FOQA Abr 15 SKY’S FDM Risk Monitoring, Evaluation and Management

Flight Data Monitoring Comité FOQA_Abr_15 SKY’s _ FDM Risk monitoring, Evaluation and Management

Claudio Tobar J. [email protected] Content

1 Company Overview

2 Data Process

3 Status Flight Data

4 FOQA

5 MOQA Our Company… We´ve been in the South American and Chilean market since 2002, connecting and delighting our passengers with the best service, safely and efficiently.

Flight Data Monitoring / SKY Airline Our company…

• Monthly we transport 230.000 passengers...

• We take off 90 times a day...

• 22 commercial offices, including Peru, Bolivia, Argentina and Brazil.

• 2.300 employees...

• In Chile, SKY has the 25% market share *.

Flight Data Monitoring / SKY Airline xperience of our passengers…

Twice SKY Airline, has been awarded as the best regional airline in South America.

This honor endorses our commitment to deliver the best travel experience for our passengers, with a service of excellency.

Flight Data Monitoring / SKY Airline Forth generation fleet…

13 Airbus A 319 -100 150 Pax 3 Airbus A 320 / 200 168 Pax

Flight Data Monitoring / SKY Airline SKY’s Commercial Interlining Agreements Network…

AIR CANADA AEROLINEAS ARGENTINAS ALITALIA AIR FRANCE KLM ROYAL DUTCH AIRLINES GOL LINHAS AEREAS LACSA - GRUPO AVIANCA AVIANCA AEROMEXICO QATAR AIRWAYS HAHN AIR EMIRATES AIRLINES TACA - GRUPO AVIANCA LUFTHANSA COPA AIR AVIATECA - GRUPO AVIANCA TAME EP TACA PERU - GRUPO AVIANCA TAM-TRANSP. AEREOS DEL MERCOSUR SWISS INTERNATIONAL AIRLINES TAM LINHAS AEREAS AIR EUROPA SOUTH AFRICAN AIRWAYS UNITED AIRLINES

Flight Data Monitoring / SKY Airline SKY’s IATA Registered & IOSA Certified

IATA

Registered since December 2014

IOSA

 Certified since May 2014

Flight Data Monitoring / SKY Airline Flight Data Monitoring Organization Chart

Gerente de Seguridad Operacional & QA

Depto. Quality Depto. Flight Data Depto. SMS Assurance Monitoring

FOQA MOQA

Flight Data Monitoring / SKY Airline FOQA _ MOQA Management

FOQA - MOQA

Data Sharing Operational FDX Events

Data Sharing Maintenance Airbus Events

Gate Keeper

Just Culture

FOQA/MOQA Committee

Flight Data Monitoring / SKY Airline Data Process Data Process

Internet

Local Cell Tower Wireless GroundLink® Flight Data Interface (WGL) System Server Data Management Unit Analysis (FDIMU) Computador grabador y Transmisor de datos Computador de Adquisición de datos.

AirFASE®- Aircraft Flight Operations Maintenance & Data Analysis Analysis & Engineering Safety Explorer

Flight Data Monitoring / SKY Airline Status Flight Data 2014_2015 Real Legs v/s AirFASE Legs

% x Fleet

110

105

100% 100% 100% 100% 100% 100% 99% 99% 98% 99% 99% 99% 99% 99% 99% 100 98% 97% 98% 99% 100% 99% 98% 95 97% 93% 97% 97% 96% 96% 96% 94% 93% 90 92% A319 A320 85 87%

75 71%

0 Jan Feb Mar Apr May Jun Jul Ago Sep Oct Nov Dec Jan Feb Mar Abr May

Fuente legs reales: Fleetwatch Flight Data Monitoring / SKY Airline FOQA (Flight Operation Quality Assurance) Risk Monitoring, Evaluation and Management

Flight Data Monitoring / SKY Airline Risk Monitoring, Evaluation and Management

LOC_I

CFIT

Flight Data Monitoring / SKY Airline Top 10 all Events

400 16,0 15,2 Top 10 High Severity Events 8,1 334 350 8,0 Code DESCRIPTION 1010 Approach Speed high at 1000 ft AFE 300 Rate # Events 7,0 1031 Taxi Speed exceedance in turn 1923 Autoland Warning 250 6,0 1402 High Rate of Descent App 2000-1000 ft AFE 5,0 % 200 177 4,1 1920 GPWS warning above1000ft AFE 4,0 1819 Short Flare Time # # Events 150 2,8 2,7 1005 Speed High in Approach (below 2500ft RA) 3,0 1012 Approach speed high at 500ft AFE 90 2,1 1,9 1,9 100 1,8 1,6 1922 GPWS warning Below 500 ft AFE 62 60 2,0 47 42 42 39 1825 Landing after unstabilized approach 50 35 1,0 0 0,0 Considera todos los eventos High 1010 1031 1923 1402 1920 1819 1005 1012 1922 1825 Severity. Event Code

1.400 Top 10 All Severity Events Code DESCRIPTION 1.200 1031 Taxi Speed exceedance in turn 177 1010 Approach Speed high at 1000 ft AFE 1.000 High Medium Low 1819 Short Flare Time 334 1402 High Rate of Descent App 2000-1000 ft AFE 800 1104 Pitch Low in Climb 47 62 1023 Low speed at landing

# # Events 1813 Height High at Threshold 600 4 1012 Approach speed high at 500ft AFE 13 4 42 1601 Late setting of landing flaps 400 7 31 1312 Path High at 1200 ft AFE 200 Considera todos los eventos All Severity. 0 1031 1010 1819 1402 1104 1023 1813 1012 1601 1312 Event Code

Flight Data Monitoring / SKY Airline 2014_2015 TCAS RA / Vertical Acc Events

7 TCAS_RA_Events 0,50 25 0,50 Total_2015: 5 Rate HS • Febrero: SCL/LPB/CPO/PMC 0,45 0,45 6 • Marzo: ANF High Rate HS 0,40 20 0,40 5 High 0,35 -67% 0,35 4

4 0,30 15 0,30 % 3 0,25 0,25

# Events # 3 0,2 0,20 10 0,20 2 2 2 2 2 0,1 0,15 15 0,15 0,1 0,1 5 0,1 1 0,1 1 1 1 1 0,10 5 0,10 1 0,0 0 0,0 0,0 0,0 0 0 0,0 0 0,05 0,05 0,05 0,05 0,0 0,0 0,0 0,0 0,0 0 0,00 0 0,00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dic Jan Feb Mar Apr 2014 2015

Vertical Acceleration in Flight 180 160 High Medium Low 140 2 0 3 3 2 120 1 1 2 0 1 2 100 0 0 # # Events 80 0 0 60 40 0 20 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr

Flight Data Monitoring / SKY Airline Unstabilized Approach 2015 Unstabilized Approach Event

High Speed

Speed Low Speed Brake Use

Heading Unstabilized High Rate Change Approach Descent

Late Ldg Bank Angle Flap

Height (AFE) <= 500 ft GPWS

Flight Data Monitoring / SKY Airline Unstabilized Approach High Severity (by Airports)

2,3 16 2,4 Rate Ev C3 2,2 14 2,0 2,0 # Ev USA_C3 1,8 12 1,8 1,5 *100 1,4 1,6

10 Legs 1,4 1,1

# Eventos # 8 1,0 1,2 6 1,0 6 0,8 Eventos/ # 3 4 0,6 0,4 3 2 0,4 2 1 1 1 1 0,2 0 0,0 Apto. ANF SCL IQQ LSC CJC ARI EZE ZCO

ANF SCL IQQ LSC CJC ARI EZE ZCO # Ev USA_C3 6 3 3 2 1 1 1 1 Rate Ev C3 2.3 0.4 1.4 2.0 1.0 1.1 1.5 1.8 Legs AirFASE 258 855 212 101 99 87 66 57

Flight Data Monitoring / SKY Airline High Speed below 500ft AFE

55 5,0 Ratio_HS 4,5 50 # Events HS 4,0 50 16 3,5

15 *100

12 3,0 Legs 2,5 10 9

# Eventos # 8 2,0 7 7 6 1,5 Eventos/ # 4 5 4 1,0 2 2 1 1 1 0,5 0 0,0 EZE CCP IQQ CJC CPO ARI SCL PMC ANF GRU ZAL LSC ZCO LIM PUQ

50 5,0 45 Ratio_HS 4,5 40 # Events HS 4,0 35 3,5 30 28 3,0 23 23 25 21 22 2,5 20 2,0 15 1,11 1,08 13 1,5 0,89 1,00 10 0,76 0,66 1,0 5 0,5 0 0,0 Jan Feb Mar Apr May Jun

Flight Data Monitoring / SKY Airline Unstabilized Approach La Serena (LSC) Airport La Serena (LSC) Airport

• Runway: 12/30 • Rwy Lenght: 6358 ft • ILS Category: None • Fog problem (sea) • Valley approach • Non precisión Approach • Offset

Flight Data Monitoring / SKY Airline Approach SCSE

Flight Data Monitoring / SKY Airline RNAV (GNSS) Rwy 30 (SCSE)

Flight Data Monitoring / SKY Airline Unstabilized Approach LSC

Flight Data Monitoring / SKY Airline RNAV (RNP) Y/Z Rwy 30 (SCSE)

Flight Data Monitoring / SKY Airline RNAV_RNP_GNSS RWY30 LSC

Flight Data Monitoring / SKY Airline Abr15 Unstabilized Approach LSC

11,76 20 12,0

Ratio_HS 11,0 9,63 # Events HS 10,0 15 9,0

-85% 8,0 *100 Legs 6,43 7,0 5,60

10 6,0 # Eventos # 16 5,0 Eventos/ # 3,31 3,60 13 3,15 4,0 5 2,59 3,0 9 1,74 1,77 1,71 1,82 1,72 1,98 7 0,75 2,0 0,88 4 4 4 1,0 3 2 2 2 2 2 2 0 1 1 0,0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr

RNAV (GNSS) Rwy 30 RNAV (RNP) Rwy 30

2014 2015 # Ev = 67 # Ev = 7 4.5 % 1.6 %

Flight Data Monitoring / SKY Airline Acceleration at Touch down (2014/2015) 2014_2015 High Acceleration at Touch down

High Acceleration at Touch Down Month 55 30156 10085 300 0,50 50 -18% High Medium Low Rate HS 0,45 45 250 High 15 0,40 40 Medium 35 0,35 200 Low

0 %

30 1 3 0,30 # # Events # # Events 2 2 150 0,25 25 0 0 0 20 4 6 0,20 1 0 2 3 1 100 15 0 5 0,15 1 0 10 0,10 50 0,04 0,05 5 0,05 0 0 0,00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May 2013 2014 2015

80 High Acceleration at Touch Down Airport 7 High_Acc_at_TD 70 High VRTG >= 60 Medium LOW 1,5 g MEDIUM 1,6 g 50 Low 0 HIGH 1,75 g 40 1 3 3 1 # Events # 30 2

20 0 1 0 10 0 0 1 0 1 0 0 0 0 SCL ANF CJC IQQ PMC ARI CCP LPB LSC ZCO PUQ CPO BBA EZE ZAL LIM GRU ZOS

Flight Data Monitoring / SKY Airline Deep Landing May15 Touch Down Point

ZAL

Runway Lenght: 6890 ft May # Ev High Sev: 0

High Sev Event > 600 m

Flight Data Monitoring / SKY Airline May15 Touch Down Point

ZOS Runway Lenght: 5577 ft May # Ev High Sev: 0

High Sev Event > 600 m

Flight Data Monitoring / SKY Airline May15 Touch Down Point

PMC

Runway Lenght: 8694 ft May # Ev High Sev: 1

High Sev Event > 760 m

Flight Data Monitoring / SKY Airline Risk Monitoring, Evaluation and Management

Flight Data Monitoring / SKY Airline FOQA Committee

Operations Management Corrective Action SMS Data Analysis

Other sources, Report SAMS, Pilots Reports

Gate Keeper

FDM Gerencia de Seguridad Operacional Risk Monitoring, Evaluation and Management

Flight Data Monitoring / SKY Airline Gate Keeper

Gatekeeper functions

 Protect the de-identified data.  Evaluate high severity events, and determine whether it is an error or a violation  Contact crews with significant high severity events.  Analyzing flight data and perform root cause analysis.  Participate in the FOQA & Just Culture committees  Participate in LOSA program.

FDM Gerencia de Seguridad Operacional RCA (Root Cause Analysis)

FDM Gerencia de Seguridad Operacional MOQA (Maintenance Operation Quality Assurance) Data Frame A319

1024512 wps wps ~ 3000 parameters

FDM Gerencia de Seguridad Operacional Maintenance & Engineering

Hard Ldg/ Overweight Ldg

VMO/MMO Exceedance / Turbulence

Engine Vibration Exceedance

Engine Parameters

Fuel Consumption

Flight Controls

Ldg gear Operation & Positions

Presurization system

Door Indication System

NLG Steering System Operation / Indication

Flight Data Monitoring / SKY Airline Maintenance & Engineering

Hyd System

APU

Fuel System

Auto Pilot Operation

Slat Flap System

Electrical Power

Windshield Heater System

Bleed System

Packs System

Speed Brake System

Auto Brake/AntiSkid System

Flight Data Monitoring / SKY Airline New Parameters in our Data Frame

CABIN HYD SYSTEM ENGINE

IDG (Integrated Drive Generator) APU (Auxiliary Power Unit)

Flight Data Monitoring / SKY Airline New reports in Data Frame

ACARS (Aircraft Communications Addressing and Reporting System)

FDIMU (Flight Data Interface Management Unit)

Engine Oil Report IDG Oil Report APU Report

• OIQ – Oil Quantity • IDG OLV – Oil Level •APU_Start_Stop_TIME • OIP – Oil pressure • IDGT – Oil temp. • APU – Oil Quantity • OIT – Oil Temp. • IDG RISE – Oil Rise • APU LVL

MACRO

Flight Data Monitoring / SKY Airline Risk Monitoring, Evaluation and Management

Flight Data Monitoring / SKY Airline Monitoring by ATA New Parameters in Data Frame

ENGINE IDG APU CABIN HYD SYSTEM

ENG 1 BLEED PB IDG 1 INLET TEMP APU BLEED VALVE OPEN NO_SMOKING YELLOW HYD LOW PRESSURE S ENG 2 BLEED PB IDG 1 OUTLET TEMP APU FUEL LOW PRESSURE FASTEN SEAT BELT YELLOW ELECTRIC PUMP P/B ENG2 AICE PB IDG 2 INLET TEMP APU STARTER CABIN ALTITUDE YELLOW ELECTRIC PUMP ENG1 AICE PB IDG 2 OUTLET TEMP APU BLEED PB CABIN ALTITUDE SDAC YELLOW ENGINE PUMP ENGINE 1 PRV POSITION IDG 1 DISCRETES SDAC APU FIRE SYS. 1 CABIN DIFF. PRESSURE SYS. YELLOW SYS PRESSURE ENGINE 2 PRV POSITION STA APU START SWITCH CABIN PRESSURE SDAC YELLOW RSVR QUANTITY ENG FUEL USED IDG 2 DISCRETES SDAC APU STOP SWITCH EXCESSIVE CABIN ALTITUDE YELLOW RSVR TEMPERATURE ENG FUEL USED STAT EGT (APU) FWD CABIN COMPT TEMPERATU GREEN ENGINE PUMP ENG2 HPV POSITION IDG1 DISCONNECTED APU OIL SUMP TEMP FWD CABIN COMPT TEMPERATU GREEN SYS PRESSURE ENG1 HPV POSITION IDG1 DISC P/B OFF APU GEN LOAD SYS. 1 AFT CABIN COMPT TEMPERATU GREEN RSVR QUANTITY ENG1 PRECOOLER INLET P IDG1 OIL OVERHEAT APU GEN P/B OFF CKPT COMPT TEMPERATURE GREEN RSVR TEMPERATURE ENG2 PRECOOLER INLET P IDG1 OIL LOW PRESSURE APU GEN FAULT AFT CABIN COMPT TEMPERATU BLUE ELECTRIC PUMP PB ENG 1 PRECOOLER OUTLET T° IDG2 DISCONNECTED APU GEN OVERLOAD SELECTED CKPT COMPT TEMP BLUE ELECTRIC PUMP ENG 2 PRECOOLER OUTLET T° IDG2 DISC P/B OFF APU MASTER SWITCH P/B SEL FWD CAB COMPT TEMP SY BLUE SYS PRESSURE SELECTED VARIABLE STATOR IDG2 OIL OVHT OFF SEL AFT CAB COMPT TEMP SY BLUE RSVR QUANTITY SELECTED VARIABLE STATOR IDG2 OIL LOW PRESSURE IGV ACTUATOR BLUE RSVR TEMPERATURE T2.5 (LPC EXIT TEMPERATUR IGV LVDT PTU PB T2.5 (LPC EXIT TEMPERATUR IGV POSITION PTU VALVE CONTROL T3 (HPC EXIT TEMPERATURE) RPM T3 (HPC EXIT TEMPERATURE) BLEED AIR TEMP T5 TEMPERATURE AT POSITIO BLEED AIR PRESSURE T5 TEMPERATURE AT POSITIO

Flight Data Monitoring / SKY Airline ATA 34 – PITOT & STATIC PRESS

ALT_STD

LH_STATIC_PRESS RH_STATIC_PRESS

LH_PITOT_PRESS RH_PITOT_PRESS

CENTER_PITOT_PRESS

Flight Data Monitoring / SKY Airline ATA 24 - IDG’s OIL TEMP

ALT_STD

IDG1_OUT_OIL_T°

IDG1_IN_OIL_T°

IDG2_OUT_OIL_T°

IDG2_IN_OIL_T°

Flight Data Monitoring / SKY Airline ATA 21 – CABIN TEMP

ALT_STD

CKPT_T° FWD_CAB_T°

AFT_CAB_T°

Flight Data Monitoring / SKY Airline ATA 21 – CAB-PRESS

ALT_STD

CAB_DIF_PRESS

CABIN_ALTITUDE

Flight Data Monitoring / SKY Airline ATA 27 – Flight Controls

LH_AILERON_POSITION

RH_AILERON_POSITION

RUDD_ANGLE

LH_ELEV_POSITION RH_ELEV_POSITION TAXI_OUT ALT_STD

Flight Data Monitoring / SKY Airline ATA 28 – FUEL TEMP

ALT_STD

FUEL_T°_LH_INNE

FUEL_T°_LH_OUTE

FUEL_T°_RH_INNE

FUEL_T°_RH_OUTE

Flight Data Monitoring / SKY Airline ATA 29 – HYD GRN QTY-PRESS-TEMP

ALT_STD

HYD_GRN_PRESS

HYD_GRN_QTY

HYD_GRN_T°

Flight Data Monitoring / SKY Airline ATA 49 – APU MONITORING

APU_RPM

APU_EGT

APU_GENERATOR_LOAD

APU_OIL_T°

APU_BLEED_AIR_FLOW

ALT_STD

Flight Data Monitoring / SKY Airline ATA 72 – Engine VSV

SELECTED_VSV_ENG1

ALT_STD

DEMAND_VSV_ENG1

Flight Data Monitoring / SKY Airline Maintenance Events ATA 34 – Autoland Fail

RA#1 FAIL

RA #2 RA#1 FAIL

Flight Data Monitoring / SKY Airline ATA 34 – Autoland Fail

Flight Data Monitoring / SKY Airline ATA 35 – OXY PRESS

ALT_STD

OXY_PRESS

TAT

Flight Data Monitoring / SKY Airline ATA 35 – OXY PRESS

OXY-PRESS 1900 1800 psi 1800 OXY 1700 1600 1500 1400 1300 1200 1300 psi 1100 1000 900 800 700 600

PRESION DE OXY ENPSI DE PRESION OXY 500 400 300 200 100 0

Flights

Flight Data Monitoring / SKY Airline ATA 35 – OXY PRESS

Flight Data Monitoring / SKY Airline ATA 49 – Oil Temp

APU_RPM APU AUTO SHUTDONW HIGH OIL T°

163 °C APU_OIL_T°

Flight Data Monitoring / SKY Airline ATA 49 – Oil Temp

APU OIL COOLER CLOGGED AND POLLUTED

Flight Data Monitoring / SKY Airline ATA 32 – Brake TEMP

BRK_T°_1 Abnormal Indication

BRAKE_T°_4

BRAKE_T°_2

BRAKE_T°_3

BRAKE_T°_1

Flight Data Monitoring / SKY Airline ATA 32 – Brake TEMP

WIRING DAMAGE (conector)

Flight Data Monitoring / SKY Airline ATA 77 – Engine Vibration

BIRD STRIKE EVENT (MAX VIB 9,6) 9,6

VIB_N1_ENG2

VIB_N1_ENG1

VIB_N2_ENG2 VIB_N2_ENG1

Flight Data Monitoring / SKY Airline ATA 77 – Engine Vibration

FAN BLADE DAMAGE

Flight Data Monitoring / SKY Airline Questions…?

Flight Data Monitoring / SKY Airline Flight Data Monitoring

Flight Data Monitoring Comité FOQA_Abr_15