Equity Bank, Kenya Public Market Assessment
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Spread in Branch Network and Financial Performance of Commercial Banks in Kenya?
SPREAD IN BRANCH NETWORK AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA SIMEON NYATIKA A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLEMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTER DEGREE OF BUSINESS ADMINISTRATION, SCHOOL OF BUSINESS, UNIVERSITY OF NAIROBI NOVEMBER 2017 i DECLARATION This research project is my original work and has not been submitted for examination in any other university or institution of higher learning for any academic award of credit. Signed …………………………….. Date……………………… SIMEON NYATIKA This research project has been submitted for examination with my approval as the University Supervisor Signed …………………………….. Date……………………… MR. JOAB OOKO Lecturer Department of Finance and Accounting School of Business, University of Nairobi ii ACKNOWLEDGEMENT I wish to thank a number of individuals and groups who made this project to come true. My sincere appreciation goes to my supervisors, Dr. Nixon Omoro, Mr. Joab Ooko and Dr. Luther Otieno for their guidance and professional advice throughout the research process. Secondly, I wish to thank the School of Business, University of Nairobi for their support and providing me with a conducive environment to pursue this research project. To my parents, Mr. and Mrs. Isaiah Nyatika, thank you for instilling values of discipline and hard work and your encouragement for me to pursue my studies. Last but not least, I want to thank the almighty God for giving me good health during my study period. iii DEDICATION I dedicate this project to my supportive wife, Roselyne Nyamongo who stood by me towards the completion of the research project, my beloved daughter, Joy Monyangi Rioba who is my source of motivation to accomplish my dream. -
International Comparison of Bank Fraud
Journal of Cybersecurity, 3(2), 2017, 109–125 doi: 10.1093/cybsec/tyx011 Research paper Research paper International comparison of bank fraud reimbursement: customer perceptions and contractual terms Ingolf Becker,1,* Alice Hutchings,2 Ruba Abu-Salma,1 Ross Anderson,2 Nicholas Bohm,3 Steven J. Murdoch,1 M. Angela Sasse,1 and Gianluca Stringhini1 1Computer Science Department, University College London, Gower Street, London WC1E 6BT; 2 University of Cambridge Computer Laboratory, 15 JJ Thomson Avenue, CB3 0FD; 3Foundation for Information Policy Research *Corresponding author: E-mail: [email protected] Received 7 May 2017; accepted 17 November 2017 Abstract The study presented in this article investigated to what extent bank customers understand the terms and conditions (T&Cs) they have signed up to. If many customers are not able to understand T&Cs and the behaviours they are expected to comply with, they risk not being compensated when their accounts are breached. An expert analysis of 30 bank contracts across 25 countries found that most contract terms were too vague for customers to infer required behaviour. In some cases the rules vary for different products, meaning the advice can be contradictory at worst. While many banks allow customers to write Personal identification numbers (PINs) down (as long as they are disguised and not kept with the card), 20% of banks categorically forbid writing PINs down, and a handful stipulate that the customer have a unique PIN for each account. We tested our findings in a survey with 151 participants in Germany, the USA and UK. They mostly agree: only 35% fully understand the T&Cs, and 28% find important sections are unclear. -
Bank Code Finder
No Institution City Heading Branch Name Swift Code 1 AFRICAN BANKING CORPORATION LTD NAIROBI ABCLKENAXXX 2 BANK OF AFRICA KENYA LTD MOMBASA (MOMBASA BRANCH) AFRIKENX002 3 BANK OF AFRICA KENYA LTD NAIROBI AFRIKENXXXX 4 BANK OF BARODA (KENYA) LTD NAIROBI BARBKENAXXX 5 BANK OF INDIA NAIROBI BKIDKENAXXX 6 BARCLAYS BANK OF KENYA, LTD. ELDORET (ELDORET BRANCH) BARCKENXELD 7 BARCLAYS BANK OF KENYA, LTD. MOMBASA (DIGO ROAD MOMBASA) BARCKENXMDR 8 BARCLAYS BANK OF KENYA, LTD. MOMBASA (NKRUMAH ROAD BRANCH) BARCKENXMNR 9 BARCLAYS BANK OF KENYA, LTD. NAIROBI (BACK OFFICE PROCESSING CENTRE, BANK HOUSE) BARCKENXOCB 10 BARCLAYS BANK OF KENYA, LTD. NAIROBI (BARCLAYTRUST) BARCKENXBIS 11 BARCLAYS BANK OF KENYA, LTD. NAIROBI (CARD CENTRE NAIROBI) BARCKENXNCC 12 BARCLAYS BANK OF KENYA, LTD. NAIROBI (DEALERS DEPARTMENT H/O) BARCKENXDLR 13 BARCLAYS BANK OF KENYA, LTD. NAIROBI (NAIROBI DISTRIBUTION CENTRE) BARCKENXNDC 14 BARCLAYS BANK OF KENYA, LTD. NAIROBI (PAYMENTS AND INTERNATIONAL SERVICES) BARCKENXPIS 15 BARCLAYS BANK OF KENYA, LTD. NAIROBI (PLAZA BUSINESS CENTRE) BARCKENXNPB 16 BARCLAYS BANK OF KENYA, LTD. NAIROBI (TRADE PROCESSING CENTRE) BARCKENXTPC 17 BARCLAYS BANK OF KENYA, LTD. NAIROBI (VOUCHER PROCESSING CENTRE) BARCKENXVPC 18 BARCLAYS BANK OF KENYA, LTD. NAIROBI BARCKENXXXX 19 CENTRAL BANK OF KENYA NAIROBI (BANKING DIVISION) CBKEKENXBKG 20 CENTRAL BANK OF KENYA NAIROBI (CURRENCY DIVISION) CBKEKENXCNY 21 CENTRAL BANK OF KENYA NAIROBI (NATIONAL DEBT DIVISION) CBKEKENXNDO 22 CENTRAL BANK OF KENYA NAIROBI CBKEKENXXXX 23 CFC STANBIC BANK LIMITED NAIROBI (STRUCTURED PAYMENTS) SBICKENXSSP 24 CFC STANBIC BANK LIMITED NAIROBI SBICKENXXXX 25 CHARTERHOUSE BANK LIMITED NAIROBI CHBLKENXXXX 26 CHASE BANK (KENYA) LIMITED NAIROBI CKENKENAXXX 27 CITIBANK N.A. NAIROBI NAIROBI (TRADE SERVICES DEPARTMENT) CITIKENATRD 28 CITIBANK N.A. -
Commercial Banks Directory As at 30Th April 2006
DIRECTORY OF COMMERCIAL BANKS AND MORTGAGE FINANCE COMPANIES A: COMMERCIAL BANKS African Banking Corporation Ltd. Postal Address: P.O Box 46452-00100, Nairobi Telephone: +254-20- 4263000, 2223922, 22251540/1, 217856/7/8. Fax: +254-20-2222437 Email: [email protected] Website: http://www.abcthebank.com Physical Address: ABC Bank House, Mezzanine Floor, Koinange Street. Date Licensed: 5/1/1984 Peer Group: Small Branches: 10 Bank of Africa Kenya Ltd. Postal Address: P. O. Box 69562-00400 Nairobi Telephone: +254-20- 3275000, 2211175, 3275200 Fax: +254-20-2211477 Email: [email protected] Website: www.boakenya.com Physical Address: Re-Insurance Plaza, Ground Floor, Taifa Rd. Date Licenced: 1980 Peer Group: Medium Branches: 18 Bank of Baroda (K) Ltd. Postal Address: P. O Box 30033 – 00100 Nairobi Telephone: +254-20-2248402/12, 2226416, 2220575, 2227869 Fax: +254-20-316070 Email: [email protected] Website: www.bankofbarodakenya.com Physical Address: Baroda House, Koinange Street Date Licenced: 7/1/1953 Peer Group: Medium Branches: 11 Bank of India Postal Address: P. O. Box 30246 - 00100 Nairobi Telephone: +254-20-2221414 /5 /6 /7, 0734636737, 0720306707 Fax: +254-20-2221417 Email: [email protected] Website: www.bankofindia.com Physical Address: Bank of India Building, Kenyatta Avenue. Date Licenced: 6/5/1953 Peer Group: Medium Branches: 5 1 Barclays Bank of Kenya Ltd. Postal Address: P. O. Box 30120 – 00100, Nairobi Telephone: +254-20- 3267000, 313365/9, 2241264-9, 313405, Fax: +254-20-2213915 Email: [email protected] Website: www.barclayskenya.co.ke Physical Address: Barclays Plaza, Loita Street. Date Licenced: 6/5/1953 Peer Group: Large Branches: 103 , Sales Centers - 12 CFC Stanbic Bank Ltd. -
Effect of Increasing Core Capital on the Kenyan Banking Sector Performance
Strathmore University SU+ @ Strathmore University Library Electronic Theses and Dissertations 2018 Effect of increasing core capital on the Kenyan banking sector performance Anne W. Mwangi Strathmore Business School (SBS) Strathmore University Follow this and additional works at https://su-plus.strathmore.edu/handle/11071/5971 Recommended Citation Mwangi, A. W. (2018). Effect of increasing core capital on the Kenyan banking sector performance (Thesis). Strathmore University. Retrieved from http://su- plus.strathmore.edu/handle/11071/5971 This Thesis - Open Access is brought to you for free and open access by DSpace @Strathmore University. It has been accepted for inclusion in Electronic Theses and Dissertations by an authorized administrator of DSpace @Strathmore University. For more information, please contact [email protected] EFFECT OF INCREASING CORE CAPITAL ON THE KENYAN BANKING SECTOR PERFORMANCE MWANGI ANNE WANGUI – MBA/6971/15 Submitted in Partial Fulfilment of the Requirements for the Master of Business Administration at the Strathmore Business School Strathmore Business School Nairobi, Kenya 2018 This thesis is available for Library use on the understanding that it is copyright material and that no quotation from the thesis may be published without proper acknowledgement. i DECLARATION I declare that this work has not been previously submitted and approved for the award of a degree by this or any other University. To the best of my knowledge and belief, the report contains no material previously published or written by another person except where due reference is made in the thesis itself. No part of this thesis may be reproduced without the permission of the author and Strathmore University. -
Digital Access: the Future of Financial Inclusion in Africa Acronyms
DIGITAL ACCESS: THE FUTURE OF FINANCIAL INCLUSION IN AFRICA ACRONYMS ADC Alternative Delivery Channel ISO International Organization for Standardization AFSD African Financial Sector Database IT Information Technology ARPU Average Revenue Per User KES Kenyan Shilling API Application Programming Interface KPI Key Performance Indicator ATM Automated Teller Machine KYC Know Your Customer B2P Business to Person LAPO MfB Lift Above Poverty Organization BCEAO Central Bank of West Africa (Banque Centrale Microfinance Bank des Etats de l’Afrique de l’Ouest) M-banking Mobile Banking BOI Banking Operations Intermediary M-wallet Mobile Wallet BVN Bank Verification Number MFI Microfinance Institution CEO Chief Executive Officer MM Mobile Money CBA Commercial Bank of Africa MSME Micro, Small and Medium Enterprise CBN Central Bank of Nigeria MTN Mobile Telephone Network CFA West African Franc, or Central African Franc MNO Mobile Network Operator CGAP Consultative Group to Assist the Poor MVNO Mobile Virtual Network Operator CRM Customer Relationship Management NFC Near Field Communication DFS Digital Financial Services OTC Over the Counter DJ Disc Jockey P2B Person to Business DVD Digital Versatile Disc P2P Person to Person E-banking Electronic Banking PC Personal Computer EFT Electronic Funds Transfer PIN Personal Identification Number EMI e-Money Issuer POS Point of Sale E-money Electronic Money PSP Payment Service Provider E-wallet Electronic Wallet E-warehousing Electronic Warehousing QR Quick Response FCMB First City Monument Bank RCT Randomized -
Competitive Strategies and Performance of Equity Bank in Kenya
COMPETITIVE STRATEGIES AND PERFORMANCE OF EQUITY BANK IN KENYA NYAGA ANDREW IRERI A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS UNIVERSITY OF NAIROBI MAY, 2016 DECLARATION This research project is my original work and has not been presented for examination in any other university. Signature...................................... Date......................................... NYAGA ANDREW IRERI (D61/72455/2014) This research project has been submitted for examination with my approval as the University Supervisor. Signature...................................... Date......................................... DR. JOHN YABS SENIOR LECTURER DEPARTMENT OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS UNIVERSITY OF NAIROBI ii ACKNOWLEDGEMENT I thank the almighty God for seeing me through my entire Master‟s Degree course. Indeed God‟s providence and unfailing mercy have made this possible. I wish to acknowledge the University of Nairobi for the support accorded to me during the entire course. I am indeed grateful to my supervisor, my moderator and lecturers for the support, encouragement, guidance and constructive criticism which I was able to complete my project. I thank all the respondents who spend their precious time and participated in the research and answered my questions in the interview guide. iii DEDICATION This project is dedicated to parents who inspired me to acquire my academic potential and supporting me throughout my MBA. I highly cherish your love, encouragement, support, and guidance throughout all these years. May the Almighty God bless you. iv ABSTRACT Modern banking sector operates in a dynamic and turbulent environment faced with variety of challenges brought about by competition in the sector. -
Positioning Strategies on Mobile Money Transfer at Safaricom Limited
POSITIONING STRATEGIES ON MOBILE MONEY TRANSFER AT SAFARICOM LIMITED BY ROSEMARY ATIENO ADONGO SUPERVISOR DR. FLORENCE MUINDI A RESEARCH PROJECT PRESENTED IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTTRATION, SCHOOL OF BUSINESS, UNIVERSITY OF NAIROBI NOVEMBER, 2017 DECLARATION This research proposal is my original work and has not been presented for a degree in any other university. Signature............................................................... Date................................ Rosemary Atieno Adongo Reg No: D61/75015/2014 This research proposal has been submitted for examinations with my approval as the university supervisor. Signature...................................................... Date.............................. Dr. Florence Muindi School of Business, University of Nairobi. ii ACKNOWLEDGEMENT I thank to the Almighty God, who has made the completion of this project possible through good health, peace of mind, supportive supervisor, friends and family who have been of great help towards the completion of this project. Most sincerely I thank Supervisor Dr. Florence Mundi for her patience, availability, professional advice; guidance and encouragement that helped me meet the deadline and success of this project. Finally I appreciate the efforts of my husband James Adunya, my children Sharon, Felix, Calistor and Allan who relentlessly encouraged me to move on regardless of the hurdles that came on my way. iii DEDICATION This project is dedicated to my family for their support their guidance and contribution in getting to where I am today and for their patience and support as I spent time and resources towards attaining my master‟s degree. iv ABSTRACT Organizations that operate in an industry with more than one firm face substantial competition if not fierce competition. -
Equity Group Holdings Plc – Q1'2021
Equity Group Holdings Plc – Q1’2021 28th May, 2021 Below is a summary of Equity Group Holdings Plc Q1’2021 performance: Balance Sheet Items (Kshs bn) Q1'2020 Q1'2021 y/y change Government Securities 157.6 183.0 16.1% Net Loans and Advances 379.2 487.7 28.6% Total Assets 693.2 1066.4 53.8% Customer Deposits 499.3 789.9 58.2% Total Liabilities 576.8 926.0 60.5% Shareholders’ Funds 115.3 133.9 16.1% Balance Sheet Ratios Q1'2020 Q1'2021 % point change Loan to Deposit Ratio 75.9% 61.7% (14.2%) Return on average equity 20.7% 18.9% (1.8%) Return on average assets 3.3% 2.7% (0.7%) Income Statement (Kshs bn) Q1'2020 Q1'2021 y/y change Net Interest Income 11.5 14.8 28.4% Net non-Interest Income 8.3 10.9 30.7% Total Operating income 19.9 25.7 29.3% Loan Loss provision (3.1) (1.3) (59.3%) Total Operating expenses (12.9) (14.0) 8.7% Profit before tax 7.0 11.7 67.1% Profit after tax 5.3 8.7 63.8% Core EPS 1.4 2.3 63.8% Income Statement Ratios Q1'2020 Q1'2021 % point change Yield from interest-earning assets 11.0% 10.3% (0.7%) Cost of funding 3.0% 2.8% (0.2%) Cost of risk 15.7% 4.9% (10.8%) Net Interest Margin 8.2% 7.6% (0.6%) Net Interest Income as % of operating income 58.1% 57.7% (0.4%) Non-Funded Income as a % of operating income 41.9% 42.3% 0.4% Cost to Income Ratio 64.7% 54.4% (10.3%) CIR without LLP 49.0% 49.5% 0.4% Cost to Assets 1.5% 1.4% (0.1%) Capital Adequacy Ratios Q1'2020 Q1'2021 Core Capital/Total Liabilities 21.9% 15.8% Minimum Statutory ratio 8.0% 8.0% Excess 13.9% 7.8% Core Capital/Total Risk Weighted Assets 17.5% 14.2% Minimum Statutory -
Provider Id Provider Name 00203Ea2-8Be5-434B-82Aa
Provider Id Provider Name 00203ea2-8be5-434b-82aa-a968cdccc71c Centric Bank 002b95bb-472e-4316-8e26-eefcb26af6dd Northland Area Federal Credit Union (MI) 004139df-1233-4846-8007-655902d283f3 Forte Bank - Business 005119b7-d11b-4149-8875-d810ce1119f7 Town & Country Bank - UT 00678017-3dd3-48d9-96dd-49f2a75df3ad Fulton Financial CashLink East 00686d39-a1ca-4a18-bb42-88c5e9af95e4 Iowa Nebraska State Bank(Now BankFirst (NE)) 006ccff2-c2b5-461b-93fe-a345efdbf885 Lanco FCU 0080f77d-a78c-41e8-b9c4-8d49cdec1f6a Boat U.S. MBNA CC 0093d12e-d5de-456c-a1d8-f10770405be9 1st Bank of Sea Isle City - Business Banking 009515cf-b944-4002-88fe-66aaeace40ed Citizens Bank & Trust (OK) 00c5e357-6071-4a90-ac44-4eb96183e162 First Utah Bank 00cdd410-208a-47dd-bc29-a9627cadf68f Sentry Bank 00f83a8c-5959-4604-a7ec-bd00583ad99f Farmers State Bank (IN) 0122685c-3eaa-4a8a-ab9c-616ba5f6b24e Home Federal Savings and Loan Association of Collinsville 014c1f5b-0bd5-45a7-b648-86f4c869b01b Grasslands Federal Credit Union 0169eb89-0c80-445d-a13a-8933b512d4cf ZZ OGRAF SLLEW 016afc49-673c-4f09-b3d5-f24a7a1eea24 Atlantic Capital Bank (GA) Sun West Bank, Las Vegas NV - Business Banking (Now City National 016d3ab7-b5d3-482a-8767-822372a1e380 Bank, CA - Business Online) 0176b604-c675-4412-a792-8d1578bdf48c First Port City Bank (GA) 017aeb6a-9d51-4c9b-8ead-b8d3a5a95f53 First National Bank and Trust (FL) 019e9909-f57d-4e3c-b494-751939a0c234 First National Bank Minnesota - Business Banking 01a03d99-694c-4888-a79a-5bcf3ae3e650 First Iowa State Bank Albia 01ab7eee-ec30-49b9-8476-4804f34abb31 -
TARIFF TYPE of SERVICE REMARKS CURRENT CHARGES (W.E.F 01.11.2015) BANKERS CHEQUE Customers (Debit to A/C) Kshs
Your Preferred Bank TARIFF TYPE OF SERVICE REMARKS CURRENT CHARGES (W.E.F 01.11.2015) BANKERS CHEQUE Customers (debit to A/C) Kshs. 350/- Customers (depositing cash) Kshs. 600/- plus cash handling charges Non-Customers Kshs. 600/- plus cash handling charges DRAFTS Customers Kshs. 600/- Non-Customers Kshs. 750/- CHEQUE BOOKS 25 Leaves Kshs. 437.50 (local and foreign currency) 50 Leaves Kshs. 875/- 100 Leaves Kshs. 1,750/- (above charges are inclusive of Stamp Duty of Kshs. 2.50) COUNTER CHEQUES Per leaf Kshs. 50.00 (inclusive of Stamp Duty of Kshs. 2.50) UNPAID CHEQUES Financial reasons Kshs. 1,350/- (INWARD & OUTWARD) Technical reasons Kshs. 1,000/- STOP PAYMENT OF CHEQUES Notification charges - local cheques Kshs. 270/- - foreign cheques Kshs. 1,500/- RTGS CHARGES Inward Free Outward Kshs.600/- EFT CHARGES Inward Free Outward Kshs. 300/- TT CHARGES (FOREIGN) Beneficiary to share charges with the Kshs. 1,500/- remitter Beneficiary to receive full amount Kshs. 3,000/- Indian Rupee TT / ZAR Kshs. 2,000/- TT Amendment Charges / Tracers USD. 55/- irrespective of the currency TT PAYMENTS (LOCAL) Third party to collect Kshs. 1,000/- INCOMING FUNDS USD $ 10.00 GBP Equivalent $ 10.00 EUR Equivalent $ 10.00 ACCOUNTS 1) Current Account: Kshs. 10,000/- Minimum Balance Kshs. 275/- Surcharge per month for non-compliance of minimum balance Kshs. 20/- per entry, minimum Kshs 500/- ledger fees per month 2) Foreign Currency Accounts Accounts available in USD, GBP, EUR and Rand 3) Chemi Chemi Accounts Kshs. 5,000/- Minimum Balance for Personal Account Kshs. 1,000/- Minimum Balance for Wananchi Account Kshs. -
2 Giro Commercial Bank Ltd Was Acquired by I&M Bank Limited
COMMERCIAL BANKS WEIGHTED AVERAGE LENDING RATES PER LOAN CATEGORY AND MATURITY (%) Loan Category PERSONAL BUSINESS CORPORATE OVERALL RATES Loan Maturity Overdraft 1-5 Years Over 5 years Overdraft 1-5 Years Over 5 years Overdraft 1-5 Years Over 5 years 1 1 1 1 1 1 1 1 1 1 Banks Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 Dec-16 Mar-171 Jun-171 1 Africa Banking Corporation Ltd 14.1 13.5 13.1 14.0 13.1 13.7 13.9 13.7 13.9 14.2 12.8 13.7 14.1 13.2 13.8 14.0 14.0 14.0 14.3 13.5 13.7 14.1 12.0 13.70 14.0 13.3 13.7 14.1 13.1 13.7 2 Bank of Africa Kenya Ltd 14.0 14.0 14.0 13.9 13.9 13.9 14.0 14.0 14.0 13.9 13.9 13.9 14.0 14.0 14.0 14.0 14.0 14.0 13.8 14.0 14.0 13.8 13.8 13.75 14.0 14.0 14.0 13.9 13.9 13.9 3 Bank of Baroda (K) Ltd 14.0 13.8 14.0 14.0 14.0 14.0 14.0 14.0 14.0 13.9 13.9 13.9 13.9 13.9 13.9 14.0 14.0 14.0 13.9 13.9 13.9 13.9 13.9 13.93 14.0 14.0 14.0 13.9 13.9 13.9 4 Bank of India 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.00 14.0 14.0 13.9 14.0 14.0 14.0 5 Barclays Bank of Kenya Ltd 14.0 14.0 13.5 14.0 14.0 14.0 14.0 14.0 14.0 13.8 13.4 13.5 14.0 13.8 13.9 13.8 13.4 13.7 13.7 13.6 12.7 13.4 13.3 13.33 13.6 13.4 13.5 13.8 13.7 13.8 6 Stanbic Bank Kenya Ltd 13.9 13.8 10.3 13.9 13.8 13.6 13.9 13.9 13.6 12.6 13.7 10.2 13.9 13.9 13.4 13.7 13.8 13.9 12.3 12.7 10.3 13.3 13.3 13.97 14.0 14.0 14.0 13.3 13.6