Steam Packet TIMES Issue 13, Winter 2013 News • Timetables 2013 Brochure and Feature Holidays

50% off Special Offer on 2013 Travel

The Steam Packet Company started 2013 with a bang, by offering passengers 50% off Standard Vehicle Fares for travel during 2013. It’s not too late for you to save on your travel this year. Whether it’s a wedding, family gathering, meeting up with friends or a break away, you can save 50% on Standard Vehicle Fares: car plus driver and additional passengers when you book before the 31st January. Simply use the discount codes below when you make your booking:

Quote CJSF for Quote DJSF for 50% OFF 50% OFF Standard Return Fare Standard 5 Day Return Fare

Chief Executive, Mark Woodward said: ‘We are delighted to be able to offer passengers a great discount on travel to and from the Island in 2013. Many of us travel to the UK and Ireland for a number of reasons throughout the year including family gatherings, weddings, business trips and holidays closer to home. A lot of us also have friends and family who live off-island, who we don’t get to see as often as we like. They too can use our special discount codes to save money on their travel.’ To take advantage of the offer, visit WWW.STEAM-PACKET.COM and enter the relevant fare code when making your booking.

*Terms and conditions apply and subject to availability. Valid for new Standard Vehicle Fare bookings made between 07.01.13-31.01.13 for travel up until 31.12.13 (excluding 21.05.13 - 14.06.13 and 16.08.13 - 02.09.13). 50% off Standard Fares only, the latest full fuel surcharges will apply. Special Offer Conditions apply.

Visit WWW.STEAM-PACKET.COM Very Competitive!

In 2008 an independent Select Committee conducted a comparison of fares During 2013 the Steam Packet will be offering over 900,000 special offer seats and the across the Irish Sea and concluded that the Isle of Man Steam Packet Company vast majority of people travelling with us will benefit from these special offers. passenger fares in both summer and winter were ‘very competitive’. Chief Executive, Mark Woodward said: ‘We carry out onboard surveys each year to The Steam Packet Company has recently conducted its own online research into 2013 ensure that the service we are offering to our passengers meets our standards and their price per mile comparisons and found that it remains one of the most competitive. expectations. Our most recent survey confirmed that the majority of passengers believe that our services offer value for money (Fig 1).

Fig 1. Ferry Fare Comparisons 2013 25th-29th March 2013 Route Car + 2 Return Mileage Cost per mile How do you perceive this Steam Packet Douglas-Liverpool £191 142 £1.34 to be value for money? Condor Ferries Poole-Guernsey £215 158 £1.36 Calmac Stornaway-Ullapool £119 86 £1.37 4.45% P&O Dover-Calais £84 48 £1.75 12.33% Stena Line Holyhead-Dublin £250 124 £2.01 11.64% Irish Ferries Holyhead-Dublin £276 124 £2.22 Stena Line Belfast-Cairnyran £240 94 £2.55

30.48% Ferry Fare Comparisons 2013 41.1% 4th-8th July 2013 Route Car + 2 return Mileage Cost per mile

Condor Ferries Poole-Guernsey £215 158 £1.36 Steam Packet Douglas-Liverpool £196 142 £1.38 P&O Dover-Calais £95 48 £1.98 Stena Line Holyhead-Dublin £274 124 £2.20 Irish Ferries Holyhead-Dublin £298 124 £2.40 Excellent Good Average Poor Very Poor Stena Line Belfast-Cairnyran £254 94 £2.70 Source: Onboard Survey 31 Jul 2012 to 02 Dec 2012. Calmac Stornaway-Ullapool n/a 86 Sample size: 587.

‘We are pleased with the results of the survey. With our January offer of 50% off Based on online quotes on 06/12/12 for the dates specified. Standard Vehicle Fares for travel in 2013 it is even easier for passengers to save The 50% Off January Offer has not been used in the rates shown. money on their travel.’

Short Break Packages from just £99 per person

Take your 2 Night Ferry & With rates available at over 1,100 Travelling car from Accomodation in a group? Packages from just hotels throughout the UK and only £45 Ireland the list of destinations We can arrange to include minibus extra! £99 available to you is endless. or coach transfers If at least two per person in the price of people purchase a your trip. Why not let us package together give you a quote?

Steam Packet Holidays can tailor make ferry and accommodation packages for individuals, families or groups travelling for a multitude of reasons. Last year we organised inclusive packages for clients who were going on: Rugby Trips Football Trips Hockey Trips Hen Weekends Stag Weekends Concert Trips Theatre Breaks BMX Competitions Shopping Breaks British Superbike Weekends Theme Park Trips Visit Family or Friends

Why not let Steam Packet Holidays give you a quote call 645777 or email: [email protected] Terms and conditions: Package breaks are subject to availability. Prices are based on two people travelling as foot passengers sharing twin/double room. Car supplement is valid for short breaks (max 4 nights)1Jan-31 March + 14 Sept – 31 Dec 2013. Car supplements for longer breaks and at other times are available on request. From Douglas to Ireland 11th January to 21st March 2013 & 4th November 2013 to 9th January 2014 Wed 27 Fri 29 Sun 31 Wed 3 Sat 13 Sat 20 Sat 27 Wed 1 Dublin Belfast Dublin Belfast Belfast Belfast Belfast Belfast Apr Mar From Douglas to To Douglas from 07.00 15.00 07.00 07.00 19.30 19.30 19.30 May 07.00 Liverpool Birkenhead Heysham Liverpool Birkenhead Heysham Sun 5 Thur 16 Sun 19 Thur 23 Sun 26 Tue 28 Wed 29 Fri 31 Sat 1 Sun 2 Mon 0845 & 1945 Mon 0215 & 1415 Belfast Belfast Belfast Belfast Belfast Dublin Belfast Larne Larne Belfast Tues 0845 & 1945 Tues 0215 & 1415 07.00 07.00 07.00 07.00 07.00 06.00 05.00 03.00Jun 03.00 09.15 Wed 0845 & 1945 Wed 0215 & 1415 Thurs 0845 & 1945 Thurs 0215 & 1415 Tue 4 Tue 4 Thur 6 Sat 8 Sun 9 Tue 11 Wed 12 Sun 16 Tue 18 Wed 19 Sun 23 Larne Dublin Larne Larne Larne Dublin Belfast Belfast Dublin Belfast Belfast Fri 0845 & 1945 Fri 0215 & 1415 03.00 18.00 03.00 03.00 03.00 07.00 07.00 07.00 07.00 07.00 07.00 Sat 0800 2000 Sat 1400 0215 Sun 0800 1945 Sun 1400 0215 Tue 25 Wed 26 Sun 30 Tue 2 Wed 3 Sun 7 Tue 9 Wed 10 Fri 12 Sat 13 Dublin Belfast Belfast Dublin Belfast Belfast Dublin Belfast Belfast Dublin Heysham: No 2000 on 12/1, 9/2, 9/3, 30/11, 21/12 & 28/12. No 1945 24/12, Heysham: No 0215 13/1, 10/2, 10/3, 1/12, 22/12, 25/12, 26/12, 29/12 & 1/1/14. 07.00 07.00 07.00July 07.00 07.00 07.00 07.00 07.00 07.00 19.30 25/12 & 31/12. No 0845 25/12. 0215 becomes 0130 14/11. 0215 becomes 0150 30/11. No 1415 on 25/12. Sun 14 Tue 16 Wed 17 Sat 20 Sun 21 Tue 23 Wed 24 Sun 28 Tue 30 Wed 31 Belfast Dublin Belfast Dublin Belfast Dublin Belfast Dublin Belfast Dublin 22nd March to 21st May 2013 & 10th September to 3rd November 2013 07.00 07.00 07.00 19.30 07.00 07.00 07.00 07.00 07.00 07.00 Aug Sat 3 Sun 4 Tue 6 Wed 7 Sun 11 Tue 13 Wed 14 Sat 17 Tue 20 Wed 21 Sat 24 From Douglas to To Douglas from Dublin Belfast Dublin Belfast Belfast Dublin Belfast Belfast Dublin Belfast Belfast Liverpool Heysham Liverpool Heysham 19.30 07.00 07.00 07.00 07.00 07.00 07.00 19.30 07.00 07.00 19.30 Mon 0730 & 1500 0845 & 1945 Mon 1115 & 1915 0215 & 1415 Sun 25 Wed 28 Sat 31 Wed 11 Sat 14 Sat 21 Sat 28 Sat 21 Sat 28 Tues 1500 0845 & 1945 Tues 1915 0215 & 1415 Dublin Belfast Belfast Belfast Belfast Belfast Belfast Dublin Dublin Dec Wed 1500 0845 & 1945 PleaseWed check1915 our Timetables0215 & 1415 07.00 07.00page 19.30 atSep 07.00 19.30 19.30 19.30 19.30 19.30 Thurs 1500 0845 & 1945 Thurs 1915 0215 & 1415 Fri 0730 & 1500 www.steam-packet.com/Timetables0845 & 1945 Fri 1115 & 1915 0215 & 1415 for the latest Sat 0730 & 1500 0845 & 2000 Sat 1115 & 1915 0215 & 1415 Sun 1500 timetable0845 & 1945 Suninformation.1915 You0215 & 1415 willTo be Douglas able tofrom select Ireland Heysham: No 2000 6/4, 13/4, 20/4, 27/4, 11/5, 14/9, 21/9, 28/9, 5/10 & 2/11 Heysham: No 0215 7/4, 14/4, 21/4, 28/4, 12/5, 15/9, 22/9, 29/9, 6/10 & 3/11. Wed 27 Fri 29 Sun 31 Wed 3 Sun 14 Sun 21 Sun 28 Wed 1 Liverpool: No 1500 23/3, 29/3, 29/10 & 30/10. No 0730 25/3 & from 4/10 to 3/11. 1415 becomes 1200 on 6/10 0730 becomes 1000 on 5/10, 12/10, 19/10, 26/10 & 2/11. Extra 0730 28/3, 2/4, 4/4, 9/4, Liverpool: No 1115 23/3, 25/3 & from 4/10 to 3/11. Extra 1115 on 28/3, Dublin Belfast Dublin Belfast Belfast Belfast Belfast Belfast Apr Mar the route/date range you are interested in and then May 11/4, 14/4 & 2/5. 2/4, 4/4, 9/4, 11/4, 14/4 & 2/5. No 1915 29/3, 29/10 & 30/10. 10.45 18.45 10.45 10.45 01.00 01.00 01.00 10.45 print or save the timetable.Sun 5 Thur 16 Sun 19 Thur 23 Sun 26 Tue 28 Wed 29 Thur 30 Fri 31 Sun 2 Belfast Belfast Belfast Belfast Belfast Dublin Belfast Larne Larne Belfast TT PERIOD: 22nd May - 10th June visit STEAM-PACKET.COM for details 10.45 10.45 10.45 10.45 10.45 10.15 09.45 23.59 23.59 Jun 13.30 Mon 3 Tue 4 Wed 5 Fri 7 Sat 8 Tue 11 Wed 12 Sun 16 Tue 18 Wed 19 Sun 23 Larne Dublin Larne Larne Larne Dublin Belfast Belfast Dublin Belfast Belfast 11th June to 9th September 2013 23.30 22.00 23.30 23.30 23.30 10.45 10.45 10.45 10.45 10.45 10.45 From Douglas to To Douglas from Tue 25 Wed 26 Sun 30 Tue 2 Wed 3 Sun 7 Tue 9 Wed 10 Fri 12 Sun 14 Dublin Belfast Belfast Dublin Belfast Belfast Dublin Belfast Belfast Dublin

Liverpool Heysham Liverpool Heysham July 10.45 10.45 10.45 10.45 10.45 10.45 10.45 10.45 10.45 01.00 Mon 0730 & 1500 0845 & 1945 Mon 1115 & 1915 0215 & 1415 Tues 1500 0845 & 1945 Tues 1915 0215 & 1415 Sun 14 Tue 16 Wed 17 Sun 21 Sun 21 Tue 23 Wed 24 Sun 28 Tue 30 Wed 31 Wed 1500 0845 & 1945 Wed 1915 0215 & 1415 Belfast Dublin Belfast Dublin Belfast Dublin Belfast Dublin Belfast Dublin 10.45 10.45 10.45 01.00 10.45 10.45 10.45 10.45 10.45 10.45 Aug Thurs 0730 & 1500 0845 & 1945 Thurs 1115 & 1915 0215 & 1415 Fri 0730 & 1500 0845 & 1945 Fri 1115 & 1915 0215 & 1415 Sun 4 Sun 4 Tue 6 Wed 7 Sun 11 Tue 13 Wed 14 Sun 18 Tue 20 Wed 21 Sun 25 Sat 0730 & 1500 0845 & 2000 Sat 1115 & 1915 0215 & 1415 Dublin Belfast Dublin Belfast Belfast Dublin Belfast Belfast Dublin Belfast Belfast Sun 1500 0845 & 1945 Sun 1915 0215 & 1415 01.00 10.45 10.45 10.45 10.45 10.45 10.45 01.00 10.45 10.45 01.00 Heysham: No 2000 15/6, 6/7, 13/7, 20/7, 3/8,10/8, 17/8, 24/8, 31/8 & 7/9. Heysham: No 0215 16/6, 7/7, 14/7, 21/7, 4/8, 11/8, 18/8, 25/8, 1/9 & 8/9. Sun 25 Wed 28 Sun 1 Wed 11 Sun 15 Sun 22 Sun 29 Sun 22 Sun 29 Liverpool: No 0730 20/6, 12/7 & 18/7. 0730 becomes 0600 23/8. 0730 becomes Liverpool: 1115 becomes 1130 22/8 & 24/8. 1115 becomes 1030 23/8. 1915 Dublin Belfast Belfast Belfast Belfast Belfast Belfast Dublin Dublin Sep 0700 24/8. Extra 0730 18/8, 27/8, 1/9, & 3/9. 1500 becomes 1530 22/8, 24/8 & 25/8. becomes 2030 22/8 & 24/8 - 2/9. Extra 1115 on 18/8, 27/8, 1/9 & 3/9. No 1115 Dec 1500 becomes 1430 23/8. 1500 becomes 1630 26/8 - 2/9. on 20/6, 12/7 &18/7. 10.45 10.45 01.00 10.45 01.00 01.00 01.00 01.00 01.00

This timetable provides a summary of scheduled services. Due to planned maintenance requirements and otheroperational reasons, sailings on a particular day may vary. Please check online at STEAM-PACKET.COM or withour reservations team on 661661 at time of booking.

Visit Ocean Avenue for some fantastic savings. Up to 50% off recommended retail prices on leading brand fragrances and many other offers.

New Year 2013 Spring 2013 Summer 2013 Autumn 2013 Weekend 11/01/13 - 28/02/13 01/03/13-21/05/13 11/06/13-09/09/13 10/09/13-09/01/14 Supplement** SPECIAL OFFERS Per Vehicle

Midweek (Mon - Thu) Car + 2 Each way from 3 Day Return Offer* £67.00 £67.00 n/a

5 Day Short Break Offer^ Car + 2 Each way from £67.00 £88.00 £98.00 £88.00 £15-£20

Any Length Special Offer Car + 2 Each way from £77.00 £107.00 £119.00 £107.00 £24-£32

† Starlight Offer Car + 4 Each way from £132.00 £139.00 £132.00 £15-£20

Day Trip Offer Car + 4 Each way from £69.00 £87.00 £92.00 £87.00 £0-£15

Foot/Additional Vehicle Passenger - Adult From £18.00 Child from £17.00 Each way between 11/01/13-09/01/14 £3.50 per person weekend supplement** Motorbike offers available – visit STEAM-PACKET.COM for details

All fares are online prices at STEAM-PACKET.COM, subject to availability, supplements of £7.50 per passenger and £15 per vehicle apply for telephone and in person bookings. All prices subject to alteration and include all fuel surcharges and taxes applicable at time of publication. All fares are “From” fares, prices vary over time and sailing to sailing. All Car Offers must be booked at least 48 hours in advance and all Foot Passenger Offers must be booked 24 hours in advance. * Journeys must be completed within 3 days - day of outward sailing counts as day 1. Return sailing must commence on or before day 3. ^ Journeys must be completed within 5 days - day of outward sailing counts as day 1. Return sailing must commence on or before day 5. ** Per single leg crossing for Friday, Saturday and Sunday travel (excluding Belfast and Dublin for Car Special Offers) † Both your outward and return journeys must be scheduled to depart between 18:00 and 03:00 hrs. Details of maximum standard fares and sailing tariffs are published on STEAM-PACKET.COM and are available on request. For payment by credit card a fee of £3 applies per transaction. Not per person. Cycle for Sunflowers

Steam Packet Chief Engineer Chris Ball recently helped raise £2,500 for Liverpool Sunflowers, a cancer support charity based on the Aigburth Road in Liverpool. The Greenhill Taverners is a group of regulars at the pub with the same name who took up the challenge of cycling 143 miles from one side of the country to the other. They started from the Yorkshire seaside resort of Bridlington before passing through the Yorkshire Dales and the industrial towns of Lancashire before finishing with a well earned pint at The Greenhills. Joan Elmer , project Director of Liverpool Sunflowers, said: ‘We are very grateful to the Greenhill Taverners for their hard work and effort both in raising the sponsorships and then getting onto their bikes’. Chris Ball said ‘The Steam Packet donation of a travel voucher was a great help in raising such a magnificent sum for such a worthy charity’.

Ellan Vannin Memorial Service

A memorial service to the 35 passengers and crew who lost their lives when the SS The quayside inter-denominational service was followed Ellan Vannin sank more than a century ago was held at Ramsey quayside on Monday by a further 45-minute service in Our Lady Star of the 3 December. Sea and St Maughold Church in Ramsey. The evening service was organised by Jim and Wendy Douglas of the ManxAid charity There, Speaker of the and was timed for 6.30pm in tribute of the Steam Packet vessel, which – after setting played Amazing Grace on the bagpipes. off from her home port of Ramsey – succumbed to stormy conditions near Liverpool MHK read a list of the names, and some details of the and sank at 6.30am, December 3, 1909, claiming the lives of all on board. lives of the passengers who were lost whilst John Watt Image courtesy of Manx National Heritage. Wreaths were laid on behalf of the people of the Isle of Man by Chief Minister The read a list of the Ellan Vannin’s crew members. Honourable MHK, on behalf of the passengers by MHK, and Following all of this, a special presentation was made at the Ramsey Park Hotel, to on behalf of the crew by the Steam Packet Company’s Commercial Director John Watt. Harry Edmondson, the Liverpool man who is the former custodian of the Ellan Vannin ‘We want to try and do this every year because it is part of the history of the Isle of Memorial who once again travelled to the island for the memorial service and to lay a Man,’ explained Jim Douglas. wreath at the quayside.

Steam Packet supports Steve’s African charity

Steve Allen, a Passenger Services Assistant on Ben-my-Chree has helped to raise enough ‘In the next 12 months I want to build a community centre for the remote Mthabane money to set up a junior football league in a small African town by organising a charity township, near to Port St Johns, and such a project would not be possible without the football match. Steve was inspired to help the community in and around the town of Port support of Island residents for fundraisers such as the charity match. St Johns while backpacking through Africa 10 years ago. ‘I would like to say a huge thank you to everyone who attended, contributed to or The charity match between a ‘Steam Packet Select’ and a team from the Isle of Man branch supported the event in any way. The match was great fun, with the “Steam Packet Select” of the Everton Supporters’ Club was staged at Ballafletcher Sports Field, with a raffle and team winning 9-2 against Everton Supporters’ Club, and I’m so pleased at how well this auction at Sam Webb’s bar afterwards. was attended. The raffle and auction proved to be very popular and I’m humbled by The event raised a total of £1,362, with the proceeds going towards a charity established people’s generosity; it will make a huge difference to the community of Port St Johns.’ by Steve in aid of the inhabitants of Port St Johns. The money will enable the charity to The Steam Packet Company was pleased to support the event by donating a travel voucher establish a junior football league in the town and supply footballs and training equipment. for a car and two people to the raffle/auction. Steve explained: ‘As well as providing football supplies and clothing, the amount raised will Chief Executive Mark Woodward said: ‘We are delighted that Steve’s event was such a be enough to allow the team to assist the poorest members of its own community and to great success and were proud to be a part of such a special day. We would also like to supply much needed bunk beds and maintenance to a small orphanage that helps orphans thank all who attended and contributed for supporting this very worthwhile cause.’ who are HIV positive. Travel Information - How to book Save by Booking Online: Reservations and Enquiries Call: We offer some great discounts when you book on our website STEAM-PACKET.COM Isle of Man - 661661 • International - +44 (0)8722 992992* • There is a discount of £7.50 per passenger and £15 per vehicle. Standard Fares are even *Calls to this number are charged at 10 pence per minute including VAT from a BT landline, discounted by 2% when booked at STEAM-PACKET.COM calls from other networks and mobile operators may vary. • Over 900,000 offer seats are available during 2013

1. BOOKING & PAYING 1.7 Online Fares 3. STANDARD FARES 1.1 Passenger Descriptions Special Offers shown in this brochure are online fares, which may only A discount of up to 2% is available when booked online. Standard fares Adult = 16 to 59 years. Senior Citizen = 60+ years. be booked at STEAM-PACKET.COM. supplements of £7.50 per are fully flexible but amendments may be subject to a tariff change. Child = 4 to 15 years. passenger and £15.00 per vehicle apply for telephone and in person Cancellation charges apply. bookings. Please note coaches / vans / freight cannot be booked online. Infants under 4 years may travel free of charge but must be included in For vans/freight reservations please contact our Reservations Team on Further details of maximum standard fares and sailing tariffs are the number of passengers when booking. the number above to make your booking or enquiry. For coach published on STEAM-PACKET.COM and are also available on request. 1.2 Private Vehicle Descriptions reservations please call +44 (0)1624 645 693. 4. VANS/COMMERCIAL VEHICLES Car = Up to 1.8 metres high. High Car = Over 1.8 metres high but within 1.8 Fuel Surcharge the vessel limitation. Motorcycles with sidecars and trikes should be booked All commercial vehicles (which includes vans) are subject to the We reserve the right to levy a fuel surcharge to reflect the changing prevailing commercial rate and are not bookable online. However as Motorcycle Sidecars. When booking motorhomes and vehicles with costs of marine fuel. Prices shown in this brochure include a fuel trailers you must provide accurate details of height and length at the time there is a concession to passengers travelling in a commercial vehicle if surcharge which is reviewed every 3 months. Please visit travelling for a non-commercial purpose. Conditions apply to this of booking. Vehicles in excess of the declared length / height / weight may STEAM-PACKET.COM for details. be refused shipment. If accepted the vehicle will be subject to surcharge. concession which must be agreed with us in advance. For further details 1.9 Travel Lead Time please contact our Reservations Team on the number above to make 1.3 Vehicle Deck Limitations Travel must commence within 13 months of the booking date and any your booking or enquiry. prior to making a booking. Please note that Please ensure that your vehicle adheres to the maximum limitations return travel must be within 12 months of the outward travel date. if these conditions are not satisfied, we reserve the right to charge detailed. If not, you may not be permitted onboard the vessel. commercial rates at the time of passage. Manannan: Liverpool route restrictions 2. SPECIAL OFFER CONDITIONS Height: 3.4 metres. Length Single Vehicle: 6.5 metres. Vehicle towing ALL SPECIAL OFFERS MUST BE PAID FOR IN FULL AT THE TIME 5. CHANGES/CANCELLATIONS trailer: 10 metres (5 metre towing vehicle and 5 metre trailer). Width: OF BOOKING. OFFERS ARE SUBJECT TO AVAILABILITY AND Changes to bookings may be made subject to availability and subject 2 metres. Weight: 4 tonnes. RESTRICTIONS APPLY. FARE QUOTES CAN ONLY BE to the conditions of the booking. Changes to a higher fare and any Manannan can accommodate larger vehicles on the Belfast, Dublin GUARANTEED IF PAID FOR AT TIME OF QUOTATION. amendment fees incurred must be paid for at the time of alteration. and Heysham routes although a 4 tonne weight limit is in force on 2.1 Vehicle Special Offers must be booked a minimum of 48 hours in Passengers who cannot travel should let us know as soon as possible the Belfast route. In these circumstances contact must be made with advance. Foot passenger Special Offers must be booked a minimum of before the outward date of travel. our Reservations Team on +44 (0) 1624 661661 to confirm 24 hours in advance, all Special Offers are subject to availability. Please note that unused Special Offers will be cancelled immediately requirements prior to booking. 2.2 Alterations to booked Special Offer fares are subject to an online following their scheduled departure time. No refunds or credits will be Ben-my-Chree: Height: 4 metres. Length: 18 metres. Width: 2.5 metres. amendment fee of £5 per person, or offline amendment fee of £10 per allowed against these tickets. All Special Offers are non-refundable. The Ben-my-Chree can accommodate larger vehicles, please contact person. You must also pay any increase in the fare applicable. Unused portions of day trip fares are non-refundable and our Reservations Team on the number above to confirm No refunds or credits will be allowed. non-transferable. requirements prior to booking. 2.3 Day trip outward and return journeys must be completed on the Applications for refunds of standard fares only must 1.4 Vehicles with Low Ground Clearance same day (or the following day’s 0215 hrs sailing from Heysham). be made in writing to the Isle of Man Steam Packet Company Refunds Drivers of vehicles with low ground clearance may not be able to 2.4 Short Break Return: Journeys must be completed within 5 days – Department, Imperial Buildings, Douglas, Isle of Man, IM1 2BY and within travel on some sailings due to tidal conditions and shore facilities. Day of outward sailing counts as day 1, return sailing must commence 6 months of the outward travel date. Cancellation charges will apply. Please ensure that you check with us before booking. We recommend on or before day 5. travel on the Ben-my-Chree for such vehicles. PLEASE NOTE THAT ALL FARES, FEES, VESSELS, PORTS AND 2.5 Each Way Special Offer fares must be used as part of a return SAILING TIMES QUOTED MAY BE SUBJECT TO ALTERATION / 1.5 When payment is due booking. If your outward and return sailings are within two different CANCELLATION. Payment for all bookings is due at the time of booking unless we Special Offer date periods (e.g. Summer & Autumn), add the relevant Passengers should ensure they have appropriate insurance. state otherwise. We will be entitled to cancel bookings without notice each way fares together to calculate the amount payable. if full payment has not been received. All bookings for travel are subject to the Conditions of Carriage of 2.6 Starlight Offer: To qualify for the Starlight Offer, both your 1.6 How to Pay Passengers and Luggage of the Isle of Man Steam Packet Company outward and return journeys must be scheduled to depart between Limited. The travel and other information set out above forms part Payment may be made online by major credit or debit card. Payment 1800 and 0300 hrs. may be made in person by major credit or debit card, cash or by of the Conditions of Carriage, available on our website cheque. Bookings paid for by credit card (Visa or MasterCard) are 2.7 All Special Offers are subject to availability. Each Special Offer is (STEAM-PACKET.COM), and which apply to any bookings for travel. subject to a non-refundable charge per booking. Bookings paid for using subject to specific terms and also the general Conditions of Carriage. In debit card will not incur a charge. Bookings paid for by cheque must be the event of a conflict between these conditions and the Special Offer paid at least ten working days prior to travel. Conditions, the Special Offer Conditions shall prevail.

Information contained in this brochure was correct at time of print 8 /1/13 Steam Packet Holidays: Subject to availability and Steam Packet Holidays Terms and Conditions apply. STEAM-PACKET.COM Various photographs are courtesy of visitbritain.com