1411-0199 Wacana Vol. 16, No. 3 (2013) ISSN : E-ISSN : 2338-1884

The Influence of Resettlement of the Capital of toward Service Quality of Police Record (SKCK) (Study in Probolinggo Resort Police)

Erlinda Puspitasari1*, Mardiyono2, Hermawan2

1Fastrack Master Program, Faculty of Administrative Sciences, , 2Faculty of Administrative Sciences, University of Brawijaya, Malang

Abstract This study examined the influence of resettlement of the capital of toward service quality of Police Record (SKCK) in Probolinggo Resort Police. Probolinggo Resort Police (POLRES) is one government agencies that experiencing resettlement of the location from Probolinggo City to Kraksaan district. It is expected that by this resettlement, public service processes would bec}u ZššŒ v ]v Z]PZ ‹µo]šÇ[X The study used quantitative research method with explanatory approach to test the hypothesis that has been set. Dependent variable in this study are resettlement of the capital of regency (X) with the variables: affordability, recoverability and replicability. While the dependent variable in this study are the service quality of Police Record (SKCK) (Y) with the indicators: tangibles, reliability, responsiveness, assurance and empathy. The study used multiple linear regression method of analysis. The study revealed that the resettlement of the capital of regency variable (X) which consist of three variables such as affordability (X1), recoverability (X2) and replicability variable (X3) influence significantly toward service quality of the Police Record (SKCK) in Probolinggo Resort Police (POLRES).

Keywords: Police Record (SKCK), Probolinggo Resort Police, Service Quality, The Resettlement, The Capital of Regency.

INTRODUCTION * government wheel. This is in accordance with City is a human agglomeration in a relative Rawat [2] stated that "Capital cities play a vital restricted space. The agglomeration of Œ}o ]v  vš]}v[• o]( v ‰•ÇZX_ !š (]Œ•š PovU population that can reflect urban life allegedly the capital serves as a central repository of occurred since human kind found a way to farm political and economic power in its role as the permanently. Initially urban area was grow and seat of government. In most countries, the developed in fertile agricultural land, a region capital is also the largest city, yet perhaps more with high possibility to developed more to importantly, capitals often strive to reflect the become center of trading and industrialization unique character and aspirations of the polity [1]. and thus play a crucial role in legitimizing the Over time, an area would experience rapid •ššX_ growth, thus would need appropriate city Implication as an autonomy region centre, a development according to the changing times. capital should be oriented toward that city. Therefore, to develop the city, a region should Impact of a city that become a capital would be have central government or capital definitive as rapid development, marked by increase in the central of governmental activities so that physical development needs, social economy and regional governance could be more directional institutionalization. Not surprisingly, this needs and well-ordered also mitigating the possibility of would be follow-up in increase administration dualism in center of government. status of capital city from non-status urban The establishment of central governmental or region into autonomy urban region. capital would be an important matter for a local Increasing administration status in the government in executing its well-shaped context of the regency would generate dualism in operation execution of two autonomous region in one area. To avoid this, legal provision has *Correspondence Address: emphasizes policy stating that legal status of a Erlinda Puspitasari capital of regency should be within related Email : [email protected] regency administration area, thus if the capital of Address : Dusun Satriyan No.89, RT.O8/RW.03, Desa Kedungdalem, Kecamatan Dringu, Kabupaten regency still lies within other autonomous region, Probolinggo, 67271 it should be moved immediately so that it would

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The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.) be within its own administrative region. Letter of paradigm of the capital as the central of Minister of Domestic Affairs Number 18/2/6 on governmental activities into new paradigm that May 15th, 1973 concerning Arrangement in the capital was planned in a way to become the Development Plan for Regency Capital is one central of services. One theory that could explain pioneer in operation of this policy. the role of a city as the central of services, would Many areas in that was be central place theory. experienced the process of resettlement of the Central place theory was formulated by capital as mentioned above. For regency that Cristaller and known as city growth theory conduct the resettlement of the capital of basically stated that city growth would depend regency, most of its pattern was done by on its specialization in city service function, while considering that its old capital has increase status demand rate of city service by its surrounding into autonomous regions of the city. This was the area would determine the speed of city growth background why Probolinggo Regency has moved [6]. Moreover, Christaller [7], also explains that its capital or the central government from ^šZ P}ÀŒvuvšo všŒ ]• šZ ZŒš }( •ŒÀ] Probolinggo City to Kraksaan District. activities and the center of regional Probolinggo City which used to be located as development, while area surrounding that center center of government for Probolinggo Regency and its hintŒov Œ šZ Œ š} •ŒÀX_ has increase its status into autonomous region, Hagget [8] Ɖo]v šZš ^wP]}vo Ɖv•]}v therefore causing the resettlement of the capital focusing on governmental service aspect refers of Probolinggo regency to Kraksaan district which to central place theory which utilizes the is viewed as eligible area. The resettlement of the following indicators: afforadibility, recoverability center government of Probolinggo Regency is an v Œ‰o]]o]šÇ_X {} šZ ‰]šo }Œ central of effort to increase government service quality for government should be able in providing service its citizen. to improve social welfare. Therefore, in public Basically, public service was to give service of service provision, it should fulfill three principals, other needs which has interest in related namely, affordability, recoverability, and organization in accord with main regulation and replicability of the service. provided manner [3]. While according to Probolinggo Police Resort (Polres) is one of Handayaningrat [4], public service was activities the government agencies that have been moved conducted to give services and feasibility along to Kraksaan District and start to function since with its efficient, effectiveness and saving terms. 2010. However, the resettlement of new According to Suparto [5] what is meant by public headquarter of Probolinggo Resort Police (Polres) service would be delivering service done by has not yet supplemented with the move of the government as nation executor to fulfill the unit of traffic (SATLANTAS), therefore for needs of public in accordance with prevailed maintaining Driving License (SIM), STNK, and the laws. Improvement in public service quality LAKA would still take place in former headquarter would highly needed given better social of Probolinggo Resort Police (Polres) in the city condition of the people thus it would be able to area. The Handling of Police Record (SKCK) is a respond every deviance in public service. service that has been conducted after the In order to closer service for the community, resettlement of the Headquarters of Probolinggo the local government of Probolinggo Regency has Resort Police (Polres) in the Kraksaan District. It is started to move several agencies from expected that by resettlement this institution, Probolinggo City to Kraksaan District. The better public service quality would occur, resettlement of the office or agency would be particularly in terms of handling of Police Record gradually conducted, and at this moment not (SKCK) services every office or agency has been moved to The purposes of this research was examined Kraksaan, some has already moved out such as and analyzed the extent of the influence of: (1) Education Department, Probolinggo Resort Police affordability variable toward service quality of (Polres), Regional Representative Council (DPRD) Police Record (SKCK) in Probolinggo Resort Police of Probolinggo Regency, The Regional Secretariat (Polres), (2) recoverability variable toward service and Health Department which just been moved quality of Police Record (SKCK) in Probolinggo by end of February 2013. Resort Police (Polres), (3) replicability variable Resettlement of capital was not only deals toward service quality of Police Record (SKCK) in with central government but it is also concern Probolinggo Resort Police (Polres), (4) all of the with basic changes, that is changes of old variable in the resettlement of the capital of

141 The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

Probolinggo Regency simultaneously toward conforming to regulations that are being enacted service quality of Police Record (SKCK) in [9]. Theoretically, the purpose of the public Probolinggo Resort Police (Polres). service is basically satisfying society. When Starting from the dynamics of the people have an affair or purposes in an resettlement the capital of regency that refers to organization, whether public or private the government's desire of Probolinggo Regency organizations, it will feel good and happy when to bring closer service for the community, has served by the employee. If people happy, it can encourage author to examined and review more be said that the service quality provided can be about the influence of affordability aspect, well worth anyway. Then Parasuraman et al [10] recoverability and replicability in the stated that to know the real of perceived quality resettlement the capital of Probolinggo Regency by the people (customers), there is a measure of toward service quality in the Probolinggo Resort service quality indicators are located on the 5 Police (Polres), particularly in handling of Police (five) principal dimensions according to what Record (SKCK) either partially or simultaneously customers say, namely: Ç }vµš]vP •šµÇ ‰‰Œ vš]šo ^ÇZ Lv(oµv a. Tangibles: Apperance of physical facilities, of Resettlement of the Capital of Probolinggo equipment, personnel, and Regency toward Service Quality of Police Record communication materials. (SKCK) (Study in Probolinggo Resort Police b. Reliability: Ability to perform the promised (Polres)X_ service dependably and accurately. c. Responsiveness:Willingness to help customers RESEARCH METHOD in provide the prompt services. In the study, the author used quantitative d. Assurance: Knowledge and courtesy of research with explanatory approach to test the employees and their ability to hypotheses that have been set. Research sites in convey trust and confidence. the Probolinggo Resort Police (Polres) and unit of e. Empathy: Caring, individalized attention the analysis were people[• (individual) who making or firm provides its customers. handling SKCK in Probolinggo Resort Police The five kinds of dimensions mentioned (Polres). above utilized the SERVQUAL method as well as a Data Collection Techniques simplification of the ten dimensions of quality. In the study, the populations were 1929 And fifth dimension which is the benchmark as people. It was total number of people that used well as the theoretical basis in view of the Police Clearance Letters (SKCK) services in performance of the Probolinggo Resort Police Probolinggo Resort Police (Polres) in 2012. (Polres) in organizing public services, especially in Sample in this study was 95 respondent. Taking Police Record (SKCK) services. of a sample used in this study was Simple Data Analysis Techniques Random Sampling so the researchers spread a Technic of analysis in this study use analysis questioner on every person who handling of the techniques with the help of a computer program SKCK in Probolinggo Resort Police (Polres). SPSS 16.0 for windows (Statistical Packages for Data collection techniques are the most the Social Science), which is a statistical strategic step in the research, because the main computer program capable of processing objective of the research is to get the data. Data statistical data appropriately into various desired collection techniques were used in this research output decision makers. The data analysis from questionnaire, interview, documentation method used in this study is descriptive and and observation. inferential statistics analysis. Nazir [11] argued Variables used in this study are independent that the descriptive statistical analysis is a form and dependent variables. Independent variables of analysis used to examine the status of a group consist of three variables, such as affordability, of people, an object, a state, a system of thought recoverability and replicability. While dependent or a class of events in the present. Inferential variable in this study was service quality of Police analysis is an analytical method to test Record (SKCK) (variable Y) bounded by the hypotheses, make predictions, observations or independent variable that the resettlement the future regression model. Inferential analysis used capital of regency. in this study is a statistical analysis parametis Public service is basically the provision of using Multiple Linear Regression. services performed by the government as organizers of the state to meet a public need

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The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

RESULTS AND DISCUSSION SKCK variable (Y) was declared valid and further Validity and Reliability Test of Research analysis can be performed. Instrument b. Reliability Test a. Validity Test According Arikunto [13] reliability refers to Validity indicates the extent to which the the notion that an instrument sufficiently reliable accuracy of measuring devices. According to be used as a data collection tool because it is a Arikunto [12] argued that validity is a measure good instrument. Good instrument will not be that shows the levels of validity of an instrument. tendentious directing respondents to choose The result of validity test can be seen in table 1 as certain answers. Reliability test results of all follows. variables shown in table 2 as follows . Table 1. Result of validity test of the questions Table 2. The Result of Reliability Test Instrument Variable Coeficient Alpha Information Variable Items R Sig Information

X1.1 0,868 0,000 Valid Affordability (X1) 0,806 Reliabel

X1.2 0,836 0,000 Valid Recoverability (X2) 0,766 Reliabel Affordability X1.3 0,676 0,000 Valid (X ) 1 X1.4 0,695 0,000 Valid Replicability (X3) 0,874 Reliabel X1.5 0,722 0,000 Valid Quality Service of SKCK (Y) 0,915 Reliabel X1.6 0,622 0,000 Valid X2.1 0,695 0,000 Valid Sources: Primary Data Processing, 2013 X2.2 0,585 0,000 Valid Based on the results of reliability test above X2.3 0,679 0,000 Valid Recoverability can be known that all variables have the value of X2.4 0,679 0,000 Valid (X2) X2.5 0,693 0,000 Valid Cronbach Alpha coefficient greater than 0.6 so X2.6 0,597 0,000 Valid that it can be said the question of instruments X2.7 0,720 0,000 Valid used in this study were reliable so that further X3.1 0,819 0,000 Valid

Replicability X3.2 0,908 0,000 Valid analysis can be performed. (X3) X3.3 0,909 0,000 Valid Classical Assumptions Test X3.4 0,800 0,000 Valid a. Normality Assumptions Test Y 0,747 0,000 Valid 1.1 Normality test aims to testing whether in a Y1.2 0,836 0,000 Valid

Y1.3 0,369 0,000 Valid regression, dependent variable, independent Y1.4 0,825 0,000 Valid variable or both have the normal distribution or Y2.1 0,797 0,000 Valid not [14]. Regression model stated good if have Y2.2 0,814 0,000 Valid

Y2.3 0,891 0,000 Valid distribution data normal or approaching normal. Y2.4 0,786 0,000 Valid The results of normality assumptions test could Y2.5 0,698 0,000 Valid be seen in the table 3 as follows. Y3.1 0,705 0,000 Valid Service Table 3. Result of Normality Assumptions Test Y 0,821 0,000 Valid Quality of 3.2 Y 0,826 0,000 Valid Statistical Test sig. value Information SKCK (Y) 3.3 Y3.4 0,632 0,000 Valid Y4.1 0,820 0,000 Valid Kolmogorov-Smirnov Z 0,366 Normal Spread Y4.2 0,820 0,000 Valid

Y4.3 0,799 0,000 Valid Sources: Primary Data Processing, 2013 Y4.4 0,785 0,000 Valid Based on the testing normality results in the Y5.1 0,545 0,000 Valid table mentioned above known that the value of Y5.2 0,541 0,000 Valid

Y5.3 0,713 0,000 Valid significance residual regression formed larger Y5.4 0,762 0,000 Valid than real standard of 5 % so that it could be Y5.5 0,769 0,000 Valid stated the assumed normality was fulfilled. Sources: Primary Data Processing, 2013 b. Multicollinearity Assumption Test Multicollinearity test aims to test whether the Based on the test results of the validity of the regression model found a correlation among the instrument above question may note that all of independent variables. A good regression model the items for the question affordability (X1), that will show no correlation occurs between the recoverability (X2), and replicability variables (X3) independent variables. If there was strong and service quality of SKCK variable (Y) has a correlation between an independent variable, it Àoµ }( }((]]vš }( }ŒŒoš]}v ~Œ• H ìUï v will be difficult to separate the effects of each, the significance of less than 0.05. Thus means and to get a good estimator for the regression that affordability variables (X1), recoverability coefficients. (X2), and replicability (X3) and service quality of

143 The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

To find out whether or not there are Table 5. The Result of Non- Autocorrelation Assumptions symptoms of multicollinearity can be detected Test from the enormity of VIF (Variance Inflation Dl Du 4-du 4-dl Dw Interpretation

Factor). When the value of the VIF is not more Do not happen 1,602 1,732 2,268 2,399 2,154 than 10 then multicollinearity does not occur. autocorrelation The results of multicollinearity assumptions test Sources: Primary Data Processing, 2013 could be seen in the table 4 as follows. Based on the Autocorrelation Assumptions Table 4. The Result of Multicollinearity Assumptions Test test result mentioned above shown that du < dw Independent Variable VIF Information < 4-du (1,732 < 2,154 < 2,268), then it could be Affordability (X1) 1,789 Non-multicollinearity inferred that the autocorrelation was not

Recoverability (X2) 2,451 Non-multicollinearity happening. Multiple Linear Regression Analysis Replicability (X3) 1,897 Non-multicollinearity To know the influence of the relation the Sources: Primary Data Processing, 2013 Based on the table mentioned above could resettlement of the capital of regency variables be known that independent variables have the (X) toward the service quality of Police Record Variance Inflation Factor less than 10, so that it (SKCK) variable (Y) used multiple linear regression can be stated there was no multicollinearity analysis, where the multiple linear regression is a symptom between independent variables. analysis of the influence of each independent c. Heteroscedasticity Assumptions Test variables jointly toward dependent variables. Heteroscedasticity test aims to test whether Testing result was using a technique analysis in a model of regression occurring dissimilitude computer program SPSS 16.0 for windows it variance of residual of a surveillance to could be seen on the table 6 as follows. Table 6. Multiple Linear Regression Analysis observation another. To know done with see Variable B t t Sig. R2 Information chart scatterplot. statistic (Constant) 20,036 4,140 0,000 Significant

Affordability (X1) 0,695 0,328 4,304 0,000 22,9% Significant

Recoverability (X2) 0,768 0,264 2,967 0,004 19,6% Significant

Replicability (X3) 1,785 0,383 4,879 0,000 28,0% Significant R2 = 0,705

Fstatistic =72,517

F table = 2,705 Sig. F = 0,000

ttable = 1,986 Figure 1. Scatter Plot of Heteroscedasticity Test Sources: Primary Data Processing, 2013 r = 0,05 Based on chart scatter a plot mentioned Sources: Primary Data Processing, 2013 above it appears that there was no apparent Based on the table regression mentioned above obtained the determination coefficient pattern on to scatter residual his so that it can be 2 inferred that does not happen heteroscedasticity (R ) value was 0,705 or 70,5%. That means that symptoms or in other words the assumption non- the diversity of the service quality of Police heteroscedasticity has been fulfilled. Record (SKCK) affected by 70,5% independent d. Autocorrelation Assumptions Test variable such as affordability, recoverability, and Autocorrelation test aimed at testing whether replicability. While the remaining was as much as a linear regression model in there was correlation 29.5% influenced by other variables outside the between the error of a bully in the period t with variables that explored. error at period t-1 (previous) [15]. To know the Hypothesis Testing where abouts of autocorrelation symptoms can a. Simultaneous Test (F-Test) be seen from Durbin Watson. Durbin Watson F-test was used to indicate whether all test calculation results (DW) by using the independent variables i.e. Affordability (X1), regression can be seen in table 5 as follows. Recoverability (X2) and Replicability (X3) simultaneously had significant infuence toward the service quality of Police Record (SKCK) variable in the Probolinggo Resort Police (Polres).

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The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

Testing criteria: (0,000<0,05), it can be concluded that

1. If Fstatistic > Ftable, then Ho rejected and Ha partially replicability variable (X3) influence accepted, its mean independent variables (X1, significantly toward service quality of Police X2 and X3) simultaneously had significant Record (SKCK) (Y). influence toward dependent variable (Y). To determine the most dominant of

2. If Fstatistic < Ftable, then Ho accepted and Ha independent variables in influencing the value of rejected, its mean independent variables (X1, the dependent variable in a linear regression X2 and X3) simultaneously had not significant model, then the used value of the Beta influence toward dependent variable (Y). coefficient. The coefficient is a standardized Based on the analysis results of the F-test coefficient. Based on a regression analysis of the found in the regression table mentioned above, results table mentioned above seen that the obtained FStatistic value was 72,517. This value was replicability variable (X3) that have the highest greater than Ftable (72,517 > 2,705) and beta coefficient on the variable with a value of significance for F value was •uooŒ šZv r ~ìUìñ•. beta coefficient of 0,383. So it could be This indicated that Affordability (X1), concluded that the most dominant variables Recoverability (X2) and Replicability (X3) influencing of the service quality of Police Record simultaneously influence significantly toward (SKCK) variable is replicability variable. service quality of Police Record (SKCK). Public administration existence was b. Partial Test (t-test) inevitable. Public administration should be t-test was used to test the relationship u]vš]v š} •ŒÀ ‰}‰o[• ]všŒ•š µ• ]š• partially to gauge the level of significance existence was inherent in the nation and society. between the independent variable toward the Therefore, public administration should be dependent variable. interact with other components within society Testing criteria: such as cultural, social, economy, politic and

1. If tstatistic > ttable, then Ho rejected and Ha others. Public administration itself is an ability to accepted, its mean independent variables (X1, coordinate any social energy which mostly X2 and X3) partially had significant influence opposite to one another within an organism so toward dependent variable (Y). that those energy could work as an united

2. If tstatistic < ttable, then Ho accepted and Ha component [16]. With this definition, public rejected, its mean independent variables (X1, administration is a configuration from any social X2 and X3) partially had not significant energy since more advance of a society it influence toward dependent variable (Y). demand to develop more sophisticated public Based on the results of the analysis of the t- administration. test found in the regression table above, Public administration has an important and obtained value as follow: vital role in a country. Public administration was

1) Affordability Variables (X1) have the value held to delivered public service and its benefit tStatistic was 4,304 with 0,000 significance and could be perceived by society after government tTable was 1,986. Since tStatistic > tTable (4,304 > increase its profesionalism, implement efficient 1,986) or significance for t was < 5% (0,000 < and effective techniques, and it could be more 0,05), it can be concluded that partially, beneficial if government could generate insight

affordability variable (X1) influence for the people to accept and take some parts of significantly toward service quality of the ‰µo] u]v]•šŒš]}v Œ•‰}v•]]o]šÇ_X ÇZŒ(}ŒU Police Record (SKCK) variable (Y). it might be concluded that public administration

2) Recoverability Variables (X2) have the value has an important role to give high a service tStatistic was 2,967 with 0,004 significance and quality for the community. tTable was 1,986. Since tStatistic > tTable (2,967 > Related with those mentioned above, to give 1,986) or significance for t was <5% high service quality and bring closer service for its (0,004<0,05), it can be concluded that community, government of Probolinggo Regency

partially Recoverability variable (X2) influence has started to resettled its center of government significantly toward service quality of Police (capital) from Probolinggo City to Kraksaan Record (SKCK) variables (Y). district as the selected area for new capital city of

3) Replicability Variables (X3) have the value Probolinggo Regency. tStatistic was 4,879 with 0,000 significance and Selecting Kraksaan district as the capital of tTable was 1,986. Since tStatistic > tTable (4,879 > Probolinggo Regency was internally based on 1,986) or significance for t was <5% several consideration such as its economy ability,

145 The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

regional potential, socio cultural, socio political, expected that public service could have better amount of its people, vastness of area, and other quality. consideration, while externally, for changing One theory explained about the city as service name of capital and capital movement was center would be Central Place Theory. In Central already provide by government regulation. Thus, Place Theory, Christaller in Setiawan [17] if both internal and external factor was Ɖo]v šZš ^P}ÀŒvuvšo všŒ ]• šZ ZŒš combined, Kraksaan district would be more able of service activities and the center of regional and stand as new capital of Probolinggo Regency development, while area surrounding that center and it would also give a new hope for Kraksaan v ]š• Z]všŒov ]• šZ Œ š} •ŒÀX_ !}Œ]vP people in particular and Probolinggo Regency to Christaller, a service center should able in citizen in general, in its effort to developed this providing goods and services for people nation. surroundint it. Moreover, it is suggested that two With the passage of Government Regulation residences center with exact same amount did Number 2 year 2010 concerning the resettlement not always become the same service center. The of the capital of Probolinggo Regency From terms centrality was used to describe amount of Probolinggo City to Kraksaan District, Probolinggo people and its importance as central place. Regency, East Province, it bring hope for The capital of regency is a central area or many parties either community people or development control central which would regional bureaucracy, such as that government encourage a balanced growth between city and task and development would become better village or between villages with synergy. The ]u‰ouvš v ]v }Œ Á]šZ ‰}‰o[• capital of Regency was also functioned as interest, also able to give adequate discretion to regional balance center in which its support determine exact policy and in making capacity in area potential would depend on the development programs for regional balance of demographic spread carrying the advancement and public service that could same opportunity toward social economy brought welfare for its people. demography and environment to realize whole Till date, not all offices or agencies has been potential to result an assurance in quality and moved to Kraksaan District, there were some fairness of public service. Hagget in Setiawan [18] who had been moved such as Education explained šZš ^wP]}vo Ɖv•]}v (}µ•]vP }v Department, Probolinggo Resort Police (Polres), governmental service aspect refers to central Regional Representative Council (DPRD) of place theory which utilizes the following Probolinggo Regency, The Regional Secretariat indicators: affordability, recoverability and and Health Department which was moved in late Œ‰o]]o]šÇX_ February 2013. However, the response of Thus, the capital of a regency or agencies of Probolinggo Regency was very governmental center should be able in providing positive in supporting the resettlement of the service in order to improve their people welfare. capital of Probolinggo Regency to Kraksaan To do so, in public service provision should meet District. Their support seen from community three principles that are affordability, desire to make the service more qualified. The recoverability and replicability. Those were service to the community cannot be done variables within this study, how does optimally, because the place of service agencies affordability, recoverability and replicability still scattered so that with the resettlement of aspect toward service quality, in particular for the capital and administrative center of then the making or handling Police Record (SKCK) in public service can be performed optimally. Probolinggo Resort Police (Polres). Relationship Probolinggo Resort Police (Polres) is one of of resettlement of the capital of Probolinggo government agencies that experiencing the Regency with quality of Police Record (SKCK) resettlement of the capital of Probolinggo service would lies in influence of each aspect Regency to Kraksaan District. Up until this within the resettlement of the capital of regency moment, not all service has been moved to the toward service quality of Police Record (SKCK). It new headquarters such as service for SATLANTAS is expected that by the resettlement of the (SIM, STNK and LAKA) for citizen of Probolinggo capital of Probolinggo Regency, there would be Regency still should go to Probolinggo city if they improvement in public service quality, wish for these services. By moving this particularly in the Police Record (SKCK) services. Probolinggo Resort Police (Polres), it was In order to facilitate services for areas located far from the center of government, the

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The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.) government of Probolinggo regency, primarily 1) As many as 32,6% respondent agrees that Probolinggo Resort Police began December 7, distance toward the Office of Probolinggo

2012 imposing special rules for certain areas. Resort Police saying it close from home. Tongas, Sumberasih, and Wonomerto were 3 2) As many as 44,2% respondent neither areas in which administrative area in the area of agree/nor disagrees that road condition Probolinggo regency while jurisdiction area in the toward Probolinggo Resort Police saying it in area of Probolinggo City. Thus the expected the good condition. public services more quality. 3) As many as 68,4% respondent agrees that Result of this study showed that the Probolinggo Resort Police saying it passed by resettlement of the capital of Regency variables public transportation (easy to access using

(X) consist of affordability, recoverability and public transportation). replicability simultaneously and partially 4) As many as 73,7% respondent agrees that influence significantly toward dependent variable transportation condition toward Probolinggo

(Y) that is the service quality of Police Record Resort Police saying it good. (SKCK). Simultaneously it gain FStatistic was 72,517. 5) As many as 86,3% respondent agrees that This figure is lager than FTable (72,517>2,705) and transportation toward Probolinggo Resort significance for F value was •uooŒ šZv r ~ìUìñ•X Police saying it fluent (traffic jam free). This indicated that Affordability (X1), 6) As many as 85,3% respondent agrees that Recoverability (X2) and Replicability (X3) affordable cost for Police Record (SKCK) simultaneously influence significantly toward service. service quality of Police Record (SKCK). In what In summary, it might be concluded that follows, it would be explained effect of each majority of respondents answer Agree (A) in 5 of variable in the concept of the resettlement of the 6 questions concerning affordability variable (X1), Capital of Probolinggo Regency toward service that is on item concerning closeness distance to quality of Police Record (SKCK) in Probolinggo the office of Probolinggo Resort Police, Resort Police (Polres). transportation affordability, good condition of

1. Affordability variable (X1) transportation, smoothness of transportation The capital of the district is an obligatory and cost affordability in making or handling place that should be owned by regency. Police Record (SKCK) to the community. Around According to Soenkarno [19], each region either 42 (44,2%) respondent stated neither agree/nor administrative region or development region disagree (NA) in good condition of the road to would have large, medium and small city as its Probolinggo Resort Police. center. Administrative region such as province, Based on Multiple Linear Regression Analysis, regency and district would each have a capital affordability variable (X1), which consist of 6 city that normaly the largest city in its area. The indicators, that are distance to Polres Office prevailed government system had create Probolinggo, road condition, transportation tendency toward decision to relocate center of condition, transportation smoothness, and cost government for Regency out of the city where it affordability in maintaining of the Police Record belong. As a new capital of regency it is expected (SKCK) to the community influence significantly to be able in meeting three principles based on toward service quality of Police Record (SKCK) central place theory consists of affordability, variables (Y). Analysis result showed that tStatistic recoverability and replicability [20]. was 4,304 with 0,000 significance and tTable was First and main principle would be 1,986. Since tStatistic > tTable (4,304 > 1,986) or affordability. Public service should be affordable significance for t was < 5% (0,000 < 0,05), it can for broad member of society. Affordability in this be concluded that partially, affordability variable context was viewed from distance, accessibility (X1) influence significantly toward service quality and cost perspective. Good distance and of the Police Record (SKCK) variable (Y). accessibility would cause the people to gain Good governance would be desired by any service in easy manner, while inexpensive cost parties, either bureaucrats or the community. would make those services able to be enjoyed by Quality of service given by bureaucracy would all layer of community. highly determined public satisfaction which could From distribution resulf of respondent directly impact on related organization. Some answers for affordability variable (X1), it could be important components in effort to give good and concluded that: optimum service for the people are accessibility, distance affordability toward the capital of the

147 The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

regency and cost affordability in this case related Record (SKCK) services, service punctuality, with cost to request for maintaining of the Police ]v(}Œuš]}v oŒ]šÇ P]Àv Ç u‰o}Ç[• }( Record (SKCK). All these would become one of tŒ}}o]vPP} w•}Œš t}o]U u‰o}Ç[• important indicator in this study, in which responsiveness, physical condition of Probolinggo majority respondent stated good score in w•}Œš t}o][• µ]o]vPU (]o]šÇ }u‰ošv••U assessing affordability variable. and environmental comfortability in Probolinggo

2. Recoverability Variable (X2) Resort Police had significant influence towad Second principle to be fulfilled as new capital service quality of Police Record (SKCK) variables is recoverability [21]. Meaning of recoverability in (Y). Analysis result showed that tStatistic was 2,967 this context would regarding time and facilities. with 0,004 significance and tTable was 1,986. Since Timeliness and adequate facilities would brought tStatistic > tTable (2,967 > 1,986) or significance for t higher quality service. was <5% (0,004<0,05), it can be concluded that

From distribution resulf of respondent partially recoverability variable (X2) influence answers for recoverability variable (X2), it could significantly toward service quality of Police be conclude that: Record (SKCK) variables (Y).

1) As many as 68,4% respondent agrees that 3. Variable Replicability (X3) handling Police Record (SKCK) in Probolinggo Third and last principle that should be met as Resort Police (Polres) was easy. new capital of regency is replicability [22]. 2) As many as 55,8% respondent agrees that Replicability is a plan to provide urban service service punctuality was in accord with facilities for the community in which only prevailed norms. prevailed in certain location, thus not necessarily 3) As many as 94,7% respondent agrees that could be implemented in different place and information given by Probolinggo Resort time. It means that activity in providing urban t}o] u‰o}Ç[• ]v Zvo]vP t}o] w}Œ service facilities for public is not a project but (SKCK) service was clear and understandable . more like a program, pre-planned to be 4) As many as 88,4% respondent agrees that implemented in other places that needs it u‰o}Ç[• Œ•‰}v•]Àv•• Á• (•š ]v •Œving (replicable). Thus, in here it could be seen the each person that handling Police Record appropriateness of procedural and real cost with (SKCK) service actual reality occurs in public service and 5) As many as 77,9% respondent agrees that concerning disciplinary of service officer. physical condition of Probolinggo Resort From distribution resulf of respondent

Police building was good. answers for replicability variable (X3), it could be 6) As many as 55,8% respondent agrees that conclude that: facilities in Probolinggo Resort Police was fully 1) As many as 84,2% respondent agrees that equipped. existed procedural is in accord with prevailed 7) As many as 77,9% respondent agrees that norms. environment in Probolinggo Resort Police was 2) As many as 88,4% respondent agrees that comfortable existed requirements is in accord with type of In summary, it might be concluded that service. majority of respondents stating Agree (A) in 7 of 3) As many as 85,3% respondent agrees that 7 questions concerning recoverability variable discplinary rate of service officer in

(X2), that is on item concerning feasibility in Probolinggo Resort Police was good. making or handling of Police Record (SKCK) 4) As many as 84,2% respondent agrees that service, service punctuality, information clarity cost for making or handling Police Record P]Àv Ç tŒ}}o]vPP} w•}Œš t}o] u‰o}Ç[•U (SKCK) service is in accord with prevailed (•š Œ•‰}v•]Àv•• }( u‰o}Ç[• ]v •ŒÀ]vP Z norms. person who making or handling Police Record In summary, it might be concluded that (SKCK) service, physical condition of Probolinggo majority of respondents stating Agree (A) in 4 of

Resort Police building, facilities completeness, 4 questions concerning replicability variable (X3), and environmental comfortability. It proved that that is on item concerning procedural majority of respondent stated good in assessing appropriateness with prevailed norms, recoverability variable. requirement appropriateness with type of Based on multiple linear regression analysis, service, disciplinary level of the service employee recoverability variable (X2) which consist of 7 in Probolinggo Resort Police, and indicator that are feasibility in handling of Police appropriateness in cost of the handling Police

148

The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

Record (SKCK) services with prevailed norms. It area that can support economic growth and proved that majority of respondent stated good development of the region in the surrounding in assessing replicability variable. areas. Based on Multiple Linear Regression Analysis, In addition, location determination of replicability variable (X3) which consist of 4 candidate for capital of regency is highly indicators that are procedural appropriateness influential for development of related city even in with prevailed norms, requirement its regency development. Therefore, in the appropriateness with type of service, disciplinary resettlement of the capital of regency should level of the service employee in Probolinggo reviewing several important aspect such as road Resort Police, and appropriateness in cost of the condition, accessibility, and other aspect handling Police Record (SKCK) services with suggested by author so that objective of this prevailed norms influence significantly toward resettlement could be achieved and public would service quality of Police Record (SKCK) (Y). experiencing real impact of resettlement.

Analysis showed that tStatistic was 4,879 with 0,000 Hopefully the resettlement of the capital of significance and tTable was 1,986. Since tStatistic > Probolinggo Regency will be able to further tTable (4,879 > 1,986) or significance for t was <5% improve the effectiveness and efficiency of (0,000<0,05), it can be concluded that partially governance and development, and facilitate replicability variable (X3) influence significantly services to the community in many aspects of toward service quality of Police Record (SKCK) life, so it can accelerate economic growth in (Y). order to improve the social welfare of Basically, the resettlement of the capital of Probolinggo regency. regency Á•v[š iµ•š  resettlement of the center of government but also the resettlement of CONCLUSION AND RECOMMENDATION whole the center of government activity, Conclusion whether it is the center of government, service This study can be concluded that (1) centers, education, health, sports, trade and affordability variable (X1) influence significantly services. Kraksaan will be developed into as the toward service quality of Police Record (SKCK) in Centre of Local Activities (PKL), which serves as Probolinggo Resort Police (Polres), (2) variable the center of government and service center. recoverability (X2) influence significantly toward According to Article 51 paragraph (2) Local service quality of Police Record (SKCK) in Regulation of Probolinggo regency Number 3 Probolinggo Resort Police (Polres), (3) year 2011 concerning spatial planning of replicability variable (X3) influence significantly Probolinggo regency from 2010 to 2024, toward service quality of Police Record (SKCK) in explained that the development and Probolinggo Resort Police (Polres), (4) consolidation of PKL, in the form of urban Simultaneously, the resettlement the capital of development of Kraksaan, including: the regency variables that consist of three of a. The construction of center government variable that is affordability (X1), recoverability b. The construction of education center district (X2), and replicability (X3) influence significantly scale toward service quality of Police Record (SKCK) in c. The construction of health center district Probolinggo Resort Police (Polres) with Fstatistic > scale Ftable (72,517 > 2,705) or significance for F was < d. The construction of the centre regional trade 5% (0,000 < 0,05). and service Recommendation e. Development of Islamic centers Basically, the purpose of the resettlement the f. The construction of terminal type b capital of Probolinggo Regency is to facilitate the g. The development of fish processing industry community as well as to improve the quality of Thereby Kraksaan will be developed not only public services. Therefore, to support these as center of government but the central of efforts needed some effort such as accelerating government activity which includes the central development process of of Kraksaan City as the government, services, education, entertainment, capital and resettled the other governmental industry, trade and services. It can be used as a activities still left behind in Probolinggo City thus reference or guidelines for other regions Kraksaan city could functioned as it should be, intending to resettle the capital of regency so improvement effort in transportation access that the area future not only develop as center of (roads) to Kraksaan District, equipped the new government, but also can develop as a advanced building (government agencies building) with

149 The Resettlement of the capital of Probolinggo Regency (Puspitasari, et al.)

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