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Patient Handbook: Grady General Hospital

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Patient Handbook: Grady General Hospital A GUIDE TO YOUR STAY Grady General Hospital T A BL TABLE OF CONTENTS E O Six Things You Need To Know About Your Stay 4 F C F Your Room . 4 Need Immediate Attention . .4 Patient Meals . 4 O Visiting Hours . .4 N WiFi . .4 TE Communication . .4 N Speak Up! 5 ts Guest Services 6 Quick Guide To Your Visit 8 Important Phone Numbers . .8 Patient Meals . 9 Visiting Hours and Guidelines . .9 When You Need Immediate Attention . 10 Patient/Family Concerns . 10 A Guide To Your Patient Room 12 Your Health and Safety 15 Patient ID . 15 Security . 18 Your Care and Treatments 19 Pain Management . 22 Understanding Your Medications . 23 Preparing To Leave The Hospital 25 Understanding Your Discharge Information . 25 Follow-Up Care After Leaving the Hospital . 26 Patient Survey . 26 Patient Choice Statement 27 Our Services Continue After Your Hospital Stay . 28 Our Commitment To You 30 Special Services 32 Organ/Tissue Donation . 32 Advance Directives . 32 Health Information Exchange . 32 Your Medical Bill And Insurance 33 Understanding Your Hospital Bill . 33 Medical Records: ArchHIE 41 3 tay SIX THINGS YOU NEED TO S KNOW ABOUT YOUR STAY OUR 1 Your Room Guest meals are available for Y Bedside rails contain controls an additional fee and charged for the bed, TV and nurse to your hospital bill . Learn OUT call button . You may also use more on page 9. the control box for all these 4 Visiting Hours activities . If you’d like the W AB W Your care partner or family room temperature adjusted, O member is welcome 24 hours ask any member of your a day . Others are welcome KN health care team . We urge you from 9 a .m . to 9 p .m . as long as O to leave valuables and credit they don’t have a cough, fever T cards at home, but there is a or sore throat . But if you’re safe in the majority of rooms, not up for company, let your should you wish to protect health care partner or nurse NEED any belongings of value . known . Learn more on page 9. Learn more on page12. OU 5 Need Immediate WiFi Y 2 Attention Complimentary wireless GS At any time during your internet access is available to N hospital stay, if you or your patients and visitors for cell HI family has a safety concern or phones, tablets and laptops . detect a medical change in Learn more on page 11. X T X I your condition and the health 6 Communication S care team is not recognizing A room phone with the concern, please alert the instructions is on the table Charge Nurse by requesting near your bed . To reach the bedside assistance . Learn more nurses’ station and for the on page10. names of the people on 3 Patient Meals your care team, check your Meals may be ordered whiteboard . Learn more on between 7 a .m . and 6:30 p .m . page 8. 4 SP We depend SPEAK UP! EAK on you and UP! your loved Speak Up is a collaborative effort between ones to tell Archbold Memorial Hospital and the Joint us about Commission, a nonprofit organization that accredits and certifies health care how you’re organizations, to encourage you to help us feeling. Ask prevent medical errors in the delivery of questions your care . as often as Speak up if you have any questions . you need to. If you don’t understand, ask again . Write down Pay attention to the care you are receiving . Always make sure you are concerns as getting the right treatments and you think of medicines . Don’t assume anything . them. E ducate yourself so you fully understand your diagnosis and treatment . Ask a trusted family member or friend to be your advocate (“health care partner”) . K now what medicines you take and why you take them . Medication errors are among the most common health care mistake . Use an accredited health care facility, like Archbold Memorial Hospital, which has completed a rigorous survey to ensure safety and quality . Participate in all decisions about your treatment plan . You are the center of the health care team . For more information on this initiative, please visit jointcommission .org/speakup . 5 ICES GUEST SERVICES V ER ATM drinks from outside sources S For the convenience of our not be given to our patients . patients, their family members Chapel/Ministers and visitors, an automatic UEST A chapel for use by patients teller machine (ATM) is located G and visitors is provided in in the corridor leading to the the hospital on the med- Grady Cafeteria . Archbold surg floor . Your minister charges $3 for use of this may visit you regularly machine . Check with your and will be called when local bank for its specific fee needed . The hospital has a schedule for ATM use . volunteer chaplain on call, Cafeteria and Snack Shop available to patients and/ Our cafeteria offers a hot food or families upon request . line, salad bar and grill . Visitors The volunteer chaplain can and guests are welcome to be reached by contacting join our staff during service the med-surg charge nurse hours . or Administration . Dial “0” Cafeteria Hours of Operation and request assistance in contacting the volunteer Breakfast 8:00a–8:30a chaplain on call . Lunch 11:30a–1:00p Dinner 5:00p–5:30p Flowers, Mail and Packages There is also 24-hour access Flowers and packages are to vending machines in the delivered as they are received . basement corridor leading to Flowers are not permitted in the cafeteria, as well as in the the Intensive Care Unit . Mail waiting areas on the second is delivered once daily on and fourth floors of the North weekdays by volunteers . There Tower and in the gift shop is no delivery on weekends . Monday–Friday 9:00a to 6:00p . Mail received at the hospital Out of respect for the patient’s after you have been dismissed diet, we ask that food and will be forwarded to you at home . 6 G UEST To receive mail or a package individuals and is available while admitted to the hospital, for out-of-area trips . Patients use the following address: transported by Archtrans will S Patient’s Name be billed separately from their ER Grady General Hospital hospital bill . V 1155 5th Street SE For more information or to ICES Cairo, GA 39828 schedule transportation, Parking contact the unit nurse, social Parking is provided free in the worker, discharge planner or visitor parking lot located in call Archtrans at 229 .228 .2800 . front of the hospital . You are asked to refrain from parking in other lots marked for hospital employees or doctors . We ask you not to park in the Emergency Department lot unless you are visiting the Emergency Department so that space is available for patients needing emergency care . Transportation Patients requiring assistance with transportation either to or from a healthcare facility may use the services of Archbold’s nonemergency transport system, Archtrans . Patient transportation vehicles are specially equipped to handle patients in wheelchairs and stretchers, as well as those who are ambulatory . Archtrans serves area hospitals, nursing homes and 7 ISIT QUICK GUIDE TO YOUR VISIT V Important Phone Numbers your Administration . 229 .377 .0251 Archbold Northside Center to for Behavioral and Psychiatric Care . 229 .228 .8120 Archtrans . 229 .228 .2800 UIDE G Discharge Planning Services/Social Services . 229 .228 .2767 Home Health Services . 229 .228 .2200 UICK Hospice . 229 .584 .5500 or toll-free 1 .800 .290 .6567 Q Maternity Center . 229 .377 .1150 Medical Records . 229 .227 .5050 Nursing Office . 229 .377 .0252 Patient Experience . 229 .584 .5523 Patient Financial Services . 229 .228 .8870 Patient Representative . 229 .228 .8086 Volunteer Services . 229 .228 .2742 8 Q UICK Telephones Telephones are located in associate will be checking patient rooms . Instructions for with you throughout your G using the phones are located hospital stay regarding your UIDE on the telephone . meal choices . If your physician has prescribed a modified You may make outside calls to by dialing “9” plus the number diet, options on the menu may be limited . Please refrain for local calls . For regional calls your dial 9-1-229-(number), there from eating foods that are not is no cost for regional phone within your prescribed diet . calls . Visiting Hours and V ISIT For long distance, dial 9-1- Guidelines (area code)-(number) and you Patients within the Archbold will be directed to an operator health system have the right to place those calls . Long to receive visitors whom he distance charges must be or she designates . We do not billed to your home number, restrict or deny visitation your phone credit card or by privileges on the basis of race, calling collect . Phone charges color, national origin, religion, cannot be billed to your room . sex, sexual orientation, gender identity or disability . It is our Family and friends may call desire that all visitors enjoy you directly by dialing 377- full and equal visitation 0 plus your room number . privileges consistent with Please encourage them to do patient preferences . Justified this as it will allow them to get clinical restrictions and through to you much quicker visitation limitations may be than by calling the hospital set for areas within the health operator . Please limit calls care system where the safety from 7am to 9pm . or privacy of patients may be Patient Meals compromised . Please ask at Diet is an important part of each unit for visitation times . your treatment while in the Visitation times may vary hospital and is prescribed by based on individual patient your physician .
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