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Guest Guide Revision elcome to University Health Care System. We (2273). You also might receive a questionnaire in the Ware honored that you have entrusted us with mail after your stay requesting feedback regarding your care, and we will do everything we can to make your care. Please take the time to complete and return your stay as comfortable as possible. this “report card.” We are always looking for ways to exceed patients’ On behalf of the University team, I wish you a expectations, and we hope you will give us that speedy recovery and a positive health care experience. opportunity while you are at any of University Health Sincerely, Care System’s facilities. If you know of a way for us to improve, we want to hear about it, since our pri - mary goal is to ensure you receive high-quality, com - passionate care. James Davis If you would like to share your thoughts regarding President/Chief Executive Officer your care, you can call our Care Line at 706/774-CARE University Health Care System Updated WELCOME February 2014 Overview patients. The center has a well-baby nursery and a 40-bed University Health Care System is anchored by the 581-bed Level III Special Care Nursery offering neonatal intensive care University Hospital, and serves Augusta-Richmond County and to our smallest and most critically ill infants. the surrounding region. University Hospital is governed by the The Heart & Vascular Institute, a 188,000-square-foot Board of Trustees of University Health Services, which serves cardiovascular center with 72 inpatient suites, is the largest, voluntarily to help ensure that our patients have quality medical most comprehensive center of its kind in the region and services. Founded in 1818 as City Hospital, the hospital was first offers a full range of heart and vascular care, from diagnosis located on the 100 block of Greene Street. University has since to rehabilitation. moved through four facilities to its present location, which Recognizing the need to serve more of the community opened in 1970. Over the years, the campus has expanded to closer to home, University has established medical centers in include the Heart & Vascular Institute and office buildings that South Richmond County and expanded services in Columbia house more than 600 physicians and various treatment centers. County to include medical office buildings, a joint-venture University has a long history as a leader in delivering car - diagnostic imaging center, a skilled nursing facility, a joint diovascular, cancer and women’s services. We developed the venture Day Surgery Center and Prompt Care facilities. area’s first outpatient cardiac catheterization and performed Columbia County is also the home of Brandon Wilde, widely the region’s first angioplasty. We opened the area’s first Breast recognized as one of the finest “Life Care” retirement com - Health Center and put the area’s first Mobile Mammography munities in the nation. Unit on the road, giving more women in our community access University is accredited by The Joint Commission (TJC), to breast cancer screening. Our W.G. Watson, M.D., Women’s which is an independent, not-for-profit organization, estab - Center features 36 obstetrical suites and state-of-the-art lished more than 50 years ago. The Joint Commission is gov - surgical suites dedicated for obstetrical and gynecological erned by a board that includes physicians, nurses and con - OVERVIEW ‰ ‰ ‰ sumers. The Joint Commission sets the standards by which Commission on Cancer accreditation with commendation, health care quality is measured in America and around the which recognizes cancer programs that strive for excellence world. University also has been designated as an Advanced in providing quality care to patients. Primary Stroke Center through Joint Commissions Disease- University Health Care System has been honored to specific certification program. receive the Consumer Choice Award from the National Research Corporation (NRC) for best overall quality and In addition: image in the Augusta region every year since 1999. The University is the only hospital in Augusta to receive the Consumer Choice Award is based on an independent survey Magnet Award for nursing excellence from the American of consumers conducted by NRC to recognize the most pre - Nurses Credentialing Center (ANCC). Magnet status is the ferred hospitals in about 190 metropolitan areas across the ANCC’s highest honor that can be received for outstanding country. achievements in nursing. University Hospital’s Breast Health Center has been University has received full Cycle II Accreditation with accredited by the National Accreditation Program for Breast Percutaneous Coronary Intervention (PCI) from the Centers (NAPBC), a program administered by the American Accreditation Review Committee of the Society of Chest Pain College of Surgeons. University has the only nationally Centers, and is the only hospital in Augusta whose Cardiac accredited breast health center in the region. University has and Pulmonary Rehab programs are certified by the been ranked 26th nationally of the Top 100 Hospital by American Association of Cardiovascular and Pulmonary WomenCertified® for demonstrating extraordinary service in Rehabilitation. The Vascular Lab at University is the only lab meeting the needs of women and their families. in the CSRA to be accredited in five types of noninvasive U.S. News and World Report named University the high - vascular testing. est performing hospital in Augusta in Ear, Nose and Throat; University has received the American College of Surgeons Gastroenterology; Nephrology and Orthopaedics. ur personnel are deeply concerned about you and To Recognize Employees Othe care you receive at University Hospital. Please We also want to know when you are pleased with our notify unit staff immediately if you have concerns about services so we can recognize employees who go your care or accommodations. If the unit staff is unable beyond your expectations in giving you exceptional to resolve your concerns, you may wish to contact the service. You can let us know about these employees Care Line. To reach the Care Line from your room, dial by calling the Care Line at 706/774-CARE (2273) or extension 4-2273 or “9” then 706/774-CARE (2273). We sending an e-mail to [email protected]. You also will will address your concern and make every attempt to find the Care Line on our website at www.university - resolve problems or issues. health.org/patientvisitorinfo . Comments and Suggestions Since we are always looking for ways to improve patient care, we need your comments or suggestions about our services and our facilities. You may e-mail your com - ments to [email protected] or visit our website at www.universityhealth.org/patientvisitorinfo and send a Care Line note. Thank you for taking time to help us. YOUR SATISFACTION v COMPLIMENTS v CONCERNS our room assignment at University Hospital is based with assistance, please call the nursing station and wait Yon your admitting diagnosis, medical condition and for the help your physician has determined you need. bed availability on the day of your admission. Charges will reflect the actual room usage regardless of your stat - Lost and Found ed request. We try to honor each patient’s preference for Lost and found items are turned in to Environmental a private or semiprivate room, but other arrangements Services. To inquire about a lost item, please dial may be necessary due to occupancy, physician’s orders 706/774-2153. We make every effort to notify patients of or the nature of your condition. personal articles left at the hospital. For housekeeping needs, please dial 706/774-2153. Calling Your Nurse To call your nurse, press the nurse call button located in Hair Salon the bed control panel. Do not hesitate to call your nurse An in-house hair salon is available for men and women anytime you have a concern about your care or condition. on the hospital’s second floor. If your physician approves, A staff member will respond to your signal as soon as you may visit the salon or have a hair stylist visit your possible. Please stay in bed after you receive pain med - room. Please ask a member of your patient care team to ication, pre-procedure medication or you have been pre - schedule your appointment. Payment is due when serv - pared for the night. Strange surroundings and sleeping ices are rendered. The hair salon, a project of the medications may create a hazard if you get out of bed. Volunteer Board of University Health, also serves visi - For assistance during the night, please use your call but - tors. Manicures and pedicures are also available. To ton, and the nursing staff will be happy to assist you. If schedule an appointment, please call 706/774-2203, your physician has indicated that you are to be up only Monday-Friday, 8:30 a.m. to 5 p.m. ‰ ‰ ‰ YOUR ACCOMMODATIONS v TELEPHONE SERVICES v PATIENT TV Banking hospital’s long distance carrier be different from the one Automated Teller Machines (ATM) are located in the main you prefer, please dial “0” and a hospital operator will hospital lobby directly in front of the main elevators and assist you in placing your call. Calls cannot be billed to in an alcove under the stairs in the lobby of the Heart & your room. However, you may use a major credit card, bill Vascular Institute. to a third party or make a collect call. • Family and friends can call your room directly by dialing Newspapers and Magazines the number on your phone. Upon request, the hospital The Augusta Chronicle and other local and regional news - can block incoming calls to your room but still allow papers are located in racks just outside the Food Court you to make outgoing calls.
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