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Dell | Services Services Capabilities Guide Version 10.2 Professional Services Managed Services WE DON’T DO DIFFERENT THINGS. WE DO THINGS Deployment Services DIFFERENTLY. Training and Certification Support Services Just Ask Us! Dell | Services Index View Print Exit Next Page Services Overview 2 Services Overview DELL™ Services Migration and Consolidation Services Services are grouped by Exchange Dell has applied the revolutionary principles By migrating or consolidating differing or migration, directory services and of the Dell direct model, low costs, and unnecessary Dell or 3rd-party hardware, collaboration services. a single point of accountability to our operating systems and applications, the portfolio of services. By doing so, we efficiencies and data integrity of customers’ High Availability and Infrastructure provide maximum value to you. Whether information technology infrastructures can Performance Services you need professional consulting services, be maximized. Fast Track programs can Customers can help boost performance, managed services, deployment services, assess the feasibility and potential benefits availability, load balancing, storage, training and certification programs, or of conducting a software migration. and backup capabilities across their support services, Dell promises to deliver. entire enterprise by implementing high Services are grouped by UNIX to Linux, performance computing clusters and Professional Services UNIX to Windows, Windows migration, advanced storage solutions that include Dell Professional Services (DPS) builds server and storage migration and Microsoft, Oracle and Linux software upon Dell’s commitment to dealing directly consolidation, database migration and running on Dell platforms. with customers and providing the highest consolidation and Exchange migration. quality, most relevant standards-based Services are grouped by high performance services. Messaging and Collaboration Services clusters, backup and recovery and The use of next–generation messaging, database optimization. Our solutions blend Dell’s best practices, directory solutions and collaborative standardized delivery and purchasing solutions–for e-mail, scheduling, online Managed Services model with expertise in solving today’s forms, messaging services, intellectual A key ingredient of the Dell Services most pressing infrastructure and application capital, mission-critical web sites, portfolio is its line of managed services development challenges. Harnessing the etc.–helps enhance and streamline offerings which combine service latest open-standards and technologies, communications within the enterprise by management expertise with standardized our solutions can help maxmimize the value consolidating or eliminating redundant or service capabilities to help IT organizations of customers’ IT infrastructure by helping conflicting systems and fostering the flow gain control over their desktop computing them minimize expenses and disruptions of information. environment. Ranging from custom lifecycle to their workflow. solutions to managed support packages, Dell Managed Services provide a single Previous Page Index View Print Exit Next Page Services Overview 3 point of accountability, deliver flexibility and Your Dell systems are configured with If these options do not completely scalability, and help you to reduce total cost the hardware and software your business satisfy your installation needs, Custom of ownership. relies on--including your own proprietary Installation services can be designed • Asset Discovery Services: a suite of software images. Custom Factory around your unique requirements. Integration is available on: Dell Latitude assessment services that can help any • Asset Management Services provide notebooks, OptiPlex desktops, Precision IT organization establish a baseline you with an easy way to identify, track, workstations, PowerEdge servers, and inventory of its end user computing secure and recover systems in an easy, PowerVault storage systems. infrastructure. simple and affordable manner, whether • Managed Deployment Services: a • Image Development Services provide your systems are local, mobile, or configurable suite of custom factory an integrated suite of solutions designed remote. to relieve you of software image integration and deployment services Training and Certification development, validation, deployment, that enable the timely implementation of What if you could maximize the value and maintenance. These services help large-scale desktop transitions. of your Dell IT investments by ensuring you achieve platform stability and the knowledge and expertise required to • Managed Client Services: a custom consistency without compromising the implement, configure, manage, and monitor outsourcing solution to improve the level of control required by their specific Dell server and storage solutions? The Dell way IT organizations manage planning, business requirements. deployment, and support needs of their Certification Program (DCP) can provide the 1 complex desktop environment. • Custom Delivery Services allow you guarantee. to customize how and when your Dell • Participants must pass challenging, Deployment Services systems are delivered. Scheduled skills-based examinations, validating the Deployment Services offer quick and easy delivery services allow you to coordinate candidate’s ability to correctly implement configuration, and installation. which free date specific deliveries on a repetitive manage, and support Dell products up your resources and help minimize your schedule or one-time basis. Predelivery in real-world scenarios. Are you Dell deployment costs. services offer custom palletization, order certified? • Custom Factory Integration (CFI) consolidation and advanced delivery Services: Dell’s Custom Factory notice to better prepare your shipment • Business and Professional Technology Integration (CFI) service is a project- for delivery. Destination services provide Training Online: This training includes based approach to customizing your de-palletization, unpacking boxes and over 1,200 Internet-based courses Dell systems as they are built in one of package removal. ranging from Word, PowerPoint and Excel to Microsoft and Novell® our global ISO 9002-certified factories. • Standard on-site Installation Services: certification courses at Offered as part of Dell’s Deployment installation services such as system www.dell.ca/training. Solution, this “one-touch” method setup and test and comprehensive means duplicated efforts are eliminated, install/deinstall with user data transfer and chances for errors reduced. are available for Dell products. Previous Page Index View Print Exit Next Page Services Overview 4 Industry certification and enterprise share access to a team of Technical time-excluding planned downtime and infrastructure support courses like Account Managers who act as a single certain unplanned downtime not directly Exchange and Linux® can be offered point of contact until the problem is attributable to failure of the hardware or online, or in instructor-led formats on the resolved. operating system. Other custom options customer site. available. Servers and Storage Support Services: • Dell Certified Systems Expert (DCSE) • Enterprise Services: Through the Telephone Support Services: is “break-fix” training for Dell’s IT Enterprise Services and Basic Response • 30-Day Getting Started: Telephone customers and Warranty Parts Direct Services programs, Dell offers you the support provides help with installation, customers to provide the knowledge and right level of service and support to optimization and configuration questions skills needed to order and install Dell help satisfy your server and storage on factory installed operating systems products. needs across a wide range of computing and Dell | OpenManage during the Support Services environments. Designated Technical critical 30-day period after shipment of Technology is a significant investment, Account Managers, engineer-to- your desktop, notebook, workstation, or and it pays to protect IT systems from engineer support, web-based remote server systems. troubleshooting, and site-based downtime. From advanced software • Around-the-Clock Phone Support: coverage options are a few of the support and server/storage Gold level Provides access to Dell-trained hardware standard features available. support to on-site support options technicians 24 hours per day, 7 days per and comprehensive notebook protection, • Advanced Software Support for week. get the level of support and service quality Servers and Storage: Provides you On-Site Services: you need for all your Dell systems. with toll-free 7x24 phone support for select complex software running on Dell • Next Business Day (NBD) On-Site Notebooks, Desktops, and Workstations PowerEdge™ and PowerApp servers Service5: Next Business Day (NBD) Support Services: as well as PowerVault™ and Dell/EMC On-Site Service places a Dell-trained • CompleteCare Coverage2: An optional storage. technician at your location usually the repair and replacement service that following business day if necessary, • 99.9% Systems Availability following phone-based troubleshooting. covers most accidental damage (spills, Guarantee4: Integrated set of products, drops, surges, breakages) to select services, tools and processes to help • Same Day On-Site Service5: Places a systems and peripherals. maximize system availability of Microsoft Dell-trained technician on-site within • Gold Technical Support3: Includes Windows 2000 Advanced Server or 2,
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