Nairobi City Water & Sewerage Company Ltd

Total Page：16

File Type：pdf, Size：1020Kb

NAIROBI CITY WATER & SEWERAGE COMPANY LTD. KAMPALA RD, P. O. Box 30656-00100, Nairobi, Kenya Tel: +254 0703 080 000 Email: [email protected] www.nairobiwater.co.ke PUBLIC NOTICE Following confirmed cases of the outbreak of the Coronavirus disease (COVID-19) by the Government and in compliance with the directive of avoiding non-essential contacts , we wish to bring to the attention of our esteemed customers that we have scaled down the number of staff offering customer service in all our regional offices stationed across the city. In an effort to decongest our offices, we are appealing to our customers to make use of the following contacts for queries, compliments and complaints: Northern – 0712 453 283 Eastern – 0725 120 022, North Eastern – 0715 212 335, Southern – 0700 385 126, Central – 0717 356 578, Western – 0704 493 094, Informal Settlements - 0705 134 621, Kampala Rd/ HQ – 0724 253 582, USSD code *888#, Email: [email protected] and social media platforms: Facebook (Nairobi Water Company) and Twitter:(@Nairobi Water). We also wish to remind our customers of the online portal available via the website: https://portal.nairobiwater.co.ke.for new water and sewer applications and account management for existing customers. Customers are also urged to use to utilize the following payment modes by our partners: Mpesa- 444400, Airtel, Equitel-6800002, ABSA, NCBA, Citi, SidianBank, Co-operative Bank and Diamond Trust Bank. Stay safe and remember to be each other’s brother’s and sister’s keeper by practising social distancing. Corporate Affairs Department. Board of Directors: B.L.Okumu (Chairman), T.Muriuki (Vice-Chair), N.C.C. County Secretary, N.C.C. C.E.C.M. Finance &Economic Planning, N.C.C. C.O. Water, Sanitation & Energy, M.Kuruga, E. Mukuhi, L.M.Kamba, K. Nyamu, M. Mumo, M.A Abdullahi , Eng. N. M. Muguna (Ag. Managing Director) .

Copy Link

Recommended publications

Digital Access: the Future of Financial Inclusion in Africa Acronyms
DIGITAL ACCESS: THE FUTURE OF FINANCIAL INCLUSION IN AFRICA ACRONYMS ADC Alternative Delivery Channel ISO International Organization for Standardization AFSD African Financial Sector Database IT Information Technology ARPU Average Revenue Per User KES Kenyan Shilling API Application Programming Interface KPI Key Performance Indicator ATM Automated Teller Machine KYC Know Your Customer B2P Business to Person LAPO MfB Lift Above Poverty Organization BCEAO Central Bank of West Africa (Banque Centrale Microfinance Bank des Etats de l’Afrique de l’Ouest) M-banking Mobile Banking BOI Banking Operations Intermediary M-wallet Mobile Wallet BVN Bank Verification Number MFI Microfinance Institution CEO Chief Executive Officer MM Mobile Money CBA Commercial Bank of Africa MSME Micro, Small and Medium Enterprise CBN Central Bank of Nigeria MTN Mobile Telephone Network CFA West African Franc, or Central African Franc MNO Mobile Network Operator CGAP Consultative Group to Assist the Poor MVNO Mobile Virtual Network Operator CRM Customer Relationship Management NFC Near Field Communication DFS Digital Financial Services OTC Over the Counter DJ Disc Jockey P2B Person to Business DVD Digital Versatile Disc P2P Person to Person E-banking Electronic Banking PC Personal Computer EFT Electronic Funds Transfer PIN Personal Identification Number EMI e-Money Issuer POS Point of Sale E-money Electronic Money PSP Payment Service Provider E-wallet Electronic Wallet E-warehousing Electronic Warehousing QR Quick Response FCMB First City Monument Bank RCT Randomized
[Show full text]
Competitive Strategies and Performance of Equity Bank in Kenya
COMPETITIVE STRATEGIES AND PERFORMANCE OF EQUITY BANK IN KENYA NYAGA ANDREW IRERI A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS UNIVERSITY OF NAIROBI MAY, 2016 DECLARATION This research project is my original work and has not been presented for examination in any other university. Signature...................................... Date......................................... NYAGA ANDREW IRERI (D61/72455/2014) This research project has been submitted for examination with my approval as the University Supervisor. Signature...................................... Date......................................... DR. JOHN YABS SENIOR LECTURER DEPARTMENT OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS UNIVERSITY OF NAIROBI ii ACKNOWLEDGEMENT I thank the almighty God for seeing me through my entire Master‟s Degree course. Indeed God‟s providence and unfailing mercy have made this possible. I wish to acknowledge the University of Nairobi for the support accorded to me during the entire course. I am indeed grateful to my supervisor, my moderator and lecturers for the support, encouragement, guidance and constructive criticism which I was able to complete my project. I thank all the respondents who spend their precious time and participated in the research and answered my questions in the interview guide. iii DEDICATION This project is dedicated to parents who inspired me to acquire my academic potential and supporting me throughout my MBA. I highly cherish your love, encouragement, support, and guidance throughout all these years. May the Almighty God bless you. iv ABSTRACT Modern banking sector operates in a dynamic and turbulent environment faced with variety of challenges brought about by competition in the sector.
[Show full text]
Positioning Strategies on Mobile Money Transfer at Safaricom Limited
POSITIONING STRATEGIES ON MOBILE MONEY TRANSFER AT SAFARICOM LIMITED BY ROSEMARY ATIENO ADONGO SUPERVISOR DR. FLORENCE MUINDI A RESEARCH PROJECT PRESENTED IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTTRATION, SCHOOL OF BUSINESS, UNIVERSITY OF NAIROBI NOVEMBER, 2017 DECLARATION This research proposal is my original work and has not been presented for a degree in any other university. Signature............................................................... Date................................ Rosemary Atieno Adongo Reg No: D61/75015/2014 This research proposal has been submitted for examinations with my approval as the university supervisor. Signature...................................................... Date.............................. Dr. Florence Muindi School of Business, University of Nairobi. ii ACKNOWLEDGEMENT I thank to the Almighty God, who has made the completion of this project possible through good health, peace of mind, supportive supervisor, friends and family who have been of great help towards the completion of this project. Most sincerely I thank Supervisor Dr. Florence Mundi for her patience, availability, professional advice; guidance and encouragement that helped me meet the deadline and success of this project. Finally I appreciate the efforts of my husband James Adunya, my children Sharon, Felix, Calistor and Allan who relentlessly encouraged me to move on regardless of the hurdles that came on my way. iii DEDICATION This project is dedicated to my family for their support their guidance and contribution in getting to where I am today and for their patience and support as I spent time and resources towards attaining my master‟s degree. iv ABSTRACT Organizations that operate in an industry with more than one firm face substantial competition if not fierce competition.
[Show full text]
16045 KPMG Africa P4 Web.Indd
Africa Banking Industry Retail Customer Satisfaction Survey September 2016 kpmg.com About this survey To succeed in today’s banking environment, bank executives need to understand their customers: their preferences, their channel usage, their needs and their satisfaction. That is why we talked with more than 33,000 Understanding the methodology retail banking customers spread across 18 different African markets. We asked them what was important to them in a banking relationship. We asked them For this report (and our previous report in 2013), we what channels they currently use and what channels used our Customer Service Index (CSI) methodology they would like to use. And we asked them how to determine customer satisfaction. The CSI is a their current banks compared to their expectations. weighted score that reflects the relationship between the importance rating allocated by customers to certain measures and their satisfaction with the same Through the eyes of the customer measures. The data we collected from our conversations The CSI ranks importance and satisfaction across reflect the opinions of real banking customers. six key measures: As such, they reflect only the perceptions of customers and – as a result – they may not always be fair. Perceptions are, by defi nition, subjective. Branding To be clear: the data reported in this survey does not refl ect the opinions of KPMG member fi rms. Rather, it illustrates the feelings and experiences Value for Customer of customers based on the service they received money care at their particular banks. Delivering a balanced view Products Convenience and services For this survey, we talked with retail banking customers across 18 sub-Saharan countries Executional in Africa.
[Show full text]
Equity Group Foundation
Investor Briefing FY 2017 Performance Macroeconomic Environment Indicators & Trends 1 % Jan-13 Inflation has been on a sustained recovery since mid 2017. Inflationary pressure now now pressure Inflationary 2017. mid since recovery sustained a on been has Inflation Mar-13 May-13 Jul-13 Sep-13 Nov-13 Jan-14 within the targeted range targeted the within Mar-14 May-14 Jul-14 Sep-14 Nov-14 Jan-15 Inflation Mar-15 , May-15 inflation rate at a new low level of 4.46% of level low new a at rate inflation Jul-15 Sep-15 – Nov-15 Kenya 12 Jan-16 11 Mar-16 10 May-16 9 Jul-16 8 Sep-16 7 Nov-16 6 Jan-17 5 Mar-17 restrained 4 May-17 3 Jul-17 2 Sep-17 and currently currently and 1 Nov-17 0 Dec-17 Feb-18 band Lower Inflation Target band Upper CBR 2 Foreign Exchange – Kenya The Kenyan Shilling has been relatively stable in 2017 with the largest volatility between January and March driven by increased importation of food. 2018 continues to see a recovering Shilling. 105 104 KES/USD 103 102 101 100 99 98 2 1 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb 2016 2017 3 reserves accumulation reserves down slowed however has prices oil global in recovery continued The 4 months. recommended the against level stable remainFX reserves 2017 Jun since recovery a started have markets international Oil in the Crudeof prices Average Source: CBK Source: Cover Import of Months Recommended Import Cover Import of Months Foreign Reserves Reserves Foreign Jan-17 Feb-17 Mar-17 Apr-17 – May-17 Kenya Jun-17 Jul-17 Aug-17
[Show full text]
A Guide for Diaspora Remittances & Investments
SEND MONEY invest &in KenYA A guide for diaspora remitTances & investments This Action is supported This Action is funded by the Secretariat of the by the European Union ACP Group of States 2 The contents of this booklet are the sole responsibility of the author and cannot be taken to reflect the views of the ACP Secretariat, ACP States, the European Commission or the International Organization for Migration (IOM). The designations employed and the presentation of material throughout the booklet do not imply the expression of any opinion whatsoever on the part of the ACP Secretariat, ACP States, the European Commission or the IOM concerning the legal status of any country, territory, city or area, or of its authorities, or concerning its frontiers or boundaries. The ACP Secretariat, the ACP States, the European Commission or the IOM do not make any warranties or representations, either express or implied, with respect to the accuracy or completeness of this booklet. Under no circumstances shall they be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this booklet, including, without limitation, any fault, error, omission, interruption or delay with respect thereto. This booklet contains links to third-party websites. The linked sites are not maintained or controlled by the ACP States, the ACP Secretariat, the European Commission or the IOM. The ACP States, the ACP Secretariat, the European Commission or the IOM are therefore not responsible for the availability, content or accuracy of any linked site or any link contained in a linked site.
[Show full text]
The Mobile Banking Revolution in Kenya
SWIFT INSTITUTE SWIFT INSTITUTE WORKING PAPER NO. 2015-005 A QUANTUM LEAP OVER HIGH HURDLES TO FINANCIAL INCLUSION: THE MOBILE BANKING REVOLUTION IN KENYA JAY K. ROSENGARD JOHN F. KENNEDY SCHOOL OF GOVERNMENT HARVARD UNIVERSITY PUBLICATION DATE: 29 JUNE 2016 The views and opinions expressed in this paper are those of the authors. SWIFT and the SWIFT Institute have not made any editorial review of this paper, therefore the views and opinions do not necessarily reflect those of either SWIFT or the SWIFT Institute. 1 Abstract A powerful tool to achieve equitable development is promotion of economic empowerment for marginalized citizens by increasing formal financial services access and utilization. The provision of these services via mobile phones has shown great promise in overcoming geographic, demographic, and institutional constraints to financial inclusion, especially in Africa and led by the mobile banking revolution in Kenya. This is exemplified by the extraordinary success since 2007 of Safaricom’s M-PESA, a mobile phone-based money transfer, payment, and banking service: as of June 2015, Safaricom had more than 22 million M-PESA subscribers served by over 90,000 M-PESA agents. The confluence of several factors have contributed to M-PESA's success, including Kenya's political and economic context, demographics, telecommunications sector structure, lack of affordable consumer options, and enabling regulatory policies. Equally important have been Safaricom's internal astute management and marketing of M-PESA. But M-PESA is now facing a strong new rival in Airtel Money, offered by Equity Bank, Kenya's third largest bank. Now two different models for mobile financial services are competing vigorously in Kenya: Safaricom, an example of telecom-led mobile banking and Equity Bank, an example of bank- led mobile banking.
[Show full text]
A Comparison of the Mobile Financial Services Sector in Kenya, Tanzania and Uganda
A Comparison of the Mobile Financial Services Sector in Kenya, Tanzania and Uganda The 3rd Annual Competition and Economic Regulation (ACER) Conference Dar es Salaam, Tanzania 14 – 15 July 2017 DRAFT NOT FOR CITATION Anthea Paelo [email protected] Centre for Competition, Regulation and Economic Development (CCRED) Mobile money has been a fast growing phenomenon in developing countries around the world but particularly in East Africa. The East African countries of Kenya, Uganda and Tanzania have shown remarkable growth and are three of the 16 countries globally where mobile money accounts outnumber bank accounts. The sector has now evolved to provide mobile financial services such as savings, loans and even insurance, providing greater opportunities for increased financial inclusion. Studies have shown that in countries where there has been successful penetration of mobile money services, there has been an increase in financial inclusion. However, the level of evolution and uptake has varied by country. Kenya has taken the lead in terms of uptake and more competitive pricing while Uganda lags behind in terms of available financial services. Tanzania for its part is the first of the East African countries to implement interoperability between mobile money operators. Using a case study approach, this study provides comparisons of the mobile money markets in each of the three countries, including a profile of the sector and a discussion on how this might have affected prices, variety of available services and levels of adoption. It will examine how the existing structures of the markets and regulation may have influenced the pricing, uptake and availability uptake of mobile financial services.
[Show full text]
Mobile Banking Solution for Equity Bank in Kenya Case Study
Mobile Banking Solution for Equity Bank in Kenya Case Study Project: Equitel mobile banking service in Kenya Country: Kenya End-customer: existing Equity Bank account holders, new customers of Equitel mobile network. Project Contractor: Equity Bank Population in Kenya: 48 million citizens Launch: 2014 Reasons to implement Mobile Banking Solution: 1. Telecommunications is a highly competitive sector in Kenya. Safaricom's well-known M-Pesa is a dominant mobile money transfer platform. 2. Equity Bank recognized the need for more mobile and integrated banking services in this African region. 3. Kenyan consumers have positively responded to new services like “mobile bankings”. Many people do not have smart phones, therefore the option to use banking services on simple feature-phones is a very attractive feature. 4. X Infotech offers a comprehensible software solution, which serves as a Gateway between the ecosystems participants. Equitel service features: 1. Easy to use Equitel`s SIM card was free-of-charge to the existing Equity bank account holders. 2. Proxy sim-card (a thin card applied on top of another regular sim-card) allows customers to use Equitel communication and ﬁnancial services even if they stay within another mobile network. 3. Financial application on the Equitel SIM card allows to move funds to any bank, move funds to other mobile money transfer platforms (M-Pesa, Airtel, Orange Money, etc.), withdraw money from ATMs, make savings, handle utility payments, etc. 4. The business model is built around convenience of accessing and receiving money from anywhere at low or no cost. Project overview: Equity Bank joined forces with X Infotech and the leading telecommunications company to develop a secure infrastructure of mobile and banking services for millions of people in Kenya and whole East African region.
[Show full text]
Savings and Retail Banking in Africa
Savings and Retail Banking in Africa A case study on mobile financial services: unlocking the potential of mobile for low-value account holders March 2021 Table of contents 1. Introduction 3 2. Executive summary 4 3. What drives the adoption of mobile money? 5 4. Mobile financial services in Africa 6 4.1 The financial services landscape in Kenya 6 4.2 Account usage in Kenya 8 4.3 Account usage across Africa 8 5. Can mobile money operators be too successful? 10 5.1 The financial services landscape in Zimbabwe 10 5.2 Zimbabwe strategy: dominance 11 6. Mobile money operators can go where banks do not 13 6.1 The state of financial inclusion in Eswatini 13 6.2 Eswatini strategy: dominance 15 7. Banks can go mobile despite opposition 16 7.1 Mobile financial services in Kenya 16 7.2 The Equity Bank mobile banking strategy: MVNO acquisition 16 8. You don’t have to be big to succeed 17 8.1 FINCA’s use of MNO agents in Tanzania 17 8.2 Musoni Services and Musoni Microfinance, Kenya 17 8.3 Mwanga Community Bank in Tanzania 18 9. Mobile financial services: guidelines for banks and MFIs 19 10. Bibliography 20 11. Annexe 1: about the report partners 21 Glossary • API Application programming interface • ATM Automated teller machine • CIV Côte d’Ivoire • FI Financial institution • FMT FinMark Trust • FSP Financial service provider • KYC Know your customer • MCBL Mwanga Community Bank Limited • MFI Microfinance institution • MM Mobile money • MMO Mobile money operator • MNO Mobile network operator • MVNO Mobile virtual network operator • SME Small and medium-sized enterprise • VSLA Village savings and loan associations • WSBI World Savings and Retail Banking Institute • ZWE Zimbabwe 1.
[Show full text]
Banking in Sub-Saharan Africa Interim Report on Digital Financial Inclusion
Banking in sub-Saharan Africa Interim Report on Digital Financial Inclusion AFRICA DAY EIB2017 Banking in sub-Saharan Africa: Interim Report on Digital Financial Inclusion November 2017 Banking in sub-Saharan Africa: Interim Report on Digital Financial Inclusion About the Report This report summarizes the discussions held in the context of the Roundtable on Digital Financial Inclusion in Africa during the 2017 EIB Africa Day, which was co-organized in Berlin on July 6th, 2017 by the EIB, Afrika- Verein der Deutschen Wirtschaft and the German Federal Ministry for Economic Cooperation and Development. It aims at providing an interim thematic update in between two editions of the EIB’s Study of Banking Sectors in sub-Saharan Africa. About the Economics Department of the EIB The mission of the EIB Economics Department is to provide economic analyses and studies to support the Bank in its operations and in the definition of its positioning, strategy and policy. The Department, a team of 40 economists, is headed by Debora Revoltella, Director of Economics. Contributors: This report was prepared by Jean-Philippe Stijns, Senior Economist, with research assistance from Sofiia Borysko, under the supervision of Barbara Marchitto, Head of Country and Strategy in the Economics Department of the European Investment Bank. The EIB Economics Department is grateful to the panellists for their input and feedback on earlier drafts of this paper. The EIB wishes to thank the following organisations for the use of photographs: © Afrika-Verein Veranstaltung, © M-BIRR. © European Investment Bank, November 2017. Disclaimer: The views expressed in this publication are those of the authors, reflecting the contributions of roundtable panellists, and do not necessarily reflect the position of the EIB.
[Show full text]
Kakuma As a Marketplace a Consumer and Market Study of a Refugee Camp and Town in Northwest Kenya
Kakuma as a Marketplace A consumer and market study of a refugee camp and town in northwest Kenya SPECIAL CONFERENCE EDITION IN PARTNERSHIP WITH This image and cover images: ©IFC and Dominic Chavez Kakuma as a Marketplace © International Finance Corporation [2018]. All rights reserved. 2121 Pennsylvania Avenue, N.W. Washington, D.C. 20433 Internet: www.ifc.org US$1 = 103.2 Kenyan shillings (KES)1 The material in this work is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. IFC encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly, and when the reproduction is for educational and non-commercial purposes, without a fee, subject to such attributions and notices as we may reasonably require. IFC does not guarantee the accuracy, reliability, or completeness of the content included in this work, or for the conclusions or judgments described herein, and accepts no responsibility or liability for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content whatsoever or for reliance thereon. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of the World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. The findings, interpretations, and conclusions expressed in this volume do not necessarily reflect the views of the Executive Directors of the World Bank or the governments they represent. The contents of this work are intended for general informational purposes only and are not intended to constitute legal, securities, or investment advice, an opinion regarding the appropriateness of any investment, or a solicitation of any type.
[Show full text]