T-Gaia Integrated Report 2018
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T-GAIA INTEGRATED REPORT 2018 Ebisu Neonato 14-18F 4-1-18 Ebisu, Shibuya-ku, Tokyo 150-8575 Japan http://www.t-gaia.co.jp New Corporate Philosophy Message from the President & CEO Established through a merger in October 2008, T-Gaia By maximizing the productivity of the operations of our celebrates its 10th anniversary this year. It is absolutely the directly managed carrier shops and partner agents, we aim to result of patronage received from our customers using our firmly maintain our leading position in the industry in the Our corporate philosophy was updated in FY 2017 with the concept of making it group’s products and services, as well as the warm support mobile sector, which is our core business. In addition, since simpler and easier to understand without changing the essence of Quo Card Co., Ltd., joined our group in December 2017, our from telecommunications carriers, our partner agents, the the corporate philosophy announced in April 2014. group is aiming to reinforce cooperation with our group companies community, shareholders and various stakeholders. I would and invested companies in the ICT-related domain to expand like to extend my deepest appreciation. our B2B and B2B2C segments and further display the group’s Looking back, the business climate surrounding our group collective strengths. has changed dramatically in the last decade. Because of T-Gaia was originally established through a merger of a further technological innovation, new services have appeared subsidiary of three zaibatsu trading companies and three one after another in the sectors of mobile, the Internet, and manufacture-related vendors. Because of this, our strengths payment settlement services. The ICT-related domain has are a wide range of business models, extensive business Lead the Way toward the Future & Take a Leap for Tomorrow relations, and nationwide sales bases. By leveraging our continued to produce more business opportunities. Under strengths comprehensively, we pledge to further reinforce these circumstances, while our group maintains its stable our payment settlement services and the solution business foundation for the core business, we set a group vision to with the mobile sector at the core. TG Vision T-Gaia’ s Corporate Vision become a comprehensive provider of ICT-related domains As an industry leader, we remain committed to staying ahead of to work toward sustainable growth through investments in changes to achieve sustainable development in the next decade. T-Gaia will propose new ways of communication to provide the marketable related businesses this year. We look forward to your continued support and guidance. our customers with excitement, delight, and safety. TG Mission T-Gaia’ s Corporate Mission Nobutaka Kanaji, We pledge to care for our employees and their President & CEO (Chief Executive Officer) families to ensure that everyone find joy in work. We pledge to establish strong relationships of trust with our business partners, community, and shareholders to strive for sustainable development together. - Table of Contents - As an industry leader, we pledge to stay ahead of 01 New Corporate Philosophy changes and continuously take on new business opportunities. 02 Message from the President & CEO 03 10-year Corporate History TG Action Our Code of Conduct 05 Mobile Telecommunications Business 07 Bases for Business & Sales Operations We pursue services that go above and 09 Enterprise Solution Business beyond customers’ appreciation. 11 Network Marketing Business We take on new challenges proactively 12 Smart Life Business / Accessories through our passion and with a sense of speed. 13 Smart Life Business / Settlement Services We value communications to build a culture of 15 Training & Education openness and trust in the workplace. 16 Promotion of Diversity & Health We respect our employees' diversity to foster the best teamwork. 17 Compliance 18 Corporate Governance We strive for constant self-improvement as a team of professionals. 19 CSR We always act on high ethical standards and strengthen 21 Financial Information our compliance structure. 22 Corporate Outline 01 T-GAIA Corporate Profile 2018 T-GAIA Corporate Profile 2018 02 10-year Corporate History October 1, 2018 T-Gaia celebrates its 10th anniversary. To have all the employees work together for the same goal December T-Gaia is celebrating its 10th anniversary on October 1, 2018. 2017 Let’s look back on our steps in the last decade. April I 2015 Quo Card Co., Ltd., becomes Origin of the Corporate Name About Corporate Mark a consolidated subsidiary. March Our corporate name represents our commitment that we aim to The corporate mark of T-GAIA is a futuristic H become a grand company like the earth nurturing the lives of all and innovative mark designed from the 2014 Established I people across the world by continuing bold challenges with initials TG. The dynamic G that spreads Career Design Academy Co., Ltd. integrity toward the future. This commitment is also reflected in from the core, a bright T, emphasizes young, November G our corporate vision, “Lead the Way toward the Future & Take a powerful energy and momentum, and Leap for Tomorrow.” represents an enterprising spirit and 2013 Acquired WAM!NET Japan K.K. innovativeness that continue to take on challenges toward the as a consolidated subsidiary. future. The dynamic mark that communicates a sense of speed November F (Holds 97.5% of shares represents T-Gaia that leads the world with the strong leadership in outstanding as of Feb. 2017) the midst of rapidly changing society. 2012 Established T-GAIA Asia G H + Pacific Pte. Ltd. a E consolidated subsidiary, It derives from the Goddess of Earth in April in Singapore. Greek mythology and represents the Started deployment of Earth as one enormous life form. 2012 smartphone accessory shops under the brand D name of "Smart Labo." December D E F 2011 Opened an internal October 1, training/ June educational institute "TG Academy." 2008 2011 Acquired 100% ownership T-Gaia was of TG Miyazaki. established. January C (Merged in April 2017) 2009 Started the Card Mall business utilizing gift cards. A B C B Moved the head office to Ebisu, Shibuya-ku, Tokyo. A Lead the Way toward the Future & Take a Leap for Tomorrow T-Gaia Corporation founded by equal merger of MS Communications Co., Ltd. and Telepark Corporation. *Amazon, Amazon.co.jp, and their logos are trademarks of Amazon.com, Inc. and their subsidiaries. *BitCash and their logo are registered trademarks of BitCash, Inc. 03 T-GAIA Corporate Profile 2018 T-GAIA Corporate Profile 2018 04 Mobile Telecommunications Business The total number of mobile phone subscriptions in Japan In the world of mobile communication 168.44 million (as of March 31, 2018 ) reaching a turning point, The total number of mobile phones sold by T-Gaia in Japan T-Gaia accurately captures and million (including sub-brands of telecommunications carriers, MVNO, and Wi-Fi terminals ) units (FY 2017 ) goes ahead of changes to lead the way 4.59 toward the future T-Gaia’s market share in the As one of the largest primary distributors in Japan for telecommunications carriers, sales of mobile phones in Japan % (FY 2017 ) we sell mobile phones, including smartphones, tablet and various smart device-related products, 11.2 and services through our diversified sales channels across Japan. In addition, to provide our customers with the enjoyment of a more enriched life through mobile communication, T-Gaia promotes various initiatives daily. Telecommunications carriers (service providers) T-Gaia caters to the changing needs Our proposals for diverse products NTT DOCOMO, au (KDDI), Softbank, and so on ■ Development of telecommunications infrastructures of our customers with the help of and services with added value provide ■Provision of new services 01 good partnerships 03 total support to customers’ Smart Life We have been building good business partnerships with major telecommunications Recently, shifts not only from feature phones to smartphones but also from Mobile phone sales industry carriers in Japan. Based on the trust of our business partners, we actively PCs to tablets have been taking place. The total numbers of tablets shipped promote flexible and creative sales strategies, catering to varying client needs was 8.63 million in 2017. The market is expected to expand further with the Characteristics of by promptly capturing market trends, such as the full-scale penetration of release of Windows tablets in 2018. (Source: MM Research Institute, Ltd.) smartphones and tablet computers. In addition, one of our strengths is our Under these circumstances, we are focusing actively on the sales of tablet An extensive High-quality Dependable ability to implement effective sales strategies by offering an extensive lineup PCs while providing customers with real experiences using the devices by line-up sales agents after-sales service of related products, such as accessories, and contents, all of which are giving specific explanations on the functions of tablet PCs and proposing Sells mobile phones through diversified channels indispensable for mobile terminals, and developing new business models. various ways to meet customer needs and use scenarios, such as the combined use of a feature phone or smartphone with a tablet PC. Furthermore, we provide total support to customers with the aim of realizing a smart life by proposing products and services not limited to the sales of mobile terminals Development of appealing shops and the promotion Direct sales Consignment but also the sales of related products and services with added value to meet of various contact points with customers Partner Agents’ 02 the needs of customers. Shops (Carrier Shops / Shops dealing Not only our corporate head office but also our regional headquarters and branch offices across Multi-carrier brands) Directly-managed Shops Shops in Large Japan implement local area marketing that best fits the local conditions of each area, while ensuring (Carrier Shops / Shops dealing Retail Stores Multi-carrier brands) (Home Appliances Stores / consistency with telecommunications carriers’ regional strategies.