Department of Transport and Main Roads Volume 1 of 2

Department of Transport and Main Roads Volume 1 of 2 Letter of compliance Communication objective This annual report for the Department of Transport and 16 September 2011 Main Roads (TMR) details our progress in meeting the objectives of the TMR Corporate Plan 2010–2014 and achieving our vision of Connecting Queensland. The Honourable Craig Wallace MP Minister for Main Roads, We use this report to inform our diverse range of Fisheries and Marine Infrastructure stakeholders about our activities. In doing this, we not Level 13 Mineral House only ensure our legislative reporting obligations under 41 George Street the Financial Accountability Act 2009 and the Financial Brisbane Qld 4000 and Performance Management Standard 2009 are met, but we also strive to exceed them. Our 2009–10 annual report won a Silver award in the Australasian Reporting The Honourable Annastacia Palaszczuk MP Awards and the Best Government Department award in Minister for Transport and Multicultural Affairs the Queensland Public Sector Annual Report Awards. Level 15 Capital Hill Building 85 George Street This annual report is available on our website at Brisbane Qld 4000 www.tmr.qld.gov.au and in hard copy on request (via the contact details provided below). Dear Ministers A checklist outlining the governance, performance, reporting compliance and procedural requirements of the I am pleased to present the Annual Report 2010–11 Financial Accountability Act 2009 and the Financial and for the Department of Transport and Main Roads. Performance Management Standard 2009 is available on The report outlines our activities and achievements our website www.tmr.qld.gov.au. for the period 1 July 2010 to 30 June 2011. Stakeholder feedback is important to us and contributes I certify that this annual report complies with: to improving the value of future annual reports for our readers. We welcome your comments about this annual • the prescribed requirements of the Financial report and ask you to forward them to: Accountability Act 2009 and the Financial and Performance Management Standard 2009 Phone: +617 3306 7008 Fax: +617 3306 7548 • the detailed requirements set out in the Annual Email: annual.report@tmr.qld.gov.au Reporting Guidelines for Queensland Government Agencies 2010–11. Mail: Annual Report Department of Transport and Main Roads A checklist outlining the annual reporting requirements GPO Box 1412 can be accessed at www.tmr.qld.gov.au. Brisbane Qld 4001 Yours sincerely The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty understanding the annual report, you can contact David Stewart Translating and Interpreting Service National on 131 450 Director-General to arrange for an interpreter to effectively explain the Department of Transport and Main Roads report to you. This document has an information security classification of ‘Public’. © State of Queensland (Department of Transport and Main Roads) 2011 ISSN: 1837–2694 Monza Recycled is Certified Carbon Neutral by The Carbon Reduction Institute (CRI) in accordance with the global Greenhouse Gas Protocol and ISO 14040 framework. Monza Recycled contains 55% recycled fibre (25% post consumer and 30% pre consumer) and 45% elemental chlorine free pulp. All virgin pulp is derived from well-managed forests and controlled sources. It is manufactured by an ISO 14001 certified mill. i Department of Transport and Main Roads Annual Report 2010–11 Volume 1 of 2 Our performance: Our performance: 14 Highlights 26Objective 1 54Objective 2 Our performance: Our performance: Our performance: Objective 3 Objective 4 Objective 5 72 84 94 Our performance: Our performance: Objective 6 Objective 7 Corporate social responsibility 104 120 137 Contents i Letter of compliance 20 Financial summary 167 Appendix 4 Presenting the report to our Ministers Snapshot of our financial performance Reporting arrangements for Government Owned Corporations i Communication objective 24 Corporate plan Why we produce an annual report Transport and Main Roads Corporate Plan 168 Appendix 5 2010–2014 Camera Detected Offence Program 2 About us Who we are and what we do 25 Our performance 171 Appendix 6 Our performance against the Transport payments 6 Director-General’s report TMR Corporate Plan 2010–2014 David Stewart explains how we delivered 182 Appendix 7 on our priorities 137 Corporate social responsibility Committees and advisory groups Our governance practices 9 Natural disasters in 2010–11 – our 193 Appendix 8 response 155 Appendix 1 Overseas travel Performance statements 14 Highlights 197 Glossary Snapshot of our significant achievements 165 Appendix 2 199 Acronyms Legislation administered by the 16 Key trends department 200 Global Reporting Initiative index Figures demonstrating key trends 166 Appendix 3 202 Index 18 Toward Q2 Investments in controlled entities Leading by example to achieve 204 Figures index Queensland Government ambitions 205 Contact information Department of Transport and Main Roads Annual Report 2010–11 Volume 1 of 2 1 About us Section About us What we do Our vision The published budget for the Department of Transport and Main Roads (TMR) in 2010–11 was $3.7 billion for operating Connecting Queensland and $3.6 billion for capital to deliver a safe, efficient and integrated transport system for Queensland. Our purpose TMR administers 23 instruments of legislation (see page 165 for details). Plan, deliver and manage a transport Our organisation is structured to deliver efficient and system that connects Queensland effective services to our customers and stakeholders. We take pride in developing and delivering high-quality Our values services throughout Queensland. Our core business involves: Our customers, our people and our reputation • policy direction for Queensland’s transport system Our customers are at the heart of everything we do. • integrated transport planning We strive to listen, understand and deliver for all of our • land use and transport development assessment customers, whether they are the community, industry • road design, construction, maintenance and operation or our business partners. • providing essential transport infrastructure such as busways, cycleways, boat ramps and jetties Our people are hard-working and dedicated to the department’s success. Working together, we support • driver and boat operator licensing each other to achieve our vision. • vehicle and boat registration • public transport regulation and services (urban bus, Our reputation of going above and beyond is limousine, taxi, ferry, long-distance bus and aviation) demonstrated in the way we face many challenges • road, rail and maritime safety education – with spirit and determination. We work together to support Queensland by providing a safe, integrated • marine pollution prevention and response transport system. • intelligent transport systems • transport system security and disaster response These values are essential to achieving our vision and recovery operations of Connecting Queensland. • active transport options. 2 Department of Transport and Main Roads Annual Report 2010–11 Volume 1 of 2 About us Sir Leo Hielscher Bridges Our people Figure 1 – Our values – 2010 TMR staff survey results (%) The average number of full-time equivalent Our customers Our people Our reputation 100 employees over the 12 months to 30 June 2011 is 8898. Our people work in trade, professional, technical and administrative disciplines, across 19 regional offices, agree Strongly 19 divisional offices, 57 customer service 50 centres, 47 depots, 13 marine operations bases, eight state boat harbours, four traffic management centres, one marine simulator, one driver training centre, one museum, Strongly disagree Strongly two transit centres and two call centres. disagree Strongly 0 Our organisational climate People are valued ... Customers deserve ... Good relationshipsLeaders are ... inspire people ... TMR is committed to being an organisation We’re part of something ... We respect and supportFuture challenges ... will be ... that: Our workforce is empowered ... Professionalism and integrity ... • delivers great value to Queenslanders Data source: TMR All Staff Opinion Survey, 2010 • focuses on its customers and key Our customers stakeholders • Customers deserve our best efforts. • We’re part of something that creates real value for the community and all of our stakeholders. • is innovative and adaptable • Good relationships are the foundation for achieving great outcomes. • is a professional and united organisation Our people • is a great place to work. • Leaders enable people to do and be the best they can. • Our workforce is empowered to act within supportive guidelines. We are proud of our core values – our • People are valued for the contribution they make. • We respect and support each other and safety underpins everything we do. customers, our people and our reputation Our reputation – that guide the way we work as an • Future challenges will be met through innovative approaches and willingness to adapt organisation. to necessary change. • Professionalism and integrity applies to everyone, everywhere, all of the time. A majority of staff participated in our inaugural TMR All Staff Opinion Survey, providing valuable information about our organisation’s culture and climate. Overall, the survey results reflected a strong team spirit, Our stakeholders our commitment to health and safety, and the important role of our team leaders and supervisors,

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