savings in improvement in services we have continued to the short and medium term and building on our investigate ways of releasing cashable and non- internal capacity in order to ensure the new ways cashable efficiencies. During 2010/11 we saved of working are sustainable in the long term. We nearly £2,400,000 combining both efficiency established a ‘Transformation Portfolio’, with savings and cost avoidance over a number of seven programmes prioritising projects that projects including: forecast to deliver savings and efficiencies and aim to maintain or improve services. • £1,243,000 in Central Transport Services. The Centralised Transport Services Project has The seven programme areas are: resulted in the more efficient management and a reduction in the number of vehicles across the • Service Redesign Council. Benefits also include a reduction in • Shared Services expenditure on vehicle hire and maintenance. • Citizen Focused • £425,000 was achieved in Adult Community • Commissioning and Procurement Learning through revised management arrangements and voluntary severance of non- • Land and Buildings teaching staff. Benefits also include the introduction of a neighbourhood based • People and Leadership approach to learning, the transfer of • Enabling Technology - this project underpins responsibility for a number of properties to the above as appropriate. Schools and the Youth Service, the preparation for the transfer of caretaking staff to a new Facilities Management function and Childcare Revised, robust governance and reporting staff to a new Corporate Child Care shared arrangements have been implemented to ensure service. that benefits are released and that budgeted savings targets are achieved. • £217,000 was saved through a restructure of the top tiers of management.
PAGE 7 Cardiff Council Improvement Plan 2010/11
People in Cardiff are safe and feel safe
Cardiff Council is committed to working review including the introduction of risk in partnership to create a city that is safe assessments, all investigations being carried out in the broadest possible sense and where by appropriately trained staff and a duty citizens are empowered with the system introduced where all POVA (Protection knowledge and confidence to feel safe. of Vulnerable Adults) calls are screened by a co- ordinator. An audit identified that improvements could be made with regard to Are we delivering the vision? case recording. These recommendations have now been implemented, and a later review showed that improvements are being seen. Safeguarding Vulnerable We promoted the recognition and Citizens safeguarding of vulnerable people across partner agencies and the wider We worked towards protecting children community by: and vulnerable adults from harm, by: • Establishing a joint adult area protection • Increasing our social worker capacity. We officer committee across both Cardiff and undertook a review of capacity and workload the Vale, to build on the work of the recently and reviewed our Child in Need processes. established Joint Operational Group. The Roles and responsibilities were realigned to South Wales Adult Protection Management optimise social worker capacity for priority case Board was established and in place by April management. Recruitment to vacant social 2011. worker posts is underway. • Ensuring shared understanding on the • Progressing improvement actions to take application of Adult Protection procedures account of recent national reviews of and deliver consistent outcomes for safeguarding in adult and children’s services. individuals deemed to be in need of A number of improvements came out of the protection .
PAGE 8 Cardiff Council Improvement Plan 2010/11
We implemented the revised All Wales Policy partnership with Community Safety Partner- and revised and improved our training ships and the South Wales Police. programme which is to be delivered to Designated Lead Managers and all case • Developed and implemented an Anti-social managers. Behaviour Unit – staff have been recruited to the Anti-social Behaviour Unit, and processes We promoted seamless joint delivery of developed to support and ensure information health and social services by focusing on sharing and regular case management is areas such as integrated hospital underway between officers and team leaders. discharge arrangements by: The Anti Social Behaviour (ASB) Manager raised the profile of the ASB Team in meetings • Working with partners to help ensure that with Tenants Federation, Management local health and social care professionals Meetings and with Partner agencies. work jointly together to assess and respond to individual need, with particular focus on We promoted public confidence and individuals who, following admission to provided reassurance on crime to the hospital require multi-agency assessment. people of Cardiff, by: We introduced joint Assessment and Transfer of Care (AToC) Teams and implemented • Successfully embedding the ‘Transforming Continuing Health Care guidance. Work is Neighbourhoods’ neighbourhood manage- ongoing to finalise the AToC model. ment approach. The Neighbour hood Management Officers provide the day to day • Establishing with partners integrated health coordination of activities within defined and social care team/s. Nine neighbourhood Neighbourhood Management Areas, areas have been identified for Cardiff and the supported by a monthly Transforming Vale, and three Locality Teams have been set Neighbourhoods Tasking meeting which is up. Work also began on specific initiatives to attended by officers from the Council and increase capacity such as the use of Nursing partner senior strategic leads. A Community Homes to provide Transitional Care and Respite Cohesion Officer, a Community Engagement Care during winter pressures, which has saved Officer and a Senior Analyst provide support for over 200 bed days in 2010/11. the Neighbourhood Management approach.
We worked on reducing crime, fear of The model and way of working has been crime and anti social behaviour by: promoted to other agencies, partners and groups and other services are beginning to • Working with partners to renew a Cardiff - reconfigure in line with the Council’s wide Strategy to effectively tackle Anti Social Neighbourhood Management process. We Behaviour , developing a new set of processes won the Stand Alone Category of the Tilley and working guidelines focusing on partnership Awards 2010 for our approach to embedding problem solving mechanisms to tackle anti and mainstreaming a problem solving social behaviour. A South Wales Anti Social approach. Behaviour Strategy is being created in
PAGE 9 Cardiff Council Improvement Plan 2010/11
The first draft of the Preventing Violent • We launched the ‘Scores on the Doors’ Extremism (PVE) plan has been drafted, the initiative with partners in October 2010, CONTEST board have signed it off and it has listing official local authority hygiene ratings for been submitted to the Home Office and Welsh food businesses to promote safety and reassure Government. our citizens.
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
SCA/016 Of the adult protection referrals completed 80.3 48 80.5 (biii) during the year, the percentage where the risk has been removed or reduced. ☺
SCA/016 Of the adult protection referrals completed 87.4 90 84.3 (bi) during the year, the percentage that led to an adult protection investigation
Adult protection referrals are subject to a number of screening processes before adult protection procedures are implemented. At each stage the referral is risk assessed and only referrals that progress through the entire process will have a record of investigation.
SCA/005 (a) The average number of working days between 33 30 30 initial enquiry and completion of the care plan, including specialist assessments ☺ SCC/034 The percentage of child protection reviews 99.5 100 99.2 carried out within statutory timescales during the year
Performance against this indicator is consistently high and well above the 70% threshold which would suggest that there are no significant issues in managing the workload.
SCC/021 The percentage of looked after children 96.2 100 96.4 reviews carried out within statutory timescales during the year. Performance against this indicator is consistently high and well above the 70% threshold which would suggest that there are no significant issues in managing the workload.
Ask Cardiff Percentage of people that agree the police 40.1 N/A 38.4 N/A N/A Survey and local council are dealing with the anti- social behaviours and crimes that matter in their area It is not appropriate to set a target and the measure is collected for information purposes only.
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
PAGE 10 Cardiff Council Improvement Plan 2010/11
Cardiff has a thriving and prosperous economy
Over the last decade Cardiff Council has • providing start-up support, social enterprise worked with partners to make consistent support and grants, combined with equity progress in improving the number and options and loan scheme. We provided quality of employment opportunities in Business Support and advice to local start-up, the city, leading and facilitating the existing businesses and social enterprises at the transition to a high value knowledge- Capital Cardiff Event at City Hall. 60 company based economy. visits were undertaken by Cardiff Business Services. In 2010/11 funding of £295,868.98 was approved to 23 companies and of that Are we delivering the vision? funding, £278,790.19 has been paid out, the surplus being carried over to the next year. These companies forecast creating up to 177 We supported businesses and new jobs over the next three years. communities by: • We worked to maximise local gains from public service procurement arrangements by Continuing to support businesses and progressing initiatives to improve access for communities through the economic local companies – The University of Glamorgan downturn, including: were engaged to undertake a study to assist the Council in establishing a new procurement • providing benefits advice, information on initiative aimed at engaging and supporting training opportunities and an enhanced local companies to participate in procurement approach to business continuity support. We activities – ‘Source Cardiff’. The Source Cardiff refurbished the Central Enterprise Centre and report was published by the University of ran a pilot BTEC for Butetown Taxi drivers, which Glamorgan in February 2011 and the all participants completed successfully. Both recommendations endorsed by Corporate local further education colleges have begun to Management Board in April 2011. The actively signpost their students to Learning, recommendations will be progressed during Training & Enterprise employment preparation 2011/12. provision.
PAGE 11 Cardiff Council Improvement Plan 2010/11
We worked with partner organisations to investment and entrepreneurial firms. The CBP match citizens with emerging employ- will represent leading businesses Cardiff, ment opportunities in the city by: ensuring that the views of enterprise are at the heart of the development of Cardiff and Wales • Delivering new employment opportunities as a competitive business location. Instead of with partners through the Future Jobs Fund. providing core funding for the CBP, a research The initiative was set up during 2010/11 and fellow has been appointed and a programme of 400 candidates matched into job placements work drawn up.
• Using the Training and Employment model • Linking successful businesses with funding to established for the St David’s retail centre, improve business competitiveness through working with partners throughout the city the Capital Cardiff fund . The fund was linked region to maximise the employment to Cardiff businesses through local marketing opportunities for local people afforded by the events in conjunction with partners. An event, developments taking place in Roath Basin, Ely Capital Cardiff: Investing in Business Potential, Bridge, Dumballs Road and Callaghan Square. took place in April 2011. The event included We met with developers and contractors and seminars on business support, pitching got agreement for opportunities to be provided opportunities for companies looking for through Learning, Training and Enterprise. investment and also a range of local business support agencies in attendance to provide • In partnership with neighbouring Local advice and support to businesses in the city Authorities and key local organisations and region. 23 companies were supported through agencies, use European and other external Capital Cardiff Funding in 2010/11. funding to move offenders, ethnic minorities and NEET (Not in Education, Employment or Promoting and supporting key economic Training) young people closer to the labour sectors, including: market. We applied for European funding for an intermediate labour market scheme in • The creative industries; support the prog- Cardiff aimed at NEET and Ethnic Minority ression of the University of Glamorgan’s individuals. 24 persistent prolific offenders were Atrium 2 and Cardiff University’s Maindy placed into jobs during this year. Park Campus development. The Council brokered meetings between the University of We worked to strengthen public-private Glamorgan and developers to progress Atrium sector networks to develop and support 2. Given planning approval subject to the successful local businesses by: necessary agreement, the first phase of the Maindy campus development is scheduled to be • Supporting local business networks including completed at the end of 2011. the new Cardiff Business Partnership. The Cardiff Business Partnership (CBP) has been • The technology sector progress the Business created as a non-profit membership organis- Technology Centre. Outline planning consent ation comprising of leading CEOs and business for the development of the new technology leaders (‘Partners’) from Cardiff’s top corporate, centre has been granted. A new business case
PAGE 12 Cardiff Council Improvement Plan 2010/11
for the Innovation Centre has been completed development into a draft masterplan for the proposing options for taking forward the area. Discussions with adjacent owners and development at Senghenydd Road. potential developers are continuing to ensure a coherent set of proposals for the entire Central • The Higher Education Sector: assist with the Square area. application of research expertise. We worked with Cardiff University on a collaborative bid to • An International Conference and Convention the higher Education Funding Council for Wales Centre. We carried out a design and cost to support economic development and assessment on a city centre site; we are innovation. This bid will need to be completed exploring means of securing this site, and also and submitted in 2011/12. looking into using existing buildings as conference venues. • Continue to develop our relationship with the UK ‘Core Cities’ by participating in areas of • A Media Production Village at Roath Basin . common interest . We continued to work with The first phase of the Drama Production Village cities along the Great Western Corridor to make has been handed over to the BBC for internal fit- the case for electrification of the line to Swansea out. Project meetings are taking place monthly and the Valley lines, and for high speed rail on with project partners to ensure that the the Great Western Main Line. developments at Roath Basin and the wider Media Capital vision are progressing on We worked towards becoming a world- schedule. A planning application for a Digital class business and visitor destination by: Media Centre on Porth Teigr has been submitted and it is anticipated that the application will go • Confirming Cardiff’s regeneration priorities to committee in April. over the next decade. We developed a new strategic economic regeneration and city • An International Business Park will be positioning vision setting out key development considered as part of the process of developing priorities for the next 10 yrs, analysing current a new Local Development Plan. strengths, weaknesses, global economic trends, and identifying the priorities, projects and • A Green Technology Park at Wentloog will also initiatives over the coming years. Workshops be considered as part of the new Local with the local business community and Development Plan. A wind turbine was installed stakeholders were undertaken. The vision will be at the G24 Innovations site in January 2011. submitted to Executive in 2011/12. • The International Sports Village (ISV) Fostering strong partnerships with private and (including the new luxury hotel, permanent public sector organisations to progress the ice-rink, snow experience, and waterfront and following projects: multipurpose arena). We have prepared a revised outline scheme for the ISV and this will • Regeneration of the Central Station area be presented to Executive in 2011/12. We are including Central Square. We developed an currently considering alternative delivery outline plan for Central Square which is options for the Ice Arena. undergoing review by transport experts prior to
PAGE 13 Cardiff Council Improvement Plan 2010/11
• Working with Cardiff & Co to update our • Maintaining the momentum to develop the approach to marketing and branding the city, city centre by improving the business and coordinating this with partners across key environment and completing a new sectors in the city. We promoted the pedestrian-friendly environment for High Destination Management System (DMS) at the Street and St Mary Street. We completed Cardiff Tourism Network Meeting in April 2010 Phase 2 of St Mary Street (Guild Hall Place to – 25 businesses signed up to DMS Extranet and Golate Street) and began Phase 3. The paving 12 businesses to Eviivo Frontdesk. These of Womanby Street and Quay Street was also businesses are now all bookable through the completed. Visit Cardiff web site delivering 24 hour global access to available bed stock. The Destination • We supported both large and niche retailers Management System forms the basis of C&Co in the city centre to improve and safeguard online and social media activity with increasing the retail offer - marketing campaigns have use of twitter, facebook, online shop. An iPhone been devised and implemented resulting in app is being developed for 2011 launch. attracting record levels of “footfall” which has enabled Cardiff to buck the national trend and produce a 3% increase in retail sales versus last year.
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
EEI001 Number of Jobs Created / Safeguarded 1,068 1,000 1,104 through Council support ☺
TE1 Number of centre users assisted into 2,620 3,000 3,638 employment by LTE. ☺
ECR15c Revenue generated by total visitors £703.6m £710m £851.7m ☺ ECR15a Day Visitors Number per Annum 13.11m 15m 18.3m ☺
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
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People in Cardiff achieve their full potential
Assisting people to achieve their full Improve opportunities and outcomes for potential focuses on building values, all learners, particularly those in relations and institutions for a society secondary schools, those vulnerable to where all individuals, regardless of race, underachievement and Looked After sex, age, ethnicity, disability, sexual Children (LAC) by: orientation, language, religion or non- belief, can fully exercise their rights to • Implementing a tracking system for lead fulfilling lives. measuring progress of learners with additional learning needs. The Annual Report Such an environment is at the root of a on the performance of Cardiff schools now nurturing society where all members, contains robust evidence on progress made by including the most vulnerable, enjoy a number of groups vulnerable to equality of opportunity to progress and underachievement. The progress of learners learn. from Ethnic Minority groups, the Gypsy/traveller community and Looked After Children are all tracked at a school, and local Authority level. Are we delivering the vision? The progress of more able and talented learners is also tracked in the annual report.
Improving the quality of Progress of learners with delayed literacy levels planning and partnership is robustly tracked at a school and LA level as part of the language, literacy and com- working at both strategic and munication strategy. We have undertaken work operational levels to improve with special schools to further develop tracking learner outcomes and promote for learners with more complex needs. social inclusion.
PAGE 15 Cardiff Council Improvement Plan 2010/11
Implement a Youth Engagement elements of the intensive programme. The 21 Strategy to improve attendance, schools targeted in phase 2 and phase 3 will behaviour and youth engagement with receive ongoing monitoring and support. Four education and training by: Welsh-medium schools will remain in the intensive programme. • Implementing 14-19 learning pathways . We worked through our local partnerships to The School Effectiveness Grant has been successfully achieve the statutory targets for deployed to support improvement in literacy as the local curriculum offer at Key Stage 4 and part of the national priority given to this. post 16 LACs. The Partnerships have now Elements of the funding have been targeted at agreed Key Stage 5 and post-16 local area schools where the need to improve literacy is curriculum and students have made their greatest. Early evidence from this year’s choices ready for September. Planned National Foundation for Educational Research interventions with Learning Coaches to support reading tests indicates that there has been a the most vulnerable young people in Years 9 & 7% improvement in the percentage of pupils 10 were developed and implemented. going on to secondary school having attained functional literacy. This means that the figure is Implement an Early Childhood Strategy 82% in 2011-2012 compared with 75% in to ensure children and their families are 2009-10. supported to have the best start in learning by: Implement school organisation planning proposals and an investment programme • Establishing further integrated children’s to foster community focussed schools, provision in areas with significant socio- reduce inefficient surplus places and economic challenge. Integrated facilities are improve the quality of the learning being developed at four primary school sites environment. (Adamsdown, Greenway, Oakfield and St Mary the Virgin): Greenway facilities are now • Completing the secondary-phase county- complete, Adamsdown on site, Oakfield out to wide reorganisation. Investment in existing tender, and consultation with local stakeholders two Welsh Medium High Schools is underway is underway for St Mary the Virgin. and should be complete by Autumn 2011. Designs are underway for new build secondary Improve communication skills for young school in the east of Cardiff for pupils from people, and in Basic Skills and ESOL for Llanrumney and Rumney High schools which adults by: have been approved to close subject to planning permission being given by 30th • Implementing a Language, Literacy & September 2011. Designs are underway for Communication Strategy and review the new build St Teilos CIW high school on commissioning and delivery of community Llanedeyrn High School site following Welsh learning with partners. The strategy will be Government approval subject to planning entering its fourth phase from September 2011. permission being given by 31st August 2011. A further nine primary schools have joined
PAGE 16 Cardiff Council Improvement Plan 2010/11
A third Welsh medium high school on St Teilos Further develop strategies that support site is to be progressed. Reduction in size of and challenge schools in their work to Whitchurch High School will need to be improve outcomes for all learners by: considered via the admissions process. • Implementing the Maintained Schools Glyn Derw High School and Michaelston Partnership Agreement. The majority of Community College have now federated on schools have now committed to the their existing sites following consultation. The Agreement. It continues to guide the work in remaining secondary schools are subject to respect of school improvement. The Agreement potential 21st Century Schools funding from will be reviewed in line with statutory the WG. requirements during 2011/12.
PAGE 17 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
SCC/002 The percentage of children looked after at 31 13.1 12 20.4 March who have experienced one or more changes of school, during a period or periods of being looked after, which were not due to transitional arrangements, in the 12 months to 31 March. The Better Outcomes for Looked After Children project has been re-launched and will be specifically tasked with looking into this issue. SCC/033 (a) The percentage of young people formerly 100 90 89.1 looked after with whom the authority is in contact, who are known to be in suitable, non- emergency accommodation at the age of 19. While the service will always seek to maintain contact with young people in these circumstances, the Council cannot impose contact. SCC/033 (b) The percentage of young people formerly 86.8 90 90.2 looked after with whom the authority is in contact, at the age of 19. ☺ SCC/033 (c) The percentage of young people formerly 42.1 45 43.9 looked after with whom the authority is in contact, who are known to be engaged in education, training or employment at the age of 19. Performance demonstrated a small improvement in 2010-11 in the context of an overall rise in unemployment across Wales. As adults, care leavers make their own choices about engagement in Education, Training and Employment (ETE) and Children's Services and our partners endeavour to promote engagement. The Looked After Children / Leaving Care Service continues to work with partners (e.g. Careers Wales and Coleg Glan Hafren) to improve the range of opportunities for young people, including a bespoke college course for care leavers. These have been primarily accessed by 16 and 17 year olds and for this reason we would expect to see an improvement in engagement in ETE at 19 over the coming years. SCC/037 The average external qualifications point 155 157 128 score for 16 year old looked after children in any local authority maintained learning setting The Better Outcomes for Looked After Children project has been re-launched and will be specifically tasked with looking into this issue. EDU/016 (a) Percentage of pupil attendance in primary 92.8 94 92.8 schools
Primary school attendance rates have remained constant over the last four years and the Council is giving the improvement of attendance a high priority in its ESTYN post-inspection action plan. It has reconfigured the work of the education welfare service and increased the resource to schools to appoint attendance officers to engage proactively with families. The allocation of this resource is weighted to reflect the greatest challenge. EDU/016 (b) Percentage of pupil attendance in secondary 90.6 91.3 90.4 schools Attendance in secondary schools has improved slightly in the last four years to achieve a rate of just over 90%. However, performance remains 22nd out of the 22 Welsh authorities. Attendance is generally worse at the key points of transition in Y9 and Y11 and there is a strong link between attendance and achievement. The Council's Attendance Strategy has a number of actions designed to support and challenge schools to improve performance. This includes the delegation of additional resources to clusters of schools to appoint attendance officers to engage with families and to improve the impact of policy and procedure. EDU/010 (a) The percentage of school days lost due to 0.02 0.03 0.02 fixed-term exclusions during the academic year, in primary schools ☺
PAGE 18 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
EDU/010 (b) The percentage of school days lost due to 0.26 0.18 0.28 fixed-term exclusions during the academic year, in secondary schools
There has been a significant fall in the number of permanent exclusions but this has not been reflected in the data for fixed-term exclusions where there has been a further rise. The Council's strategy and the implementation of the neighbourhood management approach will be the focus for making improvements in this area. EDU/002 (i) The percentage of all pupils (including those 1.26 1.2 1.64 in local authority care) in any local authority maintained school, aged 15 as at the preceding 31 August that leave compulsory education, training or work based learning without an approved external qualification.
There is a strong link between this indicator and the number of young people who are not in education, employment or training (NEET) as measured by EDU/002(ii). Early intervention to address additional learning needs, poor attendance, improvement in literacy and numeracy skills are all key contributors. The Council is also putting in place strategy to significantly reduce the number of NEETs.
EDU/002 (ii) The percentage of pupils in local authority 7.69 20 14.29 care in any local authority maintained school, aged 15 as at the preceding 31 August and ☺ leave compulsory education, training or work based learning without an approved external qualification. EDU/003 The percentage of pupils eligible for 78.76 78 77.9 assessment at the end of Key Stage 2, in schools maintained by the local authority, achieving the Core Subject Indicator, as determined by Teacher Assessment EDU/004 The percentage of pupils eligible for 65.3 66.1 69.8 assessment at the end of Key Stage 3, in schools maintained by the local authority, ☺ achieving the Core Subject Indicator, as determined by Teacher Assessment EDU/011 The average external qualifications point 367 358 376 score for 16 year olds, in learning settings maintained by the local authority ☺ EDU/015 (a) The percentage of final statements of special 92.02 77.5 88.27 educational need issued within 26 weeks Including exceptions ☺
The indicator is well over target and has shown significant improvement in recent years, the slight decline in performance from 2009/10 is not a cause for concern. EDU/015 (b) The percentage of final statements of special 95.77 82.5 94.24 educational need issued within 26 weeks excluding exceptions ☺
The indicator is well over target and has shown significant improvement in recent years, the slight decline in performance from 2009/10 is not a cause for concern.
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
PAGE 19 Cardiff Council Improvement Plan 2010/11
Cardiff is a great place to live, work and play
Cardiff’s development over recent years • We reviewed the strategic cycling network has led to a commercial, creative, and and developed a prioritised strategic cycle cultural rebirth of a city where many network development plan which is due to be people choose to live, work, and play. The submitted to Executive for approval in 2011/12. Cardiff experience offers world-class sporting events, entertainment, leading • We progressed a regional transport project cultural attractions, nightlife and more. focusing on public transport integration , submitting a bid to the Welsh Government for All of this is based on an appealing and the 2011/12 Sustainable Travel City accessible built environment that draws Programme. together a high quality transport infrastructure, well maintained parks and • We continued to roll out the Council’s green spaces and a technology network Smarter Choices programme including, the that realises people’s aspirations for their establishment of a Car Club, development of professional and personal lives. a personalised travel planning project and launch of a travel awareness campaign . The Car Club scheme was launched on 1 December Are we delivering the vision? 2010 and work is continuing with the City Car Club to promote the scheme. The Travel Planning Project is on hold as Sustrans have We worked to deliver sustain- been awarded funding for a Personalised Travel Planning project to cover up to 50% of able travel choices by: households in Cardiff.
Increasing the range and choice of Delivering improvements to the transport alternative travel options through the infrastructure, including by: further development of the Sustainable Travel City initiative: • Completing Pont-y-Werin , which opened on 14 July 2010.
PAGE 20 Cardiff Council Improvement Plan 2010/11
• Delivering infrastructure improvements for Street Station in 2011/12, once permission is High Street and St. Mary Street to create a granted. pedestrian friendly environment. We completed Phase 2 of St Mary Street (Guild Hall • Progressing delivery of schemes identified Place to Golate Street) and began Phase 3. The within the Sewta Regional Transport Plan, paving of Womanby Street and Quay Street subject to funding. A feasibility study of Ely was also completed. link to the Taff Trail is being undertaken and a bid will be put forward to Sewta. We completed • Redeveloping Stand A of Cardiff Bus Station Phase 1 works of the bus priority measures on to provide new bus stands and passenger the A470 in June 2011, a scheme that aims to facilities. We undertook a public consultation improve reliability and journey times on bus on the bus station which received over 2000 links to the areas North of Cardiff. Work is responses. This information fed into the report progressing on a tender for the Western of the Environmental Scrutiny Committee Corridor Regional Transport Plan scheme, which which reviewed the options put forward. The is intended to improve bus travel to the west of Committee’s report will be considered by the the city. Executive in 2011/12. Improving public information through • Implementing further improvements to the improved management and mainten- city centre bus network 2010/2011. We have ance of the transport network by: completed the year 2 work of a 5 year plan, including bus priority and infrastructure works • Working on implementing a new Transport at Kingsway/Boulevard de Nantes junction, Network Management Plan to improve Kingsway, Castle Street, Westgate Street/Castle facilities and accessibility for all modes of Street junction. Bus priority measures at travel . We have completed gathering the Churchill Way Phase II and Lower Churchill Way background data and a draft plan is due to be were also completed. Phase III of Churchill completed during 2011/12. Way has been progressed to detailed design work. • Taking over responsibility for enforcing parking regulations from the police. We took • Implementing phase 2 of the Cardiff east over parking enforcement in July 2010 and park and ride scheme subject to funding. We have 40 Enforcement Officers, including added further parking spaces to provide over supervisors in post. 950 spaces. An approach is now in place to focus on increasing patronage and uptake of • Completing a review of residential parking new spaces. policy. We have undertaken a consultation exercise with residents and drafted new • We installed a public information portal at Residential Parking and Disabled Parking Bay Central Station to provide public transport Policies. These will be submitted to the timetables and live travel information. A Executive in 2011/12. further portal is due to be installed in Queen
PAGE 21 Cardiff Council Improvement Plan 2010/11
We continued developing Cardiff creative industries, the knowledge economy as an international centre for arts, and connecting to citizens, and develop new projects with European partners relating to culture, entertainment, heritage, Tourism and Urban Mobility. We continued sport, leisure and events by: to work on projects relating to ECCE Innovation (European Clusters of Creative and Cultural Enhancing Cardiff Bay’s profile and Enterprises), KNOW Cities (sustainable city attractions by: management) and AA Public Services (Connecting Citizens). A project bid for Urban • Opening the new Cardiff International White Mobility was developed for submission in Water attraction and progressing the 2011/12. The feasibility of a Tourism project development of a permanent ice-rink . Cardiff was investigated, but found to not align to International White Water was officially Cardiff’s objectives so no bid will be put opened in March 2010 and welcomed over forward. 24,000 visitors during its first year. It was awarded the Best Visitor Experience in Wales • We took forward the Best Practice Scheme at the 2010 National Tourism Award. Project with Vadodara, Gujarat, on Alternative delivery options are being waterfront regeneration and economic considered for the Ice Arena. development, giving training sessions to technical staff and carrying out an audit of • Progressing a new visitor centre in Cardiff Bay information to assist the Municipal with an environmental focus. We relocated Government of Vadodora to prepare their draft the visitor centre to the Wales Millennium regeneration plan associated with their major Centre and opened this to the public on 11 river regeneration project. September 2010. Collaborating with partners to deliver Developing and promote Cardiff’s leading sporting, cultural, arts and international profile by participating in entertainment events across the city by: transnational city networks and joint projects. • Successfully hosting the Commonwealth Local Government Forum Conference as a • As lead city in the Conference of Atlantic Arc major international event in March 2011 Cities on Climate Change, we worked with where over 450 international delegates other member cities to develop and deliver a attended with 51 of the 54 Commonwealth trans-national project on communications countries represented. and behaviour change . We worked with partners to bid for funding for a climate change • Successfully hosting the national armed project but unfortunately the bid was forces day in June 2010. This event attracted unsuccessful. a 70,000+ audience from across the country. The event was the second of its kind to be held • Deliver in partnership with European cities in the UK and the first time in Wales. trans-national projects relating to the
PAGE 22 Cardiff Council Improvement Plan 2010/11
• Exploring the feasibility of hosting the 2022 Islands) and the International Amateur Boxing Commonwealth Games. We have held Association road to 2012 boxing camp will base meetings with the Commonwealth Games their pre-games training camps in Cardiff. Council for Wales and a scoping document has been put together for presentation to the • Implementing the second phase of a review Minister for Heritage in 2011/12. If approved, of charges in the Council's leisure facilities. a feasibility study will be carried out. We have appointed a sales/marketing partner to work with the service from April 2011. Our • We successfully hosted the WBC ‘Night of Active Card sales continue to grow by an Champions’ and the international amateur average of £23,000 per month. Committed boxing tournament ‘Great Britain vs. the rest memberships have been introduced, where the of the world’ in July 2010. customer signs in to a longer term agreement in return for a lower monthly price than an • We successfully opened The Cardiff Castle uncommitted membership. Museum of the Welsh Soldier in June 2010. • Working with Newport to ensure that Ryder Progressing Cardiff as an international Cup visitors enjoy a world class experience in venue for sports, with a first class South East Wales. We successfully held the sporting infrastructure that offers opening ceremony in Cardiff Castle. excellent participation opportunities, by • Developing a bid for Cardiff to be recognised • Securing maximum benefits from the as the European Capital of Sports, 2012. A forthcoming Olympic and Paralympics bid was developed and presented but Cardiff Games 2012. The first event of the 2012 were unsuccessful. Cardiff were awarded Olympic Games, the women’s football, will be Capital City of Sport status 2014, which will tie held at the Millennium Stadium in Cardiff and in with the Commonwealth Games to be held in Cardiff is one of the stops of the torch relay. Glasgow as Cardiff will play a key role in pre- Partnership funding was secured and games training. construction work began on two Adizones, free, open space amenities designed in the shape of • Work with partners to deliver the House of the London 2012 Olympic logo. Cardiff opened Sport development in Leckwith. Phase one of the first Adizone in Wales, based at Cardiff this development was completed ahead of Barrage, in May 2011. schedule and launched by hosting the NPower National Academy finals. A number of The Trinidad and Tobago Olympic Committee, awareness evenings were held for local Australia and South Africa Paralympic teams, community users and clubs to access the South Africa Swim Olympic Team and the facility. Phase two discussions are ongoing with Oceanic team (including Fiji, Tonga, Samoa, a number of potential developers. Vanuatu, Papua New Guinea and the Solomon
PAGE 23 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
LTPPI11 Percentage of travel to work by sustainable 40.3 44.3 47.7 transport ☺
LTP PI2 (a) Number of Bicycles crossing the city centre 3,967 3,630 4,069 cordon ☺
ECR15c Revenue generated by total visitors £703.6m £710m £851.7m ☺ ECR15a Day visitor numbers per annum 13.11m 15m 18.3m ☺
LCL/001 The number of visits to Public Libraries during 9,756 5,722 9925 the year, per 1,000 population ☺
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
PAGE 24 Cardiff Council Improvement Plan 2010/11
People in Cardiff have a clean, attractive and sustainable environment
The successful cities of the future will be CD, books etc) banks introduced to Household those that achieve social and economic Waste Recycling Centres and we also worked prosperity within environmental limits. with IKEA to promote waste minimisation As cities regenerate and flourish there is initiatives such as Real Nappies and No Junk a realisation that economic growth does Mail for World Environment Day. not come through trade-offs with social and environmental quality. • As part of the new waste strategy, complete a full public and key stakeholder consultation on all waste issues including weekly recycling. Are we delivering the vision? We carried out consultation which has informed the proposed Municipal Waste Strategy. This strategy was agreed by the Executive in We worked to deliver effective January 2011. and efficient waste manage- Promoting reduction, re-use and recycling, ment measures by: including:
Developing and implement a new long • Working with partners to implement Keep term waste strategy by; Cardiff Tidy (KCT) campaigns such as ‘Get It Out for Cardiff’ and the Really Rubbish • Working with partners and the citizens of Campaign (including delivery of school Cardiff to maximise waste minimisation. We workshops, campaigns and awards) . ran home composting and wormery sales Campaigns such as:- which resulted in sales of 468 compost bins, 195 waterbutts and 38 wormeries. Other - Schools Against Litter was run in Fitzalan initiatives have included bike reuse and paint High, Cathays High, Llanrumney High, reuse in the community and multimedia (DVD, Llanishen High and Willows High Schools.
PAGE 25 Cardiff Council Improvement Plan 2010/11
- Smoking Litter Campaign, where an - We also updated the web information education road show took place on Queen relating to waste minimisation activities and Street, talking to smokers about their schemes such as the credit union for real responsibilities and giving out free portable nappies scheme and good shopping guides. ashtrays. • Deliver a new local environmental quality - KCT have engaged with the student union strategy to maintain the local environment in preparation for campaigns for the next by addressing issues such as litter, dog financial year and to review our fouling, graffiti, fly-posting and fly-tipping. communication channels to ensure we The new strategy was approved as part of the deliver the most effective targeted overall Waste Strategy for 2011-16. Plans are messages. now underway to implement the strategy; a Communication Plan for 2011/12 addressing - People were fined for dropping smoking key local environmental quality issues has been related litter whilst drug litter has been established and key milestones mapped out. tackled through partnership event working with South Wales Police, Substance Misuse • Maximise waste diversion from landfill. The Action Team, Street Cleansing, Bute Park new Waste Strategy was approved in January Team and City Centre Management and a project team has been established to work on the detailed implementation plan. The • Door-to-door education in areas where there first phase of the collection changes was are waste issues or low recycling rates . We successfully delivered, with all tri-bag areas of focussed our Education Enforcement activities the city receiving the kerbside caddy in March. on the Cathays area to improve how waste is Further consultation for wheeled bin put out for collection through door to door expansions in three bag areas has been education. completed and further containerisation taken place. Post sorting of Household Waste • Attendance at various local events to Recycling Centre residual skip waste has been promote recycling and waste minimisation established. The percentage of municipal waste initiatives such as Real Nappies. We ran: landfilled reduced by over 3.5 percentage points in 2010/11 compared to the previous - 15 supermarket recycling road shows year. - 13 Really Rubbish workshops, 1 of which was in Welsh • Deliver an outline business case for a long - 2 Prosiect Gwyrdd roadshows term sustainable composting solution. We - 5 high school litter roadshows have completed the initial Outline Business - 1 teacher training day Case and this was approved by the Executive in January 2011. The document was then - 73 blocks of flats in Plasnewydd, submitted and approved by the Welsh Adamsdown and Penylan areas and 56 Government. A draft project timetable has large blocks in Butetown and Grangetown been drawn up and the project team identified. areas were educated and issued with communal bins/caddies.
PAGE 26 Cardiff Council Improvement Plan 2010/11
• Progress a long-term solution for residual Creating a more sustainable and greener waste to replace landfill by commencing the city by: procurement process associated with Prosiect Gwyrdd. The Prosiect Gwyrdd joint residual • Progressing the Carbon Lite Agenda in waste treatment procurement with four other collaboration with partners Councils achieved a key milestone in December 2010 when the Short List for the next stage of • Signing the Covenant of Mayors competitive dialogue was agreed and commitment to go beyond the objectives of announced. This stage defined the technology EU energy policy in collaboration with proposed by the participating market providers partners at the Proud Capital Conference in – energy from waste – and proposed sites June 2010. within the five authorities. • We launched the Carbon Lite Action Plan We worked towards creating a cleaner with our partners at the Proud Capital city by: Conference in June 2010. Work is also underway on the adaptation project Changing • Realigning the waste collection service to Climate, Changing Places which includes increase effectiveness and efficiency by participation in a Wales-wide dissemination improving the alignment between street event. cleaning and waste collection through the merging of these services. Street cleansing is • We did not begin carbon trading to now undertaken on a zone basis, similar to the incentivise carbon reduction across Cardiff as waste collections, but one working day later. at the comprehensive spending review the The resourcing of the street cleansing and government abandoned carbon trading. waste collection operations has been combined and a joint winter weather working agreement • Implementing the Sustainable Development was in place by October. As a result of these Action Programme to integrate sustainable improvements when two significant service development into Cardiff Council’s strategic disruptions occurred, both cleansing and waste and business planning processes. We collection operatives were in a position to assist achieved Green Dragon Level 2 in April 2010 Highways in undertaking snow clearance and and have been working towards Level 3. gritting activities. In both instances service Cardiff’s Fairtrade City status was confirmed by recovery commenced quickly. the Fairtrade Foundation for the next 2 years and Fairtrade Fortnight was held in early 2011 with a Fairtrade Fun Zone in the City Centre.
We updated the Policy Integration Tool (PIT) and the Corporate Plan was subject to a PIT session.
PAGE 27 Cardiff Council Improvement Plan 2010/11
• Progressing and evaluating a sustainable Guidance. We have prepared a draft ‘Street Lighting’ project within the city. We Supplementary Planning Guidance for small have prepared an outline business case to infill sites, which will provide urban design evaluate a range of street lighting options guidance for residential infill, backland and site including LED technology. As a result of this development. We are continuing to work on evaluation it was determined that none of the the Local Development Plan. options provided a sufficient invest to save benefit to be progressed at this time. • Reviewing the allotment strategy, undertake a site audit of existing allotments and • Maximising innovative refurbishments to develop new allotments. We undertook site improve energy efficiency of public and audits of existing allotments and clearance and private dwellings, e.g. levelling works were completed at College Farm allotment site in autumn 2010. It is anticipated - Over cladding to improve thermal that the site will reopen for cultivation in efficiency. We were successful in acquiring summer 2011. The draft Allotment Strategy Community Energy Saving Programme and was presented to the Economy and Culture Arbed funding for a Home Improvement Scrutiny Committee in November 2010 and we scheme in the Bryn Celyn, Heddfan North are implementing the action plan and Heddfan South area of Pentwyn. This scheme seeks to install overcladding on all • Further developing Cardiff’s flood defences, properties in the project area and replace including by delivering the Whitchurch Brook boilers and install loft insulation where flood alleviation scheme. The project necessary. The project will improve 217 appraisal report for the Whitchurch Brook properties (114 council, 102 private and 1 scheme was presented to the Welsh RSL) and is due to finish in June 2012. Government. European and Welsh Government funding was confirmed.. - We delivered Warmer Wales Grants with partners, insulating 409 lofts and 161 The Cardiff-wide Preliminary Flood Risk cavity walls. 2 free gas central heating Assessment was agreed by Executive and systems were also installed. The estimated submitted to the Environment Agency in early saving on energy bills is £91,249 per year, 2011/12. and Carbon Dioxide emissions were reduced by 799 tonnes per year. Benefit Advice was We worked to regenerate Local also supplied through the programme and Neighbourhoods by: over 270 clients took advantage of this service. • Leading the multi-agency neighbourhood management work with partners to deliver • Embeding effective land use and more responsive and joined up services . The development guidelines in planning Neighbourhood Profiles are available to processes to shape a green and sustainable neighbourhood management teams (which city, by progressing the Local Development include partners) via the Proud Capital website. Plan and the Supplementary Planning
PAGE 28 Cardiff Council Improvement Plan 2010/11
- Improving the quality of private and Work commenced in November 2010 on a new social housing across the city. Keeping on Education and Training Centre as part of the target to secure the Welsh Housing Bute Park Restoration Project. This is aimed to Quality Standard (WHQS) by December be completed by autumn term 2011. 2012. • Developing the Parks & Gardens Enhance and protect the built and natural Apprenticeship Scheme through the Bute environment, by: Park Restoration Project and by introducing an exchange programme with international • Delivering the Bute Park restoration project partners. We hosted four horticultural students and improving the user experience and from Nantes for a 3 week placement and were safety within the park through improved provided with a wide range of work experience access and the segregation of pedestrians within glasshouse, conservatory, fine turf and and vehicles. We have upgraded the existing conservation. A further placement for a pathways and completed new path linkages in landscape design student from Nantes was Bute Park. A new event service road for Coopers provided for a 2 week period. Field was also constructed to facilitate events. The upgraded path network links to the new A Leonardo Programme bid for a work based vehicle access bridge which provides a education programme was successful and will dedicated vehicle entrance and exit point. go ahead in Spring 2012.
PAGE 29 Cardiff Council Improvement Plan 2010/11
• Delivering refurbishments at the Cathays • Bringing forward a District Centres strategy library and working with appropriate funding to enhance their role at delivering 14 partners to secure the second phase of the environmental improvement projects under Cardiff Story Museum and the development the Neighbourhood Renewal Schemes of the first floor gallery spaces at the Old programme, based on ideas put forward by Library building . Cathays Library re-opened to local Members . We have prepared a draft the public in June 2010 following an extensive strategy taking into account the results of 10 month refurbishment. The £1million project consultation and this will be presented to the was funded with the additional support of a Executive during 2011/12. £300,000 grant from the Welsh Government. We completed the Neighbourhood Renewal The Cardiff Story Museum held a St David’s Schemes at Canada Road, Lawrenny Avenue, Day preview event. This was followed by a series Meirion Place, Hillview, ABC Park and Shelley of preview evenings for contributors, Gardens. consultative groups, advisors, business sector and local media. The Cardiff Story staged a • Progressing a regeneration scheme for successful public opening in April 2011 . Beechley Drive shops, in accordance with priorities established in the local centres • Delivering a comprehensive regeneration strategy. We completed the refurbishment scheme for Loudoun Square in Butetown, scheme for Beechley Drive Lower Shops and a including new health, community and feedback survey found that 90% of traders and shopping facilities. Work on a 32-month, shoppers were satisfied with the scheme. phased redevelopment programme began in A Community Action Group was established to June 2010. We completed Phase 1; retailers discuss ideas for Beechley Drive Upper Shops have been moved to temporary units and the and the financial viability of the redevelopment existing shops demolished. We also proposal was appraised. commenced Phase 2, which will see the construction of a new shopping parade, health centre and community space.
• Completing the environmental renewal programme in North Grangetown and West Adamsdown. We prepared environmental schemes, completed resident consultation and delivered schemes at Allerton Street / Stafford Road in North Grangetown and System Street / Planet Street in West Adamsdown.
PAGE 30 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
EEF/002 Percentage reduction in carbon dioxide 6.49 2 1.8 emissions in the non domestic public building stock The results for 2010-11 show a continued reduction in overall emission from fossil fuels (gas and heating oil) which correlates with the significant investments the Council has made in improving heating controls, heating plant and building insulation in recent years. However electricity use has risen compared to the previous year & this has offset the reductions in fossil fuel use. There are continuing rising electricity demands in schools from the growth in IT equipment and a number of significant energy intensive buildings such as the new Central Library opened during the reporting year. More focus will have to be given to reducing electricity use in Council buildings alongside the work that it is already being undertaken with regard to reducing gas & oil use. STS/005 (b) The percentage of highways and relevant 89.03 90 83.75 land inspected of a high or acceptable standard of cleanliness Heavy snowfall resulted in a missed LEAMS survey for Dec/Jan which impacted the result. STS/006 The percentage of reported fly tipping 87.16 90 94.48 incidents cleared within 5 working days ☺ WMT/004 The percentage of municipal wastes sent to 61.09 56 57.52 landfill Performance has increased from the previous year, new recycling projects have been introduced mid year, but require a full year to demonstrate the full benefits. The Waste Strategy has been approved which will bring forward new initiatives in 2011/12.
WMT/001 The percentage of municipal waste reused Combined 44 41.97 N/A (i) and/or recycled. in 2010/11 WMT/001 The percentage of municipal waste com- WMT/009 (ii) posted or treated biologically in another way. New recycling projects were introduced mid year, but require a full year to demonstrate the full benefits. An Environment Agency decision to not allow the inclusion of aggregates in the 2010/11 figures has meant that we did not achieve our target 44%. The Waste Strategy has been approved which will bring forward new initiatives in 2011/12. WMT/002 The percentage of bio-degradable municipal 53.69 60 50.48 waste sent to landfill ☺ SC/KPI Removal of non offensive graffiti within 5 93 85 92 01(a) working days ☺ SC/KPI Percentage removal of offensive graffiti within 79 85 83 01(b) 1 working day The location of some of the graffiti requires specialised access and working at height, delaying removal on a small number of occasions .
WM/KPI Total carbon emission equivalent [CO2 60,636 59,245 54,517 001 equivalent in T/Y] from municipal waste ☺ CT3 The % of Council Stock which complies with 39.1 60 62.14 the Welsh Housing Quality Standard (WHQS) - (kitchens) ☺ CT4 The % of Council Stock which complies with 40.23 60 62.78 Welsh Housing Quality Standard (WHQS) - (bathrooms) ☺ CT6 The % of housing stock, under WHQS New for 50 51.64 N/A compliance, has a SAP rating of >65 2010/11 ☺ HD1 The number of householders who have had New for 1000 1168 N/A energy efficiency/conservation advice 2010/11 ☺
PAGE 31 Cardiff Council Improvement Plan 2010/11
People in Cardiff are healthy
The health of the population is vital to Responding to the priorities and goals identified achieving a world-class quality of life in by the Healthy City programme by; the city. Delivering better health, social care and well being for residents through • Working with partners to develop a new 5 a range of preventative, curative and year plan to address short and long term support services is therefore a health inequalities and issues and explored fundamental part of Cardiff’s agenda. further engagement opportunities across the This will ensure that Cardiff residents are city. able to enjoy a healthy and active life with prompt access to appropriate health - A website has been developed, and social care services when needed. www.cardiffhealthycity.com,
- Cardiff hosted the UK and Ireland Healthy Are we delivering the vision? City Co-ordinators Network in October 2010.
- A DVD and leaflet have been developed to We promoted and supported Healthy support awareness raising activities and Active Lifestyles by: - The Health Partnership Team supported the • Working in partnership with Sport Wales Minority Ethnic Community Health Fayre in (formerly the Sports Council for Wales) to March 2011. develop and deliver the Local Authority Partnership Agreement (LAPA) to help meet • Focusing activities on reducing obesity, the sport and physical activity needs in promoting active lifestyles, managing stress, communities across Cardiff. LAPA projects encouraging healthy food choices and met and delivered their objectives within the sensible drinking and healthy urban planning allocated budget and we have secured by developing, with partners, the “Healthy additional funding of £46,000 to create new Weights, Healthy City” strategic framework to sporting programmes for future years. tackle obesity issues. This framework was adopted by the Health Alliance and an action
PAGE 32 Cardiff Council Improvement Plan 2010/11
plan was developed to address these issues which is notable acknowledgement of the alongside the Healthy City programme. achievements.
With the Cardiff City Football Foundation we • Developing and implementing a new carers developed the Healthy Lifestyle Programme, policy and guidance, and developed a joint which is to be delivered to year 6 pupils in 8 strategy for carers with the Vale of Glamorgan schools. Council and the Cardiff and Vale UHB which is currently under consultation. We piloted a We ensured people’s health is maximised by policy for Recording and Completing Carers’ reducing and managing chronic conditions Assessments and introduced this to all Adult more effectively by: Services staff in line with the rollout of recording Carers Assessments electronically. Other carer • Working to prevent and delay the onset of policies will be introduced and/or updated as chronic conditions by promoting healthier appropriate. lifestyles, taking forward the Welsh Government’s Change4Life campaign which Ensuring High Environmental Standards aims to prevent obesity and supporting National Healthy Living Week and No Smoking We continued to develop innovative activities to Day. We promoted key food and health and deliver leading environmental standards by: physical activity messages across the city. In addition we ran a Christmas campaign on • Progressing activities under the e-coli Group. Healthy City website to promote healthy living The National Food Hygiene Rating system was messages on: Alcohol and Christmas, Coping launched in October 2010. Our corporate E-coli with Christmas, Keep Well This Winter, Healthy working groups continued to meet and a Eating, Safer eating, Preventing accidents , Be corporate E-coli officer has been appointed to Active at Christmas, Dealing with Loneliness, progress this issue. We have agreed the Food New Years Resolutions. Safety Broadly Compliant policy to implement recommendations made to local authorities • Working to improve the quality of life for from the Pennington Inquiry into food safety. those living with chronic conditions by supporting them and their carers, to manage Take forward measures to address air, land, their conditions in their own homes. The water, noise, and light pollution by: Chronic Conditions demonstrator project, a pilot scheme in partnership with the Health • Monitoring air quality in ‘hot spot’ areas Board looking at supporting people living with where action has been taken, such as St. chronic conditions, came to a close. The project Mary Street. Monitoring in and around the St made progress in the management of epilepsy Mary Street Air Quality Management Area and diabetes and the Epilepsy Steering Group (AQMA) and the Ely Bridge AQMA is ongoing will continue to meet and advance the work and action plans are being implemented. further. The new Epilepsy nurse led A&E Service Monitoring continues in and around the has been shortlisted for a Nursing Times Award Stephenson Court area of Newport Road where
PAGE 33 Cardiff Council Improvement Plan 2010/11
the Public Protection Committee approved the • Meeting the needs of individuals and declaration of a further AQMA at its meeting in supporting carers with the provision of June 2010. respite services. A voucher scheme was developed and piloted to enhance the choice • Review the deployment of the ‘after-hours available to carers in respite care provision. The noise team’ to maximise their impact. A joint scheme offered 36 additional respite hours to operation between South Wales Police and use with preferred providers. A new scheme Cardiff Council the Out of Hours Noise team to with more flexibility is now being considered for respond to out of hours calls regarding noise 2011/12. nuisance in the student occupied areas around Freshers week. The operation resulted in several • Expanding and enhancing assistive successful interventions and spread the technology through the community alarm message to new student residents of the tough service and reviewing operating arrange- approach taken to deal with noise nuisance ments involving the tele-care service. We and anti-social behaviour. This operation built transferred the Management of the on work between the Private Sector Housing Community Alarm Service to our Housing Team in making landlords in Cathays aware of section. We continued to contribute to the their duties in respect of anti-social behaviour South East Wales Improvement Collaborative under the new Licensing regime. Project for Telecare and Telehealth. The number of telecare users on contract increased The Noise & Air Team have attended PACT by over 8.5% between June and December meetings in other wards with a relatively high 2010. rate of noise complaints to discuss the work of the team and how residents may access the out • Broadening and deepening the approaches of hours service. to integrated health and social care in collaboration with the Cardiff and Vale Ensuring that vulnerable people have University Health Board. The Health and access to services to reduce health Social Care Integration Board made good inequality progress in Adult Mental Health. Assessment and Care Management focusing on Hospital We ensured people have the opportunity to be Discharge, Joint Learning Disability Services as healthy as possible by: and Joint Commissioning. Results Based Accountability workshops were completed for • Increasing the flexibility of support with the establishment of the Assessment and regards to domiciliary and home care. We Transfer of Care team, the project structure for procured new domiciliary care contracts with development of the Unified Assessment was the independent sector for older and physically created and weekly patient flow meetings disabled people to improve the effectiveness of ('Super Tuesday') are now well established. services to this group of service users. Principles of patient discharge to 6 week Short Term Assessment and Response Service / reablement services have been agreed with Cardiff Social Services.
PAGE 34 Cardiff Council Improvement Plan 2010/11
We developed the role of Adult Services as a • Developing Neighbourhood focused teams in lead commissioner and shaper of public services partnership with Cardiff and Vale University responsive to local needs for older and Health Board. he development of vulnerable people by: neighbourhood teams will follow on from the implementation of the new Cardiff and Vale • Planing the services that are required to cater localities. The locality boundaries were agreed for the broader needs of client groups. We are between Adult Services and the Health Board revising our Joint Commissioning Strategies for and work is now ongoing to finalise the People with Physical Disabilities, Older People Assessment and Transfer of Care model. and Learning Disabilities. It is anticipated that new strategies will be completed in Autumn We promoted good health for children in need, 2011. including looked after children and care leavers by: • Transforming care management processes to become more outcome centred and to utilise • Work with young people in Children’s Homes existing community resources to maintain to reduces smoking and improve people in their own homes. We worked on understanding of healthy eating. Our remodelling our Unified Assessment process Children’s Homes are now smoke free and work which required large changes to CareFirst, the continues on food safety and promoting system used in Social Care. Training for case healthy diets and exercise. managers and managers in outcome-based approaches to assessment and care planning continues.
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
SCA/001 The rate of delayed transfers of care for social 6 5.8 7.12 care reasons per 1,000 population aged 75 or over The increase in the rate of delayed transfers relates to the increased pressure on the hospital social work services in March 2011 SCA/002 (a) The rate of older people (aged 65 or over) 47.03 42 45.89 supported in the community per 1,000 population aged 65 or over at 31 March ☺ SCA/002 (b) The rate of older people (aged 65 or over) 19.57 19.5 20.05 whom the authority supports in care homes per 1,000 population aged 65 or over at 31 March Results based on number of clients on the books receiving services in care homes on the last day of the period (31st March). The total number of people supported in Care homes in 2010/11 actually shows a decrease from 2009/10. SCA/003 (b) The percentage of clients, in the following age 83.2 83 83.21 groups, who are supported in the community during the year aged 65+ ☺ PSR/002 The average number of calendar days taken 189 280 307 to deliver a Disabled Facilities Grant. During 2009/10 an increase of 43% of referrals received against the previous year and a reduction of Capital funds resulted in a backlog, the winter weather also had an impact on external work. We have implemented new measures e.g. systematic review of old cases including additional consultation with occupational therapist to monitor our longest standing cases to ensure they are moved through the system within prescribed time frames.
PAGE 35 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
PSR/006 The average number of calendar days taken 83.95 90 101.75 to deliver low cost adaptation works in private dwellings where the Disabled Facilities Grant process is not used 2011 saw the end of an existing contractual arrangement for service delivery. The following procurement process was challenged by an unsuccessful contractor. A review of the process, and a subsequent complete re tender round, had an adverse effect on delivering timely services. We are undertaking a remodelling exercise in partnership with Care & Repair and it is anticipated that performance will improve by mid 2011/2012. PPN/008 (i) The percentage of new businesses identified 67 50 57 which were subject to a risk assessment visit or returned a self-assessment questionnaire ☺ during the year for Trading Standards Budget constraints and reductions in staffing meant that less proactive work could be carried out in identifying and inspecting new businesses. PPN/001 (i) The percentage of high risk businesses that 100 100 100 were liable to a programmed inspection that were inspected, for Trading Standards ☺ PPN/007 (i) The percentage of significant breaches that 89.9 85 90.9 were rectified by intervention during the year for Trading Standards ☺ PPN/008 (ii) The percentage of new businesses identified 72 100 57 which were subject to a risk assessment visit or returned a self-assessment questionnaire during the year for Food Hygiene The number of new businesses which are set up during the year is unpredictable. During 2010/11, 506 new premises were identified and 202 additional inspections required. Given the additional programmed inspections required during the year, resources were targeted at high risk premises. We inspected all new businesses outstanding from 2009/10 and a desk top risk assessment process was applied to any additional new premises identified during the year. Any premises considered to be high risk premises were also inspected. It is intended that additional resource is targeted at this area in 2011/12 to deal with the premises that remain outstanding. PPN/001 (ii) The percentage of high risk businesses that 100 100 100 were liable to a programmed inspection that were inspected, for Food Hygiene ☺ PPN/009 Percentage of food establishments broadly New for Baseline to 67.61 N/A N/A compliant with food hygiene laws 2010/11 be determined This is lower than the national average due to the high turn over of premises in Cardiff. Resources are being switched to this activity in 2011/12.
LCS/002 The number of visits to local authority sport 9,777 9,823 9,728 and leisure centres during the year per 1,000 population where the visitor will be participating in physical activity.
Cardiff suffered the worst winter conditions in 100 years in December 2010 which included very heavy snowfall. All Cardiff’s Leisure facilities were forced to close during this period due to the severity of the weather which adversely affected the result. Improvements in data collection of attendance figures have also led to a reduction in this indicator.
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
PAGE 36 Cardiff Council Improvement Plan 2010/11
Cardiff is a fair, just and inclusive society
Continuing Cardiff’s proud tradition of We worked to effectively respond to social justice, the Council will work to the way citizens want to access promote opportunity and respect and services: lead the way in engaging and managing diversity. Integration and Working with partners to deliver information participation remain important parts and services in a way that is tailored to meet of social cohesion and reflects the the needs of citizens, by: capacity of a society to ensure the welfare of its members. • Working with voluntary advice centres to improve the provision of advice in the city . We have engaged with a number of partner Are we delivering the vision? voluntary organisations in order to improve services with the long-term aim of developing a geographically united location We worked to establish the Cardiff for a voluntary service centre for the citizens Neighbourhood Management Model of Cardiff. In the short term, work is being by: undertaken to promote the services of a number of voluntary organisations via • Progressing the Transforming Neigh- corporate channels such as cardiff.gov.uk, bourhoods approach to reduce the cardiffdigs.co.uk and internally via the prosperity gap between neighbourhoods. intranet. The strategic needs assessment is now being disaggregated to neighbourhood levels and Awareness sessions for the Guide Dogs for 6 Neighbourhood Management teams are the Blind organisation have begun at Central considering the findings with a view to Library in collaboration with the C2C Help developing 2011/12 action plans for each Centre. Work was also completed to install a neighbourhood to support the achievement Citizens' Advice Bureau kiosk on the ground of the What Matters strategy. floor of Cardiff Central Library with C2C and library staff able to guide customers to finding the advice that they need.
PAGE 37 Cardiff Council Improvement Plan 2010/11
• Developing and implementing an the Council. We introduced outbound accessible communications policy. The customer satisfaction surveys which also actions from this policy are included in the seek to identify the areas that callers Single Equality Scheme which is due to be appreciate or feel could be improved. progressed throughout 2011/12. Customers can also provide feedback on C2C's services by using an online survey • Providing a secretariat function for the form. Customer feedback is passed onto emerging Equalities Network in Cardiff service areas. and improve engagement with other equality organisations across the city. We We i mproved access to housing across the recruited an Equality Network Officer who city by: met with all the Quality and Human Rights Network (EHRN) partners. The Equalities • Reviewing the Private Sector Housing Team also facilitated the involvement of Renewal Policy including financial local voluntary and community equalities assistance services. The Housing organisations in the ‘What Matters!’ Improvement Trust will partner with Cardiff community engagement events in March to deliver externally funded loans. This 2011 through the EHRN. Plans for the EHRN action will be progressed further during to work in partnership with the Council in 2011/12. managing community engagement on the Council’s Equality Scheme have been • Delivering a single assessment centre for finalised and the events will take place homeless people which includes health during 2011/12. and training facilities, along with replacement day centre and supported Voluntary Action Cardiff has produced an accommodation units. We relocated staff Equalities Code of Practice (through the into alternative accommodation at the end Cardiff Voluntary Sector Compact) to advise of 2010. Work has begun on site for the new local voluntary organisations how best to single assessment centre, with a reoc- mainstream equality and manage diversity cupation date in summer 2012. in their work. • We r eviewed the existing provision of • Exploring options to adjust opening hours service delivery within physical locations across libraries to meet customer needs, across the city. Our Customer Services Team within existing resources. Due to funding are leading on work to identify opportunities issues this is now being considered as one to restructure service provision from back strand of the Citizen Focus Programme. office locations to frontline positions in order to deliver operational efficiencies and • Delivering a generalist advice service in improvements in customer service. A number line with priorities identified by the of projects are underway at present and are community to ensure available funding is investigating the potential to simplify, effectively targeted. Citizens contacting relocate and review service provision C2C are able to make customer suggestions including the development of multi-service, based on the services that they receive from face-to-face Customer Hubs.
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We worked on promoting equality of opportunity and participation in The Connect to Cardiff Outreach service decision making by: continues to expand its base of partners by working in a wide range of locations • Increasing provision of appropriate throughout the area and in conjunction with resources in areas of most need, and community groups, public services and exploring and progressing opportunities private companies to deliver accessible face- for local area working . A number of projects to-face services. were developed with key service providers within the communities, particularly • Developing and implementing a new programmes of Summer Activities to engage ‘Customer Service Approach’. The young people. Neighbourhood management Connecting Citizens 2 Project created the team meetings have been attended by Customer Service Advisory document suite Communities First coordinators, and the to provide a corporate framework for the Programme Manager, Senior Coordinator provision of exceptional customer service. and Business Support Manager have also The suite currently consists of the Customer represented the needs of Communities First Service Strategy, Corporate Customer citizens by attending other meetings with Service Standards, Access Channel Strategy service providers, including the Children & and Plain Language Guidelines. The Young People’s Partnership, Action on Child approaches and techniques laid out in these Poverty Sub-group and Schools & Lifelong documents are being actively rolled out Learning. across the Council in order to standardise the corporate approach to customer service. • Identifying barriers to participation in Council services, and working with We focused engagement and participation partners to remove or reduce those activities for those that require greater barriers. Our Customer Services Team are assistance to access services by: involved in the development of access channels to reduce social and digital • Enhancing the gypsy traveller exclusion. Through the use of technologies engagement initiatives with significant such as the internet and interactive digital improvements to living accommodation at TV, citizens in harder to reach or traditionally the Shirenewton site. We carried out Phase excluded groups will be encouraged to 3 of the improvement works, including new engage and transact with the Council in boundary walls to each pitch, repairs to outer ways that have not been available to them boundary fence, extending internal and previously. Work continues to encourage use external pitches to incorporate more green of these alternative access channels with a space and providing a single metered water soft launch of the iPhone and Android apps supply and an external plug socket to each due in 2011/12. We are also beginning to pitch. The Council is negotiation with Welsh engage with citizens using Twitter, Facebook Water regarding individual supply. and other emerging web technologies.
PAGE 39 Cardiff Council Improvement Plan 2010/11
We provided appropriate support and staff. Detailed negotiations commenced development opportunities for children in with the Trade Unions and an need, including looked after children, by: implementation plan is being developed to include a communications strategy, • Improving the range of foster care resourcing of a Single Status Help Desk and placements. We have worked in partnership development of specific approach to through the South East Wales Improvement Schools. Collaborative (SEWIC) to develop and agree a framework for increasing foster and We improved, with partner agencies, the residential care placements. Work is ongoing range and quality of services for children who on a communication strategy for foster care are disabled and with complex health needs, recruitment and significant work has been through: undertaken in respect of developing the delivery plan for the Placements Strategy. • A new school at Ty Gwyn for children with profound and multiple learning difficulties, • Redeveloping a children’s home at the old including enhanced capacity for severe John Kane site in Thornhill. We are and challenging autism, which has opened submitting an application for registration of in September 2010. the premises as a children’s home. The staff group are engaged in a programme of • Establishing an Autism centre at the familiarisation with the premises and ground Bishop of Llandaff High School subject to and a training programme. The first intake approval . The Autism Centre has been of children should be able to be received in established on site in temporary accom- 2011/12. modation, pending completion of the new build which is scheduled for completion in • Improving the integration of support 2012. services for children in need and the adults who look after them where adults have • Working with partners to develop and needs that require assessment and/or support effective community development services to meet them. We are developing through the new Ask Cardiff citizen a small scale Integrated Family Support engagement framework which coordinates Team (IFST) pilot in one neighbourhood. We local information. The Ask Cardiff held a Joint Conference of Adult and Management Board (Cardiff Council, Health, Children’s Services which resulted in Police, Fire, VAC) established a set of joint improvements to our working protocols and objectives and made the Ask Cardiff website updated the delivery plan. more user friendly. Ask Cardiff consulted on the new Waste Strategy, Local Development • We progressed the Job Evaluation process Plan, Childcare Strategy, Resident Parking to deliver an equality proofed fair and and changes to waste collection in transparent pay and grading structure and Plasnewydd. associated terms & conditions for Council
PAGE 40 Cardiff Council Improvement Plan 2010/11
We modelled the outcomes from the Joint We identified and engaged in activities to Needs Assessment down to a neighbour- reduce child poverty and its impact on hood level. This has allowed for the children’s life chances. preparation of detailed neighbourhood profiles for neighbourhood management • Developing with partners a new strategy teams to utilise when developing their action and action plan to address child poverty plans for 2011-12. The Ask Cardiff team and support the child poverty strategy have also been working with the Welsh group being taken forward by the Children Government to develop a local data and Young People’s Partnership and observatory. Communities First. We have incorporated the Child Poverty Strategy that was • Ensuring that social care is delivered in a presented to the Children and Young way that allows citizens to fully receive People’s Partnership Board into the final their entitlements . We continued to be part draft of the What Matters Integrated of the Citizen Centred Support Network with Partnership Strategy. The strategy will move the Social Service Improvement Agency into the implementation phase in 2011/12. exploring practice. We consulted on proposed changes to the Direct Payments • Progress workshops to explore the issues Scheme will offer further opportunities for of income poverty, service poverty and services for individuals who do not have participation poverty. The workshops were capacity to consent. We started arranging a completed as planned and contributed steering group meeting for Citizen Directed towards developing indicators that were Support. included in the results based scorecards for the What Matters Integrated Partnership Strategy.
PAGE 41 Cardiff Council Improvement Plan 2010/11
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
BNF/004 Time taken to process Housing Benefit (HB) 17.02 17 11.38 and Council Tax Benefit (CTB) new claims and change events. ☺ BNF/005 The number of changes of circumstances 1,964 N/A 1,995 N/A N/A which affect customers’ entitlement to Housing Benefit (HB) or Council Tax Benefit (CTB) within the year. CT3 The % of Council Stock which complies with 39.1 60 62.14 the Welsh Housing Quality Standard (WHQS) - (kitchens) ☺ CT4 The % of Council Stock which complies with 40.23 60 62.78 Welsh Housing Quality Standard (WHQS) - (bathrooms) ☺ CT6 The % of housing stock, under WHQS New for 50 51.64 N/A compliance, has a SAP rating of >65 2010/11 ☺ HHA/013 The percentage of all potentially homeless 11.26 30 18.79 households for whom homelessness was prevented for at least 6 months
Following a very low outturn for 2009/10, the data collection method has recently been reviewed and further prevention details are now being collected. We have seen some of these initial changes impact on the figure which indicates an improvement of 7%. As this PI relies on data 6 months in arrears, it is anticipated that significant improvement will occur later in the year as figures feed in after the 6 month period.
PLA/006 The number of additional affordable housing 34.95 10 13.45 units provided during the year as a percentage of all additional housing units ☺ provided during the year.
Performance in 2009/10 was exceptional and the number in 2010/11 has fallen back to a more realistic level. PSR/004 The percentage of private sector dwellings 6.8 4.94 4.94 that had been vacant for more than 6 months at 1 April that were returned to occupation ☺ during the year through direct action by the local authority
From a recent Welsh Audit Office audit and our ability to obtain a definition from the Welsh Government as to what constituted "newly completed" dwellings, we had to amend our figures to include purpose-built flats in Cardiff Bay. This resulted in the denominator increasing and the resultant decrease in our performance figure. THS/007 The percentage of adults aged 60+ who hold 94.43 100 96.98 a concessionary bus pass Improved data management has contributed to a better result than achieved in 2009/10. However, whilst eligible people are encouraged to take up concessionary passes, not all do so.
Annual target met Annual target not met Annual target almost met
Y ☺ E K Improving Declining Static
PAGE 42 Cardiff Council Improvement Plan 2010/11
The Council delivers positive outcomes for the city and its citizens through strong partnerships
The Council is taking forward a modules of the DigiGov system, including; progressive agenda for change. We Develop – Personal Performance and realise that we cannot deliver this Development Review process; and Manage – ambitious programme in isolation, which Grievance process. is why we are leading the way with innovative partnerships with both the • Progressing the procurement of a Social public and private sector. This marks a Infrastructure Partnership and a Built fundamental change in how the Council Environment Partnership. The Executive authorised the replacement of the proposed operates, as we seek to simultaneously Built Environment Partnership and Social improve organisational efficiency and Infrastructure Partnership procurements with respond to the needs of citizens. an accelerated internal transformation approach.
Are we delivering the vision? • Working with the Strategic Risk Partner, Marsh, to ensure that all strategic risks are effectively managed. Marsh continues to We continued implementing the attend and input to the Risk Management Strategic Trans-formational Change Steering group and contribute to development approach to achieve innovation and of risk management in different areas. They efficiency in the delivery of public services have provided a Project Brief to undertake an by: assessment, from an external perspective, of the governance arrangements and • Actively working with the Strategic management of risks of the transformation Technology Partner, Tata Consultancy agenda. This work will provide assurance key Services (TCS) to deliver technology enabled risks are being identified and managed projects, including the first of these projects- effectively against a backdrop of sound Internal Shared Services. The Internal Shared governance arrangements. Services project has continued to roll out
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• Develop a Land and Property Strategy to provision of service, minimise wasteful maximise the Council’s assets. This work was duplication to make the public pound go incorporated into the Land and Buildings further and focus our respective expertise on Transformation Programme as part of the areas where there is an agreed need. council wide Strategic Transformation Initiative. Our work on rationalising office • Building on the out of hour service for adult accommodation - “Our Space” Project was and children social services that Cardiff endorsed by Executive in December 2010. A Council shares with the Vale of Glamorgan review of the council's non operational estate Council, and explore the potential for closer commenced. integration of health out of hour services. The Emergency Social Work Service for Cardiff We progressed seamless public services and the Vale continue to work alongside Health for citizens and communities within the out of hours. Adult Services are continuing to context of strong democratic work towards a joint base with GP’s and Out of accountability by: Hours District Nurses in the refurbished Cardiff Royal Infirmary premises. • Developing a new Community Strategy and the statutory Children and Young People • Working with partners to bring together Plan, Health Social Care and Well-being Plan adult community mental health services and Community Safety Plan within an across Cardiff and the Vale of Glamorgan, integrated framework. We brought together integrated under the management of the these strategies and plans under a single University Health Board. We made progress Integrated Partnership Strategy - What during 2010/11 and plans are now in place to Matters. In this way we will better align our integrate information systems during 2011/12.
Progress Ref Description 2009/10 2010/11 2010/11 Annual against Outturn Target Outturn Trend target
Ask Cardiff Percentage of people that like Cardiff as a 92 92 93 Survey place to live ☺
Percentage of people who are satisfied with 68 70 Autumn N/A N/A the way the Council is running the city Survey
Percentage of people who think the quality of 64 60 66 Council services are good overall ☺
Percentage of people who think the Council 41.3 40 44 offers residents good value for money ☺
Percentage of people who are satisfied with 82 85 Autumn N/A N/A the level overall of services the Council Survey provides F/CP/TA01 Level of cumulative efficiency savings reported £6.5m £4.5m No longer collected to Welsh Government
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