World Justice Project , FYR Global Insights on Access to Justice

Incidence of Action or Inaction Done Duration Hardship 26.00Average time Monthsto solve the problem Legal Problems

46% 45% FEMALE FEMALE Experienced47% a legal 13%Turned to an authority or third 52%Have fully resolved or are Experienced46% a problem in the last party to help resolve the problem done with the problem Financial hardship as a result Reported26% that it was difficult or two years 48% of their legal problem 47% MALE Difficulty impossible to pay costs incurred to MALE resolve problem Manner in which the problem

Incidence by type of problem: was resolved: 87%Did NOT turn to an authority or third 8% party to help resolve the problem 61% Type of hardship: Accidental illness & injury Problem sorted itself out 5% 4% Satisfaction 33% Citizenship & ID Decision by third party or authority Are55% satisfied with the outcome Stress related illness

8% 8% 10% Community & natural resources Gave up or moved away Relationship breakdown 23% 27% 27% Consumer Other Relocated or lost employment 12% 3% Debt 67%Knew where to get advice Problems with alcohol or drugs 8% Employment Legal 6% Education Capability 67%Were confident they could achieve a fair outcome 6% Family 12% Housing Got53% all the expert help they wanted 16% Land 1% Law enforcement

11% Money 10% Violence Ongoing Satisfaction Public services 18%Are satisfied with the process so far

Reported4% that one party Have48% not resolved resorted to physical violence the problem 53%Knew where to get advice Legal

Capability 62%Were confident they could achieve a Note: The survey was conducted in the fall of 2017 using a probability sample of 1,017 adults age 18+ in the three largest cities fair outcome (, , and ).

Due to rounding, some figures may not add to 100%. 40%Got all the expert help they wanted Source: WJP General Population Poll 2017, Dispute Resolution Module