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Patient Guide Key Information for Your Stay Patient Guide Key Information For Your Stay A COMMUNITY BUILT ON CARE CA00760G11_FountainValleyHMC_A1_COV.indd 1 12/16/20 2:50 PM CA00760G11_FountainValley_ADs.indd 1 12/16/20 3:08 PM Anaheim Terrace Care Center Alta Gardens Anaheim Terrace Care Center is one of Orange Care Center County’s premier skilled nursing centers. We specialize in short-term rehabilitation services for patients recently disabled by injury or illness. Our specialized Transitional Care Unit offers comprehensive rehabilitation services including physical, occupational and speech therapies seven days a week. Anaheim Terrace offers beautifully renovated semi-private patient rooms with in-room cable, telephone and Wi-Fi access, a designated Transitional Care Unit for short-stay patients, two rehabilitation gyms, and an enhanced dining experience including in-room or restaurant-style options. The combination of our on-staff Nurse Practitioner and 24-hour RN coverage allows us to deliver a recovery experience that is second to none. We care about our community – we’re a valuable resource, a place for Alta Gardens Care Center is an intimate and charming expert advice, quality care, and willing help. facility that serves the Vietnamese community and is • Post-Acute Services • Rehabilitation Therapy conveniently located in the heart of Garden Grove. • Memory Support Unit • Comfortable Surroundings • Post-Acute Services • Comfortable • Short-Stay Care • Private and Semi-Private Rooms • Rehab Therapy Team Surroundings • Long-Term Care • Spacious Rooms • Memory Support Unit • Social Services • Respite Care • Private Bathroom or Secured Unit • Recreation Specialist • Palliative Care • Fully Air Conditioned • Vietnamese Program 714-821-7310 714-530-6322 141 S. Knott Ave., Anaheim, CA 92804 13075 Blackbird St., Garden Grove, CA 92843 www.anaheimterracecc.com www.altagardenscc.com CA00760G11_FountainValley_ADs.indd 2 12/16/20 3:08 PM in this guide fountainvalleyhospital.com Hospital Map 2 Do You Have Pain? 10 Welcome Letter 3 Speak Up! 11 Telephone Directory 4 Stay Safe 11-12 During Your Stay 4-7 Fighting Infections 12 Visitation Guidelines 4 Preventing Falls 12 Visitation Rights 4 Your Satisfaction 13 Public Restrooms 4 Your Rights 14-15 Parking 5 Advance Directives 15-16 Your Room 5 What Are Advance Directives? 15 Calling Your Nurse 5 Patient Services Advance Directives 15 Consent Forms 5 Living Will 15 Interpreters 5 Healthcare Proxy 15 Telephone 5 Durable Power of Attorney 16 Medications From Home 5 Bioethics Committee 16 Valuables and Lost & Found 5 Privacy & Your Health Information 16 Condition H – Where to Call for Help 5 Be Prepared 17-18 Leave Your Valuables at Home 6 Don’t Leave Until 19-20 Pharmacy 6 Preparing to Leave 21-22 Fire Safety 6 Billing: What a Hospital Bill Covers 21 Smoking 6 Pre-Certification 21 Electrical Devices 6 Coordination of Benefits 21 ATM 6 When You Are Discharged 21 Mail and Email for Patients 6 Government Programs 22 Flowers 6 Medicare 22 TV Guidelines 6 Medicaid 22 Healthy Living Channel 6 Commercial Insurance 22 TV Channel Listing 6 For Self-Pay Patients 22 Patient Meals 7 Medical Eligibility Program (MEP) 22 Spiritual Care 7 For the Caregiver 23 Online Health Records 7 24 Cafeteria 7 Viruses or Bacteria Vending Machines 7 Know Your Medications 8 Questions for My Doctor 8 Medication Side Effects 9 Due to COVID-19, visitor policies and other amenities are subject to change or may be unavailable. Hospital entry points are limited, and you will be given a health screening before entering. Safety measures are in place throughout the entire hospital campus. Thank you for your understanding. The editorial content displayed here is the responsibility of PatientPoint. This material is for your educational use only. It does not contain, nor should it be construed as containing, medical advice. Talk to your doctor before making any lifestyle or treatment changes. Sponsors are responsible for the material provided, and your healthcare provider’s participation in the program does not represent an explicit or implied endorsement of any material presented. The people shown are models and are not known to have any health condition. Images are for illustrative purposes only. Image credits: Getty Images, iStockphoto. ©2020 PatientPoint ® 1 MAIN NUMBER: 714-966-7200 CA00760G11_FountainValley_A1_ED.indd 1 12/16/20 3:10 PM 10 11 WARNER 9 9 M T. HO PE 6 2 EMERGENCY 3 5 ENTRANCE 4 12 1 MAIN ENTRANCE EU 7 C 8 LID N HOSPITAL CAMPUS DRIVE 1. Main Entrance 8. Hyperbaric Medicine/Wound Care 2. Emergency Entrance 9. Medical Office Building – 11100 Warner Avenue 3. MRI Meeting Rooms – Suite 320 Hospital Business Office – Suite 318 4. Saltzer Conference Room Human Resources – Suite 316 5. Fountain Valley East Tower – 11250 Warner Avenue 10. Medical Office Building – 11160 Warner Avenue First Floor Computer Lab/IMPACT Heart Healthy Clinic 11. Medical Office Building – 11180 Warner Avenue NICU Developmental Center 12. Facilities Building Outpatient CAT Scan (CT) Outpatient Diabetes Center ENTRANCES Outpatient Wound Care Emergency Parking Entrance Pre-Admission Testing Center (PAT) Medical Office Parking Entrance Second Floor Pulmonary Medical Unit (M2) Third Floor Telemetry (M3) Visitor, Patient and Employee Parking Entrance Fourth Floor Telemetry/Medical/Oncology Units (M4) P Patient Parking 6. Medical Office Building – 11190 Warner Avenue First Floor Center for Breast Care – Suite 106 Newhope Imaging Center – Suite 110 Second Floor Outpatient Surgical Center – Suite 212 Employee Health Office – Suite 212 Conference Center – Suite 214 7. 11170 Warner Avenue First Floor Facilities Office – Suite 100 Health Information Management – Suite 102 Shipping and Receiving – Suite 104 Second Floor Information Systems – Suite 202 Accounting Office – Suite 204 Case Management – Suite 206 Hospital Business Office – Suite 206 Fountain Valley Regional Hospital & Medical Center (714) 966-7200 17100 Euclid St. at Warner Fountain Valley, CA 92708 (Main hospital entrance off Hospital Campus Drive) FountainValleyHospital.com FVH-60525E (6/20) Effective 6/20 MAIN NUMBER: 714-966-7200 2 CA00760G11_FountainValley_A1_ED.indd 2 12/16/20 3:10 PM welcome to our hospital! At Fountain Valley Regional Hospital, Tenet Health Pacific Coast, every caregiver is devoted to providing safe, high-quality healthcare with compassion for your unique needs. In order to meet this commitment, you can expect us to: Check on you approximately every hour. We do this for your safety and to help you to the restroom, reposition you in the bed for your comfort, address your pain control needs and provide any other care you may need. Conduct report at your bedside, in your presence, at each shift change. This allows us to keep you better informed about the care we are providing, medications, tests and your overall progress, and to introduce you to the oncoming nurse. We encourage patients and their loved ones to be part of the healthcare team, but if you are uncomfortable about information being discussed at your bedside, let the nurse know and other arrangements will be made. Display the names of your care team and contact information on your care board at each shift. Additional information specific to your care plan will be posted as well. Kenneth D. McFarland If you have questions or concerns about your care or safety, talk to any member of our hospital Chief Executive staff. The Department Director or Nurse Manager also will routinely visit with you during your stay Officer with us. We are continually striving to improve our services. Should you find our service anything less than excellent, please let us know how we can better meet your needs. About Us Caring for you is a privilege we take very seriously. Thank you for choosing our hospital for your Fountain Valley Regional Hospital healthcare needs. has provided high-quality Most Sincerely, healthcare to residents of western Orange County since 1971. Our 400-bed hospital has grown to Kenneth D. McFarland meet its communities’ needs to Chief Executive Officer become the full-service hospital it is today. With more than 40 OUR MEDICAL SERVICES specialties spanning maternal/ MATERNAL & NEWBORN HEART & VASCULAR CARE: fetal care, acute pediatric care, CARE: Cardiac, thoracic and vascular surgery surgical services and advanced Private birthing suites including open and minimally invasive cardiac and stroke care, Fountain Routine and high-risk pregnancies and options Valley Regional Hospital provides deliveries Catheterization labs and Cardiac ICU a full spectrum of quality Hybrid OR Gestational Diabetes Program healthcare services for the entire OB hospitalist on-site 24/7 Primary and Thrombectomy Stroke Center family. Level III Neonatal ICU and High-Risk Infant Outpatient Heart Healthy Clinic Follow-Up Program CANCER CARE: INFANT AND PEDIATRIC Accredited Commission on Cancer Program CARE: American College of Radiology Accredited Certified Pediatric Unit and Pediatric ICU for CT and MRI Board-certified pediatric hospitals and intensivists on-site 24/7 DIABETES AND WOUND Child Life specialists CARE: Joint Commission-Certified Inpatient SURGICAL SERVICES: Diabetes Care Program Specialties in cardiac, general, bariatric, Certified Outpatient Diabetes Education gynecological, thoracic, vascular, Program (ADA) gastrointestinal and urological surgeries Outpatient Wound Care & Hyperbaric Robotic surgery including da Vinci and Medicine Mazor Total Joint & Spine Program 3 MAIN NUMBER: 714-966-7200 CA00760G11_FountainValley_A1_ED.indd 3 12/16/20 3:10 PM telephone directory fountainvalleyhospital.com
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