Winter 2019 Hardware Hotline Download
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Single-Use Repair Hardware NEW Referral Happy Hour Coffee Pod Self-Service January 16 Recycling and February 20 Portal 4:00 pm–Close see page 2 for details see page 3 for details see pages 5 and 7 for details Cole Hardware’s Winter 2019 — January & February NEWS AND VIEWS FROM AROUND THE STORES Welcome to 2019! Marc, Our Master Class Locksmith For the month of Because he has been working for Cole Hardware for to do a “rekey” (combination January, more than 20 years, you may already know Marc change) for customers who Marc is offering a Estoque, our Master Class Locksmith. Marc, a native want their locks changed for special price of San Franciscan, has over 30 years experience any number of reasons. He $99 for a installing and maintaining locks in the many also gets calls when customers security Victorians and Edwardians in San Francisco. He takes are locked out of their house consultation— pride in his work and offers or car. In most cases, Marc a $51 savings! unparalleled customer can provide a fast 30-minute service in the Cole response time for lockouts. Hardware tradition. The Marc reminds us that we should take a few minutes new year is a great time to to recall who might have copies of our property keys, consider your home’s such as a former housemate, dog walker, tradesperson, security and improve on contractor, and so on. Many people in San Francisco any weaknesses. live in shared housing. Locks and keys are rarely From the entire Cole Hardware family to yours, we Marc frequently gets calls continued on page 2... wish you a healthy and prosperous new year. We’re happy to be a part of the San Francisco and Rockridge Call Marc 24/7 at (415) 760-5625 for speedy service in San Francisco! communities and look forward to another year of serving our neighborhoods. As we reflect back over the past year and look optimistically into 2019, we appreciate our loyal patrons who make Cole Hardware a fun place to work and shop. • We raised $71,227.72 for various 2018: local community organizations and A Look the Camp Fire victims. Back • We launched our new online self- service Repair Referral site. • We revamped colehardware.com for a more user- After the Dust Settles friendly online experience. • Our Rockridge and SoMa locations were certified As I write this in late November, it is raining cats and Back-to-back years of catastrophic fires that brought as green businesses. dogs. The smoky air from the disastrous Camp Fire in unbelievable pollution remind us to add air respirators, • We served over 875,000 customers in our stores. Paradise, which enveloped the Bay Area, thankfully air filters, and air purifiers to our list of crisis-related • We hosted 50 workshops in our stores. has been washed away. We’ve gone from what we were products to stockpile for the next time our community calling “mask mania” to supplying urgent rain and needs them. • We look forward to topping $200,000 flood protection products: umbrellas, dams to prevent During the recent Camp Fire, we moved mountains 2019: in Coins for the Community donations flooding, roof cement, and more. As a business serving to keep respirator masks in stock. In fact, we supplied A Look since our program’s inception. the community, we take our responsibility seriously to over 26,000 masks at price points ranging from $1 up Ahead • Our Cole Valley, Downtown, and be here for you when crises, large or small, land on our to $50. Procurement was a challenge because all Russian Hill stores are due for a doorstep. Northern California distributors were depleted. A team green business recertification. We keep an extra-large inventory of many items that of folks at Cole Hardware worked hard to source masks • We’re working to host consumer electronic waste are critical in times of need: heaters to fend off the and get them shipped in. I even drove 100 miles to events at our stores. cold; fans and air conditioners to cool us in the heat; stuff my car with boxes of masks that a trucking • We’re starting a recycling program for single-use batteries, flashlights, and lanterns to keep us out of the company wasn’t able to deliver prior to the critical coffee pods. dark during power outages; and much more. continued on page 2... “Our commitment to you: Your satisfaction guaranteed. Period.” Shop online 24/7 at ColeHardware.com. 70 Fourth Street San Francisco, CA 94103-3124 PRSRT STD U.S. POSTAGE PAID SAN FRANCISCO, CA PERMIT #3137 1 TIME-SENSITIVE Scan to view MATERIAL our website. Coins for the Community After the Dust Settles With the generous contributions from our patrons, Seniors received $438.72, ...continued from page 1 we’ve been busy raising much-needed funds for our and St. Paul’s got a check Community Partners. In October, for $902.52. This brings our weekend they were needed. I am very proud of our we collected $3,462.85 for Bay Area grand total since our program staff, who worked tirelessly in the stores and behind Young Survivors cancer support began to $196,390.81. the scenes. organization. Our November January: Because of the And I am especially proud of you, our customers. As collection started out raising funds shortened collection for our two you checked out of our stores, you very generously for Groceries for Seniors and St. Paul’s favorite groups who feed seniors, we’ll collect for the donated nearly $17,000 to add to our own donation of Pantry for Hope, but after we saw the entire month of January for Groceries for Seniors and $11,000 and over $400 from our Groceries for Seniors severity of the Camp Fire in Butte St. Paul’s Pantry for Hope. collection. Caring Choices, a local nonprofit in Chico, County, we switched to collecting for For the month of February, we’ll turn was thrilled to receive our collective $28,341.18 Caring Choices, a February: our focus to our donation to the Camp Fire victim recovery fund. local nonprofit in four-legged friends Here’s the big question for you: What will you do Chico, where at Muttville Senior Dog Rescue and the now to prepare for the ongoing challenges brought 100% of the funds donated will Milo Foundation. Muttville’s mission is about by climate change? We’re living with a new go to the fire victims. Our December to change the way the world thinks reality, and as we can see from the experiences of our collection was earmarked for the about and treats older dogs and to create fellow citizens in Puerto Rico, W.O.M.A.N., Inc. domestic violence better lives for them through rescue, Florida, North Carolina, shelter and services, and we’ll report on foster, adoption, hospice, education, and California, and elsewhere, those numbers in our spring issue. advocacy. In addition to cat and dog when crisis hits, chances are Here’s a rundown of our November collections: adoption at their Point Richmond we will need to fend • We collected $1,779.95 for Groceries for Seniors location, the Milo Foundation has a sanctuary located for ourselves. The City and St. Paul’s Pantry of Hope in the first 12 days on 283 acres in Mendocino County offering lots of of San Francisco of November. room for the animals to run and play. The Milo suggests preparing to • We collected $16,902.47 for Caring Choices Sanctuary houses primarily dogs and cats and an sustain yourself for at November 13–30 for the Camp Fire victims. increasing number of horses, with the recent addition least 36 hours. • Cole Hardware made an additional $10,000 of the Milo Horse Rescue program. Whether it’s a donation to Caring Choices. They also care for goats, donkeys, container for water • Groceries for Seniors directed us to share half of pigs, and feathered farm animals. storage, a portable their $877.43 with Caring Choices. It’s easy to donate to Coins for the loo, first-aid supplies, or just about anything else you • On Giving Tuesday, we raised $4,805.00 for our Community! Simply drop your spare might need for your own 36-hour disaster kit, we can W.O.M.A.N., Inc. Adopt-a-Family program. change in any of our collection jars or help advise and supply you and your • Cole Hardware also matched customer donations to choose the “donate” option when family. the Camp Fire victims up to $1,000 for the last four you’re checking out at any of our The earthquake will shake us, the days of the month. registers. Or bring in that old jar of smoke may be back, rains may cause So, after all was said and done, Caring Choices pennies that’s collecting dust on your flooding, and of course fire is always received $28,341.18 for the fire victims, Groceries for dresser. a danger. Be proactive. Be prepared. —Rick NEW Marc, Our Master Class Single-Use Coffee Pod Recycling Locksmith If you use a single-use coffee into new recycled plastic products. ...continued from page 1 maker, you can now recycle all of All varieties of used your spent coffee pods at any Cole coffee or tea discs changed when a property is bought, sold, or rerented, Hardware location. Please just from any capsule- which means former tenants and their friends, make sure that they are clean before specific coffee or tea associates, and others might still have keys to your you bring them in.