Agricultural Bank of China Corporate Social Responsibility Report 2018
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Agricultural Bank of China Corporate Social Responsibility Report 2018 March 2019 Preface Time measures the progress of pioneers, and witnesses the dream of strivers. Time elapses in sweat and gains, and renews in yearning and hope. For China, 2018 is the 40th anniversary of the reform and opening up. For Agricultural Bank of China, 2018 is a year for deepening its reform and development, and the first year for comprehensively implementing the guiding principles of the 19th CPC National Congress. Standing at a new starting point, we held high the great banner of socialism with Chinese characteristics, firmly implemented Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, and spared no efforts to embark on a new journey of reform and development for ABC in the new era. Efforts never fail and dreams have never been closer. In 2018, we adhered to the philosophies of “giving priority to CSR, benefiting the general public, shouldering responsibilities, and promoting the well-being of society”. We seized the trend, led the future, run forward and never stopped. With wisdom and perseverance, we composed a beautiful song of “Sannong” service. With sweat and struggle, we drew a gorgeous painting of promoting the high-quality development of the real economy. With performance and responsibility, we vigorously answered to the call of “The Three” tough battles with efforts and pioneering spirit. We keep young in the elapsing time. In 2018, we held fast to the objective of “being a responsible bank”, further improved the social responsibility image, and continued to polish the social responsibility culture, to forge social responsibility into the beacon, the flag, the culture, and the source of motivation for ABC, and the soul leading and propping ABC’s reform and development. Greatest truths are the simplest and practice is the key to the truth. In 2018, we fully improved the social responsibility management system, truthfully fulfilled political, economic, social and environmental responsibilities, and constantly strengthened our CSR practices, thus winning good reputation and recognition, and unswervingly served as a “contributor” to a beautiful China and a “booster” of the Chinese dream. We never stop and move forward to achieve more. In 2018, we stayed true to our original mission, spared no efforts to provide investors with acquisition and happiness through deepening reform and development. Our CSR performance was integrated in inclusive finance, finance for frontier areas, people-oriented finance and green finance, and contributed to the abundant, happy and harmonious life of Chinese people. “Go with the wind and look at the gorgeous motherland from above.” Our way forward doesn’t end, nor do our dreams. Our great cause is a relay race. Generation after generation, year after year, we are always striving to deliver best performance. We are stars, and together we are the Milky Way. We are rocks, and together we are the highest mountains. We are shining and we are singing! There are no limits for aspirations, and no boundaries for the future! Contents Message from the Chairman .................................................................... 1 Feature: Marching forward with the reform and opening up .................. 10 About Us................................................................................................ 24 Responsibility Map ................................................................................ 46 I. Supporting Poverty Alleviation with Solidarity .................................. 47 CSR Focus: Promoting Ten Models of Poverty Alleviation by Finance Inclusion .......................................................................................... 47 i. Enhancing the Guarantee of Policies and Mechanisms .................. 48 ii.Enhancing Poverty Alleviation in Areas in Extreme Poverty ......... 50 iii. Focusing on Targeted Poverty Alleviation ................................... 59 iv. Planting the Seeds for Targeted Poverty Alleviation .................... 65 II.Serving Rural Revitalization with Devoted Mission ........................... 77 CSR Focus: Seven Actions to Serve Rural Revitalization ................ 77 i.Focusing on System Design ........................................................... 77 ii.Promoting Agricultural Transformation and Upgrading ................ 80 iii. Supporting the Villages to be Beautiful and Prosperous .............. 92 iv.Helping Farmers Increase Income and Get Richer ........................ 99 v. Sharing Modern Financial Services ............................................ 103 III. Supporting Real Economies with Heart .......................................... 108 CSR Focus: Timely Help for the Financing of Private Enterprises . 108 i. Serving the Implementation of National Strategies ..................... 109 ii. Supporting the Development of Emerging Industries ................. 131 iii. Focusing on Improving National Welfare ................................. 141 iv. Advancing Inclusive Finance ..................................................... 151 IV. Building a Beautiful China with Persistence.................................... 161 CSR Focus: Boosting the Development of Green Industries with Green Bonds ............................................................................ 161 i. Boosting the Development of Green Finance .............................. 162 ii. Focusing on Green Operation .................................................... 175 iii. Participating in Environmental Protection ................................. 181 V. Providing Quality Services with Sincerity......................................... 184 CSR Focus: Transforming Outlets to Increase Service Efficiency .. ................................................................................................. 184 i. Pursuing Quality Service............................................................. 185 ii. Protecting the Rights and Interests of Consumers ...................... 200 VI. Enhancing Employee Happiness with Joined Hands ...................... 208 CSR Focus: Caring for Model Workers .................................... 208 i. Protecting Rights and Interests of Employees ............................. 208 ii. Fostering Employee Growth via Multiple Channels ................... 212 iii. Lighting Up the Lives of Staff in Various Ways ........................ 221 VII. Promoting Social Harmony with Responsibility ........................... 232 CSR Focus: Helping the Visually Impaired to Feel the World with Love ....................................................................................................... 232 i.Popularizing Financial Knowledge .............................................. 232 ii. Contributing to Harmonious and Better Social Life ................... 238 CSR Honors and Awards ..................................................................... 247 Responsibility Commitments ............................................................... 253 Appendix ............................................................................................. 256 Message from the Chairman The seasons are changing, and the days are flying by. Time echoes the sound of history and also sculpts the forward-moving footprints. 2018 is the 40th anniversary of China’s reform and opening up, and it is also the year for the reform and development of the Agricultural Bank of China. Guided by the Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, the Bank thoroughly implemented the guiding principle of the 19th CPC National Congress and the Second and Third Plenary Session of the 19th CPC Central, Committee, the policies made at the Central Economic Work Conference, the Central Rural Work Conference, and the National Poverty Alleviation and Development Work Conference to satisfy various regulatory requirements. By furthering the “Six Dimension Strategy”, we strived to serve the real economy, help fight against “The Three” tough battles, and deeply promote the reform of internal systems and mechanisms. In the past year, we made new achievements in various undertakings. Accelerating the in-depth integration of Party leadership building with practices The Bank always considers the overall situations while making every move. In 2018, under the leadership of the CPC Central Committee headed by General Secretary Xi Jinping, the Bank comprehensively implemented the general requirements for Party building in the new era, remained true to our original aspiration and kept our mission firmly in mind. We promoted all employees to do well according to the following criteria: to maintain political integrity, think in terms of the big picture, follow the leadership core, and keep in alignment with the central Party leadership 1 and to have full confidence in the path, theory, system, and culture of socialism with Chinese characteristics; we worked harder to safeguard the core role of General Secretary Xi Jinping in the Party Central Committee and the entire Party, and safeguard the authority of the Party Central Committee and its centralized, unified leadership. We insisted on the guidance of the political work of the Party when exercising full and rigorous governance over the Party and the Bank. Firmly upholding the Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, we strived to comprehensively grasp its essence and deep connotation, and implemented the thought throughout the entire process of the Agricultural Bank