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How to Talk WM We’Ve Done Before, One Thing Will Remain Consistent: a Priority to Serve Our Customers and Communities from Day 19 Helpful Reminders One

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How to Talk WM We’Ve Done Before, One Thing Will Remain Consistent: a Priority to Serve Our Customers and Communities from Day 19 Helpful Reminders One WELCOME to WASTE MANAGEMENT Table of Contents LETTER FROM 3 Letter from the CEO 4 Our Story 6 WM Commitments & Values THE CEO 7 WM Senior Leadership Team On behalf of our senior leadership team and 8 Employee Spotlights everyone in our organization, welcome to the WM family! As we begin this new journey, 10 Integration Journey I can’t help but think of the power driving our combined 11 A World-Class Integration company forward. We are now 50,000 strong and will 12 Did You Know... serve more than 25 million customers this year. What an amazing opportunity and responsibility to help our 15 WM Innovations communities thrive. While this merger is unlike anything 16 How to Talk WM we’ve done before, one thing will remain consistent: a priority to serve our customers and communities from Day 19 Helpful Reminders One. As long as we put people first – both our employees and customers – we’ll continue to see this business grow, and when our business grows, we’ll have an even bigger platform to deliver on our commitments to our communities and the environment.” - Jim Fish, President and CEO of Waste Management Legal Disclaimer: Employees covered under a collective bargaining ...we are now 50,000 strong and will serve more than agreement should refer to their 25 million customers this year. What an amazing opportunity. specific contracts for details on the terms and conditions of employment. 2 | YOUR WM EXPERIENCE YOUR WM EXPERIENCE | 3 1982 Waste Management becomes the 25 MILLION world’s largest waste disposal company, Corporate, environmental, OUR STORY municipal, commercial and industrial customers diversity and workplace awards: with more than $1 billion in sales. A glance at how we became North America’s Sector Leader – Dow Jones Sustainability Index, 2018 largest environmental solutions provider 50,000 A List Climate Leader – CDP, 2018 employees as North America’s largest Best for Vets Employers – Military Times, 2019 environmental solutions provider and recycler World’s Most Admired Companies – Fortune, 2019 1970s 100 Best Corporate Citizen - CR Magazine, 2019 Waste Management becomes a public $500M+ alternative technology investment in over company. 100 companies 2020+ Waste Management is 1893 marching forward in pursuit of A Dutch immigrant named a sustainable tomorrow. While Harm Huizenga begins we’re writing new chapters collecting trash in Chicago every day, we remain committed for a small fee. With little to our founding principle that more than a modest took us from the cobblestone wagon, he builds up a streets of Chicago to your reliable client base over street: to provide the most the years by effectively reliable service in the industry. managing the waste of an evolving society. 2010 2020 Waste Management Waste Management becomes the title welcomes ADS to sponsor of the create a world-class Phoenix Open. organization serving 1968 1998 customers and Harm’s grandson Wayne Huizenga and two Waste Management and USA communities across investors, Dean Buntrock and Larry Beck establish Waste agree to merge and North America. Waste Management with a vision to serve their relocate the new company’s community and a rapidly growing population. headquarters to Houston, TX. 4 | YOUR WM EXPERIENCE YOUR WM EXPERIENCE | 5 WM COMMITMENTS & VALUES WM SENIOR LEADERSHIP TEAM We’re Committed to We Value Inclusion Our People First: and Diversity: The proud, caring and resilient members of We embrace and cultivate respect, trust, the WM family are the foundation of our open communication and diversity of thought success. We commit to taking care of each and people. James C. Fish Jr. John J. Morris Jr. Devina A. Rankin other, our customers, our communities and President and Executive Vice President, Executive Vice President, Chief Executive Officer Chief Operating Officer Chief Financial Officer the environment. We Value Our Customers: We place our customers at the center of what we do and aspire to delight them We’re Committed to every day. Success with Integrity: Our success is based not only on the We Value Safety: results we achieve, but how we achieve We have zero tolerance for unsafe actions them. We commit to being accountable, and conditions and make safety a core value honest, trustworthy, ethical and compliant without compromise. Charles C. Boettcher Steven R. Batchelor Tara J. Hemmer in all we do. Executive Vice President of Senior Vice President, Senior Vice President, Corporate Development, Operations Operations We Value Our Environment: Chief Legal Officer We are responsible stewards of the environment and champions for sustainability. This is a great company with great benefits and great pay. There is room to grow and advance within this company. WM believes in technology and pushes it in daily operations.” Tamla Oates-Forney Nikolaj H. Sjoqvist Michael J. Watson ­­—Route Manager/District Manager II Senior Vice President, Senior Vice President, Senior Vice President, Chief People Officer Chief Digital Officer Chief Customer Officer 6 | YOUR WM EXPERIENCE YOUR WM EXPERIENCE | 7 EMPLOYEE SPOTLIGHTS Get to know some of your Waste Management colleagues and see how they live our values in the community. MEET RICKY MEET MICHELE A welder in Laurel, Delaware who forged a friendship with a local KFC employee who A dispatch manager in Houston, Texas who joined WM in 2011 as an outside sales has a rare, progressive disease that is gradually robbing him of his muscle function. representative. Before joining WM, she served in the Army for seven years. After high When he learned that his new friend’s leg brace needed repairs, Ricky used his school, Michele enlisted in the Army’s supply and warehousing specialist team. She worked talents to weld a buckle from a leather strap off a horse bridle so his buddy could her way up to Captain and Engineer Officer, and has carried that experience into her role stay mobile and exercise. Ricky later helped his friend fix the hand control and brakes with WM where she leads with the Army mantra of “mission first, people always.” that allow him to drive. “While there is always a job to be done, if you take care of and trust your team and co- “If I see somebody who needs a hand, I help them and carry on and go,” Ricky said. workers, you’ll always be successful,” said Michele. “I do what I can and carry on with my day-to-day. I don’t give it a second thought.” MEET JESUS A residential driver in southern California who was servicing a neighborhood on his route MEET BILLY when he noticed smoke from a nearby wildfire approaching the area. Jesus knew he had A residential driver in Kansas City who struck up a friendship with a customer who to warn residents, so he quickly began honking his horn to get their attention. He made has dementia after he saw her fall in her driveway. several passes throughout the area to ensure everyone was aware of the impending danger and vacated their homes. Later that day, a homeowner in the neighborhood The customer’s daughter installed a Ring security camera so she could keep an eye called in letting our team know about Jesus’ actions. on her mother and got an alert on her phone. To her surprise, she saw Billy holding her mother’s hand, walking with her up the driveway. “Your driver saved our lives,” said the customer.“ He waited until everyone was out of “I made it a point to make sure it wasn’t going to happen again, so I started taking their homes. That guy is our hero.” her cart back to her house,” Billy said. “I was just trying to take the trash back up there and get my hug, that’s it.” 8 | YOUR WM EXPERIENCE YOUR WM EXPERIENCE | 9 INTEGRATION JOURNEY A WORLD-CLASS INTEGRATION Today marks the beginning of our combined organization’s journey to serve customers and communities across KEY North America. We’re focused on minimizing any disruption to the business while learning from one another to create a truly dynamic company. Here is a preview of what that journey will look like over the next 12 months. WM MARKETS WI/MN/Dakotas South Atlantic Prior to Integration Integration of After Integration WM and ADS Florida IL/Missouri Valley Employees will be equipped Customers will continue MI/OH/IN with the right information to be serviced, all waste ATAK and tools to be and strong will be collected WPA/MD/WV/VA ambassadors of the WM employees will return Greater Mid-Atlantic brand and values. home safely. Pacific Northwest Leaders are aligned, New employees will Western Canada engaged and driving change feel that they are an Eastern Canada from both organizations. integral part of Northern CA Waste Management. Southern CA Employees understand what’s Four Corners Employees are changing and what’s not, proactively Texoma and any actions required. engaging in efforts to support Gulf Coast the new combined organization. New England Employees should know ADS CROSSOVER MARKETS what’s expected of them and kept up-to-date on integration process. [Waste Management] strives to provide a very safe place to work. Safety policies are followed to the letter and you never feel like you are in danger.” —Diesel Technician/Mechanic 10 | YOUR WM EXPERIENCE YOUR WM EXPERIENCE | 11 My experience at Waste Management was DID YOU KNOW... a great learning experience with room for advancement. It was all around pleasant • 12,040 members of the WM workforce have • With the energy generated by our landfill atmosphere from my fellow co-workers to the been with the company for over 15 years? gas-to-energy programs and our solar energy District Manager.
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