FLINDERS UNIVERSITY HEAD OF COLLEGE OR PORTFOLIO SERVICES INFORMATION FOR CANDIDATES FLINDERS FAST FACTS PEOPLE

2016 AUSTRALIAN UNIVERSITY 1966 2016 ALUMNI TEACHER OF THE YEAR* ASSOCIATE PROFESSOR 90 STAFF 2,593 STAFF 94,000 KAREN BURKE DA SILVA

400 STUDENTS 25,186 STUDENTS IN 120 COUNTRIES * Department of Education and Training

4,368 INTERNATIONAL STUDENTS FROM MORE THAN 90 COUNTRIES RANKINGS & RESEARCH

of research rated 90% world class or above ERA rankings 2015

Times Higher Education World University Rankings 2016-17

619 research-active staff

INTERNATIONAL OVER 100 9 OFFSHORE PROGRAMS PARTNER INSTITUTIONS ACROSS RATED NO. 1 IN ACROSS 9 INTERNATIONAL STUDENT BAROMETER 33 CATEGORIES FOR INTERNATIONAL STUDENT EXPERIENCE COUNTRIES International Student Barometer 2016

INNOVATION & ENTERPRISE

PARTNERSHIP WITH FOX $120M INNOVATION CENTRE 136 START-UPS CREATED SCHOOL OF BUSINESS US TOP AT TONSLEY FOR COMPUTER AND 144 INDIVIDUALS TEN BUSINESS SCHOOL FOR SCIENCE, ENGINEERING TRAINED BY FLINDERS’ ENTREPRENEURSHIP AND MATHEMATICS NEW VENTURE INSTITUTE INTRODUCTION enjoys a well-justified reputation for excellence in teaching and research. A world top 2 per cent university, we also have a long-standing commitment to enhancing educational opportunities for all and a proud record of community engagement. Our strategic plan, Making a Difference – The 2025 Agenda, details our vision to become internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates. Following recent substantial investment in infrastructure and technology, Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. Our touchstone is that university life should be enjoyable and enriching for all students and the campus should be a stimulating place to work. Our respect and support for our students and staff has produced a learning and work space that is friendly, stimulating and satisfying. The Heads of College Services and Head of Portfolio Services are senior leadership positions at the University and will report to the Vice-President (Corporate Services) and be accountable to their College Vice-President and Executive Dean. The Corporate Services portfolio is responsible for the University’s people and culture, buildings and property, information technology services, finance, and planning services. As Flinders moves to a new six College structure, we are seeking four high calibre individuals for these pivotal roles as the business managers of our new Colleges and Portfolio Services, ensuring we deliver innovative services for students, academic and professional staff. Successful candidates will be highly skilled senior managers capable of providing leadership over newly created teams in a matrix environment, driving significant change and service improvements, and providing strategic and operational direction for the delivery of professional support services across the University. The successful candidates will be forward thinking, dynamic and energetic individuals, who have the ability to collaborate across a complex organisation, and also inspire, and nurture a high performing team environment. I invite you to take this journey and am confident that you will find Flinders University an inspiring and vibrant place in which to work.

Mr Mark Gregory Vice-President (Corporate Services) “EXPERIMENT and experiment bravely” - Professor Peter Karmel, founding Vice-Chancellor OUR STRATEGIC PLAN AND CORE VALUES: Making a Difference – The 2025 Agenda sets out an ambitious vision for Flinders to become an Australian top ten university, and amongst the top 1% in the world.

FOUNDED ON FOUR PILLARS

PEOPLE ENGAGEMENT AND CULTURE RESEARCH EDUCATION AND IMPACT

OUR VISION OUR MISSION OUR VALUES AND ETHOS To be internationally Changing lives and changing • Student Centred recognised as a world leader the world. • Integrity in research, an innovator in • Courage contemporary education, and the source of Australia’s most • Innovation enterprising graduates. • Excellence

2025.FLINDERS.EDU.AU 6

ABOUT FLINDERS OUR CAMPUS

Flinders University is a globally focused, Flinders University’s main campus is at locally engaged institution that exemplifies Bedford Park in Adelaide’s inner south. teaching, learning and research excellence. With a lake at its centre and spread Ranked in the top two per cent of the across 165 hectares, its beautiful natural world’s universities. Flinders offers a world- bushland setting features thousands of class education in a stimulating, friendly trees and an array of wildlife, while the environment, and has a proud reputation elevated site offers panoramic views of the for high quality student experience. city and coast. On campus accommodation is available for 560 students. South Australia’s fastest growing university, Flinders caters to more than Our natural assets are complemented 25,000 students. We offer more than 150 by an impressive new Student Hub and undergraduate and 286 postgraduate Plaza development at the very heart of the courses, as well as higher degree campus. The environmentally responsible research supervision across all disciplines. building boasts the very latest in learning International students from more than 90 technologies, an array of study places, and countries make up some 12 per cent of our vibrant social spaces. Outdoor features on-campus population and we also provide include a rooftop terrace, a 2000 seat a number of offshore programs. amphitheatre and superscreen for outdoor cinema. Flinders is committed to equity and provides a range of special access schemes Beyond our main campus Flinders boasts to encourage and support students a specialist Computer Science, Engineering irrespective of their background and and Mathematics facility at nearby Tonsley, circumstances. and our business-oriented presence on Victoria Square in the CBD. Our considerable Our focus on contemporary teaching is footprint includes external teaching reflected in the many Flinders courses facilities in regional South Australia, south- that utilise the latest virtual and west Victoria and the Northern Territory. information technologies to enrich the learning experience, supplement face-to-face teaching and support flexible study options. Flinders has a strong and growing research profile with 90 per cent of our research ranked at or above world class by Excellence in Research for Australia (ERA). Our research strengths are concentrated around the broad themes of Biomedical and Clinical Sciences, Culture and Society, Health and Human Behaviour, Molecular Science and Technology, Water and Environment. We’re a progressive and innovative institution that is bridging the gap between learning and earning though initiatives such as the Flinders New Venture Institute, which connects students, business and industry to drive entrepreneurial growth. 7

50 YEARS OF MAKING A DIFFERENCE

Flinders University was opened by Her Majesty In 2010 new buildings were completed for the Queen Elizabeth, the late Queen Mother, on School of Education and for Health Sciences. Flinders March 25, 1966, as the Bedford Park campus of the also opened a state-of-the-art Science Innovation . Learning Centre, a dedicated first year teaching facility for Science and Engineering students. Just 18 days earlier, however, the South Australian Parliament had passed legislation to create an In 2015 the University’s vision for Flinders at Tonsley independent institution. The State’s second was realised with a $120 million teaching and university officially came in being on July 1. research facility. It centrally locates the University’s School of Computer Science, Engineering and Flinders is built on land whose traditional owners are Mathematics, Flinders New Venture Institute, the Kaurna people. Its namesake is British navigator commercialisation entity Flinders Partners, Medical Matthew Flinders, who explored and surveyed the Device Research Institute and Centre for NanoScale South Australian coast in 1802. The University’s Science and Technology with some of South coat of arms includes an image of his ship Australia’s biggest businesses and industries. Investigator and an extract from his book A Voyage to Terra Australis. Flinders' commitment to innovation continued in 2016 with the unveiling of a $63 million Student In 1966 it began with four schools, 90 staff and just Hub and Plaza at the heart of the Bedford Park over 400 students. Professor Peter Karmel was the campus. Drawing on the latest research into inaugural Vice-Chancellor and Sir Mark Mitchell the best educational practice, the Hub epitomises first Chancellor. intelligent design, as a smart facility that harnesses Within a decade a significant decision was made to technology and encourages collaborative learning build the Flinders Medical Centre on land adjacent and social interaction. to the campus and locate the University’s Medical In 2017 Flinders is undergoing an exciting period School within – the first such integration in Australia. of organisational change to achieve the ambitious In 1990 the University experienced a growth spurt vision of our strategic plan, Making a Difference – with the addition of three new buildings – Law and The 2025 Agenda. Commerce, Engineering, and Information Science and Technology. The following year Flinders merged with the adjacent Sturt campus of the former South Australian College of Advanced Education, and in 1992 the present four- Faculty structure was adopted. The 1990s also saw Flinders expand into the Northern Territory; in the 2000s the footprint extended into rural South Australia and south-west Victoria. 2002 heralded the Australian Science and Mathematics School. A joint venture between Flinders and the State Government, it was the first school in Australia to be fully integrated with a university.

Matthew Flinders maquette 8

LIVING IN ADELAIDE IS: EXCITING, AFFORDABLE, ENJOYABLE

The appeal of Adelaide has been a well-kept A cosmopolitan, modern and affordable city secret but it is now, according to Lonely in which to live, work and study, Adelaide Planet, officially one of the top ten cities in has all the hallmarks of a major urban centre the world. As the authoritative travel guide with modern and classical architecture, put it: “Adelaide is effortlessly chic – and a bustling retail hub and a multicultural like a perfectly cellared red, it’s ready to be population. uncorked and sampled”. World class wine, gourmet food and natural Adelaide was the only Australian city to attractions are all close at hand and the city feature in Lonely Planet’s Best in Travel 2014 offers entertainment and arts festivals that book, sharing its top ten accolade with the attract performers and visitors from across likes of Paris, Trinidad and Cape Town. the globe.

Adelaide city skyline at dusk 9

With a Mediterranean climate that The city also hosts branches of Carnegie is conducive to exploring the natural Mellon University, University College environment and enjoying the finest foods London, Torrens Institute and the Royal and wines, Adelaide and South Australia Institution of Australia – the only satellite of offer unrivalled opportunities to achieve a the Royal Institution of the UK. highly satisfying work-life balance. Adelaide’s primary and secondary schools – Adelaide is a significant university city with both government and private – also boast a well regarded reputation for sophisticated, a reputation for excellence and pastoral international calibre education. The city care. No longer a secret, Adelaide is a is home to three Australian universities – highly attractive city in which to live life Flinders, the University of Adelaide and the to the fullest. University of South Australia. 10

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

The University seeks to appoint ambitious, visionary and well-credentialed individuals with a passion for service excellence and the capacity to drive innovation and provide strategic and operational direction for the delivery of professional support services to students and staff, consistent with the University’s Strategic Plan: Making a Difference: The 2025 Agenda. Vacancies exist within the central administration Portfolio and three of the new Colleges as per the following Position Descriptions. These positions are available on a full-time, fixed-term basis for 3-5 years.

HEAD OF COLLEGE SERVICES POSITION SUMMARY UNIVERSITY EXPECTATIONS AND VALUES Under broad direction, and in accordance with the All staff at Flinders are responsible for understanding strategic goals and objectives of the College, the their obligations and responsibilities as set out in the Head of College Services is responsible for providing University’s code of conduct and are expected to: leadership, and strategic and operational direction for the College’s delivery of professional support • demonstrate commitment to the University’s services to students and staff, making a proactive values of Integrity, Courage, Innovation, Excellence and positive contribution to the service culture and and the underlying ethos of being Student Centred. goals of the University. The position will lead and • contribute to the efficient and effective manage the establishment of multi-disciplinary functioning of the team in order to meet the teams to provide cohesive and consistent customer University’s objectives. This includes service to a range of stakeholders within the College, demonstrating appropriate and professional including staff and students. workplace behaviours, providing assistance to The positon will be operationally accountable to the team members if required and undertaking other Vice-President and Executive Dean of the College key responsibilities or activities as directed by and will work as a member of the College leadership one’s supervisor. team to deliver the strategic and operational • perform their responsibilities in a manner which requirements of the College. The position will reflects and responds to continuous improvement. be functionally responsible to the Vice-President • familiarise themselves and comply with the (Corporate Services) to ensure alignment with University’s Work Health and Safety, the Return the strategic and operational requirements of the to Work Act 2014, University WHS and Injury University, and to ensure consistency of service and Management policies and Equal Opportunity end-user experience across the University. This will policies; and involve establishing and operating within a dynamic matrix management environment, making high level • maintain a current Child Related Employment significant contributions to the development and Screening which is satisfactory to the University in local implementation of strategies, frameworks, accordance with the Children’s Protection Act standards, and transformation initiatives to drive 1993 (SA). and strengthen a consistent customer service culture across the College. In this regard, the position will lead and manage people through periods of workplace change. The Head of College Services will also contribute to the development and delivery of projects in customer strategy, quantitative and qualitative research, customer experience design, operating model design and operational improvement. This position will play a pivotal role in ensuring high quality, innovative service experiences for students, professional and academic staff through the provision of seamless, client-focused, efficient and effective support related services. 11

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

POSITION RESPONSIBILITIES • Lead the establishment and ongoing development • Undertake a leadership role in the College’s of a collaborative and flexible College Services strategic planning process as it relates to the team responsible for the efficient, effective development of student and staff support service and compliant delivery of support services to priorities, and implement strategies to ensure their students and staff across the College. During the achievement. establishment stage, this will include directly • Lead the identification, development and shaping the team structures, roles and processes implementation of change management required within the College Services team and strategies to improve business performance in leading people through a significant change process. collaboration with the academic leadership team • Work with the other Heads of College and of the College and other University stakeholders. Portfolio Services teams to drive strategic • Lead and facilitate the development, review and initiatives to modernise and contemporise the documentation of systems, policies and delivery of a suite of customer-centric services. procedures to achieve continuous improvement in • Work directly with the College’s academic the provision of services while ensuring leadership team and professional service teams compliance with relevant regulatory bodies within, and outside, of the College in leading, and legislation. managing and overseeing customer service • Develop and maintain productive working improvement initiatives to ensure University-wide relationships with key stakeholders and College services are appropriate, consistent and effective. Services staff, ensuring the effective operations • Provide leadership to professional staff within the of the College Services activities with the ability to College Services team, driving a culture of influence and respond to issues as they arise. customer service and high performance within the • Lead and manage projects, organisational or team and ensuring adequately skilled, supported system change programs in line with University and experienced staff are in place. directives and College annual plans. • Develop a resource model and culture that • Other duties as directed by the Vice-President is responsive to cyclical workloads, able to (Corporate Services) and/or by the University. accommodate competing priorities across the organisation, and willing to work across organisational boundaries to achieve University and College objectives. 12

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

CAPABILITIES REQUIRED • Proven organisational and strategic planning • Understanding of CRM and Service Management skills including the ability to plan and lead change, tools, customer analytics and other data prioritise and meet deadlines, allocate resources management to drive insights for customer effectively and efficiently to ensure operational management strategies and improvement and service delivery goals are met in high volume initiatives, in addition to demonstrated experience and complex environments. in leading customer-centric business transformation projects. • Proven experience in effectively leading people through significant workplace change. • Excellent communication, influencing and negotiation skills, including the ability to produce • Significant expertise in creating and delivering written information and presentations for a range a consistent and integrated customer experience of audiences and to effectively manage across multiple touch points within a complex stakeholders with competing interests. environment, and demonstrated ability to create and lead a continuous improvement culture that • Degree-qualified with relevant post qualification proactively identifies, prioritises and implements experience in one or more of the following areas: changes that enhance the customer experience business administration, commerce, law, service and improve the efficiency of business practices design, process/operations improvement, business and performance. strategy/operating models and customer experience management. • Proven ability to lead, motivate and develop high performing, multi-disciplinary teams to provide • Demonstrated experience in administration coherent, consistent and effective customer management in a large and complex organisation services in a matrix reporting environment. Proven and an understanding of the relevant government ability to work collaboratively as a member of a legislation and contemporary issues facing the senior management team in support of strategic higher education and research sector in Australia. objectives, contributing to the achievement of both team and organisational priorities. 13

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

HEAD OF PORTFOLIO SERVICES POSITION SUMMARY UNIVERSITY EXPECTATIONS AND VALUES Under broad direction, and in accordance with the All staff at Flinders are responsible for understanding strategic goals and objectives of the University, the their obligations and responsibilities as set out in the Head of Portfolio Services is responsible for providing University’s code of conduct and are expected to: leadership, and strategic and operational direction for • demonstrate commitment to the University’s the delivery of professional support services across values of Integrity, Courage, Innovation, the Central Portfolios, making a proactive and positive Excellence and, the underlying ethos of being contribution to the service culture and goals of the Student Centred. University. The position will lead and manage multi- disciplinary teams to provide cohesive and consistent • contribute to the efficient and effective customer service to a range of stakeholders across the functioning of the team in order to meet the Portfolios, including staff and students. University’s objectives. This includes demonstrating appropriate and professional The positon will work collaboratively with the workplace behaviours, providing assistance to University’s Portfolio senior leadership team to team members if required and undertaking other deliver the strategic and operational requirements key responsibilities or activities as directed by of the Portfolios. The position will be functionally one’s supervisor. responsible to the Vice-President (Corporate Services) to ensure alignment with the strategic • perform their responsibilities in a manner which and operational requirements of the University reflects and responds to continuous improvement; and to ensure consistency of service and end-user and experience across the University. This will involve • familiarise themselves and comply with the establishing and operating within a dynamic matrix University’s Work Health and Safety, the Return management environment, making high level to Work Act 2014, University WHS and Injury significant contributions to the development and local Management policies and Equal Opportunity implementation of strategies, frameworks, standards, policies. and transformation initiatives to drive and strengthen a consistent customer service culture across the • maintain a current Child Related Employment Portfolios. In this regard, the position will lead and Screening which is satisfactory to the University in manage people through periods of workplace change. accordance with the Children’s Protection Act 1993 (SA). The Head of Portfolio Services will also contribute to the development and delivery of projects in customer strategy, quantitative and qualitative research, customer experience design, operating model design and operational improvement. This position will play a pivotal role in ensuring high quality, innovative service experiences for students, professional and academic staff through the provision of seamless, client-focused, efficient and effective support related services. 14

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

POSITION RESPONSIBILITIES • Lead the establishment and development of a • Working with the group of College and Portfolio collaborative and flexible Portfolio Services team Services teams and other stakeholders, contribute responsible for the efficient, effective and to the development and local implementation compliant delivery of support services across of service improvement strategies, frameworks, the Central Portfolios and in the continuous standards, and transformation initiatives. improvement of professional support services • Lead the identification, development and which align with University strategic management implementation of change management goals. During the development stage, this will strategies to improve business performance in include leading people through a significant collaboration with the Portfolio’s senior leadership change process. team and other University stakeholders. • Reporting to the Vice-President (Corporate • Lead and facilitate the development, review and Services), work with the other Heads of College documentation of systems, policies and Services to drive strategic initiatives to modernise procedures to achieve continuous improvement in and contemporise the delivery of a suite of the provision of services while ensuring customer-centric services. compliance with relevant regulatory bodies • Work directly with leadership teams and and legislation. professional services teams within and outside of • Develop and maintain productive working the Portfolios in leading, managing and overseeing relationships with key stakeholders and Portfolio customer service initiatives to ensure University Services staff, ensuring the effective operations wide services are appropriate, consistent and of the Portfolio Services activities with the ability effective. to influence and respond to issues as they arise. • Provide leadership to professional staff within • Lead and manage projects, organisational or the Portfolio Services team, driving a culture of system change programs in line with University customer service and high performance within the directives and annual plans of the Central Portfolios. team and ensuring adequately skilled, supported and experienced staff are in place. • Other duties as directed by the Vice-President (Corporate Services) and/or by the University. • Develop a resource model and culture that is responsive to cyclical workloads, able to accommodate competing priorities across the organisation, and willing to work across organisational boundaries to achieve University and Portfolio objectives. 15

FLINDERS UNIVERSITY: HEAD OF COLLEGE OR PORTFOLIO SERVICES: POSITION DESCRIPTION VACANCY REFERENCE 17058

CAPABILITIES REQUIRED • Proven organisational and strategic planning • Understanding of CRM and Service Management skills including the ability to plan and lead change, tools, customer analytics and other data prioritise and meet deadlines, allocate resources management to drive insights for customer effectively and efficiently to ensure operational management strategies and improvement and service delivery goals are met in high volume initiatives, in addition to demonstrated experience and complex environments. in leading customer-centric business transformation projects. • Proven experience in effectively leading people through transformational workplace change. • Excellent communication, influencing and negotiation skills, including the ability to produce • Significant expertise in creating and delivering written information and presentations for a range a consistent and integrated customer experience of audiences and to effectively manage across multiple touch points within a complex stakeholders with competing interests. environment, and demonstrated ability to create and lead a continuous improvement culture that • Degree-qualified with relevant post qualification proactively identifies, prioritises and implements experience in one or more of the following areas: changes that enhance the customer experience business administration, commerce, law, service and improve the efficiency of business practices design, process/operations improvement, business and performance. strategy/operating models and customer experience management. • Proven ability to lead, motivate and develop high performing, multi-disciplinary teams to provide • Demonstrated experience in administration coherent, consistent and effective customer management in a large and complex organisation services in a matrix reporting environment. and an understanding of the relevant government legislation and contemporary issues facing the • Proven ability to work collaboratively as a member higher education and research sector in Australia. of a senior management team in support of strategic objectives, contributing to the achievement of both team and organisational priorities.

INFORMATION FOR PROSPECTIVE APPLICANTS

For a confidential discussion, please contact the Vice-President (Corporate Services), Mr Mark Gregory, on +61 8 8201 2788 or via email at: [email protected]. For more information about working at Flinders University, visit the: flinders.edu.au/joinflinders website.

SUBMITTING AN APPLICATION Full details including how to apply can be found at our Jobs@Flinders website: flinders.edu.au/employment, under Senior Executive Appointments. Your application should be lodged with the University on-line, quoting Vacancy Reference 17058. Applications close: COB on Wednesday, 19 April 2017. Supplementary information can be found in: Making a Difference - The 2025 Agenda Annual Report 2015 flinders.edu.au southaustralia.com

Flinders contributing to South Australia CRICOS No. 00114A