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CRM System in VODAFONE AGENDA
CRM System in VODAFONE AGENDA I. Introduction – Vodafone III. Benefits to Vodafone from CRM a. Company Profile b. Vodafone in India IV. Issues Faced in CRM Implementation c. Market Shares in India a. Program b. People II. Gartner’s Eight Building Blocks c. Processes a. CRM Vision d. Technology b. CRM Strategy c. Valued Customer Experiences V. Consumer Research d. Collaborative Efforts e. CRM Process VI. Best CRM Practices in the Industry f. CRM Information g. CRM Technology h. CRM Metrics I. INTRODUCTION COMPANY PROFILE Name VODAFONE comes from “Voice”, “Data” & “Phone” Largest telecom company in the world (turnover) 2nd largest telecom company in the world (subscriber base) after China Mobile Public limited company Operations in 31 countries & partner networks in another 40 countries Listed on NYSE Founded : 1983 as RACAL TELECOM, Demerged from Racal Electronics (parent company) in 1991 and named VODAFONE HQ : Newbury, England Revenues : US $ 69 bn (2008) Profits : US $ 6.75 bn (2008) Employees : ~ 79,000 Source : WIKINVEST Important Subsidiaries : Vodafone UK Vodafone Spain Vodafone Essar Vodafone Portugal Vodafone Australia Vodafone Turkey Vodafone Ireland Vodafone Germany Vodafone New Zealand Vodafone Netherlands Vodafone Egypt Vodafone Hungary Vodafone Italy Vodafone Sweden VODAFONE IN INDIA 2005 : Acquired a 10 % stake in Bharti Airtel 2007 : Acquired a controlling 67 % stake in Hutchinson Essar for US $ 11.1 bn. Sold back 5.6% of its Airtel stake back to the Mittals & retained 4.4% In September, Hutch was rebranded to Vodafone in India. Source : WIKINVEST MARKET SHARE IN INDIA Others 1% Reliance Airtel 19% 24% Aircel 5% Idea 11% Vodafone 18% Tata 9% BSNL / MTNL 13% Source : TRAI Report JUN’09 VODAFONE’S OFFERINGS Global Managed Enterprise Telecom Device Mobility Central1 Management2 3 4 Portfolio Services Mobile Vodafone Vodafone Vodafone Money Connect to 5 Live6 Mobile7 8 Transfer Connect Friends Vodafone Vodafone At Vodafone Vodafone9 Freedom10 11 12 Passport Home Media Packs Systems Source : vodafone.com II. -
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Vodafone Invests in New Mobile Phone Generation and TV
Vodafone invests in new mobile phone generation and TV • Nationwide development of LTE becomes new strategic focus • Official launch of hybrid Vodafone TV set-top box Düsseldorf/Berlin, 01. September 2011. Vodafone Germany, with its nationwide de- velopment of and focus on its fourth generation mobile wireless technology LTE (Long Term Evolution), has defined a new strategic focus for the future. The Düsseldorf- based communications company thus meets customer wishes for greater flexibility and individuality. Fritz Joussen, CEO Vodafone Germany: “The future is not bandwidth alone, the future is bandwidth plus mobility. LTE allows society to penetrate the Internet quickly, simply and securely. With this superior technology, we create new opportuni- ties and we pave the way for new communication solutions for the future – in both cities and rural regions throughout Germany.“ Since the work commenced to upgrade the new mobile wireless technology in currently underserved rural areas, Vodafone now reaches around five million households with LTE. Vodafone will shortly be putting the Düsseldorf LTE network into operation. Vodafone is also preparing the new and innova- tive set-top box of Vodafone TV for LTE and is developing it further for the national network. Joussen: “Our customers’ ever greater demand for mobility and the outstanding per- formance of LTE have convinced me to invest in the new mobile wireless technology for private customers. The good old landline times are coming to an end.“ According to the CEO of Vodafone Germany, an outdated landline regulation has prevented the kind of successful competition that you find in the mobile phone market. The regulation, the CEO believes, has prevented competitors of Deutsche Telekom from making significant investments in the fixed network. -
Balance Transfers, Deposits, and Withdrawals. the Specific Suite Of
COUNTRY ANALYSIS UNIT FEDERAL RESERVE BANK OF SAN FRANCISCO NOVEMBER 2010 Mobile Banking in Asia echnology has transformed the banking in- balance transfers, deposits, and withdrawals. The T dustry with the introduction of mobile bank- specific suite of mobile banking services provided ing services that offer unprecedented convenience by a bank or telecommunications company de- and accessibility to customers. Decreases in mo- pends on the target market. Additive services tar- bile phone prices and the cost of mobile phone get existing customers, while transformational network infrastructure, combined with an in- services target the unbanked. Although no legal crease in pre-paid service plans, have contributed restrictions prevent banks and telecommunica- to a near eightfold increase in mobile phone users tions companies from targeting both markets, worldwide, from 600 million in 2000 to 4.6 bil- each of the major mobile banking service provid- lion in 2009.1 Banks and telecommunications ers in Asia has concentrated on a single market. companies have responded to this growth by us- ing mobile banking to build their brands, retain Additive Approach existing customers, and acquire new customers by upgrading the quality of services and nature of Under the additive approach, mobile banking ser- customer relationship management. The number vices are targeted to existing bank customers. of mobile banking users worldwide is forecasted These customers are typically comfortable with to grow from 55 million in 2009 to 894 million in technology and want a convenient method in ad- 2015, at a compound annual growth rate of 59%.2 dition to credit cards, ATMs, and the Internet to Asia is already a leader in the adoption of mobile manage money without having to handle cash. -
Business Segments Ranging from Small- Proportionate Mobile Customers Across the World
Proportionate mobile customers across the globe. 341.1m (2009: 302.6m; 2008: 260.5m) BrandFinance global ranking 7th most valuable brand (2009: 8th; 2008: 11th) Customers and distribution Customers are at the core of everything we do. Through our products and services we endeavour to address all our customers’ communications needs. International customer base with diverse needs Enterprise Vodafone has a truly international customer base with 341.1 million Vodafone also caters to all business segments ranging from small- proportionate mobile customers across the world. We continually office-home-office (‘SoHo’) and small-medium enterprises (‘SMEs’) to seek to develop new and innovative propositions that deliver relevance corporates and multinational corporations (‘MNCs’). While our core and value to all our customers and build a long lasting relationship mobile voice and data business continues to grow, our enterprise meeting their expectations and needs. As customers move between customers are increasingly asking for combined fixed and mobile work and home environments and look for integrated solutions, solutions for their voice and data needs as well as integrated services we have a suite of propositions which often bundle together and productivity tools. voice, messaging, data and increasingly fixed line services to meet their needs. Brand We have continued to build brand value by delivering a superior, consistent and differentiated customer experience. During the 2010 financial year we evolved our brand positioning to “power to you” emphasising our role of empowering customers to be able to live their lives to the full. It is a further expression of the importance of the customer being central to everything we do and is reinforced in communications substantiating how products and services impact and empower our customers. -
Activate My Contract Vodafone Sim Card
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1 Claim No. CP-2018-000038 in the HIGH COURT of JUSTICE
Claim No. CP-2018-000038 IN THE HIGH COURT OF JUSTICE BUSINESS AND PROPERTY COURTS COMPETITION LIST (ChD) BETWEEN: - PHONES 4U LIMITED (In Administration) Claimant -and- (1) EE LIMITED (2) DEUTSCHE TELEKOM AG (3) ORANGE SA (4) VODAFONE LIMITED (5) VODAFONE GROUP PUBLIC LIMITED COMPANY (6) TELEFONICA UK LIMITED (7) TELEFÓNICA, S.A. (8) TELEFONICA EUROPE PLC Defendants PARTICULARS OF CLAIM A. INTRODUCTION AND SUMMARY Introduction 1. The Claimant (“P4U”) claims in respect of the Defendants’ collusive and/or anti- competitive conduct and/or breach of contract that caused loss and forced it into administration. The Defendants’ unlawful conduct caused P4U, one of the UK’s leading and last independent mobile phone retailers, to cease trading in September 2014. 2. It is inherent to the secretive nature of the Defendants’ unlawful conduct (as particularised herein) that P4U has incomplete information as to the precise content and timing of the unlawful agreements, understandings, concerted practices and instructions that it alleges. P4U relies on inferences that it contends should be drawn from the pleaded primary facts. P4U anticipates providing further and better particulars following disclosure. 06267-00001/10599764.1 1 3. In summary, P4U’s case is as follows: (a) P4U had a successful and profitable business selling the Defendants’ mobile network connections (“Connections”) as an independent retail intermediary. P4U was one of two main independent retail intermediaries for the supply and/or distribution of Connections in the UK. The other was Carphone Warehouse Limited (“CPW”). (b) P4U was particularly successful in selling Connections to young adults (customers aged between 16 and 25 years). -
Customer Relationship Management of Vodafone India
CUSTOMER RELATIONSHIP MANAGEMENT OF VODAFONE INDIA SUBMITTED TO: - T.Thirumal Reddy Asst. Professor SUBMITTED BY: - PRABHAKAR M6-16 About Company Vodafone was formed in 1984 as a subsidiary of Racal Electronics Plc. Then known as Racal Telecom Limited, approximately 20% of the company's capital was offered to the public in October 1988. It was fully demerged from Racal Electronics Plc and became an independent company in September 1991, at which time it changed its name to Vodafone Group Plc. Name VODAFONE comes from “Voice”, “Data” & “Phone”. 2nd largest telecom company in the world (subscriber base) after China Mobile. Vodafone Essar is the Indian subsidiary of Vodafone Group and commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company now has operations across the country with over 85.82 million customers**.Over the years, Vodafone Essar, under the Hutch brand, has been named the ‘Most Respected Telecom Company’, the ‘Best Mobile Service in the country’ and the ‘Most Creative and Most Effective Advertiser of the Year’. Vodafone is the world's leading international mobile communications group with approximately 315 million proportionate customers as on 30 June 2009. Vodafone currently has equity interests in 31 countries across five continents and around 40 partner networks worldwide. The Essar Group is a diversified business corporation with a balanced portfolio of assets in the manufacturing and services sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Projects. Essar employs more than 50,000 people across offices in Asia, Africa, Europe and the Americas. Market share of different companies in INDIA Relationship with customers can only be built when the top management is fully committed towards that goal and this feeling can be captured beautifully by the below mentioned quote. -
Tariefinformatie Vodafone Thuis 2016
Tariefinformatie Vodafone Thuis 2016 Abonnementskosten Standaard internet* Prijzen (inclusief BTW) Internet 20 20 Mbps download 2 Mbps upload €23,50 p.mnd. Internet 40 40 Mbps download 4 Mbps upload €26,50 p.mnd. Internet 80 80 Mbps download 8 Mbps upload €33,50 p.mnd. Glasvezel internet* Internet 50 50 Mbps download 50 Mbps upload €32,50 p.mnd. Internet 100 100 Mbps download 100 Mbps upload €40 p.mnd. Internet 500 500 Mbps download 500 Mbps upload €50 p.mnd. Interactieve TV Interactieve TV 60 digitale zenders waarvan meer dan 32 in HD, gratis Interactieve TV Box, gratis TV Anywhere App, Begin Gemist, Programma Gemist - 10 dagen terug €13,50 p.mnd. Themapakket Infotainment Natuur, documentaires en actualiteiten €3,75 p.mnd. Themapakket Entertainment Films, humor, spannende series en entertainment €3,75 p.mnd. Themapakket International De grootste zenders uit Groot-Brittannië, Duitsland en Italië €3,75 p.mnd. Themapakket Kids & Music De leukste zenders voor kinderen en muziekliefhebbers €3,75 p.mnd. TV Anywhere App €0,00 p.mnd (t.w.v. €4,95 p.mnd.) Extra Interactieve TV Box(en) Interactieve TV Box met harddiskrecorder €5 p.mnd. Extra Interactieve TV Box €5 p.mnd. Extra Interactieve TV Box met harddiskrecorder €10 p.mnd. Extra zenders Ziggo Sport Totaal €15 p.mnd. (eerste 2 maanden €10 p. mnd.) HBO €15 p.mnd. (de eerste 6 maanden €10 p. mnd.) FOX Sports Compleet €12,50 p.mnd. Erotiek pakket €10 p.mnd. Bellen Bellen Start Vanaf 11 cent per minuut bellen met je vaste telefoon naar vast en mobiel. -
Project Report Marketing Strategies of Vodafone
PROJECT REPORT On MARKETING STRATEGIES OF VODAFONE SUBMITTED TO: PROF. SWATI MITTAL SUBMITTED BY: PULKIT PUNJ 9999962559 PREFACE The project aims at understanding the Marketing strategies at Vodafone and its impact on the perception of Vodafone Cellular Services. Research has demonstrated conclusively that it is far more costly to win a new customer than it is to maintain an existing one. And there is no better way to retain a customer than to exceed his expectation. The focus of my research was to know the marketing strategies of Vodafone. Finally the results of the research verify the fact that marketing plays a major role in fetching new customers and retaining old customers as well , but the marketing should be positive and not misleading. This also expands the business to new horizons. ACKNOWLEDGEMENT It is well-established fact that behind every achievement lies an unfathomable sea of gratitude to those who have extended their support and without whom the project would never have come into existence. I express my gratitude to AMITY, Noida for providing me an opportunity to work on this project. Also, I express my gratitude to Prof. Swati mittal for their kind cooperation. CONTENT Preface.................................................................................................................ii Acknowledgement...........................................................................................vii Introduction......................................................................................................1 Company -
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