CDS.Texas Region 14

March 20, 2018

Region 14 Education Service Center 1850 Highway 351 Abilene, Texas 79601

Subject: Request for Proposal for Documents and Records Management Solicitation No. 01-18

Dear Sir or Madam:

Companion Data Services, LLC (CDS), a wholly owned subsidiary of BlueCross* BlueShield* of South Carolina, an independent licensee of the Blue Cross and Blue Shield Association, submits this response to Region 14 Education Service Center's (Region 14 ESC's) Request for Proposal (RFP) for Documents and Records Management Soticitation No. 01-18 to supply services in compliance with requirements.

CDS' proposed services and existing capabilities, including more than 2,000 IT professionals and 8,500 operations specialists, address the requirements, goals and objectives of Region 14 ESC and the National Cooperative Purchasing Alliance members. We have the infrastructure, systems, experience, training, financial strength, working capital, stability and procedures to meet or exceed members' expectations.

Ms. Lola Jordan, President of CDS, is authorized by the CDS board of directors to contractually obligate and negotiate contracts on behalf of CDS and sign and submit this RFP response. In addition, Ms. Jordan is the primary contact for all questions for clarification. Ms. Jordan's contact information is provided below.

Respectfully submitted, Lclfe~ Companion Data Services, LLC 1·20 at Alpine Road, Mail Stop AA-225 Columbia, SC 29219 Phone: 803-264-6141 Fax: 803-736-3420 Email: [email protected]

2401 Faraway Orive 12377 Merit Drive 5520 Research Park Drive, Suite 230 Columbia, SC 29219 Dallas, TX 75251 catonsville, MD 21228

CompanlonDataServiees.com 1 800·237·9922

Solicitation Number: 01-18 Region 14 Education Service Center Documents and Records Management Response to Request for Proposal

March 20, 2018

Region 14 Education Service Center 1850 Highway 351 Abilene, Texas 79601

This material is the confidential and proprietary product of Companion Data Services, LLC. Any unauthorized use, reproduction or transfer of these materials for purposes other than evaluation is strictly prohibited. © 2018 copyright of Companion Data Services, LLC. All rights reserved.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Table of Contents Table of Contents ...... i List of Figures ...... iii Acronyms ...... iv Executive Summary...... 1 1 Master Agreement / Signature Form ...... 3 2 NCPA Administration Agreement ...... 8 3 Vendor Questionnaire ...... 11 4 Vendor Profile ...... 14 5 Products and Services / Scope ...... 26 5.1 DocFinity ...... 26 5.1.1 DocFinity Core Module ...... 28 5.1.2 Additional DocFinity Modules ...... 28 5.1.3 Administration ...... 29 5.1.4 User Interface – Mobile Devices and Client Workstations ...... 30 5.1.5 Document Management ...... 31 5.1.6 eForms ...... 40 5.1.7 Business Process Management ...... 41 5.1.8 DocFinity Software Application Based Security ...... 43 5.1.9 Records Management ...... 43 5.1.10 Reporting and Analytical Capabilities ...... 45 5.1.11 System Integration and Interoperability Capabilities ...... 48 5.1.12 Public Access to Records ...... 50 5.2 DocFinity Deployment Models ...... 50 5.2.1 Traditional On Premise ...... 50 5.2.2 Software as a Service (SaaS) ...... 52 5.3 Professional Services ...... 53 5.3.1 General Approach to Configuration and Implementation ...... 53 5.3.2 Roles and Responsibilities ...... 54 5.3.3 Tasks ...... 57 5.3.4 Project Stages ...... 59 5.4 DocFinity Training ...... 60 5.5 DocFinity Documentation ...... 61 5.6 Warranty ...... 62 5.7 Business Process Services ...... 62 5.7.1 Paper Handling...... 62 5.7.2 Workflow Processing...... 63

Use or disclosure of the data contained on this sheet is 03/20/2018 subject to the restriction on the title page of this proposal. Copyright © 2018 Companion Data Services, LLC. All rights reserved. Page i

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5.7.3 Help Desk and Contact Center Outsourcing ...... 63 6 References ...... 64 7 Pricing...... 67 Introduction ...... 67 7.1 Implementation ...... 67 7.2 Licensing Options...... 67 7.2.1 Software as a Service ...... 67 7.2.2 SaaS Pricing Assumptions and Methodologies ...... 68 7.2.3 SaaS Licensing Option Product Descriptions ...... 69 7.2.4 DocFinity Maintenance for SaaS Deployment: ...... 69 7.2.5 DocFinity SaaS Deployment Models ...... 69 7.3 On Premise ...... 72 7.3.1 On Premise User Licenses ...... 72 7.3.2 On Premise Pricing Assumptions and Methodologies ...... 72 7.3.3 On-Premise Licensing Option Product Descriptions ...... 73 7.3.4 DocFinity Maintenance Services for On Premise Deployment: ...... 75 7.3.5 DocFinity Intelligent Capture for On Premise Deployment ...... 76 7.4 DocFinity Electronic Signature ...... 77 7.5 DocFinity Training ...... 77 7.6 DocFinity Professional Services ...... 77 8 Value Added Products and Services...... 78 8.1 Secure Hosting and Outsourcing ...... 78 8.2 Cloud Companion ...... 78 8.3 CDS Healthcare Payer Suite...... 78 9 Required Documents ...... 79

Attachments 1-6 referenced in this response volume are provided as separate electronic files.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

List of Figures

Figure 1 - SaaS Implementation/Production Organization Chart ...... 15 Figure 2- CDS Response Requirements ...... 22 Figure 3 - Additional Support Information for SaaS-Based Deployments ...... 23 Figure 4 - Additional Support Information for On Premise Deployments ...... 23 Figure 5 - DocFinity Functional Overview ...... 27 Figure 6 - Sample User Administration Panel ...... 30 Figure 7 - Sample Mobile Input Panel...... 30 Figure 8 - Sample Screenshot of Capture and Indexing ...... 35 Figure 9 - Sample Search Panel ...... 36 Figure 10 - Sample Checklist Search Panel...... 37 Figure 11 - Sample Document View with Annotation ...... 38 Figure 12 - Sample eForm Design ...... 40 Figure 13 - Process Designer Panel ...... 41 Figure 14 - Sample Workflow Job Panel ...... 42 Figure 15 - Records Management (Records Panel) ...... 44 Figure 16 - Records Management (File Plan Panel) ...... 44 Figure 17 - Sample Dashboard ...... 46 Figure 18 - Auditing (Document Activities Panel)...... 47 Figure 19 - Auditing (Search Documents Panel) ...... 48 Figure 20 - SaaS Deployment Summary ...... 52 Figure 21 - Professional Services Resources ...... 56 Figure 22 - SaaS Based Implementation Approach ...... 59 Figure 23 - Help Desk and Call Center Functions ...... 63 Figure 24 - SaaS Deployment Summary ...... 69

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Acronyms

API Application Program Interface AWS Amazon Web Services BlueCross BlueCross BlueShield of South Carolina BPM Business Process Management CAB Customer Advisory Board CDS Companion Data Services, LLC COLD Computer Output to Laser Disc COTS Commercial off-the-Shelf DMS Document Management System ECM Enterprise Content Management GSA General Services Administration HIPAA Health Insurance Portability and Accountability Act HSM Hierarchical Storage Management I/O Input / Output IT Information Technology LDAP Lightweight Directory Protocol NCPA National Cooperative Purchasing Alliance OCR Optical Character Recognition OIT Optical Image Technology, Inc. OS Operating System PM Project Manager POC Point of Contact R&D Research and Development RFP Request for Proposal SaaS Software as a Service SLA Service Level Agreement SQL Structured Query Language TSC Technology Support Center URL Uniform Resource Locator

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Executive Summary Companion Data Services, LLC (CDS), a wholly owned subsidiary of BlueCross® BlueShield® of South Carolina (BlueCross), an independent licensee of the Blue Cross and Blue Shield Association, understands the importance of, and has developed a solution to address, these National Cooperative Purchasing Alliance (NCPA) objectives:

• Allowing agencies to purchase on an as needed basis from a competitively awarded contract • Achieving cost savings of vendors and public agencies through a single competitive solicitation process that eliminates the need for multiple proposals • Providing a comprehensive competitively solicited Master Agreement • Combining the purchasing power of public agencies • Reducing the administrative and overhead costs of vendors and public agencies

Our Solution For this particular solicitation that specifically covers Documents and Records Management, we primarily propose our Enterprise Content Management (ECM) and Business Process Management (BPM) solution, powered by DocFinity®. Our solution is complemented by secure cloud hosting services and professional services provided by our own corporate resources based in the United States:

• DocFinity, the high-powered, next-generation ECM/BPM suite, is our own product; developed and maintained by our Document Management System division, Optical Image Technology, Inc. (OIT), also a wholly owned subsidiary of BlueCross. • We offer DocFinity through either: - A traditional on-premise software license - A Software as a Service (SaaS) which allows sensitive government data being hosted and secured by CDS, resulting in zero capital expenditure • We support our implementation projects with professional services to ensure success, provided by our U.S. based corporate resources with no outsourcing

In addition, we provided brief information about our corporate capabilities in:

• Secure hosting, outsourcing, managed services and cloud • Health care claims processing

More on Our DocFinity Product DocFinity, a commercial off-the-shelf software product (COTS), provides a high degree of configurability with no source code modification and offers sophisticated BPM and workflow features to automate functions. DocFinity is used extensively by government entities and higher education institutions at more than 200 installations country-wide and internationally. We also use DocFinity in our daily operations to process high volumes of business transactions involving many document types and highly sensitive, confidential health care data, in support of commercial, government and military plans.

Why Choose CDS? • We are reliable, financially strong and stable

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• We are a trusted government partner • We are experienced in service-based offerings • We build what we sell, using our U.S. based corporate resources with no outsourcing • We use what we sell in our own operations • We are responsible for the interoperability and performance of all solution components, under one service contract

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

Signature Form

The undersigned hereby proposes and agrees to furnish goods andfor services in strict compliance with the terms, specifications and conditions at the prices proposed within response unless noted in writing. The undersigned further certifies that he/she is an officer of the company and has authority to negotiate and bind the company named below and has not prepared this bid in collusion with any other Respondent and that the contents of this proposal as to prices, terms or conditions of said bid have not been communicated by the undersigned nor by any employee or agent to any person engaged in this type of business prior to the official opening of this proposal.

Prices are guaranteed: 120 days

Company name companion Data Services, LLC Address 1-20 at Alpine Road

City/State/Zip Columbia, SC 29219

Telephone No. 803-264-2300 ------Fax No. 803-264-2999

Email address [email protected] Printed name Roger Arguello Position with company VP, Chief Operations Officer AothoM"d,;gn'""" N 1 {u,j-•t/!o

Exceptions

Tab 1 _ Master Agreement General Terms and Conditions, Paragraph 12: . . b d h f th k · · t the Indemnity terms of Tab 1 - Master Agreement General Terms and Cond rbons, Paragraph 12 due to rea t o_ e ~~;u~:~:~~~:7n ':t,e provision. It is strongly recommended that CDS and NCPA work together in an effort to clearly define the cond1bons of this provision.

9 ~~s .;k;~~~~~~~~l!)::bm9~tt!,~t~f~~u i rements , Paragraph 3. CDS recommends that _the Contractor and Participati ng En tity negotiate a reasonable share of the costs incurred to verify compliance as directed 1n the Contractor ReqUirements document of the solicitation.

Matthew Mackel

Director, Business Development

PO Box 701273

Houston, TX 77270

April 2, 2018 Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

3 Vendor Questionnaire Tab 3 – Vendor Questionnaire

Tab 3 - Vendor Questionnaire

Please provide responses to the fo ll owing questions that address your compa ny's operations, organization, structure, and p rocesses fo r providing products a nd services.

+ States Covered ,- Bidder must ind icate a ny and all s tates where products and services can be offered. ,- Please indicate the price co-efficient fo r each state if it vari es.

~50 States & District of Columbia (Selecting this box is equal to checking all boxes below)

D Alabama D Ma ryland D Sou th Carolina

0 Alaska 0 Ma achu etts 0 Sou th Dakota

0 Arizona 0 Michigan 0 Tennessee

D Arkansas D Min nesota D Texas

D Ca lifornia D Mississippi O utah

0 Colorado D Missouri D Vermont

D Connecticut D Mo ntana O vi rgi nia D Delaware D ebra ka D Washington D Di trict of Co lumbia D evada D West Virginia D Florida D ew Hampshire D Wisconsin D Georgia D ew jersey O wyoming D Hawai i D ew Mexico O tdaho D ew York O lllinois D orth Caroli na D Indiana D orth Dakota

O towa O ohio

D Kansas D Oklahoma

D Kentucky D Oregon

D Louisiana D Pennsylvania

0 Maine D Rh ode Is land

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

~ All US Territories and Outlying Areas (Selecting this box i equal to checking all boxes below)

D American Samoa D Northern Marina Is lands

0 Federated States of Micronesia 0 Puerto Rico

0 Guam 0 U.S. Virgin Islands

0 Midway Islands + Minority and Women Bus iness Enterpr ise (MWBE) and (HUB) Participation ).. It is the policy of some entities participating in NCPA to involve minority and women busin ess enterprises (MWBE) and historically underutilized businesses (HUB) in the purchase of goods a nd services. Respondents shall indicate below w hether or not they are an MIWBE or HUB certified. Minority I Women Business Enterprise • Respondent Certifies that this firm is a MIWBE D Historically Underutilized Business • Respondent Certifies that this firm is a HUB D • Residency >- Responding Company's principal place of business is in the city of ___C_ o_l_u_m_b_i _a _~ State of SC + Felony Conviction No tice :.- Please Check Applicable Box; 0 A publically held corporation; therefore, this reporting requirement is not applicable. ~ I not owned or operated by anyone who ha been convicted of a felony. D Is owned or operated by the fo ll owing individual(s) who hasjhave been convicted of a fe lony :.- If the 3 rd box is checked, a detailed explanation of the names and convictions must be attached. • Dis tribution Channel ,.. Which best describes your company's position in the distribution channel: ~ Manufacturer Direct D Certified education/government reseller D Au thorized Di tributor D Manufacturer marketing through reseller 0 Va lue-added reseller 0 Other: ______+ Processing Information ).. Provide company contact information for the fo ll owing: Sales Reports I Accounts Payable Contact Person: Charlton Goodwin Title: Contract Administrator Company: Companion Data Services, LLC Address: 1-20 at Alpine Road, AF-789 City: Columbia State: _s_c______Zip: 29219 Phone: 803-264-2312 Ema i I: [email protected]

Use or disclosure of the data contained on this sheet is 03/20/2018 subject to the restriction on the title pagebJ10UG' of this proposal.803-'Se-c (},· LLC. All rights reserved. n J!(';' 2(; srb 'S 'S Page 12

'If~ Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

Purchase Orders Contact Person: Charlton Goodwin Title: Contract Administrator Co mpany: Companion Data Services, LLC Address: 1-20 at Alpine Road, AF-789 City: Columbia State: _s_c ______Zip: 29219 Phone: 803-264-2312 Email: [email protected] Sales and Mar keting Co ntact Person: ---'Og=u:::z:....:G::::e::..:l ______Title: Director, Commercial Business Development Company: Companion Data Services, LLC Addre s: 1-20 at Alpine Road. AF-790 City: Columbia State: _.:.s..:cc______Zip: 29219 Phone: __80_ 3-_ 2_64-_ 5_09_1_____ Email: [email protected]

• Pr icing Information )- In addition to th e current typical unit pricing furnished herein, th e Vendo r agrees to offer all future product introductions at prices that are proportionate to Contract Prici ng. If answer is no, attach a statement detailing how pricing for CPA participants would be ca lculated for futu re product introductions. ~ Yes 0 o )- Pricing submitted incl udes the required NCPA administrative fee. The CPA fee is c lculated bas ed on the invo ice price to the customer. ~ Yes 0 o )- Vendor will provide additio nal disco unts for purchase of a guaranteed quantity. ~ Yes 0 o

• Cooperatives )- List any other cooperative or state co ntracts currently held or in the process of securing.

Cooperative/State Agency Discount Expires Annual Sa les Offered Volume

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

4 Vendor Profile Tab 4 – Vendor Profile

Company’s official registered name: Companion Data Services, LLC (CDS)

Brief history of your company, including the year it was established: Companion Data Services, LLC (CDS), a wholly owned subsidiary of BlueCross BlueShield of South Carolina (BlueCross), an independent licensee of Blue Cross and Blue Shield Association, delivers secure IT and business process services.

The DocFinity solution suite, the application software component of our proposed solution is developed by Optical Image Technology, Inc. (OIT), our document management system (DMS) software development division. CDS and OIT have been in a continual business relationship since 2005.

• CDS, a wholly owned subsidiary of BlueCross, in business since 2005 • OIT, a wholly owned subsidiary of BlueCross, in business since 1986 • CDS’ and OIT’s shared corporate parent, BlueCross, in business since 1946

Our corporate structure has annual sales of approximately $6 billion and employs more than 10,500 professionals of which approximately 2,000 are in the Information Systems area.

CDS is a privately held company. In today’s world of mergers and acquisitions, we feature a strong and stable corporate structure to ensure that the operations and stakeholders of our customers are not negatively affected as the result of such transactions. Our business status, financial strength and operating philosophies allows flexibility in making long-term business decisions to best support customers without regard to:

• The quarterly financial pressures of public commercial companies • Short-term financial concerns of small, start-up companies

We have the infrastructure, systems, experience, culture, financial strength, working capital, stability and procedures to meet or exceed our customers’ expectations.

Company’s Dun & Bradstreet (D&B) number: 362904331

Company’s organizational chart of those individuals that would be involved in the contract:

Executive Team: Lola Jordan, President, CDS Ron Prichard, President, OIT DocFinity Jim Dotson, Vice President and Chief Financial Officer, CDS Roger A. Arguello, Vice President and Chief Operating Officer, CDS William F. (Fred) Rowell, Vice President and Chief Technology Officer, CDS Robert (Bob) Gac, Vice President and Chief Business Solution Officer, CDS

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Project Organization Chart: Our proposed organization is shown in Figure 1.

Figure 1 - SaaS Implementation/Production Organization Chart

Corporate office location: I-20 @ Alpine Road, Columbia, SC 29219, USA

List the number of sales and services offices for states being bid in solicitation:

• Dallas, Texas (CDS office) • Baltimore, Maryland (CDS office) • State College, Pennsylvania (OIT office)

List the names of key contacts at each with title, address, phone and e-mail address:

Response to Request for Proposal Key Contact: Name, Title: Lola Jordan, President, CDS Address: I-20 at Alpine Road, Columbia, SC 29219, USA Phone: 803-264-6141 Email: [email protected]

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Sales Point of Contact: Name, Title: Mr. Oguz Gel, Business Development Director, CDS Email: [email protected] Address: I-20 at Alpine Road, AF 790, Columbia, SC 29219, USA Phone: 803-264-5091 Email: [email protected]

Please use this email address, to be activated upon award; will be specifically used and monitored for this contract: [email protected] for the fastest response to inquiries.

Define your standard terms of payment: NET 30 (payable within thirty days of the invoice date). However, payment terms may be negotiable for government and non-profit organizations.

Who is your competition in the marketplace? From the perspective of document and records management software products only, we recognize numerous competitors worldwide. However, considering the functionality, user-friendliness and robustness of the product as well as our corporate strength and financial stability, the number drops significantly.

From the perspective of hosting and cloud services only, we recognize numerous competitors worldwide. However, considering the following points, the number of competitors drops significantly:

• Our security posture • Your sensitive government data being hosted in the United States • Our use of only corporate resources with no outsourcing • Our several major federal government contracts • Our government expertise

Overall, we recognize only a few competitors, if any, who:

• Offer their own software product • Provide customer support by their own employees • Host and secure sensitive government data in their own data centers • Operate the hosting environment by their own technical staff without outsourcing, under one comprehensive service contract while still possessing a comparable level of financial strength, stability and reliability

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

What differentiates your company from competitors?

Reliable, Stable Vendor: As previously state, CDS is a privately held company. In today’s world of mergers and acquisitions, we feature a strong and stable corporate structure to ensure the operations and stakeholders of our customers are not negatively affected as the result of such transactions. Our business status, financial strength and operating philosophies allow flexibility in making long-term business decisions to best support customers and business partners without regard to:

• Quarterly financial pressures of public commercial companies • Short-term financial concerns of small, start-up companies

Financial Strength: The financial stability of our parent company, BlueCross, is on record. In December 2017, A.M. Best reaffirmed our A.M. Best rating of A+ (Superior). One of the few companies nationwide to achieve this distinction, this year marks the sixteenth consecutive year that BlueCross met this high standard. For the latest ratings, go to www.AMBest.com.

Trusted Government Partner: We are a trusted government partner, currently holding many federal, state and local government contracts. Our Columbia, South Carolina, data center processes nearly 1.5 billion health care claims supporting commercial, government and military plans each year. Since 1986, DocFinity has been installed in 237 customer accounts, translating to more than 3,500 server licenses, serving more than 150,000 concurrent users and managing billions of documents daily. Many government, education and commercial entities use DocFinity. We have customers located in 43 states and the District of Columbia. DocFinity customer retention rate is more than 98 percent year after year.

Service-based Approach: As part of a large-scale information technology (IT) organization, rather than a software reseller, we so not sell software and hardware, unless specifically requested by the customer. Our primary focus is to support our valued customers with our service-based solutions and operational capabilities. We establish and build long-term, strong partnerships with all customers.

We Are Not New in Software as a Service (SaaS) or Cloud-based Offerings: Rather than reactively trying to meet the requirement by placing our software in a public cloud provider’s infrastructure, we are proactive in this market by supporting our SaaS-based DocFinity customers:

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• Primarily in our own data center that possesses health care class security • Alternatively in Amazon Web Services (AWS) Infrastructure

Our SaaS offering is secure, cloud-based, mature and proven. All managed services including security and administration are performed by our corporate employees regardless of whether we are using our Columbia, South Carolina, Data Center or AWS Infrastructure.

You Interact With the Actual Developers: We are not a reseller. We offer our own product, developed by our Document Management Software Development division, OIT. All of our projects required the installation of ECM/BPM systems which included software, implementation, data migration, training, maintenance and support performed by our corporate resources. Our solution, based on feedback provided by the DocFinity Customer Advisory Board (CAB), which feeds into research and development (R&D) and product enhancements, is built from the ground up on a modern, flexible, scalable platform by us, instead of acquiring parts from other companies and patching into the core product. We build everything, therefore, we are the ones who make and meet commitments in product development and upgrade roadmap.

All Under One Contract – Full Accountability: Our SaaS pricing model includes ongoing technical support for any and all components of our solution: application software, database, server operating software and server and storage hardware. We are responsible and accountable for maintenance, repairs, warranty, security, anti-virus protection, backup and restore and disaster recovery related to any server-level hardware or software. Moreover, we are responsible for the interoperability, compatibility, supportability and life cycle management of any server-level hardware or software component of our solution. We take entire ownership, under one contract, with a single 24/7/365 point of contact, leveraging our own corporate resources and no outsourced partners.

Professional Services: Our subject matter experts have years of experience with similar implementations, complementing capabilities of our products and ensuring a functional fit. We have specific knowledge in the public sector and will discuss your business, offer best practice alternatives and convey our experience towards a streamlined, automated and efficient operational solution. All services including compliance, security, performance and infrastructure are performed by our corporate employees, legal U.S. residents.

No Outsourcing: We do not outsource any research, development, coding, staging, testing, implementation, consulting and training or support tasks to any entity outside our corporate structure, including inshore, near shore or off shore.

High-Powered, Next-Generation Software Suite: DocFinity, a COTS product, provides a high degree of configurability with no source code modification and offers sophisticated BPM and workflow features to automate functions. For an overview of DocFinity, refer to Attachment 1, ECM BPM/Workflow Records Management. For detailed information, see Tab 5, Products and Services / Scope

Training and Documentation: Our comprehensive training curriculum helps customers to take full advantage of the software features and learn to use each module as effectively and efficiently as possible. We only use our certified corporate instructors, based in the United States — no exceptions.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

We maintain and publish thousands of pages of formal documentation which are available to DocFinity users online.

Our No Surprises Product Pricing: Pricing is fixed, based on concurrent users. We offer unlimited named users. The number of users accessing DocFinity at the same time depends on the number of licensed concurrent users. There are no surprises regarding pricing:

• No additional fees for the number of scanners, scanning workstations or scanning users • No additional fees for administrative users, power users or users with update capability • Options, available at additional costs, are identified and unit costs included in the proposed price list

Total Cost: We work hard to keep costs and expenses at a practical minimum, unlike other companies who accomplish this through onshore, offshore or near shore outsourcing, we only use our U.S. based corporate resources. We are committed to our customers’ success and minimizing waste. We believe we are at an aggressive and competitive price point. We offer an aggressive and competitive price point. We review our cost structure and pricing models to remain competitive and will work with you during contract negotiations, regarding pricing and payment terms. For the convenience of government entities, our prices are published in our General Services Administration (GSA) Schedule 70 contract. Our SaaS pricing provides the best value to our customers at competitive rates.

Describe how your company will market this contract if awarded. We will market this contract if awarded by:

• Advertising our National Cooperative Purchasing Alliance (NCPA) contract award on the CDS company web site at companiondataservices.com and encourage potential government customers to use NCPA, as done with the GSA Schedule 70.

• Advertising our NCPA contract award on the DocFinity product web site (DocFinity.com) with a link to the CDS web site and encourage potential government customers to use NCPA.

• CDS Contracts department, a unit dedicated to managing government contracts in our finance organization will regularly monitor NCPA web site for bids coming up.

• Informing NCPA members, when responding to their Requests for Information and RFPs, that the NCPA contract can be used for purchasing.

• Advertising in social media including LinkedIn to promote awareness for government customers towards efficiencies by being an NCPA member and thereby taking advantage of this contract.

• Promoting and hosting helpful, informative webinars to the entities permitted to purchase under the contract award.

• Promoting and hosting informative Lunch & Learn events for those entities permitted to purchase under the contract award.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• Promoting our DocFinity user conferences to those entities permitted to purchase under the contract award and extend invitations to them to attend our user conferences.

Describe how you intend to introduce NCPA to your company: We have defined processes in our Contracts department to manage and monitor contracts similar to the NCPA, due to our large-scale federal contracts. Our Contracts department, in our Finance Organization, and Business Development and Marketing departments developed a culture of successfully managing similar government contracts. We hold many federal and state Indefinite Delivery, Indefinite Quantity contracts.

In addition to establishing a business relationship formally through the above mentioned protocols, we will actively promote our products and services for the NCPA to be well informed of the value and benefits we have to offer by:

• Promoting and hosting helpful, informative webinars to the entities permitted to purchase under the contract award. • Promoting and hosting informative Lunch & Learn events for those entities permitted to purchase under the contract award. • Promoting our DocFinity user conferences to those entities permitted to purchase under the contract award and extending invitations for them to attend our user conferences.

Describe your firm’s capabilities and functionality of your on-line catalog / ordering website: Our products and solutions include: • Enterprise Content Management (ECM) and Business Process Management (BPM) and Records Management solutions powered by DocFinity • Secure hosting, cloud and managed IT services • Value-added services include Disaster Recovery, Technology Support Center, Privacy and Security, Mainframe Elimination, Data Center Replacement and Alternate Site • Enterprise health care claims processing services powered by Companion Data Services Healthcare Payer SuiteSM

Our GSA Schedule 70 Contract has been in effect and published on the GSA Web Site since 2012. Government customers contact us directly to quickly receive a quote based on their project needs. A meeting for an accurate configuration of a quote reflecting actual need is beneficial for most government customers.

Describe your company’s Customer Service Department (hours of operation, number of service centers, etc.): The CDS Technical Support Center (TSC) help desk is located in Columbia, South Carolina. It operates 24/7/365, with a monitored web submission process for customers to submit issues and open tickets. Technical support representatives answer calls and work with the customer to quickly resolve issues. A designated point of contact (POC), technical support representative is assigned to each customer to track and manage tickets. Supporting your technical support representative is a team of engineers to address severe issues. The Support Engineer team works with your help desk representative to ensure fast service and to develop and maintain trouble shooting utilities and programs. Procedures exist for issue escalation to other internal teams such as development, testing and professional services.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

We do not outsource our customer support or help desk operations to any entity outside our corporate structure. All support is provided by our U.S. based corporate employees. We assume that in normal operation, a majority of the day-to-day questions or requests at the end-user level, including but not limited to password resets through the Active Directory, would be handled by the customer’s IT staff.

Figure 2, CDS Response Requirements, depicts a typical response and resolution time chart for generic use in incident reporting. The chart is provided for problem reporting only, providing an answer to a question may take a shorter time. We will work with the customer to modify these response times or other proposed Service Level Agreements (SLAs) to comply with the customer’s requirements, laws or terms and conditions not in your best interest.

Response Time Severity / Priority Levels Resolution Path / Goals (Escalation) Standards CDS begins continuous work on the problem; a customer resource must be available to assist with problem determination. CDS and the customer work together to determine if the problem is a product defect or environmental, network, hardware or configuration change. We will exhaust all resources to expediently 1 – Severe determine the problem, inclusive of the use of CDS responds within The system or major application is down or remote support tools and deploying staff to the one hour to the initial seriously impacted, users cannot log in and customer’s site. When system being down has issue submission. there is no reasonable workaround available. been determined to be product defect based, we will provide our best effort for workaround or installation of a previous functioning version of product so that the system is back up and running within 48 hours. At that point, CDS and the customer will reclass the issue as a high priority and then follow the appropriate high-priority criteria detailed below. 2 – High CDS will provide our best effort for a workaround The system or application is moderately or fix within 10 business days, once the problem affected due to product defect and not CDS responds within is reproducible. We may choose to incorporate product design. There is no workaround four business hours. the resulting fix in a future release of the product available or the workaround is cumbersome where practical. to use. 3 – Medium The system or application issue is not critical. The system has not failed. The issue has been CDS will provide best effort for a workaround or identified as product defect and not product fix within 30 business days, once the problem is CDS responds within 24 design. The product defect does not hinder reproducible. We may choose to incorporate the business hours. normal operation or the situation may be resulting fix in a future release of the product temporarily circumvented using an available where appropriate. workaround. This is a feature failure with an existing and convenient workaround.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Response Time Severity / Priority Levels Resolution Path / Goals (Escalation) Standards Resolution of problem may appear in future release of software where practical. If the enhancement request is deemed to require 4 – Low custom programming, CDS will engage the Noncritical issues, general questions, CDS responds within 48 customer in a process of specification, resulting in enhancement requests or the functionality business hours. a custom programming specification document. does not match documented specifications. This document will define the need, customer responsibilities, what CDS will provide as a solution and how and an estimate on the time and cost required. Figure 2- CDS Response Requirements

Figure 3 - Additional Support Information for SaaS-Based Deployments, provides additional information about our support services for a SaaS based deployment.

As needed throughout the lifetime of the SaaS-based contract at no additional cost to the customer.

Because the application software will reside on the server platform we provision and operate in a On-Site Support SaaS-based implementation, there will be almost no need for on-site support after the go-live date. (SaaS) On-site support will only be provided in cases where the issue could not be resolved at the server level. All on-site support will be provided by our corporate employees, usually based in Pennsylvania or South Carolina.

Throughout the lifetime of the SaaS-based contract at no additional cost to the Customer.

We maintain a fully staffed, large-scale Technical Support Center (TSC) using state of the art tools Telephone including Computer Telephony Integration, Interactive Voice Responder and web chat technologies. Support We do not outsource our customer support or help desk operations. (SaaS) The TSC operates 24/7/365 to support government and commercial customers. The TSC assists millions of end-plan-member, business and government users. We support government and commercial contracts with strict SLA requirements. There is no scheduled downtime. Provided throughout the lifetime of the SaaS-based contract at no additional cost to the Customer, unless an additional feature is requested.

In a SaaS-based implementation, the customer will not pay for any future DocFinity upgrades, bug Future Upgrades, fixes or product enhancements unless an additional feature is requested. Our commitment extends Bug Fixes, beyond the DocFinity application software; it covers any server-level software including the operating system, database, runtime modules, drivers and firmware. Patches and • In a SaaS-based implementation, we will ensure that the customer uses the latest official Product release of each server-level software component that is supported and proven, tested and Enhancements approved to be interoperable. (SaaS) • In a SaaS deployment, we will deliver on a schedule consistent with the final service level obligations defined in the final contract.

For all other software or hardware components of our solution, such as the database and operating system, we will follow the original manufacturers’ upgrade and update schedules.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Support Provided CDS is fully responsible throughout the lifetime of the SaaS-based contract.

for Third party CDS assumes full responsibility of any server-level component of the solution proposed including third Solutions party software and hardware products (if any) throughout the lifetime of a SaaS-based service (SaaS) contract. We will be the main point of contact for any support-related task or request. Figure 3 - Additional Support Information for SaaS-Based Deployments

Figure 4 - Additional Support Information for On Premise Deployments, provides additional information about our support services for an on premise deployment (DocFinity Server software installed on the customer’s servers).

As needed, as long as there is an annual DocFinity maintenance contract is in effect.

Because we have the capability to access and diagnose issues (based on and subject to the customer’s security settings and permissions), there will be almost no need for on-site support after the go-live On-Site Support date. (On Premise) On-site support will only be provided in cases where the issue could not be resolved at the server level. All on-site support will be provided by our corporate employees, usually based in Pennsylvania or South Carolina. As needed, as long as there is an annual DocFinity maintenance contract is in effect.

We maintain a fully staffed, large-scale Technical Support Center (TSC) using state of the art tools Telephone including Computer Telephony Integration, Interactive Voice Responder and web chat technologies. Support We do not outsource our customer support or help desk operations. (On Premise) The TSC operates 24/7/365 to support government and commercial customers. The TSC assists millions of end-plan-member, business and government users. We support government and commercial contracts with strict SLA requirements. There is no scheduled downtime. Future Upgrades, Bug Fixes, Provided without any additional cost, as long as there is an annual DocFinity maintenance contract is in effect, unless an additional feature is requested. Patches and

Product As long as there is an annual maintenance contract in effect, the Customer will not pay for any future Enhancements DocFinity upgrades, bug fixes or product enhancements unless an additional feature is requested. (On Premise)

Support Provided CDS is fully responsible as long as there is an annual DocFinity maintenance contract is in effect.

for Third party CDS assumes full responsibility of any server-level component of the solution proposed including third Solutions party software and hardware products (if any) as long as there is an annual maintenance contract is in (On Premise) effect for those products. We will be the main point of contact for any support-related task or request. Figure 4 - Additional Support Information for On Premise Deployments

Application Software Upgrades and Enhancements As explained, we will deliver future upgrades, bug fixes and product enhancements within the scope of our SaaS subscription model or annual maintenance agreement with no additional charge. We want to emphasize that because we are the developer, we make and meet commitments regarding the product’s future roadmap and follow a product development roadmap.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

DocFinity was built from the ground up on a modern, flexible, scalable platform so it can meet the needs of small departments to global organizations. None of the DocFinity components were acquired from other vendors.

DocFinity provides two major releases per year with interim patch releases when necessary.

All DocFinity research and development (R&D) and testing are performed at OIT’s U.S. headquarters including the R&D functions located in State College, Pennsylvania. R&D initiatives are also performed through CDS’ and BlueCross’ corporate resources in Columbia, South Carolina. These initiatives pertain to heavy volume, load-based performance testing and product enhancement requests.

DocFinity is a customer-driven application. We continue to poll and inform customers on product roadmap and ask for enhancement requests through a variety of methods. Below are such processes in place, supporting product development:

• Customer Advisory Board (CAB): The DocFinity CAB feeds into R&D and product enhancements. We log and track all general enhancement requests made by customers that are not contracted as special efforts or customization. This log is reviewed in conjunction with the development cycle. We work to incorporate requests that make sense in relation to a specific development effort/cycle. Some requests start as ideas or concepts that we develop and seek validation from our customer base. Seventy percent of all enhancements or new feature requests flow from the DocFinity customer base and 30 percent from DocFinity R&D.

• DocFinity Users Conference: This conference is scheduled approximately every 18 months and attended by users and academia, with keynote speakers from various U.S. geographical areas. Individuals exchange ideas to enrich processing and to do more with deployment. The next DocFinity Users Conference is scheduled to take place on May 14-16, 2018, in Annapolis, Maryland.

• DocFinity Newsletters: We release newsletters to the DocFinity user community to inform them of new enhancements and case studies, tips and tricks, trade show events and new customers. In addition, special messages are transmitted regarding new releases and patches.

Green Initiatives: Being a wholly owned subsidiary of a large scale health insurance company, we have taken major steps in significantly reducing carbon footprint, reducing waste, conserving energy and ensuring efficient computing. With no exception, all network providers of BlueCross are enrolled in the provider portal to electronically submit and check status of their claims and payments. All network providers receive their payment through ACH/electronic fund transfer, thereby, eliminating the need to print paper checks. Health plan members are encouraged to use an electronic membership card and enroll to receive electronic Explanation of Benefits documents. These initiatives reduce paper use and help energy conservation by minimizing usage of high-speed printers, scanners, inserters and sorters in our operations center.

Our wellness initiatives for customers (health insurance contract holders and their dependents) as well as our employees promote walking and climbing stairs, which have a symbolic effect on actual energy usage, but creates significant awareness on this issue.

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In all of our office locations as well as data centers, heating, ventilating and air conditioning systems are properly and carefully maintained per the manufacturers’ recommendations to ensure lowest energy consumption possible.

Due to intensive virtualization in our data centers, we have consolidated our server platforms (Including mainframes) which resulted in reduction of the number of physical computers, thereby, declining energy consumption.

DocFinity feeds green initiatives helping organizations go paperless. Our products deliver the ability to automate business processes and conduct business digitally eliminating the costs of printing and paper. In addition to the green initiative benefits realized by going paperless, you are lowering costs and gaining efficiencies.

Vendor Certifications: Not applicable.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5 Products and Services / Scope Tab 5 – Products and Services / Scope It is our intent to make DocFinity, our Enterprise Content Management (ECM) and Business Process Management (BPM) and Records Management solution available through this contract. In this tab, we provide information on:

• DocFinity (application software) • DocFinity Deployment Models – On Premise and Software as a Service (SaaS) • Professional Services for a successful, effective implementation of DocFinity • DocFinity Training • DocFinity Documentation • Warranty • Business Process Services

The solutions and services we introduce in this response address the following needs:

• Enterprise Content Management • Document Management • Document Imaging • Business Process Management • Workflow • Records Management with Legal Hold • Data Backup and Recovery (application-driven and as a service) • Web-Form Software (eForms and portal) • Mobile Device Support • Records Storage • Secure Shredding

5.1 DocFinity The application software component of our solution, DocFinity, is a high-powered, COTS product, flexible and ready to be configured as your DMS with no programming or source-code modification. This integrated, web-based solution was built using powerful, cross-platform enterprise server technology that brings performance to a new level. With its flexibility and ease of configuration, DocFinity can be implemented by any document intensive line of business.

What is the business benefit for the customer? The flexibility and configurability of DocFinity allows it to serve many purposes

such as: • Document management system • Business process and workflow management system • Enterprise content management system • Case management system

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• Records management system • Engineering document management system

DocFinity is a next-generation Enterprise Content Management (ECM) and Business Process Management (BPM) suite. It goes beyond traditional document imaging and database systems to offer increased efficiency, flexibility and scalability. The integrated, web-based software was built using powerful, cross-platform enterprise server technology that brings performance to a new level. With its flexibility and ease of customization, DocFinity can be implemented by any document or information intensive industry. Figure 5 is a depiction of the functional overview of the DocFinity solution.

Figure 5 - DocFinity Functional Overview

DocFinity delivers:

• Powerful document management: Efficient and customizable electronic document management including scanning, importing, uploading, indexing, searching, full-text searching, viewing, document versioning and markup. • Business process management: Design, execute and monitor business processes that manage the flow of work, documents and data including integration with other business applications. • A cross-platform suite: Runs on Windows and Linux operating systems. DocFinity supports the most widely used databases such as Microsoft’s Structured Query Language (SQL) server and Oracle and client browsers like Internet Explorer, Firefox and Safari. • Enterprise scalability: Equally efficient whether used by a small office, department or large enterprise. DocFinity supports creating nearly limitless document types and metadata and options for scaling server, database and repository resources. • Integration capabilities: Uses servlets and web service calls based on the Apache CXF Web Services Framework for every application function and user action. It publishes the Application Programming Interface (API) for client use. DocFinity can integrate with existing line of business applications and work behind the scenes, while end users work with familiar applications.

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DocFinity also offers the Uniform Resource Locator (URL) API as a zero programming integration alternative. • Simplified installation and administration: Offers one-main installation and an intuitive, browser-based administration interface. • Intuitive web interface: Users access DocFinity through a browser, using an easy-to-learn interface featuring customizable workspaces, dynamic feedback and online help.

5.1.1 DocFinity Core Module DocFinity Enterprise Core provides the product suite’s foundation and base system which includes:

• Searching: Enables keyword searches for intuitive inquiry of active databases and archives. • Indexing: Categorizes information for quick and easy search and retrieval of documents. • Viewing: Provides instantaneous, on-screen visibility for single documents or complete files. • Administration: Gives the customer complete control over access, task assignment and monitoring, load balancing and security from a single, intuitive interface. • Scanning: Converts paper documents to digital files to ease handling, speed processing and save space. • Import: Includes object, index and email importers that automate importing of virtually any file type directly into the system or a workflow process including other DMSs. • Print Server: Enables the printing of multiple stored documents without having to open them, reducing network traffic and increasing productivity. • Versioning: Tracks changes to documents, files, metadata and markup, preserving the history and evolution of a document and allowing reversions to previous versions. • Office Integration: Integrates DocFinity and Microsoft Office for Word documents to be imported to DocFinity and to open documents stored in DocFinity in Word. • Application Program Interfaces (APIs): Allows all attendant systems, applications and data sources to interface with DocFinity.

Additional details about the functionality outlined above are provided in subsequent sections.

5.1.2 Additional DocFinity Modules Additional DocFinity modules that complete the solution stack are provided below. These modules are offered in the SaaS (Software as a Service) subscription as DocFinity Full Suite at no additional charge. When a customer selects an on premise deployment, they are offered as optional, separately priced components:

• DocFinity Exporter: Takes user-defined collections of documents and extracts files and associated database records that identify those documents. The extracted content, written to the network folder or CD or DVD drive of choice, can be used to transfer document collections to third parties and other systems.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• DocFinity Connect: Calls documents from the database and integrates DocFinity into the customer’s line of business applications without programming. • Print to DocFinity: Indexes documents into the DocFinity repository from their native applications by selecting DocFinity’s PDF Printer. The PDF copy then opens for you to provide indexing metadata according to a preselected indexing scheme. • BPM Workflow: Standardizes and expedites processes by pushing and pulling data and files from email, voice mail, faxes and administrative systems to people and systems. You can easily design and modify robust workflows through the intuitive drag-and-drop, point-and-click designer. • Enterprise Search: Queries the repository for text matches in non-text file formats such as PDF, TIFF, HTML and JPEG. Locates structured and unstructured data in files and other documents and combines keyword and full-text searching. • eForms: Lets users design simple and complex electronic forms. It allows forms to automatically trigger new workflow processes on submission and to be integrated into existing websites, portals or other systems and software. • DocFinity Hierarchical Storage Management (HSM): Processes requests to retrieve, store and move data from multiple storage devices. This module has tools for data migration, prefetching (caching) and automatic purging of outdated, useless documents. It supports a range of media including magnetic drives, optical drives and jukeboxes. DocFinity HSM can be used for off-site, live backups and full redundancy of data in separate locations. • Records Management: Creates clear, auditable trails of evidence for every process performed on records in the system. Groups related documents into record series and provides mechanisms to automate management in basic retention policies. This includes rules to map records to retention policies, approval process or record disposal and rendering records in non- editable formats. Provides advanced retention policies including legal hold. • Dashboard: Offers a clear picture of how the system is working and a business process is functioning through comprehensive metrics of performance.

5.1.3 Administration DocFinity is a configurable enterprise suite that makes system configuration and maintenance straightforward and intuitive. All system setup and configuration are performed in DocFinity Administration. The interface guides administrators through setup from top to bottom, through repositories, users, groups, document classification, data setup and BPM. Administrators can manage multiple instances of DocFinity on different servers from one location in central administration. Figure 6 depicts one easy to use tool available in DocFinity Administration. Administrators can easily import and export the system settings, importer configurations and business process designs between DocFinity instances such as from a testing system to a production system. Figure 6 shows a sample user administration panel.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Figure 6 - Sample User Administration Panel

5.1.4 User Interface – Mobile Devices and Client Workstations DocFinity is 100 percent web based and can be accessed by mobile devices and desktops. The user interface adapts and scales to the device. No application is required. The user accesses DocFinity through a device browser, and DocFinity runs in the browser. This provides mobile functionality without the overhead of downloading an application. Figure 7 denotes a sample mobile input panel.

Figure 7 - Sample Mobile Input Panel

What is the business benefit for the customer? • DocFinity was built using the latest technology and architecture, resulting in

all business processes defined/configured for the customer being accessed simply, uniformly and intuitively. • Users needing access to different business processes do not need to learn different user interfaces because our offering encompasses flexible configuration of the same system for each process. • There is no need to install, support or maintain any additional software component on client workstations or mobile devices. This eliminates the day-to-day issues caused by another piece of software residing on another piece of hardware.

Please refer to Attachment 2, DocFinity on Mobile, for more information.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5.1.5 Document Management The DocFinity suite includes powerful document management capabilities including scanning, uploading, importing, indexing, versioning, searching and markup to manage the flow and storage of documents and data. The document management system is customizable. Administrators set up unique categories, document types, metadata and indexing rules that correspond to your business needs.

5.1.5.1 Capture DocFinity enables enterprise-wide setup to automate capture processes and systematize scanning and indexing while allowing designated users to upload and index documents quickly.

SCANNING Capturing documents as stable electronic media is a crucial step in the ECM process. DocFinity supports the most common industry scanning standards, TWAIN and Kofax supported scanning. Through its built in interface, DocFinity allows Windows workstation users to scan from a local workstation through a simply installed scanning integration component that allows the DocFinity web application to communicate with a local scanner driver. Windows and MAC workstation users can bypass DocFinity’s built-in scanning interface and scan in documents using a scanner’s native interface.

The scanning workspace offers convenient features that allow users to easily work with documents:

• Administrators can create scan profiles that specify scan settings by document type to ensure consistent scan outcomes • Security can be assigned to scanned batches • Scanned pages in a batch can be reordered • Scanned pages can be combined into documents • Multipage documents can be separated into pages • Pages can be rotated and resized • A batch of documents can be partially indexed on scanning with the category and document type • Documents can be scanned to an external directory or server for preprocessing or to accommodate network security

What is the business benefit for the customer? • DocFinity minimizes the software to be installed, supported and

maintained on client workstations, which currently perform scanning. • The end users can continue to use their current scanner’s native interface. • Scanned pages can be easily and intuitively manipulated at the user level.

UPLOADING A comprehensive ECM system lets users conveniently capture documents for storage in the DMS. DocFinity allows users with granted rights to upload documents and files to the system from their own

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal workstations and index them. DocFinity comes with Print to and Send to capabilities, enabled by the same simply installed integration component that enables scanning.

What is the business benefit for the customer? These upload features enable the users to efficiently and accurately capture

their documents and data at the point of interaction: • Upload and index any document to DocFinity from any interface users are familiar with. • Print to DocFinity allows users to convert a file to PDF from any application such as Microsoft Office and index it in DocFinity. • Send to DocFinity allows users to send a file or an entire folder in their native format from supported applications such as Microsoft Office or Windows Desktop and index them in DocFinity.

IMPORTING DocFinity features powerful importers to automate the capture of enterprise content: Email Importer, Object Importer, Index Importer and Computer Output to Laser Disc (COLD) Importer. An importer monitors a watched directory for incoming files such as index files, email, web submissions, COLD- Enterprise Report Management reports or output from other business applications. Importers can be scheduled to run at specific times such as off-peak hours or in accordance with a business schedule. All importers can be set up with detailed rules to filter what is imported and to assign indexing based on conditions. Indexing information for imported documents can be automatically populated by data sources for third party databases or applications. Imported documents can be sent directly into a business process. Importers feature options to fine tune the way documents are processed and rendered for optimal performance.

• Email Importer: An invaluable tool for capturing the most difficult content to manage. According to the Association for Information and Image Management (AIIM), “Email is still out of control, with 55 percent of organizations having little or no confidence that important emails are recorded, complete and retrievable.” With the increasing pressures for corporate records management, due to regulatory compliance requirements, email capture is more important than ever. DocFinity's Email Importer is easy to configure, featuring the abilities to import the email body and attachments, to set up white and black lists of email addresses to monitor and to construct filters for importing and indexing. • Object Importer: A flexible tool for importing items from a monitored directory. It can be used for one-time file conversion such as to bring all stored documents into the DocFinity system. Object Importer can be used for ongoing importing of any type of files and documents from a watched directory such as web submissions or other line of business application output. • Index Importer: Similar to Object Importer, Index Importer monitors a watched directory and can import records from tab-delimited files into DocFinity and index their data. • COLD Importer and Report Importer: Enables the capture, compression, indexing and storage of computer-generated reports from legacy systems. These importers work with other DocFinity report management products like DocFinity Archive that can capture print streams in American Standard Code for Information Interchange and Extended Binary Coded Decimal Interchange Code for simple line reports and advanced print streams like IBM Advanced Function

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

Presentation, Xerox Metacode/Dynamic Job Descriptor Entry, Postscript/PDF and Point Cloud Library for more detailed and formatted statements, bills and invoices. Report Importer automatically indexes reports based on the report metadata associated with the report. COLD Importers import reports and convert them to PDFs or plain text files according to a user- created script.

What is the business benefit for the customer? In addition to providing the flexibility to import documents and files

into DocFinity, the set of import functions can trigger a business process based on a document that is created on another system. It is even possible to trigger a business process in DocFinity based on: • A document or file that is placed on a specific folder • An email message that is sent to a watched email address • An entry, document and file submitted through a web portal or mobile device

INTELLIGENT CAPTURE Adding DocFinity Intelligent Capture to your solution eliminates manual indexing and the chance for human error. As the customers are usually tasked with accomplishing more with fewer resources, this technology frees up staff for more meaningful work. This means increased turnaround time, better client services and ensures information accuracy.

DocFinity Intelligent Capture goes beyond traditional zonal and template-based Optical Character Recognition (OCR) capabilities. The software’s intelligent recognition functionality extracts information and adapts to changes in individual documents, structured and unstructured and auto classifies and auto populates fields associated with the document type. Data matching criteria in the system triggers workflows and pushes information to other systems. As the document enters into DocFinity, retention rules are applied to the lifecycle of the document. The room for error during these steps is drastically reduced and standardization upheld.

Key features include:

• Extracts content eliminating or drastically reducing the need for manual entry • Launches workflows and business processes based on extracted data • Offers intelligent recognition with the ability to learn where data is held in specific documents • Eliminates the need for designing templates or identifying zones • Extracts lengthy detail from line items • Automatically classifies large groups of documents held in a folder or scanned without presorting

Refer to Attachment 3, DocFinity Intelligent Capture, for additional information.

What is the business benefit for the customer? DocFinity Intelligent Capture integrates seamlessly with all DocFinity

modules including Records Management, ensuring that retention plans are applied accordingly. As a result, accurate information is available

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immediately to the customer’s employees, departments and external stakeholders. • Variety of incoming documents such as invoices, forms, expense statements, vouchers, applications, claims, appeals and remittance advices to the same mailbox are immediately imaged and imported without manual classification. There will be no need to: - Specify a particular P.O. Box number for each document type or filing - Manually separate documents that are incoming to the same P.O. Box number, based on the type, into different batches prior to scanning • DocFinity Intelligent Capture will: - Auto-classify the document or group of documents - Extract metadata buried in the document to auto-populate indexing fields - Trigger relevant workflows/business processes, based on the document type detected and metadata such as Social Security Number, subscriber-ID, member-ID and employee- ID automatically extracted - Feed data to other systems

5.1.5.2 Indexing Electronic documents are only useful to the extent that they can be easily found and retrieved. DocFinity features a comprehensive indexing component customizable to provide dynamic validation and user feedback, ensuring that documents are indexed correctly. For example, if an indexer enters a date out of the permitted range, an onscreen alert notifies them. Indexing can be automated through the importing and scanning processes and configured with data sources to pull in associated data from third party applications or databases. Indexing requirements and validation can be uniquely configured per each document type to meet your business needs. Figure 8 is an example of an indexing screen shown in the document viewer.

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Figure 8 - Sample Screenshot of Capture and Indexing

What is the business benefit for the customer? • Business transactions and data for processes will be integrated into one

cohesive system under a holistic approach. • Required fields for each process will be cross-checked against others during the implementation, process design and configuration phase, while working closely with the customer. • Indexes, metadata and search methodologies are thought and designed together, eliminating discrepancies, misalignments and inconsistencies among record types used in different business processes. • A single view of an individual, bringing up all the records of the same person based on a common index, depending on the security and feature rights settings of the employee performing the inquiry.

5.1.5.3 Searching Retrieving documents is easy, intuitive and secure. DocFinity returns documents to users based on the document types they have permission to access. Document access is further controlled by specific metadata values or ranges and by permissions for specific actions such as view, deletes or override redactions. Administrators can customize searches in these ways:

• Searches can be designed based on commonly used categories and document types such as claims applications. For example, Error! Reference source not found., is configured to display a list of employees missing a specific document on file. • Searches can be designed as customizable forms called template searches to prompt users through the search process such as for client account information and to drill down through a configured hierarchical folder structure to browse for documents.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

• Stored procedures searches offer a way to customize searching against the DocFinity database. Administrators can store and run reports against the system for business process statistics or user audits. • Checklist searches lets you manage multiple related documents and track their status in the system such as whether all required documents for an application, enrollment or claim are processed. For example, Figure 10 - Sample Checklist Search Panel, below shows that a packing slip is missing; therefore, a payment process cannot proceed.

Figure 9 - Sample Search Panel

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Figure 10 - Sample Checklist Search Panel

What is the business benefit for the customer? • A variety of search options can be set up based on the customer’s business

needs of a certain role. • All search options are defined in the security settings based on roles. • The checklist search allows examiners to visually check or run reports based on whether required documentation has or has not been submitted to proceed with a task. For example, an effective checklist search can be defined for enrollment, finance or accounting clerks to enable them to examine what is submitted and missing to proceed with the relevant business process.

5.1.5.4 Full-Text Searching In addition to standard search functions, DocFinity features a Full-Text Search component, which extends search capabilities to the full-text content of documents. Enterprise Search is an additional module, which runs on its own server to maximize indexing and search performance. Administrators specify which document types in the system should be full-text indexed. Those documents can be processed by the OCR server and then indexed by Enterprise Search. Users can then search the full text of documents for a name or key word. Enterprise Search returns all instances of the term, highlighted in the full text. The ability to locate structured and unstructured data contained in PDFs, TIFF files and other documents can streamline efficiency and improve processing turnaround. Full-Text Searching improves access to unindexed data, reducing indexing overhead. In addition, Full-Text Searching dramatically improves the capacity to respond to e-discovery requests. By enabling searching directly into document contents, DocFinity takes access to document information to a new level.

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What is the business benefit for the customer? • If the text in question is not indexed as a metadata item, it is still possible to

perform a search. This is helpful for customer service clerks and agents to pull up information when the stakeholder can only provide limited information. • Even if the documents subject to search have not originally been recognized through the OCR process, it is still possible to search for their content later.

5.1.5.5 Document Viewing, Annotation, Markup and Redaction Document images need to be viewable in a variety of formats to meet your varied business uses. With enterprise scale scanning and indexing, documents must load and be viewable quickly, so thumbnails and document previews are available. Documents, such as Microsoft Office files, can be viewed as PDFs to enable cross-platform compatibility. Documents, images and other items, such as audio and video files, feature the option to open in the file's native application. Users can view document images using a full-featured image editor with the ability to perform annotations and markup such as highlighting, footnotes and redactions. Figure 11 depicts the annotation feature. Users can also use standard stamps, such as Approved or Rejected and custom stamps, as done in paper-based work. Once the redaction or annotation is completed, the document is saved in the system. Although the original document is never modified, the security settings can be adjusted to allow certain users to view or print only the annotated/redacted version. Permission to view documents is restricted or granted based on the security settings applied to each document type.

Figure 11 - Sample Document View with Annotation

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What is the business benefit for the customer? Viewing and redaction features eliminate cumbersome and time-consuming manual processes.

For example, instead of going through a multi-step process involving: • Accessing scanned documents containing sensitive data like payments • Searching for specific items from several hundred entries and printing certain document pages • Redacting portions of the paper copies • Scanning documents and placing them on a shared drive

An employee can: • Search, retrieve and view the document • Redact the document with standard and custom stamps directly on the screen, using enhanced features as done in paper-based work while not modifying the original document • Save the redacted version into DocFinity, allowing certain users to see the redacted-version only, based on role-based security settings

5.1.5.6 Document Versioning and Editing DocFinity offers robust support for document versioning in which all iterations of a document are retained. Accurate version records of documents are crucial to business cases when past versions need to be retained and accessible such as changes to contracts and insurance policies. Versioning tracks any changes to an electronic document and its metadata including markup and redactions. Versioning can be applied to individual document types and security measures extend fine-grained control over who can create, view and go back to past document versions. Users with permission can check out a document for editing or revision, and administrators can review and manage documents that users’ access to edit. All changes to a document and its metadata are tracked by user and date. Authorized users can revert documents to a prior version. DocFinity accurately manages business documents that evolve over time.

5.1.5.7 Document History Accountability for actions involving documents and data is a crucial component of a document management. DocFinity conveniently puts a document's history at your disposal. Authorized users can access an entire document's history record including when it was acquired and indexed and each time it was viewed, annotated, versioned, output or reindexed.

5.1.5.8 Hierarchical Storage Management DocFinity Hierarchical Storage Management (HSM) allows administrators to automate the lifespan of documents. With HSM, administrators can set up rules to process documents based on a schedule such as moving documents to an archive or backup storage, sending documents into a business process or purging documents completely from the repository or database. HSM allows managers to customize the retention and destruction of documents and data according to regulatory guidelines. Automating document storage, backup and destruction will help optimize repository and database resources such as movement of records from expensive, fast storage to more cost-effective, long-term storage options. Plug-ins can be created to add any type of scheduled batch functionality needed.

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5.1.5.9 Printing and Faxing DocFinity enables enterprise-scale printing and faxing so these operations can be handled in the ECM system. Users can conveniently print documents while indexing, searching or working a business process, and documents are sent to the print/fax queue to be managed, enabling high-volume printing. As with all DocFinity documents, user printing and faxing access is controlled by feature rights and security, only users with the appropriate permissions can output documents.

5.1.6 eForms The DocFinity eForms module enables capturing data in simply created, structured forms customizable in design and behavior. Forms are created by administrators in the Form Designer, which features an intuitive interface with drag-and-drop functionality for adding form components to the canvas. Forms can be designed to display dynamically depending on the data entered and can feature multiple steps to be completed by different users or depending on different conditions. Forms can execute a variety of actions on submission from sending dynamic email messages, generating PDF form versions, storing data and starting a business process.

Users can complete forms in DocFinity and receive and complete forms through a business process job. DocFinity forms and data can be indexed, searched and retrieved like other documents and forms can be assigned and monitored in DocFinity Administration. Refer to Figure 12 - Sample eForm Design.

Figure 12 - Sample eForm Design

DocFinity eForms offer options that enable integration. Forms can be linked to external data sources to automatically populate with existing data. On submission, forms can trigger running a stored procedure or sending data to an external database. Users external to DocFinity can access and complete forms

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal using the DocFinity interface. External access to eForms offers a powerful way to integrate with public- facing web pages and applications to capture data and enables self-service by users.

What is the business benefit for the customer? • Enables users to submit and track information such as reports, requests and

orders. The submittal might, but does not have to be complemented by supporting documentation. • eForms can trigger a business process on the entity that receives submitted information, with or without supporting documentation. • Information on an eForm can be converted to PDF for viewing and printing, appearing similar to what the users are used to seeing.

5.1.7 Business Process Management DocFinity’s BPM is fully integrated with the ECM system to manage the flow of documents, data and work. According to a recent AIIM business survey, 49 percent of respondents agreed that "Finding the information I need to do my job is difficult and time consuming." DocFinity BPM solves the information gap by automatically delivering documents and information directly to the people who need them.

5.1.7.1 Process Designer DocFinity BPM expands workflow capabilities to include a full-featured, web-based Process Designer with the capability to document and model business processes. Business process analysts gather information about processes, designing at a high level how those processes work with a diagram that speaks to managers, decision-makers and technical administrators. The Process Designer lets the diagram be configured into an executable model, regardless of whether or not it is related to documents. The Process Designer offers zero programming requirements and convenient features like an intuitive interface, annotations, drag-and-drop functionality and libraries to save configured process components for reuse. A sample view is provided in Figure 13

Figure 13 - Process Designer Panel

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Business process models can incorporate these technical features:

• Assign user tasks and monitor completion • Enforce deadlines and processing times • Create customized forms, prompts and instructions for workers • Determine routing and tasks based on conditions and data • Configure distribution based on users' group memberships, roles, workload, attendance and other rules • Schedule job distribution around business hours, business holidays, shifts and attendance • Integrate with third party applications automatically during a process by running executables, URLs and web services or by populating data from external databases or applications • Run database stored procedures to access stored and automated business transactions • Generate and send emails containing dynamic information to workers, managers and clients • Automate document indexing • Versioning for process models that are saved, activated and modified

5.1.7.2 Job Assignments DocFinity business processes are web based. Users access their business process job assignments, complete with task lists and user instructions, in the DocFinity interface. Users check out and work on jobs, viewing documents and data and when they are complete, the business process executes to the next step. Business processes can integrate with other document management features for indexing, searching, viewing, annotating, printing and emailing documents. Business processes can start automatically when documents are imported or indexed into the system. A sample Workflow Job panel configured for payment processing is provided in Figure 14 - Sample Workflow Job Panel.

Figure 14 - Sample Workflow Job Panel

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5.1.7.3 Monitoring DocFinity BPM provides robust monitoring tools for tracking business processes as they are running, for administrators to view and adjust process instances in progress. Monitoring issues warnings for process errors and tracks which business processes are active, how many instances of a process are running, what stage of execution has been reached and what documents and variables are handled by a process.

5.1.8 DocFinity Software Application Based Security Securing data is a crucial aspect of regulatory compliance as mandated by laws like Health Insurance Portability and Accountability Act (HIPAA), Family Educational Rights and Privacy Act and Sarbanes- Oxley. Guaranteeing audit trails over who has access to documents and data is an important component of corporate accountability. DocFinity offers a number of security features to control who sees and modifies documents and data.

• Feature Rights control which groups of users can use specific application features and functions such as searching, scanning, indexing and administration. • Document Security determines which groups of users have access to each document type. • Permissions control which groups of users can perform specific actions per document type such as viewing, deleting, seeing markup, updating data or overriding redactions. • Filter Security limits document access and permissions for a document type according to specific data values or ranges. • Batch Security sets user access security over unindexed documents and files. • Assigned Searches grant specific searching capabilities and rights to specific groups of users and return only the documents to which users are granted access. • Restore and Purge functionalities enable backup options by administrators for user-deleted documents and allow only an administrator to permanently delete a document in accordance with compliance requirements.

In addition to these security features, DocFinity BPM’s ability to streamline and automate business processes allows the customer to increase control over access to documents and data.

DocFinity audits all changes involving documents, data and user activities including system administration actions. Audit records confirm the validity of audit trails. Aided by a detailed audit guide, administrators create customized audit reports from the database.

In addition to the security in the application, DocFinity can be run on HTTPS to provide encryption and secure communication for sensitive data.

5.1.9 Records Management The DocFinity Records Management module allows the customer to comply with internal record retention policies and government regulations and ensures records needed for legal cases are not disposed of prematurely. Representative views of this module are shown in Figure 15 and Figure 16.

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Figure 15 - Records Management (Records Panel)

Figure 16 - Records Management (File Plan Panel)

Records Management automates retention based on your policies. Custodians approve record disposal and legal hold allows e-discovery compliance. Clear, auditable trails reveal who touched what and when and rendering records in non-editable formats keep sensitive information safe.

The Records Management module is integrated with the core engine. It provides full-featured Records Management functionality including:

• Automated record classifications

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• Configurable retention scheduling • e-discovery compliance • Record disposition through custodian approval (requires Workflow) • Automated record disposition without custodian approval • Legal hold configuration options

DocFinity Records Management creates clear, auditable trails of evidence for every process performed on every record in the system. It groups related documents into record series and provides mechanisms to automate the management of document lifecycles.

Records Management has four major components:

• Record Retention: Every document has a useful lifespan. After which, the document becomes a liability. Record Retention lets users create retention policies that specify the useful lifespan of each document type. These retention policies define how to dispose of documents when their useful life has exceeded. The disposition process for a document no longer required can be automated or set to require approval of a designated user, called a custodian, through Records Management or a BPM process. • File Planning: Lets you create and enforce your over-arching plan for records management of the records stored in DocFinity. • Record Search: Lets users search beyond the current version of each document into all document versions and the history data that makes up the record account. This allows a custodian to find every instance of any record, even obsolete versions, when putting records on hold due to a lawsuit or other legal matter. • Legal Case Support: When documents are needed for a lawsuit or other legal action, documents and records relating to the case can be put on Legal Hold to prevent them from being disposed of either manually or as part of an automated record retention schedule. Legal Case Support helps users find those documents and any other related materials and flags them so they are not purged until they are not required. With Legal Case Support, users can easily export records for use in the case.

What is the business benefit for the customer? • Provides the customer with the tools and controls for classifying, archiving,

preserving and destroying records. • Records management facilitates the efficient and economical control of records and information created, received, used and kept. • Provides the controls and automation required to manage large record volumes from creation to transfer to archives for permanent retention or other final disposition DocFinity Records Management.

5.1.10 Reporting and Analytical Capabilities The architecture and technologies behind DocFinity allow the application suite to be flexible and scalable to suit your business needs. Open database structure is published for custom reporting and

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal programming. The following information provides additional details on DocFinity’s reporting tools and features.

DASHBOARDS DocFinity Dashboards is an integrated, out-of-box design and reporting tool that visually provides reports, charts and graphs with no programming required. Third party reporting tools can leverage DocFinity's API and direct database connection. All of the information about documents, auditing, system state, workflow and more can be accessed for reporting. Combining meaningful reports using DocFinity and third party data and is a key benefit of Dashboards.

The Dashboards module provides system usage and workflow statistics in a graphical presentation. You can design and view all types of charts to display information about your DocFinity instance, the documents within, BPM data and any data you have access to through a data source. Because you can use Dashboards to monitor any data accessible through a data source including data outside of DocFinity, dashboards can serve as your view into your entire organization.

With Dashboards you can visually see how your business is running, enabling you to proactively avoid bottlenecks and productivity losses. With real-time monitoring capabilities, Dashboards lets you see where workloads are light or overloaded. It also monitors importers and your servers and repositories. It can be used to gain insight into other business systems. An example of a DocFinity dashboard is depicted in Figure 17.

Figure 17 - Sample Dashboard

We simplified the development of dashboards so business users can focus on presentation without SQL knowledge. For example you can:

• See how systems and repositories are keeping up with your processes: Performance issues can be tied to bogged-down systems, over-used importers, over-worked servers and full repositories. Dashboards show you how these elements are functioning to be proactive about future needs or to make simple changes to expedite processes. • Identify bottlenecks within your processes in real time: Dashboards gives you a here-and- now view of what is being accomplished. You can compare today’s activities with those of the past month. You will identify when productivity is slow or efficient, see the reason and know where to modify your processes based on this information.

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• Drill down into charts and graphs for further details: Whether you are monitoring DocFinity or another system, you can drill down into charts and graphs to view details like individual staff productivity or the time of day your importer experiences issues. You can even drill down to a URL, allowing you to view a specific document or launch the job queue in question. These details help your staff to identify and address concerns.

Please refer to Attachment 4, DocFinity Dashboards, for more information.

CUSTOM REPORTING DocFinity Dashboards provides configurable reporting of the system. In addition, the database is fully documented with a data dictionary. With that knowledge, you can use a third party reporting tool against the database such as Crystal Reports for your reporting requirements.

AUDITING DocFinity audits all document and data changes and user activities including system administration actions. Audit records confirm the validity of audit trails. Aided by a detailed audit guide, administrators can create customized audit reports from the database according to your needs. Sample screen shots of the Document Activities and Search Documents panels are shown in Figure 18 and Figure 19.

Figure 18 - Auditing (Document Activities Panel)

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Figure 19 - Auditing (Search Documents Panel)

5.1.11 System Integration and Interoperability Capabilities DocFinity integrates with line of business applications and legacy systems. DocFinity supports integration by using service-oriented architecture, a standardized but flexible system design, leveraging web services and servlets to create loosely coupled and interoperable services. With the proper integration, DocFinity disappears behind the scenes, operating as the ECM and BPM engine that processes documents and data.

The customer may have a unique combination of software, line of business applications, databases and communication technologies, a successful ECM solution must be flexible to integrate with a broad range of existing applications and data. Integration is one of DocFinity's strengths, enabled by these capabilities:

• Obtain external data: To capture data and minimize processing, DocFinity offers many ways to obtain existing, externally stored information. Importers, indexing, electronic forms and business processes can be configured to connect with external databases or applications and to obtain indexing data automatically, minimizing staff time and ensuring accuracy. • Search linked data: User searches can link to external data sources to return information not stored in DocFinity, helping the customer reduce data duplication and storage space. Search results can display dynamic and up-to-date external data alongside DocFinity data in the same search interface. • DocFinity URL API: The URL API offers an out of the box tool for integrating DocFinity with other applications. Using simply written URL queries, another application can link directly to a DocFinity document or function. • Web Services API: DocFinity's architecture is web-services based, and the complete public API is published for the customer to use. With customized integration, users can work in

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familiar applications while DocFinity operates behind the scenes. DocFinity disappears into the background, with operations tightly tied to another product's interface through web services, yet continues to function as the ECM engine handling documents and data. • BPM integration: The business processes routing documents, data and tasks to workers offer many options for setting up integration with other business data and applications such as: - Start business processes that are triggered automatically by external events or applications such as by importing, email or web services. - Web service tasks can connect a business process to an external or DocFinity web service and enable dynamically communicating data and executing operations. - Run executable tasks automatically start and send data to another application on the server or a user's workstation from within a business process. - SQL data sources enable communication with an external database during a business process. - Run stored procedure tasks automatically runs business transactions on a database. - Run URL tasks let a user or server connect to a URL to access documents, data or web services. • Integrate with users' daily document tasks: DocFinity makes handling documents easier for users with Office Integration. Users can access DocFinity directly in Microsoft Word to download documents and upload and index documents. Users can also send and index documents directly from an open application or file directory using Print to DocFinity and Send to DocFinity. Integrating with familiar tools means users can manage DocFinity documents in their normal work stream. • Managing users and security: Users can be handled using existing systems and security. Synchronizing with a Lightweight Directory Protocol (LDAP) server such as Microsoft's Active Directory. This means existing user accounts can be tied to DocFinity and updated without administrator overhead. Kerberos authentication and trusted authentication, using a single sign-on server, can also be used to leverage existing resources, avoid redundancies and speed user access. • Zero-programming integration: DocFinity Connect is an integration tool that lets users scrape data from another application using a configurable Hot Key. Information can be sent to DocFinity or the URL API with a keystroke. • Custom integration: Indexing is another integration component that implements a standard plugin framework customizable for a wide range of indexing scenarios such as for specific security or communication protocols. Our experienced Professional Services department is available to develop custom integration programming for the customer’s unique environments.

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What is the business benefit for the customer? Our professional services experts work with the customer in refining existing

processes to take advantage of the technology towards effectiveness. This work may include a complete rewrite of certain processes for example:

• Replacement of email with clearly defined workflows. • Potential elimination of spreadsheets and manual entries. • Elimination of manual scanning. • Replacement of manual entries by automatically sending data to or receiving data from legacy systems. • Automatic generation of periodic reports. • Should the customer need to retain existing spreadsheets and email messages; for example, to remind users about an upcoming task or as backup, DocFinity helps by interfacing these applications. It can automatically create or update a record on or read a record from them. If the customer sees any benefit to integrate legacy systems including email and spreadsheets to DocFinity instead of eliminating them, this will still result in significantly improved accuracy and effectiveness.

5.1.12 Public Access to Records DocFinity is already a 100 percent browser-based product, developed in HTML5. Therefore, the functionality of being accessed over the web by authorized users already exists and provided out-of-the box currently.

Currently under development, and scheduled for release in late 3rd quarter of 2018, we will release a new module which expands our sharing capabilities to include more “portal” like features that can serve as a public gateway but will also provide workflow tasking, documents, forms and integrations with other systems. The Public Gateway/Portal will provide external access to users not registered in your system, the Gateway/Portal Server will be capable of living outside of your firewall, and the Gateway/Portal will support multi-factor verification.

5.2 DocFinity Deployment Models CDS offers two options for consideration by the customer regarding licensing and use of DocFinity:

5.2.1 Traditional On Premise We offer the option to select DocFinity software licenses and maintenance contracts for on-site installation, using the customer’s server and network infrastructure. CDS would of course, fully support the customer with installation, configuration and training and professional services.

Following aspects need to be considered for on premise deployment:

• Network security: Network security is dependent on the customer environment, policies and practices • Data security: Encryption and security of the data is dependent on the customer’s standards, environment and policies.

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• Redundancy: Redundancy is dependent on the customer environment including but not limited to the policies, strategies, practices and the extent that the customer wants to invest in the acquisition, maintenance and operation of the software and hardware tools that provide redundancy. DocFinity is supported on most industry-standard hardware and software platforms that could be configured for high levels of availability. • Database maintenance: Maintenance tasks to be conducted by the customer are subject to the requirements of the database management software chosen. DocFinity supports Oracle and Microsoft SQL Server. • Application maintenance: DocFinity does not have any specific requirements for application- level maintenance tasks to be performed by the customer. An annual software maintenance contract is highly recommended to receive support including updates and upgrades. • Application software licenses: Customer selecting on premise deployment can purchase licenses for additional, separately-priced, additional DocFinity Modules (see Section 5.1.2, Additional DocFinity Modules) that complete the solution stack after the DocFinity Core Module (see Section 5.1.1, DocFinity Core Module) is installed.

System requirements for an on premise deployment are summarized below:

• Supported operating systems: - Microsoft Windows Server 2008 R2 (64 bit)* - Microsoft Windows Server 2012 (64 bit)* - Microsoft Windows Server 2012 R2 (64 bit)* - Red Hat Enterprise Linux 6.7 (64 bit) * Non-GUI Server Core version not supported.

• Hardware requirements: - Up to 25 users (workgroup): single server with a Quad Core server processor, a 64 bit Operating System (OS) and 4GB RAM - 25 to 100 users (enterprise): two servers with Quad Core server processors, a 64 bit OS and 8GB RAM - For more than 100 users: consult with CDS Professional Services

• Supported Databases - Microsoft SQL Server 2012 SP2, 2014 - Oracle, using the WE8MSWIN1252 Character Set: 11g, 12c

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5.2.2 Software as a Service (SaaS) This option is the customer’s use of our service-based approach, SaaS deployment with the following attributes:

• Zero capital expenditure: SaaS option requires no capital expenditures by the customer to purchase server hardware or server software licenses • Zero maintenance cost: Maintenance for all server-level components of the solution is included in SaaS subscription • Lower Personnel Expenses: The role of a database administrator, network administrator and a system administrator is either very limited or not necessary • Full Suite included: Additional DocFinity modules which are separately priced on an on premise deployment are offered at no additional charge within the SaaS subscription. • Flexible licensing: The number of licensed users can be increased or decreased on a monthly basis with sixty days’ notice following implementation. Figure 20 is an overview of the solution components provided by CDS, and devices and connectivity provided by NCPA members.

Companion Data Services Provides The Customer Solution Components Services for all Solution Components Provides Application Software • Provisioning • Hosting Server Hardware • Installation Server Operating System • Maintenance • Personal • Support Server Data Base computers • Upgrades • Mobile devices Server Data Storage (starting at • Updates • Scanners 1TB) at unlimited Input / Output • Warranty • Printers requests • Repairs • Compatible web • Operations browser • Monitoring • Internet • Physical security connection Server Application Software Storage • Data security including anti-virus protection as needed • Data backup • Disaster recovery • Performance tuning

Figure 20 - SaaS Deployment Summary

We offer two SaaS deployment choices:

Private cloud: Customer’s data is hosted in the HIPAA-compliant Companion Data Services Columbia, South Carolina. The SaaS subscription fees include unlimited Input / Output (I/O) requests. Due to federal contracts, our Columbia data center has achieved:

• Federal Information Security Management Act (FISMA) High Rating • HIPAA Compliance • International Organization for Standardization (ISO) 9001:2008 Certification

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• Statement of Auditing Standards (SAS) 70, Statement on Standards for Attestation Engagements (SSAE) 16, Service Organization Controls (SOC) 2 Audit Compliance

Public cloud: Customer’s data is hosted in an Amazon Web Services facility in the United States. Amazon Web Services I/O fees are directly reflected to DocFinity users as a pass-through.

5.3 Professional Services DocFinity is a complete COTS product which will meet your requirements out-of-the-box, with no customization through source code modification. DocFinity is simply configured by the user, based on the customer’s unique needs.

However, we firmly believe that the type of support you receive is as important as the software you implement. We have been providing support to DocFinity customers for over 30 years. We partner with our customers to find the best ways to meet their needs and provide them with the individual attention they deserve. That is why we consistently retain more than 98 percent of our customers year after year. And we typically earn 97-98 percent customer-satisfaction rates in anonymous, third-party surveys conducted annually.

We support all our implementation projects with professional services to ensure success. In today’s business world, almost all IT-related projects are quite sophisticated and have a direct impact on the effectiveness of the operation as well as financials on the customer’s side. In order for us to establish and sustain long-term relationships with our customers, we think the professional services we provide to ensure success are critical. Below is a brief description of how we will ensure a successful implementation.

5.3.1 General Approach to Configuration and Implementation Systems and implementation services go hand-in-hand. As a developer and solutions provider based in the DocFinity solution suite, we provide a full offering of professional services that complement the capabilities of electronic document, records and workflows. We offer strategic and tactical services to help you set directions, take the right steps, stay on course, take corrective action and if necessary, install and implement, go-live and post go-live service and support. From tips to tools, we offer everything you need to optimize the use of the DocFinity system and maximize the success of implementation through:

• Needs analysis and organizational assessment • Requirements gathering and implementation planning • System design, installation and implementation • Change management expertise • Needs-specific installation and configuration • Process engineering, BPM, and workflow consulting and mapping • Software and systems integration • Document indexing analysis • Custom programming, designs and feature enhancements • Records life-cycle management

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• Disaster recovery • Operational consulting • Training

We do on-site and remote implementation; most projects have a blend of the two. We work with customers to deliver implementation services in a cost-effective manner that meets their specific needs. Remote support is provided through the facilities in State College, Pennsylvania, or Columbia, South Carolina, depending on the task.

We never stop enhancing DocFinity with the features and functionality from which our customers benefit. We will keep you informed about items in development and make it easy for you to request features, report issues and get help. As a customer, you have access to full documentation for the entire DocFinity Suite including implementation instructions and best practices from fellow DocFinity users.

5.3.2 Roles and Responsibilities Our services team will work with the customer’s project leadership team to establish the project and staffing plans. Project management is a joint effort between the customer’s project manager and CDS’ client advocate, together they handle customer resource allocations and project updates. Project change management is addressed during project updates or any critical path change where an agreed on deliverable or approach may change. Once the project’s critical path, milestones and deliverables are established, changes to the implementation plan will be documented. CDS’ client advocate will be responsible for allocating resources and laying out the project plan according to best practices to ensure a successful deployment. In addition to the project’s implementation plan, system design documents are generated with a complete Implementation Project plan.

CDS’ client advocate has responsibility for oversight of all project management activities such as maintaining the project plan and all other plan deliverables, status reporting to include issues tracking and timely resolution. The customer will use the client advocate as the primary point of contact (POC) throughout implementation and ongoing production support.

We have structured the Implementation and Production Support teams, directly working with the client advocate. The client advocate will be the primary POC for the customer, beginning with contract award and continuing through the life of the contract. In addition to the support of the client advocate, technical support will be provided through the CDS help desk and application support from either CDS or OIT.

Our team will be led by the client advocate. We understand it is important for you as a valued customer to have a single POC for interaction with CDS. The client advocate will be that single POC to ensure communications, between the customer’s staff and our team, are smooth, timely and responsive to your needs.

Our team also includes subject matter experts with years of experience in similar implementations. This experience includes knowledge of the DocFinity software, project management, business requirements analysis and solutioning and technical support.

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From the customer side, we foresee involvement of the following resources. Please read the footnotes as the involvement of certain roles in SaaS deployment is either not necessary or limited:

Project Manager (PM): Represents customer management and project stakeholders and coordinates and organizes efforts between CDS personnel, the Customer Project team, stakeholders and line of business managers and system users with the goal of driving successful completion of the project. The PM works to ensure good communication and efficient interaction between CDS personnel and the Customer Project team to resolve conflicting situations that could inhibit progress and successful project completion. Appropriately available to CDS personnel to assist and work toward project closure and success.

Systems Administrator/Analyst1: Responsible for application and interface maintenance and administration including the setup and configuration of DocFinity features and functionality in a manner that allows for the system to efficiently meet the line of business needs and requirements. This includes debugging and troubleshooting in an effort to ensure the system is performing as it should in the customer environment. Appropriately available to CDS personnel to assist and work toward project closure and success.

Database Administrator2: Responsible for the performance, integrity and security of the database. In addition to assisting with planning, developing and troubleshooting in an effort to ensure the system is performing as it should in the customer environment. Appropriately available to CDS personnel to assist and work toward project closure and success.

Network Administrator/Analyst: Responsible for implementing, maintaining and supporting the customer computing infrastructure, and providing a working knowledge of network security, user account management, email systems and servers, internet access and servers, office systems and applications. Appropriately available to CDS personnel to assist and work toward project closure and success.3

Document and Data Knowledge/Solutions Architect: This staff member needs to know how, where and why documents and data are generated and used in the customer’s business process. With a thorough understanding of how system users need to search and retrieve documents and data, and then use the documents and data to complete tasks and processes. In addition, having the ability to assist with business requirements and create the appropriate information architecture, taxonomy and solution approach; to work with users, management and executives to expand the use of the DocFinity solution; and to guide the solution design and fit to solve business process challenges and address overall customer strategy. Appropriately available to CDS personnel to assist and work toward project closure and success.

Line of Business Knowledge Analyst: Knowledge and understanding of the business issues and document and data challenges related to the line of business process for which DocFinity is being implemented. Has knowledge and understanding of the application user strength and weaknesses. Thorough knowledge of the line of business processing and workflow requirements

1 For a SaaS based deployment, this role is optional and will have very limited involvement. 2 For a SaaS based deployment, this role is not necessary. 3 For a SaaS based deployment, the involvement of this role is applicable only during the implementation phase.

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inclusive of compliance needs. Assists in developing and fitting of system design to fit line of business purpose. Appropriately available to CDS personnel to assist and work toward project closure and success.

In a typical implementation, to ensure the successful delivery of the professional services outlined in this section, we use the staffing resources described in Figure 21 - Professional Services Resources.

Implementation Business Process Role Project Manager System Engineer Trainer Analyst Analyst Industry & Field Implementation

Solution Project Business Process User Education and Operations & Application

Exper tise Management Development Working Knowledge Functionality Functionality Serves as primary Collects and Configures Provides business Provides end-user point of contact distributes application: process consulting product training: throughout the customer • On-site to aid in product • Offers project information: configuration of use established • Provides status application course options Manages all phases updates • Pre- Interviews staff and depending on of the project: • Conducts implementation establishes: needs • Coordinates all discovery application testing • Existing • Provides project meetings meetings and • Customization workflows customized • Maintains all interviews • Workflows that curricula based reports and • Facilitates risk Conducts on-site: need to be on customer tracking tools planning and • System created request • Directs all monitoring implementation • Key business • Makes training

Responsibilities communication • Application testing processes available on-site, Documents the and parallel testing at CDS offices or Tracks project customer’s: • Administrative Designs and through the web performance: • Requirements training develops workflows • Provides a • Schedule • Expectations • Status reports based on need and working • Cost • System • Production desire knowledge of all • Quality requirements transition applications • Risk indicators • Change control • Team success process Complete project Discovery meetings DocFinity software is A functional End users are documentation: that shape the correctly configured workflow design comfortable using • Statement of project, facilitated and installed the system when Work by CDS Streamlined training is complete • Change Control Administrators are business practices • Action item list Customer trained how to use the All project knowledge • Status reports requirements system is transferred

• Project schedule document that successfully to the guide the project, On-site issues are customer facilitated by CDS resolved quickly

Results A project that matches expectations (per the Requirements A collaborative Statement of Work) issues are resolved implementation quickly design document that is designed by your System design team, facilitated by document to guide CDS the customer Figure 21 - Professional Services Resources

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5.3.3 Tasks The Professional Services team offers specialized services that address the unique needs of organizations in relation to electronic document, records and business process and workflow management. We provide personalized consulting, configuration, business process/workflow analysis and improvement. We can also assist with customized integration to address your changing needs as your organization and requirements grow. Professional services include the following tasks. However, the necessity and intensity of the tasks in an actual implementation depends on many factors including the project’s sophistication level, integration requirements and others.

5.3.3.1 Requirements Planning and Design Kickoff Meeting: Members of the DocFinity Professional Services team will travel onsite to work with the customer project team for a face-to-face project kickoff meeting. This visit will help establish the best method for adding the DocFinity software stack to Fremont’s business environment. The meeting will also help identify any potential technical issues and risk factors. Most importantly, the meeting’s purpose is to provide an overall direction for DocFinity deployment decisions. Specific milestones and project timeline will be defined as well as a project communication plan

System and Implementation Design: The design will include developing a document DocFinity taxonomy (documents and metadata) to support documents and data for the phases included and priced per the RFP requirements. Also included in design is creation of searches for efficient retrieval of documents and data, and to ensure proper security and accessibility are setup for these confidential documents. Once the teams agree to a design, those items will be constructed in the test and quality assurance region.

Intelligent Capture Consulting: This stage is dedicated to the determination of the data that will be automatically extracted from scanned or imported documents using the OCR feature, regardless of whether the data resides in defined regions or in the document. Also, Intelligent Capture allows the system to automatically start a workflow based on the data that is automatically captured from the document scanned or imported. Although the Enterprise Search (Full-Text Search) virtually allows any document to be searched by the actual content, Intelligent Capture offers much more. To take full advantage of Intelligent Capture, Public Agency and CDS teams will work together to determine what the feature is expected to search for in the documents entered and what type of workflows are to be initiated. The success of this stage is critical and will provide valuable input to the next phase, Business Process Engineering.

5.3.3.2 Business Process Engineering We provide shoulder-to-shoulder consulting and services to verify existing business processes and workflows. We then provide document inventories and flowchart diagrams, making customer processes more efficient and easing the transition to electronic document management and electronic processing of business processes/workflows. In addition, we help customers create and execute test cases for workflow projects prior to implementing flows in a production environment. This step includes BPM analysis and design. The existing and desired business processes will be analyzed in detail. The objective is to optimize the processes from a business flow perspective and then automate them using the BPM/Workflow feature of DocFinity.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5.3.3.3 Systems Engineering Systems Engineering includes installation and configuration of designed systems and integration consulting.

Installation and Configuration of designed systems: Depending on the deployment model chosen (SaaS or On Premise), the application program (and database and other component needed in a SaaS deployment) will be installed by CDS. The system will be configured per the requirements of the RFP and outcomes of the System and Implementation Design, Intelligent Capture Consulting and Business Process Engineering phases. No source code modification will be performed.

Integration Consulting: CDS will provide consulting and integration services within the scope of the RFP and contract. Cooperation and collaboration by the NCPA member as well as the original developer of the software that exists within the NCPA member’s premises that is to be integrated is required.

5.3.3.4 Project Management Project Management includes the following tasks:

Project planning: Project planning is essential to the overall success of any project. You will benefit from our high level of technical and business expertise. Project discovery, design and review of hardware requirements serve to define and outline clear expectations. Together with customers, we identify project phases, set timelines and recognize key milestones. Indexing plans are created to eliminate the frustration that is associated with unsuccessful document retrieval, security and retention.

Project Management: CDS will provide a project manager for the entire duration of the project. The project manager will be responsible for coordinating the project between CDS and the NCOA member. The project manager will manage CDS project resources, milestones and expectations for the duration of the project. Unless agreed upon otherwise, there will be a weekly call with the CDS project team and customer team to work towards agreed upon milestones and activities. Any time remaining after the go-live date will be used for support or minor changes.

Go Live Support: The CDS DocFinity Implementation team will provide support to the NCPA member when the system is made available to users to ensure the application is functioning as planned and the workflows are progressing as designed.

5.3.3.5 Testing Before DocFinity is installed and activated in a production environment, the system must be tested by customer personnel. Often, configuration changes can be made to further customize the solution to fit the customer’s exact needs. This task provides time for DocFinity personnel to work with the customer to discover any changes and perform the required customizations prior to go live. The test and quality assurance region will be used for unit testing and user acceptance testing. This is when end-users are trained on the new platform. This stage includes the final approval of the design and configuration. Finally, the system will be promoted into the production instance.

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5.3.3.6 Risk assessment, change management and disaster recovery Professional services help customers to develop a risk assessment plan regarding procedures for personnel changes, unmet deadlines, cost changes or other calculated but unwanted risks. Communication strategies and change management plans help the customer embrace new IT projects at all levels. Data recovery plans are developed in the event of a natural or man-made disaster. CDS works with customers to prioritize what information is needed most and explains the effects of each step in the plan.

5.3.4 Project Stages Figure 22 depicts the stages or phases of a typical project, tasks performed and the contribution of CDS and customer. Depending on the implementation, there can be minor or significant changes.

Figure 22 - SaaS Based Implementation Approach

Our approach to solution implementation is designed to meet project timelines and milestones. Using the customer go-live date, we will work backwards to accomplish this goal. Our waterfall model is a sequential design process, in which progress is seen as flowing steadily downwards through the phases of conception, initiation, analysis, design, construction, testing, production/implementation and maintenance.

All professional services including business analysis, process modeling, workflow design, implementation, project management, system configuration and testing are performed by our U.S. corporate resources, under one contract, with CDS assuming all responsibility.

Refer to Attachment 5, Professional Services for SaaS Deployments, for more information on our professional services.

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5.4 DocFinity Training Thorough and relevant training is critical in helping staff to maximize use of the powerful tools provided to them. Therefore, our curriculum addresses the needs of administrators, users, network administrators, database administrators and others.

Training is offered at our offices, on-site or interactively through the web. Courses are taught by instructors who are CDIA+ certified. You can choose your own subset of courses or request a customized series. We will bring instructors to your site and train your staff on location. All of our instructors are legal U.S. residents.

• In the case the customer selects the training program to be delivered in their offices, all reasonable travel, meals, transportation and accommodation of the instructor(s), venue and equipment (projector, screen, computers, internet connection and others.) will be paid for and provided by the customer. • In the case the customer selects the training program to be delivered in a physical location other than their offices or our corporate offices, all travel, meals, transportation and accommodation of the instructor(s) and customer employees, venue and equipment (projector, screen, computers, internet connection and others) will be paid and provided by the customer. • In the case the customer selects the training program to be delivered in our corporate offices in Columbia, South Carolina, or State College, Pennsylvania), all travel, meals, transportation and accommodation of customer personnel will be paid by the customer.

CDS’ role and responsibility during the design and implementation of the training plan, is to ensure the content is delivered per corporate standards, relevant to the specific implementation of the application and meets business expectations.

The role and responsibility of the customer’s staff during the design and implementation of the training plan, is to ensure that the relevant employees attend, pay full attention and are dedication to training.

Below is a short description of select training programs:

DocFinity 101: Provides a high-level overview and foundation to applying DocFinity to daily practices. This is a prerequisite for all other courses.

DocFinity Administration: Provides hands-on security administration of groups and users necessary to secure sensitive information.

DocFinity System Design: Learn about the DocFinity BPM tools, such as designer, monitoring, administration and job assignments, and how they work together to automate and manage a paperless business process.

DocFinity BPM: Presents an overview of the BPM designer. Attendees learn the components, terminology and theory used in building a business process design including distribution, user tasks and options in the Job Assignments workspace.

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DocFinity eForms: This course covers eForms administration, design and business process integration, with hands-on activities that illustrate these concepts.

Records Management: Learn to comply with corporate record policies, government regulations and legal discovery and how to enforce policies and regulations with automation.

Dashboards: Learn to use structured query language to gather your key performance indicators and how to create data sources in DocFinity for those. Then use those data sources to create charts and dashboards for reporting.

Intelligent Capture: Learn how to leverage Intelligent Capture technology to capture structured and unstructured documents, OCR, automatic document classification, form recognition and invoice recognition and data extraction.

Refer to Attachment 6, Training Courses and Descriptions, for more information on our training courses and descriptions including detailed syllabi.

5.5 DocFinity Documentation All DocFinity documentation is maintained in a knowledge base which can be accessed by licensed users. We maintain and publish tens of thousands of pages of official documentation. A list of product reference manuals, user guides and administrator manuals is provided below. Only technical materials are listed:

• DocFinity 11.1 Form Designer User Guide • DocFinity 11.1 Office Integration User Guide • DocFinity 11.1 Process Designer User Guide • DocFinity 11.1 Desktop User Guide • DocFinity 11.1 Mobile User Guide • DocFinity 11 Features Guide • DocFinity 11.1 Workspaces User Guide • DocFinity 11.1 Dashboards Module User Guide – Covering Dashboards and Dashboards Designer • DocFinity 11.1.1 Administration User Guide • DocFinity 11.1.1 Enterprise Search Installation and Configuration Guide • DocFinity 11.1.1 Installation and Setup Guide • DocFinity 11.1 Desktop for Mac OS User Guide • DocFinity 11 User Group Synchronization Tool Guide • DocFinity 11.0 Administration Basic Tutorial • DocFinity 11.1 Checklist Search Tutorial • DocFinity 11.0 Dashboard Designer Tutorial • DocFinity 11.0 Export Tutorial • DocFinity 11.0 Form Designer Tutorial • DocFinity 11.0 Importer Tutorial • DocFinity 11.0 Process Designer Tutorial • DocFinity 11.0 User Quick Start Tutorial • DocFinity 11.0 Records Management Tutorial • DocFinity 11.1 REST Webservices API Guide

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• DocFinity 11.1 URL API Guide.

All product documentation is maintained online and kept up-to-date with the current version of DocFinity. A knowledge base is maintained for customers. Knowledge base is an online library of technical tips, tricks, articles and documents that helps customers resolve problems associated with application of the product and associated peripheral issues.

5.6 Warranty We warrant that the delivered product is an accurate version and will reasonably conform to the material specifications described in the product documentation. We warrant the provision of expedient maintenance and support when issues occur in a manner consistent with industry standards as defined in the SLA. We also warrant the product will be free of time locks, viruses, Trojans, worms, spyware, adware, malware and malicious code, copy protect mechanisms, back doors and any disclosed or undisclosed features designed to disable the product or render it incapable of operation.

5.7 Business Process Services There is a growing trend for government entities to concentrate resources on their core business goals through outsourcing operational tasks to trusted partners who can adhere to accuracy, security, timeliness and quality standards, through defined and clearly articulated service contracts. This approach allows the government to take full advantage of their business partners’ infrastructure, expertise and economies of scale, making business sense relative to effectiveness, employee and client satisfaction and cost savings.

We are able to securely perform certain, routine, clerical tasks in an economical, secure and compliant way. Outsourcing these tasks to us would allow the customer to focus on their core business. These services need to be solutioned and priced separately as needs vary significantly.

Business process services leverage our corporate capabilities, technical staff and infrastructure that support the technologies, facilities, processes and expertise required to perform high-volume transactional tasks. The operation centers are staffed by our corporate employees who handle high volumes of transactions including correspondence as well as outgoing printed documents. These services are performed in our secure premises in South Carolina. Employees undergo a background check per the requirements of contract, laws, regulations and corporate policies.

A business partnership with CDS allows the NCPA members access to our optional, separately-priced business process services.

5.7.1 Paper Handling Mailroom operations: Receiving, sorting, scanning, data entry, preprocessing of documents mailed to a post office box and submitted through the web.

Secure document storage: Secure storage, retrieval, retention and destruction of physical documents after scanning.

Print room operations: Printing, inserting, metering, presorting and mailing of processed, approved and finished documents.

Region 14 Education Service Center Solicitation 01-18 Documents and Records Management Response to Request for Proposal

5.7.2 Workflow Processing Performing work on authorized business processes is triggered by the receipt of a document from a stakeholder through the mailroom, fax or web portal. This may vary from preprocessing tasks such as data entry or field edits to final approval.

5.7.3 Help Desk and Contact Center Outsourcing Providing experienced and trained customer service agents to interact with the customer’s external and internal stakeholders, over the telephone or web chat to provide information on the status of their requests or tasks. Regardless of whether we are processing the documents (see Section 5.7.1, Paper Handling) and workflows (see Section 5.7.2, Workflow Processing) on behalf of the customer or not, we can monitor the progress of the task and provide accurate information on the status to the caller. Typical functions performed in a help desk and call center are summarized in Figure 23.

Expected Caller Domain Description Application-level, end-user support in case the actual contract requires us to provide end-user support for the internal users of the system, customer employees.

End-users of the system Please note, this service is provided to end-users. Our product support for technical questions (customer employees) from designated project officials is provided at no additional cost to: • SaaS based customers included in subscription • On premise customers included as long as a DocFinity maintenance contract is in effect A help desk that operates on behalf of the customer to: • Provide support on the usage of a public-facing, web portal that is designed, developed, operated, hosted and supported by CDS External stakeholders of As if the external stakeholders are calling the customer’s offices the customer (litigants, A contact center that operates on behalf of the customer to: filers, applicants, citizens, • Provide support about the status of the actual business process such as their students, parents, application, filing or claim by: suppliers and others) - Assisting in answering the questions - Performing escalations - Receiving and processing comments and possible complaints As if the external stakeholders are calling the customer’s offices Figure 23 - Help Desk and Call Center Functions

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8 Value Added Products and Services Tab 8 – Value Added Products and Services We provided detailed information on our customer services to support DocFinity users in Tab 4. In this tab, we describe our additional services that we offer in the market.

8.1 Secure Hosting and Outsourcing CDS helps companies to achieve an operational hosting environment that meets all business, schedule, budgetary and quality requirements. Through our hosting and outsourcing services, we offer unmatched knowledge and experience to improve, maximize and maintain outstanding system performance and availability.

See https://www.companiondataservices.com/whatwedo/hostingoutsourcing.aspx for additional details.

8.2 Cloud Companion Managing technology costs you time, money, resources and focus. Our cloud-based solution allows you to meet your strategic goals while giving you freedom to concentrate on your business. Cloud Companion® delivers a robust, scalable cloud-based solution that: • Focuses on your applications • Integrates your systems • Manages your technology

See https://www.companiondataservices.com/whatwedo/cloudcompanion.aspx for additional details.

8.3 CDS Healthcare Payer Suite CDS Health Care Payer Suite is an enterprise claims processing system that provides a 360 degree view that facilitates customized interactions increasing satisfaction and retention.

See https://www.companiondataservices.com/whatwedo/cdshealthcarepayersuite.aspx for additional details.

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9 Required Documents Tab 9 – Required Documents

Clean Air and Water Act & Debarment Notice

I, the Vendor, am in compliance with all applicable standards, orders or regulations issued pursuant to the Clean Air Act of 1970, as Amended (42 U.S. C. 185 7 (h), Section 508 of the Clean Water Act, as amended (33 U.S.C.1368), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part 15 as required under OMB Circular A-102, Attachment 0, Paragraph 14 (1) regarding reporting violations to the grantor agency and to the United States Environment Protection Agency Assistant Administrator for the Enforcement

I hereby further certify that my company has not been debarred, suspended or otherwise ineligible for participation in Federal Assistance programs under Executive Order 12549, "Debarment and Suspension", as described in the Federal Register and Rules and Regulations

Potential Vendor Companion Data Services, LLC

Print Name Rog er Arguello

Address 1-20 at Alpine Road

City, Sate, Zip Columbia, sc 29219 Authmiz"' ~gnatuce Af---~-....- L____,;'-U---,-.1-tj!--t2r-J6- I)------Date Oj;;'l poJ'B

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Contractor Requirements

Contractor Certification Contractor's Employment Eligibility

By entering the contract, Contractor warrants compliance with the Federal Immigration and Nationality Act (FINA), and all other federal and state immigration laws and regulations. The Contractor further warrants that it is in compliance with the various state statues of the states it is will operate this contract in.

Participating Government Entities including School Districts may request verification of compliance from any Contractor or subcontractor performing work under this Contract. These Entities reserve the right to confirm compliance in accordance with applicable laws.

Should the Participating Entities suspect or find that the Contractor or any of its subcontractors are not in compliance, they may pursue any and all remedies allowed by law, including, but not limited to: suspension of work, termination of the Contract for default, and suspension andjor debarment ofthe Contractor. All costs necessary to verify compliance are the responsibility of the Contractor.

The offeror complies and maintains compliance with the appropriate statutes which requires compliance with federal immigration laws by State employers, State contractors and State subcontractors in accordance with theE-Verify Employee Eligibility Verification Program.

Contractor shall comply with governing board policy of the NCPA Participating entities in which work is being performed

Fingerprint & Background Checks

If required to provide services on school district property at least five (5) times during a month, contractor shall submit a full set of fingerprints to the school district if requested of each person or employee who may provide such service. Alternately, the school district may fingerprint those persons or employees. An exception to this requirement may be made as authorized in Governing Board policy. The district shall conduct a fingerprint check in accordance with the appropriate state and federal laws of all contractors, subcontractors or vendors and their employees for which fingerprints are submitted to the district. Contractor, subcontractors, vendors and their employees shall not provide services on school district properties until authorized by the District.

The offeror shall comply with fingerprinting requirements in accordance with appropriate statutes in the state in which the work is being performed unless otherwise exempted.

Contractor shall comply with governing board po licy in the school district or Participating Entity in which work is being performed

Business Operations In Sudan, Iran In accordance with A.R .S. 35-391 and A.R.S. 35-393, the Contractor hereby certifies that the contractor does not have """'"'"' '"'"'" •"'~"•" '?'" oodlo< l~o. ;::·m•d,~aru"£~/p

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

Antitrust Certification Statements (Tex. Government Code § 2155.005)

I affirm under penalty of perjury of the laws of the State of Texas that:

(1) I am duly authorized to execute this contract on my own behalf or on behalf of the company, corporation, firm, partnership or individual (Company) listed below;

(2) In connection with this bid, neither I nor any representative of the Company has violated any provision of the Texas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15;

(3) In connection with this bid, neither I nor any representative of the Company has violated any federal antitrust law; and

(4) Neither I nor any representative of the Company has directly or indirectly communicated any of the contents of this bid to a competitor of the Company or any other company, corporation, firm, partnership or individual engaged in the same line of business as the Company.

Company name Companion Data Services, LLC

Address 1-20 at Alpine Road

City/Stat e/Zip Columbia, SC 2921 9

Telephone No. 803-264-2300 ~~~~------Fax No. 803-264-2999

Email address [email protected]

Printed name Roger Arguello

Position with company VP, Chief Operations Officer Autborired ""'"'ture ?Jlifu Uqc u /(0

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FEMA Standard Terms and Conditions Addendum for Contracts and Grants

If any purchase made under the Master Agreement is funded in whole or in pa rt by Federal Emergency Management Agency ("FEMA"} grants, Contractor shall comply wit h all federal laws and regu lations applicable to t he rece ipt of FE MA grants, including, but not limited to the co ntractual procedures set forth in Ti tle 44 of the Code of Federal Regu lations, Part 13 ("44 CFR 13"}.

In addition, Contractor agrees t o t he following specific provisions:

1} Pursuant to 44 CF R 13.36(i}(1}, University is entit led to exercise all administrative, contract ua l, or other remedies perm itted by law to enforce Cont ractor's compliance wit h the terms of this Master Agreement, including bu t not limited to those remedies set forth at 44 CFR 13.43. 2} Pursuant to 44 CFR 13.36(i}(2}, University may terminate the Master Agreement for cause or convenience in accordance with the procedures set forth in t he Master Agreement and those provided by 44 CFR 13.44. 3} Pursuant to 44 CFR 13.36(i}(3}-(6}(12}, and (13}, Cont ractor sha ll comply wit h t he foll owing federal laws: a. Executive Order 11246 of September 24, 1965, entitled "Equa l Employment Opportunity," as amended by Executive Order 11375 of October 13, 1967, and as supplemented in Department of Labor (" DOL" } regu lations (41 CFR Ch. 60}; b. Copeland "Anti-Kickback" Act (18 U.S.C. 874}, as supplemented in DOL regulations (29 CFR Part 3}; c. Davis-Bacon Act (40 U.S.C. 276a -276a -7} as supplemented by DOL regulations (29 CFR Part 5}; d. Section 103 and 107 of t he Cont ract Work Hours and Safety Sta ndards Act (40 U.S.C. 327-30} as supplemented by DOL regulations (29 CFR Part 5}; e. Section 306 of t he Clean Air Act (42 U.S.C. 1857(h}, sect ion 508 of the Clean Wat er Act (33 U.S.C. 1368}, Executive Order 11738, and Environmental Protection Agency regulations (40 CFR pa rt 15}; and f. Mandatory standards and policies relat ing to energy efficiency which are contained in the state energy conservation play iss ued in compliance with the Energy Policy and Conserva tion Act (Pub. l.94-163, 89 Stat. 871}. 4} Pursuant to 44 CFR 13.36(i}(7}, Contractor shall comply w ith FEMA requirements and regu lations pe rtaining to reporting, including but not limited to those set forth at 44 CFR 40 and 41. 5} Pursuant to 44 CFR 13.36(i}(8}, Contra ctor ag rees to th e following provisions 72 regarding patents: a. All rights to inventions and/or discoveries that arise or are developed, in t he course of or under this Agreement, shall belong to the participating age ncy and be disposed of in accordance with t he partici pa ting agencies policy. The pa rticipating agency, at its own discretion, may file for patents in con nection with all rights to any such inventions and/or discoveries. 6} Pursuant to 44 CFR 13.36(i}(9}, Cont ra ctor agrees to th e following provisions, regarding copyrights: a. If this Agreement results in any copyrightable material or inventions, in accordance with 44 CFR 13.34, FEMA reserves a roya lty-free, nonexclusive, and irrevocable license to reproduce, publish or ot herwise use, for Federal Government purposes: 1} Th e copyright in any work developed under a grant or contra ct; and 2} Any rights of copyright to which a grantee or a con tactor pu rchases ownership with grant support. 7} Pursuant to 44 CFR 13.36(i}(10}, Contractor shall maintain any books, documents, papers, and re co rds of the Contractor which are directly pertinent to this Master Agreement. At any t ime during normal bus iness hours and as often as the participating agency deems necessa ry, Con tractor shall permit participating agency, FEMA, t he Compt roller General of United States, or any of t hei r duly authori zed representatives to inspect and photocopy such records for the purpose of making aud it, examination, excerpts, and transcriptions. 8} Pursuant to 44 CFR 13.36(i}(11}, Contractor shall retain all required reco rds for three years after FEMA or participating agency makes fina l payments and all ot her pending matters are closed. In addit ion, Contractor sha ll comply with record retention requirements set forth in 44 CFR 13.42.

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Required Clauses for Federal Assistance provided by FTA

ACCESS TO RECORDS AND REPORTS

Con tractor agrees to:

a) Maintain all books, records, accounts and reports required under this Contract for a period of not less than three (3) years after the date of termi nation or expirat ion of this Cont ract or any extensions thereof except in the event of litigation or settlement of claims arising from the performance of this Contract, in w hich ca se Contractor agrees to maintain same until Public Agency, the FTA Administrat or, the Comptroller General, or any of their duly authorized represent atives, have disposed of all such litigation, appeals, claims or except ions related thereto.

b) Pe rmit any of the foregoing parties to inspect all work, materials, payrolls, and other dat a and records w ith rega rd to t he Project, and to audit the books, records, and accounts w ith regard to the Project and to reproduce by any means whatsoever or t o copy excerpts and transcriptions as reasonably needed for the purpose of audit and examinat ion.

FTA does not require the ind usion of these requirements of Article 1.01 in subcontracts. Reference 49 CFR 18.39 (i}(11).

CIVIL RIGHTS/ TITLE VI REQUIREMENTS

1) Non-discrimination. In accordance with Title VI of t he Civil Righ ts Act of 1964, as amended, 42 U.S.C. § 2000d, Section 303 of the Age Di scrimination Act of 1975, as amended, 42 U.S.C. § 6102, Section 202 of t he Americans wit h Disabilities Act of 1990, as amended, 42 U.S.C. § 12132, and Federal Tra nsit Law at 49 U.S.C. § 5332, Contra ctor or subcont ractor agrees tha t it will not discriminate against any employee or applicant for employment because of ra ce, color, creed, nat ional origin, sex, marital status age, or disability. In addition, Contractor agrees to comply w ith applicable Federal implementing regulations and other implement ing requirements FTA may issue.

2) Equa l Employment Opportunity. The following Equal Employment Opportunity requirements apply to t his Cont ract: a. Ra ce, Color, Creed, Na tional Origin, Sex. In accordance with Title VII of the Ovil Rights Act, as amended, 42 U.S.C. § 2000e, and Federal Transit Law at 49 U.S.C. § 5332, the Contractor agrees to comply with all applicable Equal Employment Opportunity req ui rements of U.S. Dept. of Labor regulations, "Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor, 41 CFR, Parts 60 et seq., and wit h any appl icable Federal statutes, executive orders, regulations, and Federal policies t hat may in the fu ture affect const ruction activities undertaken in the course of t his Project. Contractor agrees to take affirmat ive action t o en sure that applicants are employed, and t hat employees are t reated during employment, without rega rd to their race, color, creed, nat iona l origin, sex, marital status, or age. Su ch action shall include, but not be limited t o, the following: employment, upgrading, demotion or transfer, re cruitment or recruit ment advertising, layoff or termination, ra tes of pay or other forms of compensat ion; and selection for tra ining, including apprenticeship. In addition, Co ntractor agrees to comply wit h any implementing requirements FTA may issue.

b. ~ · In accordance with the Ag e Discrimination in Employment Act (ADEA) of 1967, as amended, 29 U.S.C. Sections 621 through 634, and Equal Employment Opportunity Commission (EE OC) implementing regula tions, "Age Discrimi nation in Employment Act:', 29 CFR Part 1625, prohibit employment discrimination by Cont ractor against individuals on the basis of age, including present and prospective

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

employees. In addition, Cont ractor agrees to comply with any implementing requirements FTA may issue.

c. Disabilities. In accordance wit h Section 102 of the Americans wit h Disabilities Act of 1990, as amended (ADA), 42 U.S.C. Sections 12101 et seq. , prohibits discrimination against qualified individuals with disabilit ies in programs, activities, and services, and imposes specific req uirements on public and private entities. Contractor agrees that it will comply wit h the requirements of the Equal Employment Opportunity Commission (EEOC), " Regula tions to Implement the Equal Employment Provisions of the Americans with Disabilities Act," 29 CFR, Pa rt 1630, pertaining to employment of persons with disabilit ies and with their responsibilit ies under n tles I through V of t he ADA in employment, pu blic services, public accommodations, telecommunications, and ot her provisions.

d. Segregated Facilities. Contractor certifies tha t t heir company does not and will not maintain or provide for their employees any segregated facilities at any of t heir establishments, and that they do not and will not permit their employees to perform t heir services at any location under the Con tra ctor's control where segregated facilities are maintained. As used in this ce rtification the term "segregated faci lities" means any wa iting rooms, work areas, rest rooms and washrooms, restaurants and other eating areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees which are segregated by explicit directive or are in fact segregated on the basis of ra ce, color, religion or nationa l origin because of habit, local cust om, or ot herwise. Contractor agrees that a breach of this certifica tion will be a violation of t his Civi l Righ ts cla use.

3) Solicitations for Subcon t racts, Including Procurements of Materials and Eauioment . In all solicitations, either by competitive bidding or negotiation, made by Cont ractor for work to be performed under a subcont ract, including procurements of materials or leases of equipment, each potentia l subco ntractor or supplier shall be notified by Contractor of Con tractor's obligations under this Con tra ct and the regulations relative to non-discrimination on the grounds of race, color, creed, sex, disa bility, age or na tional origin.

4) Sanctions of Non-compliance. In the event of Contractor's non-compliance wit h the non-discrimination provisions of this Contract, Public Agency sha ll impose such Contract sanctions as it or t he FTA may determine to be appropriate, including, but not limited to: 1) Withholding of payments to Contractor under the Contract until Cont ractor complies, and/or; 2) Cancellation, termination or suspension of the Contract, in w hole or in part.

Contractor agrees to in dude the requirements of this clause in each subcontract financed in whole or in part with Federal assistance provided by FTA. modified only if necessary to identify the affected parties.

DISADVANTAGED BUSINESS PARTICIPATION

This Cont ract is subject to the req uirements of ntle 49, Code of Federal Regulat ions, Part 26, "Participation by Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs", therefore, it is the policy of the Depa rtment of Transportation (DOT) to ensure that Disadvantaged Business Enterprises (DBEs), as defined in 49 CF R Pa rt 26, have an equal opportunity to receive and participate in the performance of DOT-assisted contracts.

1) Non-Discrimina tion Assurances. Contractor or subcontractor shall not discriminate on the basis of ra ce, color, na tional origin, or sex in the performance of t his Cont ract. Contra ctor shall carry out all applicablerequirements of 49 CFR Part 26 in the award and administ ra tion of DOT-assisted contracts. Failure by Cont ractor to carry out t hese requirements is a material breach of this Contract, which may result in the termination of this Contract or ot her such remedy as public agency deems appropriate. Each subcontract Contractor signs with a subcontractor must include the assurance in this paragraph. (See 49 CFR 26.13(b)).

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2) Prompt Payment. Cont ractor is required to pay each subcontractor performing Work under this prime Contract for satisfactory performance of that work no later than thirty (30) days after Contractor's receipt of payment for that Work from public agency. In addition, Con tractor is required to return any retainage payments to those subcontractors within thirty (30) days after the subcontractor's work related to this Cont ract is sa tisfactorily completed and any liens have been secured. Any delay or postponement of payment from the above time frames may occur only for good cause following written approval of public agency. This clause applies to both DBE and non-DBE subcontractors. Contractor must promptly notify public agency whenever a DBE subcontractor performing Work related to this Contract is terminated or fails to complete its Work, and must make good fai t h efforts to engage another DBE subcontractor to perform at least the same amount of work. Contractor may not terminate any DBE subcontractor and perform t hat Work t hrough its own forces, or those of an affiliate, without prior written consent of public agency.

3) DBE Program. In connection with the performance of this Contract, Contractor will cooperate with public agency in meeting its commitments and goals to ensu re that DBEs shall have the maximum practicable opportu nity to compete for su bcontract work, rega rdless of whether a cont ract goal is set for this Contract. Contractor agrees to use good faith efforts to carry out a policy in t he award of its subcontracts, agent agreements, and procurement contracts which wi ll, to the fullest extent, utilize DBEs consistent with the efficient performance of the Contract.

ENERGY CONSERVATION REQUIREMENTS

Contractor agrees to comply with mandatory standards and policies re lating to energy efficiency which are contained in the State energy conservation plans iss ued under t he Energy Policy and Conservation Act, as amended, 42 U.S.C. Sections 6321 et seq. and 41 CFR Part 301-10.

FEDERAL CHANGES

Contractor shal l at al l t imes comply wit h al l applicable FTA regulations, policies, procedures and directives, incl ud ing wit hout limitation those listed direct ly or by reference in t he Contract between public agency and the FTA, as they may be amended or promulgated from time to time during the term of th is contract. Contractor's fa ilure to so comply shall constitute a material breach of this Contract.

INCORPORATION OF FEDERAL TRANSIT ADMINISTRATION (FTA) TERMS

The provisions include, in part, certain Standard Terms and Condi tions required by the U.S. Depa rtment of Transportation (DOT), whether or not expressly set forth in the preceding Cont ract provisions. Al l contractual provisions required by the DOT, as set forth in t he most current FTA Circu lar 4220.1F, da ted November 1, 2008, are hereby incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated terms sha ll be deemed to cont rol in the event of a conflict with other provisions contai ned in this Contract. Contractor agrees not to perform any act, fail to perform any act, or refuse to comply wit h any public agency requests t hat would cause public agency t o be in violation of the FTA terms and conditions.

NO FEDERAL GOVERNMENT OBLIGATIONS TO THIRD PARTIES

Agency and Contractor acknowledge and agree that, absent the Federal Government's express written consent and notwit hstanding any concurrence by the Federal Government in or approval of t he solicitation or award of the underlying Contract, the Federal Government is not a party to th is Contract and shall not be su bject to any obligations or liabilities to agency, Cont ractor, or any other party (whet her or not a party to that contract ) pertaining to any matter resulting from t he underlying Contract.

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Contractor agrees to include the above clause in each subcontract financed in whole or in part with federal assistance provided by the FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who will be subject to its provisions.

PROGRAM FRAUD AND FALSE OR FRAUDU LENT STATEMENTS

Contractor acknowledges that t he provisions of t he Program Fra ud Civi l Remedies Act of 1986, as amended, 31 U.S.C. §§ 3801 et seq. and U.S. DOT regula tions, " Program Fraud Civi l Remed ies," 49 CFR Part 31, apply to its actions pertaining to this Contract. Upon execution of the underlying Contract, Contractor ce rtifies or affirms t he truthfulness and accuracy of any statement it has made, it makes, it may make, or ca uses to me made, pertaining to the underlying Contra ct or t he FTA assisted project for which t his Cont ract Work is being performed.

In addition to other penalties tha t may be applicable, Contractor further acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the right to impose the penalties of the Program Fraud Civil Remedies Act of 1986 on Contractor to the extent the Federal Government deems appropriate.

Contractor also acknowledges that if it makes, or causes to me made, a false, fictitious, or fraudule nt claim, statement, submission, or certification to the Fede ral Government under a contract connected with a project t ha t is fina nced in w hole or in pa rt with Federa l assistance originally awarded by FTA under the authority of 49 U.S.C. § 5307, the Government reserves the right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5307 (n)( 1) on the Contractor, to the extent the Federal Government deems appropriate.

Contractor agrees to include the above clauses in each subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clauses shall not be modified, except to identify the subcontractor who will be subject to the provisions.

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

State Notice Addendum

Pursuant to certain state notice provisions the following public agencies and political subd ivisions of the referenced publ ic age ncies are eligible to access the contract award made pursuant to this soli ci tation. Public agenci es and politica l subdivisions are hereby given notice of the foregoing req uest for proposal for purposes of complying with the procedural req ui re ment of sai d statutes:

Nationw ide: http:Uwww.usa.gov/Agencies/Local Government/Cities.shtml

Other States: Cities, Towns, Villages, and Boroughs

No. 54 CITY Of MOSIER Cities, Towns, Villages and Boroughs in Oregon ss CITY Of NEWBERG 56 CITY Of NORTH PlAINS CEDAR MILL COMMUNITY LI BRARY 57 CITY OF OR EGON CITY CITY COUNTY INSURANCE SERVICES 58 CITY Of PHOENIX CITY Of ADAIR VILLAG E 59 CITY Of PILOT ROCK 4 CITY Of AL BAN Y 60 CITY Of PO RT ORFORD s CITY Of ASHLAND 61 CITY Of PO Rn AND 6 CITY Of ASTORIA OR EGON 62 CITY Of POW ERS 7 CITY Of AUMSVILL E 63 CITY OF REDMOND 8 CITY Of AURORA 64 CITY Of REE DSPORT 9 CITY Of BEAVERTO N CITY Of RIDDLE 10 CITY Of BOARDMAN 65 66 CITY Of SALEM 11 CITY Of BURNS 67 CITY OF SANDY 12 CITY Of CANBY 68 CITY Of SANDY 13 CITY Of CANNON BEACH OR 69 CITY Of SCA PPOOSE 14 CITY Of CANYONVILLE 70 CITY OF SEAS IDE 15 CITY Of CENTRAL POINT PO LICE DEPARTM ENT 71 CITY Of SHADY COV E 16 CITY Of ClATSKAN IE 72 CITY Of SHERWOOD 17 CITY Of COBURG 73 CITY OF SPRING FIELD 18 CITY Of CONDON 74 CITY Of ST. PAUL 19 CITY Of COOS BAY 75 CITY Of STAYTO N 20 CITY Of CORVAL LIS 76 CITY Of TIGARD, OREGO N 21 CITY OFCOTIAGE GROVE 77 CITY Of TUALATIN, OR EGON 22 CITY Of CRESWEL L 78 CITY Of WAR RE NTON 23 CITY 0 f DALLAS 79 CITY Of WEST LI NN/PARKS 24 CITY Of DAMASCUS 80 CITY OF WILSONVILLE 25 CITY OF DU NDEE 81 CITY Of WINSTON 26 CITY OF EAGLE POINT 82 CITY Of WOOD VILLAG E 27 CITY OF ECHO 83 CITY OF WOOD BURN 28 CITY Of ESTACA DA 84 CITY Of YACHATS 29 CITY Of EUGENE 85 FLORENCE AR EA CHAMBE R Of COMMERC E 30 CITY Of FAIRVIEW 86 GASTON RURAL FIRE DE PARTM ENT 31 CITY Of FALLS CITY 87 GlADSTON E POLICE DEPARTMENT 32 CITY OF GATES 88 HOUS ING AUTHORITY Of THE CITY OF SAL EM 33 CITY Of GEAR HART 89 KEIZER PO LICE DEPARTMENT 34 CITY Of GERVAIS 90 LEAGUE Of OREGON CITIES 35 CITY OF GOLD HILL 91 MALIN COMMUNITY PARK AND RECREA l iON DISTRICT 36 CITY Of GRANTS PASS 92 METRO 37 CITY Of GRESHAM 93 MONMOUTH · INDEPENDENC E NETWORK 38 CITY Of HAPPY VALLEY 94 PORTLAND DEVELOPMENT COMMISS ION 39 CITY OF HILLSBORO 95 RAINIER POLICE DEPARTMENT 40 CITY Of HOOD RIVER 96 RIVERGROVE WATER DISTRICT 41 CITY Of JOH N DAY 97 SU NSET EMPIRE PARK AN D RECREATION 42 CITY OF KlAMATH FALLS 98 TH E NEWPORT PARK AND RE CREATION CENTER 43 CITY OF LA GRANDE 99 TILLAMOOK PEOPLES UTILITY DISTRICT 44 CITY OF lAKE OSWEGO 100 TUALATI N VALL EY FIR E & RESCU E 45 CITY OF lAKESIDE 101 WEST VALLEY HOUSING AUTHOR ITY 46 CITY OF LEBANON 47 CITY OF MALI N No . Counties and Pa rishes 48 CITY Of MCMI NNVILLE ASSOCIATION OF OR EGON CO UNTIE S 49 CITY OF MEDFORD BENTON COUNTY so CITY Of MILL CITY ClACKAMAS COU NTY DEPT Of TRANSPO RTATION 51 CITY OF MILLE RSBU RG 4 ClATSO P CO UNTY 52 CITY Of MILWAUKIE s COLUMBIA COU NTY, OR EGO N 53 CITY OF MORO COOS COU NTY HIGHWAY DEPARTM ENT CROOK COUNTY ROAD DEPARTM ENT

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8 CURRY COU NTY OR EGON BAKER SCHOOL DISTRICT 5-J 9 DESCHUTES COUNTY 4 BANOON SC HOOL DISTRICT 10 DOUGLAS COUNTY 5 BANKS SCHOO L DISTR ICT 11 GILLIAM COUNTY 6 BEAVERTON SCHOOL DISTR ICT 12 GILLIAM COUNTY OR EGON 7 BEND/ LA PINE SCHOOL DISTRICT 13 GRANT COUNTY, OREG ON 8 BEND-LA PINE SC HOOL DISTRICT 14 HARNEY COUNTY SH ERIFFS OFFICE 9 BROOK ING HARBOR SCHOOL DISTRICT N0.17-C 15 HOOD RIVER COUNTY 10 CANBY SC HOOL DISTRICT 16 HOUSING AUTHORITY OF CLACKAMAS COUNTY 11 CANYONVILLE CHRISTIAN ACAD EMY 17 JACKSON COUNTY HEA LTH AND HUMAN SERVICES 12 CASCA DE SCH DOL DISTRICT 18 JEFFERSON COUNTY 13 CASCA DES ACADEMY OF CENTRAL OREGON 19 KLAMATH COUNTY VETERANS SERVICE OFFICE 14 CENTENNIAL SCHOO L DISTRICT 20 LAKE COUNTY 15 CENTRA L CATHOLIC HIGH SCHOOL 21 LANE COUNTY 16 CENTRA L POINT SCHOO L DISTRICT NO. 6 22 LI NCOLN COUNTY 17 CENTRAL SCHOOL DISTRICT 13J 23 LI NN COUNTY 18 CLACKAMAS EDUCATION SERVICE DISTR ICT 24 MARION COUNTY , SALEM, OR EG ON 19 COOS BAY SCHOOL DISTR ICT 25 MORROW COUNTY 20 COOS BAY SCHOOL DISTRICT N0.9 26 MULTNOMAH COUNTY 21 COQUILL E SCHOOL DISTRICT 8 27 MULTNOMAH COUNTY 22 CO UNTY OF YAMH ILL SCHOOL DISTRICT 29 28 MULTNOMAH LAW LI BRARY 23 CRESWELL SCHOOL DISTRICT 29 NAM I LANE COUNTY 24 CROSSROADS CHR ISTIAN SCHOOL 30 POLK COUNTY 25 CULVER SCHOOL DISTRICT NO. 31 SH ER MAN COUNTY 26 DALLAS SCHOO L DISTR ICT NO. 2 32 UMATILLA COUNTY, OR EGON 27 DAVID DO UGLAS SCHOOL DISTRICT 33 UNION COUNTY 28 DAYTON SCHOOL DISTR ICT N0.8 34 WALLO WA COUNTY 29 DE LA SA LLE N CATH OLIC HS 35 WASCO COUNTY 30 DESCHUTES COU NTY SO N0.6- SISTERS SO 36 WASH INGTON COU NTY 31 DOUGLAS COUNTY SCHOOL DISTRICT 116 37 YAMH ILL COUNTY 32 DOUGLAS EDUCATION SERVICE DISTRICT BOA RD OF WATER SU PPLY 33 DUFUR SCHOOL DISTRICT N0.29 COUNTY OF HAWAII 34 ELKTON SCHOOL DISTRICT N0.34 MAU l COUNTY COUNCIL 35 ESTACADA SCHOOL DISTRICT N0.108 No. Higher Educat ion 36 FOREST GROV E SC HOOL DISTR ICT BIRTH INGWAYCO LEGE OF MIDWIFE RY 37 GASTON SCHOO L DISTRICT 511J BLUE MOU NTAIN CO MMUNITY COLLEGE 38 GE N CON F OF SDA CHURCH WESTERN OR CENTRAL OREG ON COMMUNITY COLLEGE 39 GLADSTON E SCHOOL DISTR ICT 4 CHEMEKETA COMMUNITY CO LLE GE 40 GLE NDALE SCHOO L DISTR ICT 5 CLACKAMAS COMMUNITY CO LLE GE 41 GLIDE SCHOOL DISTRICT NO.l2 6 COLUM BIA GORG E COMMUNITY CO LLEGE 42 GRANTS PASS SCHOOL DISTRICT 7 GEORG E FOX UN IVERSITY 43 GREATER ALBANY PUBLIC SCHOOL DISTR ICT KLAMATH COMMUNITY CO LLEGE DISTRICT 44 GRESH AM-BAR LOW SCHOO L DISTRICT LANE COMMUNITY COLLEG E 45 HARNEY COUNTY SC HOOL DIST. N0_3 10 LEWIS AND CLARK COLLEGE 46 HARNEY EDUCATION SERVICE DISTRICT 11 LI NFIELD COLLEGE 47 HEAD START OF LAN E COUNTY 12 LI NN-BENTON COMMUNITY COLLEG E 48 HERITAG E CH RISTIAN SCHOO L 13 MARYLH URST UNIVERSITY 49 HIGH DESERT EDUCATION SERV ICE DISTRJCT 14 MT. HOOD COMMUNITY COLLEGE so HOOD RIVER COUNTY SCHOO L DISTRICT 15 MULTNOMAH BIBLE COLLEGE 51 JACKSON CO SCHOOL DIST N0.9 16 NATIONAL COLLEG E OF NATURAL MEDICINE 52 JEFFERSON COUNTY SCHOO L DISTRICT 509·J 17 NORTHWEST CHRISTIAN CO LLEGE 53 JEFFERSON SCHOOL DISTR ICT 18 OREGON HEALTH AN D SCIENCE UNIVERS ITY 54 KLAMATH FALLS CITY SCHOOLS 19 OR EGON UN IVERS ITY SYSTE M 55 LA GRANDE SCHOOL DISTRICT 20 PACIFIC UNIVERSITY 56 LAKE OSW EGO SCHOOL DISTR ICT 7J 21 PORTLAND COMMUN ITY COLLEG E 57 LAN E COUNTY SCHOOL DISTRICT 4J 22 PORTLAND STATE UNIV. 58 LAN E COUNTY SCHOOL DISTRICT 69 23 REED COLLEG E 59 LE BANON COMM UNITY SCHOOLS N0.9 24 ROGU E COMMUNITY COLLEGE 60 LI NCOLN COUNTY SCHOOL DISTR ICT 25 SO UTHWESTERN OREGON COMMUNITY COLLEGE 61 LI NN CO. SCHOOL DIST. 9SC • SCIO SO 26 TILLAMOO K BAY COMMUNITY CO LLEGE 62 LOST RIVER JR/ SR HIGH SCHOOL 27 UMPQUA COMM UNITY CO LLEG E 63 LOW ELL SCHOOL DISTRICT N0.71 28 WESTERN STATES CHIROPRACTIC CO LLEGE 64 MARION COUNTY SCHOOL DISTRICT 103- WASH lNG TON ES 29 WILLA Mm E UN IVERSITY 65 MCM INNVILLE SCHOOL DISTR ICT N0.40 ARGOSY UNIVERSITY 66 MED FORD SCHOOL DISTRICT 549C BRIGH AM YOUNG UN IVERSITY- HAWAII 67 MITCH CH ARTER SCHOOL CO LL EGE OF THE MARSHALL ISLANDS 68 MOLAL LA RIVER ACAD EMY 4 RESEA RCH CORPORATION OF TH E UNIVERSITY OF HAWAII 69 MOLAL LA RIVER SCHOOL DISTRICT N0.35 5 UNIVERS ITY OF HAWA II AT MANOA 70 MONROE SCHOOL DISTR ICT NO.l J MORROW COUNTY SCHOOL DISTRICT No. K - 12 71 72 MT. ANG EL SC HOOL DISTRICT N0 .91 ARCH BISHOP FRANC IS NORBERT BLANCH ET SCHOO L 73 MT.SCOTI LEARN ING CENTERS BAKER COUNTY SCHOOL DIST. 16J- MALHEUR ESD 74 MULTISENSORY LEARNING ACAD EMY

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75 MULTNOMAH EDUCATION SERVI CE DI STRICT 16 BONN EVILLE ENVIRONM ENTAL FOUNDATION 76 MYRTLE PO INT SC HOOL DISTRICT N0.41 17 BOYS AND GIRLS CLU BS OF PO RTLAND METROPOLITAN AREA 77 NEAH-KAH-N IE DISTRICT N0.56 18 BROAD BASE PROGRAMS INC. 78 NESTUCCA VA LL EY SCHOOL DISTRICT N0.101 19 CANBY FOURSQUAR E CHURCH 79 NOBEL LEARN ING COMMUNITIES 20 CANCER CAR E RESOURCES so NORTH BEND SCHOO L DISTRICT 13 21 CASCA DIA BEHAVIORAL HEALTHCARE Sl NORTH CLACKAMAS SCHOOL DISTR ICT 22 CASCA DIA REGION GREEN BUILDING COUNC IL S2 NORTH SANTIAM SCHOO L DISTRICT 29J 23 CATHOLIC CHARITI ES S3 NORTH WASCO CTYSCHOO L DISTRICT 21- CH ENOWITH 24 CATHOLIC COMMUNITY SERV ICES 84 NORTHW EST REGIONAL EOUCATION SERVICE DISTRICT 25 CENTER FOR RESEARCH TO PRACTICE S5 NYSSA SCHOO L OISTRICT NO. 26 26 CENTRA L SIBLE CH URCH S6 ONTAR IO MIDDLE SC HOOL 27 CENTRAL CITY CONCERN S7 OR EGON TRAIL SCHOOL DISTRICT N0.46 28 CENTRA L DOUGLAS COUNTY FAMILY YMCA sa OU R LAOY OF TH E LAK E SCHOOL 29 CENTRA L OREGON COMMUNITY ACTION AG ENCY NETWORK 89 PHI LOMATH SCHOO L DISTRICT 30 CH ILDPEACE MONTESSOR I 90 PHOENIX-TALENT SC HOOL DISTR ICT N0.4 31 CITY BIBLE CHURCH 91 PORTLAND ADVENT IST ACADEMY 32 CLACKAMAS RIVER WATER 92 PORTLAND JEWISH ACADEMY 33 CLASSROOM LAW PROJ ECT 93 PORTLAND PU BLIC SCHOOLS 34 COAST REHABILITATI ON SERVICES 94 RA INIER SCHOO L DISTRICT 35 CO LLEGE HOUSING NORTHW EST 95 REDMOND SC HOOL DISTR ICT 36 CO LUMSIACOMMUNITY MENTAL HEALTH 96 REEDSPORT SCHOOL DISTRICT 37 COMMUNITY ACTION ORGAN12ATION 97 REYNOLDS SCHOOL DISTRICT 38 COMMUNITY ACTION TEAM, INC . 98 ROGU E RIVER SCHOOL DISTRICT N0.35 39 COMMUNITY CANC ER CENTER 99 ROSEBURG PUBLIC SCHOOLS 40 COMMUNITY HEALTH CENTER, INC 100 SAL EM-KEIZER PUB LI C SC HOOLS 41 COMMUNITY VETERINARY CENTER 101 SCAPPOOSE SCHOOL DISTR ICT U 42 CONFEDERATE D TRIBES OF GRAND RONDE 102 SEASIDE SCHOOL DISTRICT 10 43 CONSERVATION BIOLOGY INSnTUTE 103 SEVEN PEAKS SCHOOL 44 CONTEMPORARY CRAFTS MUSEUM AND GAllERY 104 SH ERWOO D SCHOOL DISTRICT SSJ 45 CO RVALLIS MOUNTA IN RESCUE UN IT 105 SILVER FALLS SCHOOL DISTRICT 46 COVENANT CHR ISTIAN HOOD RIVER 106 SIUSLAW SCHOO L OISTRICT 47 COVENANT RETIREMENT COMMUNITIES 107 SOUTH COAST EO UCATION SERVICE DISTR ICT 48 DECISION SCIENCE RESEARCH INSTITUTE, INC. 108 SOUTH LAN E SCHOOL DISTRICT 4513 49 DELIGHT VAllEY CHURCH OF CHRIST 109 SOUTH ERN OR EGO N EDUCATION SERVIC E DISTRICT 50 DOGS FOR THE DEAF, INC. 110 SOUTHWEST CHARTE R SCHOO L 51 DOUGLAS ELECTRIC COOPERATIVE, INC. 111 SP RING FIELD SCHOOL DISTRICT NO.l9 52 EAST HILL CHURCH 112 STANFIEL D SCHOOL DISTRICT 53 EAST SIDE FOURSQUARE CHURCH 113 SWEET HOME SCHOOL DISTRICT N0.55 54 EAST WEST MINISTR IES INTERNAT IONA L 114 TH E CATL IN GABEL SCHOO L 55 EDUCATIONAL POLICY IMPROVEMENT CENTER 115 TIGARD-TUALATIN SCHOOL DISTRICT 56 ELMIRA CHURCH OF CHR IST 116 UMATil lA-MORROW ESD 57 EMERA LD PU D 117 VERNONIA SCHOOL DISTRICT 47J 58 EMMAUS CHR ISTIAN SCHOOL 118 WEST HILLS COMMUNITY CHURCH 59 EN AVAN T, INC. 119 WEST LI NN WILSONVILLE SCHOO L DISTRICT 60 ENTE RPR ISE FOR EMPLOYM ENT AND EDUCATION 120 WHITEAKER MONTESSOR I SCHOOL 61 EUGENE BALLET COMPANY 121 YONCALLA SCHOOl DISTRICT N0.32 62 EUGENE SYM PHONY ASSOCIATION, INC. 1 CONGR EGATION OF CHRISTIAN BROTHERS OF HAWA II, INC. 63 EUGEN E WATE R & ELECTRIC SOARD EM MANUAL LUTHERAN SCHOOL 64 EV ERGR EEN AVIATION MUSEUM AND CAP. MICHAEL KI NG. HANAHAU . Oll SCH COl 65 FAIR SHAR E RESEARCH AND EDUCATION FUND 4 HAWAII TECHNOLOGY ACADEMY 66 FAITH CENTER 5 ISLAN D SCHOOL 67 FAITH FUL SAVIOR MINISTR IES KAM EHAMEHA SCHOOLS 68 FAM ILI ES FIRST OF GRANT COUNTY, INC. KE KULA 0 S. M . KAMAKAU 69 FANCON I ANEM IA RESEARCH FUND INC. MARYKNOLL SCHOOL 70 FARMWOR KER HOUISNG DEV COR P PACIFIC BUDDH IST ACAD EMY 71 FIRST CHURCH OF THE NA2ARENE No. Nonprofit & other 72 FIRST UNITARIAN CHURCH 1 211 1NFO 73 FORD FAMILY FOUNDATION 2 ACUMENTRA HEALTH 74 FOUNDATIONS FOR A BEITER OREGON ADDICTIONS RECOVERY CENTE R, INC 75 FRIENDS OF THE CH ILDR EN 4 ALLFOURONE/CR ESTV IEW CON FER ENCE CTR. 76 GATEWAY TO COLL EGE NATIONAL NETWORK 5 ALVORD-TAYLOR INDEPENDENT LIVING SERVICES 77 GOA L ON E COALITION 6 AL2HEIMERS NETWORK OF OREGON 78 GOLD BEACH PO LIC E DEPARTM ENT ASHLAND COMMUNITY HOSPITAL 79 GOOD SH EPH ERD COMMUNITIES ATH ENA LIB RARY FRIENDS ASSOCIATION 80 GOO DWILL INDUSTRIES OF LAN E AND SOU TH COAST COUNTIES BARLOW YOUTH FOOTBAll 81 GRANT PARK CHURCH 10 BAY AR EA FIRST STEP, INC. 82 GRANTS PASS MANAG EMENT SERVIC ES, DBA 11 BENTON HOSPICE SERVICE 83 GREATER HILLSBO RO AR EA CHAMBER OF COMMERCE 12 BETHEL CHURCH OF GOD 84 HA LFWAY HOUSE SERVICES, INC. 13 BIRC H COMMUNITY SERVIC ES, INC. 85 HEAR ING AND SPEECH INSTITUTE INC 14 BLACH LY LANE ElECTRIC COO PERATNE 86 HELP NOW! ADVOCACY CENTER 15 BLI ND ENTE RPR ISES OF OREGON S7 HIGHLAN D HAVEN

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

88 HIGHLAND UN ITE D CHURCH OF CHRIST 160 PLANN ED PARENTHOOD OF SOUTHWESTE RN OR EGON 89 HIV Al liANCE, INC 161 PORT CITY DEVELOPM ENT CENTER 90 HOUSING AUTHORITY OF LINCOLN COUNTY 162 PORTLANOART MUSEUM 91 HOUSING AUTHORITY OF PORTLAND 163 PORTLAND BUSINESS AlliANC E 92 HOUSING NORTHWEST 164 PORTLAND HABILITATION CENTE R, INC. 93 INDEPENDENT INSURANCE AGENTS AND BROKERS OF OREGON 165 PORTLAND SCHOOLS FOUNDATION 94 INTE RNATIONAL SOCIETY FOR TECHNOLOGY IN EDUCATION 166 PORTLAND WOMENS CR ISIS LIN E 95 INTERNATIONAL SUSTAINAB LE DEVELOPM ENT FOUNDATION 167 PREGNANCY RESOUCE CENTERS OF GRETER PORTLAND 96 IRCO 168 PRING LE CREEK SUSTAINABLE LI VING CENTER 97 JASP ER MOUNTAIN 169 PUBLIC DEFENDER SERV ICES OF LAN E COUNTY, INC . 98 JUNIOR ACH IEVEMENT 170 QUADR IPLEGICS UNITED AGAINST DEPENDENCY, INC. 99 KLAMATH HOUSING AUTHORITY 171 REBUILDING TOG ETHER - PORTLAND INC. 100 LA CUNICA DEL CARINO FAMILY HEALTH CAR E CENTE R 172 REGIONALARTS AND CULTUR E COUNCIL 101 LA GRAND E UNITED M ETHODIST CH URCH 173 RELEVAN T LIFE CHURCH 102 LANE ELECTR IC COO PERATIVE 174 RENEWABLE NO RTHWEST PROJECT 103 LANE MEMORIAL BLOOD BANK 175 ROGU E FEDERAL CRED IT UNION 104 LANECO FEDERA CR EDIT UN ION 176 ROSE VILLA, INC. 105 LAUREL HILL CENTER 177 SACR ED HEART CATHOLIC DAUGH TERS 106 LI FEWORKS NW 178 SAIF CORPORATION 107 LI VING WAY FELLOWSH IP 179 SAINT ANDREW NATIVITY SCHOOL 108 LOAVES & FISHES CENTERS, INC. 180 SAINT CATHER INE OF SIENA CHURCH 109 LOCAL GOVERNMENT PERSONN EL INSTITUTE 181 SAINT JAMES CATHOLI C CHURCH 110 LOO KIN G GLASS YOUTH AND FAMILY SERV ICES 182 SAL EM Al l iANCE CHURCH 111 MACDONALD CEN TER 183 SAL EM ELECTR IC 112 MAKI NG MEMORI ES BREAST CANC ER FOUNDATION, INC. 184 SALMON-SAF E INC. 113 METRO HOME SAFETY REPAIR PROGRAM 185 SCIENCEWOR KS 114 METROPOLITAN FAMILY SERVICE 186 SE WOR KS 115 MID COLUMBIA COUNCIL OF GOVERNMENTS 187 SECURITY FIRST CH ILD DEVELOPM ENT CENTE R 116 MID.COLUMBIA CENTER FOR LI VING 188 SELF ENHANCEMENT INC. 117 MID-WILLAMETTE VAllEY COMMUNITY ACTION AG ENCY, INC 189 SER ENITY LAN E 118 MORNING STAR MISSIONARY BAPTIST CHURCH 190 SEXUA L ASSAULT RESOURCE CENTER 119 MORRISON CH ILD AN D FAM ILY SERVIC ES 191 SEXUAL ASSAU LT RESOURCE CENTER 120 MOSAIC CHURCH 192 SH ELTERCAR E 121 NATIONAL PSORIASIS FOUNDATION 193 SH ERIDAN JAPANESE SCHOOL FOUN DATION 122 NATIONAL WILD TURK EY FEDERATION 194 SH ERMAN DEVELOPM ENT LEAGUE , INC. 123 NEW AVENUES FOR YOUTH INC 195 SILVERTON AREA COMMUNITY AID 124 NEW BEGINNINGS CH RISTIAN CENTER 196 SISKIYOU INITIATIVE 125 NEW HOPE COMMUNITY CHURCH 197 SMART 126 NEWBERG FRIENDS CHURCH 198 SOCIAL VENTURE PARTNERS PORTILAND 127 NORTH SEND CITY- COOS/URRY HOUSING AUTHOR ITY 199 SOUTH COAST HOSPICE, INC. 128 NORTHW EST FOOD PROCESSORS ASSCIC IATION 200 SOUTH LAN E FAMILY NURS ERY DBA FAMILY RELIEF NURSE 129 NORTHW EST LINE JO INT APPR ENTICESH IP& TRAINING COMMmEE 201 SOUTH ERN OR EGON CHILD AND FAMILY COUNCIL, INC. 130 NORTHW EST REGIONAL EDUCATIONAL LABORATORY 202 SOUTH ERN OR EGON HUMAN E SOCIETY 131 NORTHW EST YOUTH CORPS 203 SPARC ENT ERPR ISES 132 OCH IN 204 SPIRIT WIRELESS 133 OHSU FOUNDATION 205 SPONSORS, INC. 134 OLIVET BAP TIST CHURCH 206 SPOTLIGHT THEATRE OF PLEASAN T Hil l 135 OMNIMEDIX INSTITUTE 207 SPRING FIELD UTILITY BOARD 136 OPEN MEADOW ALTE RNATIVE SCHOOLS, INC. 208 ST VINCENT DE PAUL 137 OR EGON BALLET THEATRE 209 ST. AN THONY CHURCH 138 OR EGON CITY CHURCH OF TH E NAZARENE 210 ST. AN THONY SCHOOL 139 OR EGON COAST COMMUNITY ACT ION 211 ST. MARYS OF ME DFORD, INC. 140 OR EGON DEATH WITH DIGNITY 212 ST. VINCENT DEPAU l OF LANE COUNTY 141 OREGON DONOR PROGRAM 213 STAND FOR CHILDR EN 142 OR EGON EDUCATION ASSOCIATION 214 STAR OF HOPE ACTIVITY CENTER INC. 143 OREGON ENVIRONM ENTAL COU NCIL 215 SUMMIT VIEW COVENANT CHURCH 144 OREGON MUSUEM OF SCIENCE AND INDUSTRY 216 SUNNYS IDE FOURSQUARE CHURCH 145 OR EGON PROGR ESS FORUM 217 SUNR ISE ENTERPR ISES 146 OREGON REP ERTORY SING ERS 218 SUSTAINABLE NORTHWEST 147 OR EGON STATE UN IVERSITY ALUMN I ASSOCIATION 219 TENAS ILLAH EE CH ILDCAR E CENTER 148 OREGON SU PPORTED LIVING PROGRAM 220 TH E EA RLY EDUCATION PROGRAM, INC. 149 OS LC COMMUNITY PROGRAMS 221 TH E NATIONAL ASSOCIATION OF CREDIT MANAGEMENT-OREGON , 150 OUTSIDE IN INC. 151 OUTSIDE IN 222 TH E NEXT DOOR 152 PACIFIC CASCADE FEDERAL CR EDIT UN ION 223 TH E OREGON COMMUNITY FOUNDATI ON 153 PACIFIC FISH ERY MANAG EMENT COUNO L 224 TH ESALVAT ION ARMY- CASCADE DIVISION 154 PACIFIC INSTITUTES FOR RESEARCH 225 TI LLAMOOK CNTY WOMENS CR ISIS CENTER 155 PACIFIC STATES MARINE FISH ERIES COMMISSION 226 TILLAMOOK ESTUARIES PARTNERSH IP 156 PARAL Y2ED VETERANS Of AME RICA 227 TOUCHSTONE PAR ENT ORGANIZATION 157 PARTNERS HIPS IN COM MUNITY LIVING, INC. 228 TRAILS CLUB 158 PENDL ETON ACADEMIES 229 TRAINING EMPLOYM ENT CONSORTIUM 159 PENTAGON FEDERAL CREDIT UNION 230 TRI-COUNTY HEALTH CARE SA FETY NET ENTERPR ISE

Region 14 Education Service Center Solicitation 01-18 ~ companion Documents and Records Management DATA SERVICES Response to Request for Proposal

231 TRILLIUM FAMILY SERVIC ES, INC. 9 DESCHUTES COUNTY RFPD N0.2 232 UMPQUA COMMUNITY DEVELOPM ENT CO RPORATION 10 DESCH UT ES PUBLIC LI BRARY SYSTE M 233 UNION GOS PEL MISS ION 11 EAST MULTNOMAH SOIL AND WATER CONSERVANCY 234 UNITED CEREBRAL PALSY OF OR AND SW WA 12 GASTON RURAL FIRE DEPARTM ENT 23 5 UNITED WAY OF THE CO LUMB IA WILLAMm E 13 GLADSTON E POLICE DEPARTMENT 236 US CONFERENCE OF M ENONNITE BRETHRE N CHURCHES 14 GLENDALE RURAL FIRE DISTR ICT 237 US FISH AN D WILDLI FE SERVICE 15 HOO DLAND FIRE DISTR ICT N0.74 238 USAG ENCIESCR EDIT UNION 16 HOODLAND FIRE DISTR ICT #74 239 VERMONT HILLS FAM ILY LI FE CENTER 17 HOUSING AUTHORITY AND COMMU NITY SERV ICES AG ENCY 240 VIRGINIA GARCIA MEMORIAL HEALTH CENTE R 18 KLAMATH COUNTY9-1-1 241 VOLUNTE ERS OF AMERICA OREGON 19 LAN E EDUCATION SERVICE DISTR ICT 242 WE CARE OR EGON 20 LAN E TRANS IT DISTRICT 243 WESTERN RIV ERS CONS ERVANCY 21 MALIN COMMUNITY PARK AND RECREATION DISTRICT 244 WESTERN STATES CENTER 22 MARION COUNTY FIR E DISTRCT #1 245 WESTSIDE BAPTIST CHURCH 23 METRO 246 WIL D SA LMON CENTER 24 METROPOLITAN EKPOSITION-RECREATION COMMISS ION 247 WILLAMm E FAMILY 25 MONMOUTH - INDEPENDENC E NETWORK 248 WILLAMm E VIEW INC. 26 MU LTONAH COUNTY DRA INAGE DISTRICT #1 249 WOODBURN AREA CHAM BER Of COMMERCE 27 NEAH KAH NIE WATE R DISTRICT 250 WO RD OF LI FE COMMUNITY CHURCH 28 NW POWER POOL 251 WO RKSYSTEMS INC 29 OAK LODGE WATER DISTR ICT 252 YOUTH GUIDANCE ASSOC. 30 OR INT'l PORT OF COOS BAY 253 YWCA SALEM 31 PORT OF ST HELENS ALOCHOLIC REHABILITATION SVS OF HI INC DBA HINA MAUKA 32 PORT OF UMPQUA ALOHACAR E 33 REGIONAL AUTOMATED INFORMATION NETWORK AMERICAN LUNG ASSOCIATION 34 RIVERGROVE WATER DISTRICT 4 BISHOP MUSEUM 35 SALEM AREA MASS TRANSIT DISTRICT 5 BUILD ING INDUSTRY ASSOCIATION OF HAWAII 36 SANDY FIRE DISTRICT NO. 72 CTR FOR CU LTURAl AND TECH INTERCHNG BEWJ EAST AND WEST 37 SUNSET EMPIRE PARK AND RECREATION EAH, INC. 38 TH E NEWPORT PARK AN D RECR EATION CENTE R EASTER SEALS HAWAII 39 TH E PORT OF POR TLAND 9 GOODWILL INDUSTRIES OF HAWAII, INC. 40 TILLAMOO K PEOPLES UTILITY DISTR ICT 10 HABITAT FOR HUMANITY MAUl 41 TUALATIN HILLS PARK AND RECREATION DISTRICT 11 HALE MAHAOLU 42 TUALATI N VALLEY FIRE & RESCUE 12 HAROLD K. L CASTLE FOUNDATION 43 TUALATIN VALL EY WATER DISTRICT 13 HAWAII AGRICULTURE RESEARC H CENTER 44 UNION SOI L & WATE R CONSERVATION DISTR ICT 14 HAWAII EMPLOYERS COUNCIL 45 WEST MU LTNOMAH SOI L AN D WATER CONSERVATION DISTRICT 15 HAWAII FAMILY LAW CLI NIC DBA ALA KUDLA 46 WEST VA LLEY HOUSING AUTHORITY 16 HONOLULU HA BITAT FOR HUMANITY 47 WILLAMALAN E PARK AND RECREATION DISTRICT 17 IUPAT, DISTRICT COU NCIL50 48 YOUNGS RIVER LEWIS AND CLARK WATER DISTRICT 18 LANAKILA REHABILITATION CENTER INC. No. State Agencies 19 LEEWARD HABITAT FOR HUMANITY BOA RD OF MEDICAL EXAMINERS 20 MAU l COUNTY FCU OFFICE Of MEDICAL ASSISTANCE PROGRAMS 21 MAU l ECONOMIC DEV ELOPM ENT BOARD OFFICE Of THE STATE TR EASUR ER 22 MAU l ECONOMIC OPPORTUNITY, INC . 4 OR EGON BOA RD OF ARCHITECTS 23 MAU l FAM ILY YMCA 5 OREGON CH ILD DEVELOPMENT COALI TION 24 NA HALE 0 MAU l 6 OREGON DEPARTMENT OF EDUCATION 25 NA LEI ALO HA FOUN DATION OR EGON DEPARTMENT OF FORESTRY 26 NETWORK ENTE RPR ISES, INC. 8 OREGON DEPT OF TRANSPORTATION 27 ORI ANU ENU E HALE, INC. 9 OR EGON DEPT. OF EDUCATION 28 PARTN ERS IN DEV ELOPMENT FOUNDATION 10 OR EGON LOTTERY 29 POLYN ESIAN CU LTU RAL CENTE R 11 OREGON OFFICE OF ENERGY 30 PUNAHOU SCHOO L 12 OR EGON STATE BOARD OF NURSING 31 ST. THERESA CHURC H 13 OR EGON STATE PO LICE 32 WAIANA E COMMUNITY OUTREAC H 14 OREGON TOU RISM COMMISSION 33 WAILU KU fEDERAl CREDIT UNION 15 OREGON TRAVEL INFORMATION COUNCIL 34 YMCA OF HONO LULU 16 SANTIAM CANYON COMMUNICATION CENTER No. Special/Independent Districts 17 SEIU LOCAL 503, OPEU BAY AR EA HOSPITAL DISTRICT 1 ADMIN. SERVICES OFFICE CENTRA L OREGON INTE RGOVERNM ENTAL COUNC IL 2 HAWAII CHILD SUPPO RT ENFORCEMENT AG ENCY CENTRA L OREGON IRR IGATION DISTRICT HAWAII HEALTH SYSTEMS CO RPORATION 4 CHEHALEM PAR K AND RECR EATION DISTRICT SO H- JUDICIAR Y CON TRACTS AND PURCH 5 CITY COUNTY INSURANCE SERVICES STATE DEPAR TMENT OF DE FENSE CLEAN WA TER SERVICES 6 STATE OF HAWAII COLUM BIA 911 COMMUNICATIONS DISTR ICT STATE OF HAWAII COLUM BIA RIVER PUD STATE OF HAWAII, DEPT. OF EDUCATION